Introduction to GoNetZero™
GoNetZero™ empowers clients worldwide to achieve their net-zero goals. As a global decarbonisation solution provider, it offers comprehensive end-to-end solutions through its digital platform and verified environmental attributes (EAs), including Renewable Energy Certificates and carbon credits. It is the carbon management business of Sembcorp Industries, a Singapore Stock Exchange-listed company.
GoNetZero™’s suite of digital solutions includes Measure – which enables clients to begin their net-zero journey by assessing their organisations’ emissions; Manage – which allows clients to view, manage, and retire their EAs portfolio seamlessly on a single platform; and Perform – which helps clients maximise the output and lifespan of their renewable energy assets across multiple sites on a single dashboard. Additionally, GoNetZero™ provides custom solutions tailored to clients’ decarbonisation needs.
Since its launch in 2022, GoNetZero™ has supported over 80 clients globally through its established offices in Singapore, the UK, and Vietnam.
Key Responsibilities
- Strategic Customer Management: Develop and implement strategies to maximize customer satisfaction, retention, and growth.
- Leadership and Team Development: Lead and mentor a team of customer success professionals, fostering an environment of continuous improvement and excellence.
- Advanced Technical Support: Serve as the primary point of contact for high-level technical inquiries, working with technical and Group Digital teams to troubleshoot complex issues, and ensuring timely resolution.
- Customer Advocacy: Build strong relationships with key customers, acting as their advocate within the organization to ensure their needs and expectations are met. Work with Product team as customer advocate.
- Product Expertise and Feedback: Act as an expert on our products, providing insights to customers, and channeling customer feedback to the product team for enhancements.
- Performance Metrics: Define and monitor key performance indicators for customer success, including customer engagement, satisfaction, retention rates, and overall customer health scores.
- Cross-functional Collaboration: Collaborate closely with sales, product, technical and Group Digital teams to align on customer goals, product improvements, and business strategies.
- Training and Education: Develop comprehensive training materials and programs for customers, enhancing their understanding and use of our products.
- Account Growth: Identify opportunities for account expansion and collaborate with sales teams to ensure growth attainment.
Requirements
- Bachelor’s or Master’s degree in a technical field, such as Computer Science, IT, Engineering, or a related area
- 5+ years of experience in a technical sales or presales engineering role in SaaS or software industry
- Experienced in providing product demos and conduct technical presentations for prospective clients
- Strong technical acumen with the ability to translate complex technical concepts and challenges into actionable plans
- Exceptional communication, interpersonal, and relationship-building skills
- Strong analytical and problem-solving abilities, coupled with an organized and proactive nature
- Experience in solar industry will be an advantage
- Experience in customer success a plus
- Mandarin speaking is a plus due to potential new market entry
At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:
- Institution-first Mindset - Put the interest of the Group ahead of individual interests.
- Collaboration - Deliver through collaborating across markets, businesses and functions.
- Accountability - Hold team and self accountable to deliver on our commitments.
Working Location: 30 Hill Street Singapore 179360
This is a 100% in-office position. The successful candidate must be available to work from our corporate office during regular business hours.
