• Working hour: 9am--5:30am Mon-Fri, 9am--12pm Sat(Once a month)
• Location: Tuas West
• MNC company

My client is MNC Marine Engineering company looking for Sales Admin.

Job Description:

• To perform all kinds of general admin duties such as data entry, preparing weekly and monthly reports
• To handle PO, DO, Contract and quotation
• To attend to customers via phone and email
• To respond to complaints from customers and give after-sales support when required
• To support overseas team members and follow up on overseas requests and inquiries

Job Requirements:

• Diploma holder
• Good command of English both oral and written
• Able to work under pressure

HOW TO APPLY:

Interested applicants, please click on “Apply Now” to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

• Fulfil as a solutions provider for managed and unified communications solutions for corporate and SMB offices

• To grow and build a successful long-term relationship with the client by meeting and determining their business requirements.

• Good understanding of the Alcatel-Lucent/ Sangoma suite of UC products.

• Manage and grow individual sales pipeline.

• Develop new accounts while maintaining relationships with existing customers.

• Review and monitor own sales performance for gap closure to meet and/or exceed targets.

• Attend to customer requirements and deliver the appropriate solutions.

• Provide consultation and after-sales solutions to customers.

Job description:

- Demonstrate and explain products in order to persuade customers to purchase products

- Identify interested and qualified customers in order to provide them with additional information

- Distribute promotional materials in a friendly, approachable manner

- Exhibit in-depth knowledge of our products

Leaflet flyers, hang posters and etc. to promote our product

- Maintain positive client relationships

- Report on outcome of promotional projects

Job Requirements:

- 3 to 5 years sales promoter experience in similar industry

- Experience in kitchen appliance sales a major plus

- Outstanding interpersonal skills; excellent communicator

- Self-sufficient and comfortable working independently when needed

- Incredible customer service skills

- Creative thinker and adept problem solver

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

Responsibilities:

• Generate and grow business with existing clients and develop new business source by identifying market opportunities.

• Establish and maintain excellent relationship with existing and new customers. Working together with sales manager and team and work effectively as a team to meet performance targets.

• Regular reporting and updates on sales progress.

• Responsible for identifying market opportunities, learning about new products, supporting ongoing projects.

• Negotiating with the customers for the professional services rendered.

• Working together in a closely knitted sales team reporting to the sales manager.

Requirements:

• Minimum 1 year of experience in sales and account management. Knowledge of Presales and Post sales will be an added advantage.

• Customer focused and results driven.

• Individual contributor

• Prior working experience in a fast-paced, dynamic technology environment or

• Experience in handling corporate customers will be an added advantage.

• Good team player with strong communication, listening and organizational skills.

Job Description :

• Fulfil as a solutions provider for managed and unified communications solutions for corporate and SMB offices

• To grow and build a successful long-term relationship with the client by meeting and determining their business requirements.

• Good understanding of the Alcatel-Lucent/ Sangoma suite of UC products.

• Manage and grow individual sales pipeline.

• Develop new accounts while maintaining relationships with existing customers.

• Review and monitor own sales performance for gap closure to meet and/or exceed targets.

• Attend to customer requirements and deliver the appropriate solutions.

• Provide consultation and after-sales solutions to customers.

Job Description

Create sales leads in order to pursue new clients through referrals, business directories and even cold calling

Follow up on sales leads that might be generated by other employees or departments within the company

Regularly call or visit existing clients to ensure that they are still happy with using the product or services and to explain new products and services as they are made available

Ensure customer satisfaction, retention and maintenance of sales accounts

Requirements:

Minimum O level holders

Min 1 year experience in chemical related industry

Must have class 3 driving license and posses own car

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Responsibilities:

• Manage pipelines via channels such as sourcing, screening and referrals for multiple, complex searches to find and engage key technical talents of all levels.
• Collaborate closely with the Recruiting team (Recruiters, Coordinators, other Sourcers) & hiring managers throughout the recruitment lifecycle to ensure business's needs and goals are fulfilled.
• Develop a holistic business understanding and manage stakeholder relationships including HR, hiring managers, and external partners.
• Own and drive innovative sourcing strategies, initiate new projects and/or optimise current processes to improve recruiting process and efficiency
• Conduct complex data analysis and share up-to-date, accurate, and value-adding market intelligence to business leaders to support business growth.
• Prequalify potential candidates to determine their qualifications
• Manage candidate communication throughout the recruitment process and providing feedback.

