SUMMARY:

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received

Responsibilities:

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
• Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements:

• Diploma in IT-related fields
• Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.
• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support

Core Rotating 8.5hr staggered

• Monday to Friday: 8.5hrs
  1. Day Shift: 01.00PM – 10.30PM, with dinner break
  2. Night Shift: 10.30PM – 08.00AM with night snack/supper break

Join a dynamic professional dry-cleaning & laundry company!

If you are passionate about meeting people, enthusiastic with a pleasing personality, we want YOU!

Your key responsibilities include:

• Managing and engaging our clients.
• Building up our customer base.
• Assist with taking orders/bookings for our services.
• Handling sales enquiries over the phone or via email.
• Handle, process and manage quotations and invoicing.
• Handle customer enquiries and complaints.
• Manage the customer service team.
• Actively support operations in meeting client needs and requests.
• Provide excellent customer service to meet the needs of the clients.
• Work closely with operations team to ensure smooth running of the business.

Requirements:

• Only Singaporeans/PR need apply
• Good command of English, Mandarin speaking is a bonus (as need to speak with Mandarin client speaking)
• Good communication skills
• Good leadership skills
• Pleasant, enthusiastic and engaging
• Polite and patient
• PC literate, comfortable with MS Office
• Good with the various social media platforms

Job benefits:

• Attractive salary package
• Sales incentives
• Medical & insurance benefits
• Annual & medical leaves
• Career growth development

Working hours:

• 5 days + alternate Saturdays
• Off on Sundays and Public Holidays

KYO KOHEE is looking for individuals who have the love of sharing daily conversation, experience, and connecting with people. We are seeking a positive individual, a leader with good teamwork and sociable attitude. If this sounds like you, we want you to be part of our team.

Applicants for the Service Crew position should have a deep passion for customer service, embodied with people-first attitude, excellent communication and problem-solving skills, friendly and empathetic.

Job Responsibilities :

Essential job functions include but are not limited to the following:

• Provide excellent customer service, addressing any inquiries or concerns promptly.
• Greet and welcome customers with a friendly demeanor.
• Responsible for the day-to-day operations serving food & beverages
• Collaborate with team members to ensure smooth operations during peak hours.
• Follows operational policies and procedures
• Maintain cleanliness and organization of the dining area, counters, and equipment.
• Anticipates customer and store needs by continuously assessing the environment and customers for cues
• Maintains regular and punctual attendance
• Contributes to a positive team environment
• Any other duties that may be assigned

Requirements :

• Able to commit at least 3 days (weekdays only).
• Good working attitude, with a strong sense of ethics and responsibility.
• Initiative to take on tasks proactively and a mindset geared toward problem-solving.
• Previous experience in a customer service or food and beverage role is a plus, but not mandatory.
• Strong communication and interpersonal skills.
• Able to communicate well with a diverse group of people in spoken English.
• Ability to work in a fast-paced environment and handle multiple tasks.
• A passion for food and customer service.

Please submit a detailed resume with photo including:

• Personal details and contact information
• All relevant and past work experience with references
• Last drawn salary and expected salary
• Date of availability

Job Descriptions

Maintaining and administering the networks environments including hardware, and configurations.
Performing disaster recovery operations and data backups when required.
Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
Troubleshooting, diagnosing and resolving hardware, software, and network problems.
Replacing faulty network hardware components when required.
Monitoring network performance to determine if adjustments need to be made.
Coordinating computer network access and use.
Administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
Responding to inquiries from users, IT peers, vendors and to provide technical assistance and support.
Ensure control and compliance for the systems and servers related are available to only authorize users which follows policies and SOPs closely.
Attending audit meetings and ensure proper documentation of all work done.
Vendor management
Establish/maintains customer relationship with partners or internal users to ensure complete understanding of business processes to enable the delivery of viable Infrastructure solution.
Provide PABX support based on Client’s SOP and documentation
Attending to machine faults related to network problems during office and after office hours.
Job Requirements:

3-4 years of network
Network security
HPE network
Wifi knowledge (Aruba or Cisco)
Fortigate, Palo, or Cisco firewall experience
Megapop and SD-WAN knowledge
Work with vendors
Networking best practices
PABX knowledge (will be good)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R21100074> <Cheryl Thng Wei Lin>

• Gantry Associate Engineer (2 years contract renewable)
• 4 days, 12 hrs rotating shift from 7-7; first few months permanent night shift from 8.30pm-6am
• Currently the 4 days shift is spread from Monday to Saturday, 2 days off. Sunday is rotating standby.
• Salary: $2700 -$3000
• Location: Bedok office

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job scope:

• To perform comprehensive maintenance for system
• To perform site supervision and hands on when required..
• To perform troubleshooting and devise resolution when issues or faults arises.
• To communicate/supervise contractors on safety and work related tasks.
• To execute job related tasks assigned by Engineer/Shift Engineer.
• To complete reports for jobs done.

