• Identifying deficiencies in mechanical processes and developing improvements

• Designing and developing prototypes

• Analyzing and testing prototypes and each revision of a device

• Supervising the development of computer-aided design (CAD) project drawings from junior team members

• Developing, initiating and managing all phases of projects

• Preparing documentation of critical analysis and providing suggestions for correcting errors

• Collaborating with Production Managers for proper allocation and tracking of resources

• To develop, maintain and support the activities with measurements and control team, consisting of evaluation and selection of hardware components like sensors, transmitters, actuators, and data acquisition systems.
• Explore and implement IoT architecture solutions for industrial assets between hardware and cloud.
• Design and explore IoT platform solutions using various tools such as Node-Red, Grafana and Influx DB for edge-based machine learning use cases.
• Evaluate and develop intelligent measurement strategies to obtain required signatures of industrial machines.
• Implement IoT solutions which enables industrial PLC of various protocols to cloud-based systems.
• Conduct market research on innovative solutions for Digital Twin.
• Report writing and documentation.

Job Summary: As a key contributor in the role of a TrendMicro Engineer, you'll play a critical role in optimizing our IT security posture and operational efficiency. Your focus will be on leveraging the suite of TrendMicro products, including Apex One, IMSVA, IWSVA, Server Protect, Email Security, and Cloud App Security, along with integration capabilities with Microsoft Deployment Toolkit (MDT). Utilizing Trend Micro DDAN, Control Manager, and Apex Central, you'll ensure comprehensive threat intelligence and centralized management, ensuring the secure, reliable, and optimized performance of our customers' IT infrastructure post-implementation.

Key Responsibilities:

1. Product Expertise and Deployment:

• Act as the resident expert on TrendMicro and MDT products.
• Deploy, configure, and manage TrendMicro Apex One, IMSVA, IWSVA, Server Protect, Email Security, and Cloud App Security to streamline IT operations.

• Utilize Control Manager and Apex Central to monitor ongoing operations.
• Perform routine maintenance, updates, and patches to mitigate vulnerabilities.

• Lead responses to cybersecurity threats and technical issues using Trend Micro DDAN.
• Provide swift resolutions to minimize disruptions and enhance operational efficiency.

• Develop and enforce robust security protocols across all IT systems.
• Ensure compliance with regulatory requirements and internal protocols, leveraging TrendMicro solutions for data protection and threat prevention.

• Generate comprehensive reports on security incidents, system performance, and compliance status.
• Provide actionable insights and recommendations to optimize systems and mitigate risks.

• Collaborate closely with IT teams and other departments to support secure and efficient operations.
• Conduct training sessions on TrendMicro product functionalities, cybersecurity best practices, and effective system utilization.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 3-5 years of hands-on experience in IT operations or cybersecurity, specifically with TrendMicro products and Microsoft Deployment Toolkit.
• Proven ability to configure, manage, and troubleshoot TrendMicro solutions.
• Familiarity with Trend Micro DDAN, Control Manager, and Apex Central for security management and operations.
• Strong analytical skills, with experience in incident response and system maintenance.
• Excellent communication skills and the ability to collaborate effectively across teams.

Personal Attributes:

• Diligent with a proactive mindset in identifying and resolving IT security and operational challenges.
• Proficient problem-solving skills for managing complex technical issues.
• Commitment to continuous learning and staying updated on the latest cybersecurity trends and technologies.
• Exceptional organizational abilities to prioritize tasks in a fast-paced environment.

This position requires an adept professional capable of leveraging TrendMicro solutions to bolster IT security while ensuring operational excellence and adherence to regulatory standards.

• Responsible for the infrastructure network design, implementation, testing, security, managing and maintenance of proposed system
• Work closely with Team Leader to meet system delivery milestones
• Provide technical documentation support to Project & Solutions Teams, as well as hand over as-built system documentation to Maintenance support team
• Engage with back-line support and/or with vendor’s support to diagnose and rectify technical problems.
• Assist in day-to-day operation of the System Delivery team
• Carry out other technical related duties that may be required.

