Job Description

• Responsible for the entire sales cycle
• Actively explore new business accounts and develop client base
• Conduct cold calls and face-to-face meetings with clients
• Enjoy interacting and communicating with people, maintain good rapport with our IT Business Partners
• Follow-up on leads and sales inquires
• Closing sales and driven to achieve monthly sales target

Requirement

• Lead Generation or Inside Sales Experience
• Experience in B2B selling
• Self-motivated, organized, and team oriented
• Work smartly, ethically, and professionally to achieve objectives
• Takes direction well
• A desire to compete with the best
• 2+ years of sales experience in IT will be a plus
• Ability to work in a fast-paced and highly growing business
• Customer focused approach and ability to learn and adapt to needs and changes quickly

Nyana Nyana Eco

Nyana Nyana is a Singapore eco fashion brand and a social enterprise (raiSE) that focuses on a better working environment for the maker and healthier products for the consumer and the earth at every stage of the supply chain.

Nyana Nyana manages an upcoming multi-brand sustainable store and we are inviting candidates for the position of:

Retail Sales Assistant (Full Time / Part Time)

Main Responsibilities

- Manage daily retail operations and assist the store manager in driving sales performance.

- Handle cashier duties, including processing payments, exchanges, and returns using the POS system.

- Receive, process, and manage stock, including replenishments, returns, damages, and transfers; support stocktaking.

- Maintain a clean and organized shopping environment, including fitting rooms.

- Inform customers about ongoing promotions and offers.

- Deliver excellent customer service and enhance the shopping experience.

- Advise customers on color, fit, and silhouette to meet their needs.

- Supports marketing in social media contents

Requirements

- Good written and spoken English.

- Passion in sustainable fashion

- Service-oriented with strong interpersonal skills.

- Available to work at least 15 hours per week.

- Must be able to work on weekends and public holidays.

- Must work at least one weekend day (Saturday or Sunday) each week.

- Part-time positions open to any age, including elderly and students.

Reason to join:

• Flexible working time and place arrangement
• Competitive basic salary with great commission scheme
• Great career growth prospects with training provided

Responsibilities

• Sourcing suitable candidates via job portals, social media, advertising and referrals etc
• Arranging interviews to assess the suitability of candidates
• Surfacing the suitable candidates to clients for consideration
• Coordinating interviews arrangement, salary negotiation between clients and candidates
• Perform post-recruitment follow up with clients and candidates.
• Understanding the market, industry and clients’ business needs.
• Ensure proper documents are recorded and kept accordingly in the system

Requirements:

• Diploma or Degree in any field
• 0 to 3 years working experience from customer service, retail, business development or sales related

You can expect to work in a fast-growing company with high income potential and strong career growth opportunities. We will provide competitive salary package which commensurate your experience, qualification and learning attitude.

If you are interested in this exciting job opportunity, please email your latest resume with expected salary and notice period to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Please note that your response to this advertisement, or communication with us pursuant to this advertisement will constitute informed consent to the collection, use and/ or disclosure of personal data by AlwaysHired and its affiliates for the purpose of carrying out its business, in compliance with the relevant provision of personal data protection act.

At iWorld Learning, we are looking for passionate adaptable candidate who enjoy working in the learning center.

- Building relationships and understanding students and market trends

- Implement marketing programs, initiative and create awareness and branding for the center

- Lead and manage the sales team, including training and performance management.

- Expand and develop overseas market

- Knowledge of customer management and multi languages for international students

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description & Requirements

• Dry Cleaning company is looking for committed customer service specialist to help us provide the best in market customer service experience. You should be independent, organized, friendly and proactive in counter service position.

Roles & Responsibilities:

1. 5.5 working days, weekend and PH not working.
2. Carry out daily shop operation and duties.
3. Manage and ensure the cleanliness, opening and closing of shop
4. Respond to customer queries, follow the job process as stated in the laundry procedures.
5. Ensure all payments received are accurate and tally with the daily sale reports.
6. Register new customer & update customer database.

Skills:

1. Basic knowledge of garment material and laundry cleaning process
2. Good command of English in both verbal and written communication
3. Confident with a pleasant disposition and well-groomed
4. A friendly personality and meticulous working attitude
5. Able to work independently.
6. Retail or admin experience preferred.

