Position Summary:

We are seeking an experienced and dynamic Service Delivery Operations Lead to oversee the day-to-day operations of our service delivery team. The ideal candidate will be responsible for ensuring timely and quality service delivery while driving operational excellence and maintaining high customer satisfaction levels. This role requires a proactive leader with a strong focus on performance management, team development, and seamless collaboration across teams.

Key Responsibilities:

Operational Oversight:

· Oversee the daily operations of the service delivery team to ensure all services are delivered on time and meet established quality standards.

· Monitor and manage operational KPIs to achieve delivery excellence.

Team Management:

· Lead and manage a team of 5+ individuals, providing guidance, support, and regular performance feedback.

· Foster a collaborative and high-performing team culture.

· Develop training plans and upskill team members to meet evolving service delivery requirements.

Customer Satisfaction:

· Ensure high levels of customer satisfaction by addressing service issues promptly and maintaining clear communication with stakeholders.

· Act as the escalation point for complex service delivery challenges and resolve them efficiently.

Collaboration and Integration:

· Work closely with cross-functional teams to integrate service delivery solutions seamlessly into broader business operations.

· Drive alignment between service delivery and organizational goals.

Troubleshooting and Analysis:

· Identify and analyse service delivery bottlenecks and recommend improvements.

· Lead troubleshooting efforts to resolve technical or operational challenges effectively.

Communication and Reporting:

· Communicate effectively with stakeholders at all levels to provide status updates, insights, and recommendations.

· Prepare and deliver detailed reports on team performance and service delivery outcomes.

Mandatory Skills:

Communication Skills:

· Advanced proficiency in clear, concise, and professional communication, both written and verbal.

Troubleshooting and Analysis:

· Strong analytical skills with the ability to identify and resolve operational issues efficiently.

Team Management:

· Proven experience managing a team of 5+ members, with demonstrated success in team performance improvement and leadership.

Additional Skills:

· Advanced expertise in Service Delivery Management, Business Operations Management, Operational Excellence, and Delivery Excellence.

· Strong organizational and time-management abilities.

· A proactive problem-solver with excellent decision-making skills.

Qualifications and Experience:

· Bachelor’s degree in business administration, Operations Management, or a related field.

· 5+ years of experience in service delivery, operations, or a related role.

· Prior experience leading service delivery teams and driving customer-focused solutions.

Mandatory skillset:

· Communication Skill

· Troubleshooting and Analysis Skill

· Manage a team of > 5 people before

Job Scope

• Player Support: Respond to player queries and concerns through various channels, such as email or ticketing systems. This includes troubleshooting technical issues, assisting with gameplay mechanics, and providing general support to ensure a positive player experience.
• Complaint Management: Handle player complaints in a timely and professional manner, demonstrating empathy while investigating issues and providing appropriate resolutions to ensure player satisfaction.
• Feedback Consolidation: Collect, organize, and analyse player feedback and suggestions. This involves categorizing feedback based on common themes, prioritizing feature requests, and relaying insights to relevant teams, such as development or marketing.
• Documentation and Reporting: Maintain detailed records of player interactions, feedback, and resolutions. Utilize this information to identify trends, evaluate the effectiveness of support efforts, and contribute to informed decision-making processes.

Requirements

• At least 1 year of experience in customer service, preferably in gaming or technology-related environments.
• A genuine interest in gaming and a desire to support the gaming community.
• Fluency in English and basic Mandarin for effective communication with regional customers.
• Ability to read and type in English, simplified Chinese and traditional Chinese is essential.
• Business understanding, logical thinking, communication, and teamwork skills.

Job Purpose

The Customer Services Officer plays a key role in supporting the club by delivering exceptional member services, ensuring efficient administrative processes, and maintaining a professional and welcoming front desk environment.

Key Responsibilities:

1. Member Support:

• Assist members with login issues and updating personal details.
• Process family memberships, including applications, reactivations, and terminations.
• Handle card replacements for lost or damaged cards, and coordinate door access updates with IT.
• Enroll and terminate members in Sports and Lifestyle sections.
• Update the Electronic Payment System (EPS) in the club’s membership database.

