• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

As IT engineers, you are pivotal IT professionals entrusted with the design, installation, and maintenance of the company's computer systems. Your responsibilities encompass comprehensive testing, configuration, and troubleshooting of hardware, software, and networking systems, ensuring seamless deployment to fulfill the client's requirements. Operating within a fast-paced and demanding environment, your expertise plays a critical role in upholding operational efficiency and meeting organizational objectives. Key responsibilities include:

• Deliver day-to-day technical support to end-users, ensuring the smooth operation of computers and network devices.
• Take charge of hardware and software installation, upgrades, and maintenance tasks, including system backups, applying the latest patches, and troubleshooting hardware issues.
• Provide comprehensive system administration and helpdesk/desktop support to end-users.
• Implement robust security controls to safeguard the organization's data and infrastructure.
• Troubleshoot network and software issues, ensuring minimal downtime.
• Swiftly address and resolve hardware, software, and networking issues to maintain operational continuity.
• Responsively handle general IT requests from stakeholders.
• Engage with clients to understand their requirements and ensure their needs are met effectively.
• Conduct regular inspections to verify the operational status of IT systems and equipment, proactively addressing any issues.

• Prior experience in IT support or administration.

• Strong knowledge of networking, hardware, and software systems.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Fresh grads are welcome to apply

*Office Hours - 5 Days onsite ( Mon - Fri )*

*JOB DESCRIPTION:*

• Manage and provide support to customers and managers
• Perform sales administrative and order management functions
• Handle customer enquiries and correspondences
• Liaise with various departments on planning, delivery, quality, engineering and registration matters
• Provide design and administrative support in marketing materials and corporate website
• Any other sales administration and marketing related duties as assigned

*REQUIREMENT*

• Diploma/Degree in Business Administration or relevant discipline

Help to share with friends thank you!

*Office Hours - 5 Days onsite ( Mon - Fri )*

*JOB DESCRIPTION:*

• Manage and provide support to customers and managers
• Perform sales administrative and order management functions
• Handle customer enquiries and correspondences
• Liaise with various departments on planning, delivery, quality, engineering and registration matters
• Provide design and administrative support in marketing materials and corporate website
• Any other sales administration and marketing related duties as assigned

*REQUIREMENT*

• Diploma/Degree in Business Administration or relevant discipline

Help to share with friends thank you!

Patient Service Associate

Outram

SOC Clinic

Office Hours 5.15 days

*(Special 5.15 Days , only need to work 1 half Day once a Month!)*

Nitec/Higher Nitec/N/O Level: $1500 - $1800

A Level: $1800

Diploma: $2200, After NS: $2450

JD

• In charge of registration of patients

• Scheduling of appointments

• Assist patients with the self registration

• Attend to patients' enquiries and needs

• Handling of phone calls and ad-hoc admin duties

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Patient Service Associate

*MUST BE ABLE TO FLOAT DIFFERENT POLYCLINIC

Office Hours 5.5 days

Nitec/Higher Nitec/N/O Level: $1500 - $1800

A Level: $1800

Diploma: $2200, After NS: $2450

JD

• In charge of registration of patients

• Scheduling of appointments

• Assist patients with the self registration

• Attend to patients' enquiries and needs

• Handling of phone calls and ad-hoc admin duties

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Patient Service Associate

Outram

SOC Clinic

Office Hours 5.15 days

*(Special 5.15 Days , only need to work 1 half Day once a Month!)*

Nitec/Higher Nitec/N/O Level: $1500 - $1800

A Level: $1800

Diploma: $2200, After NS: $2450

JD

• In charge of registration of patients

• Scheduling of appointments

• Assist patients with the self registration

• Attend to patients' enquiries and needs

• Handling of phone calls and ad-hoc admin duties

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Are you someone looking for a less stressful and prefer a slower pace job?

*No OTs, Slow Pace & Good Environment + can help people!*

Redhill (near MRT) - *Contract convertible Perm*

5 Days Office Hours

Salary - Fixed (Non - Nego)
- $2400 / $2600

Account Associate

More details below :

1)Corporate Services (Finance) Division

Till Dec 2024 or 1 year contract (exact duration to be confirmed later on)

JD

• Processing of invoices and related payments

• Processing of staff claims

• Assist in other finance related areas like reconciliation

Requirements

• With at least 1-2 years accounting experience

• No Experience also welcome!

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Are you someone looking for a less stressful and prefer a slower pace job?

*No OTs, Slow Pace & Good Environment + can help people!*

Redhill (near MRT) - *Contract convertible Perm*

5 Days Office Hours

Salary - Fixed (Non - Nego)
- $2400 / $2600

Account Associate

More details below :

1)Corporate Services (Finance) Division

Till Dec 2024 or 1 year contract (exact duration to be confirmed later on)

JD

• Processing of invoices and related payments

• Processing of staff claims

• Assist in other finance related areas like reconciliation

Requirements

• With at least 1-2 years accounting experience

• No Experience also welcome!