Main Duties and Responsibilities

Corporate Recruitment

• Responsible for meeting or exceeding recruitment targets for company-sponsored students across all Academy programmes, including degrees offered by its partner universities
• Plan and review on monthly targets
• Work with the support from marketing to plan and outreach to new corporate partners with the objective of student recruitment
• Maintain relationships with existing corporate clients to maintain instream enrolments of students from these companies
• Plan and lead initiatives that serve to engage and increase student recruitment with corporate partners
• Work within the budget allocated

Corporate Partnerships

• Build on new/existing partnerships that create or add value to the marketing and recruitment efforts of Academy
• Create partnerships that offer Academy an alternative source of student recruitment through exclusive deals to the members of the partners
• Outreach and nurture relationships with partners

Others

• Any other ad-hoc duties as assigned by the Reporting Officer

Requirements

• Degree or Diploma in Marketing, Business or its equivalent
• 5-8 years of experience
• Excellent sales, integrated marketing and project management experience
• Management and presentation skills
• Ability to multi-task with high level of initiative and sound business acumen
• Independent and dynamic personality
• Fluent in suite of Microsoft Office applications
• Able to commit to supporting and/or leading events in the evenings and weekends when required. (not extensive)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job Description :

• Fulfil as a solutions provider for managed and unified communications solutions for corporate and SMB offices

• To grow and build a successful long-term relationship with the client by meeting and determining their business requirements.

• Good understanding of the Alcatel-Lucent/ Sangoma suite of UC products.

• Manage and grow individual sales pipeline.

• Develop new accounts while maintaining relationships with existing customers.

• Review and monitor own sales performance for gap closure to meet and/or exceed targets.

• Attend to customer requirements and deliver the appropriate solutions.

• Provide consultation and after-sales solutions to customers.

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

• Strategise branding positions with Marketing
• Planning product line-up & unique selling points (USP) of all car models
• Identify & evaluate areas of improvements for Sales Department
• Reviewing & improving showrooms to enhance retail experience
• Planning & recruiting manpower requirements
• Setting price, promotions and plans to increase both sales volumes & contributions
• Monitoring and coaching to ensure Financing and Insurance and Trade In penetration targets are met.
• Ascertain, review and implement Sales Incentives/commissions for Sales Consultants
• Strategise & monitor sales & contributions’ progress to meet Financial Year (FY) targets
• Manage stock inventory & improve stock turnover
• Monitor market conditions and competitor activities and products, analysis and recommend strategies to counteract to improve sales
• Handle customer enquiries, feedback, compliments and complaints to improve customer’s experience
• Provide coaching and feedback to help improve selling skills and customer service
• Build and maintain customer relationships to ensure repeat business

Requirements:

• 5 years of related working experience, preferably with strong automotive sales records and possesses strong sales flair
• Strong Leadership and Sales management skills

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Manages a team

• Achievement of sales targets set by the company. i.e. New and re-contract, Fibre and Digital TV through voice and digital support channels

• Develop effective Sales pitches based on promotion, policies, and product updates.

• Resolve escalated complaints from customers, customer service, the sales support team, and other sales streams.

• Assist customer Sales queries through different platforms primarily on video chat, Chat, Outbound, and Inbound.

• Require to meet Client on-site at times with Telco Partner for sale negotiation

• Training will be Provided

Requirements:

• At least 6 months to 1 year of experience in sales.

• Confidence in sales through traditional voice and digital sales support channels

• Customer service-oriented, target driven, and challenge seeking

• Ability to build rapport with customers and understand their needs

• Effective interpersonal skills. Able to relate well to people at all levels

• Good communication and listening skills and ability to build rapport and trust with customers

• Lively, energetic, dynamic individual with a friendly disposition

• Able to perform in a fast-paced environment and work under pressure

Our client is a German MNC who is looking for a talent with roughly 5 years of experience in in After Sales of engineered product/rotating machinery and regional environment.

TLDR: The main job scopes involve reporting, management, oversee HSE activities for the department and the holistic after sales strategies and development plans.

You will be responsible for developing solutions and service offerings including spare parts, service, equipment retrofits, on-site overhauls and maintenance contracts.

