Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Service Manager (Marine)
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to the satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities:

· Provide design support for product modifications, function improvements, cost reductions, manufacturing process improvements and other technical specifications.

· Produce technical specifications, requisitions, and detailed mechanical drawings to client and other stakeholders.

· Verify regulatory compliance with relevant departments.

· Ensure the proper indexing, filing, and storage of drawings.

· Working closely with production department to generate shop drawings and standardisation of parts for fabrication.

· Create test plan and perform mechanical verification and support product verification and validation to fulfil product requirements.

· Any ad-hoc duties assigned.

Requirements: ·

· Diploma / Degree in Mechanical Engineering or equivalent.

· At least 3 years of engineering design experience in mechanical fixtures and specialized structures for manufacturing/production needs.

· Proficient engineering design software such as AutoCAD / AutoDesk Inventor / SolidWorks etc.

· Good fundamentals technical knowledge preferable in steel structure and fixture.

· Experience in BIM will be an advantage.

· Proactive, Meticulous & strong analytical skills.

· Good interpersonal and communication skills.

· Willing travel to overseas when necessary.

Other Information:

· Work location: Changi Airport

· 5 days work week

· Opportunities for overseas deployment

Industry: Technology Integrator Industry

Location: North area

Schedule: 24/7 Operations, 12-hour Shift work

Skills: Network Operations Management

Position Responsibilities:

· The primary scope as a Network Operation Engineer (NOC) is to supervise the Data Centre and be the first point of contact for outages or black-outs, will ensure the upkeep of the facility housing the Data Centre.

· Coordinate with third-party providers for scope outside the NOC scope (eg: Air Conditioning, Electrical, Water pipeline leakage etc)

· Will also handle network technological management and updates such as VPN, WLAN, WAN, LAN etc.

Position Requirements:

· Diploma in Computer Engineering, Information Technology or any IT related field.

· 1 to 2 years of IT experience, strong preference in Network Operations, Troubleshooting, Infrastructure related support, preference in Broadband, ISP, Telecommunications environment.

· Knowledgeable in various network products, network security and

· Will be working on shift schedule as this role is a 24/7 operations, stationed at the main office only.

· Network certifications such as CCNA, CCNP, Juniper etc will be a strong advantage.

We will consider all candidates but will prioritize those who have closer requirements to client needs.

Thank you!!

Responsibilities:

• Close collaboration with the sales department
• Communicating with interested parties to fully grasp the projects' technical specifications
• Providing estimates and offering clients technical support
• Developing system designs and schematics ready for submission to tenders

Requirements:

• Min Diploma in electrical engineering, electronic engineering, or a similar field is required
• At least one year of related experience
• Good communication skills
• Familiar with Microsoft Office tools

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Our client is from Manufacturing industry. They are looking for a Engineer, Product Costing to assist their team for the next phase of their business. They are located in North.

Duties:

• Lead cost-saving initiatives through Value Analysis Value Engineering (VAVE) or Design to Cost (DTC).
• Ensure timely and well-tracked cost reductions.
• Oversee the product lifecycle from entry to end-of-life.
• Represent the organization in cost-related initiatives.
• Compile and provide necessary reporting.

Requirements:

• Minimum Bachelors Diploma/ Degree in Mechanical or Electrical Engineering
• Minimum 3 years of experience in commodity / project management with supply chain and engineering
• Experience in VAVE is required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115873 (New Jirn Tone)

Responsibilities:

• To assure an efficient execution of every project assigned.
• Carefully prepare and keep track of all project documents.
• Work closely with stakeholders to ensure that project activities operated smoothly.
• Communicate with the service engineer for conducting actual inspection and implementation.
• Plan and oversee the work of suppliers, subcontractors, and other service providers.
• Assess requirements and technical drawings to guarantee compliance.

Requirements:

• Min diploma in Engineering, Electrical Engineering, Mechanical Engineering, or relevant studies
• At least one year with relevant project management in the construction of process plants and water-related facilities
• Experience in M&E commissioning, testing, and troubleshooting abilities
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
• Manage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards
• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices

This is a support position in the Dealing Support team. The staff will report to the Dealing Support Manager, he will work closely with all technology teams across the organisation.

