Responsibilities:

• Monitor and analyse the current state of various product runtime environments (production and non-production) to ensure optimum system performance. Develop data-based strategies for continuous improvement and work with application teams, solution architects, security consultants, and other teams to implement these plans.
• Manage application and security incidents. Conduct problem determination and work with internal teams and vendors to resolve issues in a timely manner to meet SLA requirements. Provide reporting and escalate to higher management or incident committee when necessary.
• Develop operations and processes guide to document every aspect of operations and ensure compliance with audit requirements.
• Manage day-to-day operation activities. Analyze statistics, write status and progress reports, and present findings to stakeholders and higher management.
• Manage operations team consisting of staff and vendors to ensure 24/7 support availability.

Experience and Skills Needed:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Operations Engineer or similar role in an IT setting.
• Experience in implementing change management and incident management workflows using ITSM tools (e.g., Remedy, Zendesk, ServiceDesk) to automate workflows is advantageous.
• Implement security and access control measures to manage privileged access to test and production environments.
• Full stack monitoring experience using Application Performance Management (APM) tools. Familiarity with cloud-native monitoring options (e.g., Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.
• Process automation expertise using scripting tools (e.g., Terraform, Ansible) to minimize downtime and human errors.
• Experience with Agile methodologies, DevOps pipelines, test-driven development, and info-security practices.
• Ability to work collaboratively with a high-performance team and influence with positive energy.
• Resourceful and innovative thinker capable of working out solutions.
• Experience with managing cloud infrastructure and services / certification with GPC, GCC (i.e., AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred.
• Excellent problem-solving and communication skills, with the ability to convey complex technical issues to non-technical teams effectively.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire L2 Production Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.

JOB RESPONSIBILITIES:

Junior L2 Production Support (Java-base)

· Recent experience in working with Java J2EE applications

· Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL

· Experience in programming languages such as JAVA/J2EE.

· Experience in Unix commands , SQL queries

· Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

· Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

· Exposure to banking industry is a plus

· Dynamic individual with thirst to learn

· Strong team player with excellent inter-personal skills

· Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

REQUIREMENTS

· Bachelor’s Degree, or equivalent experience, and proven & demonstrable skills and experience.

· Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome

· Must be graduate from IT or Computer Science

· Must have IT background

· Need to have eagerness to learn and perform with commitment

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Responsibilities:

• Driving the improvement of finance-related systems to ensure they meet the evolving needs of the organization.
• Enhancing inter-departmental processes and systems to streamline workflows and foster greater efficiency.
• Oversee the cash flow to maintain the financial health and liquidity of the organization.
• Bridging communication effectively between the Finance team and the HQ Finance team located in South Korea, ensuring seamless exchange of information and ideas.
• Executing various ad hoc tasks and projects as they are assigned, demonstrating flexibility and responsiveness to the dynamic needs of the business.

Requirements:

• Graduate in Finance industry.
• No experience required

JK Tan (R1875280) Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)

By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified

Working within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.

Job Responsibilities

• Provide Level 1 troubleshooting support and response, and be on rotational standby.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our alarms and alarm response.
• Periodic reviews and submission of the capacity needs of the business.
• Support and/or drive disaster recovery response drills.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• 2-5 years of Technical/Application Support experience on various technology platforms.
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem-solving.
• Open to work shift work and be on on-call rotation.

Job Scope:

• Install, maintain, and repair equipment and systems at customer sites
• Conduct regular inspections and preventive maintenance on equipment
• Troubleshoot and diagnose technical issues in the field
• Provide training and support to customers on equipment usage
• Prepare and maintain service reports and documentation
• Collaborate with internal teams to resolve customer issues
• Ensure compliance with safety and quality standards
• Manage inventory of spare parts and tools for on-site work
• Communicate effectively with clients to understand their needs and provide solutions

Requirements:

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years of hands-on experience in equipment servicing and repair
• More experienced candidates may qualify for higher positions
• Good command of written and spoken
• Responsible, hardworking, and able to work independently
• Positive work attitude and eagerness to learn new skills
• Availability for business trips on short notice

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Application Support Engineer

