The Role:

As part of our Issuing Risk Operations team, you’ll be responsible for strengthening our global issuing risk control strategy, driving key strategic initiatives across the globe and striving for the right balance of business growth, customer experience as well as our risk control bottom line. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.

Responsibilities:

1. Serve as a key contributor to our Issuing risk strategy through risk alert management, fraud analysis and dispute management;
2. Responsible for improving risk settings and drive better customer outcomes with respect to fraud management;
3. Manage fraud detection capabilities and ensure that customer and business impacts are mitigated;
4. Provide data-driven insights and key learnings from fraud trends or incidents and improve the current suite of fraud controls in response;
5. Support the launches of new products and use cases from a fraud / risk perspective;
6. Manage SLAs and deadlines to meet team and company goals;
7. Responsible for deepening relationships with key stakeholders across the Issuing business;
8. Ensure adherence to local and Global Compliance policies and procedures.

Qualifications:

1. Experience in managing card payment fraud including (but not limited to) dispute management, developing and creating fraud rules and alerts;
2. The willingness to learn new processes and develop skills at a fast pace;
3. Strong sense of ownership with attention to details;
4. Strong analytical skills including excel, business intelligence tools. and SQL;
5. Bachelor’s Degree or equivalent in relevant fields: Finance, Business, Technology;
6. Experience working in a global environment strongly preferred;
7. Experience in FinTech or start-up experience is strongly preferred.

Working hours: Mon to Fri, 8:30am to 5:30pm

ROLE AND RESPONSIBILITIES

Purpose of the Job

As the HR Business Partner to Global Operations Director, he/she will drive HR strategies for Global Operations - aligning with business objectives, supporting organization growth, and enhancing operational effectiveness across the regions. As a key partner to the senior leadership team in Operations, he/she will lead HR programs focused on employee engagement, talent development, and operational performance, while promoting HR best practices and contributing to the broader business strategy. This role requires close collaboration with HR COEs (Center of Excellence) and Site HR Managers.

Key Responsibilities:

1. Strategic HR Partnering:

• Partner Global Operations Director to provide focused, business-minded HR leadership to enable the success of Company’s Operations by translating business vision and strategy into executable people strategy.

• Align HR strategies with business objectives across global operations

• Advise, coaches and influences senior Operations leaders on talent management,

• organizational design, and leadership development.

2. Talent Management

• Accountable for attracting and retaining Operations talents that fits our Company’s Culture and ensuring a best-in-class employee experience from onboarding to induction, to development and growth, to offboarding.

• Identify and address talent gaps globally, focusing on critical roles in operations.

• Lead initiatives for talent acquisition, leadership development, and succession planning.

3. Performance Management & Employee Engagement:

• Works closely with site leadership to drive performance management processes to enhance productivity and foster engagement.

• Address employee relations issues and promote a positive work environment.

4. Organizational Development:

• Lead/ provide guidance on organizational design and change management to support operational goals.

• Support manufacturing excellence through HR-driven initiatives.

5. HR Analytics and Reporting:

• Provide HR data insights to leadership on workforce trends and gaps.

• Track and report on key HR metrics like turnover, engagement, and productivity.

6. Compliance & Risk Management:

• Work with Site HRs to ensure compliance with local and global labour laws and company policies.

• Manage HR-related risks and ensure proper documentation and reporting.

7. Global HR Projects:

• Lead or support global HR projects, including leadership development and diversity initiatives.

• Ensure alignment with HR practices across and regions and functions.

8. People Management + Collaboration with Site/Global HRs:

• Manage and develop site HR teams across the 8 manufacturing plants, providing leadership, coaching, and support to ensure high and consistent performance.

• Foster a culture of collaboration, accountability, and continuous development within the site HR versus the Global HR teams.

• Support and guide site HR teams in addressing local challenges and fostering a unified global HR strategy.

• Works with HR COE and drives implementation and communication of key HR processes and new initiatives.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Education: Degree in any discipline or HR certifications preferred.