Responsibilities:

• Contribute to the overall success of the Dealing Room Support, ensuring specific individual goals, plans; initiatives are executed/delivered in support of the team’s business strategies and objectives.
• Ensure all activities conducted are compliant with governing regulations, internal policies and procedures
• First and second level technical system support to all production systems being used by the users
• Manage and maintain the currency of all issues in a manner which provides high quality support services to its users
• Liaise with second and third level support when applicable and provide recommendations to management with regards to resolution
• Provide effective day-to-day end user technical support to all the trade floor users on production systems including PCs, printers, applications and trading phone systems
• Perform PC refresh, plan and deploy for new hire, installation of equipment, PC moves service request within SLA and ensure assets tracking is updated
• Record and maintain assets inventory system
• Must accurately record, update ticket in ITSM system
• Prepare and update technical documentation
• Determine the best solution based on the issue and details provided by users
• Identify and escalate business and technical challenges
• Communicate with other technical teams, clients and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
• To succeed in this Dealing Room/Trade Floor Support role, the staff needs to have strong end-to-end knowledge of infrastructure, desktop, trade floor/dealing room and market data with any experience working within financial services being desirable.

Qualifications:

• Experienced and skilled working with Wintel desktops/laptop
• Microsoft Office: Advanced of Word, Excel, Access and PowerPoint
• Experienced in Market data systems: Bloomberg and Thomson Reuters Eikon
• Experienced in Trading systems: Thomson Reuters FX Trading, EBS, etc
• Basic TCP/IP networking knowledge and troubleshooting skills
• One to three years' technical work experience
• One to three years' trade floor support experience is preferred
• ITIL certification preferred

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Job Description & Requirements

· Be responsible for managing day to day lifting operations for the project.

· To coordinate and oversee all lifting operation within the work site ensuring compliance with WSH Regulations & project’s HSE procedures.

· Adhere to the Company's Health, Safety & Environment policies, procedures and standards.

· Coordinate and supervise all lifting activities and ensure that the lifting operations are carried out in a professional, safe & environmentally friendly manner at all times.

· Ensure lifting equipment and lifting accessories are fully inspected, certified and maintained to a high standard.

· Ensure all relevant lifting equipment certification are recorded accurately for input to the Company's data recording system.

· Ensure that the ground conditions are safe for any lifting operation to be performed by any mobile/crawler crane

· Work closely with Lifting Supervisor and the Safety Department to identify specific training needs.

Requirement:

· Minimum 5 years of Engineering Experience with Degree in Civil Engineering or its equivalent

· Proactive, independent, able to work with minimum supervision and also work well in a team

· Must have a Lifting Engineer certificate from The Institute of Engineers Singapore, 5-Day Course for Appointed Person - Lifting Operations

Job Description

• Industry/ Organization Type: Marine Equipment Wholesaler
• Position Title: Electrical Engineer/Service Engineer (Electrical)
• Working Location: Tuas West
• Working Hours: Monday – Friday, 8 am – 5.30 pm (One Saturday per month, 8 am – 12 pm)
• Salary Package: Up to $3,300 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Carry out testing and commissioning related to marine propulsion systems, power generation systems (Marine and Land), deck machinery, etc.
• Able to perform hands-on fault diagnosis, troubleshooting, and maintenance of marine systems/components in workshops and on-board vessels.
• Must be willing to perform hands-on work in mechanical repairs, installation, and removals.
• Able to read and understand engineering drawings (Electrical and pneumatic).
• Provide support to the project team on the implementation of new projects.
• Provide technical support to customers.

APPLY NOW!!!

• Minimum 2 years of related experience.
• Minimum Higher Nitec in Electrical Engineering, preferably Major in Power.
• Proficient in Microsoft Office.
• Candidates with experience in Electrical Control Systems are preferred.
• Comfortable with travelling (Anchorage/Local/Overseas) on short notice and at odd hours.
• Comfortable with working outdoors and onboard.
• Inexperienced candidates are welcome to apply, as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65623 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Manufacturing / Automation
• Position Title: Mechanical Design Engineer / Mechanical Designer
• Working Location: Woodlands
• Working Hours: 5 days, Mon – Fri (8:30 am – 6 pm)
• Salary Package: Salary up to $3,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Design and develop mechanical solutions for factory automation.
• Conceptualize and create effective automated systems.
• Work independently to bring mechanical designs from concept to completion, ensuring functionality and efficiency.
• Apply your knowledge of Inventor/SolidWorks and 3D software to create detailed mechanical drawings and models.
• Enhance and refine existing designs to optimize performance and meet specific project requirements.
• Conduct regular design reviews to ensure alignment with project goals and standards.
• Provide technical support and guidance to ensure the successful implementation of mechanical solutions.
• Adhere to established quality and safety standards throughout the design process.

