New Asia Lion City Trading Co., Ltd., founded in 2023, is a subsidiary of Hainan Haiyan Food & Beverage Investment Co., Ltd. from China. Specializing in the food and beverage industry, the company operates restaurants that showcase Hainanese cuisine, including the iconic Hainanese chicken rice, alongside popular Singapore dishes and Peranakan flavors. It proudly owns "Yanjiang Hainan Cuisine," a distinguished Chinese heritage restaurant chain, and the well-known hotpot brand, "Shufengjiu Chengdu Hotpot." With a wealth of experience in restaurant management, New Asia Lion City is dedicated to introducing more exquisite dishes to Singapore, promoting authentic Chinese and Southeast Asian flavors, and delivering unforgettable dining experiences to its customers.

Duties & Responsibilities

• Operational Oversight: Manage daily operations across both Front of House (FOH) and Back of House (BOH) to ensure smooth and efficient service. Ensure excellent customer service to maximize guest satisfaction and promptly resolve any complaints.
• Quality Control and Vendor Management: Conduct regular assessments of food and beverage quality, identifying potential areas for improvement and exploring new vendor options.
• Staff Management and Development: Organize and manage staff shifts to optimize operational efficiency. Evaluate employee performance and provide constructive feedback to promote team productivity. Train new and existing staff in high-standard customer service practices. Oversee staff appearance, hygiene, and adherence to restaurant standards.
• Inventory and Cost Management: Anticipate and manage inventory needs for food, kitchen supplies, and cleaning products. Monitor and control operational costs, implementing strategies to reduce waste and enhance profitability.
• Sanitation and Safety Compliance: Ensure full compliance with all health, safety, and sanitation regulations.
• Brand Image and Community Engagement: Uphold and promote the restaurant’s positive image, suggesting and implementing strategies for improvement. Actively engage with the local community to promote the brand, organizing events and utilizing word-of-mouth marketing.
• Financial Performance Reporting: Prepare comprehensive reports on weekly, monthly, and annual financial performance, including analysis and actionable insights.
• Marketing and Audience Growth: Recommend and implement marketing strategies to expand the restaurant’s audience, such as discounts, promotions, and social media advertising.
• Sustainable Practices Implementation: Develop and enforce policies that support sustainable and eco-friendly restaurant operations.

Requirements:

• Proven experience as a Restaurant Manager, with priority given to candidates who have managed or worked within chain restaurant brands.
• Strong leadership and organizational skills with the ability to manage a diverse team.
• Exceptional customer service orientation and communication skills.
• Solid understanding of financial reporting and budget management.
• Familiarity with sanitation and food safety regulations.
• Marketing and community engagement experience is a plus.

We regret that only shortlisted candidates will be notified,

Our client is a leading multinational technology company.

Job Responsibilities:

• Partner with various cross-functional leads across Marketing, Sales, Partnerships, and Communications to ensure alignment and collaborative thought partnership in development and execution of direct advertiser and agency marketing programs
• Directly lead cross-functional initiatives, work with broad cross-functional internal teams to ensure tracking of stakeholder-dependent readiness plans including reporting key milestones status, risks and contingency planning and issue escalation as necessary
• Anticipate bottlenecks, balance business objectives and needs versus technical and operational constraints and adjudicate between internal stakeholder groups to resolve blocking issues
• Manage information cadences and processes, including status updates to executive leaders, escalations and mitigations and overall documentation management
• Partner with internal stakeholders to inspire and educate on available programs, opportunities and materials
• Work closely with Data Science and Analytics teams to determine return on investment and measure efficacy of programs, developing insights to develop new and/or improve existing processes
• Effectively manage complex projects across multiple program management, engineering, product and marketing organizations
• Draft and adapt program materials, communications and collateral for various stakeholders, audiences, channels and markets.

Job Requirements:

• Bachelor’s degree in business, Communications, Marketing, or related field
• 5+ years of experience in advertising, marketing background from tech or agency environment.
• Prior marketing program /sales experience preferred
• Data sufficiency, comfortable getting familiar with new software in order to develop reports with actionable insights
• Experience managing budgets both for individual activations and on a larger scale
• Skilled at drafting decks and communication material for internal and external audiences
• Strong operational background - bringing teams and functions together to increase efficiency.
• Comfortable working with a global team spread across multiple time-zones and an understanding of regional nuances, previous experience with global activations a plus
• Ability to handle the pace and ambiguity that comes with working in a start-up environment
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Self-starter, comfortable prioritizing work streams and communicating these priorities to leadership and stakeholders in various functions and geographies.
• Strong knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Our client is a leading multinational technology company.

The main function of a non-IT program manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project.

Job Responsibilities:

• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
• Present and explain proposals, reports and findings to clients.
• Work with Systems Program Managers (SPM) and Systems Analyst (SA) across multiple programs to support the needs of the business.
  * Identify opportunities in existing processes to streamline and standardize processes
  * Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
  * Effectively managing, developing, and training the larger team on new processes
  * Ensuring that all processes used by the global team are thoroughly documented, and regularly improved.
  * Conducting and sharing results from service and operation performance reviews.
  * Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
  * Systematically interprets user problems and identifies solutions and possible side effects.
• Consult or negotiate with clients to prepare project specifications.

