Inside Sales Specialist (Field Services)
12 month contract
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you�..
Inside Sales Specialist (Field Services)
12 month contract
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Main Responsibilities
Identifying opportunities for renewal of the existing service plans (and maintenance) for standard and custom systems
Be proactive in proposing service plans for newly installed standard and custom systems
Position spare parts as part of the service offering
Follow-up and keep track of quotes sent (close opportunities)
Advise customers & Sales representative on the client’s Service Plans & Spare Parts offering
Guide and support Sales through the different steps of the quotation process, if requested
Identify new opportunities for a Service Plan (based on past installations)
Contact Sales Rep, discuss with them about an opportunity to sell a Service Plan.
Create draft quote with all attachments and share it with the Sales rep.
Check with Management (specific region), Field Sales Effectiveness (FSE) and coordination team if we have their agreement to assume such coverage.
Send the quote to the customer. If the customer already has a Service Plan for other systems, we can add the new system to the quote for the renewal of the existing Service Plan.
Follow up on the sent quote (close opportunity).
Connect with FSE and identify systems that require multiple spare parts or critical spares in customer’s process, promote the client’s Spare Parts Advisory Service.
Connect with relevant teams to ensure spare parts for custom systems are identified and queries from customer are addressed (feedback shared)
Provide all relevant information (items numbers for service and spare parts, and documentation) when contacted by Sales reps.
Create and Track Unite Tickets, and Cases with Kits Spares for spare parts not set up in the CRM (Salesforce)
Requirement:
Diploma or Bachelor’s Degree in any fields
At least 1 year of proven inside sales experience in BioFarma industry
Experience working with Salesforce.com (CRM) and MS Office package (Excel)
Excellent verbal and written communications skills
Job Description
· Technical drawings and project As-built documentation for products & solutions for PAGA, CCTV, PABX, Fire Alarm systems, PLC/DC..
Job Description
· Technical drawings and project As-built documentation for products & solutions for PAGA, CCTV, PABX, Fire Alarm systems, PLC/DCS systems, Fire & Gas detection & protection systems, Helideck Lightings systems, Weather Monitoring systems, etc
· Project administration, scheduling & co-ordination with various teams including design, manufacturing, construction & maintenance teams to ensure project goals are met.
· Monitor project progress and ensure project adheres to quality standards and
regulations.
· Perform engineering tasks such as developing designs, creating models, and
conducting tests to ensure that designs meet specifications.
· Identify and resolve technical issues and problems that arise during the project, including clarification with customers and suppliers.
· Technical Sales proposals and clarifications with customers
· Site survey and support onboard vessel
Job Requirement
· Minimum Degree in Electrical, Mechanical or Technical Engineering.
· Knowledge of products and solutions for PAGA, CCTV, PABX, Fire Alarm systems, PLC/DCS systems, Fire & Gas detection and protection systems, Helideck Lightings systems, preferred.
· Proficient in AutoCad drawings.
· Relevant work experience in Shipyard, Oil & Gas, Marine, Petrochemical background.
As a Sales Specialist/Engineer, you will play a critical role in driving the sales and adoption of our AI-driven smart lighting solutions for the reta..
As a Sales Specialist/Engineer, you will play a critical role in driving the sales and adoption of our AI-driven smart lighting solutions for the retail industry.
