Customer Service Team Lead / Manager - (order management and logistics)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: City Hall

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.

Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.

Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.

Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.

Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.

Review and refresh key performance indicators (KPIs) on internal team and external partners.

Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.

Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

Degree/Professional certificate in a related field preferred.

5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.

Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes

Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

You will be part of a Startup in Singapore, focusing on providing sustainable energy solutions. The company is looking for an Operations Manager to oversee the current and upcoming projects within the company, and ensure smooth operations and timely project completion.

You will be reporting to the partners of the start up, and will work closely with the project team comprising of Sales/Account Managers, R&D and Technical Professionals to ensure smooth running of projects from start to completion.

Job Responsibilities:

• Strategic Planning: Design and execute the company's operations strategy and roadmap. Align operational efforts with overarching business objectives and goals.
  Identify opportunities for growth, improvement, and expansion.
• Operational Excellence: Manage all aspects of daily operations. Establish and enforce policies, procedures, and best practices. Drive initiatives to enhance efficiency and productivity.
• Process Optimization: Evaluate and refine processes across all business functions.
  Introduce lean methodologies, automation, and technology solutions. Address and resolve operational inefficiencies and bottlenecks.
• Resource Management: Allocate and utilize resources effectively and cost-efficiently. Oversee operational budgets and capital expenditure. Maximize resource usage for optimal outcomes.
• Risk Management: Identify, assess, and mitigate operational risks. Develop contingency plans and risk management strategies. Ensure compliance with legal, regulatory, and industry standards.
• Supply Chain and Logistics: Optimize supply chain and logistics processes. Manage supplier relationships, contracts, and procurement activities. Oversee inventory management and distribution channels.
• Facilities and Infrastructure Management: Maintain facilities, equipment, and infrastructure. Ensure safety, security, and environmental compliance. Plan for facility upgrades, relocations, or modifications.
• Quality Control and Assurance: Define and uphold quality standards and procedures. Monitor adherence to quality assurance protocols. Implement corrective actions and continuous improvement measures.
• Performance Measurement and Reporting: Develop and track key performance indicators (KPIs). Analyze and report operational performance to senior management. Use data insights to identify improvement areas.
  Leadership and Management: Lead and mentor the operations team. Recruit, develop, and retain top talent. Promote a culture of accountability and excellence.
• Cross-Functional Collaboration: Work closely with China-based teams and other functions. Ensure effective communication and alignment across departments.
  

Requirements:

• Minimum Diploma or Degree in a relevant field
• 10 years of experience within a property management or facilities management company, preferably in a managerial capacity
• Team oriented
• Driven and proactive, and able to strive in a start-up environment

Other details:

• Work location: Paya Lebar
• Work hours: Mon to Fri, 10am to 7pm
• Budget: Up to $8,000 based on experience + attractive bonuses
• Incredible growth and development opportunities, as company has plans for listing in the next few years

To apply online please use the 'apply' function, with your updated resume attached.

(EA: 94C3609/R1442042)

• Position title : Sales Engineer
• Location: Loyang Way, Loyang Industrial Estate
• Working Days: Mon - Fri
• Working hours : 830 a.m. to 530p.m.
• Salary : $3,000 - $4,500 (depends experience)

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position Overview:
We are seeking a motivated and experienced Sales Engineer to join our team. The Sales Engineer will play a critical role in driving sales and delivering technical solutions that meet our clients’ needs. This role requires a blend of technical expertise and sales acumen, as you will work closely with customers to understand their requirements, present tailored solutions, and support the sales process from inception through to implementation.

Key Responsibilities:

1. Customer Engagement and Relationship Management:

• Develop and maintain strong relationships with key customers and stakeholders.
• Conduct needs assessments to understand customer requirements and challenges.
• Provide technical consultation to customers, offering solutions that align with their operational goals.

2. Sales Support:

• Scout, develop and obtain leads with new customers to develop sales in your assigned territory.
• Prepare and deliver compelling presentations and product demonstrations to potential clients.
• Develop detailed quotes and proposals, addressing customer needs and specifying technical requirements.