Job Requirements:

• Bachelor's degree in business administration or a related field.
• Min 4-5 years end to end project management experience
• Strong knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Strong knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.
• PMI or PMP certification preferred.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

about the job

• Leadership and Coaching: Mentor and guide Relationship Managers to enhance their sales capabilities, deepen product knowledge, and strengthen client management expertise.
• Business Development and Growth: Lead initiatives in client acquisition and business expansion to grow the bank's Priority Banking and wealth management portfolios.
• Performance Management: Deliver regular updates to senior management on team productivity, client satisfaction metrics, and revenue performance.
• Strategic Planning: Develop and implement business strategies to achieve organizational goals, drive market penetration, and strengthen client relationships.

skills and experience required

• Minimum of 5-8 years of experience in wealth management, Priority Banking, or a similar client-facing role.
• Strong leadership and coaching skills with a demonstrated ability to manage and motivate teams.
• Excellent interpersonal and communication skills for building strong relationships with clients, team members, and stakeholders.
• Comprehensive knowledge of financial products, including investment instruments, wealth management solutions, and risk management tools.

To apply online please use the apply function
(EA: 94C3609/ R21103354)

SUMMARY

You will be responsible for all aspects of treasury risk management, including liquidity management, cash flow forecasting, foreign exchange, interest rate risk management, collateral management and margining.

THE ROLE

Maintain an exhaustive map of collateral posting requirements across clearers, exchange traded platforms, OTC counterparts and shareholders.

Lead and evaluate optimal hedging strategies to maximize liquidity and funding efficiency.

Develop stress test scenarios to assess the impact of margining on company’s liquidity.

Manage one Collateral Management Analyst.

Monitor and analyse daily margining flows based on Front Office positions and market price movements, ensuring transparency and timely management and statutory reporting.

Manage daily margining arrangements and maintain strong relationships with collateral owners, relationship banks, and counterparties.

Design and implement a best-in-class commodity trading collateral framework, focusing on (i) Workflow optimization and (ii) Automation of manual tasks.

Produce and distribute detailed reporting and analytics, including monthly executive presentations and ad hoc support for company’s subsidiaries.

Collaborate within Treasury teams (FX, Margin management) to ensure high performance and alignment with overall business objectives.

Work with Middle Office and Finance to ensure standardization and reconciliation to ensure data coherence.

REQUIREMENTS

Bachelor’s Degree

7-10 years of experience in commodities trading/ utilities market/ commodities bank as a treasury/ collateral management/ middle-back office

Strong knowledge of commodities/ utilities markets, particularly in dealing with exchanges such as ICE, CME, EEX.

High level of numeracy and advanced Excel skills including spreadsheet building and VBA.

Proficiency in Python and SQL coding.

Familiarity with Bloomberg, Power BI, and PowerPivot with knowledge of quantitative analysis is advantageous.

Company Overview

At Beauty Valley Pte. Ltd., we are proud to have been a cornerstone of the beauty industry for over a decade. Our journey has been driven by a passion for enhancing beauty and empowering individuals to feel confident in their own skin. We are dedicated to creating innovative products and delivering exceptional services that resonate with our diverse clientele.

Our culture is built on collaboration, creativity, and inclusivity. We believe that every team member plays a vital role in our success, and we are committed to providing an environment where everyone can thrive. Here, you’ll find not just a job, but a career filled with growth opportunities and the chance to work alongside passionate professionals who share your love for beauty.

Join us and be part of a team that is shaping the future of beauty. Together, we can inspire and uplift others while achieving our professional aspirations.

Job Overview

The HR Manager will be responsible for overseeing the full spectrum of human resources activities, providing strategic direction to manage workforce requirements, optimize employee performance, and enhance employee engagement within the organization. The HR Manager will play a key role in promoting a positive corporate culture, ensuring compliance with labor laws, and contributing to business success by aligning HR strategies with organizational objectives.

Key Responsibilities:

1. Recruitment & Staffing

o Lead end-to-end recruitment processes including job analysis, job description creation, candidate sourcing, interview coordination, and selection.

o Work with department heads to ensure hiring decisions align with organizational needs.

o Oversee onboarding and induction programs to ensure new hires are integrated effectively.

2. Employee Relations & Engagement

o Build and maintain positive employee relations, serving as a trusted point of contact for employee concerns.

o Address and resolve workplace issues, including grievances, disputes, and conflicts, ensuring compliance with company policies and labor laws.

o Plan and execute employee engagement initiatives to enhance morale and retention.

3. Performance Management & Development

o Lead the performance management process, including goal-setting, regular feedback, performance appraisals, and development plans.

o Monitor and analyze employee performance and productivity, providing recommendations to improve individual and team performance.

o Organize training and development programs to upskill employees and support career progression.

