Job Description

I- Basic Function/General Scope of Work

Provide level 1 technical support to corporate customer to resolve service issues.

Troubleshoot at level 1 troubleshoot and ensure the system operation in order, installing of Electronics secuity devices. Involvement in servicing of customer and recommending of new product and solutions to customer. Montior the project process and report back to management the project status.

II- Key Duties & Responsibilities

1. To perform preventive and corrective maintenance on Electronic Security System at clients premises.

2. To perform periodical inspection on Electronic Security Systems

3. Manage the project process such as ensuring all jobs are completed in accordance to the terms and conditions of the contract with the employers/customers.

4. To perform standby duty after office hours as and when required

5. Participate in the implementation of company wide programs and initiatives

III- Qualifications & Compentencies

The incumbent should possess:-

1. Minimum GCE ‘O’/’N’ level

2. A minimum of 2 years experience in electronics security system

3. Good communication and interpersonal skills

4. Ability to work independently and in a team

5.Class 3 driving license

Role:

• Experienced NAVCOM Engineer in maritime industry.
• Specialized in servicing and re-commissioning navigation systems.
• Proficient in installation, troubleshooting, and servicing of Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering FFU/NFU, weather fax, wind speed/direction, etc.
• Skilled in Marine Telecommunication Systems, including GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat.
• Ensure personal compliance with safety regulations of both company and customer.

Requirements:

• Strong background in Marine Electronics, Field Service Engineering, Commissioning, and Microsoft Office.
• Degree in Engineering or related field required.
• Training from OEM/manufacturers on Navigational equipment is advantageous.
• Knowledge of tools like CRM preferred.

Job Details:

• Basic salary range - $3,200 - $3,500 + KPI/Team Allowance ($150) + Skillset Allowance $300 (Pass all papers and answer questions correctly)

• Working Location: Tampines

• Working Days & Hours: Mon to Fri ONLY - 830AM - 530PM / 9AM - 6PM / 930AM - 630PM (3 Rotation Shifts)

• 1-Year renewable contract

• Fun & Vibrant environment

Responsibilities:

• Attend to insurance enquiries via inbound call/email

• Provide excellent customer service

• Provide policy recommendations

Requirements:

• Have obtained at least a GCE 'O' or 'N' Level.

• Preferable with BCP, PGI and HI certificates

• Preferable with at least 1 year of call centre experience in any industry.

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Job Background/context:

Deliver a best-in-class client experience for our Commercial Bank with a focus on the following core responsibilities:

• Client Onboarding – Own the end-to-end onboarding
process for obligors and credit facility set-up from documentation to implementation.
• Account Maintenance - Ensure all client information is updated promptly in all systems for smooth operation of client accounts and facilities.
• Client Servicing - Make every service engagement a wow
experience for clients through ensuring sincere, timely and effective completion of client’s service requests.


Key Responsibilities:

• Provide day-to-day client servicing, handle and provide timely resolution to client requests/issues.
• Administer the paper documentations from client and handover/lodge with various operation teams to ensure
client’s data is most up-to-date.
• Takes the lead to coordinate, investigate and follow-up across internal departments to resolve client issues/
needs.
• Provides feedback to client related to their needs and ideas on process improvement.
• Collaborate with processing teams to ensure client transactions (Cash and Trade) process timely.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws,
rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Requirements
Cash and Trade Operation experience
MS word/Excel
Powerpoint

• Analytical and meticulous
• Self-motivated and good team player
• Committed individual and able to drive same goal as the team
• Strong verbal and written communication skills
• Ability to multitask and work under pressure
• Minimal supervision

Interested candidates please share you r resume to [email protected] with all details

Regards

Shashi (R23112213)

Just Recruit Singpaore Pte (EA12C6295)

Essential Functions (Responsibilities):

- Develop and grow key accounts in the Oil & Gas sector, Pharmaceutical and other industrial sectors contribute company growth objectives in Singapore.

- Provide technical sales support and consultation to clients for the sale of electrical products in order to develop business opportunities and penetrate clients.

- Perform all aspects of selling to maintain and develop new or existing customers including: take-offs, project quotations, closing orders, preparation of submittals and resolving customer problems.

- Meet or exceed budgeted sales and gross margin targets with assigned accounts.

- Focus on identifying specific technical requirements of customers while simultaneously collecting commercial and competitive information associated with each account

- Cultivate effective long-term relationships at all levels of the customer organization.

