1) overseeing the activites of resturant staff

2) Ability to work in a fast paced environment

3)strong management skill

4)Effective communication skill

5)Exceptional cusomter service skills.

Job purpose:

In the ATS Cluster, business experts, engineers (development & operations), chapter leads, and product owners work together as a team. The agile methods support the team members in performing their functions by facilitating a rapid and flexible response to changing conditions and customer needs through an iterative approach and the continual development of new solutions.

The team members organize their own activities, working autonomously and with full accountability. To that end, they are granted responsibility for all processes and systems needed for the products, processes, and services for which they are accountable. Open communications among the team members ensure regular and timely feedback. This enables the team to adopt a "fail fast" approach – i.e. the rapid recognition and correction of mistakes, which permits a quick reaction to changing conditions and customer needs by means of iterative procedures.

The engineer has a technical focus and acts in the capacity of a cell member. Depending on suitability, qualifications, and requirements, he/she may also assume the role of scrum master.

He/she has an agile and digital mindset, and continually adapts it to changing requirements, using the available development opportunities.

The engineer is deployed where his/her knowledge and experience are needed, and therefore demonstrates flexibility regarding assignments to various cells and chapters, even across cluster boundaries.

Within the ATS Cluster you will be responsible for the support of the IB FX, eFX, FX Options and/or Commodities applications. That task comprises the main tasks listed below.

Key activities & main tasks:

MAIN TASKS

• 1st/2nd level support
• incident management
• problem management tasks of Application Operations
• change management tasks of Application Operations
• release management tasks of Application Operations (incl. post release testing)
• vendor management
• documentation
• back-up and recovery managemensafeguarding the stability of the application
• ensuring compliance of the production environment and support processes to the rules & regulations of the bank
• business analysis tasks
• stakeholder management (communication, user training, etc.)
• employee skill development, mentorship, and team planning
• innovation to optimise and improve efficiency of support and applications.
• optimal use of resources to increase efficiency of service.
• performance of special tasks assigned by senior management or business.

Formal education:

• Education: University, Technical College, or comparable professional experience

Specialist knowledge (work experience, further qualification):

Qualifications / Skills

Professional Skills (technical, methodology and business):

ST2

• Proficient in ATS application architecture and infrastructure and underlying technologies, e.g.

o Databases (Sybase/MSSQL & SQL)

o Operating Systems (Windows, Linux/Unix & scripting)

o Network technologies, market data flows and connectivity technologies

o Experience working with monitoring tools like ITRS Geneos, Nagios and/or Tivoli

o Related risk management, reporting and settlement processes

• Proficient in Service Management Processes (ITIL)
• Proficient in IT Security
• Proficient in banking know-how, especially trading related
• Deep understanding of compliance, governance and regulatory requirements in banking IT
• Significant experience working in a trading room environment facing internal/external customers of different seniority levels in support, project management or development
• Fluent in English

ST3

• Expert in ATS application architecture and infrastructure and underlying technologies, e.g.

o Databases (Sybase/MSSQL & SQL)

o Operating Systems (Windows, Linux/Unix & scripting)

o Good understanding of network technologies, market data flows and connectivity technologies

o Experience working with monitoring tools like ITRS Geneos, Nagios and/or Tivoli

o Related risk management, reporting and settlement processes

• Highly proficient in Service Management Processes (ITIL)
• Proficient in IT Security
• Expert banking knowledge, especially trading related
• Deep understanding of compliance, governance, and regulatory requirements in banking IT
• Long experience working in a trading room environment facing internal/external customers of different seniority levels in support, project management or development
• Experienced mentor for junior staff
• Fluent in English

Personal Skills:

• Pronounced analytical thinking
• Good problem solving skills
• Good cooperation capability and understanding of agile methods, incl. use if JIRA
• Strong ability to impact and influence
• Outstanding Service Orientation and customer focussed working style
• Very Good interpersonal and communication skills
• Structured and independent working style, also under pressure
• Strong decision making, persuasiveness and flexibility
• Very good organiser with good documentation skills with experiences in knowledge sharing tools (WIKI, SharePoint, etc.)
• Resilient and able to build partnerships across cultural, regional and organisational borders

Job Description

• DevOps engineer is responsible for designing, implementing, and maintaining automated CI/CD pipelines, infrastructure as code, and monitoring solutions to streamline software development processes and ensure system reliability, scalability, and security.

