COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Formulate and implement strategies/action plans for forging partnerships with universities - undertaking research and analysis of markets and universities, as well as trends and developments in the international education environment, to identify opportunities for the SMU community, focusing on forging partnerships with universities in the Americas.
• Advise and support management in SMU's external engagements, including managing incoming visits by partners/higher education institutes and staffing SMU principals for outgoing missions.
• Formulate, implement and evaluate strategies/action plans to raise awareness and build reputation for SMU within the global university community.

• Post-graduate qualifications or Bachelor Degree in International Relations, International Marketing or fields of study with a global-orientation.
• 6 years experience in the international education sector or working on cross-cultural exchanges at the people-to-people level, or in similar field of work.
• Proven high level skill in partner and project/event management – working with diverse teams and across cultures to achieve objectives, as well as in business development, analysis and cultural appreciation of foreign countries/markets.
• Strategic and analytical thinker.
• High level of written and oral communication skills.
• Meticulous with an eye for detail and keen appreciation of good documentation.
• Ability to manage multiple, competing tasks and deadlines with a high degree of accuracy.
• A good combination of high intelligence, emotional and cultural quotient.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description:

• Responsible for daily operations and management of the whole restaurant
• Staff training and scheduling: Create staff schedules, manage shift rotations, and ensure proper staffing levels during peak and off-peak hours, optimizing labor costs without compromising service quality.
• Financial and inventory management:Develop budgets, control costs, and drive profitability while monitoring financial performance.
• Guest Satisfaction: Ensure excellent service and food quality, addressing customer feedback and creating a welcoming atmosphere.
• Team Leadership: Recruit, train, and lead a motivated team to achieve operational excellence.
• Marketing and Promotion: Execute marketing strategies, plan events, and enhance the restaurant's visibility and reputation.
• Revenue and Sales Growth: Collaborate with the restaurant management team to develop and execute strategies for increasing sales, promoting specials and events, and achieving revenue targets, while monitoring and controlling costs to maximize profitability.

Qualifications:

• At least 5 years experience in Chinese food and beverage management
• Have the ability of market development, and can meet the performance requirements.
• Strong organizational and leadership skills.
• Familiar with food and beverage regulations in Singapore.
• Good communication skills

*The salary is subject to the candidate's performance and abilities.

• Assist logistics process for the development of new products, inventory maintenance, manufacturing, shipment and delivery, and returns on products.
• Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective.
• Build relationships within the company and with external parties, such as suppliers or distributors.
• Read and comprehend legal documents, such as contracts or import/export agreements.
• Understanding of principles of accounting and finance.
• Collaborate with others from diverse backgrounds in order to identify problems and find solutions.
• Train and mentor employees, including reinforcement of safety guidelines.
• Report accidents and injuries and ensure proper treatment protocols are met.
• Create supply chain management strategies that increase efficiency and speed.
• Collaborate with other departments to close operational gaps.
• Balance safety, cost management and business growth then prepare and submit reports.
• Optimize warehouse functions.
• Handle communications and negotiations with suppliers.

南洋社会科学学院是在新加坡教育部私立教育理事会注册的高等教育机构，致力于构筑融汇东西方优质高等教育资源的终身学习平台。学院分别与中国顶尖高校、西方杰出高等教育机构合作，解析和传播支撑中国成功高速发展的理论与经验，研究和传授西方社科领域教研的最新发展方向与成果，培养兼具东方智慧与全球视野的复合型人才。

学院与中国知名高校联合打造了MBA硕士学位项目，中文教学，在职学习，在新加坡招生和授课。

学院现开放 项目招生部经理 岗位。

我们希望你具有以下特质：

1. 勇于迎接挑战
2. 强自驱力

工作职责：

1. 完成招生目标
2. 开拓招生渠道
3. 管理招生团队

岗位要求：

1. 具有本科或以上学历；
2. 中文非常流利，中文文字功底好，英文水平（书面及口语）可以满足基本的商务沟通；
3. 有销售经验、教育行业工作经验者优先；
4. 有团队管理（特别是销售团队管理）经验者优先。

薪酬：月薪 $8000+ (Basic + Incentives)

Job Description

Configuration & Release Management - Design, build and configure applications to meet business process and application requirements.