4. Compensation & Benefits

o Oversee compensation planning, including salary reviews, bonus programs, and incentive schemes.

o Manage benefits administration, ensuring competitive benefits offerings aligned with industry standards, including health insurance, leave, and retirement plans.

o Conduct regular benchmarking of compensation and benefits to ensure competitiveness and equity.

5. Compliance & Policy Management

o Ensure adherence to Singapore's labor laws, including Employment Act, CPF regulations, and other statutory requirements.

o Draft, review, and update company policies and procedures to ensure compliance with local and international regulations.

o Coordinate with external legal advisors or government agencies when necessary for legal matters related to employment.

6. HR Strategy & Business Partnering

o Develop and implement HR strategies that support organizational goals and objectives.

o Partner with senior management to provide HR insights that inform business decisions.

o Offer guidance on organizational development, change management, and restructuring activities.

7. HR Reporting & Data Management

o Prepare and analyze HR-related reports and key performance indicators (KPIs), tracking trends such as turnover, employee satisfaction, and training effectiveness.

o Use HR analytics to generate insights that inform strategic decisions and process improvements.

o Manage HR databases and ensure accurate, up-to-date employee records.

8. Team Leadership & Development

o Lead, mentor, and develop a team of HR professionals to ensure the efficient and effective delivery of HR services.

o Foster a culture of accountability, continuous learning, and professional development within the HR team.

o Conduct regular performance reviews for HR staff and provide development opportunities.

Qualifications & Requirements:

• Bachelor's Degree in Human Resources, Business Administration, or a related field.

• At least 5 years of HR experience, with a strong background in managing HR teams and overseeing all HR functions.

• In-depth knowledge of Singapore's labor laws, compensation & benefits, and HR best practices.

• Strong interpersonal, communication, and conflict resolution skills.

• Proven ability to work under pressure, meet deadlines, and adapt to changing business environments.

• Demonstrated leadership and team management skills, with a track record of developing high-performing teams.

• Proficiency in HR software and Microsoft Office Suite.

Working Conditions:

• Location: Primarily office-based in Singapore.

• Hours: Full-time position, typically from 9:00 a.m. to 6:00 p.m., with occasional extended hours during peak periods or to meet specific HR-related deadlines.

Position Summary

We are seeking a highly skilled and detail-oriented ServiceNow Platform Administrator to join our team. In this role, you will be instrumental in configuring, managing, and enhancing our ServiceNow platform to support key business functions, including IT Service Management (ITSM), Strategic Portfolio Management (SPM), Integrated Risk Management (IRM), and IT Asset Management (ITAM).

Key Responsibilities

• Configure and tailor the ServiceNow platform to align with organizational needs and ensure seamless performance.
• Manage user roles, permissions, and access controls within the ServiceNow environment.
• Deploy and maintain core ServiceNow modules, including ITSM, SPM, IRM, and ITAM.
• Work closely with stakeholders to gather business requirements and implement effective platform solutions.
• Diagnose and resolve technical challenges, providing prompt and effective support to end-users.
• Conduct regular system maintenance, including patching, updates, and ensuring data accuracy.
• Monitor the platform's performance and overall health, identifying and mitigating any potential risks or issues.
• Partner with development and QA teams to facilitate smooth integrations and platform enhancements.
• Develop and maintain detailed documentation for configurations, processes, and operational procedures.
• Stay up to date on platform updates, new functionalities, and best practices to drive ongoing improvements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 5 years of experience as a ServiceNow Platform Administrator or similar role.
• Strong expertise in configuring, customizing, and managing the ServiceNow platform.
• Familiarity with ITIL processes and hands-on experience with ITSM administration.
• Experience with ServiceNow modules such as SPM, IRM, and ITAM is a plus.
• Exceptional analytical and problem-solving capabilities.
• Strong interpersonal skills, with the ability to collaborate effectively across teams and communicate clearly with stakeholders.
• ServiceNow Certified System Administrator (CSA) certification is preferred.

Basic Requirements:

• Education: Bachelor’s degree or above, preferably in Finance, Economics, International Trade, Maritime Management, Law, or related fields.
• Work Experience: Over 10 years of experience in dry bulk shipping companies, with at least 5 years of management experience in shipping finance, ship leasing, financing leases, and asset management.
• Management Experience: Experience as a senior executive or department head in large shipping enterprises, financing leasing companies, or financial institutions.

Professional Skills and Knowledge:

• Industry Knowledge:
  • Familiar with shipping industry market dynamics, ship asset management, and risk control related to market fluctuations.
  • In-depth understanding of financing lease business models, including sale-leaseback, operating lease, and capital lease processes.
  • Knowledge of domestic and international shipping market trends, ship buying and selling, financing channels, and regulatory policies.
• Financial Expertise:
  • Proficient in risk management, capital allocation, financial planning, and capital operation related to financial leasing.
  • Capable of financial analysis, fund management, and capital operations, with an understanding of capital markets and financial instruments.
• Legal and Compliance:
  • Familiar with domestic and international laws and regulations related to shipping, leasing, and financing.
  • Ability to handle domestic and international transactions, contract negotiations, and risk control audits to ensure legal compliance.