Requirements:

• Diploma in Mechatronics, Electrical or Electronics
• Willing to work at height (6 meters) on outdoor public road on gantries.
• Experience in electrical and electronic works.
• Class 3 driving license is required
• Experience in basic Microsoft office.
• Understand basic Window system.
• Experience in site supervision work.
• Understand in Mechanical/Electrical/Electronic system
• Able to work in 12 hours rotating shift, first few months will be permanent night shifts

Working Location: Jurong
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Salary: $2600 - $2700

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

We are hiring for our client, a Fortune 500 Tech Company, an Electrical Engineer/Network Infrastructure Engineer - 12 Months Contract Opportunity (Onsite Singapore)

Job Responsibilities:

• Execute regional space, power, cabling and other infrastructure requirements in support of Edge network requirements, present and future.
• Design/Plan new site electrical/mechanical critical infrastructure for Data Center sites.
• Work with Engineers and design and draw layout of Edge/POP sites floor plans, allocate space assigned to network function, optical, backbone, IP, compute, etc.
• Execute all SOW Engineering design packages related to new or existing edge/pop sites as per Edge and Network Services (ENS) standards.
• Proactively contribute to documentation, automation and processes as they evolve.
• Understand the overall needs of current and future POP infrastructure.
• Guide retrospective reviews of completed projects with teams to incorporate lessons learned into the team's future roadmaps and goals.
• Ensure processes are being followed and all documentation and systems are delivered as per set standards.
• Support site acceptance process for new POP sites.
• Travel to site across states for site survey and evaluation on as per need basis.

MINIMUM QUALIFICATIONS

• 8+ years of electrical engineer work
• Outstanding proficiency with AutoCAD/AutoDesk tools.
• Knowledge of engineering principles of the infrastructure architecture (space line up, air flow, cooling etc.)
• Knowledge of Telecom Central Offices, Data Center, Collocations and Remote Hut environments, to include engineering principles regarding power and other infrastructure.
• Understanding of optical network design, installation and maintenance for service providers or enterprise networks.
• Experience with field-based work in POPs, carrier hotels, data centers, and Central Office environments.
• Technical knowledge of various regional Data Center electrical and cooling configurations, IEC, NEMA standards, AC/DC power, power redundancy scenarios.
• Basic knowledge of optical theory, transport technologies, and the operation of optical transport systems.
• Analytical, interpersonal, and communications experience.
• Experience with communication and directing tasks to vendors/suppliers.
• Demonstrated experience analyzing situations and utilizing troubleshooting experience, systems and tools, and problem solving. Hands on experience on Power related projects is a plus.
• Experience working with limited supervision.
• Time management and organizational experience.
• Experience working in a global team environment.
• Willing to travel, approximately 10 to 30% travel required.

MUST HAVE:

• Knowledge of Telecom Central Offices, Data Center, Collocations and Remote Hut environments, to include engineering principles regarding power and other infrastructure.
• Experience with communication and directing tasks to vendors/suppliers.
• Outstanding proficiency with AutoCAD/AutoDesk tools/BIM 360/Blue Beam.
• Professional Engineer license (PE or local Equivalent) is preferred
• Must have Bachelors in Electrical/Electronics Engineering or Equivalent is preferred.

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Learn More Service Crew

Location: Beach Rd, Bugis

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Customer Service Manager, Up $7K

Duration: 1 Year Renewable Contract

Working Hours: Mon - Fri: 9.00AM to 6.00PM

Work Location: Central

Responsibilities:

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.
• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.
• Provie strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.
• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.
• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.
• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.
• Perform service recovery calls/emails as needed for de-escalation.
• Determining call quality and standards via call audits and calibrations.
• Evaluate and improve current email templates for continuous improvement.
• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.
• Timely reporting to management team and stakeholders
• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.
• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.
• Perform other adhoc duties as assigned.