- Attain expert knowledge of products, electrical goods market and competition.

Qualifications/Requirements:

- Formal Electrical Engineering qualification (Diploma/Certification)

- Strong technical and commercial background.

- Minimum 1 to 2 years of proven sales experience to industrial customers

- Electrical product knowledge

- Very strong consultative selling, interpersonal, and negotiation skills

- Resourceful and results-oriented.

-Highly motivated, self-confident, self-starting work ethic with good networking abilities

- Team player who works well in global teams

- Good command of spoken/written English

- Have own car

** Package up to 55K a year **

Job Responsibilities:

-To take care of existing customers

- To do maintenance, servicing, and repairing of scientific/laboratory equipment

- Daily tasks include handling repair inquiries, preparation of repair quotation

Job Requirements:

• Candidate must possess at least Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Engineering (Bioengineering/Biomedical), Engineering (Electrical/Electronic), Biology, Biotechnology, Chemistry, or equivalent.
• At least 1 Years of working experience in the related field is required for this position. Entry-level candidates will be considered
• Required Skill(s): Independent, motivated, achiever, sales, marketing.
• Preferably Executive specialized in Science & Technology/Laboratory or equivalent.
• Valid driving license

Benefits:

• Attractive remuneration offered - sales commission, medical subsidies, 5 days work week
• Overseas training/seminars plus additional days for sightseeing at Company's account, extra off-days on even of 3 major public holidays
• Bonus: 1 to 2 months depending on your performance
• Transport: Provide the Company's van during office hours

Responsibilities:

• Performing all ARRI products troubleshooting and repairs.
• Evaluating the performance, condition and quality control of new and used product.
• Handles service-related communications from customers regarding repair appointments, repair status updates, and screens customer calls for technical support information.
• Handles ervice-related communications from customers regarding repair appointments, repair status updates, and screens customer calls for technical support information.
• Assists walk-in customers for any service requests.
• Handles product and service orders, invoicing, and daily transactions and scheduling.
• Hotline support for the worldwide ARRI-Service Network by phone and email.
• Participates in the implementation and completion of paperwork for the service departments, including but not limited to estimates, service orders, payment arrangements, and logistics.
• Keeping a clear record of all service cases.
• Perform ad-hoc tasks assigned by the supervisor.

Qualifications, Experience, Knowledge and Skills:

• Minimum Diploma in Electrical Engineering or related studies
• Possess Electrician license preferred
• Minimum of 2-4 years’ experience in servicing and repairing mechanical and
• electronic equipment.
• Must possess familiarity with digital oscilloscope, meters, and hand tools
• Experience in reading and understanding schematic drawings, soldering usingthrough-hole and surface mount techniques required
• Experience with analogue / digital cameras and lighting will be preferred
• Experience in Film or TV industry will be preferred
• Must be computer literate with detailed working knowledge of Microsoft Office
• Programs (Word, Excel, Outlook) required
• Self-motivated, determined and willing to work under pressure
• Excellent analytical and problem-solving skills
• Having high attention to details
• English proficiency, both in writing and speaking
• Exceptional Customer Service skills (friendly, courteous and helpful)
• Can handle pressure and able to work unsupervised
• Team player with strong sense of responsibilities
• Willingness to travel domestically and internationally, as necessary, to headquarters
• and manufacturers, visiting customers, trade shows and set locations

If you are interested in this position, email your latest resume with your last drawn salary, expected salary, notice period, and reason for leaving the previous jobs to [email protected] ,only shortlisted candidates will be contacted.

☑ Basic: $3000 - $ 4500 + Attractive Bonus !!

☑ 5 Days, Mon – Fri 8:30am- 5:30pm

☑ Location : Pasir Ris

☑ S&P 500 MNC company

☑ Good Benefits & Career Prospect

Job Description

• Oversee and manage gas piping projects from initiation to completion.
• Ensure compliance with safety regulations and quality standards.
• Coordinate with subcontractors, suppliers, and project teams to achieve project goals.
• Monitor project timelines and budgets to ensure successful and timely completion.
• Provide technical expertise in gas piping systems.

Job Requirement

• Diploma/ Degree in Electrical / Mechanical / Chemical Engineering or a related field.
• Minimum 3 years of experience in project management within the gas piping industry.
• In-depth knowledge of gas piping systems and associated regulations.

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button OR email updated CV to [email protected].