Qualifications:

• Sourcing experience in a high-volume environment (via search firm or in-house recruiting environment)
• Proven experience with research/sourcing tools (ie. Boolean, LinkedIn and other alternative sourcing techniques) to identify & engage passive candidates within the internet industry talent space. .
• Excellent interpersonal skills with the ability to build rapport quickly with stakeholders and communicate effectively across all levels of the organization internally, as well as externally.
• Experience partnering with recruiters, hiring teams and external partners across different offices.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.

• Working hour: 9am--5:30am Mon-Fri, 9am--12pm Sat(Once a month)
• Location: Tuas West
• MNC company

My client is MNC Marine Engineering company looking for Sales Coordinator.

Job Description:

• Organize and facilitate the sales team's activities, including the preparation of quotations, overseeing the order process until payment is received, and maintaining document filing systems.
• Collaborate with various stakeholders to coordinate the deployment of engineer(s) on vessels, both locally and internationally.
• Monitor and follow up on inquiries, ensuring proper documentation is maintained throughout the process.
• Cultivate and nurture positive relationships with both existing and potential customers.
• Provide regular status updates to the Operation Department regarding ongoing and potential service jobs.
• Maintain accurate sales records and ensure their orderly arrangement.
• Generate quarterly sales reports for management review.
• Pursue the resolution of outstanding invoices.
• Undertake any additional responsibilities as assigned by the Manager.

Job Requirements:

• Hold a degree or diploma.
• Fluent in both written and spoken English.
• Proficient in MS Office.
• Possess an understanding of sales principles and customer service practices.
• Demonstrate the ability to work well within a team and exhibit self-motivation.
• Minimum of 2 to 3 years of experience, with a preference for backgrounds in marine, engineering, or logistics

HOW TO APPLY:

Interested applicants, please click on “Apply Now” to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Job Description:

• Manage & strategize organic search traffic and organic keyword ranking campaigns on Google search engine.

• Observe & analyze trends in SEO campaigns to regularly provide insightful and actionable data.

• Review and analyze client sites: conduct competitive analyses, powerful keyword research, organic ranking tracking, and web monitoring.

• Present and execute strategies for growth, optimizations, backlinking, and areas of improvement for client campaigns.

• Recommend changes to website architecture, content, internal linking, and other factors to improve SEO positions for target keywords and increase organic traffic growth.

• Assume full ownership of assigned campaigns to ensure the delivery of KPIs.

• Collaborate with internal teams to complement and enhance both clientele support and overall marketing campaign performance.

• Planning and execution of SEO campaigns: backend set up, on-site optimization, off-site optimization, and measuring impact and effectiveness.

• Keep up-to-date on SEO news and updates, Google’s algorithm updates, and various SEO strategies and recommendations to test and implement.

Experience & skills required:

• Strong hands-on experience with organic search platforms such Google Analytics, Google Search Console, WordPress, Ahrefs, ScreamingFrog, SE Ranking, and other SEO platforms are highly desirable

• Analytical, performance-driven, meticulous with data, strong research and communication skills

• Adaptable, teachable, a problem solver, and able to handle multiple priorities

• Working knowledge of search engine optimization algorithms, best practices or have a good understanding of the basics

• Able to create relevant, engaging, and effective content and/or editing for websites, services, and programs pages, meta page descriptions, blog articles, etc.

• Google Analytics certified individuals, WordPress & Shopify familiarity (or other content management systems e.g., WIX, Squarespace, PrestaShop, Umbraco, Joomla), and basic knowledge of HTML, J-SON LD or CSS are preferred

• At least 1-year experience in SEO or the digital marketing industry

Responsibilities:

1. To manage rate quotations and internal updates in the in-house system.
2. To convert sales lead into active customers.
3. To achieve set targets for revenue and shipment volume growth through sales selling technique.
4. Improve existing customer base and ensure profitable business is secured.
5. Support inhouse system and E2E local business development and performance
6. Work with other indoor sales teammates on all cross-trade accounts.
7. To work with CCP sales to maximize support to customers.
8. Complete reports in a timely manner.
9. Maintain accurate update of customer information.
10. Manage all customer issues relating to bookings.
11. Researches, analyzes, and recommends improvements to the department's business processes.
12. Study operational and performance data to identify trends and opportunities for improvement.

