• Develop channel partners’ aftermarket capability in a geographic area by resolving product, performance, and process issues.
• Resolve product process and technical issues and ensured dealers meet customer ownership experience, profitability, and growth expectations.
• Communicates with factories on appropriate issues and solutions
• Delivers product training, technical, and/or management training to channel partners, company employees or customers
• Facilitates channel partner employee development by counseling them on training plans and class enrollment.
• Administer product warranty, product support policies and/or processes and other reimbursement policies.
• Provides marketing support to ensure product optimization via customer clinics and assisting with demonstrations and farm shows.

NousQ is a Singapore-based company focusing on research, design, develop, manufacture and commercialize medical technology and solutions that optimize healthcare delivery and serve large unmet needs for patients. The focus is on patient-centric solutions that patients really want and need. NousQ is proud to be the Top 5 winners of the Medtronic APAC Innovation Challenge 2022, and is honored to be the winner of other innovation challenge such as MedTech Innovator Challenge APAC 2022 Accelerator Cohort, Victoria Health Week MedTech Festival as well as the recent China TusStar APAC Challenge.

Currently, NousQ is looking for a passionate Firmware Engineer to join our growing team. We want to introduce the world to CLiKX, a revolutionary and cutting-edge robotic medical device. CLiKX will transform the way glue ear surgeries are now performed by moving the procedure from the operating room to an outpatient setting. As a result, the time, money, and resources needed for such a procedure are significantly reduced. A talented and motivated engineer has the opportunity to join our team of pioneer innovators in bringing CLiKX to the millions of untreated children who suffer from glue ears.

Profile / Qualifications:

This position is for an engineer with Bachelor’s or Master’s degree in Computer Science/ Electronics/Computer Engineering with 1 – 2 years of experience in embedded system development. Fresh graduates with relevant experience may be considered. The engineer will be a part of the startup team focusing on new product development.

· Good understanding of product realization process and preferably with prior experience or interest in medical device software design and development processes.

· Relevant experiences include coding with programming language such as C/C++ and/or competent in applying other similar IDEs/ toolchains for firmware development.

· Knowledgeable in quality concepts including verification and validation, and reliability testing.

· Good understanding of medical device software regulatory requirements, such as IEC62304 is a plus.

· Experience in AI-related development is a plus.

· Excellent communication skills in spoken and written English and good inter-personal skills to engage and interact with team members, vendors, consultant and any potential third party.

· Possess a high level of integrity, independent, self-motivated and enjoy working in a fast-paced startup environment.

Job Description

The responsibilities in supporting product development team include but are not limited to:

· Participate in ideation, conceptualization, design and iteration, verification and validation, manufacturing support for new product pipeline involving firmware.

· Involve in design reviews to identify issues and derive robust solutions that meet the intended use, safety and effectiveness, as well as quality of the product.

· Collaborate with manufacturing partners to communicate design concepts, technical and/or business trade-offs, and engineering solutions.

· Perform firmware engineering tasks including:

(i) Translate / refine high-level requirements into the architecture and engineering specifications of the firmware system

(ii) Design, develop, integrate and debug/troubleshoot the embedded system / MCU related hardware to meet the defined objectives, targeted cost and schedule.

(iii) Support the development and execution of relevant test plans, including unit test, integration test and system test to verify and validate that the product is able to meet all requirements.

(iv) Support functional and reliability tests to ensure safety and performance of the overall product systems.

· Generate and maintain the necessary documentation for the firmware systems, including design documents, firmware architecture, schematics, SOP/work instructions, Device Master Record (DMR) and other documentations needed to meet the regulatory requirements such as Design History File (DHF), IEC62304, ISO13485 & FDA 21 CFR Part 820.

· Oversee firmware design change orders and support any relevant verification and validation activities.

· Support ad-hoc administrative duties as and when required to ensure smooth operation of the company’s activities.

The Service Analyst managing Incidents is a Service Operations Specialist who is responsible to maintain high levels of service and ensuring all service recovery, protective mitigations, stakeholder communications and problem management activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLOs, SLAs, KPIs and metrics relating to service performance and operations performance.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsibilities

• Lead high severity incidents/Command Centers and collaborates with multiple internal teams across disparate groups to restore services when major incidents occurs

• Manages high severity incident communications to all stakeholders and provide regular updates to management and stakeholders until incident closure

• Support and assist in high severity incidents and drive problem management meetings, gather required experts to perform root cause analysis for problem resolution

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Prepare and deliver status updates / report to management

• Log and track problem tickets relating to S1/S2 or high impact issues

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications

• Bachelor’s degree or Diploma in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support or Incident / Problem management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

• Ability to adapt to a fast-changing environment and work under a fast-paced and dynamic environment.

Position Summary / Project Description

The project is for administration of grants and financial assistance schemes with integration with multiple source of truth system. The application IT enable the verification of grant applications and dispense monthly payouts to recipients (member of public) as per their eligibility.