• Experience: Min. 15 years of experience in regional HR, with operations-focused roles is a must

• Skills: Strong strategic, communication, and project management skills. Demonstrated ability to successfully drive initiatives in a matrix environment and work at all levels of the organisation.

• Stakeholders management: Ability to build a wide network of relationships and manage senior

stakeholders

• Travel: Willingness to travel internationally (20-30%).

KEY ATTRIBUTES:

• Strong business acumen, ability to influence, and high emotional intelligence

• Global experience or exposure is a plus

• Global mindset, able to lead virtual team

• Proven track record of delivering high performance across geographies and cultures

• Operational and strategic decision-making ability

• Hands-on detailed oriented professional with excellent analytical, planning, evaluation, and implementation skills

Effective team player with flexibility to work independently when needed.

She will need to do answering phone calls, quotes, invoiceing and store inventory in construction line.

5 days in office, Saturday half day WFH.

Job Description

• Industry/ Organization Type: Landscape/Urban Farming
• Position Title: Indoor Operations Worker
• Working Location: Whampoa
• Working Hours: 5 days (Monday – Friday, 9.00am – 5.00pm)
• Salary Package: Basic Salary up to $2,000
• Duration: Permanent/Part-Time

Key Responsibilities

• Assist in growing local produce, with a focus on mushrooms.
• Support the farming of crops, mainly focusing on indoor growing.
• Carry out any other farm-related tasks as needed.

APPLY NOW!!!

• Willingness to get hands dirty and able to handle physical tasks.
• Eager to learn, with a sharp attention to detail and ability to plan ahead.
• A great team player who can also work independently.
• No prior experience required, but experience or training in Farming or Horticulture is a plus.
• Full-Time and Part-Time role available

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #70402 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Cleaning/ Maintenance Services
• Position Title: Operations Executive
• Working Location: Kaki Bukit
• Working Hours: 5 days (Mon to Fri: 9am – 6pm)
• Salary Package: Basic salary $3,000 - $3,500 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Work closely with supervisors and administrative staff for overall direction, coordination, and evaluation of sites.
• Plan and develop work schedules for employees in multiple sites.
• Maintain inventory, supplies, and equipment.
• Lead in-house training for staff.
• Conduct meetings to maintain consistency, and effective communication amongst staff.
• Prepare particle count certifications.
• Other duties as assigned by the Management.

APPLY NOW!!!

• Valid Class 3 Driving License is mandatory.
• Good communication, time management, and organizational skills.
• Able to work independently and as a team.
• Able to supervise staff.
• Honest, responsible, and reliable.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #71385 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

ROLE AND RESPONSIBILITIES

Purpose of the Job

As the HR Business Partner to Global Operations Director, he/she will drive HR strategies for Global Operations - aligning with business objectives, supporting organization growth, and enhancing operational effectiveness across the regions. As a key partner to the senior leadership team in Operations, he/she will lead HR programs focused on employee engagement, talent development, and operational performance, while promoting HR best practices and contributing to the broader business strategy. This role requires close collaboration with HR COEs (Center of Excellence) and Site HR Managers.

Key Responsibilities:

1. Strategic HR Partnering:

• Partner Global Operations Director to provide focused, business-minded HR leadership to enable the success of Company’s Operations by translating business vision and strategy into executable people strategy.

• Align HR strategies with business objectives across global operations

• Advise, coaches and influences senior Operations leaders on talent management,

• organizational design, and leadership development.

2. Talent Management

• Accountable for attracting and retaining Operations talents that fits our Company’s Culture and ensuring a best-in-class employee experience from onboarding to induction, to development and growth, to offboarding.

• Identify and address talent gaps globally, focusing on critical roles in operations.

• Lead initiatives for talent acquisition, leadership development, and succession planning.

3. Performance Management & Employee Engagement:

• Works closely with site leadership to drive performance management processes to enhance productivity and foster engagement.

• Address employee relations issues and promote a positive work environment.