Responsibilities:
· Identify and develop new business opportunities in the retail sector and generate new sales
· Follow up on sales funnel and ensure successful completion of projects with prompt customer service and satisfaction
· Plan and develop sales plans to achieve sales objectives & monthly sales target
· Manage entire sales cycle from pre-sales discussion with customers, prepare quotations, negotiate orders, contract review to post-sales support
· Develop and conduct product demonstrations, presentations and provide product knowledge to new and existing clientele
· Provide technical & sales support to key clientele like Architects, Lighting Consultants, Interior Designers and B2B customers etc
· Maintain and develop trusting long-term relationships with new and existing customers through understanding their business activity and needs
· Promote and represent the company professionally at trade exhibitions, events and product demonstrations
· Prepare reports and forecasts as and when requested by the management in a timely and accurate manner
Requirements:
· Minimum Diploma in any Electrical/ Electronic/ Mechanical Engineering
· Minimum 3 years of relevant working experience servicing the retail industry preferred
· Strong passion in sales and highly driven to achieve targets
· Enjoy working with a dynamic team and able to work confidently in a fast-paced environment
· Meticulous and ability to multi-task with good organisation skills
· Possess strong interpersonal, communication, presentation and negotiation skills
· Good problem-solving skills and ability to work as a team
· Good track record in project sales and large tender preparation
** 5-day work week
** Shuttle Bus Service provided at Ang Mo Kio / Yio Chu Kang MRT
Director, Specialist Sales - Business Applications
Full-time
Full-time
Director/C-Level
Singapore, Singapore
Sales / Marketing
1 week ago
Overview
Proactively brings impactful industry insights into customer engagements and coaches and influences others internally on how to do this. Coac..
Overview
Proactively brings impactful industry insights into customer engagements and coaches and influences others internally on how to do this. Coaches team through the sales process. Proactively coaches their team to remove consumption blockers in pre-sales. Guides their team to assess customer needs and connect the need to Microsoft technology. Coaches their team to expand the relationship with customers/partners. Leads their team to develop solution strategies for driving and closing strategic opportunities. Leads the team to identify new partners and evaluate partner capabilities. Guides their team to apply the orchestration model. Supports their team on participating in Microsoft events. Acts as the spokesman for Microsoft at external events. Coaches team about Microsoft technology differentiators/competitive advantage. Leads their team to optimize the portfolio and facilitate customer innovation. Guides their team on ensuring customer/partner satisfaction. Drives and oversees integrated strategic planning. Guides their team regarding client performance, in whitespace analysis. Oversees the end-to-end business. Completes required training and obtains relevant product and role certifications. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.
Responsibilities
Sales Excellence
Drives and oversees integrated strategic planning to exceed cloud growth, drive consumption, and Support revenue and gain market share for the Solution Areas. Drives the integration of that all local, regional and corporate resources (e.g., Digital, Global Black Belts, FastTrack) into the strategic plan. Discusses progress against plan in rhythm of business (ROB) meetings (e.g., Quarterly Business Connect [QBC], Virtual Solutions Unit [VSU]) and aligns the plans of their team across departments. Engages with executives to bring a more strategic perspective into the business plan.
Oversees the end-to-end business across geographical regions. Ensures their team meet targets (e.g., sales, usage, customer acquisition) and operational standards and maintains the health of metrics within the assigned subsidiary/area. Interacts with Corporate leadership and executive-level stakeholders to get support for their team and the geographical regions.
Proactively promotes development of deep and influential relationships with client contacts. Guides their team on ensuring customer/partner satisfaction and facilitates the resolution of technical issues for strategic accounts. Establishes standards for customer/partner experiences. Ensures customers are made aware of new technology innovations.
Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry. Mentors/coaches the team on growing knowledge on sales or products and ensures the team complete training and obtain certifications as required. Seek additional learning opportunities and prioritize to enhance effectiveness.
Guides their team regarding client performance, in whitespace analysis, and identifying potential new business in their assigned territories. Develops and aligns the analysis approach across the organization. Acts as a thought leader and clears opinions and perspectives from business analysis.
Leads their team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation to drive growth by leveraging technology, industry and partner expertise. Builds new market by leveraging deep technology expertise and resources.
