Responsiblities:

• Assist in managing incoming leads and inquiries, ensuring prompt response and proper routing to the appropriate sales representatives.
• Provide administrative assistance to the sales team, including data entry, scheduling meetings, maintaining calendars, and preparing sales-related documentation.
• Assist in creating and formatting maintenance proposals, including assembling necessary documentation, cost estimates, and service details.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and project details using CRM software or other tools.
• Liaise with clients to schedule appointments, gather information, and relay important details between clients and the sales team.
• Conduct follow-up calls or emails to gather feedback, answer queries, and ensure client satisfaction after proposal submissions or sales interactions.
• Generate regular sales reports, performance metrics, and activity summaries for the sales team and management.
• Work closely with internal departments such as engineering, operations, and finance to coordinate project handovers, invoicing, and other operational aspects.
• Develop a basic understanding of ACMV systems and maintenance processes to facilitate effective communication with clients and internal teams.
• Assist the sales team with various ad hoc tasks, such as market research, competitor analysis, and preparing materials for client presentations.
   

Requirements:

• Diploma or equivalent in Engineering such as Mechanical or Electrical
• Previous experience in an administrative or sales support role is preferrer
•  Experience in the HVAC or maintenance industry is advantageous.
• Able to perform technical calculation (heat load, cold load), onsite visitation, selection.
• Excellent written and verbal communication skills for effective interaction with clients and internal teams.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Job Description

• Handle inbound/outbound calls/emails on inquiries, feedbacks and complaints
• Ability to understand customers needs and provide appropriate solutions
• Consistently deliver quality service to achieve customers satisfaction
• Ensure proper follow up, escalation & closure of individual case
• Provide accurate product and service information to customers
• Resolve queries efficiently and escalate issues promptly
• Perform KPIs set by Supervisors
• Others duties assigned by Supervisors

Qualifications

• Minimum “O” Levels (one year of relevant work experience will be an advantage)
• Customer service oriented and possesses strong problem solving skills
• Team player, initiative and willing to learn with positive mindset
• Able to adapt changes and work in a fast-paced environment
• Good interaction, communication and interpersonal skills
• Possesses self confidence and ability to multi task
• Willing to work weekends and public holidays

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise while providing the critical context to make informed and compliant decisions. The work we do is diverse with clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses.

As an Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities for new/existing clients
• Develop strategies to solve complex technical challenges

The Opportunity

• Adecco is partnering with a Technology Multinational Corporation company to search for a Service Desk
• Focus: 1st level IT helpdesk support, Customer Service, Service Now
• Office location: Singapore, Bugis
• 44 Hours per week (Including weekends and Public Holidays) or as advised by the Engagement Manager

The Talent

• Open to work on weekend and public holiday if scheduled
• Strong Knowledge Service Now
• 1st level IT Helpdesk support
• Excellence Communication Skills

The Job

• Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
• Identify the impact, urgency, and priority of incidents.
• Provide initial troubleshooting and support for incidents.
• Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
• Seek confirmation for closure from the user when resolution is provided.
• Serve as the first point of contact for all incidents.
• Prepare daily and weekly report, proficient in excel.
• Liaise with client to clarify issue and assign issue to team for resolution.
• Track and report on issues resolution.
• Assess common issues and suggest improvement points.
• Track and report on day-to-day operations to maintain system stability

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply: Service Desk
• We regret to inform that only shortlisted candidates will be contacted

Ling Kai Hoe

EA Licence Number: 91C2918

Personnel Registration Number: R22106166

Job Description & Requirements

• To execute all works assigned including addition and alteration( A&A) work in accordance with the guidelines, polices and procedures.
• Ensure the following policies & procedures are implemented and maintained:

1. Emergency & Safety program
2. Preventive maintenance program
3. Work request program
4. Energy conservation program
5. Training program

