Job Description:

• To carry out schedule maintenance and attend breakdown service call for installed BMS/Security/ELV System
• To carry out A&A work
• To provide technical and engineering support
• To co-ordinate with relevant parties to ensure the work is carried smoothly
• Ad-hoc duties as assigned

Job Requirements:

• ITE/Diploma/Degree in Mechanical or Electrical/Electronics Engineering
• Candidates without experience will be considered
• Preferably with experience in one or more of the following fields:
• Building Management System/Building Automation System
• PLC System
• Security, Access Control, CCTV System

• End user support
• Assist in Operating Systems Migration and related support.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks
• Other adhoc task as assigned.

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering or related field
• Minimum 1 year experience in IT, supporting end user
• Hardworking , positive attitude
• MNC work environment
• 5 days work (8.30am to 6pm) at Cecil Road
• Salary $2500 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

• Facilitating and/ or supporting discussions with diverse stakeholders across clinical divisions in the conceptualisation of clinical and supporting services.
• Supporting the development of key strategic plans in line with future models of care for services for the facility while focusing on new paradigms in a post-COVID-19 environment.
• Collecting, organising and analysing data to support the planning process, as well as application of research with exposure to different models of care led by other institutions or industries.
• Providing secretariat support to assigned Committees led by Senior Management, and its supporting Workgroups.
• Engaging a myriad of stakeholders across clinical, operations, architectural, IT, engineering and other domains to assist with developing a detailed business case proposal.
• Supporting the DCEO, COO and Directors in whole-of-campus space management and planning, including vacated spaces in and around the organisation, with the view to achieve resource optimisation

Requirements:

• Min Bachelor’s degree in any discipline
• Min. 3 years of relevant experience
• Secretariat experience in supporting committees led by C-suite members and Senior Clinical Leadership will be an advantage
• Ability to liaise with various level of stakeholders
• Team-player and independent
• Good project management skills, detail oriented
• Excellent written skills, especially in paper and minute writing, as well as oral communications and presentation skills
• Ability to prepare slides (Microsoft Powerpoint) comprising clear and concise messaging with visually appealing infographics
• Ability to multi-task and work under tight deadlines
• Proficient in Microsoft Office
• Experience in policy writing and /or clinical service planning will be an advantage

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Clinical Service Planning Executive

Andrea Eunice Tan Min Er (R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Report to Design Manager / Project Manager / Project Director.

Review of instrumentation scheme.

Ground stability assessment.

Liaise with Design Engineer / Team Leader (C&S) for the estimation of ground movement.

Monitor instrumentation readings and liaise with Project Team regarding trend of instruments during construction. Raise Instrument Tracking form with register and monitor status if instruments are not stable.

Liaise with Temporary Works Design Consultants & Client regarding instrument locations, installation and frequency of instrument monitoring.

Submit Instrument As-Built Information and Reports with checklist to relevant authorities and maintain summary of instrument in the Instrument Review form for review meetings discussion.

Arrange meetings with construction team to discuss the trend of instruments and follow up with necessary remedial measures by construction team.

Follow up with construction team regarding instrument obstructions/damage. Maintain summary of damaged/obstructed instruments with status. To feedback to Technical Manager/Construction PM periodically.

Obtain and maintain instrument readout calibration status from sub-contractor.

Attend meetings with Client, Designers and Sub-Con regarding geo-technical and instrumentation issues.

Manage and co-ordinate the production of drawings / documents to relevant parties.

Submission of samples / product catalogues / technical specifications to design consultant and Client for review / approval related to Geo-technic.

Responsible for the document control of all instrumentation documents.

Ensure the issue of drawings / documents to relevant parties related to geo-technic.

Note : Please submit your CV to :- [email protected]

Responsibilities & Duties

• Responsible for providing engineering expertise and technical assistance for the installation, maintenance, troubleshooting, repair and modification of facilities and equipment, development and implementation of maintenance procedures and techniques for safe, reliable and efficient operation of the plant.
• Responsible for participating in production machineries installation, modification and maintenance
• Responsible in ensuring that all process equipment, utility installations and electrical installations are maintained and running at optimum efficiency.
• Responsible for defining and generating evaluation plan, and execute qualification plan for alternate component replacement or cost reduction.
• Responsible for working with supplier and procurement team to drive cost reduction and quality issue.