Sales Execution
Leads their team to support the account teams and drive conversations with strategic/high-potential customers. Facilitates stakeholders (e.g., Customer Success team unit, account-aligned team unit, Consulting, One Commercial Partner [OCP] organization) to build pipeline across territories. Sets best practices on social presence and guides others, and drives consistency across domains/regions. Coaches team through the sales process (e.g., negotiation, commercial terms, compelling presentation). Applies Microsoft's sales process (MSP) and Microsoft Consumption Process (MCP) to determine the quality of the opportunity/engagement and whether to proceed, and educate the team on how to best address the customer needs. Develops, guides and empowers sales team to think across organizational boundaries and drive cloud businesses growth at or above targets, and accelerate customer value realization through cloud services consumption across solution areas (e.g., modern workplace, apps and infrastructure, data and artificial intelligence [AI] and business applications, security, support), bringing together a unified, unique value proposition for the customers. Influences the technical and product leadership agenda across the Microsoft field and supports the corporate organization. Proactively reports progress to leadership and removes execution obstacles.
Guides their team on communicating with customers, leveraging their business language, to understand their business needs or facilitates customer interactions to assess customer needs and connect the need to Microsoft technology. Drives cloud businesses growth at or above targets, and accelerates customer value realization through cloud services consumption across solution areas, including Support. Provides direction/guidance on the development of solutions across regions. Helps the team create vision for the customers and develop strategic plans to drive sales and demonstrate business value. Autonomously provides executive sponsorship on large projects and leadership support.
Leads their team to develop solution strategies for driving and closing strategic, highly complex and valuable opportunities. Drives the implementation of strategies and the collaboration with the account team to ensure alignment. Leads their team on ways to implement and share close plans (e.g., how to map timeline, engage the customer, get customer buy in and commitment) to de-risk and drive predictable deal closure. Coaches the organization and optimizes performance, responding to customers with agility and speed. Seeks alignment with all stakeholders and partners and removes blockers.
Coaches their team on identifying and engaging decision makers and stakeholders to expand the relationship with customers/partners. Engages C-Suite decision makers to support teams on opportunity discovery and acceleration while maintaining an external network. Proactively leads external innovation circles/sounding boards. Represents their team internally at Microsoft as they engage internal stakeholders. (e.g., Account Team Unit [ATU], Customer Success Unit [CSU], One Commercial Partner [OCP], Worldwide Commercial Business [WCB] Solution Area Leads, Global Black Belts).
Proactively coaches their team to remove consumption blockers in pre-sales by collaborating and innovating with partners and other internal regional and global teams (e.g., Digital Win Room [DWR], FastTrack, Global Black Belts) and coaches their team how to engage customers to drive cloud services growth, support and consumption in accounts and new markets. Leads with technical insights on how to grow customer business.
Proactively brings impactful industry insights with partners into customer engagements and coaches and influences others internally on how to do this. Influences Microsoft's strategic direction across various markets. Acts as a thought leader in digital transformation across solution areas to advise customers. Leads a virtual cross-organizational team to drive strategic projects and high impact solution sales deployments that enable digital transformation and deliver business value. May lead partner integration into account/territory planning and customer engagements. Oversees new Digital Transformation projects (e.g., cloud platforms and services) through business outcome selling and expanding customer business decision maker (BDM) connections. Sets a win strategy to accelerate and maintain a sustainable growth. Sets clear criteria and accountability to managers and team.
Scaling and Collaboration
Guides their team to build a network of partners to cross-sell and up-sell and drive usage. Leads the team to identify new partners and evaluate partner capabilities. Facilitates the development of partner strategies and ensures execution. Provides input and feedback to One Commercial Partner (OCP) on developing partner strategies and building partner capabilities to build and influence the market. Coaches the team to drive end-to-end business solutions across solution areas, resulting in increased partner satisfaction and partner deal sharing year-over-year. Leads by example to be executive sponsor for Global Independent Software Vendor (ISV) and Global System Integrators (GSIs) and drives sponsorship relationships for all of the Specialist Team Unit (STU) leadership team. Actively participates in the local Partner Governance Council and makes recommendation for Partner Recruitment and Partner Resource Allocation.
