**Job Title: Sales Representative**

**Location:** Flexible / Remote with Travel Opportunities

**About Us:**

At MotorStop, we believe that success in sales doesn’t have to be all work and no play! Our team thrives on a fun, energetic environment where innovation and creativity are celebrated. We’re a fast-growing company in Sales, dedicated to delivering top-tier products/services to our customers while fostering a culture of support, personal growth, and collaboration. We offer 1-on-1 coaching, a dynamic team atmosphere, and exciting travel opportunities to help you grow both professionally and personally.

**Job Overview:**

As a Sales Representative, you will be the first point of contact for potential customers, guiding them through our product offerings and helping them discover the best solutions for their needs. You’ll work closely with our team, receiving personalized 1-on-1 coaching to help you achieve your sales goals and grow in your career. Plus, you'll get the chance to travel to exciting destinations for team events, training sessions, and customer-facing meetings.

**Key Responsibilities:**

- **Sales Presentations:** Present our products/services to new and existing clients.

- **Relationship Building:** Build and maintain strong relationships with clients, ensuring excellent service and customer satisfaction.

- **Collaboration:** Work closely with marketing and other sales team members to share insights, strategies, and success stories.

- **Travel Opportunities:** Attend sales events, trade shows, and team-building retreats, both locally and nationally, to represent the brand and enhance your professional development.

- **Continuous Learning:** Participate in regular 1-on-1 coaching sessions to improve your skills, overcome challenges, and refine your approach to sales.

**Key Requirements:**

- **Experience:** Prior experience in sales (B2B or B2C) is preferred, but not required. If you're motivated and eager to learn, we’ll help you build your skills!

- **Communication Skills:** Excellent verbal and written communication abilities with a talent for building rapport with customers.

- **Self-Motivated:** You are driven to achieve goals, take initiative, and thrive in a fast-paced environment.

- **Team Player:** You enjoy collaborating with others, sharing ideas, and celebrating success as a team.

- **Adaptability:** A positive attitude toward change and the ability to handle rejection with grace.

- **Availability for Travel:** Must be open to traveling for company events, training, and sales meetings (approximately 3-5 days of the time).

- **Sense of Fun:** We work hard, but we also know how to enjoy ourselves. A great sense of humor and enthusiasm for being part of a lively team is a must!

**What We Offer:**

- **1-on-1 Coaching:** Personalized, ongoing training to help you refine your sales techniques, build your confidence, and achieve your targets.

- **Career Growth:** Clear advancement opportunities based on your performance, including leadership positions.

- **Travel Opportunities:** Enjoy company-sponsored trips, team retreats, and sales events to locations both near and far.

- **Fun Work Culture:** Regular team-building events, happy hours, recognition celebrations, and a supportive, upbeat atmosphere.

- **Compensation:** Competitive base salary with attractive commission structure and performance bonuses.

**How to Apply:**

If you’re ready to join a team where success is celebrated with enthusiasm and opportunities are limitless, we’d love to hear from you! Apply today with your resume and a brief cover letter telling us why you’re a great fit for the role and what excites you about joining our team.

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Responsibilities

• Determines annual unit and gross-profit plans by implementing marketing strategies; and analyzing trends and results.
• Establishes sales objectives by forecasting and developing annual sales quotas and projecting expected sales volume and profit for existing and new products.
• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
• Maintains sales staff by recruiting, selecting, orienting, and training employees.
• Contributes to team effort by accomplishing related results as needed

Qualifications

• Degree/Professional certififcate in marketing or business administration
• Two to three years of experience as sales manager
• Three to five years of sales experience
• Proven track record of positive sales performance
• Strong communication skills
• Creating and implementing a sales plan
• Meeting sales goals by monitoring progress
• Analyzing sales data
• Management and leadership skills
• Mentoring and coaching sales reps

Job Responsibilities:

• Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.
• Develop and execute strategies by analyzing current market trends and needs.
• Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.
• Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.
• Ensure accuracy in sales reports for record-keeping and management reporting.
• Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.
• Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.
• Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:

• Prefer minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field will be an advantage).
• Diploma / Degree holder in related field (Sales or Information Technology).
• IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy will be an added advantage.
• Proven good sales track record in related fields.
• Excellent communicator with good presentation skills.
• Basic + Commission

PERFECTION J TCM is a beauty TCM located at the Heart of Jurong west market.

Our company have been in the beauty industry for over 15 years. Our clients are mainly from the neighbourhood with large customer base.

We offer a huge variety of hair services for our clients as well as other beauty services such as facial and TCM treatments.

We are expanding and our new shop requires new enthusiastic beautician who are not only outgoing but also a competent team player in order to work with other associates to promote wide variety of beauty packages and services to our customers.