• DevOps engineers who possesses DevOps related certifications from CompTIA, EC Council, RedHat, Cloud certification and knowledge (e.g. GCC, AWS) or equivalent would be advantageous.

• Also, CI/CD, Copado DevOps Implementation and Copado DevOps Platform Experience with SHIP/HAT is preferrable.

Job Summary:

We are seeking a highly skilled and motivated Infra Engineer to join our dynamic team. As part of the DevOps & Infra team, you will have a comprehensive scope of responsibilities, including managing not only the IT infrastructure but also end-user devices and services. Your role will encompass ensuring the smooth and secure functioning of end-user laptops, managing user administration and access rights, and maintaining the stability and performance of Wi-Fi devices. In collaboration with Development, Operations, and DevOps teams, you will work towards enhancing the availability, scalability, and security of our applications, network, and end-user systems. Your expertise will contribute to maintaining a robust IT environment, optimizing end-user experience, and facilitating efficient release cycles and continuous integration and delivery of software.

Key Responsibilities:

• Administration, maintenance, patch & upgrade of Linux, windows servers and network equipment.
• As an administrator, you will also need to set up new end-users laptops & devices, including troubleshooting and providing assistance on users' IT-related issues.
• Configure and maintain Nginx web servers for load balancing, proxying, and caching to optimise application performance.
• Manage and deploy infrastructure using virtualisation platforms such as VMware, ensuring efficient resource utilisation and scalability.
• Collaborate with development teams to implement and manage micro-services architecture.
• Work closely with the cloud engineering team to design and implement scalable and secure cloud-based solutions using platforms like AWS.
• Enhance and automate monitoring, logging, and alerting systems to proactively identify and resolve performance and security issues.
• Implement and manage network security solutions using firewalls like FortiGate, ensuring data protection and compliance with industry standards.
• Troubleshoot and resolve infrastructure and deployment issues, collaborating with cross-functional teams to minimise downtime and improve system reliability.
• Stay up-to-date with industry trends and best practices in Infra, cloud technologies, and microservices architecture.

Qualifications:

• At least 3 years of experience in IT infrastructure.
• Strong knowledge of Linux with experience and troubleshooting skills.
• Experience in working with end-users.
• Knowledge and experience of AWS services such as EC2, S3, RDS, Terraform and CloudFormation.
• Good scripting skills in Bash, Python or other similar scripting languages, is a plus.
• Familiarity with configuration management tools (e.g., Ansible, Puppet, Chef) is a plus.
• Experience in configuring and managing Nginx web servers and knowledge of load balancing, caching, and proxying concepts.
• Knowledge of network security principles and experience with firewalls like FortiGate and Linux firewalls.
• Strong problem-solving skills and ability to work in a fast-paced, collaborative environment.
• Fluency in both Mandarin and English, with written and verbal communication skills in both languages
• Willing to self-learn & able to work independently.

Education:

• Diploma & above in Information Tech, Engineering, or a related field.
• If you meet the above qualifications and are passionate about joining us, we would love to hear from you. Please apply with your resume and a cover letter explaining why you are the right candidate for this position.