4. Organizational Development:

• Lead/ provide guidance on organizational design and change management to support operational goals.

• Support manufacturing excellence through HR-driven initiatives.

5. HR Analytics and Reporting:

• Provide HR data insights to leadership on workforce trends and gaps.

• Track and report on key HR metrics like turnover, engagement, and productivity.

6. Compliance & Risk Management:

• Work with Site HRs to ensure compliance with local and global labour laws and company policies.

• Manage HR-related risks and ensure proper documentation and reporting.

7. Global HR Projects:

• Lead or support global HR projects, including leadership development and diversity initiatives.

• Ensure alignment with HR practices across and regions and functions.

8. People Management + Collaboration with Site/Global HRs:

• Manage and develop site HR teams across the 8 manufacturing plants, providing leadership, coaching, and support to ensure high and consistent performance.

• Foster a culture of collaboration, accountability, and continuous development within the site HR versus the Global HR teams.

• Support and guide site HR teams in addressing local challenges and fostering a unified global HR strategy.

• Works with HR COE and drives implementation and communication of key HR processes and new initiatives.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Education: Degree in any discipline or HR certifications preferred.

• Experience: Min. 15 years of experience in regional HR, with operations-focused roles is a must

• Skills: Strong strategic, communication, and project management skills. Demonstrated ability to successfully drive initiatives in a matrix environment and work at all levels of the organisation.

• Stakeholders management: Ability to build a wide network of relationships and manage senior

stakeholders

• Travel: Willingness to travel internationally (20-30%).

KEY ATTRIBUTES:

• Strong business acumen, ability to influence, and high emotional intelligence

• Global experience or exposure is a plus

• Global mindset, able to lead virtual team

• Proven track record of delivering high performance across geographies and cultures

• Operational and strategic decision-making ability

• Hands-on detailed oriented professional with excellent analytical, planning, evaluation, and implementation skills

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Operations Executive/ Sales Support
• Working Location: Changi
• Working Hours: 5 days (Monday to Friday 9 AM – 6 PM)
• Salary Package: Basic Salary up to $3500 + $200 (Transport Allowance) + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Handle daily rate inquiries from local and international stakeholders.
• Timely response to all inquiries with multiple solutions and accuracy.
• Prepare and manage shipping documents, ensure timely billing, and close job files efficiently.
• Handle all necessary shipping documentation and perform duties related to shipping operations.
• Process customs declarations for import and export shipments.
• Coordinate import and export operations to guarantee timely delivery in line with client timelines.
• Perform other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum GCE 'O' level / NITEC / Diploma in Relevant Discipline.
• Experience in export operations will be advantageous.
• Candidates without experience are encouraged to apply, training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68683 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Key Responsibilities

Ensure that the correct quantity and meal types are sent to the Food Bank on time and that meals are stored accurately

• Collect, check and hand over meals and catering items to crew and monitor last minute top up of meals
• Conduct quality control checks on completed equipment carts and ensure that equipment are present according to the correct Equipment Loading Plan
• Push meal carts and carry catering equipment in the kitchen and on-board aircraft
• Handle and transport meal orders between the kitchen and the aircraft

Requirements

• Possess basic frontline customer service skills
• Ability to work in a multi-cultural team
• Able to carry heavy loads up to 5kg
• Ability to read and speak English
• Ability to do simple mathematical calculations
• Work 3 rotating shifts

We are representing our client, a local church organisation to look for an experienced HR Operations Specialist to complement the existing team.

This role delivers the HR Value Proposition, in support of the People Strategy, through the efficient and efficacious functioning of HR processes. This includes staff attraction, recruitment, onboarding, payroll, benefits, learning and development, SDR process and HRIS.