Guides their team to apply the orchestration model with Account Team Unit (ATU), Customer Success Unit (CSU), One Commercial Partner (OCP), Consulting and Global Resources (e.g., Global Black Belts, FastTrack, Digital Win Room [DWR]). Establishes approach and practices to promote communication and collaboration across functions. Contributes to the development of the orchestration model and drives consistency across territories.
Technical Expertise
Supports their team in participating in Microsoft events. Contributes to setting up the events and promoting best practice sharing across subsidiaries and the adoption from other subsidiaries. Actively participants in the Specialist Sales Leader community. Leads by example to show the learning culture across the organization.
Acts as the spokesman for Microsoft at external events. Provides expertise to customers/partners and shares knowledge on social media relevant for their market (e.g., LinkedIn). Establishes a sounding board of customers and partners related to technology innovation.
Coaches their team on business and market knowledge. Reviews wins/losses with the team to determine how to identify systematic and non-systematic issues to resolve. Develops strategies to position Microsoft products, solutions, and/or services (e.g., cloud services and platforms) against competitors. Initiates discussions to share industry trends and insights across the whole organization. Leverages deep technology knowledge and coaches team about Microsoft technology differentiators/competitive advantage.
Qualifications
Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 8+ years technology-related sales or account management experience OR
9+ years technology-related sales or account management experience.
5+ years of scaled leadership experience, such as managing a sales team of 10+ sales professionals, sales pipeline management experience, and P&L accountability.
Additional or preferred qualifications
Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 8+ years technology-related sales or account management experience OR
Bachelor's Degree in Information Technology, or related field AND 10+ years technology-related sales or account management experience OR
12+ years technology-related sales or account management experience, preferably selling business applications and solutions such as CRMs and ERPs.
2+ years manager of managers experience.
Ability to drive influence across different countries in a matrix envrionment.
#MCAPSRegionsASEAN
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next pha..
Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.
Roles and Responsibilities:
Understand company policies, marketing strategies, and industry guidelines.
Stay updated on product knowledge, market trends, and competitor activities.
Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
Plan and achieve coverage and frequency targets for HCP visits.
Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
Monitor and report on competitor activities and market trends.
Maintain company materials and submit monthly expense claims on time.
Requirements:
Degree in Pharmaceutical / Nephrology or related field.
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified
Job Responsibilities:
* Handling of Adobe and Microsoft product sales
* Achieve the assigned sales quota set by Management & Partners
* Client rel..
Job Responsibilities:
* Handling of Adobe and Microsoft product sales
* Achieve the assigned sales quota set by Management & Partners
* Client relationship building & sourcing for new clients
* Manage proposal assembly, approval, presentation and the negotiation of contractual arrangements.
* Drive all Adobe and Microsoft subscription & Hybrid-based objectives as outlined in Partner’s marketing and business plans.
* Weekly sales reporting update to Partners
* Act as the main point of liaison between Partner and Internal Sales teams.
* Work closely with Partners to maintain latest sales strategies and product developments as well as to provide feedback on challenges or areas for improvement.
* Provide live support to Partner marketing events and marketing activities in the areas on product demonstrations and speaking engagements.
Job Requirements:
1. Preferably with Minimum of 1 – 2 years sales experience in the IT industry
2. Preferably with understanding of cloud-based software and subscription license model
3. Ability of cold-calling, account building and maintenance, and closing sales opportunities
4. Excellent verbal, presentation and written skills are required
5. Team player and a business partner
6. Demonstration of ‘on target’ sales performance
7. Establishment and effective use of internal and external relationships
8. Able to start immediately would be preferred
Others:
5 Days work week from Mon to Fri 9AM to 6:30PM
Location: Kaki Bukit
Ang Hoe Keong | EA Personnel Registration No.: R1106345
Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next pha..
Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.
Roles and Responsibilities:
Understand company policies, marketing strategies, and industry guidelines.
Stay updated on product knowledge, market trends, and competitor activities.
Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
Plan and achieve coverage and frequency targets for HCP visits.
Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
Monitor and report on competitor activities and market trends.
