Service Coordinator / Sales Support

Job Description:

• To plan, organize and manage site operation to ensure efficient delegation of duties and responsibilities.
• To carry out grooving and inspection on active airport runways as per schedule according to project requirement.
• To supervise the execution of the construction works and ensure that the works are carried out in accordance with contract specification/bills of quantities, construction drawings, company’s quality standards, Environmental, Safety & Health (ESH) practices, etc.
• Be responsible for the operation and maintenance of the plant machinery in efficient manner, and report to Site Manager on all matters relating to the operation or needed maintenance including any machine faulty or repair required.
• Oversee quality control and safety matters on the site and to ensure Environmental, Safety & Health (EHS) practices are carried out at all time.
• Prepare and write daily reports related to site works, progress of works and to ensure routine maintenance of machines is carried out according to schedule.
• To coordinate and liaise with Consultant and Subcontractors on all project aspects and need be, to provide all technical and non-technical resolutions followed by documentation.
• Liaise with client or consultant for site inspections, submission of necessary technical reports and ensure necessary records are maintained at site.
• Report and assist Project Manager, Site Manager and Engineer on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals.
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit.

Job Requirements:

• Bachelor Degree with min 5 years of relevant experience.
• Proficient in MS Project and MS office.
• Possess Excellent communication, interpersonal skills and presentation skills.
• Meticulous with a strong attention to details.
• Qualified in operating Grooving Machine (TARGET/ PCI500).
• Project Management related certifications would be advantageous.

We are looking for a passionate candidate in sales as well as social media marketing and digital marketing. Candidates who are bilingual and have experience in customer service handling have an advantage.

You will work closely with the team to create marketing campaigns and work on the leads generated from these campaigns.

Key Expertise:

• Heavily focus on Sales & after-sales service (conducting sales and engaging customers)

• Marketing (creating sales campaigns)

• Social Media (content operation)

Job Requirements

• Minimium 3 years working experience

• Willing to conduct sales and be client-facing

• Willing to travel for sales appointments

• Willing to work on weekends

Interested candidates are invited to apply with your resume. We regret to inform that only shortlisted candidates will be notified.

Responsibilities

• Responsible for the quotation/proposal preparation and submission
• Collate price comparison and costing summary
• Prepare costing of projects, prepare proposal and to ensure compliance with tendering and procurement procedures
• Filing, handling email correspondence and data entry
• General administrative duties

Competency Requirements

• GCE “O” Levels/ITE/Diploma in any discipline
• At least 2 years of relevant working experience
• Meticulous, cost conscious, independent, highly motivated and a good team player.
• Attended QEHS related awareness training

Responsibilities:

Pre-Sales Support

• Support in market research to identify selling possibilities and evaluate customer needs
• Support Account Managers to develop specific sales strategies
• Join external meeting with Account Manager or Technical Manager for minutes taking
• Gather feedback from customers or prospects and share with internal teams

Post-Sales Support

• Support in provide professional after-sales support to maximize customer loyalty
• Remain in regular contact with clients to understand and meet their needs
• Support in building and maintaining strong, long-lasting client relationships
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation
• Review, follow-up pending orders and specific customers requests to ensure excellent customer service and customer experience

Requirements:

Min Diploma in Business Administration or related field.

Preferably experience from working in the Maritime Industry.

Proven experience as an Account Executive, or similar sales/customer service role

Outstanding knowledge of MS Office and CRM softwares

Excellent communication/presentation skills and ability to build relationships.

Queenie Chua

R24125459

Job Info:

• Monday to Friday 9 - 6
• Location: Ubi
• Basic + Commissions scheme

Responsibilities:

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify sub-contractors' jobs
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
• Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department

Requirements:

• Preference with sales experience in telecommunications/electronics/fiber cabling industry

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

EA License No: 24C2352
EA Personnel No: R24123724
EA Personnel Name: Tiffany Ng Xin Yi

If you believe in delighting customers, have high standards and are resourceful, we want to hear from you.

You will:

- Support and develop the growth strategy for the team and manage day-to-day sales operations.

- Be accountable for increasing revenue, new client acquisition and/or existing account growth.

