Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities:

• Understand company policies, marketing strategies, and industry guidelines.
• Stay updated on product knowledge, market trends, and competitor activities.
• Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
• Plan and achieve coverage and frequency targets for HCP visits.
• Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
• Monitor and report on competitor activities and market trends.
• Maintain company materials and submit monthly expense claims on time.

Requirements:

• Degree in Pharmaceutical / Nephrology or related field.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

Location: Anglo-Chinese School (Primary), 50 Barker Road, Singapore 309918

Contract Duration:

• Initial Contract Period: 1 March 2025 – 28 February 2027
• Option to Extend: 1-year extension from 1 March 2027 – 29 February 2028, subject to school discretion.

Working Hours:

• Days: Monday to Friday (5-day workweek)
• Hours: 6:30 AM – 4:00 PM (including a 1-hour lunch break)
• Non-Working Days: Saturdays, Sundays, and gazetted public holidays

Key Responsibilities:

1. Facilities Maintenance:

• Ensure cleanliness of school premises, including meeting rooms, offices, staff rooms, and classrooms.
• Perform tasks such as floor sweeping, mopping, rubbish disposal, and cleaning tables and chairs.

1. Equipment Maintenance:

• Operate and maintain school equipment, including air purifiers, standing fans, and fire extinguishers.

1. Logistics Support:

• Provide and prepare logistics arrangements for school events and activities.
• Carry, move, and arrange furniture and equipment as needed.

1. Administrative Support:

• Perform simple administrative tasks, such as distributing items to classrooms and staff rooms.

1. Contractor Escorting:

• Escort external contractors performing maintenance tasks such as pest control, aircon servicing, building repairs, and electrical work.

1. Facilities Maintenance Assistance:

• Receive damage or fault reports from teachers.
• Coordinate with technical staff and monitor repair progress.
• Ensure safety measures are in place during maintenance work.

1. Operational Support:

• Assist in day-to-day school operations as directed by the School Operations Manager and school leadership team.
  

Required Qualifications, Skills, and Experience:

1. Educational Background:

• Primary school education or equivalent.

1. Relevant Experience:

• Experience in logistics, facilities maintenance, or a similar role is advantageous.

1. Personal Attributes:

• Reliable, dynamic, and motivated individual capable of working independently with minimal supervision.
• Strong sense of responsibility and attention to detail.

1. Physical Fitness & Background:

• Good level of fitness with no chronic medical conditions.
  Clear criminal record.
  

REQUIRED SKILLS: SQL/ORACLE AND UNIX

• Must have at least 3 years of experience in production support

• Good experience in Unix/Linux and SQL/Oracle

• Experience in banking and Cards domain.

• Should have good functional knowledge and good communication & coordination skills

• Good Knowledge system/application log analysis

• Ability to effectively use complex analytical, interpretive, and problem-solving techniques.

Verbal and written communication skills are vital.

Good-to-Have

Good knowledge of Monitoring tools – AppDynamics, Splunk and Evolven will be an advantage.

• Good knowledge ability in building complex queries

• Good exposure in Cloud services.

Provide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender

Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority’s systems without further assessment or review. -Provide a direct reply to Level 1 feedback

Level 2 Feedback refers to cases which will require inputs from other Authority’s divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.

Route

Level 2 feedback to the Authority’s relevant divisions/units or stakeholders by the next working day for follow up.

Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority’s management or Political Office Holder(s).

Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority. The Authority reserves the right to reclassify any feedback to other levels, if necessary

Where it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.

For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority’s feedback database, and route them to the relevant agency/organisation for further action,

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

Responsibilities

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Requirements

· At least 3-5 years’ relevant experience preferably in a Application Support.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Presently we have a Job Opening for a IT Application Support-Java

Key Responsibilities:

• Collaborate with business analysts and other stakeholders to gather and analyze requirements.

• Write clean, efficient, and well-documented code following best practices and coding standards.

• Perform unit testing and debugging to ensure the quality and functionality of the applications.

• Participate in code reviews and provide constructive feedback to team members.

• Troubleshoot and resolve issues related to Java applications.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience as a Java Programmer

• Proficiency in Java programming language and development tools.

• Strong knowledge of object-oriented programming (OOP) principles.

• Experience with Java frameworks such as Spring, Hibernate, or Struts.

• Familiarity with web technologies such as HTML, CSS, JavaScript, and RESTful APIs.