Responsibilties

• Flexible and Hybrid way of work post-pandemic. Contribute to building a collaborative and relational culture.
• Implement staff attraction and recruitment processes to meet staffing needs and build pipeline. Manage vendors (ministry support), polytechnic or university interns (if any).
• Manage Confirmation Assessment process, Staffing-related Contracts Renewal and Exit-related processes.
• Work with Payroll Vendor to ensure monthly payroll is processed accurately and on a timely basis. This includes following up on the payroll process, verifying and approving payroll reports, and addressing Board Chairman and Treasurer queries if any.
• Support the full implementation of the Staff Development Review Process annually.
• Coach supervisors and staff on Staff Development Review related conversations and processes.
• Deepen the Pre-Boarding and Onboarding engagement experience to ease contextual transition to full-time ministry.
• Build up learning journeys as part of L&D roadmap. Consolidate & review staff development needs via annual SDR process.
• Ensure data integrity of HR Information System, in consultation with external vendor.
• Be familiar with the HRIS for annual data rollover, including leave & claims.
• Support HR site administration in Sharepoint in consultation with IT.
• Ensure HR information such as organization chart and staff announcements etc. are updated regularly.
• HR Projects - This may include Staff Wellness, Digital or Productivity-related continuous improvement projects.
• Survey Support for Ministry of Manpower, SNEF surveys as needed.
• Address staff-related queries to above-mentioned.
• Staff participation in church-wide events.

Requirements

• Bachelor’s Degree in Human Resources or equivalent.
• Minimum 5 years of relevant experience.
• Strong HR operations experience and In-depth knowledge of local employment law in accordance with TAFEP guidelines, IRAS and CPF Act is required.
• Excellent communication, leadership, and interpersonal skills.
• Digitally-saavy and experience with HR systems is required.

Responsibilities

• Responsively address customer inquiries and prepare quotations.
• Manage and coordinate import and export shipments.
• Establish effective communication with overseas agents to verify shipping documents and comply with the regulations of respective countries.
• Issue customs permits as needed.
• Maintain close communication with various stakeholders, including vendors, shippers, customers, carriers, and overseas agents.
• Accurately input data related to freight services.
• Ensure meticulous management of paperwork documentation for billing and file closure upon shipment completion.
• Undertake occasional tasks as assigned by the Management.

Requirements

• Knowledge of Cargowise an advantage.
• Exhibit strong verbal and written communication skills.
• Demonstrate proficiency in using MS Office.
• Display a meticulous, team-oriented, and positive work attitude.
• Thrive in a fast-paced work environment.
• Minimum 1 year working experience in both airfreight operations and customer service.
• Fresh candidates with relevant qualifications are welcome to apply for entry level position.

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

● Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

● Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

● Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 5 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

● Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

● Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

● Experience in and understanding of blockchain trading business a plus

Working at ECHO

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

● International work environment and flat organisation

● Great career development opportunities in a growing company

Job Descriptions

Operations Role

· Handle customer and supplier orders management, delivery/ shipping arrangement and billing process

· Process Works Orders / Sales Orders and raise purchase requisition

· Generate Maintenance Service contracts.

· Inventory management. Involve in Stock take

· Work closely with other departments (Sales, Technical Support and Finance team) to ensure customer orders/ requirements are fulfilled in timely manner.

Marketing Role

· Build company branding and increase media exposure

· Responsible for the generation of content, advertising and marketing communications across all media platforms and sites.

· Manage and grow our social media presence by creating and publishing engaging content and analyzing performance metrics.

· Plan and execute campaigns across various channels, including email, social media, search, and display advertising.

· Work closely with vendors on marketing activities, follow ups on administrative processes and leads.

Job Requirement

· Diploma in Business Administration or Supply Chain Management

· Diploma in Mass communication and Marketing or equivalent

· Min 2-3 years experiences in Operations and corporate branding, digital marketing, social media marketing and content creation

· Minimum 3 years of related experience in similar role

· Proficient in Microsoft and Powerpoint

· A driven and passionate team player with a can-do attitude

· Meticulous and detail oriented

What you get to do in this role:

• Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
• Manage master data in our core systems such as Workday, Jobvite, and Service Now platform

• Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
• Documents implementation considerations, workflows, process maps, etc. as required.
• Develops UAT strategy and execution to cover testing, defect resolution and triaging