Responsibility & Requirement

• Provide level 2 support for the core banking system of the bank.
• Application includes modules related to accounting, back office transactions, payments, risks, and reporting for local regulator or Head Office in Paris.
• Customization, Integration testing phases and document solutions, with a focus on integration of Real-Time Payments System, Products and adherence with bank policies.
• Main responsibilities In close interaction with the projects stakeholders, candidate will understand requirements ,Collaborate with technical IT specialists ,Ensure integration of the new tool with existing enterprise application ecosystem of the bank.
• Contribute in analyzing, resolving and providing technical support ,contribute to maintaining a high standard of delivery quality ,participate in technical discussions and propose solutions based on industry best practices
• Prepare and maintain support functional documentation with process flows, user stories, functional test cases, integration tests etc.

Required Skills:

• Core Banking, Application support, Unix,Java.
• Knowledge on UNIX servers and applications build on JAVA/J2EE in Unix environment.
• Knowledge on WINDOWS servers and applications management WINDOS environment.
• Understanding of Relational Database Systems like Sybase, ORACLE and MSSQL.
• Knowledge on messaging systems such as WebSphere MQ
• Good understanding of DevOps, with experience on at least one of the configuration management tools ,like ansible, Pupet
• Very good understanding of application system design, development, testing, deployment and maintenance.
• Management of requests coming from support, MOE ( Development) , infrastructure Teams ,Coordinating with different Teams ( Mainly Support Teams, Infrastructure Teams ) with primary objective of Keeping Application up and running.
• Minimum experience of 6 years in related field.
• Minimum Degree in related field.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

Key Highlights

• Great exposure to the government sector
• Nearest MRT: Outram Park
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $3,100 per month
• Contract Duration: 6 months

Key Responsibilities

• Tech Ops Support: Address user feedback, enhance system functionality, test new features, and maintain a knowledge base.
• Quality Assurance: Conduct tests and validate system improvements.
• Documentation: Create and refine clear, comprehensive documentation for processes.
• Research: Explore tech trends to recommend feature improvements.
• Administrative Tasks: Manage financial records, coordinate meetings, prepare agendas, and perform ad hoc administrative support.

Key Requirements:

• Only Singaporean!
• Degree in Business Management or any related field.
• Experience in adminstrative support role will be a big plus!

Interested candidates please click "Quick Apply". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

Job Scope:

Programme and operational support

• Liaison with 2 external vendors on tracker distribution operations and logistical needs e.g. monitoring stock inventory levels, resolving operational/customer care issues that are escalated
• Perform reconciliation of tracker issuance numbers, conduct investigations and rectifications on errors or discrepancies, and update record keeping ensuring 100% accuracy
• Update key monitoring statistics, such as issuance numbers, appointment related datasets, utilisation rate of fitness wearables on a weekly or monthly basis for reporting
• Ensure timely submission of documentation and reports by client vendors on a daily, weekly, or monthly basis as required.
• Conduct monitoring on vendors’ performance indicators and follow-up on non-compliance or non-performing areas
• Assist in contract management matters, including billing and budget tracking matters
• Work with internal and external stakeholders to develop, update and enhance Standard Operating Process (SOPs) and Frequently Asked Questions (FAQs) to resolve operational issues so as to increase efficiency and improve customer journey
• Coordination and basic secretariat support for biweekly meetings with internal and external stakeholders
• Perform on-site audits or checks on the operations and processes, if required

General administrative support

• General administrative work such as data entry and record keeping as assigned or required by the department. This may include customer care operations.
• On a to-need and ad-hoc basis, to support on-site operations for client programmes (e.g. mass fitness wearable distribution events)

Working Arrangement:

Location: Outram Park

Contract Duration: 6 Months

Job Requirements:

• Good excel skills
• Meticulous and comfortable working with numbers
• Operation work experience

EA License No.: 96C4864

Reg. No.: R22110485

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

Responsibilities:

• Vendor and Customer Management:Manage relationships for selected AMS partners.
  Serve as the point of contact for clients’ issue escalation, resolution, and project initiation.
  Collaborate with business units and AMS support partners to meet business demands.
  
• Operations Management:Oversee day-to-day AMS support operations, including incident management, change management, problem management, and service requests.
  Ensure adherence to SLAs, generate status reports, and maintain dashboards.
  Drive the transition of projects to support.
  