Maintain company materials and submit monthly expense claims on time.
Requirements:
Degree in Pharmaceutical / Nephrology or related field.
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified
Job Description & Requirements
Able to read and understand AutoCAD Construction Drawings
Reviewing Tender Documents & Drawings and provid..
Job Description & Requirements
Able to read and understand AutoCAD Construction Drawings
Reviewing Tender Documents & Drawings and providing quotation
Procurement of materials with suppliers/vendors
Upkeep Material Inventory
Implement contract administration procedure to ensure proper documentation of records concerning variation, submitting accurate cost and time implications to client
Submit Progress Claims, VO settlements, and Final Account Settlements
Monday to Friday
9am to 6pm
Location: Gambas
Responsibilities
Prepare proposal, and paperwork, such as quotation, sales order / purchase orders, a..
Monday to Friday
9am to 6pm
Location: Gambas
Responsibilities
Prepare proposal, and paperwork, such as quotation, sales order / purchase orders, and others
Provide administrative support on sales related tasks, including system maintenance
Assist in customer service (work with customers directly when necessary)
Work with Procurement Team to obtain the best price and terms to close sales
Coordinate with other stakeholders to ensure alignment of expectations and project completion within schedule.
Monitor and report on project progress, performance and issues, and taking corrective actions as needed.
Arrangement of delivery including DDP/Sample to customer.
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Source & handle local orders and also orders that we do not have local office
Provide artwork brief from sales to design team, follow up on artwork status
Monitor and track sales orders from initiation to fulfilment, ensuring orders are processed promptly and accurately.
Requirements
Candidates should be willing to advance to a sales executive role if found suitable
1-2 years in Administrative Sales Support background
Team Player and Detail Oriented
Able to liaise with counterparts from China
Able to prioritize and organize task
Well versed in Microsoft Excel
Please submit your updated resume by using the APPLY NOW BUTTON
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We regret to inform that only shortlisted candidates would be notified
We wish you all the best in your career search.
You are welcome to visit our website at www.rdtpsg.com
RD Trusted Partners Pte Ltd| EA License No.: 20C0280
About this role:
Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team.
In this role, you will:
P..
About this role:
Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team.
In this role, you will:
Provide operational support for Fixed Income Credit/Rates sales desks across Asia covering products including but not limited to Cash Bonds, US Treasuries, Mortgage-Backed Securities, Futures and OTC derivatives products.
Perform daily front to back trade processing such as: Trade allocation, CTM trade affirmation and allocation, trade confirmation and SSI management
Daily failed trade and risk management.
Manage and build relationships with external clients, including email and phone query management, and act as the single point of contact for clients.
Liaise with other support and control divisions such as Trading Middle Office and Settlement on resolution of day-to-day issues.
Liaise and maintain relationships with global partners such as IT, COO, Ops Risk and Project Management.
Take initiative to improve operational efficiency and ensure processes are performed in a robust and controlled environment
Participate in UAT and new product initiatives.
Required Qualifications:
2+ years of Capital Markets industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proficient in English, and written and spoken business Japanese due to communication with Japan-based stakeholders
Desired Qualifications:
Bachelor's degree in finance or relevant disciplines with minimum 5 years of relevant experiences
Relevant experiences in Credit and Rates related products is an advantage
Excellent communication and interpersonal skills with strong analytical/problem solving skills
Proficiency in Mandarin
Detail orientated with strong sense of control
Experience with CTM is an advantage
Able to work on flexible hours and on public holidays
Job Description
Industry/ Organization Type: Marine Product Service Provider
Position Title: Sales Support Coordinator
Working Location: West �..
Job Description
Industry/ Organization Type: Marine Product Service Provider
Position Title: Sales Support Coordinator
Working Location: West – Tuas Link (Walking distance)
Working Hours: 5 days (Monday to Friday: 8 am-5 pm)
Salary Package: Up to SGD 3200 + Variable Bonus
Duration: Permanent
Key Responsibilities
Involve in the preparation of proposals, ensuring coordination and timely follow-ups on offers.
