• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

Job Description & Requirements

· Plan, execute, monitor and control project as per contractual requirements.

· Liaison with the User, consultants & Authorities on project matters.

· Ensure smooth implementation of work progress so project can be completed on time, within budget and meet contractual & safety standards.

· Manage suppliers and sub-contractors to ensure compliance in terms of QEHS, schedule and cost.

· Monitor construction productivity and provide recommendations for improvement to works.

· Preparation of site progress report and necessary documentation.

· Ensure that all project documentation including emails exchanges are maintained properly.

· Report to top management periodically on status/progress of the project.

· Any other duties assigned by management.

Requirements

- Degree in Building or Civil Engineering (recognised by Professional Engineers Board, Singapore).

- Minimum 8 Years Experience in similar capacity.

- Able to work independently and lead project team.

- Proficient in Microsoft Project and other Microsoft office software.

Responsibilities:

1. Perform job tender on behalf of the Company.

2. Compute projects’ costing and ensure they are within the budget.

3. Work closely with team leader to ensure project progress according to schedule.

4. Attend site meetings to have an overview of the projects involved.

5. Oversea multiple projects at each stage of its development.

6. Ensure each stage of the projects’ progress are aligned with the schedule.

7. Submit daily report of the projects’ status to customers.

8. Build and strengthen customers’ relations.

9. Must have relevant project managing experience.

Requirements:

1. At least a Diploma in Electrical or Electronics Engineering.

2. Able to work cohesively as a team.

3. Able to communicate well among fellow colleagues and customers.

4. Willing to take new challenges.

5. Physically healthy and prepare to work in outdoor environment with heights.

6. Driving License would be an added advantage.

• Excellent leadership skills, including the abilities to set goals, motivate and manage conflict
• Effective communication skills, including writing, speaking and active listening
• Great interpersonal skills
• Good project management skills, including strong decision-making, problem-solving and strategic planning abilities
• Exceptional time management and organization skills
• In-depth understanding of industry and company best practices for the warehouse
• Familarity with bookkeeping, inventory control practices and logistics
• Comfortable using inventory management software and other organizational computer applications
• Physical strength, stamina and the ability to walk or stand for long periods of time

Job Description & Requirements

· Plan, execute, monitor and control project as per contractual requirements.

· Liaison with the User, consultants & Authorities on project matters.

· Ensure smooth implementation of work progress so project can be completed on time, within budget and meet contractual & safety standards.

· Manage suppliers and sub-contractors to ensure compliance in terms of QEHS, schedule and cost.

· Monitor construction productivity and provide recommendations for improvement to works.

· Preparation of site progress report and necessary documentation.

· Ensure that all project documentation including emails exchanges are maintained properly.

· Report to top management periodically on status/progress of the project.

· Any other duties assigned by management.

Requirements

Degree in Building or Civil Engineering (recognised by Professional Engineers Board, Singapore).

Minimum 8 Years Experience in similar capacity.

· Able to work independently and lead project team.

· Proficient in Microsoft Project and other Microsoft office software.

Employer's Company: Chain of chicken rice restaurants across the island.

Company Size: Multiple locations.

Job Responsibilities:

- Oversee daily restaurant operations and management.

Worker Requirements:

- Experience required.
- Strong leadership skills.

Benefits:

- Annual Leave: 7 days
- Sick Leave: 14 days

• Establishing good rapport with customers to maintain business relationship/retention.
• Increasing the spend by product penetration and managing the margin of accounts visited.
• Work closely with all internal stakeholder to ensure full customer satisfaction by providing Lyreco standard service level.
• Work on full category compliance to maximise customer potential.
• Advocate customer loyalty through dedicated account management.
• Any other adhoc tasks assigned to you by the manager.
• Salary range between SGD3500-SGD4000 inclusive of allowances plus sales incentive from SGD1200 onwards.