We are looking for experienced beautician / Masseuse Therapist (Full-Time) to our growing family.

1) BEAUTICIAN

2) MASSEUSE THERAPIST

3) BEAUTY CONSULTANT

4) SALES CONSULTANT

Basic salary + Commission

Basic requirements:

- 6 days work week
- Other ad-hoc duties instructed by the manager
- Promote wide range of services and packages
- Excellent customer service and communication
- Hardworking and team cooperation
- Able to commute well with peers / a team player
- Able to speak basic Chinese and English to maintain good after-sales relationship with different racial clients. (Most clients speak English and Chinese only)
- Strong negotiation and selling skills, well groomed and presentable.
- Independent and self-motivated

- must have positive attitude and willingly to take new task and learn.

- Beauty / Facial knowledge

• Responsible in gallery sales
• Efficient handling of clients' enquiries
• Providing good customer service
• Proactively maintaining good relationships management with new and existing clients
• Assist sales team in maximising sales and marketing revenues
• Manage the sales process from generated leads/gallery sales to closure and completion of works
• Coordinating with operation team to ensure timely delivery of customers’ orders
• Work closely with other departments to ensure strategy alignment to achieve company objectives
• Keep updated to market trends and change in customers' demand
• Absolutely no cold calling is required

• Display high level of interest and enthusiasm towards the product offerings
• Independent, confident and self-motivated with good sales and servicing aptitude
• Self-disciplined to complete tasks assigned within deadlines
• Results-oriented with a customer service mindset along with excellent client relationship-building skills

Full Time Event Sales Associate! - Road Show Sales Associate - Basic + Commission up to 3.5k - No Minimum Experience required - No Minimum Education required - 6 days work week - Leads and Platforms provided

• Full Time Sales Associates needed for Home Appliances Road Shows.
• Sales experience will have an advantage
• Basics + Commision Payout
• 6 days work week
• Leads and Platforms provided for all associates
• Excellent communication skills
• One Event Location at a time

About the role

Are you ready to embark on an exciting journey into the world of fashionable eyewear? As a Visionary Eyewear Guru, you will be at the forefront of style and functionality, helping individuals find the perfect pair of glasses that not only enhance their vision but also make a bold fashion statement.

Salary Package: $2,300 - $2,600

Benefits:

Requirements

• Proven work experience as a Beauty & Wellness sales executive or similar role
• Good knowledge of beauty treatments and products (e.g. for Manicure)
• Basic bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers’ requests and complaints with grace
• Holding relevant Certificatoins in Beauty Industry
• Additional certification in Beauty Therapy or Cosmetology is a plus

Responsibilities

• Oversee daily salon operations
• Hire and train Beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations and treatment rooms
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers
• Able to work night shift and split shift
• Able to work OT on weekends and public holiday
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Responsibilities:

a) Attend to walk-in customers and provide a high standard of customer service

b) Ensure that individual and outlet targets are achieved

c) Ensure adherence of outlet staff to all company policies / procedures, such as punctuality etc

d) Works closely with fellow shop assistants and develop good cooperation and teamwork

e) Ensure proper grooming standards which are in line with company's image at all times

f) Upkeep shop and maintain display standards

g) Ensure storeroom is maintained clean and neat at all times in accordance with company's guidelines/ requirements

h) Ensure that merchandise & visual display is adhered to HQ direction

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Administrative Functions

• Liaising with clients
• Attending Meetings on site
• Co-ordinating between administrative and site operations
• Renewing work permits for foreign employees of company
• Liaising with vendors for procurement and maintenance of machinery / office equipment / insurance policies, etc.
• Facilitating the renewal and / or application of company certification
• Facilitating stock checks of company’s inventory
• Preparing payment claims and invoices to clients
• Assisting the management to enact contingency plans in event of emergencies (e.g., Covid - 19)
• Liaising with government official for compliance
• Any other matters that may be referred to you.

Primary Functions

• Team Management: Lead, train, and motivate the sales team to achieve targets.
• Sales Strategy: Develop and implement sales strategies to meet business goals.
• Customer Relationships: Build and maintain relationships with key clients and customers.
• Performance Monitoring: Track sales metrics, analyze performance, and adjust strategies as needed.
• Budget Management: Oversee sales budgets and ensure cost-effective operations.
• Market Analysis: Analyze market trends and competitor activities to identify opportunities.
• Reporting: Provide regular sales reports and forecasts to senior management.