3. Service Support:

• Liaise with customers, end-users and purchasers to introduce the company’s service capabilities.
• Drive the sales of services to existing and new customers with equipment sold by the company.
• Coordinate with the engineering and service teams to ensure seamless project execution and delivery.
• Act as a point of contact for post-sales support, troubleshooting and sales of service.

4. Market and Product Knowledge:

• Stay up-to-date with industry trends, emerging technologies, and competitive landscape.
• Continuously enhance product knowledge and understand advancements in equipment and service offerings.
• Share insights, feedback and customer requirements with the product development and marketing teams to drive innovation.
• Participate in all company-participated trade shows and seminars in Singapore and abroad.

5. Training and Support:

• Educate customers on equipment features, benefits, and maintenance requirements.
• Conduct training sessions for customers and internal teams to ensure proper usage and understanding of products.
• Assist management with any other ad-hoc tasks and duties as and where required.

Requirements

• Education: Bachelor’s degree in Engineering, Mechanical Engineering, Electrical Engineering preferred or related technical field, Minimum Diploma in related technical field.
• Experience: Minimum of 3 years of experience in a sales engineering role, preferably within the equipment sales and service industry.
• Technical Skills: Strong understanding of vacuum pump technology or other technical equipment. Proficiency in technical sales and solution design.
• Sales Skills: Proven track record in achieving sales targets and managing customer relationships.
• Travel: Required to support regional customers in Southeast Asia (30-40%).

Duration: 2 years contract

Location: Depot Road (Moving to Gombak in Q1/Q2)

Working hours: Mon - Fri (8am - 530pm)

Responsibilities

• Provide operational and administrative support to the pre-enlistment medical activities and the related support services
• Receive cases, analyse the background and follow up actions required
• Communicate with appellant where required, and with internal stakeholders for necessary actions
• Correspond with various agencies to retrieve data and inputs necessary for case resolution or submission. Ensure that responses adhere to process flows.
• Conduct investigation on process gaps to determine root cause and provide advice for rectifications.
• Liaise with business process owners, ground users and system technical teams to rectify or improve process gaps.
• Support, conduct audit and track submission of reports.
• Provide clear and concise advice and responses to the queries raised via phone call and/or email.
• Carry out administrative tasks to ensure processes are complete.

Requirements

• Min. Polytechnic Diploma/Degree
• Proficient in Microsoft Office applications (Excel & Word)
• Excellent communication and interpersonal skills
• Meticulous with keen attention to details, highly disciplined, service-oriented and good team player
• Energetic individual who can work well independently and as part of a team.
• Track record of customer service experience and competency
• Able to handle different types of customers and complex cases
• Strong analytical and problem solving skills
• Proven leadership skills will be an advantage

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

TikTok LBS Platform's goal is to build a global high-quality LBS database and high-performance LBS services that connects TikTok users with nearby merchants and local services.

- Build a global POI (Point of Interest) database, multi source POI integration and POI nearby search service to support TikTok local services.

- Build geocoding database, geocoding service, and IP Location service to support TikTok local services and monetization product

- Participate in the analysis/mining of location-based data based on compliance requirements, and build a location-related data warehouse

- Develop global general location based service (LBS) with high concurrency and low latency.

- Improve system design and architecture to ensure high stability, performance and reliability of the product.

- Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.

Qualifications

Minimum Requirements

- Bachelor/Masters in Computer Science or related major

- Proficiency in building backend services for large-scale consumer-facing applications

- Proficient in at least one of the following languages: Go, Python, Java, C++.

- Deep understanding of computer architectures, data structures and algorithms.

- Familiar with common components such as MySQL, Hive, Redis, Spark, ElasticSearch, Message Queue and RPC.

Preferred Qualification:

-Experience in R&D of geographic location-based data is preferred, such as POI(Point of Interest) data, Geocoding related data.

-Experience in big data、data warehouse、streaming data flow and real time data processing system is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Leading Utilities Group company

Duration: 6 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)

Job Duties

· Process letters and emails correspondences to customers upon request

· Attend to incoming General Hotline calls

· Manage customer enquires via livechats

· Handle customer enquiries on payment arrangement and reconnection

Requirements

· At least 1 year of relevant work experience in customer service

· Excellent verbal, written and interpersonal skills

· Ability to multitask, organize and prioritize work

· Ability to work independently while being a cohesive team member

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10459

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui

Work location: Paya Lebar

Working hours: Mon - Fri, 9am - 6pm

Salary range: $3000 - $3800 (Depending on work experiences)

Job Purpose

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.