APPLY NOW!!!

• Diploma graduate in Mechanical Engineering or related field.
• Minimum 1 year of relevant working experience in an automation factory setting.
• Demonstrated interest and passion for automated system design.
• Proficiency in design software such as Inventor and SolidWorks, as well as 3D modelling software.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65648 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Customer Service Advisor (Outram)

Job Scope

• Able to handle key customer account or manage accident claims operation team
• Manage daily operational activities to ensure smooth handling of customers.
• Inspection of returned vehicles and make assessment of damages for Close Rental Assessment.
• Resolve professionally all matters relating to vehicle, accident, breakdown issues with customers.
• Manages the operation and maintenance of the organization's motor vehicles.
• Manage periodic servicing schedule, LTA Inspection compliance, AVP and reporting as it relates to the fleet.
• Manages fleet management budgets by negotiation of repair pricing with authorised workshop.
• Develops and implements vehicle and equipment preventative maintenance programs.

Others

• Be the main person to manage all assigned customer feedback/ complaints in relation to vehicle conditions and repairs.
• Manages through subordinate managers and professionals in larger groups of moderate complexity.
• Provides input to strategic decisions that affect the functional area of responsibility.
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
• Develops and maintains outside vendor and service provider relationships.

Requirements

• Min. O Levels cert
• 1 to 2 years relevant experience.
• More than 1 year Class 3 driving licence (Must).
• MS Office proficiency.
• Ability to be a team player
• Must be contactable by means of hand phone at any time including weekend and public holidays. (Allowance is given for HP)

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Responsibilities :

· Develop or prepare planning for assigned projects.

· Liaise and coordinate with client, consultants, authorities, sub-contractors and etc.

· Liaise with utility agencies for any advance diversion work.

· Supervision of pipe laying and pipe jacking works.

· Preparation of daily jacking record and progress report.

· Provide engineering support in tendering of new project.

· Performs design calculations, assist with budget review.

Requirements :

· Possess a degree in Civil Engineering recognised by Singapore Professional

Engineers Board

· Minimum of 5 years of experience in pipe laying and pipe jacking works.

· Experience with AutoCad.

· Possess Class 3 driving licence.

· Able to work independently.

To support and promote children’s well-being through. in supporting our Tinkle Friend Services, which includes the helpline and chatline, developing resources to support children’s mental well-being through various channels. To develop evidence-informed group work and workshops for children and work systemically with educators/parents, so as to support the holistic development of the child. Conduct rigorous assessment and provide basic psychosocial, behavioural interventions to children in need. The purpose is to ensure that child’s mental well-being is supported so that they can be resilient and grow up strong and healthy.

• To support in the Tinkle Friend helpline and chatline to provide support to ensure children’s safety and promote well-being.
• To co-develop, design, plan, facilitate, monitor, evaluate and review services to address children’s related concerns (i.e bullying, protective behaviours, resilience, anger management, etc)
• To support in building children’s mental wellness (e.g building resilience, supporting them to regulate their emotions, equipping them with protective behaviours, building their pro-social skills) and other emerging needs (e.g bullying) through programme development and facilitating groupwork and workshops for children.
• Implement individual and group intervention plans and monitor progress
• Review effectiveness of intervention for children, caregiver and/or parents
• Maintain up to date case documentation
• To work collaboratively with child’s support networks-parents, educators and community partners to address the needs
• Conduct risk assessment, safety planning and implement safety plans as appropriate.
• To support identified children-in-risk through casework & counselling
• Broker with agencies and make service referrals, when required
• Work closely with Research Department to develop/refine evaluation tools for group work interventions
• To support and grow our pool of volunteers to be advocates and ambassadors in promoting children’s well-being

Key Requirements:

• Degree in social work/counselling/psychology or in related discipline or Post graduate diploma in social work
• At least 3 years of experience working with children (7-12 years old) and parents in counselling, casework, programme development or group work.
• Experience working with volunteers
• Programme development
• Case work and counselling skills
• Strong group work facilitation skills
• Good written and oral communication
• Trained in SSSG
• Trauma-informed
• Able to provide psychological first aid
• Possess knowledge of the social service and school landscape/resources
• Ability to do basic research and evaluation
• Able to conduct environmental scans and assess community needs
• Excellent interpersonal skills and a team player
• Strong engagement skills with various stakeholders.
• Able to work independently and in a team
• Experienced in creative engagements for social service programmes
• High levels of initiative

Other Requirements:

• Keen interest to work with children and the other systems in the child’s life (e.g. parents, educators, case workers, volunteers, etc)
• An insightful and reflective team player
• High levels of initiative, adaptability and responsibility.
• Proficient in Microsoft, Canva or other design softwares
• Strong administrative skills
• High levels of initiative, adaptability and willingness to grow professionally with the organization
• Be willing to work till 7pm minimally once a week

• Position : 3 x Customer Service Officer (MUST HAVE Enrichment Centre Experience)-ALL WELCOME
• Location : 3 centres - Ang Mo Kio/ Parkway Parade/ Punggol Plaza (Willing to Travel to other centres when operational need arises)
• Working hours : 44 hours, 5 days work week, 4-Weekdays: 12:30pm to 9:30pm; 1-Weekend: 8:30am to 6:30pm
• Salary (commensurate with experience) : Up to $3500 + Performance Bonus + Medical/ Dental Benefit
• Duration : Perm
• Industry : English Enrichment Centre

Main Responsibilities:

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote company's programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly
• Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Requirements:

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job
• roles, preferably in enrichment centers settings
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets)
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained
• Open to be deployed at other centers due to work exigencies

Email your resume to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

EA No: 13C6684

Reg no.: R2197224

Job Highlights

• Competitive total rewards package
• Dynamic & people-centric work culture
• Professional development

Job Description

Customer Service Officers (Full-time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Responsibilities:

• Collaborate with the sales team to process orders, quotations, and contracts.
• Ensure accurate and timely entry of sales orders into the system.
• Prepare and maintain sales-related documents, including proposals, contracts, and reports.
• Assist in the creation of sales presentations and marketing materials.
• Manage order processing activities, including order entry, tracking, and fulfilment.
• Coordinate with logistics and warehouse teams to ensure on-time delivery.
• Utilize CRM systems and other sales support tools to manage customer information and sales activities.
• Assist in handling post-sales activities, including addressing customer concerns and resolving issues.
• Collaborate with technical support teams to ensure customer satisfaction.
• Coordinate and schedule sales meetings, including preparing agendas and documentation.
• Monitor and report on sales team performance, tracking key performance indicators (KPIs).
• Assist in preparing sales forecasts and performance analyses.

Requirements:

• Minimum Diploma in Mechanical / Electrical / Electronics / Chemical or equivalent
• At least 2 – 3 years of relevant sales support experience in process control / instrumentation / Automation industries
• Good communication and interpersonal skills
• Familiar with CRM

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number: 17C8690

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

• Handle customers’ queries (via telephone / email) escalated from Call Centre

• Handle queries from walk-in customers

• Handle first level troubleshooting with regard to the Internet e-services

• Escalating complex queries for superior’s intervention

• Engaging customer in change management campaigns

• Suggest improvements arising from feedbacks or interaction with the customers

• Submit daily report in a timely manner

• Meticulous

• Good interpersonal and communication skills.

• Result oriented

Location: Jurong East

Working Hours: Mondays to Fridays @ 9:00 am – 6:00 pm

Cost Range: S$8k to S$9k

Requirements

Technical + Junior management role

1. Role and responsibilities

o This includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.

o Assist the Tier 1 Engineer to resolve the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.

o Undertake tickets that are beyond the capability of Tier 1 Engineer.

o Validate and reject/approve Tier 1’s MOP to ensure the contents are appropriate and address the intent.

o Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.

o Devise technical propositions with validation to address highly challenged situations.

• Minimum Cisco CCNP (12 months upon onboarded) and Alcatel ACSE certified.
• Pick up new skillset for work requirements.
• Co-train the Tier 1 Engineers to align and upskill the team’s technical competency.

1. Technical Competency

Tier 2 must be skilled in the following:

Products Knowledge

• Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISE, Cisco wireless, Cisco Firepower, SolarWinds, Alcatel Switches, and Smart Licensing (air-gapped environment).
• I/O Modules, SSO, RPR, Sup Replacement with zero downtime, etc for the abovementioned products.

