1. Contributes to the professional growth and development of the Customer Service function.
2. Attends to customers’ enquiries in a professional manner.
3. Ensure customer satisfaction by extending responsive and meticulous support.
4. Provides immediate response to client’s technical/service related queries and problems.
5. Addresses and resolves customers’ complaints/dissactisfactions by initiating a thorough investigation of a complaint, evaluates findings, and responds to supervisor/management/customers soonest possible.
6. Meticulous processing of specimens received from the Courier team and customers
7. Enters patients demographic and orders laboratory tests completely and accurately into Laboratory Information System.
8. Understands clinical and tests terminologies and test profile/codes.
9. Communicates problems in specimens and request forms received to the Laboratory Manager.
10. Adheres to procedures in sample centrifugation, storage, retrieval and disposal.
11. Communicates with clients, co-workers, and management.
12. Possesses good time-management skills.
13. May be rotated to other lab locations or shifts as necessary.
14. Performs other duties as assigned.
15. Ensures the discharge of duties and responsibilities with diligence.
16. Observes PDPA (Personal Data Protection Act) guidelines and chain of custody of specimens. Ensure the accurate sorting, data entry, preparation, collation and sorting of specimens that contain patients personal data.
17. Ensure the proper storage and disposal of specimens as per company’s policy.

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Automotive Service Technician  
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a skilled and detail-oriented Automotive Service Technician with experience in vehicle servicing to join our team. The ideal candidate will be responsible for inspecting, diagnosing, and repairing a wide range of vehicle issues, ensuring customer satisfaction and vehicle safety. This role requires strong technical knowledge, hands-on experience, and a commitment to service excellence.  

• Perform diagnostics and troubleshooting on vehicles in accordance with manufacturer standards to identify mechanical, electrical, and electronic issues.  

• Carry out repairs on various vehicle systems, including engines, transmissions, brakes, suspensions, electrical components, including high-voltage systems. 

• Conduct scheduled maintenance services, such as oil changes, tyre rotations, and fluid checks, in line with manufacturer and dealership guidelines. 

• Accurately document all work performed, including parts and labour, to maintain complete repair records. 

• Use specialised diagnostic tools, hand tools, and electronic testing equipment safely and efficiently, while maintaining a clean and organised workspace and adhering to safety and environmental regulations. 
• Provide excellent service by proactively and effectively communicating necessary repairs, timelines, status updates, and maintenance needs with all After Sales departments, Service Advisors and customers, while addressing any customer concerns.  

• Stay updated on automotive technology, repair techniques, and industry best practices, with a focus on Porsche vehicle systems by participating in on-the-job training and certification programs as needed. 

• Singaporean or Singapore Permanent Residents (SPR) are preferred 

• Experience as automotive service technician, specifically with Porsche vehicles, along with knowledge of Porsche’s mechanical and electronic vehicle systems or manufacturer-specific training in Porsche service and repair is highly preferred  

• Strong diagnostic and problem-solving abilities with proficiency in diagnostic tools and repair equipment, particularly with Porsche models 
• Detail-oriented with a strong commitment to providing high-quality work 

• Ability to work both independently and as part of a team 

• Physical capability to lift up to 20kg and perform tasks associated with automotive repair 

• Possess a Class 3 Driving License with at least 4 years of driving experience 

• Ability for a 5.5 day work week 

Job Scope

• Maintain efficient operations at the control centre, upholding the highest standards of customer service.
• Oversee and coordinate daily tasks to ensure a seamless control centre operation.
• Collaborate with team members to evaluate lapse, rectify, and recommend changes.
• Efficiently manage and control inventory to meet customer demands.
• Responsibly handle customer inquiries from multiple communication platforms.
• Drive an exceptional customer service experience, offering product knowledge and assistance throughout the customers’ journey.
• Update CS log and ensure accuracy.
• Review data and update daily, weekly, and monthly reports.
• Assist in daily route planning activities.
• Any other duties as assigned by Reporting Officer.

Requirements

• Diploma in Logistics/Supply Chain/Business Administration/Finance and above.
• Mininum 1 year working experience in supply chain fulfilment, ground distribution and first/last mile delivery operations.
• Good PC skills in Microsoft Office (Excel, Word & PowerPoint).
• Experience in CRM
• Familiar with Singapore traffic rules and regulations
• Working knowledge of pharmaceutical logistics
• Candidates who can start work immediately or on short notice will have an added advantage.

Admin cum Customer Service

Our office address: 38 Jalan Buroh #08-01 Singapore 619504 (Nearest MRT Lakeside, Boon Lay)

Job Scope:

- Manage of incoming phone calls and liaising with clients & staffs competently

- Coordination, Handling computation of clients billing, pay out and queries promptly & appropriately

- To support superior & boss requests in replying our client CSD or salesman

- MS Office and English proficiency

- (Problem solving/ resolving conflicts) Resolve problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution, liaise with our delivery team.