The job responsibilities mentioned above is non exhaustive and is subject to changes from time to time when required.

Requirements:

• Min Diploma in relevant field.
• At least 1 year of relevant experience. Fresh graduates are welcome.
• Salary will be commensurate based on experience and qualification.

Responsibilities

• Perform daily sales activities, including closing sales through up-selling and coss-selling
• Work as a team to achieve daily and monthly sales targets
• Engage customers, respond to queries and provide outstanding customer service
• Ensure effective inventory management
• Able to operate and perform all POS functions and cashier accurately
• Ensure shop cleanliness and tidiness throughout the sales floor
• Handle new stock arrivals and inter-outlet transfers
• Assist in shop merchandise display whenever there are new arrivals or store promotions

Requirements:

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to work retail hours, weekends and public holidays
• Required Skill(s): Customer service oriented, responsible and takes initiative

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

We are looking for a Senior Performance Marketing Specialist who will take personal responsibility for the success of new and existing clients’ PPC campaigns and make them his or her own. In this position, the Performance Marketing Specialist will be responsible for all tasks related to client’s PPC campaigns including keyword research, conversions rates, bidding strategy, landing page optimization, call to action, ad copy and campaign management.

The Performance Marketing Specialist is required to participate in all aspects of the client’s paid search campaigns, including initial planning, implementation, monitoring, optimization, analysis and reporting. The Performance Marketing Specialist is also responsible for day to day progress of clients’ PPC campaigns and ensuring timely completion and success of related tasks.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home / Report to office 2 days per week

Responsibilities:

• Keyword research, creating of ad copy, conversions rates, bidding, call to action and campaign management
• Assist with timely planning and execution of PPC campaign
• Analyze keyword costs, split testing, landing pages, cost per conversion and inform management of client opportunities, potential risks, and other key issues
• Data analysis and tracking via Google Tag Manager and Analytics
• Generate monthly reports with data-driven recommendations
• Properly link Ads with Webmaster Tools and Google Analytics
• Clear communication on PPC best practices to team members and guide them on how to apply to our client campaigns
• Proactively contribute to account strategy and provide recommendations to meet clients’ goals
• Responding to clients’ emails and call
• Maintain knowledge of industry news including best practices

Requirements:

• STRICTLY Singaporean or PR holder only
• Minimum 2-year Google Ads experience OR 1-year experience in a digital marketing agency environment
• Must hold the relevant Google Ads certifications
• Fluent in written and spoken English
• Great with client management
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Job Scopes:

• To establish strong network and build close rapport with key decision makers and end-users.
• Highly motivated and results-driven in achieving sales target.
• Prospect, develop and drive sales plan.
• Manage sales strategies to improve market shares and profitability of the business.
• Provides competitor information and market intelligence and assist Sales Manager in the development of relevant sales and marketing strategies.

Requirements:

• Sales driven
• Possess own vehicles

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Ding Xin Er
EA Personnel Reg No: R2210666

Job Scope

· Formulate business development and sales strategies

· Conducting Sales and Community Outreach visits to target audiences

· Conducting competitor and market research

· Develop new business opportunities by lead generation, cold calls and customer visits

· Build rapport and existing and prospective clients

· Preparation of proposals for New Businesses and Tenders/ITQs

· Achieve sales targets

Skills & Qualifications

• Min 1 Year B2B and B2C Sales Experience in any previous industries, pest management experience preferred
• Class 3 driving license
• Well-groomed, Out-going & Sincere personality
• Passion in offering targeted solutions in combating threats of vector related diseases in our urban landscape
• Ownership mindset and an eagerness to perform
• Flair for communication and presentation
• Knowledge of Microsoft Office applications.
• Min educational qualification – NITEC
• With commission and car allowance

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or submit your resume to [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chong Kar Mun

EA Personnel Reg No: R2089894

Company Overview:

Lianfeng International Pte. Ltd. is a leading commodity trading company specializing in the dynamic and competitive market of iron ore. With a global presence and a commitment to excellence, we are seeking a dynamic and results-driven Sales and Marketing Director to lead our sales and marketing initiatives, drive business growth, and enhance our market position.