Key Responsibilities:

• Business Development: Lead efforts to expand the shipping finance and leasing market, establish customer channels, and drive business growth.
• Capital Management: Develop financing plans, optimize capital structure, control financing costs, and enhance capital efficiency.
• Risk Control: Oversee risk management processes for ship leasing projects, ensuring the safety and sustainability of projects.
• Strategic Planning: Assist the General Manager in formulating company strategic plans and promote innovation and diversification in leasing business.
• Team Management: Manage the business division and talent development, optimize team operations, and improve performance evaluation.

Personal Qualities:

• Leadership: Strong strategic thinking, decision-making ability, and execution skills to drive the business forward amidst uncertainty.
• Communication Skills: Excellent communication and negotiation skills, with the ability to coordinate and collaborate with external financial institutions, clients, and regulatory bodies.
• Stress Resilience: Ability to cope with complex market changes and high-pressure environments while maintaining quick responses and clear decision-making.

Preferred Qualifications:

• Over 5 years of professional experience in large shipping or financial leasing companies, with a track record of managing a department in a major enterprise.
• Familiarity with international markets and cross-border financing, with a global perspective and cross-cultural communication skills. Long-term overseas work experience is preferred.

Responsibility

• Manage and mentor a team of account associates in providing quality accounting and taxation services.

• Manage and ensure the preparation of financial reports and tax by the team in accordance to accounting standards.

• Manage the preparation of full sets of accounts and partial set of accounts for various companies across multiple industry, including reconciliation, cash flow, closing.

• Handle tax structuring/planning, tax audit and dealing with tax authorities.

• Ensure timely submission of deliverables to clients.

• Supervise, mentor and provide guidance to a team of associates to achieve excellence in work.

• Constantly stay updated with new regulations and accounting standards and assist in staff training, such as conducting of training sessions for staff.

• Identify and drive process improvement within the department.

• Work with Director in expanding client portoflio, including meeting potential clients, drafting proposals for new assignments and managing existing accounting client portfolio

• Other ad-hoc assignments from Director

Requirements

• Recognised degree in accounting or other professional qualifications recognized by ISCA

• Min 5 years of relevant experience, preferably in an outsourced environment

• Min 3 years of People management experience

• Meticulous and good analytical skills

• Experience dealing with tax authorities and tax audit

• Good interpersonal and communication skills

• Organized, process-driven and able to drive results

BUSINESS ALLIANCE & DEVELOPMENT MANAGER

Responsibilities

• Actively seek out new sales and business opportunities through cold calling, networking and social media and to crystalise leads to actual revenue
• Set up meetings with potential clients and business partners to identify business development opportunities to increase the Firm’s revenue
• Engage with clients, bankers, mortgage brokers, real estate agents and other business partners effectively to foster a good working relationship and increase file count and revenue growth
• Attend and participate in events on behalf of the Firm to strengthen and build a robust business relationship
• Negotiate/close deals and handle complaints or objections from clients, business partners or prospects and share with internal teams
• Respond promptly to emails, texts and telephone calls from clients and business partners
• Establish, develop and strengthen relationships with clients and business partners
• File creation and o-ordination with the team to ensure a smooth work process
• Plan, coordinate and implement marketing strategies to promote and develop new business relationship and opportunities as well as revenue generation
• Acts as an intermediary between the Firm and Clients as well as business partners
• Work and report to the Partners on Business Alliance and Development prospects, targets and achievements

Requirements

• Able to build business relationships
• Proven experience in a sales role
• Strong grasp of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Ability to identify new business growth opportunities and enabling satisfactory service quality to clients and business partners resulting in increased business generation
• Good interpersonal skills with agency leaders, real estate agents and clients
• Effective marketing, verbal and written communication skills
• Strong problem-solving and negotiation skills
• Experience in Conveyancing, Banking, Real Estate Work or Customer Service will be an advantage
• Outgoing personality and enjoy attending events and socialising with agency leaders and realtors
• Able to create EDMs and simple Excel sheets
• Organised and meticulous
• The role will involve engaging with Mandarin-only speakers, thus a high proficiency in the language will be an advantage.

Attractive remuneration package for the right candidate.

Interested applicants to submit resume stating experience with current/expected salaries.

We regret that only shortlisted candidates will be notified.

Job Details:

• Working days: Mon - Fri (office hours)
• Work location: Clarke Quay / Novena (work in office)
• Salary: up $3,300 per month
• Contract duration: till Dec 2025 (Renewable depending on performance and project)
• Able to start work immediately or within 1 month notice period

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6946

Should you be interested in this position, please contact Andrine at 81253689 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1770602 (Teng Min Yee)

Job Requirements:

• Assist respondents to complete selected surveys online or via manual collection.
• Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• EA Registration No. R24120918 TAM SEE MIN

Admin (Maths Enrichment Centre)

Working hours : 4 week days and 1 weekend
1. Weekdays - 2.30 pm to 9.30 pm
2. Weekend - 9.30 am to 4.30 pm
Working location: Marine Perade
Salary: Up to $2300 (depends to experiences)

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description

• Responding to customers enquiries (Training provided).
• Collection of fees.
• General office admin tasks (printing, organising, updating of records etc).