- Clerical work including maintaining records and entering data or other variety of tasks.

Requirements:

- MS Office and English proficiency

- Ability to multitask and prioritize daily workload

- English & Chinese verbal and written communications skills

- Permanent, Full-time position

- CPF & Annual Leave entitlement

- Working hours (5.5 days work) Monday to Friday 9am – 6pm

- Saturday 9am – 1.30pm

- Knowledgeable in Microsoft Office

- Able to work independently in fast pace environment

- Able to handle phone calls, Well-mannered and polite to clients

Please send resume to: [email protected]

Responsibilities

• To maintain and increase market share in the Asian region by providing sales support through lab work and customer seminars at the Technical Center.

- Capture data and prepare reports based upon customer requirements.

- Planning and execution of customer seminars.

- Respond to customer technical complaints.

- Safety management of assigned area in Technical Center.

- Proposal of optimum utilization of Technical center for future.

• Promote the development of new markets - sustainable foamed material, new agriculture technology, etc.
• Collaborate with universities, research institutes, and companies in Singapore and neighboring countries to select potential new technologies/markets for the future.

Our Requirements

• Master’s degree in Engineering.
• Knowledge of polyvinyl alcohol and its applications.
• At least 3-5 years knowledge and experience in laboratory work and evaluation for polyvinyl alcohol and its application.
• Proficient in spoken and written Japanese as communication with Japan headquarters and R&D is a must.

The position is responsible to coordinate services and process service-related paperwork. The position also requires preparing aftermarket quotes, processing customer orders and ensure timely delivery of these orders is fulfilled by our global locations.

This is a 12 months contract role based our of our ICON office, Singapore.

Job Description:

• Receive and log service requests from customers or warranty enquiries - to work with service manager to ensure assignment of appropriate service technician.
• To assist and support management in monitoring technicians' attendance, OT, allowance claims and monitor progress to close out all service jobs.
• Ensure all quotations for service repairs are actions and recorded.
• Generate Purchase Orders to vendors for the procurement of goods/supplies required for service jobs, etc.
• Ensure Delivery Orders are logged correctly and monitor vendor invoices are received timely and in complete order.
• Generate quotations and order entry for spare parts.
• Coordinate and follow-up on aftermarket order statuses.
• Maintain and update administration files related to the service team.

Job Requirements:

• Min Diploma or any relevant qualification with 2 years experience in similar function.
• Strong communication skills for internal and external stakeholder management.
• Able to prioritise and work in a team.
• Good experience in Microsoft Excel and Word
• Meticulous and attention to detail.

Benefits:

• 5 days work week + 1 month 1 saturday
• Monday to Friday (8.45am to 5:30pm)

Job Description:

This is a contract role for a Customer Service Admin located in Tuas. Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco.You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

The role will work as a member of the Global Cybersecurity organisation - Security Architecture team, which is focused on improving technology and architecture decision-making through collaboration with management, staff and customers on technology strategy, enterprise architecture, and investments in strategic security technology.

The individual, with a broad cybersecurity plus systems and network architecture knowledge and experience, will deliver security assessments while supporting our direction, lifecycle management and leadership for security architecture and technology. The individual will perform a key role in Security assessments while supporting various critical initiatives through the identification, analysis, evaluation, lifecycle management and adoption of security architectures and technologies. The Security Architect will work closely with other security functions and will provide guidance to ensure that there is coordination with their activities in technology choices. In addition, the Security Architect will be involved with education and mentorship, supporting the delivery framework, development of technical architecture and associated documentation, as well as advanced topics of research.

Essential Functions:

• Be a product security champion by driving Security Architecture and Design, implementation and optimization for Web, API and Mobile backend applications across Visa.

• Applying security design principles to develop security solutions architectures

• Engage in the initial requirements definition including analysis of threats and risks and alignment with Visa security, Engineering, IT and Architecture standards.

• Conduct and facilitate security reviews, threat modelling including deep design reviews throughout the development lifecycle.

• Facilitate 'table-top'/red-team/scenario analysis exercises in conjunction with other SMEs. Plan the resolution of any identified vulnerabilities/issues.

• You’ll be working on enabling/building security controls which protect the applications from attacks on various platforms and technologies, like:

  • Linux, Windows, VMWare, Openstack, SDN, Public cloud like AWS, Google

  • Cybersecurity tools like IDS, SIEM, Tripwire, Tanium, Netwitness, Netflow, WAF

  • HSMs, Tokenization systems, data encryption solutions from Safenet, Vormetric etc

  • Web technologies like HTTP, SOAP, REST services, AJAX

  • Databases like Oracle, MS SQL, Redis, Cassandra

  • Programming languages like Java, C, C++, .Net, Javascript, GoLang, ErLang, etc

  • Caching services like Hazelcast, Coherence, and messaging systems like Kafka, MQ

  • Web Access Management solutions like Forgerock, Siteminder, Custom/in-house Security Frameworks

• Help business and product team to achieve various compliance certifications like PCI, FFIEC  etc.