This position is responsible for the prospecting and acquiring new accounts, managing accounts of existing clients, addressing customer's requests, complaints and needs as well as foster a long-term relationship with the customer by demonstrating high service standards. Premplas is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Individual to be involved in:

1. Serve as the main point of contact for all customer account-related matters.

2. Build and maintain positive and long-lasting client relationships. 3. Conduct after-sales activities and promote company products and services via cross-selling and upselling to existing clients.

4. Act as client advocates and work with internal departments to ensure that clients’ needs are understood and satisfied.

5. Maintain up-to-date knowledge of company products and services, its competitiveness relative to market products, as well as market and industry trends.

6. Actively source for new prospects and convert them to leads to generate new accounts for the company.

Requirements

1. Full knowledge of company products and services, competitive landscape as well as market and industry trends .

2. Good knowledge of client account management and the ability to build long-lasting relationships with clients.

3. Excellent listening, communication, and presenting skills. Ability to articulate well on products and services.

• Knowledge in CNC machining will be added advantage.
• Good Communication & interpersonal skills.
• Develop new business clients, maintaining existing customer relationships and execute sales strategies.
• Respond to enquiries, follow up, provide technical solution to clients on co's products & services.
• Review customers enquiries & quotation.
• Achieve corporate sale targets.

Key Duties and Responsibilities (but are not limited to)

· Preparation of sales quotation and follow-up with customer

· Liaising with customers and suppliers for order and delivery

· Assist sales representatives in forecasting/planning of goods order/delivery

· Handle sales order processing and other sales-related support and administrative duties

· Develop a new account to expand the client base

· Prepare sales reports regularly

· Handle all sales-related activities and documentation (Sample board ,Stock order, Packing List, Delivery Order &

Invoices)

· Helping the sales team to improve their productivity by contacting customers to arrange appointments and

ensuring all sales representatives have high-quality, up-to-date support

· Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer

queries, informing them of delays, arranging delivery dates, and scheduling marketing events

· Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and

product numbers

· Inputting orders, ensuring they are processed according to customer requirements in SQL and ensuring all

orders are accurate and delivered on time

· Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently

· Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial

information to the finance department.

· Making the company's products and services as attractive to potential customers as possible.

Job Purpose

· Assist with daily duties to make sure provide good relationship and services to client.

Duties and Responsibilities

· Responsible for the sales and account management of new business opportunity, leveraging on company’s logistics offerings and services.

· Identify business prospects and opportunities, evaluating and analysing the sales options, and proposing effective solutions for the clients.

· Maintain relationships with clients by providing support, information and guidance.

· Preparation and submission of the Project Tenders/RFQs.

· Monthly sales reporting.

· Any other ad-hoc assignment assigned by superior from time to time.

Qualifications and Requirements

· Min Diploma or degree holders in any logistics / engineering discipline

· PC knowledge in Word/Excel/PowerPoint / Outlook

· Self-drive, highly motivated, proactive, confident and independent.

· Excellent communication, interpersonal and customer-handling skills.

Working Hours

· 8.30 am to 5.30 pm (Monday to Friday); 8.30 am to 12.30 pm (alternate Saturday)

Responsibilities:

· Serve as the main point of contact between the Singapore office and Japanese Headquarters, ensuring effective communication and alignment with corporate objectives.

· Drive sales of electronic products and solutions by identifying and targeting potential customers in the Singapore and regional markets.

· Build and maintain strong relationships with existing clients, distributors, and partners to maximize customer retention and loyalty.

· Analyze market trends and competitors, providing strategic insights and recommendations to HQ.

· Prepare and deliver tailored sales presentations, proposals, and product demonstrations to clients.

· Collaborate with the technical team to understand and effectively communicate product specifications and capabilities.

· Facilitate smooth coordination of product shipments, inventory management, and logistics with HQ and local partners.

· Translate and interpret business documents, technical materials, and communications between Japanese and English.

· Prepare detailed sales reports, forecasts, and performance reviews for HQ, highlighting key achievements and areas for improvement.

· Support marketing campaigns, exhibitions, and promotional events to enhance brand visibility and reach.

Requirements:

· Bachelor’s degree in Business, Electronics, Engineering, or a related field.

· Proficiency in Japanese (spoken and written) with JLPT1 to liaise effectively with Japanese-speaking stakeholders.

· Min 2 years of experience in sales or business development, preferably within the electronics or technology sector.

· Strong understanding of the electronics industry, including market trends, customer needs, and supply chain dynamics.

· Based in Singapore with excellent interpersonal, negotiation, and presentation skills to work across diverse cultures.

Clarence Khoh

R1552376

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• · Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

We are looking for a highly motivated Sales Associate (Indoor) to join our team. This is an exciting opportunity to work in a professional, office-based environment, where you will be responsible for building relationships with clients, identifying their needs, and providing tailored solutions. If you have a passion for customer service, excellent communication skills, and enjoy contributing to a collaborative team, this role is for you!