Qualifications & Requirements

• Diploma / Degree in commerce, business administration or related
• High Proficiency in Microsoft Office application, Solution Selling Skills, Proactive Listenting skill, Sales negotiation skills, Sales Pipeline Management skills
• Active listening skills and proactive communication in verbal and written
• Minimum 2years sales experience in B2B environment and managing SME business portfolio

Job Summary:
We are seeking a skilled and experienced Corporate Finance Manager to join our team. The ideal candidate will have a solid background in finance consolidation, audit, budgeting, and forecasting. They will be responsible for ensuring accurate financial reporting, managing budgets, and supporting the overall financial strategy of the company. Familiarity with modern accounting systems is essential, as well as a demonstrated ability to work in a managerial capacity.

Key Responsibilities:

1. Financial Consolidation & Reporting:
   • Lead financial consolidation processes and reporting cycles, ensuring compliance with relevant standards.
   • Prepare financial statements and management reports that provide insight into the company’s financial health.
2. Budgeting & Forecasting:
   • Develop, monitor, and manage budgets to ensure alignment with organizational goals.
   • Perform regular financial forecasting, variance analysis, and re-forecasting as needed.
3. Audit & Compliance:
   • Oversee internal and external audit processes, ensuring all financial records meet regulatory and compliance requirements.
   • Ensure internal controls are in place and effectively mitigate financial risks.
4. Financial Planning & Analysis:
   • Analyze financial data to identify trends, provide insights, and support strategic decision-making.
   • Develop financial models and conduct risk assessments for various business initiatives.
5. Accounting System Management:
   • Maintain and optimize the use of accounting systems (Xero, QuickBooks, SAP, ERP, etc.) to improve efficiency.
   • Stay updated with the latest accounting software and tools to recommend improvements.
6. Team Management & Leadership:
   • Manage and mentor finance team members, fostering a collaborative and productive work environment.
   • Delegate tasks effectively, ensuring team members achieve their objectives and develop professionally.

Requirements:

• Bachelor’s Degree in Finance, Accounting, or related field (Master’s preferred).
• CPA or CA certification preferred.
• Minimum 8 years of experience in a finance managerial role.
• In-depth knowledge of finance consolidation, audit processes, budgeting, and forecasting.
• Proficiency with accounting systems such as Xero, QuickBooks, SAP, ERP, and other current market solutions.
• Strong analytical and problem-solving skills with a detail-oriented approach.
• Excellent leadership, communication, and interpersonal skills.
• Ability to adapt to a fast-paced environment and manage multiple priorities.

Compensation:

• Salary range: SGD 6,500 – SGD 8,000 per month (based on experience and qualifications).

Application Instructions:
Qualified candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications.

Job Summary:
We are seeking a skilled and experienced Corporate Finance Manager to join our team. The ideal candidate will have a solid background in finance consolidation, audit, budgeting, and forecasting. They will be responsible for ensuring accurate financial reporting, managing budgets, and supporting the overall financial strategy of the company. Familiarity with modern accounting systems is essential, as well as a demonstrated ability to work in a managerial capacity.

Key Responsibilities:

1. Financial Consolidation & Reporting:
   • Lead financial consolidation processes and reporting cycles, ensuring compliance with relevant standards.
   • Prepare financial statements and management reports that provide insight into the company’s financial health.
2. Budgeting & Forecasting:
   • Develop, monitor, and manage budgets to ensure alignment with organizational goals.
   • Perform regular financial forecasting, variance analysis, and re-forecasting as needed.
3. Audit & Compliance:
   • Oversee internal and external audit processes, ensuring all financial records meet regulatory and compliance requirements.
   • Ensure internal controls are in place and effectively mitigate financial risks.
4. Financial Planning & Analysis:
   • Analyze financial data to identify trends, provide insights, and support strategic decision-making.
   • Develop financial models and conduct risk assessments for various business initiatives.
5. Accounting System Management:
   • Maintain and optimize the use of accounting systems (Xero, QuickBooks, SAP, ERP, etc.) to improve efficiency.
   • Stay updated with the latest accounting software and tools to recommend improvements.
6. Team Management & Leadership:
   • Manage and mentor finance team members, fostering a collaborative and productive work environment.
   • Delegate tasks effectively, ensuring team members achieve their objectives and develop professionally.