Responsibilities

• Define After Sales strategy in line with the business objectives
• Provide input to the budget and manage budget goals and objectives
• Identify issues and trends and deliver solutions across the full range of After Sales activities
• Support and motivate distributors/agents whilst monitoring and exercising control over their activities
• Propose the most appropriate spare parts stocking policy for the company to serve the AS growth objective whilst minimizing inventory
• Develop, organise and support business systems (data base, ERP, CRM) allowing capitalization of market and technical data for potential analysis
• Interface with HQ in Germany and play a role as an integral part of the Global AS team
• Ensure proper documenting process of lessons learned from each AS significant project and organize a structured closing meeting with Client
• Update or upgrade forms and procedures according to lessons learned
• Develop, establish and maintain a set of Key Performance Indicators (KPIs) for After Sales activities
• Develop, establish and maintain a set of Key Performance Indicators for AS Health,
• Safety and Environmental performance measurement and improvement
• Develop and maintain a professional and technically strong team of field technician /Engineer
• Proactively and systematically visit key accounts and build up a relationship so that the company becomes end users' natural choice for their major After Sales projects
• Develop action plans jointly with distributors and agents to generate business growth
• Promote and negotiate maintenance contracts with key accounts
• Ensure proper root cause analysis of failures are conducted, conclusions reached and correctives actions undertaken
• Set up procedures to ensure that prevention plans are agreed upon with Customers before AS field technicians start their mission
• Monthly reports shall be issued to Company's Managing Director including KPIs
• Liaise with HQ for operational and functional issues
• Ensure that Company's After Sales resources whether internal or contracted are of the required discipline, experience and capability.
• Manage company AS team to ensure contracts are performed as agreed.
• Assess AS personnel's performance against their objectives on a yearly basis and provide them feed back to promote their personal improvement
• Make sure AS personnel hold appropriate regulatory qualification/certification for the performance of their duty
• Make sure AS personnel is equipped with appropriate personal safety equipment to fulfil their duty in safe conditions
• Propose and drive AS personnel training program in relation with Global AS team.
• Enforce the Company's Health Safety and Environment policy, objectives and directives. Follow and promote safe work practices.
• Record and report all safety or environmental incidents and near misses on a timely basis. Carry out a root cause analysis and enforce a resulting preventive action plan.

Requirement

• Degree holder or diploma holder with a least 7 years work experience
• Project management qualifications and/or experience - Fluency in English language (oral and written) and regional language is a additional point
• Professional Experience of minimum 5 years in After Sales of engineered product/rotating machinery and regional environment
• Strategically focused, however with high degree of hands on ability
• Self-motivated
• Good interpersonal and communication skills
• Proactive management expertise and team-working abilities
• Good analytical skills
• Ability to work under pressure
• Ability to manage multiple tasks simultaneously with deadline - Ability to create and maintain relationships with Customers
• High moral and ethical standards

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Peh Hui Xian (Mich)
EA Personnel Reg No: R24120511

The Sales Executive is responsible for the sales aspects of the Space & community. The selected individual will work with the Sales Director to promote the outlets’ & community development and growth through strategic planning. Also being able to expand the market and maintain company’s online/offline business communities.

Job Description

• Capable of meeting monthly sales performance goals
• Suggest strategic decisions regarding the operational & financial performance and process optimization
• Analyzing market competition and developing corresponding strategies.
• Maintain & grow healthy relationships with existing client
• Recommend/implement best practices related to customer experience to achieve high level of satisfaction & retention
• Carry out other duties and ad-hoc projects as assigned to meet business needs

Job Requirement:

• At least having more than 2 years of sales experience.
• Strong interpersonal skills.
• Can accept occasional weekend work.
• Must be able to work in fast pace environment

Job Type: Full-time

Pay: $2,400.00 - $3,000.00 per month

Benefits:

• Cell phone reimbursement
• Employee discount
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus

Experience:

• Sales: At least 2 years (Preferred)

The System Operations Specialist will be supporting the backend systems for the global customer support team that provides digital advertising solutions to client.

