Job Summary:

The service technician provides efficient after-sales technical services and support, including assembly, PDI, delivery and commissioning, trouble-shooting, maintenance and servicing of equipment and its related parts.

Job Description:

• To attend to, with urgency, all service calls and is responsible to provide efficient and reliable scheduled maintenance for all equipment. To ensure equipment is tested upon completion before handing over to clients.
• To, at all times, represent the Company in the best possible way, and to relate to clients with professionalism and integrity.
• To assemble, deliver and commission equipment at customer sites, and to train users on its operation.
• To observe safety precautions and to execute correct engineering practices at all times so as to minimise risk to self and others as well as damage to equipment and workplace.
• To maintain proper housekeeping and discipline both within the office floor and workshop as well as the client's work site so as to improve operational efficiency, whilst maintaining the good image of the Company.
• To be responsible to comply with the Group and Company Environment, Health and safety (EHS) policies and safe work procedures.
• To carry out service contracts which our company has with customers.
• To prepare parts recommendation of repairs to admin team for customers
• To assist the manager in seminars, workshop and product demonstration on ad-hoc basis.
• To complete service order as per completed job.
• To assist in improving and building up the Service unit to achieve the Company's objective of being a leading service provider in terms of its reliability and professionalism.
• To pursue and achieve total quality and competitive advantage through high degree of self-discipline, commitment and involvement at all levels of the organization as well as with its clients, suppliers and principals.
• Any other duties as assigned by the company.

Experience & Qualification:

• NITEC or Diploma in Automotive Technology, Mechatronics or Mechanical Engineering.
• Overhead crane service and repair experience is preferred.
• With Class 3 license is preferred.
• Able to work independently with minimum supervision.
• Technical knowledge in automotive repairs.
• Team player with good discipline and work attitude.

Overview

We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

What will you be doing?

As a Senior Service Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing.

Your responsibilities will include:

• Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.
• Ensure customer satisfaction in Project Support and Maintenance
• Collect information and perform deep-dive analysis, diagnosis, and troubleshoot.
• Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues
• Communicate efficiently with the customer and the Internal R&D team on the bug fixes needed.
• Manages the status of issues raised and ensure they are resolved effectively in a timely manner.
• Continually evaluate existing processes to streamline and enhance customer support activities.
• Manage and keep tracks of change requests, bug fixes status and system updates deployments documentations.
• Prepare weekly statistic reports and able to present professionally in the weekly progress meetings with clients.
• Prepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases.
• Conduct training / hand-holding sessions with users and to guide them to troubleshoot the system to resolve software issues or problems.

OK, I’m interested… is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities that you’ll need to be a fit for this role include:

• Degree in Information Technology/Computer Science/ Computer Engineering
• Preferably > 1 year experience in IT Industry managing large-scale applications support
• Pro-active, customer-focused, and comfortable dealing with clients/vendors directly.
• Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey
• Good interpersonal skills, resourceful, take ownership
• Organized, meticulous, and able to work independently
• Strong analytical and troubleshooting skills
• Delivered B2B services effectively and efficiently, aware of service management preferred.
• Preference given to vendor–based software delivery experiences.
• Experience in Software Development and Microsoft SQL Server will be an advantage

COMPANY DESCRIPTION

Since 2003, we have dedicated ourselves to ensuring we provide the highest standards of care and education for our children. But we are more than just that.

Our literature-based curriculum is thoughtfully designed to ignite learning valuable experiences in the early years. Besides building a strong foundation for literacy, we are invested in nurturing other important competencies. We want to help our children develop skills such as critical thinking, collaboration and communication skills essential for the 21st century.

With over 40 centres island-wide, Star Learners is one of the largest wholly-owned private child care brands in Singapore. Under the Partner Operator scheme (POP), we dedicate our strengths to provide quality care and education while ensuring affordability and accessibility. We are also strongly committed in investing in the professional development of our early childhood educators.

Join us today to raise heroes of tomorrow!

RESPONSIBILITIES

As a Centre Leader/ Principal, you will be responsible for developing strategic plans and structures to foster a culture of care and trust, mentoring, collaborative professionalism and continuous learning within the Centre. You will manage and improve Centre operations, and strive for programme excellence by establishing robust processes in strategic areas. You will set an example by embodying the Centre's mission, vision, and values, and oversee the well-being of all Centre staff.