Requirements:

• Bachelor’s Degree in Finance, Accounting, or related field (Master’s preferred).
• CPA or CA certification preferred.
• Minimum 8 years of experience in a finance managerial role.
• In-depth knowledge of finance consolidation, audit processes, budgeting, and forecasting.
• Proficiency with accounting systems such as Xero, QuickBooks, SAP, ERP, and other current market solutions.
• Strong analytical and problem-solving skills with a detail-oriented approach.
• Excellent leadership, communication, and interpersonal skills.
• Ability to adapt to a fast-paced environment and manage multiple priorities.

Compensation:

• Salary range: SGD 6,500 – SGD 8,000 per month (based on experience and qualifications).

Application Instructions:
Qualified candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications.

As a result, they have access to various functions across the logistics and supply chain team, including:

• Supervise the transportation of goods and services
• Schedule and oversee the supply chain management activities
• Manage warehouse and transportation staff
• Resolve supply chain issues and customer-related complaints
• Maintain inventory reporting

The role of a logistics project manager includes the following:

• Define and implement procurement procedures. A logistics project manager should establish a framework defining how to manage competing demands and make decisions. This person should also create a process for identifying and vetting suppliers.
• Emphasize transparency. Transparency is essential for a supply chain project manager to ensure accountability when outcomes don’t meet expectations. It also creates an environment that fosters the exchange of ideas and solutions.
• Optimize processes. Logistics and supply chain project managers should continuously analyze working procedures to identify areas of improvement. They should then develop a strategy for improving the company’s procurement efficiency.
• Act as a resource. A logistics project manager should be a subject matter expert who guides and supports subordinates. In this role, they should have a deep knowledge of the company’s logistics and supply chains.
• Ensure accountability. Coordinating logistics and supply chain projects is complex. That’s why a project logistics manager must have the authority and resources to oversee all aspects of a complex project. This can be done only if they are held accountable for the project’s success.
• Oversee execution. Successful procurement project managers create opportunities to improve their supply chain business. That’s why they should monitor the evolution and performance of the company’s logistics and supply chains. They also need to ensure these processes align with the company’s strategic objectives.

Job Description:

• Build strong client relationships to maintain old business and acquire new customers for IBMS/BMS Systems in local market.
• Maintain regular communication with clients to ensure that all of their needs are understood and addressed.
• Collaborate with various internal departments and consultants to ensure that they fulfill all customer requests and focus on improving the customers’ experience.
• Resolve complaints and keep track of all processes that pertain to the client’s desires.
• Build and strengthen the relationship with M&E consultants, contractors and developers.
• Collect and analyze data concerning consumer behavior to understand changing needs to ensure the KPIs are met.
• Prepare quotations, tender compliances and marketing proposals.
• Other ad-hoc duties as assigned.

Requirement:

• Diploma or Degree in Engineering or equivalent.
• 3 to 5 years working experience in related industry.
• Good technical knowledge of IBMS/BMS Systems
• Able to build and maintain good rapport with all internal and external stake holders including clients, M&E consultants, contractors, developers and team members.
• Excellent negotiation, communication and presentation skills.
• Professional experience in a sales or customer service role.
• Excellent organizational skills and attention to detail.

Position Summary: The Assistant Accounts Manager will oversee the financial activities and reporting of subsidiaries and representative office in the Asia-Pacific (APAC) region (Indonesia and Malaysia). This role ensures that all financial operations are in compliance with local regulations and corporate policies. The Assistant Accounts Manager will work closely with subsidiary’s external Accountant, Auditor and Tax Agent, providing support to ensure accurate and timely financial reporting, budgeting, and compliance.