Requirements:

• Possess a degree in related fields.
• Equipped with at least 5 to 7 years in quality service experience with 2 years of managerial expertise.
• Call centers, statistical and/or large data processing background will be advantageous.
• Proficient in MS Word, Excel, and PowerPoint due to intensities of reporting and communication plans.
• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9831

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

This is for the Infrastructure team. 

Job Responsibilities

• Performing concept and detailed design of electrical systems including transmission and power projects
• Take responsibility for the assigned design components, including the necessary follow-up for approval from relevant authorities and clients.
• Assist in liaising and coordinating with Local Authority Departments to secure approval for design projects.
• Prepare design calculations, drawings, specifications, and tender documents for design projects under the guidance of senior engineers/managers.
• Work under guidance and supervision of a senior level team member.

* We are looking for a well organised site engineer with strong leadership skills to join our growing team

* Develop engineering plans for construction, renovation, and repairs,demolition works

* Prepare estimates, as well as on-site visit reports and project progress reports

* Review and analyze plans, specifications, and estimates submitted by contractors

* Coordinate and manage project schedules and budgets

*Monitor site operations and determine the work progress

*Track job progress, schedules, budgets, and stafng

Site engineers typically split their time between ofces and jobsites, using standard ofce software equipment in addition to the following:

Computer-aided drafting (CAD) software (AutoCAD, SketchUp)

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibilities:

• Responsible for the customer care and overall sales support for the assigned markets
• Preparing quotations and control margins and controlling the sales performance
• Creation of sales related evaluations in accordance with the sales manager/analyze markets/check market trends
• Assisting the sales manager and the customers while implementing marketing instruments in consultation with the marketing department in the headquarters
• Support of the sales manager, general manager for upcoming business trip/join or individually travel to markets
• Backup for shipping logistic (eg. documentation).

Requirement:

• Minimum Diploma with at least 1 to 2 years’ experience in similar capacity
• Proficient in SAP or Navision
• Proactive and independent
• Well-versed in Microsoft Office (Word, Excel, PowerPoint, Outlook etc)
• Possess strong communication & coordination skills.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

About the job:

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
• Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

About you:

• Min Diploma in IT-related fields
• Min 1 year End user support experience, Desktop or Technical Service Desk.
• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.

Others:

• Monday - Friday rotating 8.5 shifts.
• Shift allowance
• This position required to do project clearance.

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Driven by our passion for spreading joy and unleashing limitless creativity in the world of gaming, our goal is to establish a game studio right here in Singapore. Our dedicated focus lies in crafting casual mobile games that deeply immerse players in incredibly enjoyable experiences!

We eagerly welcome humble yet ambitious individuals to join us on this thrilling journey!

Responsibilities

• Design, develop, test, and maintain scalable front-end and back-end web applications.
• Lead technical design, implementation, debugging and optimization of in-house web portals.
• Collaborate in cross-functional teams for development of key game features and services.
• Identify potential technical risks early and provide technical advice for mitigation.
• Ensure the security and integrity of applications and user data.
• Write clean, maintainable, performant and well-documented application code and test code.
• Collaborate with other senior engineers to establish coding standards, best practices and development processes.
• Create and maintain technical documentation for code, systems, tools, processes.
• Troubleshoot and resolve front-end and back-end issues in a timely manner to minimize disruptions in the game experience.

Requirements

• Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field.
• A minimum of 4 years of experience in web development.
• Experience with front-end development (e.g. Vue, React, Typescript, CSS, HTML).
• Strong back-end software development experience with Node.js, Python.
• Solid understanding of API design and Kafka.
• Experience with data-driven product development: analytics, A/B testing, etc.
• Demonstrable experience with multiple database systems (MySQL, Cassandra, etc.).
• Familiarity with DevOps practices, CI/CD pipelines, and infrastructure as code.
• Excellent problem-solving and debugging skills.
• Strong communication and interpersonal skills with experience working in cross-functional teams.
• Passion for gaming and a drive to create engaging experiences for players.
• Experience with designing, developing scalable, production-ready architecture.

Preferred Qualifications

• Solid understanding of game architecture, design patterns, and software engineering principles for delivering high-quality gaming experiences.
• Experience with cloud computing platforms like AWS, GCP or Azure.
• Prior experience in game development.
• Leadership experience and the ability to mentor junior engineers.