Requirement

• Relevant experiences working as Admin.

• Focuses on handling customer inquiries primarily via phone, providing efficient and direct solutions in a fast-paced, transactional environment.
• Representatives manage calls while utilizing customer management software (CRM), updating systems, and referencing knowledge bases to resolve issues effectively.
• Additionally, they may assist with User Acceptance Testing (UAT) to ensure new systems meet customer needs and operate smoothly.
• Willingness to take on various tasks and adjust to changing work demands.

Requirements:

• Good communication skills
• Active listening
• Ability to provide positive customer experience while maintaining professionalism, even in difficult or high-pressure situations

To apply, simply click "APPLY"and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1770602 (Teng Min Yee)

E-CHANNEL SERVICE CENTER OFFICER (6 mths CONTRACT for maternity cover)

My client is a top tier Private Bank.

ROLE PROFILE:

The E-Channel Service Center officer is a key member in the Client Service Network (CSN) team. He/she is responsible to provide first level Digital Platform support by phone and/or e-mail to Clients. He/she has to analyze and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.

KEY FEATURES OF THE POSITION Stakeholder / Client Management

• “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.

• Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.

Job Scope:

• Perform independent verification of client’s instructions

• Perform Independent Call Back to clients for High-Risk Transactions as a form of anti-fraud deterrence

• Co-ordinate & ensure smooth and timely delivery of client’s instructions/documents between two

processing locations (SG and HK)

• Process Closure of Accounts and all their related requests

• Support quarterly Periodical Fee processing

• Perform Signature Verification for non-account life cycle related documentation

• Process new, renewal or termination of Bankers Guarantee for credit card clients

• Assist to prepare quarterly updates of the Bank’s Authorized Signatory List to various counter

parties

• Prepare Audit Confirmation & Custody Declaration for clients’ auditors and external asset managers

(EAM) respectively

• Maintain the knowledge database of the E-Channel Service Centre.

• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.

• Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.

• Ensure activities performed are in compliance with relevant regulations and internal policies.

• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.

• Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.

• Support any ad-hoc tasks / requests as assigned from time to time.

• Provide support as a team also for Hong Kong Public Holidays.

Regulatory Responsibilities &/OR Risk Management

•Demonstration of appropriate values and behaviors including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations.

SKILLS REQUIREMENTS OF THE POSITION

•Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal-oriented communication style

•Meticulous and efficient working style

•Ability to work under pressure

•Able to work with minimal supervision and a team player

•Proactive, hands-on, and solutions-oriented

•Good analytical and problem-solving ability

•IT savviness

Professional and Technical

•Degree with at least 3 years of related banking working experience

•Previous experience in call Centre and/or call back experience is preferred

•Good understanding of Banking and financial products

Salary: $3700- $4000

Work location: Changi

Position Title : Admin (Education Centre)
Location : Hougang
Working days: 5 days (Wednesday to Sunday)
Centre is off on Monday & Tuesday (Both weekend need to work)
Working hours : 44 hours per week varies, weekdays end latest 9:30pm , weekend 6:30pm
Salary : $1,800 - $2,500

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description :

• Will carry out co-ordination of classrooms, worksheets organisation and arrange replacement classes.
• Communication with parent/guardians of students with regards to school admin matters (Whatsapp company mobile provided for use on premise.)
• Patient and willing to follow work guidelines and structure.
• No finance functions required. eg (no bookeeping, billing, collections or secretarial functions etc.)

Summary 

This position is responsible in ensuring a safe environment for the hotel employees and guests, and safeguards the assets of the hotel. The Security Manager assists the Management, employees and guests in every way that is consistent with the protection and prevention objectives. 

Job Responsibilities 

• Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.  
• Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.  
• Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, and guests of the Hotel.  
• Be proactive in guests’ requests and anticipate Safety needs according to Singapore’s events. 
• Maintain a high level of controlling details within the guest areas. 
• Conform to and enforce Security policies, procedures, rules, and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.  
• Prepare the annual capital and operating budgets for the Department.  
• Ensure that all potential and real Hazards are reported immediately and rectified. 
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.  
• Assist in safety and emergency training for all employees. 
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees. 
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others. 
• Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution. 
• Perform other duties as directed by the General Manager. 

Operations Manager

5 days, 9am-6pm

Salary: $4000 -$5000

Location: (Orchard), requires traveling to site too

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Company Industry:

Provides out-of-home imaging solutions and services to consumers in theme parks, attractions and special events.