Job Description:

• Involved in the whole development life cycle
• Writing, executing, and maintaining test script for automation testing
• Running and analyzing automation test report
• Updating script through each release
• Setting up and maintenance of the testing environment, test data, and Jenkin configuration if required
• Maintaining and updating the framework when the library is upgraded
• Defining, maintaining the test automation framework, and ensuring that appropriate testing tools are selected and applied optimally
• Perform API interface testing, and API automation testing Performance testing
• Bug analysis and tracking
• Continuous improvement of the testing process and testing quality and efficiency
• Be across new technologies and research testing skills and techniques

Requirements:

• At least 4 years experience in QA (Automation) & Mobile Testing
• Extensive automation testing with hands-on experience using Selenium, Appium
• Working knowledge of scripting languages such as Javascript, Java
• Experience with story management and testing tools (e.g. Jira, Testrail)
• Familiar with API Performance Testing tools (K6, Locus…) is a plus
• Familiar with at least one API/Unit testing framework
• Write and execute manual test cases and then automate them
• Working knowledge about Functional and Non-Functional testing
• Good logical and structural thinking
• Strong sense of responsibility and result-oriented
• Good sense for quality, teamwork, and innovation
• Able to work independently or with limited assistance

*Please note that only shortlisted candidates will be notified

Onsite Support Engineer (L3)

Requirements:

• Degree/Diploma in IT or Equivalent
• Minimum 7 Years of experience in IT End User Support (L2/L3)
• Clear understanding and experience in handling End Point Computers and IOT Devices
• Good understanding of Client Server Architecture
• Working knowledge of basic LAN Networking, Cable crimping and basic troubleshooting
• Experience in Disc Encryption, Application Security, and Endpoint security at client level.
• Daily Security and Vulnerability management to maintain KPI and SLA.
• Basic understanding of Active Directory.
• Incident and Change Request support to users.
• Find solution for unseen IT related issues and documentation as SOP.
• Experienced handling large excel files with Vlook-up, pivot etc.
• Experienced in collaborating and managing vendor support.
• Excellent communication and interpersonal skills

Interested Applicants please forward your updated profile to [email protected]

Be part of a renowned M&E company

• Usually 5-day work week (9.00am to 6pm)
• Up to S$5,000
• Good corporate culture with long history

Responsibilities

• Lead and manage the fire protection team (consisting of 1 Assistant Engineer, 3 Technical Officers & 4 workers)
• Develop and implement fire protection strategies, standards, and policies in line with industry regulations.
• Create fire protection plans by working closely with other departments and contractors
• Design and execute fire safety training programs for facility staff and workers.
• Conduct regular inspections and testing to ensure compliance.
• Stay abreast of developments in fire protection systems, codes, and standards. Ensure the team remains updated on best practices.
• Liaise with regulatory bodies, fire departments, and other stakeholders to guarantee compliance with codes and regulations.
• Provide technical support to project teams, contractors, and other stakeholders as needed.
• Oversee the installation, repair, and maintenance of fire protection systems & also to ensure all fire protection systems are in good working condition
• Develop and monitor budgets, providing regular reports to the Director of Facilities Management.
• Maintain accurate documentation of projects

Job Requirements:

• Bachelor’s Degree or Diploma in Facilities, Mechanical Engineering, or equivalent.
• Preferably with a minimum of 3 or 5 years of experience in fire protection or facilities management, with a focus on fire protection.
• Strong knowledge of fire protection systems, principles, codes, and standards is advantageous.
• Experience in managing and leading a team of engineers and technicians.

The Engineer is responsible for the daily operations of the different sections within the Engineering department.

Primary Responsibilities

Daily Engineering Operations

• Operates equipment to deliver comfortable room temperature to hotel guest areas as required.
• Operates equipment to deliver clean water to the respective services in the hotel as required.
• Operates equipment to deliver clean hot water to the respective services in the hotel as required.
• Operates equipment to deliver clear and sharp visuals from television and satellites to hotel guest suites as required.
• Carries out preventive maintenance activities to hotel suites and function areas to the highest quality levels and in a timely manner.
• Plans and operates equipment effectively to deliver audio visual support to hotel events in a timely and efficient manner.