Job Summary

As a DevOps Engineer, you will play a crucial role in streamlining our software development and deployment processes. Your responsibilities will include implementing cloud computing solutions, establishing continuous integration and deployment (CI/CD) pipelines, and developing automation scripts for various aspects of our software lifecycle. You'll collaborate with team members to enhance engineering tools and procedures, conduct system security scans, and liaise with third-party vendors to manage technical issues. Your expertise in cloud platforms, DevOps tools, and system administration will be essential in maintaining and improving our technical infrastructure, ensuring efficient and secure software delivery.

Key Responsibilities

• Apply cloud (AWS, Azure, GCP) computing skills to deploy upgrades and fixes.

• Put in place continuous integration (CI) and continuous deployment (CD) process and tools to enable the agile team to deliver quality software based on user feedback.

• Develop scripts to automate build, software release, application deployment and system and application management.

• Collaborate with team members to improve the company’s engineering tools, systems and procedures, and data security.

• Conduct automated system level vulnerability security scan, harden system and application platform.

• Liaise with 3rd party software and hardware vendors to manage and resolve incidents and technical issues.

• Liaise with 3rd party hosting providers to manage and resolve incidents and technical issues.

• Prepare and maintain technical documentation.

What we are looking for

• Past track records in Solaris UNIX/Linux/Windows Systems Administration.

• Expert in code deployment tools (Puppet, Ansible, and Chef).

• Exhibit expertise in software development methodologies.

• Knowledge in setting up DevOps tools such as Git, Jenkins, Bamboo, Docker, Kubernetes, Puppet and Ansible.

• Past track records in virtualisation /container technology and setting up continuous integration / continuous deployment process and tools.

• Knowledge in application development and setting up of middleware.

• Understand networking protocols and services, e.g. SFTP, DHCP, DNS, VLANs, routing will be an added advantage.

• Knowledge in setting up and maintaining databases will be added advantage.

Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole.

The Challenge

Ingesting data from multiple external vastly different sources at hundreds of rich data points per second, moving terabytes of data while processing it in real-time, running complex and complicated prediction and forecasting AI models while coupling their output into a hybrid human-machine data refinement process and presenting the result through a nimble low-latency SaaS solution used by customers around the globe is no small feat of science and engineering. This processing requires a highly reliable, stable, fault-tolerant infrastructure that can withstand multiple and varied uses and abuses by data analysts, data scientists, industry experts, and the end-users. Fast product iteration cycles necessitate a platform that allows engineers to deploy frequently, independently, and without in-depth knowledge of infrastructure complexities.

The Data Services Team is responsible for the developer platform, and the impressive Amazon AWS estate Vortexa uses to achieve its purpose. This includes two major areas of concern: infrastructure availability, security and costs, as well as developer experience. We use a wide variety of technologies like Kubernetes, Kubevela, Golang, Kafka, Opensearch, Airflow, Athena, and others.

You will be a key member of the small, globally distributed team, instrumental in assessing current technologies, delivering the best possible engineering experience with the shortest development iterations, helping crystallise, converge and standardise technology stacks and implementing the infrastructure roadmap, ensuring 100% uptime, availability, and fault-tolerance of every component of the platform, while optimising AWS costs. You will provide your customers such as data analysts, data scientists, and other engineers with a delightful developer experience tooling boosting their productivity, and allowing them to concentrate on business logic. You will codify and automate any operational knowledge gathered so that R&D can focus purely on creating value for our customers.

You Are:

• Determined to create infrastructure that gets out of the way with a great developer experience
• Excellent at troubleshooting unfamiliar code.
• Striving to be more skilled than Google with Kubernetes
• An AWS power user and evangelist
• Familiar with Apache Kafka and Kafka Streams – deployment, monitoring, resiliency, fault-tolerance, cluster planning and operations, applications debugging
• Experienced with ElasticSearch operations and usage
• Fluent in Terraform, and Go
• Familiar with cloud-native application design and deployment
• Not afraid of challenges and infrastructure troubleshooting
• A “can-do” person – “I’ve done my bit” has no place at Vortexa

Awesome If You:

• Are familiar with Airflow or other workflow orchestration tools
• Understand data lakes like Parquet, Orc, Athena