Only shortlisted candidate will be notified

Kam Soo Leng (Yvette)

Registration No: R22107492

Working Hours: 8:45 AM - 6 PM / 8:45 AM - 1 PM

Working Days: Monday - Friday / Saturday

Training will be provided.

This position has good career progression.

Job Description

• We have immediate vacancies for people who are passionate about front-line service.
• You will attend to customers’ savings/fixed deposit account transactions, safe deposit boxes, and other counter services.
• You are not required to work on Sundays or Night Banking.

Requirements:

• At least GCE 'O' level with Higher Nitec or candidates undergoing part-time diploma may apply.
• Good attitude with pleasant personality and a flair for customer service
• Required to work on Saturdays (half day). There will be one Saturday off per month.
• If you do not have relevant banking experience but have customer service and cashiering experience, you are welcome to apply for this position.
• Flexible to be transferred between branches.
• We also welcome you if you are customer service-oriented.

Interested candidates please call/ WhatsApp me at 8779 6100 or send your resume to [email protected]

Willie Goh(R2197853)

Swift Search Global Pte Ltd (EA 18C9495)

EA License No: 18C9495

Duties and Responsibilities:

• Read and interpret A/V systems drawings and specifications
• Assist in creating department technical standards, processes, and procedures
• Design and configure AV, DSP & Control Systems
• Perform commissioning and acceptance testing of system
• Test integrated systems and perform troubleshooting as needed
• Demonstrate and train customers on installed systems.
• Assist manufacturers and customers with problem resolution as needed
• Travel to various job sites and provide installation support as required

Skills and Abilities:

• Test and calibration equipment
• Uploading and downloading programs in A/V systems
• Understand DSP practices and programming
• Good communication and interpersonal skills, with an eye for detail
• Well knowledge on MS Teams
• Positive working attitude
• Able to handle stress and multi-tasking
• Good team player

Interested applicants are invited to send your updated resume via Apply Now.

Customer Engagement and Operational Execution:

• Engage in business development with existing and new customers for marine solutions.
• Regularly liaise with customers for new business inquiries, shipment details, and provide quotations and logistics solutions.
• Obtain customer approval for job and shipment confirmations.
• Execute new shipments in collaboration with network offices, ensuring accurate documentation and manifest generation.
• Contribute to process improvement by registering service failures.
• Oversee the execution of all shipments from initial stages to end delivery or on-board delivery.
• Coordinate with overseas offices for shipment booking, schedules, pre-alerts, tracking, delivery dates, and POD collection.
• Identify and report discrepancies in shipment details.
• Upload accurate PODs in the portal.
• Register jobs in the in-house system with accrued revenue/cost.
• Hand over shipment files to the billing or accounting team for final invoicing and documentation.

Administrative Processes and Customer Care:

• Update additional information in portal comment columns for future reference.
• Inquire with network offices for rates and coordinate various shipment executions.
• Ensure daily operational processes for customer care meet both customer and business needs.
• Maintain timely updates of customer records.
• Resolve issues and complaints from key clients effectively.

1. Degree in Building/Construction Studies/Civil & Structural Engineering/Geological Science or equivalent

2. Ensure full adherence to company policies on-site, particularly health and safety standards

3. Able to manage and control workers and monitor their work closely

4. Attend project site meetings with the clients, consultants, sub-contractors, suppliers, authorities, etc. and to ensure the smooth progress of the project

5. Supervise the collection of soil and rock samples and instrument installation works

6. Prepare reports from fieldwork eg. Borelogs, installation records and daily journals

7. Co-ordinating with materials suppliers and managing the delivery, quality and installation of materials

Responsibilities:

• Assist sales with the development of client solution proposals.
• Conduct technical presentations to clients, including online or onsite product demonstrations and technical product training, process and responding to RFPs.
• Liaise with HQ to ensure that all products and solutions are performed both functionally and technologically.
• Prospects and ensure effective learning and engaging with the customer required solution.
• Product feedback with new solution requirements from clients to lead collaboration.
• Responsible for technical inquiries from potential customers and channel partners with beneficial solution proposals.

ATTRIBUTES AND COMPETENCIES

• Pre-sale capability is necessary.
• Interpersonal communication with project management skills desired
• Initiate and capable of problem-solving.
• Effectively oversee various priorities with precise timelines.
• A good mix of technical ability and customer interaction skills is preferred.
• Project management knowledge will be an advantage.
• Able to travel on short notice.

Qualifications & Experiences

• Experience in networking and software is critical.