1. SAP hybris senior developer with hands on experience in SAP hybris core modules- Spartacus integration, cart, checkout etc

2. Experience in Integrations with third party systems using REST/SOAP framework.

3. Experience in integration with Payment providers

4. Strong Java skills

5. Ability to manage modules from end-to-end delivery.

Primary Responsibilities

• Grow sales and achieve targets set
• Support and lead assortment planning for assigned categories
• Create purchase orders for new items in the assigned categories
• Partner in open-to-buy decision for the assigned categories
• Support and execute marketing strategies in the assigned categories
• Manage samples in the assigned categories
• Monitor business metrics
• Handle stock management

General Duties

• Assist Merchandising Manager
• Coordination with different departments
• Prepare and monitor Time and Action Plans till dispatch of shipments
• In-charge of sampling program
• Develop buying budgets and the selection of merchandise
• Liaising with stores and warehouse on stock management
• Maintain up-to-date records for stock receipts, stock holding and stock for sale
• Responsible for merchandise replenishment for all shops
• Select and buy merchandise in assigned categories

Job Requirements:

• Diploma or Degree in Merchandising/Fashion Design/Retail
• At least 2 - 3 years relevant experience in sourcing for in-house & international brands in retail industry (Shoes/Sports/Apparels related) is required for this position
• Good communication skills across all levels
• Excellent organization and presentation skills
• Comfortable with numbers and analyses
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Experienced Merchandiser are welcome to apply
• Remuneration package will be based on experience
• Able to start immediately or within a short notice

Only shortlisted candidate will be contacted

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to our company for our consideration.

PURPOSE AND SCOPE

This position will be responsible for supporting the commercial sales and business development activities for power (thermal and/or renewable energy).

KEY ROLES AND RESPONSIBILITIES

• Commercial negotiation, deal structuring, preparation of proposals and execution of power sales agreements
• Prospect and acquire new key customer accounts
• Customer engagement and relationship building
• Develop and implement power commercial strategy in collaboration with other internal stakeholders
• Regular management reporting and updates
• Regulatory management
• Any other ad hoc duties as assigned

QUALIFICATIONS & EXPERIENCE

• Degree in Business, Engineering or Economics
• At least 3 years of corporate sales experience
• Relevant experience in the power or energy industry would be preferred

SKILLS, COMPETENCIES AND PREFERRED CHARACTERISTICS

• Interpersonal, communication and negotiation skills
• Analytical & problem-solving skills
• Proficiency in MS Powerpoint and Excel

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Job Purpose

This position is responsible for targeting and hunting for new business with new customers by selling

APLL’s capabilities and solutions, with a strong focus on ocean freight.

Roles & Responsibilities

• Responsible to find the right target customers in APLL’s focused industries
• Able to hunt and close ocean freight business
• Able to build up relationship with customers and dig out the opportunities fitting into APLL’s

Capabilities and competencies

• Able to understand customers supply chain, find the pain points and sell the right solutions and demonstrated value to customers
• Maintain good relationship with existing clients, continuously improve the profitability and dig out new business opportunities.
• Ensure timely and accurate reports of target accounts, opportunities and sales calls.
• Follow up A/R and ensure the timely payment from the customers
• Responsible to follow the customer qualification and on-boarding protocols, including credit setup and contract coordination for customers

Qualification

• Minimum of a Bachelors, ideally with an MBA or related advanced degree in Finance, Economics or related field
• Excellent English language skills

Requirements

• Minimum 3 years’ experience in commercial role with rick knowledge of supply chain logistics and local market practice

Skill sets

• rospecting and targeting customer in focused products
• Excellent communication and presentation skills

Analytical skills

• Understanding of operational process
• Good knowledge in both international and domestic logistics
• Established network of customer and business relationships
• Relevant work experience in a supply chain division of an MNC or 3PL
• Be able to work in complex situation and under pressure

Key Result Areas

• Meet budget goals, including overall Revenue and CM targets for specific services
• Accounts generating at least minimum corporate CM
• Meet regional AR target
• Full compliance in sales system input

This position reports to the owner of VAIN BEAUTE. The trainee responsibilities includes, overseeing operational systems, processes, manages day to day business of the operations, addressing operational concerns and issues, monitoring overall customer satisfaction, developing and implementing operational procedures and policies, find ways to increase quality of customer service, also oversee finance management.