The Job

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have

Purpose of the job

To ensure excellence in delivery of financial accounts, including financial statements, management accounts, and annual returns, by overseeing the local private clients’ accountants and coordinating with the Mauritius Private Clients accountants assisting with the preparation.

This role offers an excellent opportunity to quickly build upon accounting, tax and financial management experience, especially in the private clients’ space.

The candidate will form part of a vibrant Trust Services (Private Clients) team, that lends his/her accounting expertise to bring greater value to the private clients’ relationships.

MAIN RESPONSIBILITIES

• Support the local Trust Services (Private Clients) team by taking ownership and responsibility over preparation and quality of the financial accounts within the team.
• Managing a portfolio of clients accounts ensuring high quality service deliverables to clients, including but not limited to, review and preparation of the financial accounts where applicable.
• Ensure excellence in delivery of all financial accounts of the local private clients team.
• Coordinate, liaison and lead the accounting process with Group centralised accounting team (i.e. Mauritius) where applicable, towards ensuring excellence in delivery of accounts.
• Review and prepare full or partial sets of accounts (monthly, quarterly and yearly) for the portfolio of clients.
• Ensure accurate recording of accounting transactions and analyse financial information, to prepare meaningful management accounts and supporting schedule
• Prepare tax computation and assist with tax compliance matters.
• Ensure payments are processed in compliance with the client’s policies and statutory requirements.
• Review and prepare financial statements under SFRS and other international GAAP where applicable
• Coordinate with external parties including external auditors, tax agents, corporate secretarial and government authorities, where required
• Establish good client relationships through positive interactions with the clients
• Liaise with banker, auditors and other professional parties where required
• Any other such duties that would be reasonably required for this role.

#LI-Hybrid

#LI-DR1

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

TikTok LBS Platform's goal is to build a global high-quality LBS database and high-performance LBS services that connects TikTok users with nearby merchants and local services.

- Build a global POI (Point of Interest) database, multi source POI integration and POI nearby search service to support TikTok local services.

- Build geocoding database, geocoding service, and IP Location service to support TikTok local services and monetization product

- Participate in the analysis/mining of location-based data based on compliance requirements, and build a location-related data warehouse

- Develop global general location based service (LBS) with high concurrency and low latency.

- Improve system design and architecture to ensure high stability, performance and reliability of the product.

- Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.

Qualifications

Minimum Requirements

- Bachelor/Masters in Computer Science or related major

- Proficiency in building backend services for large-scale consumer-facing applications

- Proficient in at least one of the following languages: Go, Python, Java, C++.

- Deep understanding of computer architectures, data structures and algorithms.

- Familiar with common components such as MySQL, Hive, Redis, Spark, ElasticSearch, Message Queue and RPC.

Preferred Qualification:

-Experience in R&D of geographic location-based data is preferred, such as POI(Point of Interest) data, Geocoding related data.

-Experience in big data、data warehouse、streaming data flow and real time data processing system is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Marine Service Engineer

Office location : Boon Lay
Working Location: On board ship

Working days : 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description

• Conduct periodic inspections, repair, service and maintenance of marine equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

Work location: Eunos

Working hours: Mon - Fri, 9am - 6pm

Salary: Between $3200 - $3800 (Depending on work experiences)

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Seeking for Mobility Service Specialist

Duration: 1 Year Contract

Flexible Work Hours: 10AM - 7PM / 9.00AM - 6.00PM

Work Location: Central

Team Introduction:

Global Mobility Service team endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee mobility process. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems and services. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their mobility

Responsibilities:

• Provide support to APAC immigration cases from initiation to completion, providing a high-quality experience to all stakeholders.
• Continually the APAC immigration program through process improvements, automation, data & insights.
• Build good partnerships with cross-functional teams and HRBPs to deliver a high bar of user experience for the employees and business stakeholders.
• Work on various projects relating to APAC Mobility policies and process improvement, providing insights and contributing to global or regional tasks.
• Work together with the mobility immigration vendor in all stages of execution.