Job scope:

• Maximizing imaging revenue and achieve revenue targets
• Implementing business development and sales strategies, and to maximize the potential of existing client networks
• Responsible for planning and sourcing new business opportunity.
• Monitoring ongoing trends in marketing and the industry to support development of long-term account plans
• Talent planning of the team to support the long term development of the company
• Main point of contact with external stakeholders

Requirements:

• Matriculated or above, tertiary education is preferred
• Minimum 5 years experiences in the field of imaging/ Trip site / hospitality with at least 3 years at the manager level
• Knowledge in data analysis, experience user of PC and office software
• Prior experience in photography service industry is highly preferred

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Minimum 3-10 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will drive recruitment activities for Agency Division and provide guidance to Agency Leaders. As part of this dynamic role, you will report to the Recruitment Cluster Head and work closely with Agency Division to drive growth in the agency force, bringing in quality and productive Financial Consultants. You will also be responsible for the selection and development of quality Financial Consultants, through a systematic onboarding process to inculcate them with best practice behaviours.

Job Profile Summary:

In this role, you will drive recruitment activities for Agency Division and provide guidance to Agency Leaders. As part of this dynamic role, you will report to the Recruitment Cluster Head and work closely with Agency Division to drive growth in the agency force, bringing in quality and productive Financial Consultants. You will also be responsible for the selection and development of quality Financial Consultants, through a systematic onboarding process to inculcate them with best practice behaviours.

Job Description:

• Drive manpower growth through identified key performance indicators.
• Provide guidance, support and direction to Agency Leaders to achieve monthly and yearly targets in line with the company’s plan in areas of recruitment and retention, and to ensure alignment with the company’s strategies.
• Identify and lead recruitment related projects/initiatives that support Agency Division in driving manpower growth.
• Work closely with Agency Leaders in identifying quality Financial Consultants through the use of selection tools and other qualitative assessment techniques including interviews.
• Oversee the systematic onboarding of new Financial Consultants through various company initiatives to develop the right foundation and positive behaviours.
• Set and track the expected standards for new Financial Consultants, and ensure that they adhere to these standards in order to build longevity in the career.
• Identify and encourage Financial Consultants who aspire to progress towards a career in agency management.

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment

Working Experience:

• Minimum 3 years of relevant experience with Distribution Management or recruitment activities

Education:

• Degree in business or related fields of study

Language:

• Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

• Position: Microbiology Laboratory Manager
• Industry: Laboratory Specializing in Both Chemical & Microbiological Parameters
• Salary Up to $6,500 +_ Bonus
• Workings Day: 5 Days (Monday to Friday or Tuesday to Saturday)
• Shift Work: 9:00am to 6:30pm, 9:30am to 7pm, 10:30am to 8pm
• Office location: Woodlands Industrial Park (Woodlands & Admiralty Area)

Ideal Candidate: Min 6 years working experience in ISO17025 laboratory and possesses SAC Singlas signatory for Microbiology &/or Bio-Molecular and laboratory operation and management experience.

Qualifications:

• Educational Background in Bio / Life Sciences & Microbiology, or Bio-Tech / Bio-Molecular Education, or equivalent with 12 years related laboratory experience (Masters & PhD preferred).
• Experienced with method-related tasks, including development, verification, validation, and enhancement.
• Experience in both Micro-Biology as well as PCR and Bio-Molecular Work will be a huge advantage.
• Possesses SAC Singlas signatory for Microbiology &/or Bio-Molecular and laboratory operation and management experience.
• Minimum 6 years as a laboratory manager, including proven technical knowledge and laboratory experience.
• Experienced in audit & CAPA management skills.

Job Description

• Acted as the primary liaison between the laboratory and clients for routine daily sample analysis.
• Organized and participated in workflow management and execution.
• Prioritization of urgent and regulatory testing.
• Recruitment of suitably qualified staff.
• Preparing advance rosters, including supervisory and signatory staff.
• Coordinating staff to meet KPIs related to turnaround times (TATs) and customer needs.
• Ensuring qualified and trained staff are available to meet TAT.
• Keep management informed of operational or productivity issues as they arise.
• Provide management with information for annual budgeting and monthly reporting, including resource usage and productivity metrics.
• Review and update laboratory procedures as needed.
• Validate and release test reports to customers.
• Train staff on test procedures, equipment operations, and laboratory protocols.
• Troubleshoot technical issues related to testing methods or equipment.
• Write and execute method or equipment validation protocols.
• Initiate or revise procedures and forms, and conduct method validations.
• Attend regular team meetings and demonstrate leadership to motivate the team.
• Ensure clarity of roles and efficient deployment of staff resources.
• Foster a culture of continuous quality improvement and actively promote staff development.
• Participate in new projects and assist in implementing business improvements.
• Ensure compliance with systems in collaboration with the Quality & Compliance Department.
• Respond promptly to customer inquiries and complaints, keeping them informed of any delays.
• Complete all internal and external audits and corrective actions as required.
• Engage in workplace safety practices to promote a safe environment.
• Oversee and participate in equipment maintenance while troubleshooting any issues that arise.
• Manage risks associated with microbiological and biomolecular analyses of wastewater samples and water matrices.
• Oversee laboratory financial planning and execution.
• Lead strategic goal planning and laboratory operation management.
• Drive capability development and perform validation of results and report issuance.
• Review and write SOPs, plan method studies, and execute proficiency testing (PT).
• Lead by example while advocating for EHS, integrity, compliance, and ethics.
• Evaluate staff performance and manage manpower and resources.
• Escalate laboratory issues and serve as a liaison between the lab and management.
• Research and spearhead operational improvement initiatives.
• Execute additional tasks as directed by the business.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

The Deals Advisory team

Our team supports corporate and private equity clients through a pragmatic approach that unlocks value from a transaction. We support clients from wherever they are in the deal process be it deal strategy, due diligence, valuations or post-merger integration.