• Identify and analyse system and application level vulnerabilities to provide recommended counter measures or mitigating controls that reduce risk to an acceptable and manageable level.

• Driving security technologies evaluations, proof-of-concepts, and production pilots

• Building strong cross-organisational relationship through integration with the teams, in order to effectively influencing staff across the IT organisation and product groups

• Managing the lifecycle of security technologies

• Staying current with security technologies, as well as development techniques and methodologies in order to make recommendations for use based on business value

• Maintaining oversight of the design and implementation of IT systems to ensure appropriate and effective security controls are included.

• Contribute to the definition of overall IT architecture from a cybersecurity lens.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Join our Cyber Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

We are seeking a Senior QA Engineer who will be responsible for developing and implementing effective QA strategies and methodologies and carry out detailed functional testing to ensure products are well tested before market release. In this role, you will be required to work closely with the development team and product managers to ensure that the products meet the quality standards. You will also be responsible for creating and maintaining test plans and schedules.

Job scope and Responsibilities

• Work with product stakeholders to work out test strategy and create product test plan for new products and maintain the test plans for existing products.
• Perform product inspection and functional testing for quality and conformance to product specifications and deliverables.
• Generate test reports and conduct processes such as data and result archival
• Participating in product quality review meetings with product stakeholders
• Conduct Investigation of internal and customer reports of product quality issues and perform follow up testing, documentation and reporting.
• Monitor and maintain product issue logs and provide updates to managers and product development team.

Requirements & Skills

• Minimum 3 years of experience in product software or system testing
• Experience in leadership roles, especially in QA relevant positions will be favorable
• Strong knowledge of products or software QA methodologies and tools
• Good analytical and troubleshooting skills
• Strong communication and interpersonal skills
• Strong in written communication and report writing
• Ability to work in a fast-paced environment and meet deadlines
• Experience or expertise in any of the following domain areas will be favorable:
  • Networking or networking domain knowledge (CCNA, CCNP) or products e.g. router or switch
  • Software development and/or test automation scripting
  • Cybersecurity domain knowledge (e.g. SSCP, CISSP) or products, e.g. encryption, IDS or firewall products
• Work Location: Jurong East

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

Job Description

• Carry out troubleshooting and corrective action of instrument breakdown or failures to find out the root cause and best solution in order to restore the functionality get back to normal
• Respond to technical queries from operation personnel and provide advice/solution according to best engineering practice to address issues which affect the operation of the power plant
• Follow C&I work instructions and propose changes for improvement where necessary
• Lead the execution of shutdown works for instrumentation to ensure completion of shutdown work on time
• Work closely with various sections to coordinate cross-functional maintenance works
• Perform risk assessment prior to start of work and conduct on-job risk assessment to identify residual risks associated with the planned/unplanned work
• Monitor spare parts and inventory for critical instrumentation to ensure availability when required in order to minimize unplanned outages. Establish new inventory/cataloging where necessary. Update information in the inventory to ensure that it is relevant for the current operation.
• Provide technical inputs in full cycle of procurement processes for materials and service requisition where required so that all technical requirements are addressed properly to protect company’s interest
• Identify, study, propose, and implement area for improvement in the field of instrumentation engineering to enhance operation and improve overall equipment reliability
• Supervise on-site contractors/additional supplier’s C&I technician(s) as well as C&I vendors to perform site works, review their work procedures and instructions to ensure compliance to achieve highest quality of work in a safe manner
• Participate actively in any meeting, discussion and initiative by team which is relevant to the job role and business needs in order to safeguard company’s interest
• Populate inputs into the Computerized Materials and Maintenance Management System (CMMS) to ensure data and history of equipment maintenance activities are captured accurately. Provide inputs to Planning Engineer with regard to instrument maintenance activities for consolidation

Job Requirements

• Possess a degree in Instrumentation and Control Engineering or Electronics and Electrical Engineering with at least three (3) years of working experience in the instrumentation field, or a diploma in the same fields with at least seven (7) years of working experience in instrumentation field
• Proficient in the codes and standards in the power plant industry i.e. BSI, ISO27001, ANSI, IEC, IEEE, etc.
• Strong interpersonal skills, a team player and able to work with all levels of management and multinational staff
• Hands-on experience in field instrumentation and sensors of different makes
• Proficient in power plant DCS and HMI systems, specifically experience with ABB Advant DCS, GE Alspa DCS will be an advantage
• Proficient in any power plant PLC control system
• Proficient in the P&ID, loop diagram, process functional flow diagram and familiar with gas turbine / steam turbine operations and protection concepts
• Cyber security knowledge in Operation Technology will be an added advantage

Key Responsibilities:

• Conduct comprehensive assessments of current production methodologies to identify opportunities for technological advancements that improve efficiency, safety, and product quality.
• Identify, evaluate, and integrate cutting-edge technologies to enhance operational efficiency, reduce waste, and ensure product quality. Present updates and results to stakeholders to showcase innovation progress.
• Plan, execute, and oversee engineering projects focused on innovating production processes through advanced technologies, ensuring timely and budget-conscious implementation.
• Implement rigorous testing protocols and quality control measures that leverage technology to uphold product safety and compliance with industry standards.
• Analyze existing processes to uncover inefficiencies, recommending innovative, cost-effective solutions that maintain quality and safety. Prepare and track budget estimates for technology upgrades and process improvements.
• Maintain detailed project records that capture design specifications, testing results, and performance evaluations, facilitating knowledge transfer and transparency in innovation efforts.
• Provide regular updates to stakeholders, emphasizing technological advancements, challenges, and overall project performance with a focus on innovation outcomes.

Job Requirements:

• Degree in Chemistry, Mechanical Engineering, or equivalent
• Minimum of 2 years in the packaging industry;
• Specialization in product development and process improvement with a strong emphasis on innovative packaging solutions.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication, problem-solving, analytical, planning, time-management, and multitasking skills.
• Knowledge of Project Management, Solidworks, and SAP would be advantageous.
• Excel in dynamic environments, demonstrating flexibility in response to technological changes and challenges.
• Anticipate and meet the evolving expectations of internal and external customers, striving for service excellence.
• Uphold high ethical standards, maintaining professionalism and reliability
• Collaborate effectively within teams to drive innovation and achieve business objectives.
• Monitor and track progress on innovative initiatives to ensure efficient and effective completion.

4 Months Contact

Job Description:

• Assist in developing and implementing web and mobile digitalizations
• Collaborate with team members to gather and refine requirements for new features
• Conduct basic testing and debugging to ensure application functionality
• Document code and processes to improce team efficienct and product quality
• Participate in regular team meetings, sharing progress and ideas fro improvement
• Support troubleshooting and provide general maintenance for applications

Requirements:

• Higher ntiec IT Application Development
• Basic knowledge of programming lanuages (E.g. NET, JavaScript, SQL)

Duties & Responsibilities

• Prepare the equipment list
• Prepare the specification and data sheet as per codes / standards, project and client’s requirement, for pump, loading arm, lifting cranes, marine gangway, air compressor, nitrogen package, hot oil package, oily water system, vapor recovery system and etc equipment for Oil & Gas industries
• Prepare the specification and data sheet for cryogenic pump, BOG compressor, condenser, LPG heater, seawater strainer, flare and etc equipment for LPG industries
• Prepare the requisition and RFQ documents for vendor enquiry
• Prepare the technical clarification and technical bid evaluation of vendor proposal
• Review and check the drawings, designs specification, materials and equipment from vendor for conformity with project technical requirements
• To liaise effectively with vendor and inter-departments to resolve engineering technical issue
• To resolve and response to client comment.
• Prepare information drawing for interface design work whenever is necessary
• Prepare bill of material for cost estimation of bid project
• Provide engineering support for the equipment installation and commissioning activities at site
• Provide engineering support for maintenance works.
• To carry out any other duties as and when assigned by the immediate supervisor or principle engineer

Qualification & Experience Generally Required

• Bachelor Degree in Mechanical Engineering or its equivalent
• Min. 1 to 2 years engineering knowledge in mechanical disciplines in Oil & Gas and Petrochemical industries.
• Experienced in equipment engineering specifications and standards
• Familiar with industrial standards and local codes
• Strong communication skills and the ability to stay organised and multi-task
• Proficient in using MS Word, Excel, Autocad

• Programming, testing, commissioning, and handover of Electrical Systems (22KV Switch gears & transformers, protection relays, and hipot)
  Prepare and maintain all required commissioning documentation which includes client submission.
• Supervision and Monitoring of defined test procedures start-up sequences, reliability test runs, and performance tests.
• Monitoring of functional and operational tests of various equipment to prepare the equipment for the first start-up.
• Manage and supervise a team of experienced commissioning technicians to execute Live equipment testing in a highly professional and safe manner
  Ensure QAQC integration within commissioning processes and procedures.
• Witness and provide contractor resources to support FAT as required.
  Preparation of inspection reports, certificates, progress reports, and site correspondence.
• Liaise closely with the client QAQC/Testing teams.
• Generating MSCR's (Maintenance System Change Request) at the project handover stage.
• Ensure that commissioning acceptance criteria is aligned with design specification and client requirements.
• Any other duties required by the Commissioning Manager.