2. Administrative Duties:

• Prepare and issue letters for car decals, membership changes, introductions, and other member requirements.
• Manage returned mail, sweet orders, and monthly corporate stock reports for Finance.
• Maintain organized records for issued/replaced membership cards, family memberships, and other documents.

3. Communication Management:

• Respond promptly and professionally to member inquiries via email and WhatsApp.
• Document and escalate unresolved member complaints or issues to the appropriate department or manager.

4. Front Desk and Facility Management:

• Ensure the front desk is clean, organized, and welcoming to members and visitors.
• Greet members and visitors, assist with inquiries, and provide general information.
• Answer and direct incoming calls, take messages, and manage visitor logs.
• Report maintenance or cleanliness issues in public areas to the relevant departments.

5. Card and Document Management:

• Print membership cards for new and existing members.
• Prepare and distribute car decals and other necessary documents.

6. Event and Payment Support:

• Assist with member registrations for club events.
• Accept payments for membership renewals, replacement cards, or other services, if applicable.

7. Other Duties:

• Perform additional duties as assigned by the Membership Services Manager or Club Management.
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
• Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

Skills and Competencies:

• Strong organizational and multitasking abilities.
• Excellent communication skills and customer service orientation.
• Proficiency in managing administrative tasks and IT coordination.Undertake the club reception and clerical duties at the desk of our main entrance. The “face” of the club for all members and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make members and visitors feel comfortable and valued while on our premises.

Job Responsibilities

• Greet and welcome member & guests
• Attend to member’s enquiries and address to feedback and suggestion.
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Check, sort and forward emails
• Keep updated records and files
• Support Membership administration process
• Any other duties/projects as assigned by Supervisor and/or Management.

Qualifications and Education Requirements

• Proficient in English (oral and written)
• Knowledge of MS Office (especially Excel and Word) will be advantage
• Minimum “O” level qualifications

Required Skills

• Front desk/reception experiences preferred
• Good communication and people skills
• Customer service orientation

• Provide excellent customer service experience.
• Maintain the stock service areas with supplies such as condiments and tableware’s
• Assist in making hot and cold beverages
• Assist in serving food and beverage to guest
• Assist in Packing food orders in Kitchen for both dine in, online & takeaway orders
• Assist in Taking Order
• Assist in Seating guest
• Assist in keeping the restaurant clean at all times
• Assist in clearing tables , sweeping , mopping etc
• Provide menu recommendations appropriately
• Attend to customers’ needs promptly and professionally
• Adhere to personal & food safety procedures
• Maintain cleanliness and the hygiene of the restaurant
• Perform any other duties assigned by Manager

Responsibilities:

· Deliver professional and high-quality service experience.

· Proactively identify customers’ needs and attend to their feedback and challenges in a professional manner.

· Drive efforts to improve operational processes and systems to increase customer satisfaction.

· Work closely with the Enrolment team and provide regular feedback and insights to increase enrolment and retain students.

· Conduct administrative and operational tasks.

· Ensure proper check-in management is practised at the centres.

· Assist with crowd management during peak periods.

· Perform any other duties and responsibilities as and when assigned by Management.

Requirements:

· At least 2 to 3 years of working experience in operations and customer service

· Excellent command of spoken and written English

· Good communication and interpersonal skills

· Highly motivated and positive-minded

· Able to work in a fast-paced environment

· Required to work on one weekend per week (either Sat or Sun)

· Prior experience in the private education industry would be an added advantage

Job Description & Responsibilities:

• Provide timely and professional services to customers via various channels, including hotline, email, online chat, WhatsApp, and more.
• Address customer inquiries and escalate issues to the relevant departments for quick resolution, working collaboratively to ensure customer satisfaction.
• Assist with filing and maintaining up-to-date customer documentation as needed.
• Support the registration process and help update the daily sales report.