Summary of Role

We are looking for a Technology Quality Engineer to join our team as part of the Global Quality team. The successful candidate will work with the TRB GPO (Global Process Owner) Lead to strategize, develop, implement, monitor, and improve Technology Development & Process Transfer related business process across the organization.

Your Job:

• Accountable for effective execution of the TRB (Technology Review Board) business process at our fabrication (Fab) sites to enable flawless execution on technology development and process transfers.
• Work with TRB Quorum and stakeholders which includes the project team, technical leads, subject matter experts (SMEs), management for technology development and process transfers.
• Validate the technology development and process transfer deliverables against predefined criteria.
• Active engagement with the Fab(s) project team(s) to utilize quality methods and best practices to enhance the overall quality/scope, speed/schedule and cost of technology development/transfer projects and ensure flawless execution through risk-based thinking.
• Proactively work with peers, SMEs, stakeholders and drive risk-based thinking and agreement on continual improvement plans.
• Collaborate with Global Process Owner (GPO) and cross-functional teams to ensure alignment of quality assurance initiatives with overall business objectives, meet compliance requirements and drive towards TRB process excellence.
• Monitor and analyze TRB KPI data to identify trends and opportunities for improvement, and work with business functions to implement corrective actions.
• Develop and deliver training programs to build a culture of quality and continuous improvement across the organization.
• Collaborate and communicate process changes to stakeholders and leadership.
• Represent as interface to global TRB process at local Fab certification audits

Other Responsibilities:

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs

Required Qualifications:

• Bachelor’s Degree in Engineering or Science; Masters/PhD
• 5-8 years of work experience in or across semiconductor process technology, R&D and/or Process Transfer Projects, Module Engineering, Design Enablement, Device Engineering, Reliability, or related domains
• Fast learner, strong analytical and problem-solving skills, with the ability to analyze data and identify trends and opportunities for improvement.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with business functions and stakeholders.
• Self-starter with the ability to work independently and as part of a team.
• Language Fluency – English (Written & Verbal)

Preferred qualifications:

• Hands on experience on problem solving/troubleshooting skills
• Working knowledge of ISO9001:2015/IATF16949
• Certified IATF/ISO/VDA Auditor is a plus
• SAP-QM working experience is a plus
• Work experience with multi-national and cross functional environments
• Possess the right attitude to get results with a Growth Mindset

• Responsible for the infrastructure network design, implementation, testing, security, managing and maintenance of proposed system
• Work closely with Team Leader to meet system delivery milestones
• Provide technical documentation support to Project & Solutions Teams, as well as hand over as-built system documentation to Maintenance support team
• Engage with back-line support and/or with vendor’s support to diagnose and rectify technical problems.
• Assist in day-to-day operation of the System Delivery team
• Carry out other technical related duties that may be required.

We are seeking an Electrical Engineer to join our team. The ideal candidate will have a strong background in power electronics, SMPS circuits, and topologies. As an Electrical Engineer, you will be responsible for the following:

• Learn Knowledge of Key Components for SMPS Circuit and Topologies:
  • Develop a deep understanding of the critical components used in switch-mode power supply (SMPS) circuits and various topologies.
• Test and Experimentation:
  • Conduct tests and experiments to support and validate designs.
  • Prepare detailed test reports to document findings and results.
• Alternative Components Evaluation:
  • Evaluate alternative components for power supply designs.
  • Generate comprehensive test reports comparing different components.
• Troubleshooting and Root Cause Analysis:
  • Troubleshoot power supplies to identify root causes of issues.
  • Collaborate with Quality, Manufacturing, and Design teams to propose solutions for improvement or design changes.
• EMC and Thermal Testing:
  • Learn and apply EMC (Electromagnetic Compatibility) and thermal test methods.
• Soldering Skills:
  • Possess good soldering skills for board modification and prototype preparation.
• Equipment Calibration and Housekeeping:
  • Support annual equipment calibration activities.
  • Maintain a clean and organized work environment.