Job Info:

• Basic: $3000 - $4000 + Phone Allowance + OT + Performance Bonus
• Working Hour: Monday - Friday (9am - 6pm)
• Location: Tampines

Job Scope:

• Take the lead on AV initiatives and provide input for project procurement
• Offer expert advice on project plans and layouts
• Assist in the procurement of AV hardware and software, ensuring project needs are met
• Plan, maintain, and monitor project timelines, intervening when necessary, and managing equipment storage and transportation
• Perform rack and stack, onsite installation, upgrades, troubleshooting, and repair of AV equipment, networking, and other in-house projects at customer premises
• Complete electrical wiring, trunking, programming, and basic construction setups (may require the use of a ladder)
• Manage, test, and commission CCTV, door access, ELV equipment, Bluetooth devices, and other necessary devices
• Ensure timely completion of testing, configuration, staging, and upgrades for assigned projects
• Liaise with clients to understand their requirements
• Conduct quality control analysis prior to events
• Diagnose and resolve technical issues, both hardware and software, as needed
• Respond to service calls related to equipment breakdowns
• Provide on-site support and user training at end-users' premises.
• Ensure production and updating of documentation such as user guides, etc
• Follow up with the finance department regarding costing and billing

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We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Purpose Statement:

• Ensures reliability and mechanical integrity of equipment for processes, utilities, facilities and controls with an objective to constantly improve site production and cost performance.
• Develops engineering solutions for repetitive failures and all other problems that adversely affect plant operations including capacity, quality, cost or regulatory compliance issues.
• Promotes, supports, co-ordinates and facilitates multi-disciplinary, multi-level teamwork (reliability) improvement activities, both reactive and proactive, and assist in implementation and follow-up of action items

Major Responsibilities:

• Ensures reliability and maintainability of equipment, processes, utilities, facilities and controls with an objective to constantly improve site production and cost performance
• Lead and drive mechanical integrity program in compliance with regulations
• Take a lead to troubleshoot equipment reliability issues and carryout RCFA for the repeated failures and failures that has an impact to production, quality and safety.
• Lead RCM studies for critical assets/systems and implement the action items generated.
• Run online/offline condition monitoring program site wide.
• Promotes, supports, co-ordinates and facilitates multi-disciplinary, multi-level teamwork (reliability) improvement activities, both reactive and proactive, and assist in implementation and follow-up of action items.
• Works with project engineering teams to ensure reliability/ maintainability of new/modified installations.
• Perform analysis of asset performance including: Asset utilization, Overall equipment effectiveness, remaining useful life and capital replacement plans as well as other parameters that define Site MEP KPIs such as availability, maintenance performance, reliability and R&M costs of assets.
• Develop SOPs, equipment job aids, checklist to assure no equipment reliability issue after repair work.
• Evaluate content of maintenance plans in CMMS including methods, maintenance frequencies and spare parts needed

Qualifications:

Education

• A bachelor’s degree or a diploma in Mechanical engineering discipline.

Experience

• Mechanical engineering degree with at least 5 years work experience or a diploma with a minimum of 15 years of relevant work experience in pharmaceutical/ biological/ chemical/ oil & gas industries.
• Experience driving RCM studies and RCFA
• Experience/Knowledge in Asset Integrity Management
• Sound technical knowledge coupled with hands-on experience in maintenance of processing equipment

Skills

• Comfortable working in a team and matrix environments with high degree of initiative and self-motivation
• Scientific approach to solving problems and makes data-based decisions.
• Keen in driving and adopting new technologies.
• Knowledge of CMMS, Reliability, and proficiency in MS Office products (Excel, Outlook, PowerPoint, Word, Project)
• Knowledge on vibration analysis, RCM and RBI
• API 510/570/580 certification will be an added advantage
• Good written and oral communication skills
• Interpersonal skills and a "hands-on" attitude
• cGMP experience is a plus

Job Description

• Prepare single-line schematics in AUTOCAD.
• Amend layout drawings and detail drawings.
• Assist in preparing project submission DWGS.
• Assist in material take-off.
• Assist in compiling the material list.
• Assist in preparing tender documents for submission.

Requirements

• Degree or diploma in mechanical engineering/material engineering.
• 2 years of relevant experience in the construction industry. Working experience in the water or wastewater industry will be an advantage.
• Fresh graduates are welcome.
• Be familiar with AUTOCAD and Bentley software.
• Must have advanced computer literacy, especially in Excel.

Position Overview: Customer Success Engineer provides technical support and ensures the success of our client's post-implementation. He/she is to be highly knowledgeable and skilled in all aspects of Tunity’s product architecture, showcasing individual expertise in software and adept knowledge of its integration with hardware. Acting as the technical contact point for our clients, he/she ensures a seamless and cohesive experience of service support for our clients.

Key Responsibilities:

• Product Expertise: Develop a deep understanding of Tunity's products, from software to hardware, to provide comprehensive support across our product and solution suite.

• Software Support: Provide expert software support, resolving issues swiftly at the root cause to maintain high levels of client satisfaction.

• Maintenance Management: Implement and manage software maintenance processes, actively monitoring and analysing activities to identify improvement areas, and managing preventative maintenance schedules.