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Patient Service Associate

*MUST BE ABLE TO FLOAT DIFFERENT POLYCLINIC

Office Hours 5.5 days

Nitec/Higher Nitec/N/O Level: $1500 - $1800

A Level: $1800

Diploma: $2200, After NS: $2450

JD

• In charge of registration of patients

• Scheduling of appointments

• Assist patients with the self registration

• Attend to patients' enquiries and needs

• Handling of phone calls and ad-hoc admin duties

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Responsible for handling all customers’ enquiries, not limited to stock availabilities and sample requisitions
• Liaise with Sales Personnel to process sales orders
• Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date), ensuring no delay
• Process/issue invoices and credit notes
• Handle all claim matters on defects and wrong pricings, etc.
• Handle returns enquiries and provide clear guidance to customers on return process
• Arrange shipments with 3PLs and relevant forwarders
• Follow up with customers to ensure on-time payments
• Any other duties as and when required

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

You will be responsible to provide an excellent and consistent level of service to your customers. The part time Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.
• Able to work on weekends and public holidays

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap Yong Qi | R24121217|EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

• Process oracle and impex for Samic items
• Use inhouse WMS for SOI inventory
• Daily AWB summary
• Billing
• Month end report
• Provide customer support whenever required
• Provide backup during colleague’s absences
• Any other ad hoc duties assigned

Job requirement

Min NITEC in any course

Experience in customer service is highly advantageous

Able to commence work within short notice

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to [email protected]

Consultant: Tan Ming Hui, Michelle (Magdelene) (R21101623)

Recruit Express Pte Ltd (99C4599)

The Opportunity

• Work with a well-established computer and electronics company
• Working Hour: Monday – Friday 9am – 6pm
• Work location: Central

The Talent

• Fluent in both spoken and written English, with excellent communication skills and the ability to interact with users of different levels and backgrounds.
• Proficient in using Help desk tool to manage tickets for users, follow up on issues, and provide timely resolutions.
• Able to provide day to day support for end users on various desktop related issues, such as printer, Outlook, OS, etc.
• Experienced in building machines for end users in case of machine crash, and ensuring data backup and recovery.
• Proactive in identifying the root causes of issues and providing fixed solutions, as well as escalating complex problems to relevant teams or vendors.
• Responsible for managing VIP users' issues and communicating with them professionally and courteously, while meeting their expectations and needs.

The Job

• Manage Help desk tool and manage tickets for users.
• Reset password for user and provide day to day support for end users.
• Provide any technical help for desktop related issues, like printer, Outlook, OS issue.
• Build machine for end user in case machine is crashed.
• Identify the issues pro-actively and provide fixed solution.
• Manage VIP users for their day to day issues

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].

All shortlisted candidates will be contacted. All the best!

Who are Tyk, and what do we do? 

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. 

If this sounds like an environment that you believe could work for you then read on to find out more:

The role:

Tyk Customer Support is the best in the business, we’ve been called ‘too fast’ by clients and we’re known for having knowledgeable and quality engineers responding to clients, no ‘first-line support’.

We’re looking for a Support Engineer to help us build on our reputation for great support, dealing with client support tickets, call requests and community forum posts. In this role you can also contribute to product development, helping implement features and contributing to product discussions, from a support perspective. 

We are helping our customers solve their critical API Management issues, whether that be through custom integrations, partnership relationships, or simply troubleshooting upgrades with their engineering team.

You will work with engineers from the product team to enhance our offering and convey the clients’ needs, as well as contribute to the product, support documentation and other supporting assets.

We’re looking for highly-technical people with Support Engineering experience, who are happy to hit the ground running and help to design what great customer support looks like at Tyk. In return we offer you the opportunity to build your skills as an engineer, through collaborating on our open source product and helping to validate and fix customer issues. 

What will this role be responsible for?

• Answering complex incoming customer tickets and requests, often involving troubleshooting and reading source code
• Supporting customers over screen shares/calls
• Validating customer bug reports
• Validating customer feature requests
• Own and manage severity issues for customers
• Effectively communicate customer support processes to clients
• Contribute to client facing content/documentation to support them better
• Build relationships with existing clients to better understand how they’re using Tyk
• Monitoring our community forum 
• Advocating for the customer at Tyk
• Contributing to the vision for Next Level Support at Tyk

What does their day-to-day involve?

• Reviewing the support queue and picking up issues
• Validating reports of bugs & discussing features with clients
• Monitoring the community forum & engaging with our users
• Inputting into release meetings, projects and support development
• Contributing to the product through bug fix and development work
• Continuous product learning and self development

Experience needed:

• Experience providing technical support for a complex product
• Experience working collaboratively with core engineering teams
• Experience with reading programming languages. Need to be able to read Tyks source code
• Enthusiasm for dealing directly with clients
• Should have experience in a server side programming language, Go would be extremely advantageous
• Good English writing skills
• Background in software development and/or solution architecture
• General usage of Linux, scripting and related utilities
• Client-facing activities such as video conference calls and in-person meetings
• Understanding of common internet technologies, protocols, standards and data formats

• Solid experience in backend engineering and/or solution architecture for complex systems.
• Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation)

Skills (including education if relevant):

• Previous experience in a support engineering environment
• Familiarity with software development process
• Communication & customer focus

Here’s why you should join us:

• Everyone has unlimited paid holiday.
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme
• Generous parental leave
• Company retreats
• Volunteering Days
• Employee Wellbeing platform

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

• It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

• The only stupid idea, is the untested one!