Key Responsibilities:

• Engage with clients over phone, email, or online platforms, offering product recommendations.
• Manage incoming inquiries and provide timely, accurate information to our customers.
• Track sales and follow up with customers to ensure a seamless experience.
• Maintain up-to-date product knowledge and industry trends to assist clients effectively.
• Assist with administrative tasks, such as preparing invoices to be sent out regularly, administrative work like filing sales orders with respective documents.
• Print work orders, prepare delivery notes, and issue certificates as required to ensure smooth order fulfilment.
• Communicating with the warehouse when it comes to preparing goods for customers.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using ERP software, Microsoft Office.
• Attention to detail for keying in orders, generating work orders, and preparing delivery notes.
• Detail-oriented with a strong focus on delivering exceptional service.
• A positive, can-do attitude and a passion for achieving results.
• Fluency in Mandarin is required to communicate effectively with Mandarin-speaking clients.

Work location:

33 Tuas Ave 2 Singapore 639463

Company provides transport pick up at Lakeside and Boon Lay MRT station

Working hours:

Monday to Friday 8:00am-5:15pm

Saturday 9:30am-12:30pm (1 day per month only)

Responsibility

We are seeking an experienced Sales Supervisor to oversee and manage sales activities in the wholesale trade of diverse products. The ideal candidate will possess exceptional leadership skills and a deep understanding of wholesale trade dynamics to effectively guide the sales team in meeting targets and ensuring customer satisfaction.

Job Description

- Lead and motivate the sales team to achieve or exceed sales targets.

- Build and maintain strong relationships with key customers to ensure satisfaction and repeat business.

- Develop and implement sales strategies to increase market share and revenue.

- Monitor team performance through regular evaluations and provide training or support to improve outcomes.

- Coordinate with the inventory and logistics team to ensure product availability and timely deliveries.

- Conduct market research and competitor analysis to identify new sales opportunities.

- Prepare and present sales reports and forecasts to senior management.

- Address and resolve customer complaints, product quality issues, or delivery delays promptly.

- Able to carry heavy goods, about 20Kg-30Kg.

- Able to work overtime, public holiday or weekend if required
Location HENDERSON ROAD

Requirement

*At least 2 Year(s) of working experience and have experience in the related field is required for this position.

*Candidate must possess at least higher Education/ Diploma in any field.

*Bilingual speaker, need to liaise with Chinese & English client & workers.

*Strong leadership skills and management competencies.

*Strategic & critical thinking as well as decision-making and negotiation skills.

*Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independent and pressure environment.

*Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.

ABOUT TREND MICRO

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

POSITION OVERVIEW

The Sales Engineer in Singapore will focus on generating revenue in vertical markets in the assigned territory and building territory plans for businesses across the SEA (southeast Asia) and India.

PRIMARY RESPONSIBILITIES

• Customer engagement - Overcoming objections, navigating SOC/cybersecurity requirements, and managing technical and business discussions with SOC leads and cybersecurity leaders
• Evaluate and respond to V1 SOCaaS RFPs/TORs with strategic insights
• Collaborate with internal sales, partners, and customer teams to validate needs, support opportunities and craft accurate BOMs based on customer requirements
• Develop and align V1 SOCaaS SOW deliverables with the proposed BOM
• Lead V1 SOCaaS PoC engagements effectively
• Proficient in presenting V1 SOCaaS to diverse audiences, including customers and large groups

EXPERIENCE

• V1 platform knowledge or certification with clear understanding of XDR - (WB,OAT,Threat Detection Models)
• Good understanding of SOC | MXDR process - (Use cases, Playbook, Tools etc)
• Knowledge of SIEM | SOAR platform
• Good communication, documentation and presentation skills
• Understanding of Threats/IR | Red/Purple/Blue Teaming will be added advantage
• 6Knowledge of scripting - Python, Powershell etc will be added advantage

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

Job Description

1. Reception of visiting clients and addressing their health-related inquiries;
2. Organising various health-themed events and hosting the clients during on-site activities;
3. Guiding potential clients in experiencing health adjustment equipment (promoting the purchase of experience products or services);
4. Encouraging clients to join the membership program and inviting them to join the corporate social media group;
5. Explaining health services and related product knowledge to clients;
6. Overseeing the daily management of the health centre (including equipment, materials, and supplies);

Job Requirement

1. Please note that candidates are required to have relevant experience and a proven track record to demonstrate capability;
2. Strong interpersonal, communication skills, and the ability to consider clients' feelings while achieving effective conversions;
3. Strong growth potential, willingness to accept new challenges and problem-solving skills;
4. Diligent, proactive, and driven to succeed;

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders' status
• Perform customers' orders processing and ensure on time delivery
• Work closely with operation teams and coordinate shipping activities
• Monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• With 1 - 2 years of customer service & shipping or sales administrator experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Sales Manager

We are looking to employe a highly driven sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing sales manager should be able to achieve excellent customer service at all times.