Responsibilities:

• Oversee the financial operations of APAC subsidiaries and representative office, ensuring accuracy and compliance with local and international accounting standards.
• Supervise and provide guidance to subsidiary’s finance teams in Singapore on accounting practices, financial reporting, and compliance requirements.
• Act as the primary point of contact for subsidiaries on financial matters, offering guidance and resolving issues.
• Ensure adherence to corporate policies and procedures, and local regulations in all financial activities.
• Coordinate with subsidiary’s external Accountant, Auditor and Tax Agent to ensure timely and accurate monthly /bi-monthly / quarterly, and annual financial reports.
• Manage the preparation, audit and filing of APAC subsidiaries’ financial statements.
• Ensure the accuracy and timeliness of the APAC month-end close, including review of monthly journal entries and supporting schedules and analysis of monthly / bi-monthly / quarterly financial results.
• Provide financial analysis and insights to support strategic decision-making.
• Work closely with the in-country Project and Admin Team
• Handle inter-company billings and transactions
• Handle full sets of accounts for local related party companies – an Investment Holding Company and a company providing Corporate ICT Solutions
• Manage Staff and Petty Cash Claims and Vendor Payment for Singapore HQ
• Other accounting duties or assignments
• Other ad-hoc duties or assignments.

Qualifications and Requirements:

• Degree in Accountancy/ACCA/CPA/CA or equivalent
• Minimum of 5 years of accounting experience, with at least 2 years in a supervisory role. Experience with managing subsidiary accounts is highly desirable.
• Proficiency in accounting software (e.g., Peachtree, Microsoft Dynamic Business Central) and MS Office Suite, especially Excel.
• Fluency in English; proficiency in one or more APAC regional languages is a plus.
• Ability to think critically and analyze data effectively.
• Ability to work in a fast-paced, dynamic environment.
• This position may require occasional travel within the APAC region.

Responsibilities:

· Repair of semiconductor equipment's electrical/ electronic parts.

· Generate incoming and outgoing test reports.

· Generate repair procedures and checklist.

· Maintain high repair quality and standard.

· On site support to assist customer in the installation of the repaired items.

Requirements:

· Diploma/Nitec or equivalent in Engineering (preferably electrical or electronics)

· Fresh graduates with a good attitude are welcome to apply

· Good hands-on skills

· Good analytical & problem-solving skills

· Good comprehension of engineering literature and specifications

· Strong passion and willingness to work hard to overcome engineering challenge

· Singaporean/PR

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements
• Able to work long hours, on shifts including night shifts and must be able to work on weekends and public holidays

Responsibilities:

• Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results from initiation through completion of M&A projects.
• Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.
• Ensures effective communication across teams/functions and keep management informed of progress, key issues and changes which may impact the business.
• Review fundamentals and fact about target company and create executive summaries to enable decision making.
• Design and run data management processes in support of Merger & Acquisition (M&A) due diligence phase to allow the analysists to focus on assessing the data, identifying key risks and liabilities and confirming the sources of value with the deal.
• Develop and drive M&A integration project management processes and procedures
• Continuously explore and leverage next technologies and practices to improve overall efficiency of M&A integration projects.

Requirements:

• Bachelor’s or master’s degree in business administration, management, project management, or a related field.
• 10+ years of experience in project management, business process analysis and data analytics.
• Merger & Acquisitions knowledge experience in the relevant industry.
• Project management skills, including project planning, resource management, and risk management.
• Ability to manage and perform multiple complex tasks as part of daily work assignments.
• Strong analytical skills with the ability to collect, study, and interpret complex data.
• Strong collaboration and communication skills at all levels
• Meticulous, discreet, independent, professional attitude
• Based in Asia and flexibility to collaborate US and Europe time zones.

Internal Job Reference - Apply through our internal job portal with the link below:

https://survitec.csod.com/ux/ats/careersite/4/home/requisition/2326?c=survitec

Job Responsibilities:

· Drive organic business growth, by generating revenue from new and existing customers and markets. Own and manage all direct sales channels and the bid activity required to serve those channels.

· Provide deep customer insights back into the Product team, ensuring deeply understand customer needs.

· Contacts assigned/agreed customers or prospects to sell company products within a designated geography or market sector. Focuses on meeting personal sales targets, new business development, maintaining customer relationships and troubleshooting specific customer problems.

· Develops a sales plan to deliver revenue retention, revenue growth and new business for personal customer portfolio or sector, to meet or exceed personal sales targets and drive overall organic business growth ambition.

· Develops and implements client relationship management plans to identify and build relationships with relevant decision makers and influencers within own customer portfolio organisations; enables effective two-way flow of information and develops understanding to deliver customer value and resolve issues.

· Sets clear objectives for each sales call or meeting; adapts standard materials to make engaging presentations to customer decision makers and influencers; asks relevant questions to gather information, evaluate the customers' level of interest and to identify and respond to areas requiring further information or explanation.

· Develops a personal network within the business sector and represents the Company with customers and at business sector events. Obtains market intelligence and enhances the visibility and reputation of the Company, its products, services and ability to provide holistic safety solutions.

· Configures product and services solutions and associated contractual terms that meet the customers' mid- to long-term needs, taking input from relevant internal specialists. Presents the solution to customer representatives and negotiates agreement within a pre-defined range of commercial parameters.

· Collaborates internally and works as the customer champion in cross-functional teams to build strong external customer relationships.

· Any other tasks assigned by line manager from time to time.

Job Requirements:

· Diploma or Degree in Engineering or related field, with minimum 5 years of marine sales working experience or related industries.

· Strong familiarity and networks within the marine space.

· Experience in direct sales or from technical product know-how and/or support of the sales process.

· Builds strong customer relationships and delivers customer-centric solutions.

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

· Relates openly and comfortably with diverse groups of people.

· Manoeuvres comfortably through complex policy, process, and people-related organisational dynamics.

· Gains the confidence and trust of others through honesty, integrity, and authenticity.

Position Summary:
We are looking for a detail-oriented and organized Project Administrator to support our project management team. The ideal candidate will assist in the planning, execution, and completion of various projects, ensuring smooth and efficient project operations. This role is crucial in keeping projects on track and within budget while providing administrative support to project managers and other team members.

Key Responsibilities:

• Coordinate project schedules, resources, equipment, and information.
• Communicate with team members and stakeholders to ensure clarity on project requirements, tasks, and deadlines.
• Assist in project documentation, including contracts, budgets, reports, and progress updates.
• Maintain and update project management tools and databases.
• Monitor project progress and identify any issues that arise.
• Act as a point of contact for project-related inquiries.
• Provide administrative support such as scheduling meetings, taking meeting minutes, and preparing presentation materials.

Qualifications:

• Bachelor’s degree or equivalent experience in business administration, project management, or a related field.
• Proven experience as a Project Administrator, Project Coordinator, or similar role.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency with project management software (e.g., MS Project, Asana, or similar) and MS Office Suite.
• Ability to work well under pressure and meet tight deadlines.

Preferred Qualifications:

• Experience in construction sector is a plus.
• Certification in project management (e.g., CAPM, PMP) is a plus.

• Classroom management: Setting rules, keeping the classroom clean, and ensuring the safety and security of students
• Supervising students: Supervising students at all times, and assisting with homework and spelling
• Planning activities: Planning and implementing programs and activities for children, including enrichment programs and holiday activities
• Communicating with parents: Communicating with parents and caregivers about a child's development and behavior
• Encouraging participation: Encouraging children to participate in programs and activities
• Inculcating values: Instilling discipline and positive values in children
• Being familiar with student needs: Being aware of students' medical conditions and dietary restrictions
• Working as a team: Working as a team and sharing responsibilities

Operations Manager

Job Scope:

Assist storekeeper with packing, loading, unloading of equipments.

Liason and scheduling of daily operations.

Monitor workflow and work men day to day.

Requirement:

- Billingual(English & Chinese)

- Fork Lift

- Class 3 Driving License

- Storekeeper experience minimum 3 years

- Only Singaporean or Singapore PR may apply

Job Descriptions

1. Collect and deliver linen between factory and customer

2. Loading and unloading trolley

Job Requirement

1. Obtain Class 3 driving license

2. Physically fit to work as driver

3. With Class 4 driving experience will be advantage

4. 6 days work week

Interested, please contact 65788067 /8075 /8079 for enquiry

or walk in interview at 39A Senoko Way Singapore 758055.

- Receive orders from customers, key into the system and generate invoices
- Place order with suppliers

- Must know Autocount Accounting System
- Meticulous, Well Organised, Able to work independently, Willing to learn
- Team player with good communication and interpersonal skills

- Working hours: 1pm to 9pm
- Able to start immediately
- Ad-hoc duties assigned

### Join the Future of Digital Marketing with AI!

Are you ready to revolutionize the marketing world?

Step into the future with us as an AI Marketing Sales Executive at Simba Pte. Ltd.! Proactive sales, involving cold calling and other strategic activities to drive business growth.

Position: AI Marketing Executive/ Manager

Salary Range: $2000 to $6900 (with High Commission Structure)

Why This Job is Perfect for You:

• Innovative Environment: Work with real cutting-edge AI technologies that are going to benefit our SME companies and transforming the marketing landscape.
• Career Growth: High commission structure, opportunities for internal and external courses, and a dynamic work culture.
• Comprehensive Benefits: Medical and insurance coverage, additional annual leave, and a supportive team environment.
• Impactful Work: Engage with local and regional brands, contributing to meaningful CSR initiatives.

What We’re Looking For:

• Most Importantly: Fun, Energetic and Positive.!
• Passion for AI Marketing: Young, Enthusiasm for integrating AI into daily marketing strategies.
• Sales Savvy: At least 1 year of sales experience with a knack for building strong client relationships.
• Digital Marketing Knowledge: Understanding of digital marketing trends and tools - Web development, SEO, SEM, Google, Facebook marketing, TikTok, Instagram, XiaoHongShu, etc.

What Makes This Role Exciting for You:

• Tech-Savvy Culture: Embrace the latest AI innovations and be at the forefront of technological advancements.
• Dynamic Work Environment: A fun and energetic workplace that values creativity and fresh ideas.
• Career Advancement: Fast-track your career with ample learning and growth opportunities.
• Community Impact: Be part of a company that values social responsibility and community engagement.

Your Role:

• Prospecting and Cold Calling: Identify and reach out to potential clients via cold calling and lead generation.
• Develop Strategies: Create and implement innovative AI marketing strategies.
• Client Engagement: Conduct engaging sales presentations and build lasting client relationships.
• Lead Generation: Prospect new leads and drive sales growth.
• Team Collaboration: Work closely with a dynamic team to achieve collective goals.

Step into the future with AI Marketing with Simba, and be a part of the Ai Marketing revolution!

Ready to make your mark in the world of AI marketing? Apply now and join us in shaping your future! Or Email: [email protected]

Delegating responsibilities and supervising business operations

Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

Resolving conflicts or complaints from customers and employees.

Monitoring store activity and ensuring it is properly provisioned and staffed.

Analyzing information and processes and developing more effective or efficient processes and strategies.

Establishing and achieving business and profit objectives.

Maintaining a clean, tidy business, ensuring that signage and displays are attractive.

Generating reports and presenting information to upper-level managers or other parties.

Ensuring staff members follow company policies and procedures.

Other duties to ensure the overall health and success of the business.

Manager Requirements:

Bachelor’s degree in business, management, or related field.

More education or experience may be preferred or required.

Strong understanding of business management, financial, and leadership principles.

Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Time and project management skills.

Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Commitment to providing exceptional service to customers and support to staff members.

Highlights

• Long and established brand in Singapore
• Friendly and positive working environment

Responsibilities

• To teach Chinese language courses for Pre-school to Primary school levels according to the school's curriculum
• Following up with student’s parents on their progress
• Simple daily upkeep.

Requirement

• Candidate must possess at least a Bachelor's Degree or Professional Degree or Master Degree (In Education / Teaching, Linguistics / Chinese Languages or equivalent)
• At least 2 to 5 year(s) of working experience in the related field.
• Passionate to teach and interact with children/parents
• Patient, responsible, cheerful and positive minded
• Good interpersonal skills (in both English and Mandarin) and great team player
• Able to work during day times (afternoons), evenings or weekends, in particular day times
• Do not mind working during weekends / afternoon shift till night.
• Excellent classroom and time management skills
• Great for employees who wish to have more flexible work arrangement.
• Comfortable to handle new technologies / equipment in teaching.

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Fresh graduates are welcome
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.