Job Summary:

As the Sales and Marketing Director, you will be responsible for developing and implementing comprehensive sales and marketing strategies to promote our iron ore trading business. You will play a pivotal role in establishing and maintaining strong relationships with clients, optimizing market opportunities, and ensuring the overall success of our sales and marketing efforts.

Key Responsibilities:

Strategic Planning:

· Develop and execute strategic sales and marketing plans to achieve company objectives.

· Analyse market trends, competitor activities, and customer needs to identify new business opportunities.

Client Relationship Management:

· Cultivate and maintain strong relationships with key clients, partners, and stakeholders.

· Collaborate with the sales team to address client needs and ensure customer satisfaction.

Market Research and Analysis:

· Conduct thorough market research to stay informed about industry trends, pricing, and emerging opportunities.

· Utilize market insights to make informed decisions and adjust strategies accordingly.

Sales Team Leadership:

· Lead and mentor the sales team, providing guidance and support to achieve individual and collective targets.

· Develop and implement training programs to enhance the skills and capabilities of the sales team.

Brand Development:

· Develop and enhance the company's brand image through effective marketing campaigns and initiatives.

· Ensure consistency in messaging and branding across all communication channels.

Budget Management:

· Develop and manage the sales and marketing budget effectively, ensuring a strong return on investment.

· Monitor expenses and report on budget performance regularly.

Qualifications:

· Bachelor's degree in Business, Marketing, or a related field.

· Proven track record of success in sales and marketing leadership roles, preferably in the commodity trading industry.

· Strong understanding of iron ore markets, trading dynamics, and supply chain processes.

· Excellent leadership, communication, and interpersonal skills.

· Ability to think strategically, make data-driven decisions, and drive results.

☑ Diploma / Degree, no experience required

☑ Min 1 year experience without Diploma

☑ 9 – 5.30 pm + 1 Saturday half day per month

☑ Walking distance from MRT!!

☑ SINGAPOREANS ONLY

· Prepare quotation according to customers' inquiry

· Proceed order and shipment arrangements according to the customer's request

· Invoice according to supplied items

· Preparing reports

· Liaise with sales PIC & DDK for parts inquiry, order and shipment arrangements (import and export documents)

Interested applicants, kindly send your resume in MS WORD format to ref9 at trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

*Pls summarise your experience at 'why hire me'

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Xue Fen (Shannifer)

EA Personnel Reg No: R1653801

JOB SUMMARY

We are seeking a meticulous and adaptable Sales Admin to manage our purchase orders and invoices. In this role, the candidate will verify customer information, issue invoices, and reply order instructions.

As a Renewal Sales Representative, you are responsible for managing and closing assigned account renewal opportunities and business relationships in pursuit of an assigned revenue quota and on time renewal rates.

We will focus on optimizing revenue from our current install base, you will love to prospect customers, and cross-sell and up-sell products, services, and cloud opportunities. You embraced accountability for proactive calling, following up, managing, and closing your assigned accounts.

RESPONSIBILITIES:

1. Manage all maintenance and renewal processes spanning; maintenance/subscription renewals and related reporting, and customer database management.

2. Provide quotation and related documents to customers to renew their hardware/software maintenance/subscription without delay.

3. Review purchase orders from customers to get renewal processed.

4. Prepare contract entry/update and invoice renewals in the system.

5. Prepare renewal summary report to Sales Manager.

6. Prepare quarterly revenue forecast report to Sales Manager.

7. Keep accurate records of all renewals in the system.

8. Must meet sales objectives such as quota and productivity requirements.

9. Maintain account team relationships and transfers leads as appropriate.

Requirements:

• NITEC/Diploma in IT Sales/Admin/Engineer or Business Administration.

• Experience in Sales administration or a similar role preferred.

SKILLS AND ATTRIBUTES:

• Excellent interpersonal and communication skills, high adaptability and positive attitude.

• A team player with determination to drive to excel.

• Excellent customer service skills

• Self-motivated with a strong drive to succeed.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

About the Job

Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 2 years prior Development/Support experience would be preferred.

• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,

• Code deployment experience with Web Application Servers

• Deployment of applications on Microsoft IIS would be preferred.