The Domain Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. The candidate is a subject matter expert in technology and/or business domain. This candidate is responsible to drive both internal and external teams in the resolution of problems or resiliency related actions.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsiblities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework

• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

• Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support experience

• Proven client engagement experience / vendor management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

• Position: Admin Assistant (Customer Service/Reception)
• Location: Promenade
• Working hours: Monday to Friday (8.45am - 6pm)
• Salary (commensurate with experience): Up to $3,000 + Performance Bonus
• Duration: Permanent
• Industry: Coworking Space

Main Responsibilities:

• Answer phone calls, greet clients in a professional manner
• Taking messages for clients as they require, straight onto their phones, via voicemail or written
• Filing, general administrative matters, take charge of receptionist matters
• Ensuring that all billing are filled out immediately and accurately in your time sheet and all cleaning or handyman issues are written into the appropriate books
• Handle complaints and compliments
• Any other ad-hoc duties required

Requirements:

• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
• At least O Level certificate
• At least 1 year of relevant experience in Customer Service

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Description

The General Manager (GM) will be responsible for overseeing all business operations, setting strategic goals, and ensuring the country’s business objectives are achieved in alignment with the global/regional strategy.

This role involves managing teams across various functions such as sales, marketing, finance, HR, and operations, while fostering a culture of high performance and collaboration.

The GM will act as the key liaison between the local office and the headquarters, driving profitability, market growth, and operational excellence.

Key Responsibilities:

1. Strategic Leadership:

• Develop and execute the country’s business strategy in line with global/regional objectives.
• Identify growth opportunities and lead market entry strategies to expand the business.
• Set and monitor business performance against key financial and operational metrics.

2. Operational Management:

• Oversee day-to-day operations, ensuring efficiency and high performance in all departments (sales, marketing, finance, HR, operations,etc.).
• Implement and monitor business processes to ensure high quality, efficiency, and risk management.
• Ensure compliance with all local regulations, standards, and policies.

3. Team Leadership & Development:

• Lead, mentor, and motivate a multidisciplinary team to drive performance.
• Foster a positive and collaborative company culture, encouraging continuous improvement and innovation.
• Develop succession plans and ensure the continuous development of talent within the organization.

4. Financial Performance:

• Drive the P&L performance of the business, ensuring targets for revenue, profitability, and growth are met or exceeded.
• Oversee budgeting, financial forecasting, and reporting to ensure sound financial management.
• Optimize resource allocation to maximize return on investment.

5. Stakeholder Management:

• Act as the primary point of contact for external stakeholders, including customers, partners, suppliers, and government bodies.
• Build and maintain strong relationships with key customers and business partners.
• Report regularly to headquarters or regional office on business performance, challenges, and opportunities.

6. Business Development & Sales:

• Develop and implement strategies to drive business growth, increase market share, and build brand presence.
• Lead high-level negotiations with key clients and strategic partners.
• Collaborate with the sales team to establish pricing strategies and ensure customer satisfaction.

7. Compliance & Risk Management:

• Ensure that the business operates within the legal and regulatory frameworks of the country.
• Identify risks and develop mitigation strategies to protect the business.
• Ensure adherence to company policies and procedures at all levels.

Job Requirements

• Bachelor’s degree.
• 10+ years of experience in a senior leadership role, preferably in a multinational company.
• Strong experience in business management, financial oversight, and P&L responsibility.
• Proven track record in driving business growth and profitability.
• Deep understanding of the local market, regulatory landscape, and competitive dynamics.
• Excellent leadership, communication, and interpersonal skills.

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180

As a Front-end Engineer Intern, you will be developing the web application of Screening Eagle and implementing the user interface by following the well-known React.js workflows. You will ensure that the application is robust, user friendly and easy to maintain. In this role, you will work closely with a team of product managers, UI-UX designers and Web Front-end engineers, therefore a commitment to collaborative problem solving is important.

What will you do

• Implement frontend tasks and work closely with the development teams.
• Assist team members to develop, test and document code changes, APIs, batch jobs, webhooks or integrations based on the business requirements.
• Perform code testing to ensure quality of software deliverables.
• Research on software development and testing tools that will enhance the software development process.

What do we expect

• Understudying a technical degree or diploma.
• Possess strong programming skills, solid data structures and algorithms fundamentals.
• Self-motivated and willing to learn new technologies continuously.
• Embrace the open-source community.

As a Sensor Software engineer, you will be a critical team member and fully responsible for developing backend components for our products. In this role, you will work closely with UI-UX designer and a multi-disciplinary Engineering team, therefore a commitment to collaborative problem solving is important.