Job Description

• Design test and develop the software to meet user’s needs
• Operating and developing multiple websites
• Full-Stack Potential: Experience in both frontend and backend development gives you an edge.
• Track, document, and maintain software and network system functionality, and leverage any opportunity to improve engineering
• Focus on creating software and networking platforms that are free of faulty programming, and continuously keep developers in step without compromising site reliability

Job Requirements

• Solid Foundation: A Computer Science or related Engineering degree equips you with the technical prowess.
• Sharp & Eager: Recent graduate or up to 2 years of hands-on experience showcase your agility.
• Frontend Expertise: Master the art of user interfaces with frameworks like HTML5, Angular, or React JS.
• Backend Powerhouse: Command backend languages like Java, .NET, Python, or PHP.
• Data Adeptness: Database proficiency is a valuable bonus.
• Full-Stack Potential: Experience in both frontend and backend development gives you an edge.
• 1+ years of work experience with Data Science
• 1+ years of work experience with Python
• Fluent English and Chinese

Location: Woodlands

Salary: $4000-$5000

US MNC

Have AWS & Bonus

Job Description

• Offer technical support and expertise advice to customers (both internal and external) on product selection, solutions and other applications knowledge.
• Do regular site visits as part of field learning experiences and also to help troubleshoot issues as necessary.
• Work with sales team to provide customers with product demonstrations and company presentations, technical solution and products offer.
• Work with global application team to maintain close coordination and cooperation, access to product related information and seek for technical support when necessary.
• Participate actively in knowledge exchange through global forums and case studies.
• Conduct necessary technical training to customers, distribution partners and internal team
• To support the sales team in spec-in activities with the best solution, as well as reviewing project technical/testing specifications
• Work with QC team on product defects/issues/technical aspects
• Other ad hoc duties assigned by the supervisor.

Professional Qualifications

• Bachelor’s degree/Diploma in Mechanical/Manufacturing and Engineering is preferred.
• Competent in Solidworks/Autocad.

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

JOB DESCRIPTION

Job Title: Customer Service Executive

Occupation: Customer Service Executive

Job Description & Requirements

About Us:

We are a prominent brand known for our quality products and exceptional customer service for merchandizing. Our company is dedicated to providing reliable solutions and enhancing customer satisfaction. As we expand our operations, we are looking for a dynamic individual to join us as a Customer Service Executive.

Role Overview:

As a Customer Service Executive, you will play a crucial role in supporting sales, marketing, and merchandising efforts from our backend office. Your objective is to ensure seamless coordination and communication between departments to optimize customer experience and operational efficiency.

Key Responsibilities:

• Provide comprehensive support to the sales team by preparing sales materials, reports, and presentations.
• Assist in executing marketing campaigns and promotions in alignment with company standards.
• Collaborate closely with the merchandising team to manage product information and availability.
• Handle customer inquiries, feedback, and complaints with professionalism and efficiency.
• Utilize CRM systems to maintain customer records and track interactions.
• Conduct market research and analysis to identify trends and opportunities.
• Prepare regular sales and performance reports for management review.
• Support inventory management and logistics to ensure timely product delivery.
• Maintain accurate documentation and files related to sales and customer interactions.
• Contribute to improving processes and procedures to enhance overall efficiency and customer satisfaction.

Requirements:

• Fluency in Mandarin and English is required.
• Previous experience in sales support, customer service, or administrative roles is preferred.
• Passion for delivering exceptional service and enhancing customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build rapport with teams and stakeholders.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM systems and MS Office Suite.
• Ability to prioritize tasks and work effectively under pressure.
• Flexibility to support various projects and initiatives as required.

Join Our Team:

If you are passionate about providing excellent service and excel in a role that supports sales, marketing, and merchandising efforts, we invite you to join our team. We offer a competitive salary, opportunities for growth, and a supportive work environment where your contributions will be valued.