• Knowledge of database technologies such as SQL, Oracle, or MySQL.

Job Description

• Industry/ Organization Type: Cargo & Container Leasing
• Position Title: Client Support Representative
• Working Location: Bugis
• Working Hours: 5 days (Monday to Friday 8.30 AM – 5.30 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Coordinate and communicate with the Regional Sales Manager about existing clients and prospects in such a way as to ensure optimal support, both internally and externally.
• Provide information by telephone to clients about business opportunities and lease options.
• Assist with providing rate indications to customers as support in such a way as to ensure the timely and proper provision of proposals.
• Assist in the preparation of lease proposals for potential customers.
• Draft proposals and apply the predetermined price structure, providing an explanation upon request.
• Prepare and send lease contracts for tank containers to existing clients within the scope of agreed framework contracts, and process accepted proposals in the system.
• Maintain proper document filings - hardcopy contracts, lease amendments, related documents, etc.
• Compile the Exposure Reports, Bi-weekly Off-hire Forecast Summary, and monthly activity report.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in Engineering, Administration, Facility Management or equivalent
• Has a minimum of 1-2 years of relevant working experience
• Prior working experience in the tank container industry would be an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68109 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

HIRING: TEMPORARY ADMINISTRATIVE SUPPORT

Scope of Responsibilities (but not limited to):

• Installation / configuration of OS, Message Clients for desktop PC / notebook.
• Installation / configuration of accessories, peripherals and mobile devices.
• Troubleshoot and resolve desktop incidents.
• Manage disk and folder sharing, and permission settings on desktops.
• Handle printer problems at users’ desktops.
• Assist users in accessing applications.
• Perform workstation Operating System patching and Anti-virus patching for workstations which could not be patched via server push-down.
• Assist in providing technical information and knowledge.
• Procurement of IT desktop/laptop equipment and update of Assets.
• Manage Delivery/shifting /Install Printers to locations.
• Any adhoc duties assigned by Superior from time to time.

Desired Skills & Expertise:

• Minimum 1 year of relevant experience in a similar role
• Good knowledge of MS Office tools installation & troubleshooting and Printer support
• Basic knowledge of Active Directory
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advance technical abilities including solid troubleshooting skills applicable to Windows
• In-depth knowledge of Windows OS (Windows 7 & 10), Microsoft Office & Office 365 applications, PC/Laptop hardware, PC/Laptop peripherals, including printers and mobile devices
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Responsibilities:

• Deliver hands-on technical support to resolve IT-related issues efficiently.
• Proactively identify and implement improvements to optimize IT performance.
• Track, troubleshoot, and escalate incidents to ensure timely resolutions.
• Collaborate with client IT teams for smooth deployment and integration of systems.
• Stay informed of emerging technologies to enhance system reliability and efficiency.

Requirements:

• Higher Nitec, Diploma, or relevant certifications (e.g., CompTIA, ITIL Foundation).
• Knowledge of remote desktop tools and troubleshooting end-user systems.
• Familiarity with IT incident tracking and escalation processes.Strong customer experience mindset with excellent listening, understanding, and response skills.
• Minimum 1 year in IT support roles, preferably in a system integrator environment.
• Fresh graduates (Higher Nitec/Diploma) with a proactive attitude are encouraged to apply.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Working Hours

• Mondays to Fridays: 6.30am to 4pm, inclusive of 1hr lunch break (42.5 hours work week).
• Service not required on Saturdays, Sundays and gazetted public holidays.

Scope of Services

Key responsibilities include:-

1. Maintaining general cleanliness of school compound, meeting rooms, offices, staff rooms and classrooms which includes, floor sweeping, mopping, clearing of rubbish, wiping and arranging of tables and chairs.

2. Operating and maintaining general cleanliness and serviceability of school equipment i.e. air purifiers, standing fans, Fire Extinguishers etc.

3. Support by providing & preparing all logistical arrangements for school events and activities including carrying and arranging furniture & equipment.

4. Simple administrative and office work like distributing items to various classrooms.

5. Escorting contractors working in school compound i.e. Pest Control, Building works & repair, Aircon maintenance servicing & electrical work.

6. Assist in the maintenance of school Facilities i.e. Receive faults/damage report from teachers, coordinate with TC for repair, monitoring repair progress and ensure safety measures are in place during maintenance.