What will you do

• Design, build and maintain efficient and reliable software modules for Screening Eagle software products
• Develop tools for real-time interactive 2D/3D graphics applications using Unity/WebGL
• Analyse & optimise sensor data processing pipelines
• Assist other team members to implement next generation inspection analytics applications
• Collaborate with team members to integrate the components to web platforms end products

What do we expect

• Pursuing a degree in Computer Science, Computer Graphics, or strong experience in 3D Games/CV
• Proficiency in C++11 and above, or comparable languages
• Proficiency in Javascript
• Good understanding of software design patterns
• Good knowledge of data structures and algorithms for OOP
• Good understanding of memory management in non-garbage collected environments
• Familiar with memory and CPU usage optimization
• Familiar with 3D graphics pipelines and optimization techniques
• Solid linear algebra knowledge
• Familiar with WebGL
• Experience in developing for and integrating third party software on C++, Unity and Web tech stacks
• Experience in computer vision and video analytics algorithms and libraries
• Understanding of 2D/3D graphics pipeline and GPU programming
• Experience with macOS / iOS and Linux platform
• Experienced in C++/C#/Javascript development or open to learn

Based in Singapore, the QA Engineer (Intern) is responsible in ensuring the web & mobile applications are robust, conform to the specs, void of bugs, usable to the end users.

What will you do

• Work closely with the software engineering team to ensure high quality across web and mobile applications.
• Develop, document, maintain and execute test cases based on given requirements.
• Be an active part of a world-class engineering team, participating in design sessions, planning and technical discussions.
• Contribute to the improvement of existing automation frameworks.

What do we expect

• Understudying a technical degree or diploma.
• Basic knowledge of Quality Assurance concepts and curiosity about different areas of software testing.
• Basic proficiency in at least one of the programming languages: Python, Java, and JavaScript.
• Self-motivated and eager to learn.

ABOUT MONEYTHOR

Moneythor is an award-winning software company founded in 2013. We provide banks and fintech firms with a modern toolkit to enhance their digital banking services with the prime focus of generating data-driven personalised and contextual recommendations for their customers.

Since inception, Moneythor has set a mission for itself to make digital financial services more relevant, more personal and to wipe out the myth that you cannot get great financial insights when you visit your financial institution online.

Moneythor is headquartered in Singapore and with presence in Dubai, London, Paris, Sydney, Tokyo, and further expansion in progress. Our solution is currently used by financial institutions globally.

Overview:

Are you a driven professional with strong technical capabilities, looking to excel in enterprise sales? Do you believe that a great Pre-Sales Engineer can significantly enhance the sales process and drive better outcomes for our clients? If yes, then we want to hear from you!

Moneythor is currently seeking a talented Pre-Sales Engineer to join our Singapore-based team. In this role, you'll collaborate closely with Account Executives to navigate strategic deals through complex sales cycles. You'll shine in solution selling, financial modelling, delivering impactful presentations and product demos, managing technical & functional aspects of RFP/RFI responses, conveying client requirements to R&D teams, and gathering competitive intelligence. Your contributions will play a vital role in driving new customer acquisition, enhancing customer satisfaction, and lifting overall sales team performance.

This role is based out of our Singapore HQ, where we work in a hybrid (onsite and remote) model.

Role Summary:

As a Pre-Sales Engineer, your responsibilities include understanding client needs, designing robust scalable solutions, and delivering compelling proposals. You'll need a solid grasp of enterprise software and cloud technologies, effective communication skills, and the ability to collaborate with both technical and non-technical stakeholders. Your role involves presenting to diverse audiences, from lower-level influencers to high-level decision-makers, adjusting technical depth to suit each audience's needs.

Key Responsibilities:

• Provide pre-sales technical expertise through product presentations, demonstrations, and ongoing consultation.
• Drive adoption of our solutions within strategic accounts, translating technical features into value drivers.
• Develop and deliver materials to improve product knowledge among the sales teams and partners. Maintain up-to-date knowledge about our solution and competitor landscape to help craft effective sales strategies.
• Act as a reference point during pre-sales activities, showcasing in-depth technical & functional knowledge of our solutions.
• Respond to product inquiries and liaise with the solution & engineering teams as required.

Additional Role Breakdown:

1) Product Pre-Sales Consulting:

• Provide technical & functional direction and consulting to prospects and/or partners as part of the pre-sales process.
• Apply standardized approaches to contribute to commercial proposals.
• Maintain a broad understanding of the market to identify additional opportunities.

2) Product Demonstrations:

• Ensure out-of-the-box demonstration environments are available and tailored to client needs.
• Establish demo datasets and scripts for efficient responses to client inquiries.
• Innovate by creating advanced demonstration sets tailored to unique client requirements.

3) Product Innovation and Continued Expertise:

• Develop a learning path to deepen expertise in solution functionalities.
• Contribute to innovation efforts by understanding market trends and competition.
• Act as a liaison between sales and product teams for continual product improvement.

4) Product Bid Response Efforts:

• Lead RFP/RFI response efforts, collaborating on technical & functional responses and commercial proposals.
• Provide recommendations for proposal improvements and bid management strategies.
• Attend sales debriefs to provide feedback on the sales cycle and client engagement.

Requirements:

• 4+ years of solution engineering or pre-sales experience in SaaS/enterprise software sales.
• Proficiency in server-side technologies, data management as well as HTML, CSS, JavaScript, and SQL.
• Strong understanding of SaaS/enterprise software technical aspects, including integration, security and scalability.
• Excellent written and verbal communication and presentation skills in English, with the ability to engage effectively with various levels of internal and external stakeholders.
• Willingness to travel (<25%).