• Solution Maintenance: Oversee the ongoing maintenance of software and platform solutions, ensuring they are current, optimized, and operating effectively within the client's infrastructure.

• Hardware Liaison: Collaborate closely with the hardware team, addressing hardware-related concerns, and providing timely resolutions to clients.

• Client Communication: Work in tandem with Customer Success Specialists in client engagements and communications, such as guiding clients on resolution processes, conducting training, participating in and contributing to client meetings, etc.

• Documentation and Analysis: Create and maintain technical documentation, conduct regular system performance and cost analysis, and prepare reports that inform strategic decisions.

• Technical Assessments and Implementation: Lead in-depth technical reviews and strategically recommend solutions to address client change requests, ensuring optimal outcomes and seamless integration of modifications. Implement and perform coding of the approved solution.

Qualifications:

· Tertiary qualification in Computer Science, Information System, Computer Engineering or a related field.

· At least 3 years of professional experience as a developer

· Proficiency in back-end development using Entity Framework, C#, .NET Core, .NET Framework, MS SQL, and RESTful Web API.

· Proficiency in front-end development using Angular 2+.

· Solid understanding of databases, both SQL and NoSQL.

· Experience with version control systems (e.g., Git).

· Knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes) is a plus.

· Knowledge of Single sign-on (SSO) (e.g Microsoft Entra ID, AWS IAM) via SAML/OAuth is a plus.

· Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus.

· Experience in Inventory Management System, Warehouse Management System and SAP is a plus.

· Excellent problem-solving and communication skills.

· Ability to work effectively in a collaborative team environment.

We are looking for candidates who possess a robust understanding of RACF, rather than those primarily knowledgeable in MF application development. Our ideal candidate should demonstrate deep expertise in RACF and its related functionalities.

Responsibilities:

Manage and drive z/OS Unix (Mainframe Access Management operations and audits).

Lead the completion of z/OS initiatives such as MFA and straight through processing for IDM processing requests.

Automate manual processes through scripting or via zSecure.

Possess strong knowledge of designing and reviewing RACF access groupings.

Bachelor’s degree in IT or equivalent. A major in IT security or related areas would be an added advantage.

Experienced in managing Mainframe security projects, operations and implementation

Minimum of 5 years of experience in Mainframe Security (RACF) administration/operations provided by z/OS UNIX system services (USS), CICS, DB2, and WebSphere MQ with hands-on regulatory compliance knowledge.

Solid experience in mainframe security, RACF access controls, IBM zSecure, MFA

Good to have strong experience with using zSecure Admin and zSecure Audit modules.

Good working knowledge of Access Management lifecycle and processes.

Experience in banking or financial services institutions preferred

Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).

Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.

Installs, configures, and tests operating systems, application software, and system management tools.

Ensures the highest level of systems and infrastructure availability.

Evaluates the existing systems and provides the technical direction.

Plans and implements system automation as required for better efficiency.

Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.

Computer science degree

Scripting and programming proficiency

OS and Network experience

Certification may be helpful

Operating systems Linux, IBM AIX & Solaris

Configuration Management Tools: Ansible and Puppet

Monitoring tools: ELK, Prometheus, Grafana

APM Tools:  Dynatrace & AppDynamics

Cloud Platforms: AWS, Microsoft Skytap, Azure and GCP

Scripting Languages:   SHELL BASH

IaaC Tools: Terraform, Dockerfile

Containerization:  Docker, PCF & Kubernetes.

UNIX System Administration (RHEL, AIX & Solaris), Problem Determination and solving, and experience on GPFS, PowerHA System Mirror, and VIO.

Experience in Observability and Monitoring including APM tools

The PTO Lead Process Engineer leads new product introductions and the transfer of drug products to other facilities of moderate/high complexity independently and is a coach for his/her colleagues on the commercialization and manufacture of all drug products. He/ she typically will assume the responsibilities of a technical product steward and leads/supports all technical/ process activities (for example) investigations, validation and qualification processes, risk assessments and process safety management activities under his/ her responsibilities. The PTO Lead Process Engineer also leads/supports continuous process improvement activities to enhance site performance metrics and provides advanced/expert knowledge to the site and across our global technical network (while leveraging on other site experiences / knowledge) and continuously expands on personal expertise. He/ she will also provide technical supply support independently. The PTO Lead Process Engineer is expected to possess advanced/expert knowledge of at least one process/platform technology and supports the objectives of his/her seniors and the direct supervisor.