Requirements:

• Previous customer service experience is preferred.
• Excellent organizational skills with attention to detail.
• Proficient in both English and Mandarin for effective communication with a diverse range of customers.
• Strong knowledge of MS Office (Word, Excel).
• A team player with a friendly disposition who enjoys interacting with people.
• Able to work 5.5 days a week, Tuesday to Saturday, with Sundays and 2 Mondays off.

Job Description

• Design and drafting of building C&S engineering works
• Conducting technical feasibility study, life cycle study and planning for building engineering.
• Preparation of study reports, design reports, technical notes and public consultation papers.
• Preparation of tender documents and technical specifications.
• Evaluation of tenders and preparation of tender assessment reports.
• Provide support in project management and contract administration for building engineering contracts.

Requirements

• Bachelor Degree in Civil Engineering
• Minimum 3 years of hands-on design experience in building and/or infrastructure projects
• Good project management and technical skills
• Team player and able to work independent with minimal supervision

Assist in the planning stages by providing technical input on the feasibility, safety, and environmental considerations of the Demolition and Land Reinstatement.

Coordinate with various stakeholders, including contractors, subcontractors, and regulatory authorities, to ensure project alignment.

• Supervise all on-site activities related to demolition and reinstatement, ensuring compliance with the project plan, safety regulations, and quality standards.
• Conduct regular site inspections to monitor progress and ensure that all work is executed as per the design and specifications.
• Implement and enforce safety protocols to prevent accidents and ensure the well-being of all site personnel.
  Review and approve method statements, risk assessments, and safety plans provided by Contractors.
• Ensure that the materials and the workmanship meet the required standards and specifications.
• Address any non-compliance issues by directing corrective actions and overseeing their implementation.
• Maintain detailed records of the project’s progress, including daily logs, material delivery notes, and site reports.
• Prepare and submit regular progress reports to the project manager and client, highlighting any issues, delays, or deviations from the plan Provide on-the-spot solutions to technical challenges that arise during the demolition or reinstatement process.
• Liaise with design engineers and other experts to resolve complex technical issues.
• Oversee the final inspection and testing of the reinstated plant facilities to ensure they meet tender requirements.
• Manage the handover process to the authorities, including the provision of asbuilt drawings, operation manuals

Requirements:

• Good graduate Degree in Civil & Structural Engineering, preferably recognised by the PE Board, Singapore.
• Minimum 10 years of construction experience in supervising civil and structural works in water/used water treatment works.
• Registered with IES as Resident Engineer (Civil).
• A person with good communication and leadership skills

We are seeking a System Engineer for our client ST Engineering.

Responsibilities

· System Engineering Design

· Generating Test Plan & Procedures

· Sourcing and Procurement of System Hardware

· Planning and Setting up Test Lab

· Conduct Factory Acceptance Test

· Lead Installation, Checkout, Integration and Testing (ICIT) at customer’s sites

· Perform Troubleshooting and Resolving System Faults

· Perform On-Site Acceptance Test

· Lead project activities and coordinate with multiple stakeholders which includes suppliers, customers and other teams of staff for the project implementation

Requirements

· Degree in Electrical & Electronics Engineering / Computer Science or equivalent

· Minimum 2 to 3 years working experience in industry

· Experience and knowledge in Infocomm Technology, RedHat Linux, Virtual Environment, Network Security is preferred

· Computer literate e.g. MS office, Visio

· Excellent Oral and Written Communication Skills

· Excellent Time-management

· Good Learning Capability

· Working location is in Jurong East

· Singaporeans Only

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

· Greet guests warmly and welcome them to the restaurant.

· Present menus, make recommendations, and take accurate food and drink orders.

· Serve food and beverages promptly and courteously.

· Clear and reset tables after guests have finished dining.

· Respond to guest inquiries and requests in a timely and polite manner.

· Process bills and handle payments accurately at the counter.

· Maintain cleanliness and organization in the dining area.

· Adhere to health and safety standards to ensure a safe dining environment.

· Collect guest feedback and report to management to improve service quality.

· Collaborate with kitchen and other staff to ensure smooth service operations.

· Other ad-hoc duties/ projects assigned by Director or Chef.

Requirements:

· Previous experience in a restaurant or hospitality environment is preferred but not mandatory.