· Professional Certificate Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Engineering (Electronics/Electrical/Telecommunication), Information Technology, Computing or equivalent.

· 2nd language ability preferred to communicate and liaise with HQ.

• Preferred experience with IP-based networks and understanding of Network and Application Management protocols,including Server (UNIX or Linux).
• Additional experience in security, Storage and Video technologies is highly desirable.
• Experiences in C++, and Java programming, will be an advantage.
• Three years of industry or technical experience (network engineer, network administrator, system administrator or similar surveillance / IT-related job function)

Our Client is a Fortune 500 MNC. For their Energy Business Unit, they are looking for a Customer Service Coordinator.

Customer Service Coordinator

Duties and Responsibilities

Interacting with customers, providing information in answer to inquiries about:

• Services and completion, assistance for 24/7 service and tools rentals/calibration.
• Taking service inquiry calls from customers or clients and dispatching the suitable customer service engineer/associate to address site services.
• Receiving and processing orders, providing information concerning changes, pricing in service, preparing the pre-invoices upon completions of services based on the quotations and actual time sheets, preparing the shipping documents required for the dispatch of materials to the customer.
• Follow-up complaints concerning services or billing rendered.
• Coordinating customers’ service requirements with other appropriate departments, sub-contractors for the resource management as necessary to ensure effective customer service.
• Follow-up of the invoice’s status with commercial group and with customers.
• Follow-up of the payments schedules to the subcontractors pertaining to the site services and clearing the payment in time.
• · Update the HSSE and OSHA’S requirements and check the risk analysis (RA) records are completed before the start of the site commissioning.
• Record the monthly man hours/OT hours & claims.

Job Requirement

• 2-5 years’ experience in customer service, administration, coordination, planning and scheduling of projects.
• Good with Business Communication Skills (oral and written)
• Possess good Organizing and Scheduling Skills
• Experienced in Microsoft programs (Word, Excel, PowerPoint)
• Good interpersonal skills

Other Information

Working Hours : 5-Day Week

Working Location : Near Potong Pasir MRT

Bus Service : 8, 61, 64, 65, 66, 90, 125, 151, 154

Please whatsapp 91396248 for a brief discussion / email CV to [email protected].

Thank You.

Angelina Lim (Reg R1101664 / Lic : 97C4989)

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet.
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Description

• Act as front-liners giving excellent customer service at all times
• Fulfilling customer contractual appointments as main KPI
• Handling inbound calls and making outbound calls to our existing pool of customers (attend to customer queries & schedule appointments)
• Handling and planning of daily schedule for existing team of technicians
• Providing operational support to the technicians
• Application of permit to work for technicians
• Preparing of schedule letters to customer
• Raising of credit notes for any missed services
• Doing of posting and compilation of reports

Requirements

• Diploma in any discipline or higher
• Experience in a call centre will be an added advantage
• Familiarity or experience with Customer Service preferred
• Possess good communications skills
• Effectively bilingual in English and another language (Spoken & Written)

Benefits

• 5 days work week - 8.30am to 5.45pm
• Near Tai Seng MRT
• Performance review every year
• We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage

JOB DESCRIPTION

We are looking for a Systems Engineer to maintain, upgrade and manage software, hardware and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our client’s technology infrastructure runs smoothly and efficiently.

Your responsibilities include:

· Manage network servers and technology tools

· Set up accounts and workstations

· Monitor performance and maintain systems according to requirements

· Troubleshoot issues and outages

· Ensure security through access controls, backups and firewalls

· Upgrade systems with new releases and models

· Health check reporting

JOB REQUIREMENTS

· Minimum Diploma in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

· At least 2 years’ experience in similar capacity as a System Administrator, network administrator or similar role.

REQUIRED SKILL-SET

· Experience with networks (LAN, WAN) and device patch management

· Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery

· Familiarity with various operating systems and platforms

· Resourcefulness and problem-solving aptitude

· Excellent communication skills

Job Functions:

Be involved in the planning of Civil, Electrical & Electronic

engineering works.

• The Engineer possessing work for Telecom Pipe laying, SP PowerGrid pipe laying To collaborate with peers in other disciplines in feasibility study and design, and ensure delivery of quality service for clients.

· Any ad-hoc duties as assigned by the Manager.

· The electrical and mechanical (M&E), and specialist engineering works for compliance with the Singtel/SP PowerGrid/ PUB/LTA’s requirements and other authorities’ and agencies’ requirements for permanent works and temporary works.

