Position Overview:

We are looking for a highly motivated, results-driven, and entrepreneurial individual with a passion for innovation, to lead and grow the Singapore Chapter of our Global Startup Acceleration Program. This setup comprises of presence in Paris, Montreal and Singapore, running a common program worldwide.

This individual will be responsible for managing day-to-day operations of the program for the Asian region, driving the success of the program and of participating startups, and fostering strong relationships with mentors, investors, and partners.

As the Program Manager, you will play a key role in shaping the future of our accelerator program, coordinating and collaborating with the Chapter Managers in the other sites, to derive measurable impact to the Group's business and operations.

Responsibilities:

1. Program Management, operation and reporting

• Oversee the end-to-end management of the accelerator program in the region, ensuring alignment with the program in Paris and Montreal
• Manage the program’s operational processes, including application cycles, cohort selection, and participant evaluation
• Deliver excellent accelerator experience to founders, mentors, partners and all stakeholders
• Measure and track progress of startups, ensuring achievement of program milestones
• Develop and maintain dashboards and reporting system to track progress and success of startups within the program
• Prepare regular progress reports and presentation for senior leadership, stakeholders and investors

2. Mentorship & Network Development

• Cultivate and maintain relationships with a diverse network of mentors who can provide valuable guidance and support to startups
• Work closely with startups to understand their needs and provide tailored support, or to match with appropriate mentors
• Organise and manage mentor-mentee interactions, ensuring a high level of engagement and value for both parties
• Coordinate and facilitate workshops, mentorship sessions and networking events for cohort participants

3. Partnership and Business Development

• Identify and build relationships with strategic partners, including potential investors, corporate partners and service providers
• Collaborate with external organisations, industry associations, customers and thought leaders to enhance the program's offerings and reach
• Support startups in activities for raising capital

4. Startup support and advisory

• Identify challenges faced by startups and proactively offer solutions or connect them with appropriate resources
• Regularly assess the performance and growth of startups, providing feedback and recommendations for improvement

Requirements:

• Bachelor’s degree in Business, Entrepreneurship, or a related field (Master’s or MBA is a plus)
• 5+ years of experience in startup ecosystems, venture capital, business development, or management consulting
• Proven experience managing or supporting accelerator programs, incubators, or early-stage ventures
• Strong understanding of startup challenges, fundraising processes, business operations, and scaling strategies
• Exceptional communication and interpersonal skills, with the ability to build relationships with diverse stakeholders (startups, investors, mentors, etc.)
• Ability to think strategically and execute tactically in a fast-paced, high-pressure environment
• Strong organisational and project management skills, with the ability to handle multiple projects simultaneously

Preferred Skills:

• Knowledge of aerospace, defence and security industries
• Experience working with startups in a hands-on role
• Familiarity with startup tools, pitch decks, financial modeling, and fundraising platforms
• Fluency in the Korean language is an advantage because the business is engaging with the Korean startup ecosystem

As Customer Service and Logistics Manager, APAC you are part of the APAC Global Operations Team and play a key role in partnering with the APAC commercial and leadership team.

You are accountable for the overall performance and excellence of frontline customer services, ensuring excellent day-to-day operations and service standards.

Key Responsibilities:

• Lead and develop a high-performing customer service team.
• Collaborate with commercial, global, and regional functional teams.
• Manage open orders and resolve customer issues promptly.
• Led and coached the team in logistic operation excellence, delivering a cost-effective and right service logistic solution in APAC.
• Drive innovation and process improvements.
• Optimize system enhancements to enhance customer experience and efficiency

About You

We’re recruiting a Customer Service & Logistics Manager, APAC reporting to the Supply Chain Director, based in Singapore.

This role is varied for someone with a strong foundation and experience in managing complex order management, customer complaints, and logistics/supply chain-related queries.

This is a People Manager role where you will lead a team of 6 Customer Service representatives based in Singapore and support the business across Asia Pacific. You must have strong communication skills to liaise with stakeholders/vendors/customers across the region. You must also have a growth mindset and analytical and problem-solving abilities to work through challenges.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people worldwide consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

The main responsibilities of the role will be:-

• Leadership. Setting clear team goals, able to act proactively to ensure smooth team operations and effective collaborations. As a change agent and leader, strong communication skills are vital.
• Process development. Develop and implement standardised processes and procedures across the entire APAC comprising of North Asia, ASEAN, Australia New Zealand for all global Customer Services (CS) initiatives.
• Continuous Improvement. Lead cross-functional collaborations to drive business-wide improvements, focusing on customer service and order management enhancements. Work with business partners to identify and implement transformative changes that boost efficiency, productivity, and customer satisfaction.
• Logistic Strategy. Develop, communicate, and execute the logistic strategy and action plan to align with the APAC supply chain strategy and various stakeholders. Streamline logistics processes to reduce costs and improve efficiency.
• Logistics expert with a proven track record in analysis and process improvement, driving warehouse optimization and operational efficiency.
• Reduced order lead times by optimizing picking, packing, and shipping processes within the warehouse facility.
• Problem resolution. Oversees customer issues to ensure effective and long-term resolution of problems.
• Troubleshoot orders requiring special handling and respond to customer inquiries utilising excellent negotiation skills and process knowledge.
• Billing risk reporting- Ensure and support accurate and timely reporting to minimize billing errors and discrepancies.
• Timely Resolution – Ensure customer inquiries and issues are resolved promptly and efficiently. Set service level agreements (SLAs) for response and resolution times.
• Prepare management reports to provide good visibility on logistics performance and cost efficiency.
• Act as primary escalation point of contact for critical cases and ensure timely resolution.
• Drive order fulfilment through effective, timely customer communications concerning order confirmation, shipment transparency, scheduling, order change, special instructions, freight & distribution.
• Partner with global stakeholder teams to deliver PXO to meet customer expectations and the company's objectives.

