Core Responsibilities:

• To perform quality assurance functions with regard to the product (jet engine components), process and maintain quality management system while ensuring compliance with all related government agencies, aviation authorities and customers’ requirements and regulations.
• Establish quality procedures and quality control instructions.
• Liaise with customers / vendors / suppliers on non-conformance activities, perform root cause analysis and determine effective corrective actions to reduce or eliminate the cost of poor quality.
• Perform internal audits to evaluate quality system, products and processes (ISO9001 / AS9100 / NADCAP).
• Perform vendors’ and on-site audits as required.
• Uphold customers’ and regulatory authorities’ requirements.
• To carry-out other QA functions as required.

Qualifications:

• At least 2-3 years’ of relevant experience in Aerospace QA environment.
• Good analytical, communication and interpersonal skills.
• Meticulous attention to details, able to multi-task and commit to job.
• Familiar with ISO9001 / AS9100 Quality Management System requirements.
• Experience in using problem-solving tools including fishbone diagrams, FMEA and 5-whys methodology.
• Able to interact effectively with other functional departments such as Engineering and Production to resolve issues relating to products and processes.
• Familiarity with audit covering special processes including heat treatment, plasma coating, NDT would be a plus
• Experience in metallurgical laboratory evaluations would be advantageous

Education Requirements:

• Degree / Diploma in Mechanical / Aeronautical Engineering

• Responsible for USB2.0/USB3.0 device driver development, test, optimisation, and maintenance.
• Perform WHQL testing and certification of drivers and device frameworks.
• Take part in all phases of SDLC and prepare corresponding documentation.

Requirements:

• Degree in Computer Science/Engineering
• At least 5 years of USB device drivers’ development experience in Windows/Linux/mac/WinCE
• Good knowledge of USB2.0/USB3.0/ USBCV protocols and USB Device Classes (HID, MSC, CDC, UVC, UAC, DFU, Custom).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

The Opportunity:

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.

In this Role, you’ll get to:

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you’ll Need to Succeed:

• Good command of written and spoken English to handle English speaking customers.
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.
• Stress tolerance and able to work under pressured environment.
• Able to work on rotational shifts between 7am to 7pm including Public holidays.

It’s Great if you have:

• Min. 1 year experience in Contact Centre environment handling inbound calls, emails and live chats.
• Fresh graduates who are passionate in customer service are also welcomed to apply.

In return, Agoda will:

• Competitive salary
• Young and dynamic multinational team
• Possibility to travel
• Career opportunity regarding lateral moves within CEG teams and global locations as well as other departments within the company
• Continuous learning & development through corporate training programs
• Modern working environment

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise while providing the critical context to make informed and compliant decisions. The work we do is diverse with clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses.

As an Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities for new/existing clients
• Develop strategies to solve complex technical challenges

• Responsible for overall customer service function in Asia.
• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.
• Develop CS management performance metrics to manage and lead the day-to-day Customer Service
• responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.
• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment and customer satisfaction needed for business success.
• Regular engagement with Global Customer Service to maintain Global-Regional alignment.
• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.
• Subject matter expert for all current and future systems and processes used in the Order-To-Cash (OTC) and Master Data (MD) environment in APAC.
• Tracks key performance metrics, customer service performance data, and generates improvement opportunities.
• To drive process improvements using data analytics and influence improvements across the organization.
• Preparing and presenting monthly, quarterly, and annual reports of operations.
• Create a common framework and set of protocols for how we manage customers to support Sales.
• Responsible for Customer Service Team's actions to resolve any customer claims or complaints, including processing customer returns or credit notes and follow up with logistics / quality for resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field
• At least 8-10 years of relevant managerial working experience in a Manufacturing environment
• Knowledge of customer service, trade incoterms and customs procedures
• Knowledge of ERP system
• English -Excellent verbal and written communication skills
• Good Interpersonal, Communication, analytical and management skills
• A good team player and positive attitude
• Willing to take new challenges and make a difference.
• Willing to travel within Asia Pacific

Job ID: DSGT/008

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

We are looking to speak to Wireless Engineers with experience in Aruba Mobility Conductor and Aruba Mobility Controller!