We are a growing team of dedicated professionals that embrace the adrenaline that comes with each deal. Our team members learn and grow in an environment that blends structured approaches with flexibility, enabling our people to continuously adapt and develop into trusted deal advisors.

Responsibilities

• Assist in project managing multiple client engagements
• Establish effective working relationships with stakeholders and clients
• Advise clients during the due diligence process to identify key value drivers and challenge assumptions about future performance
• Analyse financial and non-financial information to formulate views and conclusions
• Analyse historical and pro forma financial information to assess trends and fluctuations that may impact cash flow requirements and deal valuation
• Prepare and draft client reports to address their strategic goals, including as the buyer or seller of the assets
• Keep up to date with global, regional, and local business and economic issues
• Be actively involved in business development activities to help identify and research opportunities for new/existing clients
• Coach and supervise junior team members

Qualifications and requirements

• Bachelor’s degree in Accounting, Business, Economics, Finance or other relevant fields
• Minimum 5 years and above of relevant deals advisory experience
• Strong project management skills
• Highly adaptable, able to work independently and effectively under pressure in a fast-paced environment
• Demonstrated ability to think on your feet
• Entrepreneurial mind set and business acumen

Overview of the Job

The GroupM Services team adopt a collaborative and customer-centric approach in delivering high value and innovative solutions for our Agencies and Agencies’ clients, including the activation and execution of dynamic media campaigns.

We are currently looking for a Senior Performance Manager to join us. You will be responsible to oversee the entire end to end of campaign management process to support GroupM agencies and clients. Working closely with internal teams and directly with clients to ensure seamless campaign plan development, execution and delivery.

3 best things about the job:

1. Opportunity to work with market leading clients, pioneering Performance marketing
2. Working with an extremely diverse, international group of individuals
3. Opportunity to expand the learning on Digital technology & platforms, high visibility within the agency and clients where your work is sure to be seen & appreciated.

Measures of success –

In three months:

• Become knowledgeable of the client’s business, ways of working, key client teams and internal teams, and the brand objectives for 20-21
• Seamlessly running operations on biddable platforms like Google, Facebook, Twitter and understand & implement the tracking and tagging process on Google Campaign Manager, MOAT, DAR, etc.
• Understand client’s processes & liaise with market planners to shape media plans on a monthly basis as per aligned strategies/direction
• Clear understanding of reporting requirements and ensure timely reporting to the team for taking effective decisions
• Regularly attend weekly/monthly calls with internal teams & clients providing status and updates on live local market plans, highlight issues or best practices, next steps/recommendations, if any.
• Engage regularly with Search team to get learnings and build cross platform strategies

In six months:

• Establish ways of working with planning team and become the go to person for all biddable requirements both internal (local markets and global MC) and external (global client) stakeholders;
• Be on top of campaigns that are currently live in markets and share industry best practices or suggestions to improve the performance further
• Connect with the platform teams on a weekly/monthly basis from Google, Facebook, Twitter, etc. to discuss campaign performance & issues, learn about new alphas/betas, align test and learn plans to achieve best-in-class results for the brand
• Continually building test and learn frameworks across all platforms, ensuring tests reach significance where learnings / next steps can be communicated to clients.
• Regularly liase with the internal planning and performance team to share positive results or recommend new properties as part of the learning and scale up plan for other markets
• Gain trust and confidence of all relevant stakeholders – global and local client teams and in markets teams

In 12 months:

• Guiding planning teams on the campaign output, prepare and present media recommendations for ongoing client communication plans to senior global clients for approval/ feedback
• Exceeding client KPIs across all campaigns and help to grow business by suggesting new ideas and services to the biddable/market leads

Responsibilities of the role:

Day to day business management - Work across all aspects of the biddable business for client, campaign operations, regular analysis of live campaigns, raise any alarms in case of any issues, recommending new products

Biddable Excellence – Ensuring gold class delivery on campaign while following the excellence frameworks and best practices followed by the brand

Network Management - Learning how to work with multiple markets and cultures and developing a good relationship with agency and client teams across the region and globe.

Planning Input -

• Understand the client’s objectives and recommend appropriate biddable plan basis the brief
• Lead biddable operations of Japan business and effectively manage & optimize campaigns wrt budgets, targeting, bid strategies, etc. to achieve the KPI
• Analyze Competitor’s activity & keep a lookout for industry/category trends to recommend the right course of action
• Contribution to the campaign strategies from a biddable perspective
• Weekly/Monthly calls with internal client team on campaign performance and align on any recommendations

Reporting – Timely reporting for all biddable platforms like Facebook, Google, Twitter, Campaign Manager, Analytics, etc. to the market teams and the client to take the right decisions.

