Singapore Aero Engine Services Pte Ltd (SAESL) is a dynamic and fast-growing organisation committed to fostering a positive and productive workplace culture. As we continue to expand, we are seeking an experienced human resource manager with a special focus on process improvement to join our team and lead HR initiatives that support our organisational goals.

About the Role:

Reporting to Vice President, Human Resources, you will play a pivotal role in developing and reengineering our HR processes to enhance overall efficiency, effectiveness, and employee experience. This position requires a thinker with a strong background in human resources and a passion for continuous improvement.

Key Responsibilities:

• Evaluate existing HR processes, identify areas for improvement, and implement streamlined procedures
• Work collaboratively with cross-functional teams to ensure seamless integration of HR processes with other business functions
• Keep abreast of changes, develop and update HR policies and procedures to align with industry best practices and legal requirements
• Research and analyse information, and provide human resources advice and decisions to maintain market competitiveness and support business goals
• Plan and manage human resources operations budget
• Establish strong working relationships with the HR team, cross-department colleagues, management team, government agencies, union, institutes of higher learning and vendors
• Act as a point of contact for employee relations issues, fostering a positive and inclusive work environment
• Responsible for the physical security of the company premises

Prerequisites:

• A degree from a recognised university
• At least 10 years of experience in a similar capacity, preferably in a fast-paced manufacturing environment
• Strong knowledge of HR best practices, employment laws, and regulations
• Strong leader with emphasis on empowering and developing others to achieve team success
• Good interpersonal and communication skills with multiple levels in the organisation
• Analytical mindset with the ability to use data to drive decision-making
• Proficient in Microsoft Office 365 and exposure to HRIS systems

Job Description

· To provide support and application for Wafer Sort & Testing Related Equipment.

· Service & Calibration of Hi Vacuum Pumps and related equipment for the semiconductor industry.

Qualifications / Requirement

· Diploma in Electrical / Electronic Engineering.

· Preferably with experience in Vacuum Technology and/or Wafer Testing.

· Excellent written and verbal communication skills, customer service oriented, self-motivated and able to work independently.

· Result oriented and able to work well under pressure.

· Travelling required.

Oversee the overall import and export operations. Supervise and ensure a smooth flow of the airfreight import and export operations; ensure that relevant documents are sent on time and follow up on urgent issues. Require good communication skills to ensure excellent customer service to our clients and vendors, and ensure harmony within the departments. Responsible for initiating new ideas to create an easier workflow for everyone.

Key Responsibilities

· Develop and implement strategic plans to enhance airfreight operations.

· Collaborate with senior management to align airfreight strategies with overall company objectives.

· Oversee day-to-day airfreight import and export operations.

· Ensure compliance with relevant regulations and industry standards.

· Optimize processes to achieve operational efficiency and cost-effectiveness.

· Lead and motivate a small team of airfreight specialists.

· Provide guidance, training, and support to enhance team performance.

· Build and maintain strong relationships with clients, ensuring their airfreight needs are met.

· Address and resolve customer concerns promptly.

· Collaborate with airlines, customs brokers, and other service providers to ensure smooth operations.

· Implement key performance indicators (KPIs) to monitor and improve airfreight performance.

· Monitor and report on E-AWB, FWB/FHL, and operational automation KPIs.

· Facilitate effective communication among air product teams, key accounts, and team members at various organizational levels.

· Collaborate with cross-functional stakeholders to formulate and implement a robust pricing strategy.

• Develop and implement sales development strategy considering TVS SCS capabilities, trade lanes and business plan to meet or exceed assigned sales targets
• Identify and jointly develop differentiators with internal stakeholders that will increase our new customer acquisitions and retentions e.g. IV specialisations and solutions etc
• Identify and win new customer opportunities by developing a strong pipeline and executing the opportunity win plan well
• Establish and manage network of customer contacts in order to build relationships and trust between TVS SCS and the customer at various levels
• Drive strategies to establish value-creating partnerships with customers
• Transform discussions of potential opportunities into actionable future plans with customers
• Maintain optimal sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Optimise GP and adjust selling prices by monitoring costs, competition, and supply and demand
• Oversee coordination with relevant departments on meeting customers’ requirements
• Write up SOP for each secured customer and go through SOP with concerned operational parties to ensure that all understand the required processes
• Facilitate in resolving service issues with the customer as appropriate and requested
• Update all sales activities in Salesforce to ensure accurate and timely monthly sales reporting to the Country HOS and country / global management
• Develop and coordinate effective use of marketing collateral, materials and all customer related information with relevant team members in marketing and administration
• Perform any other job-related duties as assigned by the reporting manager and country / global management

Qualifications and Experience

• Minimum Bachelor’s Degree in Marketing, Sales, or an equivalent field is preferred
• 5 to 8 years in sales positions in the Logistics or Freight Forwarding industry is preferred
• Proven experience in business development and strategic account Management
• Strong market knowledge in freight forwarding, supply chain solutions, preferably with specialisations in certain industry verticals
• A sound understanding of leveraging a sales process to uncover customer needs, present appropriate solutions and close business
• Must have experience in working within a multi-national / cultural environment
• Strong organizational, business writing and negotiation skills
• Proven ability to multi-task and drive profitable revenue from multiple accounts
• Strong leadership qualities and motivation skills
• Ability to communicate and interact effectively across various levels with internal stakeholders