• Process and Standards Development:Develop and enforce efficient procedures, processes, and guidelines.
  Follow applicable standards, methodologies, and best practices for system maintenance and support.
  
• Stakeholder Communication:Provide proactive status updates to relevant stakeholders.
  Strengthen customer relationships to enable cross-selling or upselling of SAP products and services.
  

Qualifications and Experience:

• Experience:3-5+ years of experience as a Service Delivery Manager in SAP AMS operations.
  Hands-on SAP functional (Logistics module) or technical consulting experience in projects or support services.
  Proven ability to manage customer stakeholders, including business users and IT managers, as well as external vendors.
  
• Skills:Proficiency in incident management, change management, problem management, and service delivery metrics.
  Experience in SAP AMS support operations, including SLA management and report generation.
  Strong understanding of project-to-support transitions.
  

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

Responsibilities:

IT Support:

• Provide technical assistance and troubleshooting for hardware and software issues on desktops, laptops, printers, and other peripherals.
• Perform routine maintenance tasks such as system updates, antivirus scans, and system optimizations to maintain compliance.
• Assist in setting up and configuring workstations, mobile devices, and audio/visual setups.
• Responsible for managing security incidents and outages for area of geographic responsibility partaking in the IRP / ERBC as directed. Due to geographic isolation, possible need to take on the local lead role.

IT Administration:

• Manage office IT to documented IT standards and process.
• Manage inventory, via asset tracking for IT equipment and software license in ITSM system.
• Manage IT tasks that pertain to employee life cycle from onboarding to user separation.
• Log and manage tickets in ITSM system, following Incident and Problem Management process where applicable.
• Work with external suppliers for IT hardware procurement and repair.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Proven at least 1.5 years of experience in providing technical support and troubleshooting for hardware, software, and network issues.
• Proficiency in operating systems such as Windows and macOS is a must.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of networking concepts, protocols, and troubleshooting methodologies.
• Strong verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users.
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Attention to detail and ability to prioritize tasks in a fast-paced environment.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Brief description:

iO3 is a fast growing company in the field of maritime digital solutions and satellite connectivity.

We are hiring an IT service engineer to help manage and support our expanding customer base, with an emphasis on prompt response and exemplary delivery of support/solutions.

The candidate should expect a high tempo, dynamic environment and is joining a team of engineers that are strongly driven and passionate about what they do.

Jobscope:

1. Assist team lead in ensuring customers’ requests are promptly resolved, or to liaise with vendors to arrive at a solution
2. Responding to technical support calls/emails from vessel for computer, application and connectivity issues
3. Setting up and installing new computers, network infrastructure (up to L2) and software on board vessels or at shore
4. Maintain network infrastructure drawing for each vessel
5. Remote assistance to vessels upon coordination of timezone
6. Diagnosing and fixing network problems and hardware or software faults
7. Maintaining inventories of hardware and software for each vessel
8. Assist in ensuring prompt quotation, procurement and delivery of equipment to customer premises or vessels
9. Be actively involved in project preparation or solutions to meet customers’ requirements
10. Exposure to other segments of IT ie OT equipment, CCTV, WiFi infrastructure, satellite communications
11. Any other tasks assigned

Requirements:

1. Candidate must be at least physically fit to board vessels (few days per month)
2. Proficient in L1 networking, windows OS and MS office, WiFi networking, network infrastructure, firewall, VLANs, routing
3. Irregular hours at times, including weekends/public holidays, dependent on vessel’s schedule and arrival. Shipboard allowance is provided for vessel attendance.
4. Able to work on own and be responsible to prepare proper documentation for work completion
5. Keen to learn and driven to excel
6. Minimum NITEC, Higher NITEC or Diploma in relevant fields of study
7. This position is open to fresh graduates as well, training will be provided

The IT Support Officer will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business. This will be achieved through supporting, maintaining and optimising ICT software and hardware, desktop and printing, and local and enterprise applications and associated operating systems as required.

Reporting to the Regional IT Manager, the IT Support Officer will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas’ group ICT operations and will be proactively involved in the support of the client’s LAN, hardware, server and client operating systems and applications.

