I. Summary Description (purpose of the job and its overall contributions to company goals)

Provide leadership and motivation to dealer technical and service network. Manage service network for the full service and technical operation. Interact with customers and distributors to resolve issues, sponsor projects, provide technical support, and build relationships.

Support product engineering activities and technical process support management, establishing best practices, metrics and systems to efficiently track instruments status, campaign and field activities, and customer satisfaction. Ensure compliance with relevant Environment Health & Safety Rules and Regulations for safety of all field service personnel.

II. Primary Responsibilities (key areas of responsibilities in details; sales operations)

· Guiding dealerships on how to achieve targets i.e. Service throughout, Genuine Parts Sales, Genuine Accessory Sales, CSI, Mystery Repair, Classiche applications, Extended and Power Warranty, Ferrari Approved Certified Pre-owned units, Service retention and other KPIs related to aftersales.

· Monitoring the value and quantity of parts and accessories stocked at dealerships;

· Monitoring and analyzing the aftersales part of dealership composite report and feedback to dealerships for improvement.

· Ensure that dealership meet the requirements in the Dealership Operation Standard (DOS) and conduct auditing when visiting dealerships.

· Ensure adherence to company policy and drive diagnostic repair process improvement to increase Right First Time Fix rate in order to reach HPPS (internal system to track vehicle throughput duration at workshops) targets.

· Review CSI results relating to repair, right first time fix and quality of work and develop an action plan to improve scores.

· Ensure the correct type of special and diagnostic tools are available in the market in line with published dealer standards.

· Monitor vehicles off road and work in progress and ensure there is a timely fix escalation process in place.

· Provide support to the dealer to ensure there is a robust training plan to develop their technical staff competency (technicians and workshop controllers) and the plan is adhered to company minimum standards.

· Monitor, coach and install best practice regarding the quality and quantity of ROL submissions (Red on Line, priority technical support alert request) which feed product improvement action at HQ side.

· Conduct a review of the warranty parts scrappage process and ensure compliance with the warranty policy and procedure manual.

· Review the organization of the workshop including the workshop loading and workflow processes, the clarity of the job card work instructions and the organizational information flows. Report out and devise action plans for process issues impacting turn around and lead time for service and repair.

· Conduct random quality checks on repaired vehicles prior to customer handover to evaluate the robustness of the dealer quality control process;

· Monitor the completion rate of all field actions and ensure a dealer process to rework all vehicles exists and is applied;

· Review the quality of the Job card in relation to the information recorded by the service advisor and the technicians as part of their write-up. Provide the necessary level of coaching to improve the quality where necessary;

· Provide support to the Technical Manager by understanding the current number of open and aged cases. Liaise with the HQ ROL team to provide support and assistance where necessary to reach case resolution. Act as the escalation point for ROL to overcome issues with dealer/importer aged case process;

· Provide support the dealers in the management of specific customer complaints as and when required.

· Promote high quality and adequate quantity market information to manufacture for quality improvement and quick market solutions to fulfil requirements. Appropriate handling on safety related issue by providing vehicle investigation, reporting investigation result to manufacture and/or involved authorities.

· Provide support at the race track in case of Challenge series and or other Ferrari driving events

III. Qualifications (Experience, Knowledge, Skills, and Abilities) Required

· Bachelor’s Degree in Business Management, International Trade or other related field;

· 5-8 years working experience in an international work environment, with luxury and/or auto industry experience; preference for experience gained abroad

· Proven experience and/or understanding of the retail environment

· Excellent interpersonal and communications skills and able to interact effectively with business owners, operative dealer staff, and customers

· High level of flexibility towards changing demands and priorities, but with a structured approach in managing them

· Able to plan, develop, and drive business development projects forward to a defined schedule

· Self-motivated, devoted and proactive, with a strong leadership and team spirit

Benefits:

• Basic Salary up to $4,200 with yearly increment based on performance.
• Commission is uncap

Job Description:

This is a full time role for a Tele-Sales Manager located in City Hall. Our client offers the best hair loss treatment & solution for men & women. We are the leading hair centre in Singapore specialising in TCM-based solutions. You will be responsible for centered around telemarketing and sales, requiring you to achieve sales targets while maintaining high standards in call quality and operational efficiency. You’ll promote the company's services by making telemarketing calls to both existing and potential customers, using your knowledge of these services to engage effectively. A key part of the role involves recognizing opportunities to cross-sell or up-sell, boosting revenue through thoughtful recommendations. Converting company-provided leads into sales is another priority, requiring a proactive and persuasive approach. All interactions must adhere strictly to regulations and quality standards, ensuring compliance at every step. Additionally, you’ll be responsible for keeping the customer database current and accurate, reflecting all relevant updates.

Qualifications:

• Minimum Diploma in Business Management
• Prior experience working in telemarketing or sales function and/or the beauty & wellness industry preferred
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

Job Responsibilities

· Proactively visit existing and new specialist doctors to establish strong relationships and identify new business opportunities

· Acitively generate new business by introducing doctors to the imaging MRI centres, driving referrals and ensure sustained partnerships

· Build relationships with key channel suppliers(insurance companies, GP clinics) to foster long term collaboration and business growth

· Identify and develop B2B and B2C consumer segments to expand the customer base.