Job Description & Requirements

AAssociate’s or Bachelor’s degree / Diploma in Mechanical Engineering or related engineering discipline required.

• Minimum of 3 years of experience in Factory Automation field.
• Experience with Solidwork 3D preferred
• Hands-on experience with design, assembly and/or fabrication of mechanical parts preferred.
• Strong verbal and written communication skills are necessary. Writing must be clear and unambiguous.
• Ability to manage multiple tasks and work independently.
• Strong problem-solving skills and creative approach for generating new ideas.
• An excellent grasp of engineering and design principles.

Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey & Japan. We develop sports analytics products that are data-driven, portable and easy-to-use to empower athletes at all skill levels to analyse and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance.

We are innovative, focused and rapidly growing. We are continuously looking for team players who will stop at nothing to deliver state of the art solutions as part of Team Rapsodo.

The Role:

We invite experienced C++ Software Engineers to apply as Senior Software Engineers with us. We value proactive problem-solvers with expertise in C++, who take ownership of their work and show dedication to ongoing learning and growth.

Candidates who are adept at solving complex issues, especially those related to low latency or multi-threaded, are highly regarded at Rapsodo.

Responsibilities:

This role would be expected to:

• Be open to new concepts and ideas, demonstrate professional curiosity, and driven to succeed with a strong sense of ownership as a problem solver.
• Possess strong organizational skills, attention to detail, resilience, and adaptability in a dynamic environment
• Collaborate closely with Rapsodo's internal teams to ensure seamless integration of middleware solutions.
• Coordinate and execute middleware integration tasks across various technology platforms to support the development and deployment of sports data analytics solutions.
• Engage with a diverse range of applications and technologies, contributing to the dynamic and challenging nature of the role.
• Provide Tier IV and higher support for any outstanding technical issues.

• Bachelor’s Degree in Computer Engineering or Computer Science-related discipline
• At least 7 years of work experience in a relevant role, with demonstrated prior experience in leading engineers in delivery end-to-end product development projects
• Demonstrate expertise in modern C++ and multithreading concepts, along with fundamental knowledge of Linux and Python / Bash scripting.
• Solid fundamental knowledge of OS / systems / networking.
• Strong problem-solving skills with the ability to troubleshoot the most challenging technical issues effectively.
• Demonstrate a self-starting attitude with a strong desire to learn and an action-oriented approach
• Excellent teamwork skills and the ability to work cross-functionally.
• A background in Team Sports will be an added advantage!

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Software Engineer

Internal Code: A24074

What will you do?

• Build prototypes to demonstrate technology opportunities
• Design system architectures
• Write production quality code
• Manage deployments to cloud and (occasionally) on-premise infrastructure
• Learn and share knowledge in a multi-disciplinary team

What are we looking for?

• Experience in front-end development with React.js is highly advantageous
• Experience in automated testing using JavaScript testing frameworks/libraries such as Karma, Mocha, Chai and Sinon is highly advantageous.
• Experience with database management/usage (both relational and non-relational), and handling of data in different environments is highly advantageous.
• Experience in feature testing using a Selenium-based framework is a nice bonus.
• Experience in tooling processes for modern web applications using Webpack and Gulp is a nice bonus.
• Experience in using Docker containers, development of CI/CD pipelines, and deployment using cloud services such as AWS/PasSes/your own private servers is a nice bonus.
• Experience in the software development lifecycle in an Agile context is a plus point.
• Experience in Scrum is a plus point.
• Passion for creating products
• Keen sense of learning and self discovery
• Willingness and capability to impart knowledge
• High level of self awareness; Ability to self manage; A Growth mindset
• Minimum 2 years experience (or equivalent level of skill/confidence) with modern web applications using JavaScript.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is a plus

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Description & Requirements

Are you looking for an exciting career with a company that's building robots that people can't stop talking about? Join the team that powers robots loved by people all over the world. As a Lead Software Engineer, you will have the exciting opportunity to unleash your creativity and develop stunning, user-friendly frontend software applications that empower thousands of robots and users in more than 30 countries around the world. You will be a vital member of our agile software team, collaborating with cross-functional teams such as Autonomy, Mechanical, Designers, Robot Support Team and Data Analytics to deliver outstanding products.