. Coordinates and conduct safety related training program ( Safety Induction Course-SIC for General workers , Engineers , Managements , visitors , Sub-contractors, including certification of work on site ( Permit to work)

Job Summary:

· The Engineer assists the Construction Manager in performing engineering duties in planning, designing, and overseeing the Pipe laying and maintenance of current upcoming projects.

· The electrical and mechanical (M&E), and specialist engineering works for compliance with the Singtel/SP PowerGrid/ PUB/LTA’s requirements and other authorities’ and agencies’ requirements for permanent works and temporary works.

. Purchase plant map for underground services.

. Prepare & submit NCE application for relevant underground services.

. Arrange GTP & MPA meeting with authorities .

. Maintain all equipment’s and Machinery’s in daily , Weekly, Monthly & Yearly basis.

. Need to maintain materials stock and order.

. The Engineer need to schedule for all transport for work site and materials purchasing.

. Coordinates and conduct safety related training program ( Safety Induction Course-SIC for General workers , Engineers , Managements , visitors , Sub-contractors, including certification of work on site ( Permit to work)

. Plan and execute site emergency training and fire drill exercise.

. Inspect and rectify unsafe practices and conditions at work site.

Minimum Qualifications/ Job Experience:

• The Engineer should have Advanced certificate in workplace safety and health in construction site.
• Degree in Electrical & Electronic Engineering or equivalent.
• Class2B with a motorbike or Class 3/3C licenses

Skills/ Abilities:

· Working knowledge of general construction knowledge, especially in Telecom/SP pipe laying Projects.

· Good verbal and written communication skills.

· Strong organizational and interpersonal skills.

· Strong time management skills with exceptional attention to detail and ability to manage multiple tasks/projects at one time.

Sales and Business Development:

• Identify and pursue new or existing business opportunities within the marine industry.
• Establish and maintain robust connections with current clients to ensure customer retention and satisfaction.
• Develop and implement effective sales strategies to meet revenue targets.

Technical Support and Service:

• Offer technical support to clients, addressing inquiries, and suggesting solutions to meet their specific needs.
• Collaborate with the technical team or third parties to ensure the timely and efficient resolution of customer issues.
• Manage the entire process of addressing customer inquiries and resolving issues.
• Supervise the execution of marine service projects, ensuring they are completed on time and within budget.
• Coordinate with internal teams and external partners to deliver high-quality service to clients.

Documentation and Reporting:

• Keep accurate and up-to-date records of sales activities, customer interactions, and project details.
• Ensure the generation of service reports in accordance with services rendered on board vessels or in workshops.
• Ensure service reports and other relevant documentation are endorsed by the end client to their satisfaction.
• Prepare regular reports for management on sales performance and service delivery.

Requirements:

• Preferably hold a Bachelor’s degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.
• Demonstrate proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.
• Possess technical knowledge and proficiency in marine engineering concepts.
• Exhibit excellent communication and interpersonal skills.
• Display the ability to work independently and as part of a team.
• Express a willingness to work/attend calls outside normal working hours.

Roles & Responsibilities

• Inspects, maintains, and repairs various types and brands of air conditioner system and mv System
• Maintenance and corrective works on air conditioning system
• Carries out repair works such as replacement of air con compressor, fan coil motors etc
• Ensure that tools and technical equipment are in good working condition at all time
• Any other tasks, when required by the immediate supervisor

Responsibilities:

• Assist senior project managers in coordinating and managing solar PV projects, ensuring they are completed on time and within budget.
• Participate in project planning activities, including creating project schedules, timelines, and resource allocation plans.
• Collaborate with cross-functional teams, including engineering, procurement, and construction, to ensure seamless project execution.
• Help identify and mitigate potential risks that could impact project timelines or quality.
• Support the preparation and submission of project documentation, permits, and regulatory compliance requirements.
• Assist in monitoring project progress, tracking milestones, and reporting on key performance indicators.
• Contribute to effective communication with internal and external stakeholders, providing updates and addressing inquiries as needed.
• Participate in site visits and inspections to gain hands-on experience and understand project challenges.
• Learn to use project management software and tools to organize tasks and monitor project status.

Qualifications:

• Bachelor's degree in Engineering, Business, or a related field is preferred.
• 0-3 years of relevant working experience. Fresh graduates are welcome to apply.
• Strong interest in renewable energy and solar PV technology.
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal abilities.
• Ability to work well in a team-oriented and collaborative environment.
• Basic understanding of project management concepts is a plus.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).