• Provide supervision and guidance and on the job training to associates and to follow up on work progress to ensure that it is properly carried out and completed on time with acceptable quality. Constantly review & inspect completed works (preventive and work request) for any deficiencies that need to be follow up for accuracy and completeness.
• Familiarize with and to apply all relevant local authorities’ requirements and codes of practices in the course of engineering works.
• Spot check on the detailed works in the work orders and ensure it is execute in a practical and economical way.
• Ensure the work request and preventive maintenance programs are managed and maintained properly with accurate compilation of record / document and completed satisfaction.
• Ensure that operational features are performed in accordance with the design intent of the facility with strict regard of safety and energy conservation.
• Coordinate and communicate engineering work activities with other departments concerning identification of repair and maintenance problems and requirements, satisfaction with work in progress, and work completed.
• Conduct on the job training (OJT) for technicians.
• Responsible for Engineering store management.
• Develop work plan prior to the intended execution of work, considering all possible disruption that could cause to the guests and other operating departments, manpower and materials availability, in order to minimize adverse impact to the operation.
• Trouble shoot and make recommendation for remedial action for system deficiencies.
• Maintain a good inventory of all tools, materials and parts to minimize delays and down time. In addition, coordinate with admin assistant or purchasing department for the sourcing of parts, materials and contract services.
• Prepare all preventive maintenance schedule for maintenance technicians.
• Review daily work logs for incomplete works follow up and check daily water treatment result, and coordinate with housekeeping for checking of VIP rooms and front office for guest rooms needed for Ken Fix It program.
• Maintain and up to date files of technical manuals, parts list, drawings, equipment list of all equipment and plants etc.

The Job:

• To assist Quality Management by providing oversight for Quality on-the-floor and operations support.
• Escalate any significant event to Quality management in a timely manner
• To support operations to ensure compliance with GMP guidelines/ rules/regulations.
• Responsible for quality management system matters

The Requirements:

• Min Diploma in Pharmacy, Chemistry, Biology or Health sciences with min 1 or 2 years’ of work experience, in operational quality is advantageous
• Proficient in MS office
• Training Provided. NO EXPERIENCE will be considered

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Job Responsibilities:

• Technical Helpdesk
• Issue Management
• Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
• Identify the impact, urgency, and priority of incidents
• Provide initial troubleshooting and support for incidents.
• Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
• Seek confirmation for closure from the user when resolution is provided.
• Serve as the first point of contact for all incidents
• Prepare issues statistic for reporting purposes.
• Prepare daily, weekly and monthly report Daily monitoring
• Liaise with client to clarify issue and assign issue to team for resolution.
• Track and report on issues resolution.
• Assess common issues and suggest improvement points.
• Track and report on day-to-day operations to maintain system stability

Saghana Sithara | Registration Number: R1550224

Your role :

Are you driven in finding innovative ways to solve problems for our clients? Do you enjoy creating quick, reliable, and robust mainframe applications? Do you like being a part of an agile organization where forward thinking is the way ahead.

At UBS, we re-imagine the way we work, the way we connect with each other – our colleagues, clients, and partners – and the way we deliver value. Being agile will make us more responsive, more adaptable, and ultimately more innovative.

We are looking for an Engineer who will:
• analyze, design, and implement solutions based on a well-defined software development life cycle
• participate in various phases of the Software Development Life Cycle (SDLC) for IT Projects
• be a strong team player, collaborate with colleagues and maintain effective stakeholder relationships
• deliver high quality technology solutions
• ability to contribute to complex task and respond to production issues accurately
• be passionate about what you do; you value excellence, agility, learning and integrity

Your team :

You will be a part of AssetLink team in Singapore and working with some team members and stakeholders in Zurich, Switzerland. AssetLink provides standardized solution for niche clients to provide data feeds for portfolio management. It is leading output solution providing SWIFT based feeds for transactions and positions information.

Your expertise :

• minimally 5+ years of experience of development, design and integration of mainframe solutions end to end and 3+ years working in the financial services industry
• proficient in working with COBOL/ zOS programming, DB2, CICS and JCL
• experienced with implementing CI/CD for mainframe and GitLab facilitated software delivery
• know-how/experience with Java and automation using Junit is added advantage
• understanding in webservices (SOAP/REST) and supported data structures such as XML, JSON
• good debugging and trouble shooting skills. Must have worked on IDEs i.e., IBM Debugger, IDz
• know-how about SWIFT and ISO20022 reporting is an advantage