• Maintain standardized data definitions and globally streamlined data entry procedures

• Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
• Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
• Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
• Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
• Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
• Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

Responsibilities

• Business partnering with clinical departments in providing financial insights and strategic guidance to support business decisions.
• Review proposed pricing of new and existing services in relation to costs of these services and market comparison.
• Co-ordinate fee revision proposals with clinical departments and submit the requisite impact analysis reports for consideration.
• Prepare and analyse department financial report on a timely basis.
• Support the hospital’s annual budget exercise in respect to the projection of patient revenue and subvention income.
• Review net present value analysis for new investments for replacement or expansion.
• Liaise on ad-hoc data and analysis requests and clarification.

Requirements

• Degree in Finance, Accounting, Economics or a related field. CA Singapore is a plus.
• At least 2 years of working experience in finance or accounting field.
• Proficient in the use of MS Excel, Data Visualization tools (e.g. Tableau, Power BI);
• Strong analytical skills a must; with an ability to apply business logic to financial plans.
• Possess strong problem solving and critical thinking skills.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24918.
To learn more about this opportunity, please contact XinYi at [email protected].

We regret to inform that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: XinYi | Registration No: R1328898

Responsibilities:

• Support day-to-day operations.
• Taking care and manage goods receiving and outgoing.
• Proper management of receiving store, data entry, and ensure good housekeeping.
• Assisting and support operational requirements.
• Providing excellent customer service and maintaining relationships with stakeholders.
• Preparing and filing forms and other documents.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.
• Other relevant duties as assigned.

Requirements:

• Diploma and above in Supply Chain, or in a relevant discipline.
• Candidates with prior experience in a similar position would be advantageous
• Excellent communication skills and problem-solving skills.
• Good organizational skills and ability to set priorities, manage time effectively.
• Salary package and position will be commensurate based on experience and skill set.

Work location: 70 Alps Ave, Singapore 498801

Job Description:

• Responsible for scheduling collection/delivery for logistic team
• Handle weighing system processes (computerised) and ensure record are correctly captured
• Data entry, invoicing and filings
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Track stocks of office supplies and place orders when necessary
• Assist in managing road tax and insurance renewals
• Perform any other related duties as assigned

Job Requirements:

• Min SPM / GCE “O” level or Diploma in any field
• At least 3 years working experience in administrative role
• Computer literate and proficient in Microsoft Office (MS Excel, Words is a must)
• Good communication and interpersonal skills.
• Fluent in English and Mandarin is required
• Accurate, meticulous and willing to learn
• Ability to work both independently and in a team
• Must willing to work in Tuas South area

Working Hours:

• Monday to Friday 8.30am to 6pm (Including of 1 hour of lunch break)
• Saturday (Alternate) 8.30am to 1pm

Do you have a strong passion for writing good, maintainable and robust code? Join us and be part of the family that believes in good software design, delivering quality well tested solutions! Help establish Ufinity as the trusted partner by constantly achieving a pinnacle of excellence in our ideas, solutions and services.

Role Responsibilities:

• Provide professional technical support to the developed software program during the maintenance phase of the applications.
• Provide guidance to other Software Engineers in the team.
• Responsible for design, programming, debugging, testing, modifications, deployment, operations and maintenance of the applications.
• Ensure that the developed modules/deliverables meet expectation, quality standards and within schedule.
• Effectively documenting issues and providing regular status and progress towards project milestones.

Role Requirements:

• Must possess at least a Bachelor’s Degree, Post Graduate Diploma/ Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• 2-4 years hands on working experience with Java, J2EE, JSP, Tomcat, Apache HTTP, JavaScript, React JS MySQL and Object-Oriented analysis and design.
• Experienced in Internet technologies, application servers and databases.
• Experienced in AWS, Terraform, UNIX environments, systems setup and application deployment will be advantage.
• Experience in Angular and/or Typescript will be an advantage.
• Strong verbal and written communication skills, able to transmit information in a clear and unambiguous way.
• Problem-solving skills with high level of initiative.
• A team-player who takes ownership.
• Ability to work under pressure and meet tight deadlines.
• Ability to work individually with minimum supervision. Specific Requirements: Java, J2EE, SQL, HTML, JavaScript, ReactJS
  
  Candidates with more years of relevant working experience will be considered for a Senior Software Engineer (Operations) role.