Responsibilities

• Aruba Mobility Solution Implementation: Lead the design, configuration, and implementation of Aruba Mobility Conductor and Aruba Mobility Controller solutions to provide reliable and efficient wireless connectivity.
• Network Troubleshoot and Optimization: Continuously assess and optimize the performance of the network, identifying areas for improvement and implementing solutions to enhance overall efficiency.
• Security Implementation: Implement robust security measures within the Aruba Mobility solutions, ensuring the confidentiality and integrity of data transmitted over the network.
• Troubleshooting and Incident Response: Lead troubleshooting efforts during network incidents, providing timely resolution and implementing preventive measures

Requirements

• Bachelor’s degree (Prefer in Engineering, Information Systems or related area)
• Advanced degrees and relevant certifications (e.g., Aruba Certified Mobility Professional) are a plus.
• 6-8 years working experience in wireless IT Engineering/Operations
• Possesses expert knowledge of wireless Network Infrastructure and Network Design
• Strong understanding of wireless networking protocols, security protocols, and network architecture.
• Experience with network monitoring and management tools
• Problem-solving mindset with the ability to analyse complex network issues and provide effective solutions.
• Ability to acquire new skills in a diverse environment
• Demonstrates effective interpersonal skills; able to establish good working relationships globally and collaborate with networks of employees of all levels; able to foster cooperation in others; creative problem-solver.
• Excellent communication skills
• High personal integrity, credibility, and energy
• Essential to this position are demonstrated accomplishments in achieving objectives in a global organization together with the ability to work effectively and independently on cross-functional teams
• Must be able to lead and engineer solutions in a stressful environment and react quickly in times of crisis.
• Knowledge of Aruba Wireless Conductor and Wireless Controller, (AP’s)
• Knowledge of Identity Service Engine
• Knowledge of Wireless Protocols
• Demonstrated experience engineering and supporting network solutions

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA License No.: 16S8086

EA Reg Personnel No.: R21101138

• Providing price quotes and coordinating with clients.
• Answering calls and helping the sales team.

Requirements:

• GCE O level and above.
• At least 1 year of customer service experience.
• Able to work from December 2023 to March 2024.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Company: Machinery/Manufacturing Company

Location: West

Position: Sales Engineer (Japanese speaking) (Job ID:18772)

Job Description

• Establishing new accounts for plant equipment (30%)
• Maintaining relationship with current clients (70%)
• Targeting from Local / Foreign companies and factories in S.E.A
• Exchanging and translating information with Japan Headquarter and Local service team

Job Requirement

• Japanese language is required to liaise with Engineers in Japan HQ
• Bachelor Degree or Diploma in Marketing, Business Development or relevant field
• Sales, customer service, and engineering background is preferable
• Experienced in working with MS Words, Excel, Powerpoint
• At least 3 years’ experience in manufacturing / semiconductor industry or min. 1 year experience in Sales
• Strong analytical skills, with the ability to create financial reports and conduct cost analyses
• Willing to travel when required(Including foreign countries)
• Strong customer service and negotiation skills

Interested applicants please send your resume to [email protected] with email subject header "Job Application for [Sales Engineer (Japanese speaking) (Job ID:18772)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

• Establish new and maintaining existing relationships with customers.
• Manage and interpret customer requirements and calculate quotations for clients.
• Perform pre-sales technical assistance and product education.

Requirements:

• Diploma in Electronic, Mechanical/Mechatronics Engineering
• At least 2 years of sales experience in cleanroom environment/semiconductor industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Position Title: Service Crew

Working Day: 5 Days (off discuss during interview )
Location: Holland Village
Working Hours: 9.30am to 8.30pm (depending on which outlet)
Salary: $2200 (no exp) - $2500 (with exp) + OT

Job Scope:

• Daily cooking of tea and pearls
• Drink concocting
• General cleaning and maintenance of shop cleanliness

Requirement:

• Training Provided

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

• Achieves sales and revenue targets through identifying opportunities early in the sales cycle to convert accounts and penetrate existing accounts to maximize the sales revenue for the Company.
• Acquires new customers to exceed sales expectations.
• Manages and builds on internal sales team relationships and bring in Product Sales Specialists to assist in project sales.
• Understands customer needs to uncover additional opportunities within accounts across all products and service solutions.
• Ad hoc duties

Requirements:

• Degree in Mechanical Engineering or equivalent
• Min 2-5 years of relevant technical sales experience in oil & gas, petrochemical, chemical, water, water treatment, power, mining and/or related process industries.
• Technical knowledge of Oil & Gas instruments advantegeous
• Knowledge of ASME, ANSI, API standard would be preferred.
• Good communication and interpersonal skills

Interested & qualified applicants, please forward your latest CV in MS word format to [email protected]

Responsibilities:

Infrastructure Management

• Drive infra project life cycle – Server provisioning to Cutover.
• Work with infra and app teams on requirement gathering to implementation.
• Review and analyze infrastructure architecture and identify the gaps.
• Perform Network and Firewall patching and other administration tasks for cloud projects
• Guide app team to troubleshoot infra related issues.
• Be the SME for Network and Firewall administration and automation.