Team Development: Share regular updates on new products or positive campaign results with larger team so that other markets can also adopt the learnings

What you will need:

• 3 - 4 years of operational experience across Biddable platforms
• Google Ads & Facebook Blueprint Certifications is good to have
• Experience in running high-volume campaigns across Facebook, Google, Twitter & managing campaign tracking across Google Campaign Manager, MOAT, DAR, Nielsen, etc.
• Up-to-date knowledge of best-in-class practices in digital marketing
• Strong analytical mindset with attention to detail around data, insights and actions
• Excellent communication skills and teamwork, to liaise with different market teams across APAC
• Proficient in excel and PowerPoint

More about GroupM

GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupmworldwide

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

We believe that challenges are best solved together. That’s why, when you join us, you become part of a diverse and global community of problem-solvers. You'll find an unexpected mix of people who bring their unique expertise to build trust in society and tackle important issues. Here, we welcome and encourage you to lead with value and inspiration, question and challenge assumptions, as well as embrace new opportunities to deliver quality outcomes in exciting and unexpected ways, all with the support of technology.

Our Financial Services Assurance Practice works with organisations to strengthen trust and transparency by building, maintaining and providing trust over financial reporting in a fast changing, technology-driven world. As Asia’s top financial services practice, our audit approach is at the leading edge of best practice. We draw upon our extensive industry knowledge for our clients including top blue chip companies in the asset management, banking, capital markets, and insurance sectors. We provide our clients with insights, empowered by leading technologies, into marketplace developments and global opportunities.

Key responsibilities:

• Coach and manage teams of professionals in carrying out a variety of assurance engagements;
• Forge relationships within the industry and contribute to the continued success of the teams;
• Develop and facilitate the professional growth of the team members; and
• Involvement in a wide range of advisory projects in the Banking & Capital Markets, Insurance and Asset Management industries.

Requirements:

• Relevant accounting qualifications
• 5-8 years of demonstrable experience in a similar role at a Big 4 accounting firm
• Experience in statutory and regulatory audits of Banking & Capital Markets, Insurance and Asset Management clients
• Sound understanding of IFRS/SFRS and SAS/ISA. US GAAP knowledge would be useful
• Excellent project management and team working skills
• Strong interpersonal, written and verbal communication skills
• Ability to demonstrate an understanding of commercial issues facing businesses in this sector
• Effective day-to-day management of clients; building and maintaining client relationships is crucial
• 
  

As part of our recruiting process, interested candidates are to complete an application through our career website at https://www.pwc.com/sg/careers.html

*We regret that only short-listed candidates will be notified.

· Overall, 10 years of work experience in IT with minimum of 3 years as software and application lead.

· Experience in handling regional IT application team and liaising with users across Asia region. Support vendor built and some internally built applications in Finance, HR, Compliance, Anti-Money Laundering and Finance Crime Reporting stream.

· Knowledge of operating systems like Windows, Linux and ensure the availability and effectiveness of the middle and back-office applications.

· Knowledge of RPA tools like BluePrism and support the Robotic Platform Automation platform.

· Sound understanding of Azure and Google Cloud Platforms.

· Knowledge of job scheduling and monitoring tools like Control-M and MoveIT.

· Analyzing the issues\incidents\problems by writing queries in MSSQL and Oracle SQL.

· Exposure to Agile methodologies, DevOps and should be proficient with the usage of tools such as Bitbucket\ Bamboo\ Confluence \ JIRA \ Artifactory \ Remedy and Service Now.

· Experience in SharePoint and O365.

· Handling of auditor queries where client needs to adhere to and be in line with internal controls, external audit requirements and compliance policies. Ensuring governance, processes and standard operating procedures.

· Negotiate and formalize ‘Statement of Work (SoW)’ between clients\vendors and the organization by bringing them under the agreement to take up or manage the service.

· Review and analyze service requests and incidents by using PowerBI tool. Knowledge of IT Service Management Frameworks and Standards (e.g. ITIL)

· Provide business cases to undertake the automation of the processes and conduct periodic review of automation opportunities to enhance the production support.

· Coordinate with relevant teams and functions to take incidents to closure with minimal turnaround time and no\less impact to business.

· Should be able to take initiatives like application COE (Centre of Excellence).

· Conduct weekly\monthly governance meetings with client to present the service delivered for the period in the question and evaluate the quality of services delivered along with client to enhance the processes and review the scope for improvement.

· Review procedure manuals & workflow documentations consistently to ensure up-to-date and accurate information is available with the help of Confluence tool.

· Make sure user access review conducted on a periodic basis to mitigate the risk of leavers.

· Maintain stable production environment by gate keeping & controlling the changes promoted to production, ensuring relevant testing has been performed & signed off.

Perform the post-security patching verification of applications.