Coordinating the day-to-day operations and inspecting and ensuring the smooth functioning of all the engineering processes

Ensuring that all tasks are completed within the assigned budget and undertaking or scheduling repair or maintenance of the equipment

Checking the inventory on a timely basis and ordering materials as required and technical drawings as per the specifications provided

Checking if all the products used meet the quality standards and reviewing the design and development of various construction projects

Visiting construction sites as and when needed

Analyzing and addressing any problems with the construction project in a timely manner
Proven work experience in the Engineering industry as an Assistant Engineer or a similar position
Complete understanding of the engineering processes
Knowledge of the industry standards and safety practices
Familiarity with CAD software
Excellent analytical and troubleshooting skills
Good time management and organizational skills
Ability to work collaboratively as well as independently
Strong communication and interpersonal skills
Excellent technical skills
Displaying good multitasking abilities
Highly motivated and detail-oriented individual
Ability to provide excellent customer service

TEAM

Engineering Operations is part of Benchmark Broadcast Systems Engineering. The department actively helps Benchmark Broadcast Systems customers in building facilities, technical centers and broadcast operations. The department works with vendors in Broadcast, IT and Infrastructure to provide best in breed, new technology products and build for the customers. The Engineering team has solution architects, specialists in application and products for serving. The division is responsible for providing system integration, consultancy and managed services for the customers.

The Engineering Support group provides support for broadcast infrastructure, digital production systems and IT systems for managed services and support for domestic and international customers.

PURPOSE OF THE ROLE

Engineering Operations Support Broadcast Engineers are responsible for delivering high quality support service on behalf of the Benchmark Broadcast Systems. They ensure that equipment and systems integrated by Benchmark Broadcast Systems meet targets for availability, performance and safety. System architects and specialists from engineering will support and provide the process to ensure the Benchmark Broadcast Systems support provides a quality service to its customer. It is essential that role holders understand the needs of the business and the pressures faced by different department of customers.

Engineers

Engineers are characterized by their ability to develop appropriate solutions to incidents, problems and management of safety, using new or existing technologies, through innovation, creativity and change. They take responsibility for maintaining and managing applications of current and developing technology and may undertake engineering design and development of systems and services.

SCOPE OF ROLE – KEY RESPONSIBILITIES

Service delivery

• Provides excellent service to customers by ensuring that all incidents and service requests are professionally and correctly logged, documented and prioritized; records are kept accurate and up-to-date; and progress is effectively and respectfully communicated back to the customer; reported to lines manager /supervisor internally

• Minimises disruption to customer users’ work activities by taking personal responsibility and accountability for work undertaken, resolving incidents and carrying out service requests in a timely manner, as well as ensuring planned work is communicated in advance

• Ensures that service and knowledge management tools are used effectively, and that agreed service management procedures are followed

• Works with the Team Leaders to maintain and continually improve the service levels provided by the Support Team

Incident resolution and user requests

• Interprets, diagnoses and resolves technical incidents within agreed service level timeframes

• Liaises with other Benchmark Broadcast Systems departments and external organisations through agreed processes and procedures to achieve resolutions and enable requests in a timely manner

• Complies with, and actions, the Benchmark Broadcast Systems major incident, broadcast continuity and emergency procedures as required

• Undertakes client account administration work and small projects as required

Operational and proactive duties

• Monitors and maintains technical equipment and systems to the required safety and technical standards with minimum disruption to operational activities

• Maintains the accuracy of data to the agreed standard in key databases owned and managed by Technology Operations

• Initiates and complies with Change Control procedures

Technical advice and support

• Provides technical advice and support to users and colleagues by continually updating his/her understanding of production workflows and the way broadcast equipment and production systems are used within the Benchmark Broadcast Systems

• Provides input, advice and feedback on the suitability, sustainability and use of new products and processes

• Keeps knowledge and skills up to date by identifying training and work opportunities that will further self-development

People, process and technology change

• Recognizes changing priorities in the workplace and responds positively, adapting approach and methodology to tackle them

• Actively supports the development of colleagues and the wider technology

SCOPE OF ROLE – KEY METRICS

Direct reports: No direct reports

Indirect reports: No indirect reports, but will be required to help develop, advise and direct colleagues

3rd Party Relationships: Not responsible directly for contracts but must be familiar with their contents and be able to make service delivery decisions based on knowledge of those contracts.