· Conduct regular competitive analysis and pricing research to ensure competitiveness

· Develop and execute marketing strategies and campaigns from concept to completion

· Ensure the timely rollout of marketing plans with coordination with different stakeholders

· Build brand awareness through promotional packages and adjust strategies accordingly

· Compile and maintain comprehensive products/services offering lists

Requirements

· At least a diploma in Business or Marketing

· At least 2 years sales experience, preferably in the healthcare or medical industry

· Self motivated with the drive to meet new doctors to the centres

· Result-driven, with proven ability to meet and exceed sales targets

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

MAIN DUTIES AND RESPONSIBILITIES

• Acquire and develop sales opportunities through combination of channels, including but not limited to referrals, networking, cold calls, and face-to-face meetings.
• Diligently follow up and close sales opportunities.
• Facilitate the smooth flow of information from client enquiry to order purchase, going above and beyond to ensure the excellent delivery of product and service that meet/exceeds client expectations.
• Acquiring a thorough understanding of customer needs and requirements.
• Serve as the link of communication between customers and internal teams.
• Conduct sales presentation to new clients and refreshers for existing ones.
• Attend to client feedbacks and complaints, providing prompt solutions to resolve issues to customer’s satisfaction.
• Negotiate agreements and keep up-to-date records of sales and client data.
• Explore and attend internal and external networking events, trade shows and product exhibitions to establish and understand market’s perception of brand image.
• Prepare weekly/monthly performance reports for internal review.

Job Requirements

• Bachelor's Degree
• 2 to 3 Years of Experience

Additional Information

• 5 Working Days
• Flexi-Benefits
• Transport Allowance
• Monthly commission

ABOUT KOMPACPLUS

• Established in 2009, we are the primary supplier and installer of Italy-made KompacPanels – specially engineered interior panels that is built to be supremely durable and waterproof with signature compact thickness of only
  6-mm. From on-site measurements to custom orders, we provide a full suite of services to help people achieve various lifestyle needs through innovative and seamless applications as countertops, wall claddings, custom furniture and more.
• Driven by the shared aim to provide the ultimate service at every level, our vision is to one day conquer the global arena. To-date, we have also expanded from our headquarters in Singapore to Malaysia over the years, and increasing brand presence in neighbouring regions.

THE OPPORTUNITY

• Be part of the KompacPlus’ Unbounded experience by working alongside our passionate team of creative explorers to find business opportunities as well as building and nurturing customer relationships.
• In order to deliver the ultimate service to our customers, we believe that every day is an opportunity to explore and innovate ways to offer better products and services, and with a growing portfolio of product and service offerings as a testament to our dedication over the years, we are looking for new adventurers to be part of the KompacPlus journey as a new chapter begins.
• This is a junior executive position that offers the opportunity to develop basic executive skills in a fast-paced environment. The ideal candidate is someone who is eager to learn how to manage an entire sales cycle from identifying prospects to securing deals. As a sales representative, he/she is expected to be knowledgeable about the product and services that the company offers to efficiently attend to client enquiries, in addition to fostering positive and lasting relationships with potential prospects in efforts to help the company’s client base grow.

DESIRABLE SKILLS AND ATTRIBUTES

Communication and Interpersonal Skills

• Preferably with good English and Mandarin proficiency
• Have strong listening and conversational adaptability
• Able to work both independently and collaborate in teams when required
• Able to negotiate amicably and effectively

Management and Organisational Skills

• Able to assimilate large quantities of information quickly with accurate detail
• Able to work under pressure to meet target and deadlines
• Able to manage day-to-day challenges and constructive criticism

Personality and Character

• People-oriented
• Proactive
• Willing to learn
• Has industry awareness

i) Manage the team of sales and manicurist, and manage the shop operations

ii) Provide professional nail services including manicure and pedicure, nail extension and gel nailservices

iii) Provide eyelash extension and hair extension

iv) Promote products and services, assist the customers for the selection of products and services

Work Place: Near to Bugis MRT

i) Manage the team of sales and manicurist, and manage the shop operations

ii)Provide professional nail services including manicure and pedicure, nail extension and gel nailservices

iii) Provide eyelash extension and hair extension

iv) Promote products and services, assist the customers for the selection of products and services

Benefits:

• Basic Salary up to $4,200 with yearly increment based on performance.
• Commission is uncap

Job Description:

This is a full time role for a Tele-Sales Manager located in City Hall. Our client offers the best hair loss treatment & solution for men & women. We are the leading hair centre in Singapore specialising in TCM-based solutions. You will be responsible for centered around telemarketing and sales, requiring you to achieve sales targets while maintaining high standards in call quality and operational efficiency. You’ll promote the company's services by making telemarketing calls to both existing and potential customers, using your knowledge of these services to engage effectively. A key part of the role involves recognizing opportunities to cross-sell or up-sell, boosting revenue through thoughtful recommendations. Converting company-provided leads into sales is another priority, requiring a proactive and persuasive approach. All interactions must adhere strictly to regulations and quality standards, ensuring compliance at every step. Additionally, you’ll be responsible for keeping the customer database current and accurate, reflecting all relevant updates.

