Job Description: Senior Avaya Platform Specialist with Network and Security Expertise
Position Overview:
We are seeking an experienced Senior Avaya Platform Specialist with a strong background in networking and network security. With 18 years of expertise, the ideal candidate will lead the design, deployment, maintenance, and security of Avaya communication systems, ensuring seamless integration with the organization's network infrastructure while safeguarding communication systems from potential threats.
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Key Roles and Responsibilities
1. Leadership and Strategic Oversight:
Lead the design and implementation of Avaya platforms, ensuring alignment with organizational goals.
Oversee the integration of Avaya systems with complex network infrastructures.
Provide expert guidance on telecommunication strategies, network architecture, and security best practices.
2. Advanced System Administration:
Manage and optimize advanced Avaya solutions, including Avaya Aura, Avaya IP Office, and Avaya Contact Center platforms.
Oversee system upgrades, patches, and lifecycle management to ensure performance and reliability.
Design and manage complex call flows, IVR systems, and SIP trunking solutions.
3. Network and Security Integration:
Collaborate with network teams to configure routers, switches, and firewalls for Avaya system integration.
Implement Quality of Service (QoS) to ensure optimal voice and video communication performance.
Design and enforce robust security measures for Avaya platforms, protecting against VoIP vulnerabilities, DDoS attacks, and unauthorized access.
4. Troubleshooting and Incident Management:
Lead the resolution of complex system and network issues, conducting root cause analysis and applying preventive measures.
Act as the primary escalation point for Avaya-related incidents and outages.
Partner with vendors and service providers for advanced troubleshooting and support.
5. Project Management:
Oversee large-scale deployments, migrations, and upgrades of Avaya systems and associated network infrastructure.
Manage project timelines, budgets, and resources while ensuring high-quality delivery.
Collaborate with cross-functional teams for seamless project execution.
6. Optimization and Performance Tuning:
Monitor system and network performance, identifying and addressing bottlenecks.
Optimize call routing, failover configurations, and bandwidth utilization for efficient communication.
Develop and implement disaster recovery and business continuity plans for Avaya systems.
7. Compliance and Documentation:
Ensure Avaya platforms adhere to industry regulations (e.g., PCI-DSS, HIPAA).
Maintain detailed documentation of system architecture, configurations, and security protocols.
Develop user-friendly guides, SOPs, and training material for technical teams and end-users.
8. Mentoring and Knowledge Sharing:
Train and mentor junior team members in Avaya platforms, network protocols, and security best practices.
Conduct technical workshops and knowledge-sharing sessions to upskill the team.
Stay updated on emerging Avaya technologies, network advancements, and security trends.
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Required Skills and Qualifications
Technical Expertise:
Mastery of Avaya platforms (Avaya Aura, Avaya IP Office, Avaya Session Border Controller, Avaya Contact Center).
In-depth knowledge of networking protocols (TCP/IP, SIP, H.323), routing, and switching.
Proficiency in network security tools and practices (firewalls, VPNs, IDS/IPS, VLANs).
Expertise in VoIP technologies, QoS, and bandwidth management.
Certifications (Preferred):
Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS).
Cisco certifications (e.g., CCNA, CCNP) or equivalent in networking.
Security certifications such as CISSP, CEH, or CompTIA Security+.