Budget: No control over budget but expected to follow Benchmark Broadcast Systems financial guidelines.

Health & Safety:

Ensures that all the requirements of statutory and Benchmark Broadcast Systems safety regulations are fully met, including adherence to the Benchmark Broadcast Systems Health & Safety policy as directed from head office.

SKILLS, EXPERIENCE AND QUALIFICATIONS

Essential

• Experience of working on broadcast/IT systems in a live TV, Radio or multi-media environment or attitude to work in the environment with relevant qualification

• Demonstrable, theoretical and practical, knowledge of broadcast systems including digital video, audio platforms, applications and techniques including Video and Television, in the broadcast support environment will be an advantage

• Additional desirable experience of diagnosing and fixing technically complex problems across a variety of broadcast systems

• Demonstrable ability to communicate clearly using a range of styles, tools and techniques to explain technical issues to a wide range of people

• Advantage if experienced in working with suppliers, providing excellent customer service in a client facing role

• Advantage if experienced of providing high quality service in a demanding customer service environment

• Excellent customer care skills with the ability to identify a customer’s requirements and to recognise whether these can be met effectively from the resources, timescales skills with good time management practices

• Experience in managing conflicting demands in situations of pressure where priorities are rapidly changing

• Knowledge of best practice frameworks based on ITIL or Service Management principles (including Change, Configuration and Release) and how/why they can be applied

• Awareness of all aspects of Health and Safety, including electrical safety within broadcast environment

BENCHMARK BROADCAST SYSTEMS COMPETENCIES

Competencies:

Influencing and persuading - able to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behavior change.

Planning and organising - able to think ahead in order to establish an efficient and appropriate course of action for self and others. Prioritises and plans activities by taking into account all the relevant issues and factors such as deadlines, staffing and resources.

Resilience - manages personal effectiveness by managing emotions in the face of pressure, set- backs or when dealing with provocative situations. Demonstrates an approach to work that is characterised by commitment, motivation and energy.

Communication - able to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.

Managing relationships and team working - able to build and maintain effective working relationships with a range of people. Works co-operatively with others to be part of a team, as opposed to working separately or competitively.

Flexibility - adapts and works effectively with a variety of situations, individuals or groups. Able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organisation or job requirements.

Analytical thinking - able to simplify complex problems, processes or projects into component parts explore and evaluate them systematically

• Seeking a skilled Marine Air Conditioning/Refrigeration Engineer with substantial experience.
• The ideal candidate should demonstrate in-depth expertise in Marine HVAC systems.
• Independence and the ability to lead a team of technicians are crucial.
• Competency in providing advice on retrofitting and changing freon is essential.
• Flexibility in working hours to attend to vessels at anchorage is required.
• Strong report-writing skills and the capability to recommend necessary repairs are expected.
• Proficiency in troubleshooting onboard AC and refrigeration plant issues is a must.
• Installation of expansion and control valves, compressors, condensers, and other components in designated locations is part of the role.

Requirements:

• Minimum NITEC Certificate in Refrigeration Technology or Electrical Works.
• Knowledge of electrical wiring and mechanical operations is necessary.
• The job involves heavy lifting, climbing, and material handling.
• Ability to work under pressure and in a fast-paced environment is crucial.
• Motivational skills in a challenging work setting are desired.
• Strong planning, organizing, and interpersonal skills, coupled with the ability to work independently, are essential.

Job Highlights:

• Salary ranges from $2,5k to $3k + AWS + PB (Performance bonus subjected to individual performance)
• Working Days & Hours: 5.5 Days - Mon 8AM to 6PM / Tues to Fri: 830AM to 6PM / Sat: WFH
• Location: Changi South
• Cleaning Solution Industry

Job Responsibilities:

• Prepare the daily schedule of technicians
• Daily briefing of technicians on any special instructions
• Process paperwork, quotations and billing
• Coordinate with the warehouse on items needed by technicians
• Assist with customer servicing enquiries
• Contact suppliers on servicing feedback and warranty claims
• Any other relatable duties as assigned

Requirements:

• Preferable with at least 2 years of similar experience/capacity in the relevant industry

Interested candidates can kindly apply via MyCareersFuture or can send your latest resume to [email protected]

Gary Lua Zhi Hao (R21104006)

Just Recruit Singapore Pte Ltd (EA12C6295)