Responsibilities:

- Accountable for day-to-day operational activities in systems, to ensure optimum system performance and determine the system strategy for business continuity.

- Review, implement and uphold the effective implementation of IT policies and operations protocols.

- Lead a team of Operational/ Technical Engineers to work with outsourced service providers and stakeholders in delivering operational objectives e.g. supporting data transfers from source environment, supporting the review and installation of codes and libraries for users, supporting specialist tech support to help users in their analysis, supporting vetting of models, algorithms where needed.

- Review and plan for systems integration efforts to ensure the system is built in an efficient and robust manner towards a high level of maintainability, reliability and availability based on established guidelines and best practices.

- Monitor and ensure Service Desk operations are functional, assist and triage issues.

- Review and ensuring backup solution for data and system are in place

- Responsible for ensuring data pipeline in operational state and ensuring data integrity and accessibility.

- Manage application/platform and security incidents, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, escalating to higher management if necessary. Reporting of incidents, short and long term incident resolution plans at appropriate forums.

- Accountable for maintaining and tracking asset inventory management to ensure all assets are accounted for.

- Ensure that Standard Operation Processes (SOPs) are properly documented and complies with audit requirements.

As a Manager, Technical Support, you need to bring to the team:

- Degree in Computer Science/Engineering, Information Technology, or in relevant disciplines.

- At least 6 years of working experience in IT operations and vendor management

- Proactive and dedicated individual with strong leadership, and multi-tasking capabilities

- Ability to build and maintain relationships with a wide array of people at both junior and senior levels

- Experienced in and ability to navigate the Public Agency IT/System environment is preferred.

- Experience in data analytics systems is preferred.

- Experience in running incident, problem and change management processes.

In-depth hands-on experience in:

- Implementing processes as per ITIL framework.

– incident, problem and change management, service transition.

- Familiarity with security and access control measures to control privileged access to test and production environment.

- Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS.

- Knowledge of disaster recovery, system backup and restore

- Experience with cloud-based services (e.g. AWS, Azure) and project management tools (e.g. Atlassian, JIRA) are an added advantage

- Experience with setting up and or running operations for research projects, and machine learning platforms will be an advantage.

Job Title: Hair Salon Branch Manager

Job Summary: A Hair Salon Branch Manager is responsible for overseeing the daily operations of a salon branch, ensuring exceptional customer service, and driving business growth. This role involves managing staff, maintaining salon standards, and achieving financial targets while creating a positive and welcoming salon environment.

Responsibilities:

1. Salon Operations:
   • Manage the day-to-day operations of the salon branch, including scheduling, staff management, and appointment coordination.
   • Ensure the salon is well-maintained, clean, and organized at all times.
   • Oversee inventory management, product ordering, and stock control.
2. Staff Supervision and Development:
   • Recruit, hire, and train salon staff, including hairstylists, assistants, and receptionists.
   • Provide ongoing coaching and feedback to staff to enhance their skills and performance.
   • Conduct regular staff meetings to communicate goals and expectations.
3. Client Relations:
   • Foster a welcoming and customer-focused salon environment.
   • Handle escalated client concerns or complaints, ensuring prompt resolution.
   • Build and maintain positive relationships with clients to encourage loyalty and repeat business.
4. Financial Management:
   • Develop and manage the salon's budget, including revenue and expense forecasting.
   • Monitor financial performance, set sales targets, and implement strategies to achieve growth and profitability.
   • Track and analyse key performance indicators (KPIs) to make data-driven decisions.
5. Marketing and Promotion:
   • Plan and execute marketing and promotional campaigns to attract new clients and retain existing ones.
   • Collaborate with the marketing team to create engaging social media content and online advertising.
   • Seek opportunities for partnerships or collaborations to expand the salon's reach.
6. Compliance and Safety:
   • Ensure the salon complies with all relevant industry regulations and licensing requirements.
   • Implement and enforce safety and sanitation protocols for staff and clients.
   • Maintain records and documentation as required by regulatory agencies.
7. Inventory Management:
   • Monitor product inventory, reorder supplies as needed, and manage product displays.
   • Collaborate with vendors to negotiate favourable terms and pricing for salon products.
8. Goal Setting and Reporting:
   • Set performance goals for the salon and staff, tracking progress and results.
   • Generate regular reports on salon performance, financials, and customer feedback.
9. Professional Development:
   • Stay informed about industry trends, innovations, and emerging techniques.
   • Attend training and workshops to enhance managerial and leadership skills.

10. Others:

· Any other duties / works as assigned by your reporting superiors.

Qualifications:

• Bachelor's degree in business management or a related field (preferred).
• Proven experience in salon management or a similar managerial role.
• Strong knowledge of the beauty and salon industry.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Business acumen, including budgeting and financial analysis.
• Proficiency in salon management software and Microsoft Office.
• Customer-focused with a commitment to delivering a high level of service.
• Organizational and problem-solving skills.
• Understanding of safety and sanitation regulations in a salon setting.

You will be instrumental in building the sales for ICT-centric products. The collaboration of existing vendors/customers is essential in addition to managing customer relations.

Job Responsibilities:

• Develop and execute marketing strategies for IT products/solutions by understanding the market needs.
• Acquire new clients and grow the sales revenue
• Perform pre-ITQ and RFQ groundwork duties includes tender/bidding and negotiation to close the deal
• Coordinate with external partners/internal cross functional team to provide pricing and technical support to customers.

Requirements:

• Minimum 1-2 years of experience in B2B sales or business development roles in IT.
• Diploma or Degree in relevant fields
• Prior indicators of good sales record and client management in relevant industries
• Detail-oriented individual a strong emphasis on time management
• Excellent in the communication and presentation aspect of information
• High level of integrity

· Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.

· Responsible for Sales & Business Development including new account development

· Meeting planned sales goals.

· Achieve daily targeted number of sales calls with effectiveness

strategies and solutions

· Meet minimum sales gross margin and monitor invoicing and receivables

· Tracking sales goals and reporting results as necessary.

· Overseeing the activities and performance of the sales team.

· Require working beyond office hours, weekends/public holidays as and when is required by the Management

· Coordinating with marketing on lead generation.

· The ongoing training of your salespeople.

· Developing your sales team through motivation, counseling, and product knowledge education.

· Promoting the organization and products.

· Understand our ideal customers and how they relate to our products.

· Relationship building with new and existing customers.

· Provide business development and strategic insight into specific market segments designated by upper management.

Requirements and skills

- Any Bachelor Degree with computer skills is an added advantage with relevant experience

· Excellent communication and interpersonal skills at all levels in the organization and proven ability to build strong professional relationships.

· Highly organized and able to multi-task

· Proven experience in creating and executing detailed partner marketing plans.

· Systematic approach to sharing knowledge and best practices across multiple teams.

· Analytical tendencies with a natural curiosity to measure, test, learn and iterate to get the best results possible.

· Strong project management skills

Roles and Responsibilities:

• Execute marketing campaigns and oversee its successful implementation.

• Manage Marketing Calendar throughout the year in a proactive manner;

strategize and maximize the impact of marketing and advertising campaigns.

• Ensure consistency and compliance of corporate image and branding in line with franchise (brands) requirements.

• Manage content on corporate/brand websites and social media channels such as Wechat, Xiao Hong Shu.

• Manage & update delivery platform menu such as GrabFood, Foodpanda and Oddle, Lazada, Shopee

• Copywrite press release, maintain media relations with KOL and influencers by conducting media hosting

• Measure and report on performance of campaigns and events, gather insights and assess against KPI.

• Monitor market trends and perform competitor analysis

• Monitor of Google reviews

• Work with regional franchise partners, other internal stakeholders and external agencies

• Grow existing and new F&B clientele

• Growing market share , marketing new product brands & awareness

Requirements:

• Minimum 3 years' related experience

• Creativity & Multi-Tasking

• Self-driven & Responsibility

• Advantage to have photography, graphic, web design and video editing experiences

• Strong ability to build working relationships, innovation and target driven

• Multi-tasking and able to work independently and with team well

• Attractive compensation package
• Japanese MNC
• East
• Minimum 1 years of relevant experience
• Experience in machine installation and machine related troubleshooting

Our client, a leading manufacturer of precision processing equipment and tooling, is looking for suitable talents to fill the position of Service Engineer.

RESPONSIBILITIES:

• Carry out machine installation
• Carry out preventive maintenance and implementation of machine improvement
• Handle machine related issues and troubleshooting
• Conduct Training for Customers

REQUIREMENTS:

• Nitec/Higher Nitec/Diploma in Mechanical, Electronic, or any other engineering disciplines
• Minimum 1 year relevant working experience
• Proficient in MS office

OTHER INFORMATION:

• Location: East
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

HOW TO APPLY: Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044):

Email – [email protected]

or call your Friendly Consultant, Florence, at 6590 9906 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

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