Management of Shift Operations

• Tracks and monitors equipment and facilities failures and rectification status.
• Maintains availability of components / materials needed for Engineering operations.
• Proposes and implements methods of rectification of technical issues in a timely and efficient manner.
• Checks all utilities meter readings and verifies optimal plant operations to ensure longevity and operational readiness at all times.
• Supports the operation of fire protection system and controls fire and safety risks in a timely and efficient manner.
• Supports and implements measures for Environmental Safety and Health compliance in a timely and efficient manner.
• Monitors all lightings on hotel grounds are in operation to ensure longevity and operational readiness at all times.

Operations of the Plant and Facilities

• Operates plant facilities efficiently to support every aspect of hotel operations to ensure longevity and operational readiness at all times.
• Carries out routine preventive maintenance of plant facilities to ensure longevity and operational readiness at all times.
• Organises and carries out statutory inspections of plant facilities to ensure longevity and operational readiness at all times.
• Carries out related service contract activities for each plant facilities in a timely and efficient manner.

Supporting Operations - Craftmen, Kitchen ad Laundry

• Co-ordinates activities with Housekeeping team to carry out all furniture repairs to the highest quality levels and in a timely manner.
• Co-ordinates activities with the respective departments to carry out painting in the hotel suites and function areas to the highest quality levels and in a timely manner.
• Plans and organises preventive maintenance for all equipment in the kitchens to ensure longevity and operational readiness at all times.
• Plans and organises preventive maintenance for all equipment in the laundry to ensure longevity and operational readiness at all times.

Other Responsibilities

• Operations and maintenance of elevators and dumbwaiters to ensure longevity and operational readiness at all times.
• Operations and maintenance of swimming pool and water fountains to ensure longevity and operational readiness at all times.
• Operations and maintenance of fire protection services to ensure longevity and operational readiness at all times.
• Operations of kitchen grease interceptors and sanitary system to ensure longevity and operational readiness at all times.
• Supports operation of television and satellites services for hotel suites in a timely and efficient manner.
• Supports operation of the public music system within the hotel in a timely and efficient manner.
• Reviews and procures equipment and parts for Engineering operations in a timely and efficient manner.
• Reviews and procures Engineering services for outsourced work in a timely and efficient manner.
• Ensures public is protected during maintenance works at all times and proper as well as approved signage is in place at all times.

Involvement In Wider Job Function Actions/Relationships

• Upholds Accor Values of Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect, in the execution of all duties and responsibilities.
• Participates and supports sustainability in Corporate initiatives and programmes such as Planet 21 – Corporate Social Responsibility, Diversity and Inclusion, Women at Accor Generation, etc.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Tertiary education in a related Engineering discipline.
• Minimum of 5 years of relevant experience in the hotel industry.

Competencies

• Detailed Engineering knowledge.
• Good interpersonal skills.
• Planning ahead.
• Great communicator.
• Good working knowledge of Microsoft Office and Microsoft PowerPoint.
• Ability to communicate with all levels of employees.
• Service oriented professionalism.
• Must work effectively and contribute as a team player.
• Able to deliver proposals effectively.
• Responsive to change effectively.
• Well groomed.
• Sense of urgency and able to set priorities.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

· Coordinates construction engineering activities to ensure that projects are implemented in accordance with plans, designs and specifications

· Interprets structural drawings for implementation in construction projects

· Reviews design and discusses modifications with consultants, providing engineering input and alternative methods to address construction challenges

· Raised RFI (Request for Information) on any discrepancies and ambiguities in the design drawings

· Works with construction team, including project managers, site engineers, architects and electrical and mechanical engineers to explain drawings, specifications and other technical information to answer their clarifications

· Conducts regular technical meetings with consultants and client to discuss and resolve construction issues

· Manages structural drafters and reviews shop drawings to ensure these are in compliance with the project specifications

· Monitors changes to designs, assessing effects on cost and assisting with variation negotiations

Maintained up to date documentation and filing system of all relevant technical reports and submissions, drawings and specifications

1. A Degree in Mechanical Engineering or Electrical Engineering from recognised universities.
2. At least five (5) years of practical working experience in the related field in building construction projects.
3. Report to Technical Manager, and assist in managing, planning and coordinating mechanical engineering or electrical engineering to meet time, cost and quality objectives.
4. Coordinate design and/or detailing with consultants, develop shopdrawings, review of submissions from subcontractors and liaise with other work disciplines.
5. Proficient in REVIT and AUTOCAD software applications.
6. Positive attitude, self-motivated, initiative and responsible.
7. Good communication and interpersonal skills.
8. Able to work independently.
9. Candidates with more than eight (8) years of relevant experience may be considered for senior positions.
10. Remuneration shall commensurate with qualifications and experience. Basic salary: $3,500 to $6,000, plus allowances.

Report to Senior Engineer (Civil & Structural) / Construction Manager.

Plan daily, weekly and monthly work for each section and liaise on work tasks and construction methods to be used with the foreman and workers.

Reporting to the Construction Manager for all production and labour related aspects of project.

Monitor progress of work, quality of workmanship compliance with requirements and Quality records.

Overall in-charge of construction of road tunnel, escape staircases, utilities & road diversions etc.,

Seek advice and resolve site engineering problems and with Construction Station Manager.

Assist Construction Manager in preparing materials/manpower/equipment/sub-con/supplier requirements for station works based on the baseline programme.

Monitor the progress and update Construction Manager on all issues.

Report/record events and instructions.

Check quality and quantity of subcontract work done.

Involve and pre-start meetings with sub-contractors to discuss method/progress/quality/safety and resources issues.

Interested candidate : Submit your CV to :- [email protected]

Job Description:

• To facilitate information exchange, participate in the majority of product development teams and group, including travel extensively between Europe, Asia and sometimes Africa; and as the bridging gap between the countries based on the specific development works.
• Be part of a team who have joint responsibilities for the overall system design and detailing of the system concepts.
• Refining the system architecture with the project team and keeping a firm eye on the issues of system safety, stability, security, system performance and resilience.
• Be meticulous in the reviewing and revising on the requirements of the various functions between the teams.
• Facilitate communication between Engineering teams and actively contribute to design elements when possible as a mediator of engineering information.

Requirements:

• Degree in Engineering or Applied Science from a recognized university.
• At least 3 years of work experience as an Engineer, with expertise covering all areas of a complex mechatronic system (mechanics, electronics, software, etc.).
• Experience in system design, knowledge of production process and best practices.
• Experienced with a suite of PLC tools and softwares like CODESYS 3.5, with experience in WAGO PFC200 would be advantageous.
• Experienced user of MatLab, Excel, python would be desirable.
• Experience with Autocad 2D, understanding of Single line diagrams and control schematics would also be advantageous.
• Desirable SCADA experience and communication protocols, like, MODBUS RTU / TCP is a plus.

RESPONSIBILITIES

• Manage central console management of all clients IT equipments

• Manage the helpdesk support for incoming and outgoing calls to support customers and ensure closure of all incidents

• Installation, configuration, operation, troubleshooting of customer IT equipments and/or software

• On-site service if issues require on-site support for resolution

• IT projects support and implementation

• Experience in Cyber Security, advanced networking and project management skills

Accountabilities and tasks:

• Enforce and adhere to the corporate IT Standards, policies and procedures governance for corporate infrastructure architecture, security and system administration.

• Perform periodic server health-check and security review.

• Perform network/server/firmware upgrading and patching technical whitepaper or implementation guide for superior.

• Perform network and system monitoring, health check, security review, system backup and restore.

• Liaise with 3rd party software/hardware vendors for support and escalation,

• Perform network installation, management, monitoring, design, and maintenance for Corporate, LAN, WAN, WIFI and equipment.

• Apply developed subject matter knowledge to solve common operational issues within established guidelines and by recommending appropriate alternatives.

• Conduct subject matter knowledge and/or other IT related training to users.

• Recommend and suggest improvements to allow more effective usage of IT Services and support.

• Manage and work with Service Desk System – incidents and requests plus end-user support.

• Perform installation, configuration, removal, upgrading Install and office automation software, PC and Laptop setup and asset disposal.

• Manage IT procurement, vendor management and asset management.

• Other ad-hoc duties as assigned.

TECHNICAL SKILLS

• Basic networking knowledge and email troubleshooting.

• Knowledge in using Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Experience in installation, administration, troubleshoot and configuration of various Windows workstation and Windows Servers / Ubuntu Operating systems

• Hands on experience in basic printer, scanner, routers, switches, wireless, NAS etc troubleshooting and setup.

• Hands on experience with setup, maintenance of Microsoft 365, Google Workspace Cloud solutions.

• Hands on experience with remote access tools.

• Perform on site service if issues can’t be resolved remotely

• Able to work independently with professionalism

MINDSET

• Customer focus – Focus on solving customer IT issues with professionalism.

• Teamwork – Work closely with Sales and Technical team to fulfil customer’s requirement and issues

• Challenger Spirit – Always explore new ways to resolve issue and enhance productivity

• Constant upgrading – Always upgrade new technology skill sets and soft skills to service customer of highest standard

• Fast learner with good time management and organizational skills to deliver critical timeline

Preferred qualities / experiences:

• Minimum 2 years to 5 years of relevant working experience performing the functions of an IT Engineer. Experienced Candidates with more than 5 years’ experience can apply for Senior position.

• Candidates with experience in LAN/WAN, Desktop, Servers administration and support are highly preferred.

• Cisco Certified Network Associate (CCNA) and/or Microsoft Certified Systems Engineer (MCSE) preferred.

• Good technical knowledge and hands-on experience.

• Have a good understanding of IT audit requirements and compliance.

Roles & Responsibilities

The role requires an individual with an outgoing personality who strives to provide our guests with the highest customer service while ensuring procedures and protocols are fully followed. Attention to detail will be crucial to ensure that our guests have an exceptional experience.

Job Descriptions

• Ensuring that standards are met at all times.
• Assists with the smoothness and efficient service of the outlet.
• Maintains the cleanliness of the restaurant front/back of the house.
• Responsible for handling food and beverage orders and serving guests.
• Possess the knowledge to upsell, well-versed in all aspects of the menu.
• Support the Restaurant Manager in achieving all goals and Key Performance Objectives.

Job Requirements

• Minimum 1 year and above of work experience.
• Hardworking, motivated, serious, team player and passionate about food, beverage and service.
• Able to communicate effectively with all levels of employees.
• Excellent communication skills, a proactive problem solver.
• Positive “can-do” attitude, motivated, and passionate

Description:

• The Assistant Engineer shall be able to interpret construction drawings and check the submissions for compliance to the Board’s requirements.
• To review submissions from construction contractors/QP/PE for works affecting water pipes;
• To collate the list of sites for site surveillance;
• To prepare submission report to record the number of submissions reviewed;
• To monitor alerts sent from the Board’s monitoring system and follow up with the construction contractors who are working near to water pipes; and
• To conduct any other works in relation to the submissions as required by the Board

Qualification

• Possess a minimum of Diploma certificate in Engineering or equivalent (Civil Engineering)
• Must be Singaporean.

As a Project Engineer, your main responsibility is to supervise, execute and coordinate project activities together with a group of Engineers and Technicians leading to successful project completion. You will monitor and control project on schedule, within budgeted cost and quality standards. You will also work closely with consultant/owner to ensure project is delivered according to requirements. As an engineer, you are also required to perform system programming and troubleshooting during project implementation.

You should possess a Diploma/Higher Nitec in Electrical and/or Electronics or any Engineering related courses, with 2-3 years’ experience in site supervision and coordination with main contractors and subcontractors, must have hands-on experience in alarm, card access and CCTV system installation knowledge. Must be computer literate.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description:

Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution and expat community hub in Singapore, invites you to join us as a dedicated Customer Service Supervisor.

As a Customer Service Supervisor at ULC, you will oversee our customer service team and report directly to the Operations / Centre Manager. Your role will be instrumental in ensuring smooth operations, delivering exceptional service to our students and educators, and upholding our commitment to excellence.

Responsibilities:

• Supervise and mentor the customer service team, ensuring adherence to service standards and protocols.
• Collaborate with teachers and the sales team to optimize customer experiences and achieve sales targets.
• Manage student accounts, including credits, packages, and progress tracking.
• Represent ULC professionally in all customer interactions, embodying our values and mission.
• Coordinate scheduling of private lessons, handling bookings, rescheduling, and instructor assignments.
• Facilitate communication among students, parents, educators, and sales team via WhatsApp groups.
• Generate monthly reports on credit usage and identify opportunities for renewal and retention.
• Implement and maintain efficient workflows and systems to streamline customer service operations.
• Address customer inquiries, concerns, and escalations promptly and effectively.
• Stay updated on industry trends and customer feedback to drive continuous improvement initiatives.
• Undertake such other duties as may be assigned.

Requirements:

• Proven experience in a customer service role, preferably within the education or language training sector. Leadership experience is a plus.
• Strong communication and interpersonal skills, with the ability to connect with diverse stakeholders.
• Exceptional organizational abilities, capable of managing multiple tasks and priorities effectively.
• Self-motivated and dedicated, with a passion for enhancing customer experiences and achieving results.
• Collaborative mindset, able to work well within a team and across departments.
• Proficiency in English, with additional language skills considered advantageous.
• Familiarity with CRM systems, such as HubSpot, is preferred
• Ability to work effectively under pressure and meet deadlines.
• Flexibility to work evenings and weekends as required.

What we offer:

• Competitive salary range of SGD 2900 to SGD 3200, inclusive of incentives and allowances.
• Opportunities for career advancement and professional growth within our expanding organization.
• Ongoing training and development programs tailored to enhance your leadership and customer service skills.
• Supportive and collaborative work environment, promoting teamwork and knowledge sharing.
• The chance to make a meaningful impact on students' lives and contribute to their language learning journey.

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations.

We are hiring for the following outlets:

• Banquet
• Butcher's Block
• La Dame de Pic
• Long Bar
• The Grand Lobby
• Tiffin Room

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas.
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
• Follows through opening and closing duties.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis.

Providing a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
• Provides a high level of Safety and Security for guests and colleagues.
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field.
• Minimum 2 years’ experience in an international class restaurant.
• At least 1 year relevant experience in a similar capacity an advantage.
• Additional improvement programs in Food & Beverage an advantage.
• Working knowledge of Microsoft Office.

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Able to work as a team.
• Motivator, self-starter.
• Displays initiative and creativity.
• Open minded.
• Committed.
• Team leader.
• Guest oriented.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlets:

• In-Suite Dining
• La Dame de Pic
• Long Bar
• Raffles Courtyard
• The Grand Lobby
• yi by Jereme Leung

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field or minimum of 6-12 months hands on experience in food service position, similar operations style.
• Retail or guest interaction experience.
• Food and/or beverage knowledge (personal interest/professional).

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Job Summary:

The service talent's main function is to promote the restaurant and ensure guest satisfaction through developing and maintaining a strong team environment with an emphasis on guest satisfaction and delivery of prompt and courteous service.