Roles & Responsibilities:

• Oversee and improve centre operations while complying with industry regulations and Star Learners' standard operating procedures
• Emphasise the importance of maintaining appropriate health, safety, nutritional, and hygiene standards and procedures
• Promote the vision, mission, and values of the centre among staff and stakeholders
• Establish strategies that foster a culture of mentoring, coaching, and skill development among staff
• Develop proactive strategies to address challenges faced by staff within the centre
• Lead the development of effective classroom management strategies using best practices beyond the centre level
• Evaluate the effectiveness of initiatives aimed at improving the quality of the learning environment
• Inculcate a collaborative culture within the centre
• Provide direction for parent partnership and community engagement efforts

• Diploma in Early Childhood Care & Education (Leadership) or its equivalent
• Degree in Early Childhood Education will be an advantage
• Minimum 3 years of teaching and management experience in a preschool
• Proficient in Microsoft Office (Word/Excel/PowerPoint)

• Comprehensive staff benefits package, which includes free childcare for your child
• Supportive work culture that values teamwork and collaboration
• Opportunities for growth and development

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

Multiple locations available

- Pioneer

- Tai Seng

- Hougang

- Kallang

- Ang Mo Kio

- Loyang

Gross Salary

Full-Time : S$3,300/Month

Part-Time : S$150/Day

Working Hours

- 12 hours shift

- Alternate 5 and 6 working days per week (24 working days)

- Rotating shift (0800hrs - 2000hrs and 2000hrs - 0800hrs)

Requirement

- Valid SO license

- 1 notification available

- Ability to perform intermittent patrols and escorts

- Proficient in using a mobile app for reporting

- Access control and safeguarding premises

SRS provide comprehensive medical and leave benefits. If you are interested in this role, please submit your resume via the "Apply Now" option.

The Case Manager for the Youth Service plays a pivotal role in driving positive change for individuals, families, and communities facing transitional challenges. This position involves providing direct services to clients and facilitating rehabilitation and reintegration efforts.

JOIN US if you are a strong team player looking for a career in youth rehabilitation and community work.

The primary scope of this role focuses on the Reformative Training Centre (Singapore Prison Service), with opportunities to engage in community outreach programs, the Singapore Boys’ Home, and other initiatives assigned by the Head of Department.

The Case Manager will be responsible for developing and implementing intervention plans based on professional knowledge, conducting casework, and leading various community development activities.

Key Responsibilities:

· Build and maintain professional relationships with clients and their families/caregivers.

· Conduct intake assessments to identify client needs and develop tailored intervention plans.

· Manage case plans, including regular reviews, follow-ups, and accurate documentation.

· Facilitate group programs, including psycho-educational and therapeutic sessions.

· Collaborate with external agencies for effective case management.

· Supervise and mentor junior staff and interns.

· Participate in professional supervision and undertake additional duties as assigned.

Requirements

· A minimum of a graduate diploma or degree in Social Work, Counselling, Psychology, Sociology, or a related field. A diploma in the same field with strong relevant experience may be considered.

· At least two years of case management experience, with a focus on at-risk youth, is highly preferred.

· Ability to work within time-based programs to achieve desired outcomes.

· Self-motivated, able to work independently, and an effective team player.

· Excellent interpersonal and communication skills for working with youth-at-risk, young offenders, and their families.

· Skilled in case assessment, engagement, intervention planning, and prompt reporting.

· Experience designing, planning, implementing, and managing group work and programs, particularly in prison, youth centre, or residential facility settings.

· Knowledge of community trends and best practices to improve program impact.

· Preferably trained in FAST (Family and Adult Support Tool) and/or YLS/CMI (Youth Level of Service/Case Management Inventory).

· Proficiency in English; ability to converse in Mandarin and/or Malay is a plus.

· Only Singaporeans

Responsibilities:

• Handle inbound and outbound collection calls in a call centre environment
• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios
• To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
• Arrange and negotiate payment with customers
• Perform administrative duties, enquiries and accounts monitoring
• Update and maintain the Credit Collection System
• Any other ad-hoc duties assigned

Requirements:

• Candidate should possess at least a Degree / Diploma in any relevant discipline
• Possess at least 1 years of working experience in a call centre (inbound and outbound calls), telemarketing, customer service or debt collection
• Able to speak proficiently in English
• Excellent communication and interpersonal skills
• Service-oriented and results driven
• A team player and independent worker
• Enjoys working in a fast-paced environment

Responsibilities:

• Assist in managing the agents and Call Centre operations
• Handle complaints and manage service recovery
• Handle the recruitment, training, and development of the agents
• Provide administrative support in the Call Centre
• Cover the Team Managers' duties and shift where necessary
• Any other ad-hoc tasks that may be assigned by the management

Requirements:

• Singaporeans only
• Minimum GCE'O' level qualification or equivalent
• Proficient in relevant computer applications and skills (Microsoft Applications)
• Must be able to handle stress extremely well
• Good verbal communication skills
• Minimum 1 year experience in a call centre setting is advantageous
• Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)

Other Information:

• Monthly basic salary range of $2,300 to $2,500
• 5.5-days work-week including Saturday (on rotation basis)
• Official working hours are from 8.30am to 5.30pm
• Workplace is at Upper Changi area of Singapore (more information during the interview)
• Recruitment is subject to background check and clearance

Job Description:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

Job Requirements:

• Min Nitec and above

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Responsibilities:

• Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests from client and following up for quotations and policies issuance.
• Renewal Servicing include following-up with clients for their insurance renewals and coordinating with insurers in placement of cover.
• Marketing Engagement
• 5.5 days work week

Any additional details not in this job description can be further clarified during the job interview.