Requirements

• Min Diploma in Mechanical and Electrical Engineering or equivalent.
• Min 5 years of M&E working experience with main contractors.
• Strong knowledge of M&E details, working drawings and local construction practices

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• To assist the day to day customer services and admin activities of the factory.
• Manage incoming phone calls and online enquiries.
• To assist and support the procurement process
• To generate Purchase Order for customers and respective factories, suppliers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines and policies
• Other ad hoc admin duties

Principal Software Engineer, Network Technology - Singaporeans only

Location: International Business Park

Job Description

We are seeking highly talented Software Engineer, Network Technology with experiences in developing

application or middleware on embedded system (automotive ECU system is preferable) for connectivity and

network functions.

Job Responsibilities

• Design and develop protocol stacks for Vehicle Network/Communication functions or systems

(including but not limited to Ethernet, CAN, LIN, FlexRay, Optical related.)

• Develop subsystem prototyping such as DoIP and SOME/IP stack based ecosystem.

• Lead or participate in product software architecture definition and design which meet automotive OEM

requirement.

• Ensure and carry out forward design process and document quality according to V model to fulfil

stringent automotive industrial ISO standard.

• Implement software programming to realize defined architecture & design.

• Behave independently as technology domain representative for internal and external customers.

Preferred Skills and Experience Requirement

• Strong capability in independent thinking, self-motivation and innovative thinking.

• Deep understanding of network layer components such as IPv4, IPv6, routing, forwarding, TCP/IP.

• Deep knowledge in applying C, C++, JAVA or other scripting for different embedded system

development.

• 8 years' experience in the embedded system development, ARM processor, preferably in automotive

industry.

• Knowledge of software development using embedded C, C++, C#

• Knowledge of OS, data structures and algorithms.

• Knowledge of streaming media protocol and AVB.

• Knowledge of Real-time operating systems (RTOS), Linux, Android Auto or QNX will be added

advantage.

• Experience in developing time-critical functions in embedded systems.

• Proficiency with network monitoring protocols and tools.

• Knowledge of security engineering (building secure systems), Operating Systems and network security,

common attack patterns and exploitation techniques.

• Knowledge of system security analysis techniques such as threat modelling, attack trees etc.

• Excellent written and verbal communication skills.

• Experience with Automotive industrial protocols will be added advantage.

Qualification

• Bachelor's degree or above in Information Security, Electronic, Computer Engineering, Computer

Science or related field

Working Hours:

Monday to Friday

9am to 6pm

Salary :

$4500 to $8500 per month

• Collaborate closely with the technical manager or team lead to meet project SLA (Service Level Agreement) objectives.
• Responsible for the installation, configuration, and providing post-sale support for IT security solutions.

Requirements:

• Diploma and above.
• At least 2 years of experience in an IT security environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Requirements:

1. Minimum 4 years experience including Pipe Jacking

2. Civil Engineering Degree recognized by the Professional Engineers Board, Singapore

3. Company Vehicle will be provided

Duties & Responsibilities:

1.Preparation of construction schedule and monitoring of work progress.

2. Coordinate and supervise the civil work progress.

3. Oversee the planning, drawing management and implementation of demolitions.

4. Conduct meeting with sub-contractors to update progress of work.

5. Ensure works are carried out in accordance.

6. Liaising with local authorities, client’s representatives and sub con and consultants.

7. Review project specifications, tender classification and construction drawings.

8. Assist project manager in daily works.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Responsibilities

• Prepare QA/QC procedures, Project Quality Plan, Method Statement, checklist and inspection form with project team members
• Monitor daily site QA/QC activities, ensure that QA/QC procedures, Method Statement and Project Quality Plan is adhered by the project team members
• Conduct raw material inspection, site inspection, testing, post installation check out (PICO) and issue QA/QC inspection report
• Monitor and ensure all the tools and equipment are calibrated when it is due and update in Tools and Equipment List FY XXXX
• Investigate the cause of non-conformance with project team members and recommend corrective / preventive actions, if require to prevent recurrence
• Ensure that all audit findings on non-conformance findings / reports and punch lists are properly addressed and closed together with the client
• Ensure proper documentation and filing of QA/QC records
• Conduct internal quality audit based on project quality plan and client requirement
• Attend client QA/QC meeting
• Assist in preparation of Final Documentations for handover to clients

Qualifications and Work Experience

• Diploma in relevant engineering
• Accredited ISO 9001 internal auditor certificate is an advantage
• Good QA/QC knowledge on electrical, signal and communication inspection and testing
• Good knowledge on interpretation of electrical drawings
• Good interpersonal, analytical and problem-solving skill
• Able to work independently
• Good oral and written communication skills
• Good Microsoft office knowledge and skills