This position is an IT Support Officer within the Navitas Global IT Team based at Curtin Singapore. This position will primarily be based at the specified home campus, but may be required to work at any Navitas facility and will involve some evening and weekend work and on-call support.

Key Accountabilities:

The IT Support Officer will be responsible for, but not limited to:

- Providing frontline support, training, and ongoing troubleshooting assistance to all staff for bespoke client and group wide ICT systems

- Ensuring an exemplary level of support is provided to key stakeholders through strong, proactive engagement and communication – keeping stakeholders always advised with developments in relation to queries and issues using verbal and written mediums.

- Configuring all end user devices in line with Navitas policy, and supporting machines within the client’s environment (including the wider university’s computer labs)

- Maintaining a regular, accessible presence on home campus to ensure stakeholders are well supported with hardware and student technology request needs

- Procuring necessary IT equipment for the home campus and ensuring the asset management system is kept current with incoming, outgoing, and reissued hardware and software within the client company to successfully align with asset lifecycle management goals.

- Identifying, demonstrating, and assessing new developments and technologies and their relevance and potential impact on the client company and the wider Navitas IT group.

- Taking ownership of and managing the triaging and resolution of tasks in relevance to the specific client in UPA IT, using Navitas IT Service Desk.

- Ensuring client IT knowledge base is up to date, relevant and structured via categorisation and scheduled revision of in-place processes

- Assisting with the implementation of new technologies and systems introduced to the client company and wider Navitas IT group.

- Sharing knowledge and proactively supporting other IT team members in the client company and the wider Navitas group via Teams and Jira

- Being the local subject matter expert on required systems.

- Assisting the Regional IT Manager as required.

Qualifications and Selection Criteria:

Essential

- Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.

- 1+ years’ experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.

- 1+ years’ experience with Microsoft 365, Active Directory, and SharePoint.

- Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.

- The ability to work autonomously, and work effectively on their own as well as in a team environment.

- Attention to accuracy and detail with strong organisational and analytical skills.

- Confidence interacting with a large range of internal and external stakeholders, such as key executives and staff.

- Comprehensive knowledge across a broad range of IT hardware and applications.

- Experience leading and facilitating information to a non-technical audience.

Desired

- IT Diploma or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.

- Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.

- Bespoke application support experience

- Intune, SCCM and endpoint management experience

- Relevant industry specific qualifications in Microsoft, ITIL, Cisco

- Experience in interacting with international students

REQUIRED SKILLS: SQL/ORACLE AND UNIX

• Must have at least 3 years of experience in production support

• Good experience in Unix/Linux and SQL/Oracle

• Experience in banking and Cards domain.

• Should have good functional knowledge and good communication & coordination skills

• Good Knowledge system/application log analysis

• Ability to effectively use complex analytical, interpretive, and problem-solving techniques.

Verbal and written communication skills are vital.

Good-to-Have

Good knowledge of Monitoring tools – AppDynamics, Splunk and Evolven will be an advantage.

• Good knowledge ability in building complex queries

• Good exposure in Cloud services.

Provide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender

Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority’s systems without further assessment or review. -Provide a direct reply to Level 1 feedback

Level 2 Feedback refers to cases which will require inputs from other Authority’s divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.

Route

Level 2 feedback to the Authority’s relevant divisions/units or stakeholders by the next working day for follow up.

Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority’s management or Political Office Holder(s).

Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority. The Authority reserves the right to reclassify any feedback to other levels, if necessary

Where it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.

For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority’s feedback database, and route them to the relevant agency/organisation for further action,

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

About SAP

A market leader in end-to-end business application software, SAP helps more than 425,000 customers worldwide work together more efficiently. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift societies, and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. At SAP, we build breakthroughs, together.

Your future team

Artificial Intelligence team has experienced professionals taking on challenges posed by the SAP customers. Based in Singapore, you will have the opportunity to work on breakthrough projects addressing real-world problems, challenging norms with some of the SAP’s key customers. As part of the global product engineering team, you will participate in rich and engaging conversations with experts around the globe.

Purpose and objectives

As an Administration Associate/ Associate Developer Support Specialist, you’ll collaborate with a diverse team of AI developers, scientists, data engineers, DevOps engineers, and architects to build best-in-class AI products. You will serve as a key operational pillar, supporting local leadership to meet fixed timelines. Success in this role will be measured by your ability to deliver initiatives with top-notch quality, such as enhancing operational efficiency and team productivity.