Hands-on Skillsets

Hardware Issue / Patching / Vendor Engagement

• Provide remote or physical onsite support to rectify the technical issue.
• Understand the escalation process well enough to provide timely and accurate support to the team members.

Troubleshooting Skillset

Strong troubleshooting Knowledge in:

• Strong technical competency. Able to resolve 70% of the tickets undertaken.
• VLANs (Access/Trunk/Native VLAN), Spanning tree protocols (802.1d and 802.1w).
• First Hop Redundancy Protocols (HSRP, VRRP – with and without object tracking).
• EtherChannel/Port Channel/virtual Port Channel (vPC), Port Security, Local SPAN.
• IP Routing (Static routing, OSPF, EIGRP, and BGP) for VRF and non-VRF routing.
• Tunnelling Protocols (GRE, IPSEC), IP MTU, IP MSS
• Intermediate understanding of Multicast (PIM-SM) – Able to explain the functional components of PIM-SM. Able to troubleshoot MSDP issues and devise a plan to restore the multicast flow.
• VRF-based troubleshooting for IP routing and Multicast.
• ACL, AAA, 802.1x, Radius and TACACS+.
• NTP, Syslog, local logging
• SNMPv2 & SNMPv3 – SNMP polling vs trap.

1. Mastery of New Technology

• Mastery of Cisco Firepower (FMC, FTD, and FDM) for Day 2 function
  • Able to perform image software of Cisco FMC, FTD, and FDM (all in standalone and HA configuration). Backup and restore config. Understand and able to deploy basic firewall rules.
  • Understand and able to execute license transfer for Firepower and other Cisco equipment (Understand Traditional License vs Smart Licensing – air-gapped environment (SLR, PLR))
• High-level understanding of Cisco ISE for 802.1x and AAA
  • Able to infer based on technical assessment if the issue is related to network devices or Cisco ISE.
  • Able to articulate the function of 802.1x and AAA in an operational or failure state. What are the workarounds if ISE’s services have misbehaved or failed.

Responsibilities:

✅Develops new polymeric materials and processes.

✅Consultation to various product groups on materials related issues.

✅Works with internal on engineering, supply chain, manufacturing, quality, reliability issues

✅Apply knowledge to various engineering projects on materials and material processing issues

✅Provide advice for material selection, property data, failure avoidance

✅Develop new polymer compounds via internal mixing, mill mixing or other methods.

✅Support polymeric materials manufacturing processes

✅Provide and troubleshoot polymer manufacturing parameters for production processes

✅Perform failure analysis of polymeric materials for manufacturing processes and perform data analysis

✅Provide material consultation to customers

✅Preparation and maintenance of presentations and other procurement documentation

Requirements:

• Diploma/Degree in Polymer Engineering/Chemical Technology
• Background in Elastomer/Rubber material polymer engineer with 3 years experiences
• Knowledge in measuring roughness and operating Keyence scope
• Ability to find root causes and provide preventive actions to present to customer

Interested applicants, please send in your updated resume by clicking “Apply Now”

Lin Weikang

Registration Number: R21102570

Workstone Pte Ltd

EA License Number: 19C9998

This is a 6 months contract (no extension) assigned to our client

Work Location: To be confirmed

Salary Range : $5,000-$7,000

Job Description

1. Active Directory Management

2. Expert knowledge in Microsoft Active Directory administration/migration and MS Cluster/HA setup.

3. Able to design and solution for migration Microsoft products

4. Strong Windows server administration skills

5. Part of the Technical Architect team leading the implementation and migration activities as part of

the upcoming Tech Refresh

Responsibilities:

• Manage automation component such as PLC, DCS and SCADA
• Inspection, troubleshooting, repair and preventive maintenance of the functions
• Write and revise of the safety procedures and technology archives
• Handle maintenance contractors, quotes, register and update contract management system
• Prepare and maintain spare parts ledger, dynamic updates, account was consistent.
• Handle IT related job
• Adhoc work assigned by supervisor

Requirements:

• Diploma/Degree in Electrical/Electronic Engineering
• Min 3 Years of working experience in the related field
• Experience in troubleshooting DCS, PLC, SCADA

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang

Registration Number: R21102570

Workstone Pte Ltd

EA License Number: 19C9998