Qualifications:

• Minimum Diploma in Business Management
• Prior experience working in telemarketing or sales function and/or the beauty & wellness industry preferred
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

About The Role

• Lead a sustainable, high-performing sales team for the Plastic Additives business across the South & South East Asia sub-region, fostering a culture of accountability, entrepreneurship, and continuous improvement.
• Achieve sustainable, profitable business growth for the Plastic Additives business in subregion South & South East Asia in line with overall business objectives.
• Hunt and nurture the new business potentials in the market
• Ensure that safety and compliance to all relevant policies have the highest priority.

How You Will Do It

Leadership:

• Lead, mentor and motivate the sales team to achieve and exceed sales targets and KPIs. As a member of the regional Business Leadership Team, provide insights and recommendations to drive profitability and strategic direction.
• Accountable for the development of skills and competencies of the team

Financial Performance:

• Establish and deliver financial targets for the sales team while managing resources effectively to optimize profitability short and long term. Conduct regular financial and market analyses to drive informed decision-making that enhances profitability.

Strategy Development:

• Develop and implement a comprehensive sales strategy for the South & South East Asia region that aligns with overall business objectives. Oversee market research and competitive analysis to identify market trends, customer needs, and potential opportunities and threats. Utilize data and insights to inform and adjust the sales strategy as necessary.

Customer Relationship Management:

• Build and maintain strong relationships with key customers, distributors, and stakeholders. Ensure customer satisfaction through effective communication and problem-solving strategies.

Collaboration and Communication:

• Work closely with other relevant teams to ensure alignment of sales strategy and operational capability. Report on sales performance, market insights, and growth opportunities to the executive team.

Safety and Compliance:

• Adhere to corporate guidelines to ensure safety at all levels and ensure that all employees are fully aware of the importance of safety protocols. Regularly review safety topics with the team and ensure that all activities are conducted in a safe and compliant manner.

What We Look For

• Bachelor’s degree or equivalent in chemistry, engineering or business-related field. MBA is preferred.
• A minimum of 10 years of recent experience in sales or business management within the chemicals industry across Asia is preferred, including at least 5 years in a leadership role with responsibility for P&L. Previous experience across multiple business functions is preferred, for example, product management, procurement, production, supply chain, marketing, strategy and/or controlling.
• Proven track record of achieving sales targets and driving profitable growth in the chemicals industry.
• Strong understanding of market dynamics, customer needs, and competitive landscapes in the chemicals sector.
• Excellent communication and interpersonal skills, capable of influencing and collaborating with diverse teams and stakeholders.
• Strong financial acumen with a deep understanding of economic principles
• Strong project and change management skills are a plus
• Ability to work in a multicultural environment
• Able to frequently travel within the region

Benefits:

• Basic Salary up to $4,200 with yearly increment based on performance.
• Commission is uncap

Job Description:

This is a full time role for a Tele-Sales Manager located in City Hall. Our client offers the best hair loss treatment & solution for men & women. We are the leading hair centre in Singapore specialising in TCM-based solutions. You will be responsible for centered around telemarketing and sales, requiring you to achieve sales targets while maintaining high standards in call quality and operational efficiency. You’ll promote the company's services by making telemarketing calls to both existing and potential customers, using your knowledge of these services to engage effectively. A key part of the role involves recognizing opportunities to cross-sell or up-sell, boosting revenue through thoughtful recommendations. Converting company-provided leads into sales is another priority, requiring a proactive and persuasive approach. All interactions must adhere strictly to regulations and quality standards, ensuring compliance at every step. Additionally, you’ll be responsible for keeping the customer database current and accurate, reflecting all relevant updates.

Qualifications:

• Minimum Diploma in Business Management
• Prior experience working in telemarketing or sales function and/or the beauty & wellness industry preferred
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

· Assisting in hiring and training beauticians as required.

· Arranging and managing the employee’s work schedules, considering seasonality for occasions and peak times.

· Maintaining records of staff members which includes their salaries and working schedules.

· Advertising and promoting services, offers, and discounts via social media.

· Monitoring stock and ordering beauty products as and when required.

· Tracking the payments received from clients.

· Offering discount bundles and running online competitions to attract new clients.

· Ensuring proper cleaning of beauty equipment and tools after use and following hygiene practices across all beauty stations.

· Maintaining records of all transactions and presenting it to the beauty or hair salon owners.

Requirements

· 5 yrs working experience in similar role.

· Proficient with all skin and hair treatments.

· Excellent knowledge of bookkeeping and accounting procedures.

· Ability to handle customers’ requests and complaints with elegance.

· Excellent oral and written communication skills.

· Strong organization and analytical skills.

· Exceptional customer service skills.

· Strong negotiation and sales skills.

· Proficiency in Microsoft Office.

· Customer-oriented individual and an outstanding problem-solver.

· Good numerical abilities.

· A keen eye on details.

· Good time management skills.

· Exceptional leadership skills

. Must be able to work night shift or split shift

. Must be able to work extra hours or weekend if needed