Responsibilities

• Lead the development of fully functional web, mobile or touch screen software applications that deliver outstanding user experiences and delight our international customers
• Work closely with designers to create quick prototypes and push the boundaries of what’s possible
• Brainstorm and ideate innovative software solutions that solve real-world problems and deliver meaningful value to our users
• Write well-designed, clean, easy-to-understand, testable, secure, and scalable code that sets the bar for industry standards
• Document and maintain software features and functionalities, leaving no stone unturned in your quest for excellence
• Troubleshoot, debug, and upgrade existing systems with a sharp eye for detail
• Embrace the agile methodology and execute the full software development life cycle (SDLC) with speed and precision
• Constantly explore and experiment with new front-end technologies and frameworks to stay ahead of the curve and ensure our robots are the coolest robots out there
• Mentor and provide technical leadership to junior front-end engineers and help them grow in their careers

Requirements

• 5+ years of experience in front-end software development
• Experience in developing both web and mobile applications
• Strong command of HTML, JavaScript/TypeScript, CSS/Less/Sass and ability to wield these tools at will to create masterpieces
• Mastery in React or Flutter/Dart, and can develop elegant and intuitive mobile and web applications with ease
• Understanding of APIs, and real-time communication protocols such as WebSockets, WebRTC to enable real-time interactions within the application
• Critical thinking skills, enjoys solving complex problems and takes pride in delivering outstanding results
• Meticulous eye for detail, taking great care to ensure that the applications you develop adhere closely to the intended designs and are pixel-perfect
• Exceptional communication and critical-thinking skills
• Ability and a genuine passion for learning and exploring new front-end technologies and software
• Startup mentality with the ability to learn fast and jump in when needed to expand the role is a huge plus

If you're a Software Engineer who's passionate about building technologies that power robots and enhance people's lives, we want you to join our team. Our work environment is dynamic and collaborative, and you'll work with a team of experts who are as passionate about building robots as you are.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

For this position, you will have the opportunity to work for one of our client - a Leading Investment Bank. To provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific by being part of a dynamic team who is responsible in supporting a full range of applications and to ensure a stable and resilient Production environment for the business and operations.

Responsibilities:

• Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24/7 worldwide production support.
• Provide worldwide application production support for Trade Finance systems within Asia Pacific.
• Independently debug and propose resolution/work-around for complex production issues.
• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
• Coordinate across various teams to effectively manage production issues and maintenance activities.
• Respond to User Requests, Incidents and follow up on Problems in a timely manner.
• Ensure issues are reported, tracked, followed up and escalated timely.
• Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
• Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Contribute to preventive system monitoring and alerting, where appropriate.
• Support Change Management process and application releases.
• Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
• Support IT Security activities e.g. health checks after security patches.
• Support End-of-Day and End-of-Month overnight batch runs.
• Perform and coordinate regular maintenance activities.
• Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.
• Analyze and challenge existing support processes to achieve continuous improvement.

Additional Responsibilities:

• Incidents resolution & Request Handling.
• Preventive maintenance.
• Pro-active actions / measures to limit corrective maintenance activities.
• Knowledgebase creation & maintenance

Requirements:

• Competent level of expertise in ORACLE PL/SQL.
• Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
• Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.

Technical (Advantage):

• Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
• Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
• ITSM tool: ServiceNow
• Database performance & SQL tuning experience is a plus.
• Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.

Functional:

• Good knowledge on Supply Chain and Trade Finance.
• Understanding and experience in ITIL concepts.
• Possess good analytical, problem-solving skills and self-motivated

Behavioural:

• Good team player with strong analytical, communication and interpersonal skills.
• Results and client oriented.
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
• Flexible to work in shift, weekend or public holiday and on-call support.