We are looking for a motivated and detail-oriented Customer Service Representative/Exec with a strong knowledge of Crypto to join our expanding team. As a senior team member, you will not only be the voice of Independent Reserve, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction, but you will also serve as the escalation point for more complex customer issues. Your experience and skill in this field will allow you to resolve escalated issues effectively or direct them to higher-level management as needed.

The ideal candidate will have a solutions-driven and critical thinking mindset who is genuinely delighted to help customers.

Based in our Singapore office, you will support customers across Singapore, Australia, and the APAC region on a full-time basis. Reporting to the COO in Singapore, you’ll collaborate closely with teams across the business, including the OTC Desk, KYC, Compliance, and Sales.

Important Note: To ensure you’re fully equipped for this role, you will participate in a comprehensive three-month training program in Sydney, Australia. Independent Reserve will cover all travel and accommodation expenses during this period, allowing you to immerse yourself in our operations, learn directly from our Australian team, and build valuable connections with key stakeholders.

An integral role with plenty of growth and development opportunities, some of the key responsibilities will include:

• Responding to customer queries or concerns by email or phone, in a professional and timely manner.
• Serving as an escalation point for more complex customer issues and using your judgement to determine when matters require senior management’s involvement.
• Effectively and empathetically engaging with customers to identify needs and resolve concerns, including the appropriate handling of customers in vulnerable circumstances.
• Diagnosing and troubleshooting customer technical issues, including issues with devices, account access, login difficulties, and transaction errors.
• Identifying and reporting any customer request or account irregularities and proactively communicating with customers to understand their objectives and provide solutions.
• Collaborating with sales to assist with onboarding and gain a thorough understanding of the client's expectations and requirements.
• Collaborating with the KYC team to facilitate and assist with the client verification process.
• Maintaining accurate records of customer interactions and providing the business with valuable feedback and insights to improve our service.
• Staying up to date with industry trends and company policies to provide current and accurate information to customers.
• Staying up to date with regulatory training from Compliance and KYC.

Key Requirements

• Ideally 5+ years of customer service or customer support experience; previous experience in crypto or Fintech is advantageous but not essential.
• Knowledge of Bitcoin and other cryptocurrencies.
• Bi-lingual in Mandarin and English.
• General technical proficiency and familiarity with different operating systems, devices and security protocols such as 2FA.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritise and handle multiple customer queries or issues simultaneously without sacrificing the quality of service.
• Comfortable working with Google Suite, Slack, and quick to adapt to new systems.
  Ability to communicate with customers at both a technical and non-technical level.
  Proven ability to find solutions and defuse difficult situations with customers.
• Experience working in a customer-centric and dynamic environment.

Other skills and experience which would be ideal:

Familiarity with the mechanics of cryptocurrency trading as well as a solid understanding of blockchain technology, including how transactions work, types of wallets, etc.

Experience/knowledge of KYC and AML/CTF protocols.

About Independent Reserve

Founded in 2013, Independent Reserve is one of Australia’s most secure and trusted cryptocurrency exchanges, with a mission to transform digital asset technology into secure, regulated financial services.

With over 300,000 customers in Australia, New Zealand, and Singapore, we provide services like Bitcoin and Ethereum trading, an OTC desk, AutoTrader, API connectivity, and world-class security.

In 2021, Independent Reserve became the first cryptocurrency exchange in Singapore to receive a PSA license from MAS, standing out among 170 global competitors.

As we continue to grow, we’re looking for talented individuals to join our team and be part of our exciting journey in the cryptocurrency space.