Work location: Central

Working hours: Mon-Fri, 9am-6pm

Responsibilities

• Manage various internal system backend configurations including customer support ticketing system & internal product feedback, testing tools, and category/form/routing
• Manage global routing workflow design and execution across multiple layers of customer support & Product specialist teams on internal ticketing platform
• Configure backend routing to ensure full schedule and skillset coverage across regions and products
• Design routing logic to manage multiple channels including tickets and chat to ensure reply SLA for and optimise for 24/7 support
• Establish ticket escalation channels with various XFN & RD teams, to continuously bring solutions closer to advertiser
• Analyze data and escalation feedback to identify opportunities for improving the routing workflows and strategize with regional operations teams to drive routing changes based on changing product landscape
• Manage and design a 24/7 staffing roster from a workforce management POV for internal and external teams
• Govern the process & documentation of system configuration and logic, working with cross-functional stakeholders to ensure they're aligned and up-to-date with business needs

Job Requirements

• BA/BS degree or above
• 4+ years of experience in a customer operations/support team or customer support platforms such as Zendesk/Salesforce Service Cloud/Zoho Desk
• Good communication skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives
• Process-oriented, able to formulate and optimize operational processes based on business context to improve efficiency and customer experience
• Good data analytical and business analysis skills; proficient with excel/spreadsheets
• A fast learner and self-starter with a good sense of judgment
• Familiarity with digital adverting platform e.g. Google, Meta, TikTok advertising solutions is a plus

• MNC / West
• Friendly working environment
• Attractive Salary Package (AWS + VB)

Responsibilities:

• Assist with payroll processing, including data entry and calculating wages and deductions.
• Maintain accurate employee records, including changes in employee designation, salary and pay items.
• Verify timekeeping records and resolve any discrepancies or issues related to hours worked.
• Address payroll related queries or requests
• Tax clearance for foreign employee leaving employment
• Preparation & submission of IR21, IR8A – Tax matters
• Submission of Levy Waiver / NSman claim and Government Paid Leave
• Maintain confidentiality of all employee information
• Perform other clerical tasks assigned by the Payroll team as and when needed
• Liaise with government authorities and agencies such MOM, ICA, CPF Board, etc. on employee related matters.
• Manage E-Leave
• Performs other adhoc duties as assigned

Requirements:

• Diploma or equivalent in Human Resources or related business fields
• Well verse in Microsoft office (Words, Excel and PowerPoint)
• Good verbal and written communication skill
• Analytical and have problem-solving skill
• Meticulous and detailed oriented
• Ability to multitask and have excellent time management
• Team player, proactive and take initiatives
• High reliability and integrity in handling confidential information
• Have an appropriate sense of urgency with an ability to work under pressure and in fast pace environment

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

Responsibilities :

• Achieve monthly individual sales target
• Welcome customers in a well-timed and professional manner
• Perform selling in fashion, leather and other accessories for the assigned or full range of products; Generate sales through cross-selling techniques
• Provide quality customer service; Notify customers ahead of time about special events, sales and merchandise in order to build long term relationships with the customers
• Perform store operation including floor sets, cleanliness, signage and sales promotion in professional standards
• Manage stock inventory level in an accurate & safe manner to ensure that all merchandise are properly stored & packed

Requirements :

• Higher secondary/Pre-U/A level/College or above
• At least 1 years’ experience in retail or fashion industry
• Passion in fashion, energetic and enthusiastic
• Customer-oriented and sales-driven with professional selling techniques
• Excellent communication and interpersonal skills
• Good command of English and Mandarin

- Assist in developing and executing sales and marketing strategies to achieve growth targets and revenue goals for SIA's products and services.

- Manage various communication channels, including but not limited to cold calling, emailing, EDMs blasting, and sales visits, to effectively reach target audiences and generate leads.

- Actively participate in relevant tradeshows and industry events, locally and internationally (if required) to expand the network and attract potential sponsors.

- Collaborate with the management team and external consultants, to contribute ideas and insights towards the formulation of marketing strategies that are aligned with the company’s objectives and market trends.

- Assist in the continuous enhancement of existing sponsorship products and services by coordinating with the SIA Consultant and Marcom Team to address market demands and enhance value propositions.

- Contribute to the development of new sponsorship products and services by gathering and analyzing market insights and data.

- Assist in expanding and optimizing the database of potential sponsors through targeted prospecting, relationship-building activities, and strategic partnerships to fostering long-term growth.

