Job Description & Requirements

New Client Implementations

Co-ordinate and run project kick-off's

Co-ordinate delivery with internal project teams and the client

Manage scope of projects and agree go-live milestones with clients

Liaise and build relationships across different stakeholders at a clients

Actively manage tricky situations with a client with tact and honesty

Mature Clients

Actively work on mature clients, understanding their use of the system, and checking in periodically

Work with internal support teams when production issues occur and ensure good communication with clients at all times

Contribute to internal planning, delivery and , communication with clients

Attend demos for new functionality provided, and project catch-ups with clients

Strategic Initiatives

Help define MaxxTrader's Customer Service Strategy

Provide insight and input into MaxxTrader ROEs on client communications

Help drive change and efficiency in client implementations and maintenance

Desired Qualities

Must have experience in trading/sales trading/account management in Sell-Side FX or Fixed Income markets

Understanding of trading systems esp. messaging protocols like FIX.

Pro-active candidates with a focus on problem-solving

customer-focused with an emphasis on creating long-lasting partnerships

The basics of product management, include defining an MVP, and feature commercialization.

A love for technology, and simplifying lives

Responsibilities:

• Strategize plans to align business operations with the company's mission and goals
• Lead the Project Team (including the Suppliers) in discussions with customers, and negotiation for any demand of changes such as cost, design, schedule of the products
• Close communication with customers to identify issues, and lead discussions within the Project Team to discuss countermeasures with the Suppliers.
• Involve in designing and prototyping, pre-product development by attending, leading, and facilitating the product development meetings
• Identify and prioritize product and service improvement opportunities, and create plans for implementation
• Develop complex forecasting models, budgets, resource allocation, and plans for projects
• Utilize comprehensive knowledge of company's internal operations to develop forward-looking focus for business
• Responsible for sales of automotive parts with high customer service standards, and ensure customers have all the needed information about parts
• Support identification of the right parts, prepare quotation and parts information to service advisor if required.
• Ensure technicians are adequately and timely supplied with requested parts/materials.
• Order parts according to the parts sales volume/model mix targets and target agreement
• Accurately record and process damaged parts/parts returns
• Perform continuous improvement for the duties described above
• Perform any other ad-hoc duties be assigned by management or Japan HQ

Requirements:

• Minimum bachelor’s degree holder from reputable local or international universities in relevant field of study
• At least 6 years of relevant working experience in automotive trading industry
• Experience in multi-cultural organization and ability to work in fast-paced environment
• Strong in logical thinking, result oriented and focused on details, and be able to handle multiple projects, prioritize and arrange tasks, and schedules to delivery outcomes on time.
• Strong interpersonal skills, negotiation, effective communication, open minded and positive attitude to coordinate among external partners and internal group companies
• Knowledge in Quality Assurance/Control is required
• Fluent English to communicate with local employees, customers, and management
• Proficiency in the Japanese language to communicate and manage relevant stakeholders effectively with Japan HQ
• Prior work experience in a Japanese firm or working with Japanese OEM and Tier1 supplier would be advantageous
• Strong knowledge of connected device, technical trends and industry updates
• Willing to travel in overseas frequently and accept short lead time preparation upon customers’ request