• Stock-options in a fast-growing, high-potential business
• An open, collaborative, and supportive working culture built on merit, which celebrates creative thinking and “getting things done.”
• The opportunity to work with AI-driven technology in a scale-up environment with commodity trading experts
• Private Health Insurance offered via AXA
• A flexible working policy- accommodating both remote & home working, with regular staff events
• Global Volunteering Policy to help you ‘do good’ and feel better

Job Duties:

• Provide thought leadership to business and technology stakeholders on value propositions, best practices and cloud computing strategies.
• Effectively communicate the technical strategy, processes and needs across the organisation.
• Work closely with the Product Owners and Product Managers to understand, stay in-sync and deliver to production to the organisation’s product vision.
• Define overall backend software architecture for our yet to be announced next generation integrated best-of-suite enterprise solutions.
• Work with cross-functional teams to oversee the design, development, and management of high efficiency, secure, scalable, cost optimised, robust and resilient cloud-based enterprise infrastructure solutions from design, development, test, staging and production environments across multiple microservice systems and all phases of the Software Development Life Cycle (SDLC).
• Envision and implement an automated CI/CD pipeline and/or DevOps and change management processes.
• Participate in the project discussion of technical implementation, unit test implementation, codes review, and backend architecture design, implementation and optimization.
• Ensure all software products under supervision are adhering to the highest engineering standards which includes code maintainability, quality, monitoring, operational excellence, and documentation.
• Conduct code reviews and ensure merged code adheres to best practices and standards.
• Act as a supervisor, mentor and role model to the entire Backend Engineering division both local and overseas and support them in their trainings and career growth.
• Stay up-to-date with new technology trends, languages and techniques.
• Source, seek, hire and fill skills and experience gaps among the Backend Engineering team members.

Job Requirements:

• Min 10 years of relevant Senior / Lead Backend Enginner using JAVA in IT / Tech industry.
• Proven track record in developing and deploying, maintainable, extensible, secure, high-performance, and high-availability web-based enterprise grade microservices applications using mainstream programming languages (preferably Java) on established cloud platforms.
• Excellent documentation skills in drafting clear and concise requirements and specifications along with in-depth knowledge of product strategy.
• Experience practitioner in agile frameworks such as scrum, lean or extreme programming.
• Strong time management skills, ability to meet tight deadlines and successfully juggle multiple projects simultaneously.
• Strong troubleshooting, debugging, problem-solving, and proficiency in root cause analysis on a large and distributed codebase.
• Strong analytical and reasoning skills with an ability to anticipate outcomes of a solution.
• Strong knowledge in software engineering, technology trends, technology constraints and software development lifecycle.
• Maintain confidentiality of information processed or prepared.
• Strong communication and collaboration skills.
• Strong sense of responsibility, initiative, and commitment.
• Self-driven and perform duties and responsibilities independently with minimum supervision.
• With ‘Can’ attitude whenever you face difficulty.
• Willing to roll-up one’s sleeves and provide hands-on help to the team.
• Ability to lead, convince and inspire team members in a fast-paced environment.
• Willingness to travel to meet and work with offshore team members.
• Fluency in written and spoken English and Mandarin is highly desirable to liaise with Chinese speaking clients and counterparts to understand their technical requirements.

Job Description

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work on cutting-edge technology and business challenges in the financial sector. The ICE Network Engineer provides leadership in network design, deployment, maintenance, and operational supports. The successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

The Lead Network Engineer is an important role within the organization serving as a technical leader for Analysts and Engineers. The lead engineers are subject matter expert in parts of the network eco-system enabling them to handle complex issues. The engineer is fully involved in the project work, taking ownership of large network deployments from the design phase to the implementation, documentation, and support handover.

Along with having larger domain knowledge and advanced trouble-shooting skills. The Lead Engineer will be looked upon as an informal trainer to Analyst and Engineers, using every encounter to share knowledge and recovery tips with Engineers, better equipping them to handle similar issues in future. All interactions with the clients, colleagues and vendors must remain highly professional, helpful, and proactive.