· Strong communication and interpersonal skills.

· Ability to work efficiently in a fast-paced environment.

· Excellent customer service skills with a positive attitude.

· Flexibility to work shifts, including evenings, weekends, and public holidays.

· Team player with the ability to collaborate effectively with others.

Job Description:

• Provide technical support, propose solutions, and project related queries for all Wired, Wireless network.
• Perform analysis, Plan, Coordinate and Implement all change requests on existing network equipment.
• Maintain records of system details (e.g. configuration, changes, problems, disaster recovery document) for network equipment.
• Manage firewalls like Checkpoint, Cisco FTD, Palo Alto and NEXUS switches; F5 Load balancer
• · Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
• · Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
• · Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• · Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• · Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• · Create and maintain comprehensive documentation for all implemented networks.
• · Assist in preparation of proposals and solution presentations.
• · Able to lead a team of network engineers (size).
• · Attain key certifications for partnership with key vendors.

Educational Qualification:

• Years of IT Experience: 3 Years
• Work Experience: 3 Years

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Aligned with Innovation Enabled:
  • Assist in AI Solution Development: Support the design, training, and deployment of AI models for innovative teaching and learning solutions, enhancing personalization and engagement.
  • Support IT Modernization Efforts: Work on automating processes and improving service delivery to achieve operational excellence and stakeholder satisfaction.
• Aligned with User-Centric:
  • Enhance User Experience: Collaborate with the team to integrate AI into IT services, ensuring seamless and user-friendly applications that prioritize empathy and usability.
  • Develop Employee-Focused Tools: Build and maintain AI-powered tools that assist employees in focusing on value-added tasks and improving productivity.
• Aligned with Data-Driven:
  • Prepare and Process Data: Collect, clean, and preprocess data for machine learning and AI projects, ensuring accessibility and usability for decision-making.
  • Contribute to Analytics and Insights: Assist in generating intelligent insights by developing and refining models for data analysis and reporting.
• Technical and Collaborative Responsibilities:
  • AI Development and Maintenance: Write and maintain code for AI/ML models and pipelines, ensuring accuracy, scalability, and efficiency.
  • Research and Experimentation: Explore emerging AI techniques and tools to recommend improvements and innovative solutions.
  • Documentation and Reporting: Maintain clear documentation of AI workflows, model parameters, and project updates for future reference and team collaboration.
  • Cross-Functional Collaboration: Work closely with the AI Technical Lead and stakeholders across departments to ensure solutions meet business needs.

• Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, or a related technical field.
• Minimum 5 years' experience in an IT role, with 1 to 2 years in AI and related fields.
• Recent graduates or candidates with internships/projects in AI/ML are welcome.
• Certifications such as Microsoft Azure AI Fundamentals, AWS Certified Machine Learning, or Google AI certifications are a plus.
• Proficiency in Python or R, with familiarity in ML libraries such as Scikit-learn, TensorFlow, or PyTorch.
• Basic understanding of data visualization tools (e.g., Matplotlib, Seaborn).
• Awareness of cloud services such as Azure, AWS, or Google Cloud, with hands-on experience being a plus.
• Knowledge of data processing tools like SQL and familiarity with data preparation techniques for AI/ML models.
• Exposure to ETL pipelines and working with datasets from diverse sources.
• Demonstrated experience through coursework, internships, or personal projects in developing and deploying machine learning models.
• Strong ability to work in a team, learn quickly, and apply feedback to improve performance.
• Problem-Solving: Logical and creative thinking to address challenges in AI implementation.
• Communication: Ability to articulate technical concepts to non-technical team members and stakeholders.
• Ethical Awareness: Understanding the basics of ethical AI practices, such as fairness and data privacy.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

We are seeking a Front Desk Officer for our client ST Engineering.

Job Title: Front Desk Customer Service Officer (Depot Road), 2 yr contract , $2000-$3000

Responsibilities:

· Receive and welcome the visitors with a polite and cheerful disposition

· Register and enroll visitors facial recognition efficiently and accurately

· Provide efficient queue management and crowd control where needed

· Protect and maintain accurate and updated visitor records according to PDPA requirements

· Key management including issue, return and accounting for all keys on a daily basis

· Able to multitask and to work fast

· Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

· Monitor attendance and prepare report as needed.