Expectations and Tasks

Operations Support Responsibilities

• Collect and maintain department Internal Orders and Transfer Project details
• Coordinate Legal documents, NDA's, third party contracts with the regional and SAP AG Legal departments
• Support budget planning, tracking, and processing of expense reports, internal cross charge and vendor payments.
• Coordinate and assist team with IP and Patent matters
• Assist in organizing training sessions, managing registrations, and maintaining learning and development records.
• Coordinate team events, liaising with vendors for catering and logistics.
• Maintenance / update of team shared folders, workzone page, distribution lists, and internal communication channels e.g. Slack, MS Teams Channels, etc.
• Organize team meetings, all employee meetings, and other types of events.
• Maintenance of team assets, documents, lockers.
• Act as a central contact person for all employees in the department and provide ad-hoc support if needed.
• HR & Recruiting Operations Responsibilities
• Understand HR & Recruiting principles and act accordingly
• Responsible for necessary administrative tasks associated with this role in collaboration with other HR teams as necessary
• Dealing with enquires (phone, email) related to HR & Recruiting process in an efficient and professional manner
• Facilitate the onboarding process for new hires, including laptop procurement, lockers assignment, and distribution list management, training arrangement, etc.
• Manage the offboarding process, including locker assignment removals and checklist processing, etc.
• Coordinate and support Center’s Internship, PhD scholar and other research and academic programs
• Track project milestones, including following up with researchers and research partners including Universities

Executive Assistant Support Responsibilities

• Coordinate and interact with executive assistants inside and outside SAP as a regular part of the job.
• Support managers with administrative assistance (e.g. scheduling of meetings, meeting infrastructure like conference room booking, facilities booking, travel management etc.)
• Prepare meeting agendas, create and distribute meeting materials, taking meeting minutes, send follow-up communications and tracking action items.
• Assist oversea executives visit in Singapore (plan meeting agenda, booking of meeting rooms, events arrangement, etc.)
• Collaborate with other departments to plan and execute local or regional activities.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Degree in Information Systems, Finance, HR, or Business Administration (or equivalent).
• Strong in organization, planning, collaboration, and execution
• Excellent communication skills: oral, written, and in presentations.
• Proactive and Self-motivated with ability to work independently within a complex and high-pressure environment
• Excellent social and emotional intelligence quotient
• Strong knowledge of all aspects of MS Office, especially Outlook, PowerPoint, and Excel
• Strong ability to prioritize and deliver quickly with high sense of responsibility
• Self-learner with out-of-the-box ideas and proposals
• Ability to multi-task and deliver highest quality work under time constraints in global environment
• Flexible and capable of multi-tasking/managing a broad variety of tasks and topics
• High level of integrity and confidentiality

WORK EXPERIENCE

• 1 - 3 years of operations and administration experience
• Knowledge of internal systems at SAP (such as ISP, CSS, SAP Corporate Portal etc.) would be advantageous
• Work experience at an executive assistant (EA) level position in technology or consultancy industry is preferred

BAND 1 JOB DESCRIPTION

Job Description

• The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

1. Bachelor Degree or equivalent in Computer Science or related field.
2. CompTIA A+, Microsoft Certified Professional (MCP) or better.
3. Minimum of 18 months’ years of IT experience.
4. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
5. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
6. Proven analytical, troubleshooting and problem solving skills.
7. Proven ability to multi-task, effectively determine priorities and meet SLA’s.
8. Excellent communication relationship-building and internal customer service skills.
9. Adaptable and flexible in a fast-changing industry and work environment.
10. Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are seeking a highly skilled LCS Support Analyst.

As a key member of our development team, you will play a crucial role in designing, implementing, and maintaining innovative web applications while ensuring their quality through effective testing practices. If you are passionate about creating robust and reliable software solutions and possess a solid foundation in both development and testing, we invite you to apply.

Job Type: One-year Renewable Contract

Job Description:

Job and Responsibilities: -

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL

· programs.

· Good knowledge in Linux/Unix/Windows scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Shift Timings:

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

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