Requirements :

• Bachelor's degree or equivalent practical experience
• Analytical and problem-solving skills, sense of responsibility, ability to produce and analyse data, attention to detail, and willingness to promote better solutions
• Strong team collaboration and communication skills and the ability to cooperate efficiently with stakeholders.
• Able to handle confidential information in a mature and professional manner
• Able to use digital tools to enhance operation productivity
• Coordinator to liasie with chinese stakeholders, mandarin is essential

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

https://sg.go.persolkelly.com/job/details/10523

• Position title : Sales Engineer
• Location: Loyang Way, Loyang Industrial Estate
• Working Days: Mon - Fri
• Working hours : 830 a.m. to 530p.m.
• Salary : $3,000 - $4,500 (depends experience)

Interested applicants can also send your resume to WA: +65 8016 4051 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position Overview:
We are seeking a motivated and experienced Sales Engineer to join our team. The Sales Engineer will play a critical role in driving sales and delivering technical solutions that meet our clients’ needs. This role requires a blend of technical expertise and sales acumen, as you will work closely with customers to understand their requirements, present tailored solutions, and support the sales process from inception through to implementation.

Key Responsibilities:

1. Customer Engagement and Relationship Management:

• Develop and maintain strong relationships with key customers and stakeholders.
• Conduct needs assessments to understand customer requirements and challenges.
• Provide technical consultation to customers, offering solutions that align with their operational goals.

2. Sales Support:

• Scout, develop and obtain leads with new customers to develop sales in your assigned territory.
• Prepare and deliver compelling presentations and product demonstrations to potential clients.
• Develop detailed quotes and proposals, addressing customer needs and specifying technical requirements.

3. Service Support:

• Liaise with customers, end-users and purchasers to introduce the company’s service capabilities.
• Drive the sales of services to existing and new customers with equipment sold by the company.
• Coordinate with the engineering and service teams to ensure seamless project execution and delivery.
• Act as a point of contact for post-sales support, troubleshooting and sales of service.

4. Market and Product Knowledge:

• Stay up-to-date with industry trends, emerging technologies, and competitive landscape.
• Continuously enhance product knowledge and understand advancements in equipment and service offerings.
• Share insights, feedback and customer requirements with the product development and marketing teams to drive innovation.
• Participate in all company-participated trade shows and seminars in Singapore and abroad.

5. Training and Support:

• Educate customers on equipment features, benefits, and maintenance requirements.
• Conduct training sessions for customers and internal teams to ensure proper usage and understanding of products.
• Assist management with any other ad-hoc tasks and duties as and where required.

Requirements

• Education: Bachelor’s degree in Engineering, Mechanical Engineering, Electrical Engineering preferred or related technical field, Minimum Diploma in related technical field.
• Experience: Minimum of 3 years of experience in a sales engineering role, preferably within the equipment sales and service industry.
• Technical Skills: Strong understanding of vacuum pump technology or other technical equipment. Proficiency in technical sales and solution design.
• Sales Skills: Proven track record in achieving sales targets and managing customer relationships.
• Travel: Required to support regional customers in Southeast Asia (30-40%).

Contract duration: 2 years

Location: Changi (Sealand Road)

Responsibilities

• Handle telephone enquiries and front desk duties.
• Coordinate with security team on vehicles, vendors, occupants, contractors or visitors entering the premises.
• Account and recording of damaged items, loss of equipment, defects after the guests’ have checked out.
• Communicate charges of damaged or loss items to occupants and escalate appeals for wavier to Resorts Ops Manager for processing.
• Conduct regular inspections to ensure the Resorts are well maintained. To record and report any defect and to engage Facility Management team to schedule repairs and maintenance.
• Administer resorts’ inventories and office stationery purchases.
• Assist on issues surfaced up by the housekeeping/security team/occupants in the absence of the Resorts Ops Manager.
• Assist occupants with basic troubleshooting such as issues with equipment examples refrigerator, air-condition or TV sets.