This an in-office role so please do not apply if you are looking for a remote or hybrid role.

Your job duties include overseeing the scheduling of sales employees and other business staff, communicating with clients about appointments and meetings, organizing travel within set budgets, and arranging product demonstrations or deliveries.

Applicants will have to coordinate all operations for both sea and land transport.

Handles all calls and emails enquiries

Manage vessel crew

Arrange loading schedules for all the vessels and lorry

Require working shift and late hours

Able to work on weekends and PH

Knowledge of computer and Microsoft applications

Able to work independently

• Supervising transport and managing vehicles within the department
• Develop effective relationships with internal customers
• Interacts with customer departments to plan, evaluate and coordinate the activities of the Environmental Services Department
• Assesses the work environment, products/equipment, and processes to develop and maintain a safe work environment
• Providing on-the-job training to subordinate

• Supervising transport and managing vehicles within the department
• Develop effective relationships with internal customers
• Interacts with customer departments to plan, evaluate and coordinate the activities of the Environmental Services Department
• Assesses the work environment, products/equipment, and processes to develop and maintain a safe work environment
• Providing on-the-job training to subordinate

Job Description:

1. Operation liaison

• Provide customers with accurate and complete information on timely inventory and operation updates.
• Coordinate with Operations to meet customer needs and requirements
• Ensure all necessary documents, port passes, Portnet/ JP online custom permit, CIPL is available for inbound/outbound operations
• Inform customers of any delays, damages, or shortages.
• Follow up on reporting of damages, delay
• Resolve and troubleshoot issues, handle customer complaints, and provide solutions to ensure customer satisfaction.

2. Support and resolve operations issues and requirements

• Stowage plans updating for warehouses, support in quarterly auditing and monthly auditing.
• Maintain and update inventory records in the system.
• Timely updates of weightlist, tallysheet, inventory records and other reporting requirements
• Coordination with operation on daily movements
• Liaison with customer on identify issues in operations and recommend solutions
• Support in tracking of operation and customer requested activities for month end invoicing

Overview

As part of the operations team that reports to the operations manager, the Operations Executive will be responsible for managing the operations of our shared bicycle, ensuring the smooth running of day-to-day operations, and driving the company’s growth. This role requires strong analytical skills and excellent communication skills.

Responsibilities

• Oversee and manage the day-to-day operations
• Develop and implement strategies to improve operations efficiency and increase ridership
• Work closely with contractors to ensure compliance with contract agreement standards
• Prepare monthly performance indicators reports
• Design, review, and conduct training syllabus for contractors to achieve consistent outcomes
• Manage import and export shipments
• Plan and execute outdoor events
• Key liaison with public agencies

Qualifications

• Minimum diploma in business, operations, or logistics management
• At least 1 year of experience in operations management, preferably in the transportation or logistics industry
• Strong analytical skills and attention to detail
• Excellent communication and leadership skills
• Ability to work independently and as part of a team
• Passion for sustainable transportation and urban mobility
• Experience in G-Suite, Slack, and Notion will be advantageous
• Able to start work immediately will be an advantage

about the company

Our Client is a global bank with a far-reaching international network. The company prides themselves on providing an extensive and comprehensive range of products and financial services to customers worldwide.

about the job

• Oversee, monitor, and support daily operations related to cash payment processing for derivatives and equities clearing as well as Treasury activities.
• Perform reconciliations and ensure proper balancing for Nostro accounts and counterparties.
• Partner with relevant stakeholders to resolve discrepancies and exceptions, identifying root causes of issues.
• Propose and identify opportunities to automate key processes.

skills and experience required

• Min. Bachelor Degree in Banking & Finance or relevant discipline
• > 3 years of experience in similar capacity
• Possesses strong knowledge of local regulations, analytical skills and a keen eye for data and process management.
• Demonstrates problem-solving abilities, identifies automation opportunities and seeks continuous improvement in workflow and professional skills.

To apply online please use the 'apply' function
Krystal Kwah (EA: 94C3609/ R22104933)