7. Assist in the day to day operations and functions of the school as directed by School Leaders; Administrations & Operations Managers

Qualification, Skill & Experience

The Personnel should preferably have the following qualifications, skills and experience:

- A dynamic, dedicated and motivated individual that can complete tasks without close supervision.

- Primary school qualifications

. - Advantage to have some experience in logistics and facilities maintenance.

- No chronic medical problems with an acceptable level of fitness and without criminal records.

• Job Description:
  We are seeking a candidate to join our Advanced Response Center (ARC) team. This role involves providing first-level technical support in a secure environment for complex products and services.

Key responsibilities include:

• Responding to Customer Inquiries: Handle incoming requests and incidents via calls, emails, webchat, IVR, and monitoring consoles.
• Basic Troubleshooting: Resolve issues related to workplace systems, servers, networks, Microsoft 365, Secure Access Service Edge, and POS systems.
• Monitoring and Escalation: Conduct security event monitoring, oversee server and network performance, reset passwords, and escalate cases to higher support levels as needed.
• Case Management: Document all cases in a Service Management System, keep parties updated, and ensure prompt follow-up until resolution within SLAs.
• Procedural Compliance: Follow Standard Operating Procedures to ensure efficient service.

• Career Growth
• Attractive Compensation and Benefits

About Our Client

My client is a leading provider of digital payment solutions, offering a wide range of secure and efficient payment methods for consumers and businesses alike. They specialize in delivering seamless transaction services across various platforms, ensuring convenience and security for all users.

Job Description

• Assist in the identification, assessment, monitoring, and reporting of key IT risks, ensuring alignment with established IT risk management frameworks and regulatory requirements.
• Support the risk and controls self-assessment (RCSA) exercises and help manage audits with minimal supervision, handling IT governance, compliance procedures, and technology-related queries.
• Manage email communications with banks, auditors, and internal departments, ensuring timely responses and follow-ups related to the Card Centre and IT operations.
• Provide support for IT operations and internal/IT audits, especially in areas like PCI-DSS, OSPAR, and card production
• Consistently follow up on IT and compliance matters, review yearly plans with senior management, and collaborate with the IT/Operations team to address compliance gaps and ensure prompt updates to documentation.

The Successful Applicant

• Proficient in Microsoft Operating Systems, IT networking, programming, and PowerPoint presentations.
• At least 3 years in IT operations, internal/IT audit, with relevant risk certifications (e.g., ITIL, CISSP) considered an advantage.
• Experience in supporting IT and operational audits.
• Comfortable working in a production environment

What's on Offer

• Competitive Salary: Attractive compensation package
• Growth Opportunities: Professional development and career advancement in a fast-paced environment

Contact

Eleen Chong (Lic No: R1982403 / EA no: 18S9099)

Quote job ref

JN-112024-6605097

Phone number

+6564169862

Michael Page International Pte Ltd | Registration No. 199804751N

On-Site Bakery Support: Visit client bakeries regularly to provide hands-on assistance in daily operations, ensuring that baking tasks are completed according to the bakery's quality standards. Assist in preparing baked goods like cakes, bread, pastries, and other items.

Training & Mentorship: Support the training and development of new bakers. Provide guidance on baking techniques, equipment use, recipe adherence, and kitchen safety. Monitor new staff’s progress and offer constructive feedback.

Client Relationship Management: Act as a key point of contact between our team and client bakeries. Offer personalized support to clients to help optimize their bakery operations and improve product quality.

Quality Control & Consistency: Ensure that baked goods meet established quality standards. Monitor consistency in production and address any issues or inconsistencies immediately. Help clients troubleshoot any operational challenges that arise in the kitchen.

Recipe & Procedure Adherence: Ensure that bakery recipes and procedures are followed correctly. Provide guidance on adjustments or improvements where necessary to meet clients' needs or preferences.

Inventory & Equipment Management: Assist with monitoring inventory levels, order supplies, and help with equipment maintenance when needed. Ensure clients have the tools and ingredients required for efficient operations.

Operational Support: Help streamline bakery operations, offering advice on workflow, timing, and production schedules to improve efficiency.

Customer Support: Assist clients in understanding and troubleshooting customer issues related to bakery products. Offer recommendations and solutions to improve client satisfaction.

Health & Safety Standards: Ensure that proper health and safety standards are adhered to on-site, including cleanliness, food safety, and safe handling of baking equipment.

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $2,900
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 years contract (Yearly Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Be a Part of Something BIG!