Other responsibilities

• Function as the Point of Contact (POC) for the followings:
  With Linen Laundry Service Vendor - Coordinate with Linen Laundry Service Vendor on the dispatch and collection of dirty linens.
• Logistics & Inventories
  a. Handles linen inventory and purchasing if stock is low
  b. Co-ordinate with housekeeping team for the accounting and preparation (example defect detection) of the linens for the villas.
  c. Administer villa inventory list amendments (4, 3 and 2-bedroom villas):
• Report of shortfall/additions of inventories
• Facilitate on boarding of physical inventory lists (both normal stores and linens) to online inventory tracking list and accounting of items issued to housekeeping staff or occupants directly.

Requirements

• Diploma in Hospitality
• At least 1 year of experience in customer service / hotel operations
• Good verbal and written communication skills
• Team player

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown

Contract: yearly renewable based on business needs and individual performance

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:
• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Programme Executive

• Working days: 5.5days
• Working Times: Monday - Friday (9am to 6pm) Saturday (9am -1pm)
• Working location: Eunos & Around Welfare Home
• *require to visit other welfare home for meeting
• Salary range: SGD 2600 - SGD 3000

Job Details

As a Programme Executive, you will be part of the Centralised Programme Coordination Team, and will be responsible for ensuring that programmes are delivered in a consistent, effective, and efficient manner that meet the required standards of relevant policies and regulations.

Job Responsibilities:

• Coordinate the implementation of programmes across different facilities, ensuring that they are delivered in a consistent, effective, and efficient manner
• Ensure that programmes meet the required standards and achieve the desired outcomes of client engagement
• Work closely with facility staff to develop and implement programme plans
• Monitor and evaluate programme performance, and make recommendations for improvements as needed
• Facilitate communication and collaboration between facility staff, programme participants, and other stakeholders.
• Manage programme budgets and resources

Job Requirements

• Experience in programme coordination, preferably in a social service or healthcare setting
• Relevant working experience in healthcare or social service sector

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

About the Role

Our client, a rapidly growing organization is seeking a Sales Development Manager to lead and develop a high-performing Sales Development Representatives (SDR) team in Asia. This leadership role focuses on driving pipeline growth, optimizing team performance, and collaborating across departments to achieve ambitious sales objectives.

Key Responsibilities

Team Leadership and Development

• Manage and support the current SDR team through onboarding, training, and mentorship.
• Train SDRs on end-to-end sales processes, including discovery calls, demos, and closing techniques.
• Mentor team members to improve prospecting strategies, account planning, and discovery efforts.
• Conduct group training sessions and team meetings to foster collaboration and knowledge sharing.

Performance Management

• Drive activity levels to maximize lead-to-opportunity conversion rates.
• Monitor and evaluate SDR performance to meet and exceed targets for accepted opportunities, revenue, and pipeline growth.
• Develop personalized growth plans for team members to ensure continuous development and career progression.

Strategic Partnerships

• Collaborate with sales managers to align on lead volumes and conversion goals.
• Partner with marketing to design and execute impactful campaigns tailored to the market needs.

Hiring and Expansion

Recruit and onboard standout candidates to grow the SDR team in line with business needs.

Qualifications

• Minimum 3 years of people management experience.
• Proven track record managing and developing SDRs or similar roles in a fast-paced sales environment.
• Strong knowledge of the sales development process, from prospecting to deal closure.
• Demonstrated ability to drive team performance and achieve pipeline growth targets.
• Excellent communication and coaching skills, with the ability to inspire and motivate a team.
• Experience working collaboratively with sales and marketing teams to create and implement successful campaigns.
• Data-driven mindset with strong analytical and problem-solving abilities.
• Bachelor’s Degree is mandatory.
• Singapore citizens or permanent residents (PR) are highly preferred.