Job Highlights

• Location: Cecil Street (Telok Ayer MRT) / Scotts Road (Orchard MRT)
• Working Hours: 8.45am to 6.15pm
• Working Days: 5-days
• Annual Bonus: Subject to individual performance

Job Description

• Handle sales independently
• Conduct sales viewing
• Making appointments for sales viewings
• Creating new leads and follow-up on sales leads
• Build on existing network to enlarge base
• Marketing with partners/agents
• Able to create marketing programmes
• Able to meet sales quota
• Handle and submit sales reporting
• Manage lead distribution & handle daily operations

Job Requirements

• Min 3 years of working experience
• Flexible approach and able to work as a team
• Able to grow the centre business
• Positive-looking & self-driven
• Mandarin-speaking candidates are preferred as this position requires candidate to serve Mandarin-speaking clients
• Female working environment

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889

New Life Student Care is catered to Primary school-going children, 7 – 12 years of age. Our mission is to mentor children to become disciplined and confident individuals through providing Holistic Engagement at our three centres.

We are looking for dedicated and passionate individuals working with children and partnering with parents, volunteers, and other stakeholders to support the children’s development.

Responsibilities

• Oversees and manages the quality & operations of centre.
• Lead and guide Staff, build a positive, friendly and supportive centre culture.
• Source & plan engaging activities and holiday programmes for children.
• Plan Character-Building Programmes.
• Build good rapport with parents, volunteers and other stakeholders.
• Identify and refer children and families to appropriate assistance when necessary.
• Inter-departments Collaboration to provide programmes which meet children’s needs.

Requirements

• Minimum Polytechnic Diploma or higher
• Possess primary school content knowledge for Homework Guidance
• Passionate and committed to connecting with children and families
• Service-oriented with strong interpersonal and communication skills.
• Proficient in English and Mandarin
• Team player
• Adaptable to changes
• Work location: Bukit Panjang

Duration: 3 months

Salary: $13 per hour

Working hour: 4 weekdays + 1 weekend day (Saturday or Sunday).

Work location: Ubi

⏰During Training: 830am to 6pm (Mon to Fri) - 1 week

⏰After Training: 11am to 3pm - official hrs

(may be tasked for any shift subj to vol of calls -8am to 12pm, 9am to 1pm, 10am to 2pm, 1pm to 5pm)

Job Description:

- Handle inbound and outbound calls.

- Provide information and assistance to callers.

- May be assigned to different shifts based on call volume.

Job Requirements:

- Min. GCE O Level, Higher Nitec, or Diploma

- Commit min. 3 months

If interested, please email your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Join Our Fun, Trustworthy, and Constantly Learning Team as a House of Joy Active Ageing Centre Programme Executive!

Are you passionate about making a positive impact on seniors and the community?

At House of Joy (HOJ), we are looking for a dedicated Programme Executive who is enthusiastic, organized, and ready to create engaging experiences for our seniors. This is your opportunity to be part of a team that brings joy, companionship, and meaningful activities to the elderly!

Key Responsibilities:
Plan and manage exciting programmes and events for our seniors, from scheduling to resource and logistics coordination.
Oversee the entire event process, including registration, administration, and post-event evaluation.
Liaise with service providers to ensure smooth and high-quality programme delivery.
Maintain accurate records of programme participation and expenses for accountability and improvement.
Organize outreach and visitation initiatives to engage more seniors in the community.
Collaborate with the House of Joy Active Ageing Centre Cluster Manager and handle any additional tasks assigned.

What We’re Looking For:
A good diploma in social work, community development, gerontology, or related fields. with strong computing and communication skills.
Conversational skills in Mandarin or dialects would be a great asset.
A collaborative team player who can work well with others.
Prior experience in eldercare, education, or the social sector is a plus.
A cheerful, caring personality who truly enjoys the company of seniors.

What You’ll Enjoy:
Competitive salary: $2,600 - $3,300 (depending on relevant experience).
Comprehensive health and dental benefits to support your well-being.
Flexible working hours that prioritize work-life balance.
Professional development opportunities to help you grow and advance in your career.
A vibrant, fun, and trustworthy team environment where continuous learning is encouraged.
Meaningful work that contributes directly to the happiness and well-being of seniors in the community.