Responsibilities

• Design, deploy, support, and maintain mixed vendor network infrastructure.
• Assist ICE staff with problem solving and escalation procedures.
• Understand and follow operational policies/procedures and promote adherence to same
• Provide technical knowledge needed to ensure safe, effective, and efficient changes to the network infrastructure.
• Assist with development of policies and procedures for maintaining network infrastructure.
• Collaborate and work closely with all other IT teams.
• Lead Incident investigations, diagnosis, and service restoration and always give priority to the resolution of incidents.
• Provide consultation (troubleshooting, designing, on-boarding, risk mitigation, operational improvement) for areas of domain strength.
• Informal Trainer to Level II; ensures Level II skills are constantly growing through support and guidance.
• Participation in 24/7 on-call rotation if needed.

Knowledge and Experience

• Advanced knowledge of Cisco, Juniper, Arista and other vendor equipment and configuration
• Advanced knowledge and experience with Routing Protocols (BGP, ISIS, OSPF, etc.)
• Strong experience in MPLS and Traffic Engineering
• 10+ years’ experience hands on support and troubleshooting of networks.
• 6+ years’ experience with design and implementation on complex networks
• Understanding of network management, security, and monitoring
• Excellent writing and documentation skills
• Excellent customer service attitude
• Ability to operate effectively and professionally under pressure.
• Bachelor’s degree in computer science, Information Technology, or a related field

Preferred

• Experience working on financial and HFT networks.
• Strong experience in Multicast in switched and routed networks
• Expert level network certifications: CCIE, JNCIE. Etc.
• F5, Checkpoint, or Palo Alto advanced certification
• Automation and scripting experience
• Unix/Linux system administration
• Running and analyzing sniffer traces with deep TCP/IP protocol understanding.
• Ability to grasp very complex architectural concepts.
• In-depth hardware knowledge of switches and routers: (Internal chipsets specifications, TCAM and memory details, buffering capabilities and multicast replication details).
• Master’s degree in computer engineering or related field preferred but not needed.

Schedule

This role offers work from home flexibility of one day per week.

About Company:
Our client was established in 2009 in Singapore. The company deals with IT consultancy services, system integration and solutions.

Job Description:
- Dealing with ensuring system for Air Traffic Controller (ATC) to use to guide aircraft landing and taking off
- Other ad hoc duties as assigned by the company

Job Requirements:
- Minimum NITEC/Diploma in IT or System Engineering in Electrical, Mechanical or Electronics related certificate
- Minimum 3 years of IT related experience is preferred
- No experience candidates are welcomed to apply
- Ability to work-at-height.
- Willing to-do and willing to learn.
- Will send to attend courses, example, Work At Height and ATSEP
- Good physical strength to carry 15kg battery and good stamina for physical work
- Good personality and teamwork spirit
- Must have valid Class 3 driving license or candidates who are currently in midst of taking practical lessons and getting a Driving License in 3-6 months time are also welcomed to apply

Compensation:
- Work location: T3 Changi Airport
- Working hour: 12 hours shift (8am to 8pm and 8pm to 8am, follow roster)
- Shift allowance $200/month

AI Engineer

Work Location: Near Paya Lebar MRT

Working Hours: 9.00AM - 6.00PM

What you will be working on

As an AI Engineer within DSAD, you will play a pivotal role in developing and enhancing our AI-driven platforms. Your expertise in machine learning, AI, and GenAI applications will contribute significantly to our mission of leveraging advanced technologies to drive innovation and operational excellence. We are looking for a candidate who embodies our core values of integrity, collaboration, and continuous improvement, and who is passionate about harnessing the power of AI to achieve our strategic objectives.

AI and Machine Learning Development

· Develop and enhance machine learning models and AI solutions, focusing on generative and discriminative AI applications

· Test, deploy, and maintain scalable and reliable AI systems

· Implement MLOps principles for efficient integration of machine learning models with data pipelines and infrastructure

Collaboration and Integration

· Work closely with data scientists and engineers to integrate AI into broader system architectures

· Facilitate knowledge sharing and technical training sessions to boost organizational AI competency

· Integrate AI models and systems with APIs and external systems for seamless data and functionality flow

Innovation and Continuous Improvement

· Stay abreast of AI trends to suggest improvements to existing systems and workflows

· Participate in the entire AI model lifecycle management, from data analysis and model building to integration and deployment

· Advocate for continuous improvement in AI practices and applications, aligning with our mission of leveraging advanced technologies

What we are looking for

Tertiary qualifications in computer science, statistics, applied mathematics, data management, information systems, information science, or a related quantitative field

· A minimum of three years of experience in AI and machine learning disciplines, including model development, deployment, and lifecycle management

· At least two years of experience in cross-functional team collaboration and supporting AI/GenAI initiatives.