Operation & Process:

• Prepares technical project plans for new initiatives in BAU
• Collaborates with Application teams and other infra teams to develop technical solutions and enhancements.
• Drive the on boarding of new applications on to the production environment.
• Maintain Security:
• In accordance with Bank’s security directives, assists to deploy, maintain, and enhance the security of all infrastructure systems through administrative, preventive, detective, and reactive controls, such as change and configuration management, anti-virus measures, patch management, and system scans.

Requirements:

• At least 7 years of relevant Infrastructure support and Network and Firewall administration
• Minimum 3 years hands-on working experience managing production infrastructure support
• Knowledge in ACI, Cisco, Arista, F5, Checkpoint, Paloalto is necessary.
• Hands-on experience in Operations, Projects, , administration and shell scripting.
• Experience in monitoring tools like Nagios would be handy.
• Must have good communication and writing skills. Able to drive meetings and coordinate different stakeholders.
• Mandatory skill set: Firewall & network, Checkpoint, palo alto, F5,network switching & routing

Job Descriptions

Manage inbound and outbound calls in a timely manner
Follow SOPs when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Keep records of all conversations in our ops center databases
Meet personal/team qualitative and quantitative

Expand reseller business

Job Requirements

Min. Higher Nitec in any service-oriented field
Min. 1-year experience in a customer support role

Can communicate in chinese
Familiar with CRM systems and practice
Able to work under pressure, adapt and respond quickly

• Salary: $2700 - $3000
• Working Hours: 9am to 6pm, Monday - Friday
• Working Days: 5 Days
• Office Location: Gani Building
• Work Location: Islandwide

Responsibilities:

• Perform installation, preventive and corrective maintenance, troubleshooting,
• software enhancement, bug fixes, testing and commissioning to meet project
• requirements
• Participate in meetings regarding project planning, installation and maintenance of
• security systems
• Perform other on site activities related to functionality for software and hardware
• systems (e.g. backend and frontend equipment for various systems not limited to
• Access Control, Auto-Gate/Barrier, CCTV and Intrusion Detection etc.)
• Responding to fault calls
• Identify and report all issues and potential problems
• Suggest and implement solutions
• Supervise and direct onsite team (e.g. technicians)
• Draft and submit reports
• Contribute to technical assessments and support projects and maintenance
• inspection activities
• To be responsible for operationality of systems deployed
• System design and drafting diagrams using AutoCAD, etc.
• Liaise with customer on works when needed
• Adhere to company's given rules and regulations

Requirements:

• 1 year (or more) proven experience as a field engineer
• Diploma in Electrical Engineering, Electronic & Computer Engineering, Mechanical Engineering and other related fields
• Ability to travel and work according to a changing schedule
• Familiarity with security systems, networking systems or IT security will be an advantage
• Experience with managing and preserving technical equipment and tools related to security systems
• Class 3 Driving License (will be an advantage)

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Carry out product engineering duties for integrated circuit (IC) products throughout all stages of product development and manufacturing.
• Collaborate with production test engineers and/or relevant stakeholders to maintain and enhance the program and hardware of existing products.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of experience in Product Engineering.
• Proficient in Tape-out procedure, CMOS device, and IC process.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Responsible in design and development of optics and illumination system

Requirements:

• Degree and above
• At least 2 years of experience in optics design/optical systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description

• Maintenance and upgrades Windows Server, vSphere and third party software installation.
• Perform installation of hardware and software.
• Maintenance and setup of file systems.
• Resolve software problems with operating systems or third party products.
• Maintenance of Anti-Virus System, File System and Database Backups/restores.
• Setup guidelines, process to enhanced current work activity.
• Performance Monitoring.
• Maintain system security and compliance.
• Configuration management.

Job Requirements

• Degree in Computer Science or equivalent fields.
• Possess 2 years’ experience in Server Maintenance, VMware, implementation of various Windows Server OS is a MUST.
• Good understanding of: Intel x86 server hardware operation (HPE ProLiant, Dell PowerEdge),Large Data Center facilities operation is a plus.

• Plan and schedule work sequences for construction operation
• To study tender / construction drawings, specifications and contracts to understand project requirements.

Requirements:

• Degree in Civil Engineering
• At least 2 years of experience in tunnelling and underground civil works.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Prepare documentations and coordination with government sectors.

Requirements:

• Degree in Civil Engineering
• At least 5 years of experience in LTA project

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Data Enginerr / Data Architect

What You’ll Do:

• Teradata Solution Architects bring a wide variety of technical expertise and experience to our customers with demonstrable knowledge of data ecosystems, supporting technologies and services.
• You’ll be a ‘trusted advisor’ to your client; your technology expertise, experience, not forgetting your business skills, means you can seek out and develop opportunities for Teradata solutions that meet your customer’s challenges. You’ll also be aware of our competitors’ assets because your customer will need confidence in your understanding of their data challenges.
• And, though ‘passion’s’ a little over-used these days, we mean it when we say we’ll recognize, develop and transform your passion for your customer’s success into your own personal success. So, if your passion for real, deliverable solutions to some of the biggest data challenges in the world matches ours, and what we’ve said appeals to your sense of adventure, come and work for us.

