JOB ACCOUNTABILITIES
· Overseeing daily customer service operations, ensuring smooth and efficient processes.
· Training and providing support to less experienced team members.
· Enforce the Standard Operating Procedure (SOP) and implement process improvement system.
· Ensure efficient communication and escalation of cases across teams/departments/functional unit.
· Communicate regularly between Sales, Customers & factories to ensure timely preparation of sales quotations, processing of orders, invoicing and releasing of shipments.
· Review contracts, purchase orders, LCs, Terms and Conditions received from customer.
· Handle full LC negotiation process, activities include resolving discrepancy promptly to obtain payment from bank.
· Identify and respond to customers’ enquiries and provide recommendations to resolve problems including complaints.
· Manage back-orders and/or impact of supply interruptions on customer, providing timely updates and communications to customers by working together with internal and external stakeholders.
· Coordinate shipping efforts between various factories, logistics and third-party suppliers
· Ensure proper documentation and all order management processes are in accordance with corporate policies on revenue recognition, costing, and various import and export regulatory.
· Perform month closing activities, including AP/AR process and inventory stock take.
· Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
· Preparing and presenting monthly, quarterly, and annual reports of operations.
· Ensure orders comply with local and international Export Control regulations.
· Perform any other duties assigned by superior.
· Provide support at sales-related marketing events.
EDUCATION AND EXPERIENCE
· Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma in Logistics, Supply Chain Management or equivalent.
· Minimum 3 years' working experience in similar role.
· Highly proficient in Microsoft Office.
· Experience in handling and drafting letter of credit.
· Strong knowledge of customer service, trade incoterms and customs procedures.
· Strong leadership and adaptable to changes in a highly dynamic work environment.
· Strong communication skills and negotiation skills.
· Language proficiency in both English and Mandarin to communicate with key stakeholders.
· Prior experience using Microsoft Dynamics NAV/ JDE system is a plus.
· ERP implementation experience is a plus.
· Singaporean is preferred.
KEY COMPETENCIES
Skills, attitudes, and behaviours necessary to be competent in the role include:
• Pleasant character with a positive working attitude.
· Ability to work under pressure in a fast changing and demanding environment.
• Ability to work on own initiative and with limited support and day-to-day supervision.
• Must be able to communicate with Mandarin speaking associates.
• Excellent communication skills, confident and able to multi-task.
• Preferably able to commence work immediately.
OTHERS:
By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to our headquarter for review and consideration for the purpose of this job application.
Morgan Advanced Materials is anEEO/AA/M/W/D/V Employer
What are the advantages of working for us?
· Attractive Salary Package
· Medical Benefits, AWS
· 5-days work week
· Job Security
· Career / Development Opportunities
· Work-life balance
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