Job Responsibilities:

• Provide high-quality customer service to guests
• Serving customers of food and beverage
• Ensure sufficient stocks for daily operations
• Report for duty on time and neatly groomed
• Perform opening and closing duties
• Ensure that workstations are set up before the shift commences
• Have full knowledge of the menu to recommend specific items to guests.
• Maintain cleanliness and housekeeping of work areas

Job Requirements:

• Min. 2 years of service experience is preferred
• Good work ethic and willingness to learn
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Able to work in a team with people from different backgrounds

Roles & Responsibilities

The role requires an individual with an outgoing personality who strives to provide our guests with the highest customer service while ensuring procedures and protocols are fully followed. Attention to detail will be crucial to ensure that our guests have an exceptional experience.

Job Descriptions

• Ensuring that standards are met at all times.
• Assists with the smoothness and efficient service of the outlet.
• Maintains the cleanliness of the restaurant front/back of the house.
• Responsible for handling food and beverage orders and serving guests.
• Possess the knowledge to upsell, well-versed in all aspects of the menu.
• Support the Restaurant Manager in achieving all goals and Key Performance Objectives.

Job Requirements

• Minimum 1 year and above of work experience.
• Hardworking, motivated, serious, team player and passionate about food, beverage and service.
• Able to communicate effectively with all levels of employees.
• Excellent communication skills, a proactive problem solver.
• Positive “can-do” attitude, motivated, and passionate

Job Description:

• Greeting customers and serving customers
• Serving and giving presentations of food & drinks to guests as well as settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Other ad-hoc duties

Job Requirement:

• Able to communicate in English
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in F&B industry is advantageous. *but not mandatory

Job Summary:

The service talent's main function is to promote the restaurant and ensure guest satisfaction through developing and maintaining a strong team environment with an emphasis on guest satisfaction and delivery of prompt and courteous service.

Job Responsibilities:

• Provide high-quality customer service to guests
• Serving customers of food and beverage
• Ensure sufficient stocks for daily operations
• Report for duty on time and neatly groomed
• Perform opening and closing duties
• Ensure that workstations are set up before the shift commences
• Have full knowledge of the menu to recommend specific items to guests.
• Maintain cleanliness and housekeeping of work areas

Job Requirements:

• Min. 2 years of service experience is preferred
• Good work ethic and willingness to learn
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Able to work in a team with people from different backgrounds

1. A Degree in Engineering(Civil and/or Structural) from local universities or universities recognised by the Professional Engineers Board.
2. At least five (5) years of practical working experience in the related field in building construction projects.
3. Report to Technical Manager, and assist in managing, planning and coordinating civil and structural works to meet time, cost and quality objectives.
4. Coordinate design and/or detailing with consultants, develop shopdrawings, review of submissions from subcontractors and liaise with other work disciplines.
5. Proficient in REVIT and AUTOCAD software applications.
6. Positive attitude, self-motivated, initiative and responsible.
7. Good communication and interpersonal skills.
8. Able to work independently.
9. Candidates with more than eight (8) years of relevant experience may be considered for senior positions.
10. Remuneration shall commensurate with qualifications and experience. Basic salary: $3,500 to $6,000, plus allowances.

1. A Degree in Mechanical Engineering or Electrical Engineering from recognised universities.
2. At least five (5) years of practical working experience in the related field in building construction projects.
3. Report to Technical Manager, and assist in managing, planning and coordinating mechanical engineering or electrical engineering to meet time, cost and quality objectives.
4. Coordinate design and/or detailing with consultants, develop shopdrawings, review of submissions from subcontractors and liaise with other work disciplines.
5. Proficient in REVIT and AUTOCAD software applications.
6. Positive attitude, self-motivated, initiative and responsible.
7. Good communication and interpersonal skills.
8. Able to work independently.
9. Candidates with more than eight (8) years of relevant experience may be considered for senior positions.
10. Remuneration shall commensurate with qualifications and experience. Basic salary: $3,500 to $6,000, plus allowances.