· Proficiency in Python; familiarity with R is a plus

· Strong knowledge of AI frameworks such as TensorFlow, PyTorch, and scikit-learn

· Familiarity with AWS SageMaker, feature stores, model registry, and AWS cloud architecture

· Proficiency in SQL and containerization technologies like Docker and Kubernetes

· Excellent problem-solving skills, strong interpersonal skills, and the ability to work in a team environment

· Confident, energetic self-starter with a commitment to ethics, regulatory compliance, customer service, and business integrity

· Highly adaptable and committed to excellence in a dynamic business environment

· Demonstrated ability to work creatively and collaboratively with both business and IT teams

· Passionate about staying updated on AI advancements and advocating for continuous improvement in AI practices and applications

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9765

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

• Work closely with project team to assist Quality and Validation Manager Asia region to the tasks on schedule and within quality standard compliance.
• Responsible completion of the Quality, Cost, and Time validation functions for customer projects.
• Create and maintain qualification/validation documentation for mechanical, software, and hardware components from the design phase of projects.
• Oversee the qualification and validation processes for projects in conducting risk analysis, protocol drafting, and test implementation during FAT & SAT process internally and partners’ sites.

Requirements:

• Diploma in Mechanical Engineering or equivalent
• At least 2 years of quality and validation of automated systems experience.
• Proficient in MS Office (Excel, Word and PowerPoint).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

About this Role

Wells Fargo is seeking a Senior Trading Infrastructure Engineer in Technology in Singapore.

In this role, you will:

• Provides trading floor support to Traders, Portfolio Managers and Analysts
• Provides feedback on potential issues or concerns to mitigate risks in the future required skills
• Structure and functionality of it networks and the components (basic) and Layer 1.
• Analyzes and uses vendor specifications and other diagnostic tools to troubleshoot complex systems software and/or hardware problems, resolves issues or escalates as needed to meet established service level agreements.
• Leads efforts to maintain, restore or improve service and determines when vendor maintenance support is needed.
• Participates in projects and/or coordinates small projects associated with implementation of upgrades, installations, modifications, customizations and/or testing, completes moderately complex programming and testing tasks.
• Updates and completes documentation, procedures and user guides.
• Understands BCP, quality, security and compliance requirements for supported area and analyzes additions and changes for risk to the environment.
• Participates in testing and updating the business continuation plan.
• Provides End to end technology support and related project support.
• Provides desktop support services for both software and hardware for the organization.
• Identifies and develops methods, techniques, diagnostic tools or criteria to troubleshoot, diagnose and resolve moderately complex desktop and desktop related hardware, software, operating systems, application and network problems
• Analyzes client needs and assesses technical alternatives to determine their impact on the client and systems environment.
• Coordinates the planning, installation and implementation of new or modified PC/LAN related hardware, software, applications or operating systems to meet client s requirements and updates/writes documentation.
• Participates in the implementation of voice and data communication networks to support environment, including configuring, implementing and troubleshooting circuits.
• Coordinates testing and updating the business continuation plan.
• Participate and collaborate as an I.T Infrastructure resource for all Technology Initiatives in APAC region
• Provide guidance and training to customers on current technology and it policies
• Promote self-help through the use of knowledge base and technology specific portals

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience in providing technical support for all trading operating systems and adapt to the dynamic & fast paced trading floor.

Desired Qualifications:

• Experience with the administration of voice recording applications, turrets, Trader desktops, laptops which are used in the trading floors in the banking/financial services’ industry.
• Experience with an established Incident & Problem Management process & tools.
• Demonstrate you have conducted audit activities for supported production environments.
• Technical skills: Microsoft office products, Microsoft operating system (currently windows 10), hardware and provisioning for Trader Desktops/Laptops, Phone systems , turrets and Mobiles ( Android and IOS )
• Microsoft active directory functioning
• ITIL framework or process knowhow
• Good Information security knowledge and usage of ticketing tools
• Installation/troubleshooting knowledge of trading, Platforms (Bloomberg, Reuters) (basic trading apps)
• Strong communication (verbal/written) skills to professionally frame & articulate questions & answers with business stakeholders, technology staff & vendors.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.