WHAT YOU WILL DO

MAIN RESPONSBILITIES

• Leads new product introductions to the site by conducting process and equipment comparisons, new raw materials introduction, development studies, clinical supplies manufacturing, cleaning processes development/ validation and training of technicians as required. Identifies and implements strategies for PPQ matrixing, novel technologies and new products etc. Authors PPQ protocols, reports and other associated documentation related to a new product introduction. Expected to have an advanced knowledge of product development, scale-up and technical transfer, key supporting documentation and associated regulatory requirements. Anticipates and remediates quality issues and challenges from the technology transfer process. Demonstrates advanced knowledge in technical writing for investigations, change request, PPQ reports and CMC sections.
• Leads and/or supports the design and execution of small/ full scale experiments using appropriate methodology and/or simulations for products/ processes to evaluate the impact of proposed changes to validated equipment/ processes.
• Proactively identify solutions independently to address issues that arose during experiment/ evaluation
• Leads/ provides technical guidance in support of site and divisional capital projects and new facility start-up activities. Ensures that the process design is well thought-out and robust for routine manufacturing. Provide technical input independently to the process design to ensure its fit for purpose for routine manufacturing. Responsible to transfer the knowledge of the project and facility to IPT colleagues.
• Provides technical expertise related to the product, equipment and manufacturing/cleaning processes in response to deviations/ product complaints/ adverse events to identify point of occurrence, root cause and corrective/ preventative actions. Demonstrates ability to lead and resolve complex technical issues and investigations and resolve with minimal supervision.
• Provides technical expertise for compliance activities such as audit and regulatory support. Acts as primary regulatory representative with business partners and regulatory agencies for moderately complex products/ programs/ issues.
• Manages product portfolio activities and is expected to manage a project team for activities associated with the product portfolio. Examples (but not limited to) include managing documentation updates (e.g. SOPs, batchsheets, recipes), quality risk assessments, change control management/ filing support (if applicable) and validation activities such as equipment qualification, simple process validation and cleaning validation/monitoring activities. Expected to have an advanced knowledge of respective compliance topics related to the above-mentioned activities. Demonstrates good project management skills (e.g. define core team and activities, project scheduling, stakeholder management and issues escalation etc), and demonstrates the ability to manage/ influence the project team.
• Supports routine supply manufacture by providing on going technical support to the IPT, participates in Tier processes and implements opportunities for improvement utilizing MPS (Our Production Systems) tools. Ensures optimum production runs, identifies constraints and non-conformances and troubleshoots to resolve complex issues in production systems. In addition, conceptualizes process designs to troubleshoot and resolve complex operational or manufacturing issues and recommend enhancements to improve production runs and enable the continuously improvement of the product cost structure.
• Manages and performs the proactive monitoring of the performance of process parameters, critical quality attributes and equipment/module(s)/unit operation(s) performance during manufacturing and cleaning. This could involve leading/participating in Prospective Process Analysis (PPA), statistical analysis and response to shifts and trends in process performance. Undertakes responsibilities as an active site product steward and is a member of the Value Chain Technical Team where applicable.
• In addition, leads Continued Process Verification and participates in Annual Product review activities as part of product lifecycle management. Applies moderately complex statistical and risk analysis tools to evaluate actions required to ensure product robustness across applicable manufacturing equipment and processes.
• Demonstrates advanced understanding of product CPP, CQA, Cpk and sterile boundary of the current validated processes. Has good knowledge of the raw materials and PCC (product contact components) used for the products under his/her responsibility.
• Actively participates and shows commitment to collaboration and sharing of best practices across the global S&T network. Typically possesses advanced and/or expert knowledge in at least one platform technology/ process.
• Complies with all divisional and site-specific policies, guidelines and procedures.
• Demonstrates and promotes Environmental, Health & Safety (EHS) leadership behaviors, ensuring that all activities are carried out in accordance with EHS requirements. Actively participates in GEMBA safety walks. Leads/ participates process hazards analyses (PHA) and applicable Process Safety Management (PSM) activities related to new/inline products.
• Where applicable, develops SOPs, gap analyses and procedures for Quality/EHS subsystems/ topics in compliance with regulatory requirements, divisional and corporate policies and guidelines. Typically possesses advanced and/or expert knowledge in at least one compliance topic.
• Demonstrates leadership behaviors in alignment with our leadership standards (Individual Contributor). Practices Inclusion as the How.
• Leads personal career development with manager assistance through annual Performance Management Process (PMP), Employee Development Plan (EDP) and career mapping.
• Any other duties as assigned by the Supervisor.

WHAT YOU MUST HAVE

Qualification:

• Bachelor's degree in a technical field, including Chemical or Mechanical Engineering, Chemistry or Pharmaceutical Sciences

Experience:

• Minimum 5 to 10 years technical experience in related pharmaceutical manufacturing industry.
• Demonstrated capability to successfully lead teams in complex projects.
• Expert knowledge of core technology/unit operations relevant to active pharmaceutical ingredient, Biotech and/or Non-Sterile manufacturing.

Leadership, Professional and Functional Competencies

• Demonstrate leadership skills in alignment with our Leadership Standards, focusing on build talent, fostering collaboration and drive results.
• Effective communication skills, both oral and written. Ability to work effectively on cross- functional teams as a leader or a core member.
• Strong Leadership capabilities, with desire for active people development in the organization.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

As a member of the Control & Instrumentation team, you will be responsible for the effective maintenance of control systems and instrumentation in the power plant to achieve high reliability and availability in accordance with statutory, regulatory, and safety requirements.