• Regular team buildings
• 18 leave days / year
• Health, Dental and Optical Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• Training and certifications paths

PowerUp! SG Tech Traineeship, Backend

Singapore

About the role:

This role is a 6 months traineeship provided by foodpanda to build the next generation of engineers through classroom & On the job training provided for fundamentals of backend development using GoLang

What's on the menu:

• Experience working on foodpanda's world-class technology platform and learning the day-to-day activities that power it
• Working with a world-class team on developing impactful applications/features for millions of consumers.
• First-hand experience in building and operating high-scale services that serve millions of users
• Building maintainable software in large teams
• Be part of our flagship program and gain from our specially curated program for you!

What you can bring to the table:

• Interest or experience in learning new programming languages, and tools to help build, maintain, and operate software services at scale
• Basic STEM education or minor relevant experience
• Basic knowledge in programming either from school or by self-learned courses.

What we can feed you:

• The opportunity to learn about building pragmatic software solutions to real-world problems
• The chance to work on a highly scalable and modern software application that serves millions of customers every day
• Attractive compensation, full-time staff benefits, annual leave, Tasty Thursday allowance
• Certificate of Completion by accredited training provider and foodpanda at the end of the program

foodpanda is proud to be a company that believes in diversity and representation as key to creating not only an exciting product, but also an amazing customer and employee experience. We hire people based on merit and qualifications and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you. If you have a disability or special need that requires accommodation, please let your Talent Acquisition partner know.

To all recruitment agencies: foodpanda does not accept third-party resumes. Please do not send resumes to our jobs alias, foodpanda employees, or any other organization location. foodpanda is not responsible for any fees related to unsolicited resumes.

Get to know the Team

Join the Consumer Experience Loyalty team at Grab - a dynamic, fast-paced team shaping the future of Grab Unlimited, our flagship membership program, and Grab Rewards Points across Southeast Asia. We are a cross-functional team of engineers, designers, and product managers who innovate and collaborate to enhance user engagement, transactions, retention and delight.

Our mission? To create the best Loyalty experience in the region, furnishing high-value benefits to our customers, and driving economic empowerment across south-east Asia for all our customers and our merchant partners. We're not just another ride-hailing or food delivery platform. As part of Grab, the leading super app, we're uniquely positioned to provide unparalleled services and experiences to our users.

Make an impact. Join us on our mission.

Get to know the Role

We are looking for a Backend Engineer to take part of the Team. You will be responsible for ensuring high quality deliverables, spanning across multiple key services powering end to end user journeys across all the different products of our superapp. These services are one of the top entry points for Grab services, with millions of visitors every day across 8 countries in total. We're seeking candidates who embody accountability, display a relentless hunger for learning and improvement, thrive in autonomy, and possess the drive to consistently go above and beyond expectations.

The Day-to-Day Activities

• Design and write with the cutting-edge GO language to improve the availability, scalability, latency, and efficiency of Grab's range of services

• Explore and create new design/architectures geared towards scale and performance

• Work closely with the infrastructure team in building and scaling back-end services as well as performing root cause analysis investigations

• Design, build, analyze, and fix large-scale systems

• Debug and modify complex, production software that serves millions of users in Southeast Asia

• Participate in code reviews and provide constructive feedback for continuous improvement.