- EA License: 24S2432

- EA Reg No.: R24121500

• The role of the Private Banking Relationship Manager (RM) is to understand client requirements across Non Resident Indian (NRI) customer base, ensure superior service and provide regular updates to the client on financial markets developments and on clients’ portfolios
• Acquire High Net-worth Clients & mine existing relationships across NRI customer base
• Facilitate FCNR/ Indian Rupee (INR) deposits as per the applicable product framework as part of overall asset allocation
• Provide appropriate investment advise to the clients based on their needs and risk profile in conjunction with the house views on various products and asset classes
• Conducting financial need mapping of clients to analyze key parameters including risk profile, asset allocation, investment horizon and liquidity needs
• Construction of customized portfolio proposals for clients through allocation of client funds into products across debt, equity and other asset classes
• Active review and re-balancing of client's AUM through timely buy/ sell/ hold calls triggered by clients' preferred or recommended allocation
• Responsible for striving towards the AUM Growth & Revenue generation from the relationships with ICICI Bank Private Banking - Singapore
• Responsible for ensuring regulatory compliance as laid down by relevant teams/ authorities at all times
• To have a keen understanding and full awareness of, and adherence to, in-country regulatory framework, rules of engagement in the sales and marketing of investment
• Any other relevant task as assigned by Reporting Manager

Job Requirements:

1. Candidate should have 3+ years of relevant banking experience
2. Customer Relationship Management skills
3. Knowledge of Financial Markets & Products (eg: Bonds, Equities, FX, etc.)
4. Knowledge and understanding of Indian banking landscape, India market and macroenvironment

The Client Solutions Manager of Meta’s APAC team is a strategic and enthusiastic solution-driver and business consulting specialist who puts our customers at the core. This is an outstanding opportunity to build and manage key relationships, be a platform and product expert, serve as a trusted adviser in marketing and advertising strategies, lead media planning and measurement for our Telco partners in the region.

The role is embedded in the Telco Ecosystem Partnerships team to build executional and functional partnerships, use data and analytics to devise comprehensive solutions, and drive revenue by negotiating and optimizing opportunities that deliver on our telco client’s business objectives. Success in this position requires digital marketing expertise, significant relationship management skills, consultative sales experience, analytical skills, a passion for excellence in client service, a “challenger” attitude, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.

Responsibilities

• Analyze the client’s business plan to devise integrated marketing and advertising strategies optimally incorporating Meta solutions to maximize client value
• Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of Facebook solutions
• Serve as external product consultant educating clients and agencies on product solutions and driving product adoption
• Drives product innovation internally with XFN partners based upon market trend and emerging needs of clients
• Plan media and creative structure and oversee the implementation of campaigns to deliver against client business objectives
• Outline and oversee measurement scheme, tracking, and results delivery to study the effectiveness of Facebook solutions
• Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
• Collaborate to exceed sales and yield goals for the book of business that assigned to you
• Manage complex external and internal work streams, and optimize clients’ advertising operation mode to meet business objectives
• Oversee internal account operations (e.g. troubleshooting and fixing issues, monitoring and alerting ads policy violations, setting up account and financial details, etc.)
• Build and manage relationships with both C-Suite and front-line stakeholders in clients and agencies (media, creative, FMP, etc.)
• Collaborate very closely with a diverse group of internal cross functional teams and cross region counterparts

Minimum Qualifications

• BA/BS degree in Engineering, Computer Science, Math, Statistics, Economics, Business, Marketing or related field
• 6+ years’ experience working directly with marketing, media and/or consulting firms and demonstrated execution skills required
• Effective and creative problem solving, decision-making and presentation skills
• Experience working effectively with XFN teams and all levels of management (internally and externally)
• Experience managing multiple projects while maintaining strict attention to details
• Experience communicating, collaborating and working effectively on a team
• Ability to confidently present to build ongoing relationships with external clients
• Strong analytical skills and experience
• Ability to manage clients whose usual business language is English

Preferred Qualifications

• Experience with the digital advertising (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM)
• Understanding of the telco and mobile app technology industry and the mobile app ecosystems
• Experience with data visualization tools or analysis tools
• Extensive experience as a Meta user and familiarity with Meta’s ad solutions

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need an Application Development Manager.