· Comply and adhere to SOPs, policies, guidelines and processes

· Flexibility to change roster should there be a need to.

· Manage records, documents and files in support of required activities for pre-enlistment. This would include · ·Organising and updating records and files, scanning and uploading of documents to system.

·To participate in digitisation exercises, organising files and documents as necessary.

Requirements:

· Track record for excellent Customer Service

· Able to learn quickly and adapt to changes.

· Good interpersonal and communication skills

· Good command of English (written and spoken).

· IT savvy and familiar with common software.

· WSQ certification in customer service is an advantage

Work Location: Depot Road

Working Hours: Mon-Fri, 930am-7pm

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .
  
  As a Guest Services Executive, your duties and responsibilities will include:
• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.
  
  Job Requirements:
• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.

Nearest MRT: Maxwell
Contract Duration: 6 Months (Extendable)
Working Hours: 8.30am – 6pm (Mon – Thu), 8.30am – 5.30pm (Fri)
Basic Salary: Up to $2,500 per month


Job Responsibilities:

· Handling daily enquiries and escalations received from the public via emails and phone calls

· Handing daily sorting/triaging of incoming cases from public

· Support the team’s administrative tasks and undertake other ad-hoc assignments when required

Job Requirements:

· GCE O Levels

· Prior customer service experience in handling phone calls and emails will be advantageous.

· Immediate Starters (No Notice Period)

· Only Singaporeans

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Job Summary:

• Responsible for ensuring optimal operation of machinery, equipment, and infrastructure within the manufacturing facility.
• This role includes troubleshooting, performing preventive maintenance, and providing technical support to minimize downtime and maintain high levels of efficiency and safety.

The Role:

• Conduct regular inspections and preventive maintenance on equipment, systems, and infrastructure to ensure smooth operation.
• Diagnose and resolve mechanical, electrical, and hydraulic malfunctions on production equipment, ensuring minimal downtime.
• Repair or replace damaged components in machinery and ensure all equipment is working properly after repairs.
• Assist in the installation and setup of new machines, including testing, calibrating, and adjusting equipment for optimal performance.
• Follow safety procedures and regulatory guidelines while performing maintenance work and ensure that all maintenance activities comply with company policies and legal requirements.
• Maintain accurate records of all maintenance activities, including repairs, replacements, inspections, and preventive maintenance schedules.
• Work closely with production teams to plan and execute maintenance activities that align with production schedules, minimizing disruptions.
• Suggest and implement improvements to maintenance procedures and equipment to enhance productivity and reduce costs.

What Do You Need to Have?

• Candidates MUST possess at least a Diploma or ITE in Electrical Engineering or its equivalent.
• He/she must possess a minimum 3 to 5 years of relevant working experience in electrical engineering works troubleshooting machineries, ships, trains, building facilities, etc.
• Positive working attitude and ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.

If you think you fulfilled the job criteria above, please send your updated CV to [email protected]

We would love to hear from you! Please note that only shortlisted candidates will be notified.

Role Responsibilities

• Review of EPC engineering submissions for compliance with specifications, standards and contractual requirements.
• Participate in workshops, engineering reviews, other safety and quality activities including and not limited to HAZOP, DfS, 3D reviews and other meetings.
• As part of the site team representing the Owner, to inspect and witness the quality of installation and testing of the equipment per the contract.
• Attend local or overseas Factory Acceptance Test (FAT) as witness either on behalf of Owner or in concurrence with Owner per contract requirement.
• Coordinate with other disciplines to assure the quality of the Electrical deliverables in conjunction with other works such as the civil structure requirements, mechanical systems and overall project deliverables.
• Coordinate with other disciplines to ensure the timely delivery of the project where the electrical works may affect the schedule.
• Work as part of the site team to ensure the seamless coordination with Owner (including existing operations team) to deliver works requiring permits and access to existing sites.
• Conduct Electrical services site survey
• Assist Project Manager in up-keeping the project ISO quality documentation and records.
• Senior engineers must be able to lead projects and supervise a team of engineers / technicians.