1. To perform frontline diagnostic of problem and attend to end user at desk on IT related issues from the incident ticket raised by the end users.
2. To assist and support on network printers and VIP’s printers related issue such as create/modify print queue.
3. To assist and support on Webex Conferencing Video/Audio such as connectivity and accessibility to the end users.
4. To assist on system administration for onboarding and offboarding of domain users on credential account creation and disabled. Password creation, reset and unlock from the Active Directory only.
5. To perform day to day assignment and creation of equipment (desktop and laptops) from the asset management tool, Glpi where deployment guide and coaching will be enabled to the Resident Engineers by Customer.
6. To perform License Management Tracking from the Glpi management tool.
7. To perform support on iPhone such as deploy + install / uninstall of application. Basic troubleshooting.
8. To attempt support activities for after business hour support for VIP users (Adhoc – Remote support or Onsite support needed if requires hardware intervention) – Weekend and Public Holidays as well.
9. To follow the SOP and escalation process given by Customer as well as able to communicate well with VIP users.

Contract is 1 year and renewable

Location : CBD Area

• Manage all aspects of the construction execution; from site preparations to build-out, are carried out in accordance with the project timelines and specs.
• Ensure that the construction, installation and assembly of components, equipment and systems of the construction is aligned with the construction plans and drawing designs.
• Prepare construction progress reports based on contractual terms on time, cost and quality.
• Document action items and follow-ups from project meetings.
• Liaise with clients for site inspections, submission of necessary technical reports, and maintain all required records at the sites.
• Drive safety and sustainability.

The Requirements

• Possess a Degree in Civil Engineering or equivalent recognized by Singapore PE Board.
• Minimum 3-5 years' of relevant site experience work for mega projects is preferred.
• Must be technically inclined and possesses excellent problem-solving skill.
• Be able to work independently as well as acquiring good interpersonal skills to coordinate between the various disciplines and construction teams.
• Candidate can start work in short notice is preferred.

Only shortlisted candidates will be notified.

Responsibilities

• Responsible for providing technical support to the plating department laboratory and engineering and manufacturing activities
• Responsible in resolving all chemical related issues.

Requirements

• Min Diploma in Chemistry or Chemical Engineering
• Min 3 years of working experience in laboratory in chemical industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Mechanical Design Engineer

• Working Hours: Monday-Friday [8.30am - 5.45pm]
• Location: Kaki Bukit
• Salary: $3,000-$4,500

Requirements:

• Degree/Diploma in Mechanical Engineering
• Degree with min 3 years design experience and Diploma with min 4 years design experience
• Good design experience in Machine Automation, Robotic Systems, Material Handling Systems and good to have experience in Fixtures & Tooling.
• Good knowledge on Solid Works / Pro E / AutoCAD
• Must able to travel in short notice & Good in Customer Engineering

Jobs Scope:

• To plan organize, co-ordinate and implement projects in timely manner
• Ensure schedule and requirements are met to customer criteria
• Participation in feasibility studies, quotation, design, product development to presentation.
• Follow up with hand on troubleshooting and training.

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Responsibilities:

• Responsible for installation, maintenance, troubleshooting and repairing of MALDI and TOF systems.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers via both onsite and remote modes.
• Other duties as assigned.

Job Requirements:

• Diploma or bachelor's degree in electronic and electrical engineering or equivalent.
• At least one year of experience in regional technical support role.
• Must be able travel in the Asia Pacific region.
• Familiarity with remote technical support is desirable.
• Prior experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be a distinct advantage.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates will be notified.

Jonathan Tan

Consulting Manager

EA Reg No: R1545359

Recruitment Agency License No: 23C1498

Job Description

• Industry/Organization Type: Manufacturing of Scientific Instruments
• Position Title: Sales & Application Engineer
• Working Location: Upper Thomson
• Working Hours: Monday – Friday, 8.30 am – 5.30 pm
• Salary Package: Up to $4,500 + AWS + Transportation Allowance/Reimbursement
• Duration: Permanent

Key Responsibilities

• Perform end-to-end sales processes, including lead generation, negotiation, and closure, for a range of Scientific Instruments.
• Actively seek out new business opportunities and achieve sales targets through strategic planning and market analysis.
• Provide detailed technical consultancy to clients, offering solutions and addressing application challenges.

APPLY NOW!!!