Who You’ll Work With

• The Solution Architect role will provide a platform to develop your career in ways that are both interesting and exciting. With a focus on personal and professional development this role will provide lots of opportunity to master leading technologies and their business application and to develop both your personal and business skills.
• Takes a proactive role in identifying new consulting opportunities and communicates them with the project team within the SAK region
• The position reports to Solutions Architect Manager

What Makes You a Qualified Candidate

• Expert with designing, building, and operating distributed complex software systems on Google Cloud, AWS, Azure. and/or VMWare.
• Experience across languages like C, C++, Go, Python, etc.
• Good current knowledge of the Teradata technology stack, with specific architectural understanding of public cloud Networking, Object and Block services, Serverless, Containerization, Security and Compliance, Abstraction layers, and more

What You’ll Bring

• Be intimately familiar with Teradata’s architecture frameworks, principles, and advocated positions and / or have an industry architecture framework certification such as TOGAF, Zachman or FEA.
• ‘Passionate’ and enthusiastic about data, analytics, and Teradata.
• Have at least 3+ years hands-on experience in architecting, designing, delivering, or optimizing Data Warehouse and/or Data Lake solutions.
• Able to contribute to the design, development, and delivery of client solutions from definition phase through implementation.
• Demonstrate the ability to think strategically and have a keen interest in - and understanding of - digital transformation and data strategy and of the developments in the data and analytic technology world.
• Have experience of architecting, designing, and implementing Cloud-based solutions; Public Cloud experience or certifications (AWS/Azure/GCP).
• Works to become a go-to person for both the customer and Teradata team for ideas, advice, and guidance.
• Ability to clearly communicate solution design and approach with client technical and business stakeholders.

Teradata highly values diversity and equal opportunity in all aspects of our business. We are excited by the unique qualities, abilities, and perspectives each person brings, and candidates are considered on all the attributes they may bring to the role and the team.

Brief Description:

The DevOps Engineer provides architecture and design skills to integrating applications and maintaining their performance. This involves knowledge of onboarding newly created application environment; Jira, DevOps tools like Jenkins, Git etc across USA, London and Singapore to provide support. Just After Midnight’s reputation is built on successful delivery of services and solutions. This role requires reactive and pro-active problem solving, ideas and the personality to back them up, along with practical, automation and utilitarian activities.

Key Responsibilities:

• Code (review) & test of previous applications & new efficient maintainable applications
• Create IAC using Terraform
• Utilise Ansible configuration management
• Migrate customers to cloud
• Modernise applications from Monoliths to Microservices
• Assist in diagnosis of production issues as part of 24x7 support role
• Enforce coding and security standards across the business
• Liaise with management regarding all aspects of projects, and to help ensure that they are kept in line with budgets and timescales
• Problem Analysis
• Designing & documenting information
• Initiate, promote, and drive forward programmes of continuous improvement for our structural engineering teams
• Keep up to date with new, emerging technologies and changes within the industry
• Provide support and supervision to less experienced colleagues during implementation stages
• Understand and implement the company’s information security (related) policies as applicable to day-to-day activities
• Provide training where necessary
• Mentor & train new / junior staff

• Lead a customer service team across multiple channels within the retail and membership sectors, ensuring consistent, efficient service delivery.
• Ensure compliance with Service Level Agreements (SLAs), Standard Operating Procedures (SOP), and business continuity plans, promptly addressing any gaps or incidents.
• Oversee outsourced contact center activities, conducting regular performance reviews with vendors to enhance service quality.
• Handle escalated feedback promptly, providing effective resolutions.
• Collaborate with internal and external stakeholders to resolve issues and operational hurdles.
• Foster a positive team environment, motivating achievement aligned with organizational objectives.
• Set and review individual/team goals, fostering continuous development.
• Collaborate with the Service Culture team to identify training needs, updating SOPs for improved efficiency and enhanced customer experiences.
• Conduct performance appraisals and offer constructive feedback to team members.
• Compile and analyze data for managerial reporting.

Requirements:

• Hold a Degree in any discipline with a minimum of 5 years' experience in retail, e-commerce, or customer service.
• Ideally, have at least 3 years of supervisory experience with a proven leadership track record.
• Familiarity with systems like SAP or Zendesk is advantageous.

Other Details:

• Work Location: Joo Koon
• Contract: 1 year

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394