Oversee and coordinate the timely and efficient fulfillment of orders, including the arrangement of delivery schedules.
Accurately record all transactions and data entries in the system, and ensure proper filing of all related documents.
Address customer queries and deliver comprehensive after-sales support.
Aid in the collection of accounts receivables.
Contribute to the preparation of reports as required.
Continuously update product knowledge to effectively assist customers.
Strive to meet and exceed individual and departmental KPIs.
APPLY NOW!!!
Min. N level
Min. 2 years of working experience in the related field
Training is provided to an inexperienced candidate
Familiar with Microsoft Office
Please apply through ANY of the following methods:
Submit your application by clicking the APPLY button;
Email your resume to Job(at)anradus.com.sg. Please indicate #67190 on the email subject.
Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.
Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694
Highlights
AWS + Variable Bonus
Birthday allowance
Mondays to Fridays (830am-6pm)
Kaki Bukit, Singapore
Responsibilities
Assist sales tea..
Highlights
AWS + Variable Bonus
Birthday allowance
Mondays to Fridays (830am-6pm)
Kaki Bukit, Singapore
Responsibilities
Assist sales team with the preparation of all sales and tender related documents, costings and material submissions.
Prepare sales quotations and proposals.
Provide sales and administrative support to the Sales Team.
Follow up with factories on document requirements and ensuring that all submissions are properly presented and submitted on time.
Supporting the sales team in responding to customer inquiries and assisting to resolve issues, where appropriate.
Liaise with internal teams and colleagues from Procurement, Logistics and Finance.
Sales order processing from Quotation, Sales Order, Purchases Order to Delivery Order.
Requirements
Minimum 1 or 2 years of experience in project management or sales support function.
Enjoy working with numbers and good with excel, powerpoint and words.
Diploma in Business management or Electrical engineering
Knowledge in Lighting Simulation Software (Relux/Dialux EVO) will be an advantage.
Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.
Working hours: Mon to Fri, 9am to 6pm
This position only required to start from Mid-Sept onwards
Job Responsibilities:
1. Receive and process sales o..
Working hours: Mon to Fri, 9am to 6pm
This position only required to start from Mid-Sept onwards
Job Responsibilities:
1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.
2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
3. Support filling sales related reports & date base and customer analytics.
4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.
5. Occasionally join sales staff for meeting with prospective customers.
6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.
7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.
8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.
9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
Required Skills:
1. Excellent organizational and time management skills.
2. Strong attention to detail and accuracy.
3. Effective communication and interpersonal skills.
4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.
5. Ability to work independently and collaboratively in a team.
6. Strong problem-solving and decision-making abilities.
7. Ability to prioritize tasks and work under pressure.
Required Qualifications:
1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.
2. Prior experience in a sales support or administrative role will be an added advantage.
3. Excellent written and verbal communication skills.
4. Strong numerical and analytical skills.
5. Ability to adapt to changing priorities and work in a fast-paced environment.
Customer Support Specialist / 1 Year Contract / East
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
4 days ago
Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hope..
Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.
Job Responsibilities:
Review and process customer purchase orders using ERP (Cardex) and manage portal entries
Research and resolve order issues, prioritizing based on urgency and ship dates
Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
Monitor open orders and expedite high-priority or complex shipments
Coordinate critical shipments to meet deadlines through cross-functional teamwork
Handle customer claims, returns, and credit/rebill processes
Support Accounts Receivable in resolving payment-related issues
Track part usage/demand for existing contracts and collaborate on pipeline management
Analyze root causes of order issues and recommend corrective actions
Maintain accurate records and reports for order and customer issue resolution
Assist in continuous process improvement efforts within the team
Perform other duties as assigned to support business operations
Job Requirements:
2-4 years of experience in Program Management, Customer Support, or warehouse operations
Proficient in MS Office (Excel, Word, PowerPoint)
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
Technical Expertise