• Minimum Diploma in Chemistry/Chemical/Engineering with at least 1 year of relevant working experience
• Candidates with background in sales or laboratory experience would be advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66161 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

1.Perform scheduled maintenance for BMS / Security System / ELV System at the customer’s site

2.Troubleshoot and repair works on the equipment or system that has broken down

3.Carry out A&A works

4.Provide technical and engineering supports

5.To co-ordinate with relevant parties to ensure the works are carried out smoothly and in proper manners

6.Other ad-hoc duties as assigned

Job Requirements:

1.ITE / Diploma / Degree in Mechanical or Electrical or Electronics Engineering

2.Candidates without experience will be considered

3.Experience in one or more of the following fields will be an added advantage:

· Building Management System

· Building Automation System

· PLC System

· Security / Access Control / CCTV System

4.Able to work overtime when is necessary

5.Responsible and positive attitudes

Job description:

• Prepare basic design of heat, mass balance, PFD, P&ID, process calculation for Water & Wastewater, RO, Demin, Pre-Treatment, Biological, Chemical, Produced Water Treatment, Desalination, Electrochlorination, Zero Liquid Discharge, Ammonia/Sulphate Removal, Condensate Polishing, etc. applications.
• Knowledge of equipment sizing, vessel, tank and selection of material, instrumentation, control philosophy, cause and effect matrix, HAZOP, IPF, SIL study, IOM manual, etc.
• Prepare a bill of material for equipment and material and source for manufacturer, supplier and fabricator to build up the costing sheet with quotation and proposed additional AVL.
• Verification of performance guarantee such as process parameters, electrical power, chemical consumption, replacement, etc.
• Preparing datasheet for RFQ and review offers from sub-vendor for compliance to technical specification, Ex-d, ISA standards, codes and regulation.
• Support Tendering team in preparing proposals inline with tender requirements.
• Ensure all costs are captured accurately in the costing file. Review costings and technical solution with Head of Departments.
• Work with commercial and various cross functional teams like SCM, Project Management, Process, Mechanical applicants for supporting the bids in terms of techno-commercial costings and writeups.
• Identify potential risks in the bids, vendor quotations and estimates, and in any related contract agreements across customers/channels.
• Occasional travel to handle customer clarifications.
• Collects and archives documentations regarding the offer/order and records assumptions and decisions taken during the tendering process.

Job requirements:

• Bachelor Degree in Chemical/Environmental Engineering or equivalent.
• Familiar with international standards, codes and regulations, offshore and onshore.
• Minimum 3 years of relevant experience in Oil & Gas, Chemical, Power Plant Industries.
• Meticulous with ability to prioritize work tasks to meet deadlines.
• Good communication and presentation skills.
• Have experience working with international teams.
• Willing to travel.

Location: Jurong East

Working Hours: Mondays to Fridays @ 9:00 am – 6:00 pm

Cost Range: S$8k to S$9k

Requirements

Technical + Junior management role

1. Role and responsibilities

o This includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.

o Assist the Tier 1 Engineer to resolve the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.

o Undertake tickets that are beyond the capability of Tier 1 Engineer.

o Validate and reject/approve Tier 1’s MOP to ensure the contents are appropriate and address the intent.

o Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.

o Devise technical propositions with validation to address highly challenged situations.

• Minimum Cisco CCNP (12 months upon onboarded) and Alcatel ACSE certified.
• Pick up new skillset for work requirements.
• Co-train the Tier 1 Engineers to align and upskill the team’s technical competency.

1. Technical Competency

Tier 2 must be skilled in the following:

Products Knowledge

• Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISE, Cisco wireless, Cisco Firepower, SolarWinds, Alcatel Switches, and Smart Licensing (air-gapped environment).
• I/O Modules, SSO, RPR, Sup Replacement with zero downtime, etc for the abovementioned products.

Hands-on Skillsets

Hardware Issue / Patching / Vendor Engagement

• Provide remote or physical onsite support to rectify the technical issue.
• Understand the escalation process well enough to provide timely and accurate support to the team members.