Experience / Skills

• Degree in Electrical Engineering
• Minimum 5 - 8 years of hands-on design and commissioning experience in Energy/Infrastructure/Building projects
• Familiar with local code and authority submission procedure.
• Preferably with experience in tender document preparation, bids evaluation and due diligence studies
• Team player and able to work independent with minimal supervision

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Work closely with data product team and business end-users to implement and support data platforms using best-of-breed technology and methodology.
• Work closely with product vendors to design, deploy and integrate different data platforms with the organization's ecosystem.
• Ensure that the deployed platforms follow the IT security and compliance policies.
• Establish processes and develop monitoring mechanisms to detect the availability of the platforms.
• Act as the solution architect and develop the end-to-end onboarding of projects onto the data platforms deployed in the organization for different BI needs such as data ingestion, visualization, data governance.
• Perform testing on the deployed data platforms

• Bachelor's Degree in Computer Science or equivalent.
• At least 5 years' experience of working as a platform support engineer or a software engineer or a data engineer.
• Solid working knowledge of implementing the optimal data structures and algorithms to create efficient and scalable applications in Java or Python.
• Strong hands-on experience and working knowledge of application implementation to implement new platforms.
• Familiar with application integration using RDBMS.
• Hands-on experience of using Linux (or Unix-like OS) as the development environment, and familiar with Shell scripts and command line tools.
• Knowledge of data integration and data visualization platforms such as Informatica, Tableau, and Power BI.
• Exposure and knowledge in the following technologies will be advantageous:
  • Java, Python
  • Snowflake, Oracle, MS SQL, Denodo
  • AWS services
• Experience in the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies like Scrum and Kanban.
• Good understanding and able to apply good industry practice of code versioning, testing, CICD workflow, and code documentation.
• Good team player, with strong analytical skill and enjoy complex problem solving with innovative ideas.
• Good communication/people skills and able to interact with data analysts, business end-users and vendors to design and develop solutions.
• Good at working with details and is meticulous for operations.

As Site Reliability Engineer, you will have to operate and maintain LANDI Global infrastructures. Your main responsibilities will be to:

· Build, operate, and maintain our platform infrastructures, across various environments

· Collaborate with R&D team to ensure availability, reliability, and scalability of our platforms

· Implement and configure monitoring and alerting systems for visibility and resolution procedures to ensure timely remediation of platform failures

· Implement and maintain Disaster Recovery plans to ensure business continuity

· Analyse and present performance and cost optimization for the platforms

· Design and implement automated testing, continuous integration, and continuous delivery frameworks and processes for deployment efficiency

· Manage change management and incident reporting processes to anticipate and respond to incidents to confirm with platform SLA

· Provide operational support for platforms and support resolving production issues as an escalation point to the team

· Participating in 24/7 on-call rotation

· Support deployment of environments as new clients are onboarded

EXPERIENCES

· At least 5 years or more experience in similar capacity

· Excellent oral and written communication in English.

PREFERRED SKILLS

Candidates should ideally have experience in some of the following technologies:

· Experience in various cloud technologies (e.g. AWS, Azure)

· Experience in distributed Linux/Unix operating systems

· Experience in high-level programming or scripting languages

· Experience in monitoring tools (e.g. Prometheus, Grafana, Zabbix)

· Experience in configuration management tools (e.g. Ansible, Chef, Puppet)

· Experience in SQL databases (e.g. Postgres, MySQL)

· Experience in load balancing and reverse proxies (e.g. Nginx)

· Experience in CI/CD tools (e.g. Jenkins, GitLab)

· Experience in Containerization (e.g. Dockers, K8s)

Job Summary

You will be working with a team of professional engineers to challenge status quo, think different, thrive in ambiguity to meet mission objectives of our customers. You will lead a team of software engineers and work closely with other cross functional teams, Service Delivery Managers and Project Managers to deliver quality satellite ground software systems to our customers.