Join us in revolutionizing the future of technology through direct, face-to-face marketing. We're seeking enthusiastic individuals to help drive our innovative solutions forward by engaging customers in dynamic, real-world interactions. If you're passionate about delivering impactful experiences and connecting with clients personally, we invite you to join our team.

Apply now and begin shaping the future together!

Make an Impact by:

• Collaborate and work closely with different departments to understand key challenges while driving impactful initiatives
• Work independently with guidance and support from managers
• Mentor less experienced team members and help establish best sales practices with peers to drive success
• Conduct peer reviews of solution designs and foster strong engagement with team to ensure the best outcomes
• Lead and participate in knowledge sharing sessions, focusing on sales strategies and best practices

Rewards that Go Beyond:

• Ongoing development programs
• Regular acknowledgment of achievements with performance bonuses
• Overseas retreats, fun team bonding activities
• Cross-Department exposure within organisation
• Invitations to events, conferences, and internal leadership summits to grow your professional network
• Defined growth trajectories within the company, with regular performance reviews and advancements

Your Career Growth Starts Here. Apply Now!

• Technically sound with at least 5 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Solaris and/or Linux OS such as RHEL would be required.
• Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.
• Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Location: Chai Chee Road

Overview:

• We are looking for an IT Operations Support Analyst to maintain and support our IT operations. The role involves developing batch jobs, managing cron jobs, and ensuring the stability of IT systems. Ideal candidates will have experience with .NET, SQL databases, and scripting for operational processes.

Key Responsibilities:

• Monitor and maintain daily IT operations and system performance.
• Develop batch jobs using .NET and manage cron job scheduling.
• Troubleshoot and resolve operational issues related to systems and databases.
• Collaborate with teams to implement solutions and improve processes.
• Provide Level 1 and 2 support for system incidents and service requests.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• 3-5 years of experience in IT operations or support.
• Proficient in .NET programming and SQL databases.
• Experience with cron job scripting and scheduling.
• Strong problem-solving skills and ability to work independently.

Requirements

To provide onsite Desktop support

Troubleshooting Computer hardware , software and Determine the best solution based on the issues and details provided

Provide on-site support for hardware and softwarerelated incidents,

Perform periodic preventive and corrective maintenance, updates to software/hardware (e.g. anti-virus software)

Deploy and set up hardware, software, and network connectivity of end points.

Individuals who are PUNCTUAL, RESPONSIBLE and good COMMUNICATION/INTERPERSONAL skills

Person with eye for details and proactive problem solver (ability in fast processing)

Good documentation skills

Must be independent, proactive and self-motivated

Requirements:

Preferably at least 2 years and above IT desktop support experience in the similar position

Qualifications

Study at Nitec/Diploma in IT or Computer science related field are in advantage

Knowledge in VMware and Windows 10 Environment (preferred)

Good understanding of computer systems and other tech products.

Key Responsibilities:

• PAM Solution Design: Design and implement sustainable Privileged Access Management (PAM) solutions using CyberArk, translating access rights requirements into effective configurations.
• Configuration and Documentation: Configure, test, and document CyberArk solutions in collaboration with the PAM Product Manager, ensuring comprehensive training and knowledge transfer.
• User Collaboration: Engage with product managers, architects, and users to refine role and authorization (R&A) requirements, conducting workshops and user tests to validate PAM designs.
• Product Support: Provide Level 3 support, overseeing user acceptance testing and facilitating training sessions. Support users post-implementation and manage change requests.
• Documentation and Reporting: Maintain up-to-date documentation of the IAM product, including user guides and functional specifications, while proactively identifying improvements for user experience.

Key Requirements:

• Bachelor’s degree in Computer Engineering, Business, or Design; CyberArk/PAM certification is mandatory. ITIL certification is a plus.
• Minimum of 5 years experience within international organizations, with strong experience in implementing CyberArk/PAM solutions and conducting rollouts.
• Extensive knowledge of PAM and CyberArk, with a solid understanding of cybersecurity principles. Familiarity with Agile methodologies is a plus.
• Excellent written and verbal communication skills, with the ability to facilitate workshops and provide knowledge transfer.
• Must be able to accommodate European working hours for project collaboration and issue resolution.
• Knowledge of SoD concepts is a bonus.

Role: L1 Technical Support

Work Location: Woodlands/Yishun/Bendemere

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure