• Company: Manufacturing Industry (Scanning Device)
• Location: Central
• AWS + Variable Bonus + Allowances
• WFH 2 days per week

Job Description:

Our client, a leading manufacture in Scanning devices, has started looking a Technical Support Engineer for ASEAN and South Asia Region.

1. Post-sales support : Providing Technical support to partners or customers after purchasing their products.

• Assist technical team of partners and customers to tackle and resolve technical issues
• Able to dissemble and assemble scanner according to maintenance manual(Training will be provided)
• Train and enable service partners to provide post-sales support to end-user
• Manage and process of warranty claims, demo/standby unit loan, spare part cannibalization, with system and paperwork
• Installation and configuration of hardware and software products

2. Pre-sales Support: Support Activities as Technical Expertise

• Assist sales team, partners or customers to win and deliver deals
• Demonstration of hardware and software product
• Assist in integration of own products with third party solution
• Provide training and enable partners on pre-sales technical capabilities

3. Oversea travel will be required

• Average 1 trip per quarter. Mainly to ASEAN, South Asia Countries, or Japan

Job Requirements:

• Prefer candidates from similar industry and with similar experience
• At least 3 years of the same/similar experience is required
• Experience of Electronic industry is also welcome to apply
• Slight experience in programming will be great advantage
• Initiative, independent, and harmonious person

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Jeffrey Koh Kok Ann

EA Registration No: R1770345

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

My client is a Construction company located at Tiong Bahru.

Customer Support Engineer

Working Hours : Mon to Fri (office hour)

Key Responsibilities:

• Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.

• Liaise with Site Engineers to understand customer needs and provide necessary support.

• Assist in the preparation of sales proposals and offer technical solutions where appropriate.

• Liaise with the Operations and Purchasing teams to ensure timely sourcing of products to meet customer demands.

• Support purchasing roles by ensuring that materials and products are sourced in line with customer requirements and job timelines.

• Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly defined.

• Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and professional manner.

• Provide administrative support for sales meetings, product presentations, and other related events.

• Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience.

• Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further action.

• Perform ad-hoc administrative tasks as assigned by the Section Team Lead or Sales Manager.

Requirements:

• Exposure in Engineering or a related field preferred.

• Experience in sales support or customer service roles is an advantage.

• Excellent communication and interpersonal skills.

• Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM systems.

• Ability to handle multiple tasks, work under pressure, and meet deadlines.

Role Description

This is a full-time on-site role for a Customer Support Engineer located in Singapore. The Customer Support Engineer will be responsible for providing exceptional technical support for customers' inquiries and issues. They will work closely with customers to troubleshoot problems, provide solutions, and ensure the best possible customer experience.

Qualifications

• Prefer technical customer support role in the Semiconductor industry
• Good communication skills, both written and verbal
• Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment
• Customer service experience
• Ability to work independently and collaboratively as part of a team
• Open to fresh graduates and provide full training for Semiconductor troubleshooting

Job Details

• Salary up to SGD 2K
• Working Area: East, Singapore
• Working hours: Mon-Fri( 8:30am- 5:30pm)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Details:

• Monday to Friday, office hours
• Changi Business Park
• Up to $4400 + AWS + VB
• Minimum 2 years of secretarial experience

Job Description:

• Support the main Exec Assistant to ensure smooth operation of the International Business Office (IBO) administrative functions.
• Assist in booking travel arrangements, including flights, accommodation and transportation.
• Support the application process for Visas for the IBO team. Liaison with travel agencies, embassies and other group companies to confirm the latest Visa requirements for travel designations.
• Support EA to manage IBO team’s calendars.
• Manage official communications, including calls and emails. Act of point of contact between internal and external stakeholders.
• Assist in planning and organizing both internal and external meetings and events. Ensure timely communication and preparation with all relevant parties.
• Assist in reconciling and verifying the IBO team’s travel and entertainment claims in accordance with the Company’s business expense policy.
• Organise and maintain records, files and documents relating to IBO administration
• Assist in drafting and reviewing memos, letters and other correspondences
• Ensure confidentiality and accuracy in handling sensitive information
• Taking detailed meeting minutes
• Administrative duties and any other duties assigned by the Executive Assistant.

Interested applicants, please submit your resume to:

Email: [email protected]

Jaslynn Koh Li Wei R1546523

Recruit Express Services Pte Ltd 13C6614

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III within the Corporate Technology - Corporate Data and Analytics Services (CDAS), you will be tasked with ensuring the operational stability, availability, and performance of our production application flows. Your responsibilities will include troubleshooting, maintaining, identifying, escalating, and resolving any interruptions in production services for all internally and externally developed systems, thereby guaranteeing a seamless user experience. Additionally, your role will be crucial in promoting a culture of continuous improvement within the team.

Job responsibilities

• Provides technical and functional support to all end users within CDAS

• Investigates the issues raised by researching for similar incidents, learning the data model and checking the data and service logs

• Leverages data analytics and reporting skills (Qliksense, Tableau, Alteryx, ServiceNow, etc) to identify issue trends and solutions to top-talkers

• Organizes meetings with the users to understand the issues they are facing when using our technology services

• Provides feedback and reports to technology teams and product owners on application requirements, helping to prioritize fixes and liaise with end-users for acceptance after researching and diagnosing bugs

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assists in the monitoring of production environments for anomalies, addresses issues, and drives evolution of utilization of standard observability tools

• Identifies issues for escalation and communication, and provides solutions to the business and technology stakeholders

• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines

• Minimum 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud i.e. AWS, Unix

• Proficient in observability and monitoring tools and techniques

• Strong communication skills (both written and verbal)

• Customer focused and service oriented, with a proactive customer approach and dedication to providing best of class service at all times

• Experience with ticketing systems, such as ServiceNow and Jira Service Desk

• Experience with database queries and MongoDB

• Awareness and exposure to change management methodologies and best practices

• Awareness and exposure to systems development practices and methodologies

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting

• Working understanding of public cloud

• Knowledge of banking products and interest in the finance world

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=fd22f49c7272620e254dbcf8b1adf868

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

1. Job Description

• Uphold the vision and mission of PERTAPIS.
• Responsible for the overall administrative support for HOH and Deputy HOH at the Home.
• Maintain and keep up to date all relevant documentations pertaining to licensing requirements.
• Responsible to collate all staff roster for payroll, claims and daily status submissions to HQ upon HOH approval.
• Prepare and keep records of all MSRF documentations for the Home.
• Coordinate and schedule meetings, invitations, engagement sessions and visits for the Home Management with agencies, institutions, partners and Pertapis centres.
• Collate, maintain and update calendar of events for programmes, meetings, engagement sessions and visits.
• Organise, maintain and update all staff training records for licensing purposes and to liase with HQ.
• Coordinate with HQ HR for new hire interviews and any meetings with existing staff at the Home.
• Submit any relevant documentations to HQ on behalf of the Home Management (ie; staff minutes of meeting etc).
• Assist the Home Management to write in requests for fundings, appeals and invitations to agencies, stakeholders and partners.
• Maintain and update the administrative matters for Cab Charge usage and liaise with HQ.
• Manage the admin matters for the Home stationary orders periodically and liaise with HQ.
• Support all PERTAPIS programmes and activities as assigned by the management.
• Carry out any other tasks assigned by the Home Management and Higher management as and when required.

2. Job Requirements

• A Level/Diploma with relevant working experience
• Familiar with Microsoft Office (Word, PowerPoint, Excel)
• Ability to multi-task and meet datelines
• Proactive and good team player
• Excellent interpersonal, verbal and written communication skills

3. Work Schedule

5 days work week

Monday to Friday - 9am to 6pm

4. Work Location

Selected applicants will be allocated to either of the following welfare homes.

- Halfway House: 50 Lor 34 Geylang, Singapore 398239 (Catered to Male residents)

- Children's Home: 993B Kovan Rd, Singapore 545676

- Centre for Women & Girls: 42 Surin Ave, Singapore 535638 (Catered to Female residents)

- Senior Citizens Fellowship Home: Blk 222 Lorong 8 Toa Payoh 8, #01-693 /707/711, Singapore 310222

**Disclaimer: Only shortlisted candidates will be notified.

Job Responsibilities

• Handle incoming mails and sorting of mails for claims registration
• Print settlement letters and handle matching of claims settlement/medical report letters with cheques payment for mailing to meet the expected turnaround time.
• Handle filing of claim documents and settlement letters for scanning or warehousing
• Liaise with Servicing Representatives and/or Claimants for self-collection requests.
• Perform any other ad-hoc admin tasks assigned by Supervisor
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Skills/Requirements:

• Diploma holder with relevant admin duties or customer service experience
• Customer-centric and meticulous with the ability to work under pressure
• High level of integrity takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

1) Handle Day to day enquiries (phone/email/fax) and support Management & Production team.

2) Coordinate Between Production team and Office management team.

3) Update the company polices as needed.

4) Book flight tickets and make travel arrangement for workers and staffs.

5) Prepare master list for Drawings, Documents, incoming & outgoing correspondences.

6) Submission of documents, drawings, letter and creating transmittal.

7) Maintain proper organisation & production of filing system, storage of documents and information.

8) Keep electronic filing and archive system for easy issuance, storage, retrieval and management & production of documents to internal and external parties.

9) Schedule meeting with production team & management team.

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

Our Client, a Prestigious leading organisation is seeking to recruit for an IT Support Analyst / Senior IT Support Analyst for their IT Services department.

Location: Central Singapore (Near Raffles Place MRT)

Responsibilities:

• Provide first and second level of IT support for end users
• Manage service request and incident management processes to meet with the IT service quality SLAs
• Ensure standard ITIL based service delivery processes are implemented for IT services to be fit for use and fit for business
• Identify cost optimisation with service improvement opportunities
• Support and manage end user devices such as desktops, laptops, smart phones and printers
• Perform other duties and responsibilities as assigned

Requirements:

• Degree/Diploma in Information Technology or its equivalent field of studies
• Possess 5 to 7 years of relevant working experience
• Must be able to work well independently
• Good communication and written skills
• ITIL certification level 2 would be of an added advantage
• Good knowledge of Microsoft Window 10/11 and office suite
• Exposure to online collaboration tools such as MS Team, Cisco Jabber, WebEx, Zoom, Skype, etc would be a plus factor

Working Hours: Mon-Fri 8.30am-6pm

Working Location: Pandan Road - company transport is provided from Clementi MRT (one way)

As a key member of the IT Team, you will play a pivotal role in maintaining and optimizing infrastructure systems across multiple locations, locally and overseas.

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Singaporean only
• Min Diploma in Computer Science, IT or CCNA certified
• Min 1 year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller

To Apply:

Please attach your resume with the following information:

• Reason for leaving last/ current employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.