- Effectively work cross-functionally to shape the product roadmap based on data-driven insights.

- Assist in refining the company’s sales strategy and processes.

- Assist the sales and operational teams to implement best industry practices and knowledge.

- Provide client support for major accounts/events.

We’re looking for someone with:

- Experience in outbound sales - more than 1 year’s experience in catering or hospitality sales preferred.

- Best in class customer service.

- Strong management and communication skills.

- Intellectual curiosity.

- Ability to start and get things done.

- Ability to handle ambiguity.

What’s in it for you:

- Work with a fast growing, at the same time, lean and mean team, to make real world impact.

- Have a lot of ownership and drive your own results and progression.

- Smart people who sweat the details and push for the highest standards.

- Training, mentorship, buddies, in-house programs to help you grow.

- Other benefits include a competitive compensation package and birthday leave.

You should include these in your application:

- Resume or LinkedIn profile

- Tell us about a time when you had to work on a task that seemed to be extremely challenging, and how you overcame it?

- What are your favourite projects? What motivates you? What is something you believe that nearly no one agrees with you on?

Job Summary:

The Sales Administrator supports the sales team by managing administrative tasks, including order processing, client documentation, and maintaining accurate records. Key responsibilities include assisting with demand forecasting, preparing sales reports, coordinating with internal teams (logistics, inventory, China team), and facilitating communication with clients.

The role involves acknowledging customer orders, coordinating with Logistics for timely fulfilment, and supporting sales team activities, including preparing client proposals and quotations. Strong organizational, communication, and analytical skills are required, along with the ability to collaborate across departments to meet business objectives.

Key Responsibilities:

1. Sales Support & Operations

1. Maintain supplies of sales presentation materials, including PPT slides and brochures.
2. Support sales efforts during tenders and projects.
3. Assist in daily sales operations and customer service.
4. Assist in setting up new accounts and provide necessary documentation for approval.
5. Scan and file quotations, proposals, and contracts for new accounts while maintaining accurate records.
6. Update databases, ensuring client contact information is current.
7. Communicate with Logistics and Accounts regarding dispatch, delivery times, and invoice queries.
8. Support product registration processes in Singapore.
9. Perform any other ad-hoc administrative duties as assigned.

2. Sales Performance & Reporting

1. Track sales team activities and performance.
2. Prepare monthly sales reports, including market conditions and team performance analytics.
3. Analyze client activity reports and present insights to the Sales Team.
4. Maintain and update reports, tools, and techniques to address client needs.

3. Client Management & Documentation

1. Send acknowledgment emails for sales orders received from clients
2. Collaborate with the China team on product costing, MOQ, artwork, pricing analysis, and client quotations (RFPs, RFQs, contracts).
3. Coordinate with the China team on processing samples and gift sets for customers.
4. Follow up with clients on existing and pending quotations and contracts.
5. Document and maintain client account records and financial profiles, including credit terms and other relevant details
6. Ensure compliance with organizational protocols related to clients' financial constraints and payment terms.

4. Product and Order Management

1. Assist the Sales Team to get demand forecast from Customer and collaborate with Logistics and Inventory Management.
2. Escalate product feedback to Quality Control for investigation.

5. Cross-Team Coordination

• Collaborate with the China team on product costing, MOQ, artwork, pricing analysis, and client quotations (RFPs, RFQs, contracts).
• Coordinate with the China team on processing samples and gift sets for customers.
• Aid the Sales Team in demand forecasting and collaborate with Logistics and Inventory Management.

Internal Contacts:

• Teams in China (Shenzhen)
• Hong Kong HQ Team

External Contacts:

• Prospective and existing clients

Skills and Experience:

• Administrative experience in the hotel/hospitality industry, FMCG, or related sectors, with vendor or supplier experience and an understanding of sales operations and client servicing, is a plus. The role requires adaptability in a fast-paced environment and the ability to manage competing tasks and client needs effectively.
• Understanding of the travel/lifestyle market, particularly hotels and resorts.
• Ability to support the sales team in prospecting, development and closing new business opportunities.
• Experience working with the B2B model, including sales, client relationships, and account management

Competencies & Personality Traits:

· Customer-focused and professional with a positive, mature attitude.

· Strategic thinker who is results-driven and thrives in a collaborative team environment.

· Strong time management skills with the ability to meet deadlines and manage multiple tasks.

· Analytical mindset with the ability to interpret market trends and data for actionable insights.

· Self-starter who works independently and takes initiative to achieve goals.

· Excellent communication skills (both verbal and written) for managing stakeholder relationships.

· Highly organized with strong administrative and multitasking abilities.

· Culturally aware with a preference for proficiency in foreign languages, particularly Mandarin and Cantonese.

Job Brief

The objective of the full-time position will be responsible for driving Sales and Business Development activities through Local & regional markets. The candidate will spearhead and optimize Sales and Business Development efforts and collaborate with the operations teams focusing on marketing and promotion for products sold through both B2B and B2C channels.

Responsibilities

• Develop and Execute Sales Strategies: Create and implement effective sales strategies to drive revenue growth and expand market share in the medical device sector.
• Client Relationship Management: Build and maintain strong relationships with healthcare professionals, hospitals, and clinics to understand their needs and provide tailored solutions.
• Sales and Business Development: Identify new business opportunities, conduct product demonstrations, and close sales to achieve and exceed targets.
• Market Analysis: Stay up-to-date with industry trends, competitor activities, and market developments to identify opportunities and threats.
• Reporting and Documentation: Maintain accurate records of sales activities, client interactions, and market feedback. Prepare regular reports for management.
• Product Knowledge: Develop a deep understanding of our medical devices and their applications to effectively communicate benefits and address client questions.

Requirements:

The candidate should have a strong desire to learn and grow, and possesses an excellent, humble, and positive attitude.

Other skillsets include:

• Diploma/Degree holder
• At least 1 year of working experience
• Exposure and experience handling over-the-counter healthcare products is an advantage.
• Strong sales and negotiation skills, excellent communication and presentation abilities, and a proactive approach to problem-solving.
• Ability to manage multiple projects, campaigns and events in a fast-paced, deadline-driven environment.
• This role requires frequent travel to meet clients and attend industry events.
• Creative, resourceful, exceptional attention to detail, and able to work under pressure and tight deadline.
• Self-started mindset and work independently.

We regret that only shortlisted candidates will be contacted.

Role Purpose/ Objective: To take charge in acquiring new clients, generate leads, identify client's needs, design compelling solutions, pricing to close the deal.

1. Business Development & Sales

• Ability to develop new business and manage existing accounts;
• Conduct market research to identify selling possibilities and evaluate client needs;
• Identify sales opportunities through direct prospecting, presales demo, marketing activities, leads follow-up, business networking and partner and supplier relationships;
• Actively seek out new sales opportunities through cold calling, networking and social media;
• Set up meetings with potential clients and listen to their requirements and concerns;
• Create frequent reviews and reports with sales and financial data;
• Ensure the availability of stock for sales and demonstrations;
• Participate and pitch on behalf of the company in meetings or conferences;
• Negotiate/close deals and handle complaints or objections;
• Prepare sales quotations and follow up on purchase orders;
• Liaise with suppliers, vendors, distributors, resellers, manufacturers and other relevant stakeholders on quotation and negotiate pricing;
• Collaborate with team members to achieve better results;
• Gather feedback from customers or prospects and share with internal teams;
• Collaborate with the Project, IT and Technical teams to ensure seamless handover of works to meet client requirements and provide excellent service delivery.

2. Other relevant duties

• To abide to, and champion, the company's physical laptop security policy.
• Assist the team on set-up and installation when required.
• To perform any other relevant tasks as and when required.

Oracle Cloud Infrastructure (OCI) has been the platform of choice for running AI-Generative AI workloads (LLM Development, model training/fine tuning and inferencing). Cutting-edge companies doing LLM development such as Mosaic ML, Adept AI, Cohere plus 30 other AI development companies have signed contracts to purchase more than $14 billion of capacity in Oracle's Gen2 Cloud (OCI). NVDIA themselves are using OCI’s RDMA cluster networking technology for their AI infrastructure. To drive market success of this offering, we are investing in building a team of highly motivated & talented individuals across Asia Pacific.

Job Description

• Your role will be to build and convert a pipeline of customers and prospects to grow adoption of OCI Generative AI (GenAI) Services and GenAI infrastructure. To that effect, you will identify AI-startups/AI Labs focused on LLM (Large language model) development, fine tuning and customisation for deployment on OCI GenAI infrastructure platform.
• You will also focus on identifying enterprise accounts looking to re-train/fine tune foundational models & inferencing to deploy on OCI Generative AI infrastructure as well as to leverage OCI GenAI Services.
• Responsible for revenue in your territory, you will be in-charge of all aspects of the opportunity lifecycle (pitch, solution development, commercial constructs, negotiation & contracting) and orchestrate the alignment of key technical resources (within APAC and Global) at the relevant stages of the lifecycle.
• Primarily aligned with the field working with customers, you will be interacting with extended teams internally (Field Sales, Presales, AI Infrastructure Tiger Team & Global PM teams) across the opportunity life cycle.
• If you enjoy taking on challenges in a Sales/Business Development role to open new markets/segments with cutting edge cloud infrastructure & exploring unchartered territories, this role is for you.

Requirements

• To be successful in this role, you will need a background in Infrastructure & AI-Generative AI domain & solutions (models/tools/frameworks etc) in a sales/ business development role. A good understanding of Cloud Infrastructure (GPUs), Generative AI domain & a go-getter Sales attitude is a must. Knowing the competition and keeping abreast of the developments in the market is a critical requirement.
• You have over 10 years+ of rich experience selling Infrastructure (GPUs preferred) to enterprises and recently selling Generative AI use cases to AI startups/Enterprises. Experience & willingness to work in a fast-paced environment is a must.
• With a strong technical sales aptitude, you have a sense of urgency & are highly motivated to develop new multi-million dollar business. Your positive attitude is contagious & you build positive relationships with customers and colleagues.
• You possess strong business acumen to spot opportunities for large AI Infrastructure deals where others see none.
• You are articulate & have great communication/presentation skills.
• You thrive in a team environment that is fast-paced & have a flair bringing teams together for a shared purpose.
• You enjoy sharing ideas and best practices.

• Generating leads.
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Understanding and promoting company programs.
• Obtaining deposits and balance of payment from clients.
• Preparing and submitting sales contracts for orders.
• Visiting clients and potential clients to evaluate needs or promote products and services.
• Maintaining client records.
• Answering client questions about credit terms, products, prices, and availability.

Responsibilities :-

1. Sales Support and Coordination

Assist the sales team by preparing quotes, proposals, and order confirmations for clients.

Coordinate with the sales team to manage and update client accounts, ensuring that records are up to date in CRM systems.

Track sales orders from initial inquiry to delivery, coordinating with various internal teams (e.g., logistics, procurement) to ensure timely and accurate fulfillment.

2. Order Processing and Documentation

Process purchase orders, sales orders, and invoicing accurately, ensuring all required documentation is complete.

Manage product inventories and collaborate with the procurement team to maintain adequate stock levels based on customer demand.

Generate and update reports on sales performance, customer feedback, and inventory status for the sales team and management.

3. Administrative Tasks

Manage sales-related paperwork, such as shipping documents, invoices, and purchase orders.

Prepare sales presentations, meeting notes, and monthly sales reports.

Coordinate internal and client meetings, handling logistics and providing required documentation or follow-ups.

3. Market Research and Reporting

Conduct basic market research to support the sales team with insights into competitor pricing, new trends, and customer preferences.

Collect and analyze customer feedback to improve service levels and product offerings.

Prepare periodic sales and performance reports to track the progress of sales targets and KPIs.

4. Collaboration and Team Support

Work closely with the marketing team to support campaigns, promotions, and events.

Coordinate with other departments, such as logistics and finance, to resolve issues impacting order fulfillment and billing.

Assist in training new staff and sharing knowledge on sales processes and customer interactions.

Job Requirements :-

Diploma/Certificate in Business Administration or equivalent

Globe3 software experience is an advantage

Knowledge in Microsoft Office / Accounting Software