Individual to be involved in:
1. Oversee all daily operational activities
2. Developing strategic plans to formulate operational plans and operational improvement
3. Ability to respond, make right decisions and resolve diverse problems.
4. To build and foster good relations with new and existing customers
5. Any ad-hoc duties assigned

Technical Skills and Competencies

1. Knowledge of operations management
2. Knowledge of finance management
3.Proactive to make planning and strategy decisions.
4.Good Customer Relationship Skills

Duration of Attachment: 6 Months

Responsibilities

• Responsible for leading in continuous development and improvement of the company and assist in the development and formulation of long and short-range planning, policies, programs and objectives.
• Responsible for developing the operational plan and establish procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer, licensor and company quality standards.
• Responsible for achieving ptimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
• Responsible for developing and improving team through replacement, planning and activities
• Responsible for all the written performance reviews of all management and supervision within your area of responsibility

Requirements

• Min Diploma in Engineering
• Min 5 years of working experience in managerial role in Manufacturing / Oil&Gas/ Precision Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

The Lab Support Executive reports directly to the school manager(s). The position manages, supports, and maintains the laboratories within the university which are mainly used by students for class sessions, experiments, and exams/tests as part of the students’ learning. The maintenance includes the computers, software, and applications that are installed on PCs that are used for lab sessions/classes/exams/training.

The Lab Support Executive is also responsible for providing reliable IT support solutions and services to the school's lab-based programmes in the university to ensure a positive learning experience.

Responsibilities include but not limited to the following:

• Support students’ capstone projects, in particular AR/VR projects
• Providing user and maintenance support which includes investigating, troubleshooting, and resolving errors for AR/VR systems
• Setup and maintain VR labs
• Configure and maintain VR lab hardware and software for use in academic programmes and applied research
• Must be able to do basic AR/VR programming and must be willing to learn how to code.
• Provide technical support on implemented systems/platforms

Job requirements:

• Degree/Diploma in Computing/Immersive Media/Digital Media or related disciplines
• Hands-on experience with 3D modelling and basic AR/VR content development. Familiar with Unity3D, Android Studio etc.
• Have a firm grasp of programming languages such as C#, C/C++ and Python
• Familiarity with Google Cardboard, HTC Vive, Vive Pro, Oculus Rift or Microsoft HoloLens hardware and software
• Possess relevant certifications (or equivalent training/experience) preferred
• Able to take challenges, work independently or as a team, and be self-driven to learn new technologies
• Resourceful team player and possess good communications and interpersonal skills
• Experience with cloud technologies/platform such as AWS, Azure is an added advantage
• Experience in scripting and using automation tools is an added advantage
• Shift work is required and shift allowance is provided

Our client is a fast-growing FMCG with solid business operation across the globe. Due to the business expansion and to facilitate their company growth, they are looking for an experienced FP&A Manager to join their Singapore office.

Reporting directly to the Senior Manager, you will be supporting their global FP&A activities and acting as a strong business partner with different functional stakeholders. You will be managing the full P&L, preparing in-depth analysis for management business review and decision making, and working closely with different countries / legal entities to achieve their business financial and operational goals. You will also be involved in process improvement and help to drive the growth of FP&A capability.

Requirements:

• Degree in Accountancy or accounting qualification and with prior experience in regional FP&A role.
• Strong advanced Microsoft Excel skill, prior experience in ERP and management reporting/consolidation systems will be advantages
• Experience in building financial models
• Strong experience in working with cross functional teams

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

#LI-JC1

Responsibilities

• Responsible for leading in continuous development and improvement of the company and assist in the development and formulation of long and short-range planning, policies, programs and objectives.
• Responsible for developing the operational plan and establish procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer, licensor and company quality standards.
• Responsible for achieving ptimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
• Responsible for developing and improving team through replacement, planning and activities
• Responsible for all the written performance reviews of all management and supervision within your area of responsibility

Requirements

• Min Diploma in Engineering
• Min 5 years of working experience in managerial role in Manufacturing / Oil&Gas/ Precision Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

• Preparing and assembling ingredients for menu items.
• Preparing high-quality meals and food items according to company recipes.
• Storing excess food at the correct temperature in order to avoid spoilage.
• Ensuring that food portions and food presentation meet company standards.
• Monitoring supplies and re-ordering stock as needed.
• Ensuring that cooking utensils are clean before each use.
• Cleaning and sterilizing food preparation areas.
• Assisting other cooks to ensure that food orders are completed in a timely manner.
• Efficiently resolving problems with customers’ orders.
• Ensuring that food health and safety regulations are followed.