An Application Development Manager is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

· Customer-facing technical consulting experience with ServiceNow, ServiceNow platform development

· Experience with release/version upgrades including scheduling cloning and migration of data from instances

with ServiceNow

· End-to-End development and complex workflows

· Applies innovative technical solutions to business and the application processes

· Defines and documents procedures for processes and workflows

· Works on multiple projects as a project team member, occasionally as a project leader

· Responsible for troubleshooting problems as reported by users

· Supports Web access and electronic messaging services and maintains a secure systems environment

· Communicates effectively with management and other members of the project

· Integration of disparate systems using SOAP and REST APIs

· Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration

· Creation of Web Service for data integration

· Additional duties as assigned and defined by management.

· Handle Architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture.

· Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations.

· Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models.

· Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation.

· Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.

· Account for possible project challenges on constraints including, risks, time, resources and scope.

· Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks

· Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions.

· 5+ years ServiceNow development experience and 3+ years Solution Architect Role

· Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)

· ServiceNow certifications (Administrator is a must-have, Developer or Implementation Specialist are preferred)

· Bachelor’s Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience

· Development experience in following areas: Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP

· Extensive knowledge of two or more Front End Technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT

· Works effectively in a team-oriented, collaborative environment

· Strong interpersonal and oral communication skills

· High level of expertise in multiple system environments

· Proven problem-solving abilities and strong attention to detail and quality work output

· Domain Separation Experience

Duration: 12 months

Location: PLQ

Working hours: Mon - Fri (9am - 6pm)

Job Purpose

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.

Responsibilities

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2498

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

about the company
We are working with a regional corporate solutions organisation with a presence across APAC and Oceania. They provide a wide range of corporate services ranging from tax, payroll, accounting and company secretarial solutions and have clients ranging from small enterprises to large listed multinational corporations.

about the job
You will be an experienced corporate secretarial manager managing a team of corporate secretaries. In addition to corporate secretarial duties you will be handling a portfolio of clients, maintaining relationships with key contacts, reviewing fee structures and oversee credit controls for debt collection and prepare budgets and forecasts for the team.

about the manager/team
You will be mentoring a team of corporate secretaries and report to a director. You will be grooming, training and coaching a number of junior and corporate secretaries within your team.

skills and experience required
You should have at least 6 years of corporate secretarial experiences particularly in corporate solutions provider firms. ICSA/CSIS or its equivalent chartered secretarial qualifications are essential. You should be familiar with SGX announcements. Prior team management experience is an advantage.

To apply online please use the 'apply' function.
(EA: 94C3609/ R23115352)

Job Description:

Reporting to the Head/Deputy Head of Financial Institutions Department, this person will be the Custody Product manager overseeing custody business developments as well as project participation within the organisation.

Responsibilities:

a) Develop and maintain client relationship relating with custody business and future fund account business, by ensuring compliance with regulatory standards.

b) Main contact person to liaise with Head office custody team. Understand strategic business direction, collaborate with front office stakeholders to achieve business targets.

c) Articulate clearly on client’s requirements and propose implementation of customised custody operating model.

d) Propose fee quotation, ability to project client’s potential revenue generation based on client’s portfolio.

e) Engaging with internal stakeholders to line up the book of work, taking business priorities in consideration and driving timely deliveries across line of businesses.

f) Critical role where candidate will partner with core teams to lead time sensitive sales programmes effectively while managing both business and technology stakeholders to help capitalise on best deliverables to grow the business.

Requirement:

a) Bachelor’s degree with more than 10 years of working experience, preference given to candidate with more than 4 year experience in the sales activities related with custody, fund accounting and/or securities/fund operations in banking/brokerage sector.

b) Familiar with global custody business models and products, good customer relationships with sovereign, bank and non-bank clients and understanding of cross-boarder institutional investment business and QFI/CIBM channels.

b) High adaptability, ability to handle stress in a fast paced environment and efficient team manager.

c) Effective communication with good interpersonal skills.

d) Ability to conduct market research and excellent report writing ability in business Chinese so as to conduct report and provide service to Chinese speaking stakeholders.

OVERVIEW OF ROLE:

Responsible for delivering comprehensive L2/L3 support in the APAC region, along with management of a reliable IT infrastructure, including key applications, while supporting the Head of IT with implementing support and infrastructure solutions that meet IT service and strategic objectives.

Some global travel and out of hours work may be required.