- Provide operational support during events such as gala dinners, conferences, and other promotional activities to ensure smooth execution and positive brand representation.

Qualifications:

- Diploma or Bachelor’s Degree in Business or Marketing, with a minimum of 3 years of experience in related roles.

- Proficiency in English, both spoken and written.

- Excellent communication, interpersonal, and customer service skills.

- Experience with Microsoft Office.

Remuneration:

- Compensation will be based on experience, qualifications, and skill set.

- The position includes a commission component.

Job Description:

• Reporting to Regional SDM supporting Asia IS&T Service Desk program
• Liaison between Central Support and Service Desk for ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Capability in visualizing reporting with Powerpoint, Excel, etc with good sense of reporting analysis to effectively provide an overview of respective domains
• Ability to perform Problem management/analysis with other Support Groups and capturing the details to prevent recurrence of the top topics in each month
• The Software Specialist will diagnose/investigate/resolve level 2 business application incidents and take ownership of business application incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review;
• Escalate incident to business application experts (L3), and collaborate with them on resolution
• Develop standard procedures for responding to Business Application incidents, with help from Business Application expertise (L3);
• Outline scripts for ASD agents to follow when communicating with users and stakeholders about business application incidents;
• Make sure, all the said processes are reviewed and updated regularly (automate wherever possible);
• Make sure all team members have access to the training guides;
• Use of incident management tool to track, monitor and support the incident response
• Maintain domain knowledge (IT4IT) documentations/knowledge database;
• Manage application access rights
• Train and provide knowledge transfer to ASD agents and proximity as and when required

Job Requirement:

• Able to communication in English, for speak/listen/read/write;
• Min. 3 years of work experience;
• Hands on experience in retail business applications, including front office APPs e.g XSTORE (POS Systems), BI NEMO and back office (SAP, CONCUR) and digital applications e.g. ICON, Wechat Social Binding etc.
• Self-driven and can work independently with minimum supervision
• Good knowledge of ITIL disciplines
• Good knowledge of IT-related domain topics, e.g. End-User Computing, Cloud, Cybersecurity
• Willingness to support and mentor junior staff;
• Able to manage and prioritize and tasks and time efficiently;
• Able to demonstrate initiative and a proactive approach to daily tasks.

• Support implementation of new systems and system changes.
• Manage IT assets and IT systems in terms of supporting, troubleshooting and administration.
• Ensure new PCs are set up in accordance with Company’s policies.
• Support in Cybersecurity matters e.g. PC hardening.
• Work with different stakeholders including internal and external parties e.g. equipment suppliers for IT systems’ hardware and software matters.
• Involve in Disaster Recovery Exercises for various systems.
• Perform other related duties as assigned by management.
• Implement changes to systems after office hours including Sundays (when required).

Requirements

• Minimum Diploma in Computer Science/Engineering, Information Technology or related fields.
• Minimum of 2 years of hands-on experience in IT system support role.
• Proficient in Microsoft Office 365 and computer knowledge.
• Knowledge in AWS cloud, network setup and programming language will be an advantage.
• Possess good attitude, time management, and coordination skills, as well as strong communication and interpersonal skills and ability to learn new/latest technologies
• Able to work well independently or in a team environment.

Tempserv Pte Ltd

License No: 06C3745

Ivy Ng Siew Hoon I EA Reg. No : R1102590

Job Description:

• Analyze the market to identify opportunities and challenges in the South East Asia region.
• Develop and implement market entry strategies and go-to-market roadmaps.
• Define project-based strategies in collaboration with field sales to secure strategic orders.
• Establish and maintain strong relationships with key customer accounts.
• Set sales budgets, pricing strategies, and ensure achievement of sales targets.
• Build and manage a sales team as per business requirements.
• Provide leadership and guidance to the sales team to achieve sales objectives.
• Prepare and present sales reports, forecasts, and market analysis to senior management.
• Collaborate with the engineering, product development, and marketing teams to align strategies.