Job Responsibilities

• Drive the design and architecture of satellite ground control and antenna management software systems.
• Lead software team in implementing design, testing, verification, and validation of all software components.
• Implementation of cybersecurity measures for software applications
• Generate and maintain software development documentation.
• Plan and provide necessary software maintenance, training, and consultancy to users on the deployed software.
• Continuously develop new skills & techniques in software technologies to improve and reduce software development time and effort.
• Participate in the definition and development of future products.
• Collaborate with various stakeholders including customers, and engineering teams across organizations.
• Able to challenge the status quo, think different, thrive in ambiguity, care for team members and being ever curious.

Job Requirements

• Knowledge in Computer Engineering or related field.
• At least 8 years’ experience in mission critical system software development.
• Proficient in developing full stack applications, preferably with C#, JS.
• Experience with database, API design, network architecture, message broker, and cloud technologies.
• Experience with core engineering infrastructure tools such as GIT servers, CI/CD pipelines, Container Technologies.
• Familiar with agile software development lifecycles.
• Good understanding of hardware.
• Able to communicate in English and work in a fluid, innovative environment.
• Singaporean only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Who You Are

You are passionate about the Airline Crew and Ops business. You see yourself contributing

in a team and believe a team is more than the sum of its team members. You enjoy

communicating with different stakeholders as part of the project delivery, being self-driven

and support the goals of the entire team. You like to challenge yourself and others, actively

speaking out, seeking answers and listening. You like to work in a flat hierarchy structure.

You are adaptive, thrive in a dynamic environment, and see change as something positive

About Us

One third of pilots and cabin crew worldwide are flying with schedules produced by

Jeppesen's innovative solutions. One million pilots use our navigation products, and every

day some 70,000 routes around the world are planned with the help of Jeppesen solutions.

At Jeppesen, a subsidiary of Boeing, you will work with breakthrough technology, exciting

customers and fantastic colleagues from around the world. Our products comprise best-of-breed solutions that break down silos, enable more effective workflow, and amplify

cross-functional collaboration within the airline. Our culture is characterized by creativity,

professionalism and self-organization within an open, diverse and flexible work

environment.

We believe that our employees must be allowed to dream big and have fun for us to remain

one of the top companies in the industry. We encourage and enable our employees to

continuously develop their professional skillset and explore new areas. We are focusing on

continuous improvements and innovations to bring more value to our clients in the future.

About The Position

The Digital Services and Support (DSS) Implementation department is responsible for

development and delivery of our Crew and Ops management products to airline

customers. We are looking for Senior Systems Analyst/Software Engineer to join our

department based in Singapore. This is an opportunity to be part of an enthusiastic team

that solve some of the most challenging airline’s planning and operational problems.

In this position, you will work closely with our clients and develop applications to meet

their business needs. We are looking for applicants with strong communication skills who

can drive technical solutions decision in a confident way. The candidate should be good at

dealing with technical challenges as well as handling client expectations and building longterm customer relations.

Your responsibilities will include requirement gathering, software customization,

optimization modelling, testing and continuous improvement on the value proposition of

our products.

This position will be based in Singapore and the candidate needs to be able to travel to our

customers from time to time as part of the job, mainly within APAC region. We support

hybrid working model.

Basic Qualifications

• Bachelor Degree or higher in Computer Science/Computer Engineering/Electrical
• and Electronics Engineering/Information Systems or other relevant major with
• equivalent experience
• Comfortable working in Unix / Linux environment
• Adept in Python or similar languages
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Thrive working in a self-organized team structure

Preferred Qualifications

• Experience with Unix / Linux system administration, shell scripting, database,
• GitLab, CI/CD
• Experience working within a Scrum team or in similar Agile project setup
• Airline Crew/Ops Management knowledge
• Jeppesen Crew/Ops products customization experience

Relocation:

This position offers relocation based on candidate eligibility.

Work Authorization:

Employer will sponsor applicants for employment visa status based on candidate eligibility.

Other Job-related Information:

This requisition is for a locally hired position. Benefits and pay are determined at the local

level and are not on Boeing US-based payroll.