• Knowledge / working and troubleshooting experience with DB systems like Oracle, MSSQL

• Support experience with windows servers

• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication

• Document functional specification document and participate in requirement walk through sessions

• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly

• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents

• Completing various setup, configuration, and activation tasks

• Expediting resolution to clients

• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues

• Ability to adapt to changes and manage multiple projects

• Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers

• Experience with common applications (Word, Excel, PowerPoint)

• Ability to establish credibility with clients based on industry, product, and technology knowledge

• Comfortable communicating and submitting reports to all levels of management

• Strong planning, organization, and reporting skills

• Proven emotional intelligence, reasoning and facilitation abilities

• Good time management skill

Are you passionate about life-saving skills and driven to build strong client relationships?

Singapore First Aid Training Centre (SFATC), a leading provider of comprehensive first aid training in Singapore, is seeking a dynamic and results-oriented Sales Manager to join our team. In this crucial role, you'll play a pivotal part in driving our sales growth, exceeding client expectations, and shaping the future of SFATC.

Your Role:

• Lead the Sales Team: Oversee all aspects of the sales function, driving growth and exceeding sales targets.

• Team Dynamics: Monitor the performance of front-end team, providing guidance, coaching, and support to maximize their success.

• Client Acquisition & Retention: Develop and implement strategies to acquire new clients (both government and non-government clients) and retain existing ones.

• Lead Generation & Conversion: Closely collaborate with the Marketing team to qualify leads, manage the sales pipeline, and convert leads into profitable business.

• Growth & Development: Partner with the Executive Director to develop and implement business growth plans, including increasing public awareness of SFATC and refining the business model.

• Tender Management: Spearhead the tender process, from identifying opportunities to preparing proposals, securing wins, and ensuring successful project delivery.

• Customer Service Excellence: Champion a customer-centric approach, ensuring exceptional service quality and exceeding client expectations with every interaction.

• Staff Management & Development: Track staff performance, conduct performance appraisals, provide constructive feedback, and implement training programs to enhance team skills and performance.

• Process Optimization: Partner with the Business Systems team to identify and implement improvements in workflows and systems for greater efficiency and effectiveness.

Your Expertise:

• Bachelors or Masters in Business Administration, Sales and Marketing or a related field

• Minimum 5 years of experience in a sales management role, preferably within the training industry.

• Proven track record of exceeding sales targets and achieving consistent revenue growth.

• Strong leadership and communication skills, with the ability to motivate and inspire a team.

• Excellent client relationship management skills, with a focus on building long-term partnerships.

• Tender writing, bidding and proposal development experience, particularly in the government and non-government sectors.

• Proficiency in Microsoft Office Suite and CRM / Sales Management software.

• Passion for first aid training and a commitment to SFATC's mission of saving lives.

If you are a results-oriented individual with a passion for sales, client relationships, team success and making a positive impact, we encourage you to apply.

Ideal Start Date: March 1, 2024

To Apply:

Please submit your resume and cover letter showcasing why you are the ideal candidate to lead SFATC into a brighter future.

SFATC is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that only shortlisted candidates will be contacted.

• Fulfil as a solutions provider for managed and unified communications solutions for corporate and SMB offices

• To grow and build a successful long-term relationship with the client by meeting and determining their business requirements.

• Good understanding of the Alcatel-Lucent/ Sangoma suite of UC products.

• Manage and grow individual sales pipeline.

• Develop new accounts while maintaining relationships with existing customers.

• Review and monitor own sales performance for gap closure to meet and/or exceed targets.

• Attend to customer requirements and deliver the appropriate solutions.

• Provide consultation and after-sales solutions to customers.

Job Description :

• Fulfil as a solutions provider for managed and unified communications solutions for corporate and SMB offices

• To grow and build a successful long-term relationship with the client by meeting and determining their business requirements.

• Good understanding of the Alcatel-Lucent/ Sangoma suite of UC products.

• Manage and grow individual sales pipeline.

• Develop new accounts while maintaining relationships with existing customers.

• Review and monitor own sales performance for gap closure to meet and/or exceed targets.

• Attend to customer requirements and deliver the appropriate solutions.

• Provide consultation and after-sales solutions to customers.