Main Areas of Responsibility:

• Major Incident Commander for the APAC region
• Provide team leadership for international L2 team members in the following areas:
• Managing all tickets submitted in APAC working hours for all Group companies
• Providing 2nd line support for all Group offices in APAC
• Ensuring tickets are responded to within set SLA’s
• Supporting all user desktops, laptops and peripherals
• Configuration and deployment of all end user hardware
• Maintenance of the hardware inventory, asset tagging etc
• Ensuring the L2 team receive relevant training to support the end users
• Point of escalation, and mentoring, for 2nd Line support
• Maintain the rota to cover helpdesk hours
• Align with Odyssey Group’s external L1 partner to ensure needs are being met in the APAC offices
• Generate reporting statistics on Helpdesk performance
• Adopt a policy of ‘Shift Best’ and provide recommendations on how to achieve this
• Project manage and implement infrastructure and application deployments, upgrades and migrations
• Critical systems Subject Matter Expert:
• File services
• Exchange
• MS Teams
• Sharepoint
• Storage and Backups
• 3rd Line support for server, infrastructure and core application issues
• Design, implement and test DR & BCP plans
• Design and implement end-user training for new/upgraded products and processes.
• Monitoring and reporting on infrastructure performance and capacity
• Manage power shutdown process for APAC offices
• Assist the Head of IT to identify opportunities, strategic solutions, efficiency improvements and new technologies to improve the needs of the business
• Assist the Head of IT to develop standard operating procedures and best practices for IT and end-users
• Co-ordinating and managing consultants and contractors as required
• Maintain an up to date understanding of current end user technologies.
• Ensure adherence to existing IT policies, as well as reviewing, designing and supporting any new ones as required
• Work closely with Odyssey Re HQ on all existing and new initiatives

Required Skills and Levels of Competence

Must have:

• 5+ years IT Infrastructure support
• 3+ years previous Service Desk lead experience
• Advanced knowledge of the Windows stack
• Windows Server 2016-2022 deployment and migration
• Advanced Active Directory
• Microsoft Exchange administration
• Microsoft M365 administration
• Hands on experience with public and private cloud infrastructures – notably cloud migrations
• Experience managing hybrid computing environments comprising physical servers, virtual servers, storage etc – vSphere an advantage
• Strong experience with major infrastructure components such as Servers, Storage, Networking, Databases, Backup solutions
• A strong working knowledge of IT ticketing systems – ServiceNow an advantage
• SCCM management – including application deployment and upgrades

Advantageous to have

• Unix/Linux deployment and administration
• SQL deployment, upgrade and administration
• Sharepoint management and migration
• Experienced troubleshooting/Using Eurobase Software – Synergy2
• Experience managing Willis Tower Watson Software: ResQ, Igloo, Unify
• ITIL Foundation certification
• Relevant Microsoft certifications
• Personal skills
• Ability to work under pressure during critical incidents
• Ability to understand the urgency of critical issues and delivering projects on time and on budget
• Ability to work with management at all levels and take on board constructive feedback
• Extremely detail orientated and accurate with great attention to detail in everything undertaken
• Following and executing company policies and objectives
• Excellent communication skills, good with English (verbal and written)
• Good interpersonal skills/articulate
• Presentable, professional, punctual and demonstrate good work ethics
• Trustworthy and reliable
• Solutions orientated can demonstrate an ability to troubleshoot/problem solve
• Excellent stakeholder management skills
• Self-motivated, driven and able to work using their own initiative to overcome operational and project challenges
• A flexible and pragmatic approach

Job Descriptions

• Work closely with suppliers to formulate effective marketing strategies and plans.
• Develop and enhance suppliers relationship.
• Drive demand creation and product promotional activities.
• Work closely with Sales and FAE team to achieve sales and profit objectives.

Job Requirements

• Diploma or Degree in engineering electronics or equivalent.
• Minimum 3 years relevant product marketing experience from semiconductor industry.
• Excellent interpersonal, communication and presentation skills.
• Good analytical skills and proficient in MS office applications.
• Presentable with an outgoing personality, positive and a drive to succeed.
• Overseas travel is required.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 25008

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.