WHO WE ARE:

PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:

The Senior DevOps Engineer will maintain and support Cloud Infrastructure and apply DevOps practices and solutions. The person will also implement Cloud-related and DevOps technologies such as AWS/Azure/Kubernetes. Senior DevOps Engineer will be expected to conduct workshops with client to identify their challenges, come up with transformation roadmap and deliver technical solutions while coaching delivery teams on DevOps best practices.

YOUR RESPONSIBILITIES:

• Provide customers with reliable solutions
• Configure, maintain, and support the infrastructure both Cloud and On-Premises.
• Install, maintain, and support the various CI/CD, security and testing related tools
• Develop multi-stage CI/CD pipelines to enable faster and frequent releases to production; help delivery teams automate their build and deployment to cloud
• In some cases, act as a system administrator on different operating systems
• Document, and share knowledge on developed DevSecOps solutions
• Collaborate with clients and other PALO IT teams to understand client requirements, design comprehensive end-to-end approach, and implement DevOps solutions that meet client’s needs.

WHO YOU ARE:

• Strong Unix / Linux / Bash knowledge
• Deep understanding of cloud computing, e.g. technologies, deployment, costing, HA/DR, etc
• You should be able to coach delivery teams on DevOps principles, e.g. CI/CD, test automation, release automation etc. and engineering practices, e.g. TDD, BDD
• Well versed with at least one of the public, private or hybrid cloud platforms such as AWS, Azure, OpenShift, Google Cloud (GCP)
• Strong exposure on container technologies (eg: Docker, Podman, Kubernetes, AWS EKS, AKS, Openshift etc..)
• Hands-on experience with automation and infrastructure-as-code using various tools including Terraform, Pulumi, AWS CFN, ARM etc
• Experience with developing and implementing processes to handle releases from development to operations while respecting internal rules, and offering solutions for rollback etc
• Hand-on experience in designing , developing and migrating CI/CD pipelines (eg: Github Actions, Azure DevOps Pipelines etc..)
• You have a good understanding of microservice and event-driven architectures and DevSecOps practices which support relatively complex distributed systems
• Good understanding of monitoring and hands-on experience of setting up and configuring monitoring tools (e.g. ELK, Prometheus, Grafana and Splunk)
• Good to have strong RDBMS and NoSQL skill in deploying and fine-tuning such as MySQL, Oracle, Elasticsearch.
• Overall, 6-10 years of experience in platform automation, applying various DevOps principles.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Description

We are seeking a dedicated and proactive Assistant Customer Service officer to support the daily operations of our customer service team. The ideal candidate will assist in managing customer inquiries, addressing feedback, supporting complaint resolution and ensuring the delivery of high-quality customer service. This role is crucial in helping the Customer Service Manager achieve service excellence and maintain customer satisfaction within the travel industry.

Responsibilities

• Assist the Customer Service officer in overseeing daily customer service operations to ensure smooth and effective processes.
• Support the team by providing customers with detailed information about our products and services, aiming to enhance their experience.
• Respond to customer inquiries via phone and email and collaborate in resolving issues promptly and professionally.
• Assist in handling and resolving customer complaints, supporting the team to achieve positive service recovery.
• Act as a point of contact and provide guidance to counter staff when the Customer Service Manager is unavailable.
• Assist in preparing monthly performance reports and customer feedback summaries, highlighting key insights for management.
• Contribute to monitoring customer satisfaction levels, proactively identifying potential issues and assisting in implementing improvements.

Requirements

• hotel managementDiploma .
• above 3 years of relevant experience in customer service, preferably in the travel industry, with exposure to handling client feedback and resolving complaints.
• Proficiency in English (spoken and written) to effectively communicate with diverse associates and clients.
• Organised, dependable and able to work independently, with a strong sense of initiative.
• Strong communication and interpersonal skills, with a friendly and professional demeanour.
• Familiarity with MS Office (Word, Excel, PowerPoint) for report preparation and documentation.

Please include the following in your application:

1. Current and/or last drawn salary
2. Expected monthly salary