Responsibilities

Achieve growth and hit sales targets by successfully managing the sales team
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Implementing new sales plans
Present sales, revenue and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
Identifying opportunities and strategies to increase sales.

Requirements and skills

Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
Committed to continuous education through workshops, seminars and conferences
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Proven ability to drive the sales process from plan to close
Strong business sense and industry expertise
Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
The ability to understand and follow company policies and procedures.
The ability to work under pressure.
Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job Scope:

• Assist users with technical issues related to software applications
• Analyze and troubleshoot software and application-related problems
• Create and maintain support process documentation and knowledge base articles
• Help with the installation, configuration, and updates of applications
• Work with development teams to report bugs and relay user feedback
• Provide training sessions to improve user understanding of software applications
• Track application performance metrics and user satisfaction
• Escalate complex issues to higher-level technical teams as needed
• Regularly communicate with clients to address their needs and provide updates
• Participate in testing new software versions or features prior to release

Requirements:

• Degree in Electronics, Electrical Engineering, Industrial Engineering, or Mechatronics
• Entry-level candidates are welcome; no prior experience required
• Passion for automation with a creative and adaptive mindset
• Strong communication skills to convey technical concepts effectively
• Product training will be provided
• Knowledge of PLC, Control/Automation, and IoT is advantageous

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Experience: 3-5 Years

Role: Production Support Analyst

Key Skills:

UNIX / open, AS/400 and mainframe

Key Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements:

Education:

· At least 3-5 years’ relevant experience preferably in a Application Support.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Job Description

HCL is looking for a strong candidate who can join us as a core member in Trading Floor IT support team with one of our Banking and Finance clients. Prior experience in Trading Floor support would be preferable but not a requirement.

Role:

The IT Support engineer will be working within a team structure to provide world class IT services to HCLs client. The IT Support engineer and the Local IT team will provide a full range of IT related services onsite as well as dispatch, including the support of IT hardware and software related to PCs, laptops, Thin Clients and corporate mobile devices.

Responsibilities:

• Provide onsite hands-on technical support and insightful advice to customers.
• Focus on providing customers with best-in-class support experiences.
• Listen and in take all customer queries, requirements and needs with patience and empathy.
• Educate & share with customers on new technology and processes to enhance technology adaption.
• Provide guidance and training to customers on current technology and IT policies.
• Promote self-help through the use of Knowledge Base and technology specific portals.
• Provide continuous improvement on end user services offered to customers.
• Manage customer expectations accordingly to enhance IT Support experience.

Duties:

• You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
• Provide customers with training and advice on client technologies and updates during service visit.
• Perform IMAC activities.
• Utilize Service Now to record and track all incident related to service calls.
• Work with Local IT team to provide coverage for a full business day.
• Provide written documentations, updates and root cause analyst on IT issues to management as needed.
• Create knowledge articles for new issues discovered where there’re no existing KBs.
• Provide feedback on potential issues or concerns to mitigate risks in the future.

Requirements:

• Diploma / Bachelor Degree in Information Technology or any related field.
• 2 - 5 years of experience.
• Communicative, friendly and reliable.
• Good level of spoken and written English.
• Microsoft Office Products.
• Microsoft Operating System (currently Windows 7, 10).
• Hardware and provisioning (PC/Notebooks/Printers/Smartphones).
• Mac System.
• Security knows how.
• Usage of Ticketing Tools.

Enhanced Technical skills:

• Structure and functionality of IT networks and the components (basic).
• Microsoft Active Directory.
• Mobile Office (VPN-Solution, iOS devices).
• Virtual Desktop troubleshooting(basic).
• ITIL or process know how.
• IT Security (basic).
• Installation/troubleshooting Knowledge of trading platforms (Bloomberg, Reuters) (basic).

Work Hours: 8am to 7pm | Mon - Fri

(Staggered work hours i.e. either 8-5, 9-6 or 10-7 depending on which login time is assigned to you)

Weekend/OOH Work Requirement:

ADHOC weekend and out of office hours’ activities. Participation for such activities is a requirement for this position. These activities vary from Power Down, network verifications, desk moves, etc. but are not frequent and will be made aware in advance.