Why Join Us?
Be part of a community-focused organization that values compassion, service, and teamwork.
An opportunity to make a meaningful difference in the lives of seniors while growing professionally in a supportive and fun atmosphere.
If you have a heart for the elderly and want to be part of an impactful, trustworthy team that is always learning, apply now! Please note that only applicants selected for further consideration will be contacted.Together, let’s bring joy to our seniors!

Job Opportunity: Contract Call Centre Assistant (Healthcare Unit)

Location: Islandwide pickup
Contract: 6 months , with the potential for permanent conversion

Job Details:

• Work Schedule:5-day work week (Monday to Friday, 8:30 AM – 5:30 PM)
• Salary:$2,500 per month (contract)
  

Responsibilities:

1. Customer & Order Management:Handle inbound calls for customer orders, queries, and complaints.
   Process sales orders accurately and ensure timely fulfillment.
   Conduct outbound calls to follow up on orders, issues, and complaints.
   Maintain up-to-date information on processes, products, and price lists.
   
2. Client Relations:Establish and maintain strong client relationships.
   Provide exceptional service to ensure customer satisfaction.
   
3. Issue Resolution & Reporting:Resolve issues according to SOPs and escalate when necessary.
   Document customer details, issues, and resolutions comprehensively.
   Prepare and submit regular/ad hoc reports.
   
4. Collaboration:Work closely with the operations team to address concerns promptly.
   Provide feedback for process improvements.
   

How to Apply: send your resume to: [email protected] or telegram @jocelynchan ASAP!

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820.

• Great Career Exposure and Growth
• Accessible Working Location
• Competitive Remuneration package

As a Social Worker (Family Service Centre), you will be responsible for the following duties:

• Conduct comprehensive assessments of clients' needs, strengths, and risks.
• Develop and implement individualized care plans in collaboration with clients and their families.
• Provide ongoing case management, including regular follow-up, monitoring, and evaluation of client progress.
• Coordinate and refer clients to appropriate internal and external resources and support services.
• Provide counseling and emotional support to individuals, couples, and families facing various challenges.
• Facilitate group work and workshops to address specific client needs and promote personal growth.
• Assist clients in developing coping strategies, problem-solving skills, and resilience.
• Conduct crisis intervention and risk assessment when necessary.
• Maintain accurate and up-to-date case records, progress notes, and statistical data.
• Prepare reports and assessments for internal and external stakeholders as required.
• Adhere to confidentiality and data protection policies and procedures.

Requirements:

• Bachelor's Degree in Social Work / Post Graduate Diploma in Social Work or equivalent

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777

• Organise outreach events (in-house or with partners) to residents in Active Ageing Centre (AAC) service boundary with an aim to assess seniors using the Community Screener Tool to identify at-risk individuals.
  Organise programmes (eg activities, functional screening) to improve improve health outcomes - physical health, mental wellness and social capital.
  Support seniors to plan, coordinate and activate their neighbours in championing and participating in AAC programmes.
  Manage befriending and buddying programme to isolated seniors with proper monitoring and record keeping.
  Manage donations, volunteers and community partners as needed.
• Maintain AAC volunteer database and conduct volunteer orientation and training.
• Build up network with community agencies (e.g. Silver Generation Office, Social Service Office) to provide seamless referral of services for seniors.
• Lead administration and operations in AAC to ensure smooth operations and environmental safety.
• Assist to train and manage a team of staff in AAC to maintain a safe and motivating workplace.
• Assists Centre Manager with recruitment, hiring and training and operation matters for the centre.
• Assist in development of standard operating procedures, contingency and emergency planning.
• Ensure timely and accurate submission of reports, claims, documentations or statistics to stakeholders.
• Review AAC policies and processes when required.
• Ensure cost effectiveness of centre operations, coordinate facility repairs, maintenance of equipment and related documentation in a timely manner. Purchasing of centre supplies, handling suppliers, vendors and contractors.
• Provide cross coverage to colleagues or deployment to other centres when need arises.

Requirements

• Diploma or Degree in Social Work, Nursing or Healthcare related with at least 3 years of experience in senior, social or health care setting Esp in Active Aging related
• Patient, approachable and enjoy working with seniors, family members and peers of different age groups.
• Strong work ethic, reliable, able to handle stress with a pleasant disposition and positive attitude.
• Willing to work staggered shifts according to Centre operating hours and overtime when required
• Mon to Thurs: 8am to 5.30, Fri: 7.30am to 5pm
• North East

Job Reference: 875R7V

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Job Description:

• Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Requirements:

• Minimum education of ITE or 'O' levels; fresh graduates welcome. Experience in call centers, banking, or customer service is a plus.
• Positive mindset, strong communication skills, and ability to work well in a fast-paced environment.
• Must be comfortable with shift work, including weekends and holidays.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.