Customer Service Management

1. Greet and assist customers with their inquiries and transactions.
2. Provide accurate and prompt information about products and services offered by RHB
3. Support implementation of customer service initiatives within the Branch
4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
5. Collaborate with internal stakeholders such as Product team from various departments, operations to address customer needs and improve service delivery

Complaint Management

1. Ensure complaint and issue highlighted by Customer are being resolved  timely. Escalate complex or sensitive customer issues/complaints to Supervisor for immediate attention and resolution.
2. Collaborate with internal stakeholders to ensure issues/complaints are resolve promptly

Branch Operations

1. Support the daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:

1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
2. Handle cash management tasks including deposits, withdrawals and reconciliations
3. Account Opening
4. Maintain accurate records and documentation for all transactions
5. Any other activities prescribed in the Branch Operational Manual

    2. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service

Regulatory Compliance and Risk Management

1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

As an intern for AI research engineer, the candidate will work on developing AI methods or solutions related to computer vision tasks for autonomous disassembly process. The candidate will focus on the following tasks:

•    Understand the typical process and challenges for automated disassembly.
•    Collect information on different types of defects and damages for automotive parts.
•    Conduct comprehensive evaluation   on collected data and derive systematic categorization.
•    Develop advanced computer vision algorithm for object detection, segmentation and pose estimation using state-of-the-art methodologies.
•    Explore potential solutions   to handle unexpected defects.
•    Integrate the algorithm into software and hardware platform.
•    Closely collaborate and communicate with other team members.

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on Tuesday 9th July 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.
• Take responsibility for the processing of orders, invoices, quotes, returns and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team.
• Managing day-to-day business processes, liaising with other departments where appropriate.
• Suggesting amendments to Standard Operating Procedures (SOP).
• Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
• Providing support to team members.
• Active participation in meetings, expressing your viewpoint but also recognising and listening to others.
• Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity or reduce costs.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• Using SAP/Salesforce to manage orders/invoicing.
• You achieve personal objectives and, work to agreed KPI’s and targets including quality assurance.
• In addition to the above, this role may also be required to help on projects and workload as determined by business needs and the Manager.

Join us to Transform Lives!

Autism Resource Centre (Singapore) or ARC(S), is a not-for-profit charity based in Singapore. ARC(S) is dedicated to serving children and adults on the autism spectrum, to help these individuals lead meaningful and independent lives in society. ARC (S) offers a wide range of services: Pathlight School, and two social enterprises, The Art Faculty and Professor Brawn.

Pathlight School is the first autism-focused school in Singapore to offer a unique blend of mainstream academic curriculum and life readiness skills. We are currently the largest special education school in Singapore and due to our further expansion, we invite candidates who have proven commitment and competence to join us in the role of IT Support Engineer.

The Team:

The Education Technology Services (ETS) provides an enabling, robust and supportive technological environment to empower users guided by principles of accountability, security and privacy. Ultimately, it is the rocket fuel of the organisation, jetting it forward and yet safe to use.

Your Impact and Contribution:

We are looking for an energetic and passionate technical specialist to help us realise our vision of building the next-gen learning community of empowered future technology leaders and learners. This role value adds through ensuring the organisation possesses a strong and secured network backbone that enhances all IT services needed by the organisation as well as by ensuring a safe and secured IT environment with zero compromises and breeches.

What you'll be Involved In:

Information Technology (IT) & Audio Visual (AV) Asset Management

• Coordinate with vendors on IT & AV equipment installations, service, maintenance and repairs;
• Maintain IT & AV equipment asset movement (loan and tracking) and administer asset purchases
• Provide IT & AV assistance and user training;
• Execute termly IT & AV preventive and maintenance plan;
• Ensure appropriate monitoring of IT & AV performance and provide recommendation on latest IT & AV product offering for future upgrades.
• Strictly adhere and preserve confidentiality of all IT & AV information;
• Regularly gives status reports across projects and addresses issues as appropriate;
• Complies with school wide policies and procedures.
• Assist in the development of standard operating procedures and policies.

Support

• Perform basic educational software, educational portals and application support such as user accounts administration, application updates and upgrades and user training and guides on how to use
• Provides 1st line support for IT & AV needs on events, trainings and troubleshooting and technical support for classrooms (e.g. AV system, projectors, visualizers, Computers, and all other IT Equipment);
• Manages IT Hotline and Helpdesk email for urgent requests for support
• Any other responsibilities as assigned by Head of Department.