Cook Requirements:

• High school diploma or GED.
• ServSafe food handling certification is preferred.
• Sound knowledge of cooking methods and techniques.
• Proven experience working as a Cook.
• The ability to follow recipes.
• The ability to work in a team.
• The ability to stand for extended periods of time.
• Effective communication skills.

Responsibilities

• Responsible for designing and deploying functional networks which include LAN, WLAN, WAN
• Responsible in monitoring network performance and integrity and resolving issues tiers of support have escalated by troubleshooting cloud and local infrastructure
• Responsible for planning out network installation and/or upgrade project, assign milestone tasks to support personnel and meet company deadlines for full implementation,
• Responsible for creating, overseeing and testing security measures
• Responsible for mentoring junior team members

Requirements

• Min Degree in computer Science, Engineering or a related field
• Min 3 years of working experience as a Senior Network Engineer or Network Administrator
• Professional certification (e.g. CCNP, CCDP)
• Experience in network administration and architecture
• Experience with access control models and network security

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

• Perform day-to day accounting function and able to maintain full sets of accounts with proper records and schedules.
• Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger.
• Manage procurement processes, including record keeping and ensure compliance to organisation’s policies and processes.
• Ensure budget holders provide procurement plans in a timely manner and work closely with them to plan and initiate procurement.
• Ensure that procurement needs for the team and payment for invoices are properly carried out and processed respectively according to CMSG’s procedures and guidelines.
• Conduct reviews, recommend and implement KPIs, SOPs, etc to improve work efficiency and effectiveness to achieve better procurement outcome, contract management and corporate governance.
• Manage and coordinate internal and external audits to ensure timely response to the auditor and follow-up by the team.
• Assist in contract management and office administration.

Requirements

• Diploma or Degree in Accountancy/Business
• Preferably at least 3 years of relevant experience in procurement and office admin.
• Working experience in public sector and charities would be advantageous.
• Preferably with working knowledge of accounting software in Xero and MS Office applications.

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Job Title: Senior Sales & Project Executive (ID5043)
Location: Ubi
Working Hours: Mon to Fri 8.30am – 6pm
Salary: $3500 to $5000

Job Description:
The role and responsibilities include, but are not limited to:
• To focus on business development
• To develop new customers
• To secure new projects
• To do lighting specifications
• To manage and grow existing overseas distribution channels
• To promote and create product awareness

Requirement:
• Min Diploma in Business / Marketing / Electrical or Electronic Engineering
• Min 3 years’ experience as a Sales roles in Construction material industry
• Good contact with Distributors, Developers, Architects, Interior Designers & etc
• Strong business development skills
• Strong business acumen
• Product training is available

Strategic Role:

Plan and drive the end-to-end service delivery processes via effective and optimum end to end program management, to ensure successful service provisioning, service fulfilment, quality assurance and Field Supports in timely manner in line with TM’s goals and vision of world-class service fulfilment towards operational excellence, in accordance with agreement (SLA/SLG/RFS) and industry standard aiming to expedite revenue growth and customer loyalty.

Key Responsibilities:

• Lead the overall technical support functions of company’s bandwidth and data products.
• Manages client satisfaction from all levels, commitment and expectation to the service level agreed upon and ensure timely escalations were manage adequately.
• Responsible for the 24x7 customer post-sales support & field support
• High level of expectation to establish great working partnership with Solution Consultants and partners in order to adequately conclude negotiation.
• Effectively translate business case into technical and budgetary proposal.
• Collaborates in discussions with Global Business Division and Product Development Units on market trends, new products, budget and service delivery issues
• Maintains proper technical and network records of all business technical transaction and customers information
• Maintain a strong knowledge of company products and offerings, including our value added services and competitive positioning in the market industry.
• Managing successful service activation of orders from initiating, planning, executing, controlling, and closing.
• Performs other duties as assigned by the Manager & Country Director

Job Requirements:

• Candidates preferably possess a good diploma or degree in Telecommunication or Information Technology
• Candidates must have at least 3 years experiences in wholesale bandwidth and data platform
• Possesses good (hands-on) network and configuration knowledge on CISCO & Juniper router series equipment
• Proven track record in managing bandwidth and data equipment. Also, must be able to handle several complex customers’ request/tasks simultaneously
• Strong knowledge in MS office and able to create formulas from excel effectively
• Good technical feel and business writing skills
• Having strong customer focus and strong integrity
• Demonstrated ability in interpersonal communication and presentation skills
• Positive working attitudes, able to work independently

Job Summary:

We are seeking experienced architects to join our team. As a Senior Architect (lead), you will be responsible for leading architectural design and project management of large-scale complex projects. This position require strong leadership skills, effective communication, and the ability to work collaboratively with a team.

Job Responsibilities:

• Lead architectural design and project management of large-scale complex projects
• Collaborate with clients, contractors, and other stakeholders to ensure project success
• Ensure compliance with local building codes and regulations
• Communicate project progress and status to stakeholders and team members
• Develop and maintain project schedules and budgets
• Provide guidance and mentorship to junior team members
• Conduct research and analysis to inform design decisions

Job Requirements:

• Tertiary qualifications or equivalent academic qualifications in architecture
• Minimum 8 years of experience plus BOA registration preferred for Senior Architect position
• Experience in design or project management of large-scale complex projects (SGD $50 million and above)
• Familiarity with Public Projects (PSSCOC) protocol of project management
• Experience in healthcare projects highly preferred
• Knowledge of local building codes and regulations
• Strong leadership skills and ability to work collaboratively with a team
• Self-driven with strong problem-solving skills
• Excellent communication skills, both verbal and written

Responsibilities:

• Undertake audits of clientele in various industries
• Support the planning, execution, and completion of audit engagements
• Work effectively as a team member, sharing responsibility, providing support, and maintaining communication in conducting audit engagements
• To train and supervise juniors should the need arise, and to monitor their work progress
• Prepare audit reports, communicate findings and recommendation
• Develop and maintain productive working relationships with clients’ personnel
• Able to take up ad hoc assignments when required

Requirements:

• Possess at least a Degree in Accountancy, ACCA, or equivalent qualification
• Minimum 3 years Audit experience
• Proficient in office applications (MS Office)
• Good communication, analytical, and problem-solving skills
• Ability to work independently under tight deadlines
• Hardworking and positive attitude, with the ability to work as a team or individually
• Strong interpersonal and client relationship skills

If you possess the above qualities, we would like to hear from you. Career advancement and attractive remuneration are offered to candidates with relevant qualifications and experience. Please email your resume with your current and expected salary and copies of academic certificates together with a recent photograph to: [email protected].

(We regret to inform that only shortlisted candidates will be notified)

Job Description:

WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action!

Responsibilities:

• Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located.
• If necessary, transfer requests and incidents to a more specialized level of support.
• Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
• Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment.
• Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible.
• Participate in office deployment, relocation and renovation projects.
• Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wi-Fi, cabling, networking, etc.).
• Preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time.
• Maintain the inventory of IT assets in the CMDB rigorously.
• If necessary, help resolve IT incidents remotely.
• If necessary, assist on day-to-day IT procurement requests for all hardware and software for the assigned office.
• Participate in computer performance testing, report and documentation.
• Guide and train the users on best practices whenever possible and needed.
• Develop collaborative relationships with end users to personalize and improve the service.
• Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems.
• Maintain and improve the IT work desk, stockroom, etc.
• Contribute to the documentation of IT incident resolution processes.
• Participate in the development of long-term strategies and planning for the future needs of IT services.
• Any other assigned tasks.

Experience:

• A very strong desire to serve and help users.
• A marked interest and a great curiosity towards information technologies.
• Able to communicate clearly orally and in writing. English and one local Asian language (Any additional language capability would be an advantage)
• Know how to manage priorities and customer expectations.
• 2 to 5 years of experience as a level 2 support technician.

Education:

• Degree or certificate in computer science or other computer-related discipline.
• A+, Network Plus or Help Desk Institute certification.
• Proficiency in Microsoft Office 365 and common office tools/software
• Knowledge of ServiceNow.
• Knowledge of ITIL processes.