Requirements:

• Strong understanding of High Voltage equipment and power transformer market dynamics.
• Willingness to travel extensively within the Southeast Asia region.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref16(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Charmaine Tin Zi Jin

EA Personnel Reg No: R23113892

Responsibilities:

• Support Product Owners in documentation of requirements, mapping of end-to-end flows and testing.
• Plays a critical role in supporting the projects on launching of new systems, system integration and data mapping by assisting in gap and data analysis.
• Work with the subject matter experts to gather, collate and document the requirements for systems development and workflows.
• Review and confirm system related requirements that require sign-off from business owner.
• Draw up workflows &/or processes (SOP).
• Liaise and work with different functions and IT delivery teams on the clarifications of the requirements.
• Ensure testing outcomes are of an acceptable quality and requirements set by Product Owner.
• Prepare FAQs, training guides and internal communications for product launch.

Qualifications:

• Degree in Business, Information Technology, or related field.
• At least 5-8 years of experience in digital customer portal with experience in the insurance industry and stakeholders’ management.
• Good knowledge in insurance and end-to-end process.
• Hands-on experience in Confluence, JIRA, and Visio.
• Good business acumen and communication skills.
• Excellent analytical and problem-solving skills.
• A positive, enthusiastic, committed and ‘can do’ attitude team player.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

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Responsibilities:

• Responsible to support Product Owners in documentation of requirements, mapping of end-to-end flows and testing.
• Review and confirm system related requirements that require sign-off from business owner.
• Draw up workflows and processes
• Liaise and work with different functions and IT delivery teams on the clarifications of the requirements.
• Ensure testing outcomes are of an acceptable quality and requirements set by Product Owner.
• Prepare FAQs, training guides and internal communications for product launch.

Requirements:

• Degree in Information Technology or any related field
• At least 5-8 years of relevant experience in life insurance industry or any similar industry
• Experience in managing projects on launching of new systems, system integration and data mapping by assisting in gap and data analysis and testing
• Good knowledge in insurance and end-to-end process
• Good business acumen and communication skill
• Analytical and problem solving skills
• A positive, enthusiastic, committed and ‘can do’ attitude team player

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

The System Operations Specialist will be supporting the backend systems for the global customer support team that provides digital advertising solutions to client.

Work location: Central

Working hours: Mon-Fri, 9am-6pm

Responsibilities

• Manage various internal system backend configurations including customer support ticketing system & internal product feedback, testing tools, and category/form/routing
• Manage global routing workflow design and execution across multiple layers of customer support & Product specialist teams on internal ticketing platform
• Configure backend routing to ensure full schedule and skillset coverage across regions and products
• Design routing logic to manage multiple channels including tickets and chat to ensure reply SLA for and optimise for 24/7 support
• Establish ticket escalation channels with various XFN & RD teams, to continuously bring solutions closer to advertiser
• Analyze data and escalation feedback to identify opportunities for improving the routing workflows and strategize with regional operations teams to drive routing changes based on changing product landscape
• Manage and design a 24/7 staffing roster from a workforce management POV for internal and external teams
• Govern the process & documentation of system configuration and logic, working with cross-functional stakeholders to ensure they're aligned and up-to-date with business needs

Job Requirements

• BA/BS degree or above
• 4+ years of experience in a customer operations/support team or customer support platforms such as Zendesk/Salesforce Service Cloud/Zoho Desk
• Good communication skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives
• Process-oriented, able to formulate and optimize operational processes based on business context to improve efficiency and customer experience
• Good data analytical and business analysis skills; proficient with excel/spreadsheets
• A fast learner and self-starter with a good sense of judgment
• Familiarity with digital adverting platform e.g. Google, Meta, TikTok advertising solutions is a plus

JOB SUMMARY

A critical member of the team, the Service Technician balances a passion for people, a broad technical expertise, and excellence in retail practices.

A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences. A Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace. The Service Technician provides exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

HOW YOU’LL MAKE A DIFFERENCE

• Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.

• Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders.

• Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert

• Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.

• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs

• Advises and assists customers with their product/service selection without bias.

• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.

• Assists with bike sales with technical consulting, and any other bike floor duties as needed.

• Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction

• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty

• Proficiency in point of sale systems and store operational websites

• Regular, dependable attendance and punctuality

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand

• Excellent communication with the ability to effectively interact with riders and team members

• Must be able to work as business dictates which includes weekends

• Ability to stand for extensive time periods; while occasionally walking, kneeling