Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Job brief

We are looking for a “3 months” admin assistant

• to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting with daily office needs, and managing our company’s general administrative activities.

Responsibilities

· Answer and direct phone calls

· Organize and schedule appointments

· Plan meetings and take detailed minutes

· Write and distribute emails, correspondence memos, letters, faxes, and forms

· Assist in the preparation of regularly scheduled reports

· Develop and maintain a filing system

· Update and maintain office policies and procedures

· Order office supplies and research new deals and suppliers

· Maintain contact lists

· Provide general support to visitors

· Act as the point of contact for internal and external clients

· Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Requirements and skills

· Proven experience as an Administrative Assistant or Office Admin Assistant

· Knowledge of office management systems and procedures

· Working knowledge of office equipment, like printers and fax machines

· Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

· Excellent time management skills and the ability to prioritize work

· Attention to detail and problem-solving skills

· Excellent written and verbal communication skills

· Strong organizational skills with the ability to multi-task

· Secondary school qualification as an Administrative assistant or Secretary will be a plus

Preferably staying in the Jurong area ( Working @ Soon Lee Road)

Roles & Responsibilities

We are looking for an experiences Cleaning Operation Manager to manage cleaning operations and liaise with clients to ensure quality service delivery. Ensure teams adhere to safety measures during cleaning operations. Facilitate budget planning for smooth flow of operations. Evaluate relevant data to propose recommendations for cleaning process improvement.

Responsibilities

• Supervise the duties of chambermaids and to ensure that they carry out an orderly housekeeping work as well as maintain the general cleanliness and common areas in accordance with the standard work requirements.

• Directs Housekeeping staff and contracting vendors such as public area, pest control, landscape and laundry in the fulfilment of providing housekeeping functions, maintenance and cleanliness within budget, with quality and on schedule.

• Maintains the care and use of supplies, equipment, etc. and the appearance of housekeeping areas, and performs regular inspections of residents and common areas for sanitation, order, safety and proper performance of assigned duties.

• Ensures Housekeeping supplies and equipment stocks are raised timely and maintains adequate inventory levels to provide a clean, safe and comfortable environment.

• Recommend solutions for operational problems in work schedules, personnel utilization, and other non-scheduled jobs.

• Recommend procedures and policies for housekeeping operations to keep abreast of current standards and procedures.

• Train employees in proper housekeeping procedures and appropriate performance of duties.

• Evaluate and make recommendations concerning cleaning products and equipment, order and maintain sufficient inventory of housekeeping supplies and equipment.

• Perform other related duties which may be assigned to you by the Management from time to time. You may also be assigned to other projects at the discretion of the Management.

Requirements

• At least 3 years of supervisory experience in Hotel Housekeeping

• Proactive, meticulous, and able to perform strenuous activities and handle heavy load.

• Ability to successfully operate large-scale, high-pressure environment with sudden change in business levels.

• Willingness to do shift work, work on weekends, eve/public holidays as and when assigned.

You Will Be Responsible For

• Inspection of the lifeboat, davit, load test, and release mechanism onboard the vessel.

• Inspection of fire fighting apparatus and systems onboard vessel.

• Accurate and complete reporting.

Requirement

• Basic marine experience is required.

• Basic mechanical/electrical engineering knowledge will be an advantage.

• Knowledge of basic firefighting systems and apparatus will be an advantage.

• Valid driving license (min. class 3).

• Willingness to travel (on short notice).

• Work irregular hours if necessary.

Remark: Working place @ Soon Lee Road, All Port, Shipyard & Anchorage

Basic salary plus overtime

Workshop & Office @ Jurong