Responsibilities:

• Ensure maintenance work is executed effectively, efficiently and complied with safety and regulatory requirement.
• Respond and attend to plant failures and forced outages to ensure timely and proper rectification and restoration.
• Plan and ensure safe and timely execution of plant overhaul activities.
• Recommend and implement modification, upgrading and installation plans for plant system and equipment for enhancement, availability and reliability improvement.
• Manage the procurement of parts and services to meet the maintenance needs of the section, including spare parts and external services for routine and breakdown maintenance.
• Lead and manage a team of technical officers and technicians.
• Development of staff.

Requirements:

• Degree in Electronic & Electrical Engineering or equivalent recognised by the Professional Engineers Board.
• Possesses sound knowledge of Control and Instrumentation and good working knowledge of safety and statutory requirements.
• Driven self-starter with strong work ethics.
• Team player with strong analytical, technology and communication skills.
• Is available on standby after office hours for emergency calls.
• Knowledge in cyber security will be advantageous.
• Have a safety mindset and display good workplace safety behaviour.
• Be a part of the CERT team and be actively involved in emergency responses whenever called upon.

• Programming, testing, commissioning, and handover of Electrical Systems (22KV Switch gears & transformers, protection relays, and hipot)
  Prepare and maintain all required commissioning documentation which includes client submission.
• Supervision and Monitoring of defined test procedures start-up sequences, reliability test runs, and performance tests.
• Monitoring of functional and operational tests of various equipment to prepare the equipment for the first start-up.
• Manage and supervise a team of experienced commissioning technicians to execute Live equipment testing in a highly professional and safe manner
  Ensure QAQC integration within commissioning processes and procedures.
• Witness and provide contractor resources to support FAT as required.
  Preparation of inspection reports, certificates, progress reports, and site correspondence.
• Liaise closely with the client QAQC/Testing teams.
• Generating MSCR's (Maintenance System Change Request) at the project handover stage.
• Ensure that commissioning acceptance criteria is aligned with design specification and client requirements.
• Any other duties required by the Commissioning Manager.

JOB DESCRIPTION: Candidate will be involved in industry projects and use 3D printing technology and other post processes to build parts.

RESPONSIBILITIES:

-Carry out data preparation and operate equipment to perform 3D printing, post-processes, inspection and testing as part of the industry project.

-To perform characterisation of coupons and components fabricated using 3D printing.

-Good skills in recording data, preparing and presenting technical results.

-Responsible for preparing and maintaining documentation for the operation of different equipment.

-Carry out routine maintenance, diagnostics checks, engage OEM vendors for preventive maintenance.

-Practice good housekeeping, organisation, and safety in the workplace.

-Responsible for ensuring duties are performed in a safe, efficient, and effective manner.

-To be a team player and learn new skillsets in an integrated team that develops new and advanced additive manufacturing technologies.

JOB REQUIREMENTS:

-NITEC or Diploma in Industrial Engineering, Aerospace Engineering, Mechanical Engineering, or in a relevant engineering discipline.

-At least 2-years work experience in manufacturing roles within the aerospace / MRO / oil and gas / manufacturing industry.

-Hands on experience with CAD/CAM software preferably NX would be preferred.

-Hands on experience in 3D printing is an added advantage.

-A team player who is motivated to solve technical challenges and deliver on time to customers.

-Willing to learn and adapt to cutting edge technology quickly.

-Good communication and interpersonal skills.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

• Coordinating with the client and attending client meeting whenever required
• Supervise and coordinate with team to produce deliverable per schedule and quality
• Administrative role of 3D modelling process with AVEVA software
• Review and comment on various engineering documents
• Design & incoporate structural components of project into AVEVA 3D model and produce 3D structural models
• Multi-discipline design coordination to avoid & correct interferences in AVEVA 3D model
• Prepare construction drawings (2D Structure drawings, bending template, profile nesting, plate nesting and material list) utilizing AVEVA Marine Drafting
• Modelling of Equipment and Outfitting in AVEVA
• Extraction of Outfitting General Arrangement from AVEVA
• Prepare a wide range of engineering related documents such as plot plans, Key plan
• Extraction of Piping layout and Piping General Arrangement from AVEVA
• Extraction of Isometric drawing with MTO and Line list
• Data consistency and Clash checking in AVEVA
• Prepare support drawings
• Checking the piping and other discipline documents as per shipyard payment
• Perform 3D Modelling of Electrical equipment and cable tray/ladder, supports and instruments in AVEVA
• Preparation of 2D deliverables (lighting layout, wiring diagram, equipment layout, interconnection diagram, cable tray/ladder layout, cable tray/ladder fill report and MCT layout)