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

• Trust starts with you - make it count!

Trust is a two-way street - instill it from day one!

• Assume best intent!

We have each other’s back - we’re all on the same team. Think before you speak or act.

• Make things, better!

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io

MCF

The Opportunity

• Opportunity to work with Banking client
• 5 days work week, Office Hour
• Working location: Central
• Skills: RHEL, Windows, Shell, Infrascturcure, Network, Security

Job Scope

Infrastructure Management

•Drive infra project life cycle – Server provisioning to Cutover.

•Work with infra and app teams on requirement gathering to implementation.

•Review and analyze infrastructure architecture and identify the gaps.

•Perform RHEL OS patching and other administration tasks for cloud projects

•Guide app team to troubleshoot infra related issues.

•Be the SME for Linux administration and automation.

Operation & Process:

•Prepares technical project plans for new initiatives in BAU

•Collaborates with Application teams and other infra teams to develop technical solutions and enhancements.

•Drive the on boarding of new applications on to the production environment.

Maintain Security:

•In accordance with Bank’s security directives, assists to deploy, maintain, and enhance the security of all infrastructure systems through administrative, preventive, detective, and reactive controls, such as change and configuration management, anti-virus measures, patch management, and system scans.

Requirements

•At least 4-7 years of relevant Infrastructure support and OS administration

•Minimum 3 years hands-on working experience managing production application support

•Knowledge in MQ, Elastic Search, AWS would be preferred

•Hands-on experience in RHEL 6/7 OS patching, administration and shell scripting.

•Good command in Microsoft Office products.

•Experience in monitoring tools like Dynatrace would be handy.

REQUIRED PROFILE

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Prasant Sirohi

Direct Line: +65 66977951

EA Licence Number: 91C2918

Registration Number: R22106307

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

We are looking for a Staff Platform Engineer with a particular focus on Databases to join our Developer Platform team. Working closely with the Data Engineering team and with other Staff and Principal engineers in the domain, you will be responsible for collaborating on design, development and runtime of automation solutions for all kinds of data storage systems. 

Note that this is not a traditional DBA role, our development teams are responsible for managing their database instances. Rather, this is a role which is responsible for creating solutions and automation to enable those development teams to deploy and run databases in a consistent and safe manner.

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

Responsibilities:

• Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors.
• Provide assistance to customers on the use of the Company’s portals and mobile app.
• Ensure every service request/feedback/complaint is followed through to closure within service standards.
• Comply with internal policies, procedures and the relevant laws and regulations.
• Assist in department procedures, workflows and administration.

Requirements:

• Minimum Tertiary Diploma
• Good communication skill and writing skill
• Proficient in MS Word and Excel

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

Responsibilities:

• Assist in network design, implementation, and maintenance.
• Support the installation and configuration of network equipment and systems.
• Monitor network performance and troubleshoot network issues.
• Collaborate with cross-functional teams to ensure the smooth operation of the network infrastructure.
• Assist in the planning and execution of network upgrades and enhancements.
• Perform network assessments and audits to identify and address security vulnerabilities.
• Create and maintain network documentation, including diagrams and configuration files.
• Stay up-to-date with industry trends and developments in network technology.
• Provide technical support to end users for network-related problems.

• Diploma or degree in Computer Science, Information Technology, or related field.
• Prior experience or internship in network engineering or related roles is a plus.
• Knowledge of networking concepts and protocols.
• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Relevant certifications (e.g., CCNA) are a plus.

Interested candidates who wish to apply for the advertised position, please click the 'APPLY' button below to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We’re searching for a IT Service Desk Support  to be part of our diverse team of talent here at NCS! If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together: 

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibility:

• Responsible for provision, deployment, configuration, and administration of many different pieces of network and security-related hardware and software.
• Responsible for evaluate, test, and troubleshoot technologies when new technologies are onboard
• Responsible for provide technical support for resolution of customer problems, incidents, issues, requests, and queries
• Responsible on Network Security with monitoring and control tasks to ensure processes and implementations are executed correctly
• Experience with firewall rules implementation and troubleshooting upon incidents.
• Involve in update/upgrade/migration of security tools used by the team
• Maintain clear and functional documentations on process guides, technical instructions, network details, etc.
• Any other adhoc duties as assigned

Requirements:

• Bachelor Degree/Diploma in Information Technology or related field;
• Applicants with at least 1-2 years of relevant experience
• Strong knowledge and understanding of IT infrastructure, LAN/WAN, routers and switches configuration
• Knowledge and understanding of Endpoint security, IDPS, WAF, APT, FW, Cloud Security
• Highly advantageous with hands-on experience in implementing Cisco Extreme, Aruba, or Sophos solutions

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.