Your must-haves

• Degree Qualification in Information Technology / related field
• Minimum 2 years of experience in IT support
• Able to work in a fast-paced environment

Your good-to-haves

• Possess good written and verbal communication skills
• Hands-on, self-motivated
• Able to work independently as well as working in a team setting
• Desire to learn about autism and the passion to serve the autism community

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

We apologise that only shortlisted candidates will be notified.

Main Duties and Responsibilities

We are seeking experienced and highly technically proficient individuals to join us as Duty Engineers. Joining as part of the Mandai Rainforest Resort by Banyan Tree’s pre-opening team, our Duty Engineers will be responsible for ensuring the smooth operations and maintenance of the Resort’s facilities, including all technical systems.

Key Responsibilities

• The Duty Engineer will conduct regular inspections of the Resort to determine maintenance requirements, upgrades and improvements. In performing this role, the incumbent will be responsible for reporting any incidents to the Assistant Chief Engineer.
• Resolve any maintenance matters reported by guests or staff. This includes coordinating with the Front Office and Housekeeping with regards to specific maintenance activities and ensuring that any identified matters are resolved in an efficient and timely manner.
• Responsible for ensuring that all rules and regulations regarding safe working practices are complied with.
• The Duty Engineer will also conduct the needed preventive maintenance activities when required. This includes liaising with the Assistant Chief Engineer to ensure the necessary inventory, spare parts and other equipment are readily available.

Job Requirements

• Diploma, Higher NITEC, NITEC in Electrical, Mechanical, Plumbing or an equivalent professional certificate.
• Minimum 3 to 5 years’ experience in a similar capacity, preferably in the hospitality industry. Pre-opening experience would be useful.
• Able to work and coordinate with contractors in all work-related activities.
• Able to commit to after office hours duties when required and/or shift work.

• Closely involved – as a contributing team member – with a variety of assignments with the laboratory
• Accountable for technical activities of a limited scope and may attain additional responsibilities for release of standard and/or routine data to clients
• Possess the ability to effectively contribute to technical presentations and communications within the engineering discipline

• Provides technical and engineering leadership, and supports the development of new technologies within a local laboratory and potentially across the Element enterprise
• Provides counsel to coworkers and customers requiring critical analysis of data
• Is able to exchange technical information and knowledge with peers, senior colleagues and specialists across the element enterprise
• Actively seeks ways to disseminate critical testing knowledge, acumen and protocols throughout Element
• Is accountable for accurate and timely release of testing data to customers including sign-offs of quality control data as acceptable
• Is able to oversee and guide problem solving of complicated technical challenges
• Provides input and support on business development opportunities with new or existing customers
• Confident making both formal and informal presentations on conventional and/or routine testing to a wide range of stakeholders
• Assists in the professional development of novice technicians and engineers within the local laboratory
• Carries out crucial examination and implementation of testing concepts and data
• Utilizes an assortment of skill, methods, procedures and materials in advanced testing analysis
• Adept at drawing on internal knowledge as well as industry and/or academic resources in reaching testing conclusions

Location: Woodlands

Salary: $4000-$5000

US MNC

Have AWS & Bonus

Job Description

• Offer technical support and expertise advice to customers (both internal and external) on product selection, solutions and other applications knowledge.
• Do regular site visits as part of field learning experiences and also to help troubleshoot issues as necessary.
• Work with sales team to provide customers with product demonstrations and company presentations, technical solution and products offer.
• Work with global application team to maintain close coordination and cooperation, access to product related information and seek for technical support when necessary.
• Participate actively in knowledge exchange through global forums and case studies.
• Conduct necessary technical training to customers, distribution partners and internal team
• To support the sales team in spec-in activities with the best solution, as well as reviewing project technical/testing specifications
• Work with QC team on product defects/issues/technical aspects
• Other ad hoc duties assigned by the supervisor.

Professional Qualifications

• Bachelor’s degree/Diploma in Mechanical/Manufacturing and Engineering is preferred.
• Competent in Solidworks/Autocad.

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368