Troubleshooting Skillset

Strong troubleshooting Knowledge in:

• Strong technical competency. Able to resolve 70% of the tickets undertaken.
• VLANs (Access/Trunk/Native VLAN), Spanning tree protocols (802.1d and 802.1w).
• First Hop Redundancy Protocols (HSRP, VRRP – with and without object tracking).
• EtherChannel/Port Channel/virtual Port Channel (vPC), Port Security, Local SPAN.
• IP Routing (Static routing, OSPF, EIGRP, and BGP) for VRF and non-VRF routing.
• Tunnelling Protocols (GRE, IPSEC), IP MTU, IP MSS
• Intermediate understanding of Multicast (PIM-SM) – Able to explain the functional components of PIM-SM. Able to troubleshoot MSDP issues and devise a plan to restore the multicast flow.
• VRF-based troubleshooting for IP routing and Multicast.
• ACL, AAA, 802.1x, Radius and TACACS+.
• NTP, Syslog, local logging
• SNMPv2 & SNMPv3 – SNMP polling vs trap.

1. Mastery of New Technology

• Mastery of Cisco Firepower (FMC, FTD, and FDM) for Day 2 function
  • Able to perform image software of Cisco FMC, FTD, and FDM (all in standalone and HA configuration). Backup and restore config. Understand and able to deploy basic firewall rules.
  • Understand and able to execute license transfer for Firepower and other Cisco equipment (Understand Traditional License vs Smart Licensing – air-gapped environment (SLR, PLR))
• High-level understanding of Cisco ISE for 802.1x and AAA
  • Able to infer based on technical assessment if the issue is related to network devices or Cisco ISE.
  • Able to articulate the function of 802.1x and AAA in an operational or failure state. What are the workarounds if ISE’s services have misbehaved or failed.

Info can be share ATM: -

• Basic $2000 - $2500 + AWS + (Laundry $30, handphone $70)
• UBI area
• 5.5 Days (Mon-Fri 8:30am to 5:30pm) , (Saturday 8:30am to 12:30pm)

Your Responsibilities: -

• Effectively handle service administration to maintain high customer satisfaction
• Promptly and courteously respond to customer inquiries and service bookings
• Offer technical advice and suggest additional workshop services to meet customer expectations
• Conduct road tests and basic diagnosis checks with customers
• Provide accident claim advice, repair quotes, and handle necessary administration tasks
• Support corporate customers with both administrative and technical assistance
• Keep customers updated on repair progress and ensure timely job completion
• Manage bike bookings and prioritize services as needed
• Collaborate with the Workshop Supervisor to ensure efficient workflow and meet sales targets
• Monitor unpaid bills and follow up on outstanding credit

You will need: -

• Possess a valid Class 2B driving license
• Possess NITEC or equivalent
• Preferably with 2 years experience in similar industry.

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Job Description

• Pre-plan and prepare construction schedule, coordinate activities

• Close monitoring of construction work activities

• Study project specifications such as civil/structural, architectural and M&E drawings

• Prepare daily/weekly/month site report

• Maintain safe and clean working environment and ensure compliances according to standard rules and regulations

• Liaise with both internal and external parties for efficiency.

• Other ad-hoc duties as assigned by Project Manager

Requirement

• Degree in Engineering (Civil) or related field recognised by PE Board.

• Minimum 5 years of work experience in similar capacity

• A team player with good communication skills

• Meticulous and attentive to details

Responsibilities

• Responsible managing waste water plant & DI water plant with existing chemistries, instrumentation.
• Responsible for providing technical support to the plating department water treatment, laboratory and engineering and
• manufacturing activities
• Responsible for leading the water treatment section to resolve all issues related water.

Requirements

• Min Degree in Engineering or relevant
• Min 3 years of working experience in manage water treatment system

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Description

Responsible for service operations in Asia and China Markets

Responsibilities

• Responsible for service sales development in assigned region
• Management of supply chain for service business and operational developments
• Lead local technology service team and after sales service operations
• Cross team collaboration for projects and services
• Build long term customer relationships through in-depth knowledge of customer’s unique operational needs for optimisation of equipment life cycle
• Identify and implement sales and service-related opportunities in various service agreements
• Develop service strategy and long-term strategies implementation
• Marketing of services to meet customer's needs
• Evaluate, analyse and report customer feedback to HQ on customer satisfaction
• Reports and presentation at global service team meetings

Requirements

• Bachelor’s Degree in Engineering/Business Development/After Sales Service
• At least 5 years’ experience in global supply chain management or management of service business
• Experience in mechanical engineering/plywood/other wood processing industries are an advantage
• Proficient in Microsoft Office, D365 (ERP), AutoCAD or similar designing applications
• Travel to assigned region when required
• Structured and data-driven

We regret that only shortlisted candidates will be notified.

Right Search Pte. Ltd.

EA Licence Number: 22C1170

Tel: 6978 4641

EA Registration Number: R23117177

EA Personnel: Heida Neo