EHSQS

Perform, maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to be based in the Asia Pacific HQ at Biopolis, Singapore (near Buona Vista MRT)

What You’ll have

• Degree in Business Administration / Supply Chain or related discipline.
• 8-10 years of experience in customer service, and logistics management roles, preferably in in FMCG industry.
• Proven track record in leading successful logistics operations, including warehouse management, inventory control and transportation.
• Previous working experience in 3PL is preferred.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience are a must. (preferably SAP - O2C).
• Requires minimal supervision and can prioritise work to meet deadlines and commitments.
• Proven ability to interpret global customer service programs, policies and procedures and effectively deploy at regional and country levels.
• Excellent communication skills including advanced English writing, speaking and comprehension.
• Good MS Office skills, Word, Excel, PPT

What We Can Offer

• Base salary with AWS + Performance Bonus
• Opportunities to interact with Global teams.
• Comprehensive insurance coverage for you and your family
• Flexible benefits
• Hybrid working arrangement.
• LinkedIn Learning
• Membership in Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

#LI-JL1

The M&E Commissioning Manager is responsible for the strategic planning and delivery of the testing and commissioning of M&E Systems and Services as per contractual requirements.

Job Responsibilities

• Collaborate with cross-functional teams for a smooth transition from commissioning to operations (going live) including ensuring the requirements and schedules are incorporated into all construction contracts and construction costs.
• Create and review Commissioning Plan and implement Data Centra Level 1 to Level 5 commissioning procedures in effective and efficient manner.
• Incorporate commissioning activities (durations and logic) into master project schedule with the collaborate with vendor commissioning personnel.
• Furnish copy of all material / information required by the Commissioning Agent including those provided by Services Contractor / Specialist Vendors for forwarding to the client as form of reporting, e.g., current and lookahead Commissioning activities, commissioning issues status inclusive of closed and new issues, construction and commissioning related health and safety observations and recommendations, etc.
• Maintain a detailed schedule during the construction phase. Provide an updated and accurate commissioning filter of the schedule at each Commissioning meeting.
• Develop comprehensive and project specific flushing and cleaning of various piping systems in coordination with the Commissioning Agent.

Job Requirements

• Degree in Mechanical/Electrical Engineering or related discipline
• 8 years+ of relevant testing and commission of M&E systems and services experience, preferably in data centers, commercial project, construction capital projects strategy and supply chain.
• Certified Data Center Professional with Project Management certification preferred.
• Independent decision-maker, problem solver who takes communicates their own ownership and accountability.
• Strong stakeholder management.
• Able to work in a fast paced and dynamic environment.

Key Responsibilities:

The CGT Customer Service Operations Manager is accountable for providing comprehensive and extensive customer and patient (where applicable) care and, as a customer experience gatekeeper to support the internal stakeholders with a various range of activities, which may include (but are not limited to):

• Serve as the primary point of contact for product requests in coordination with internal stakeholders for timely responses.
• Manage the end-to-end process of product requests by ensuring timely delivery and resolving potential issues.
• Minimize delivery time while maintaining reliability through efficient coordination and proactive planning.
• Lead and contribute to process improvement projects (streamlining processes, improving accuracy, and enhancing efficiency).
• Conduct Cell Therapy platform (CellChain) training sessions for hospital centers, making sure that they have the necessary knowledge and skills to effectively utilize the platform.
• Manage external user access to the Cell Therapy platform (CellChain), ensuring data security and compliance.
• Enhance team skills and operational excellence by promoting a culture of continuous learning and improvement.
• Ensure subject matter expertise to maintain a high level of knowledge and expertise in their subject area, providing informed guidance and support to stakeholders.
• Collaborate with cross-functional teams, internal and external stakeholders, and management to leverage their expertise and contribute to decision-making processes.
• Resolve customer queries by focusing on efficient and effective communication to enhance the overall customer experience.
• Develop and implement innovative solutions to enhance the overall customer experience, identifying areas for improvement, and seeking ways to exceed customer expectations.
• Customer centric approach: Operational account management (non-promotional), including understanding the hospital’s set-up and knowing the operational KPIs (number of orders, manufacturing starts, etc.)

Commercial setting:

• Provide patient services such as travel assistance to patients and their care givers, as applicable.
• Coordinate local cryopreservation logistics and payment process, as applicable.
• Oversight of the local release, logistics and system transactions process related to shipment via distribution depot, as applicable
• Coordinate and contribute to cross-functional commercial meetings, by collaborating with multiple stakeholders to address topics such as product requests, market trends, and customer needs and insights.
• Own the Product Request process for all sites’ onboarding and ensure accuracy of the master data set-up.
• Support with regulatory, RMP and outcomes-based reporting, as applicable based on local country requirements.

Clinical trial setting:

• Create and execute the End-to-End operational treatment process to fit the trial design and protocol.
• Support pan-Therapeutic Area (TA) set up and roll out in close collaboration with the cross-functional clinical trial teams.
• Participate in Site Initiation Visits (SIV) in collaboration with internal stakeholders to support timely site readiness for First Patient First Visit (FPFV). This involves ensuring smooth onboarding processes, correct master data set-up and providing support to external users.
• Manage slot requests and communicate key milestone timelines to both external and internal stakeholders. This includes coordinating with various teams to ensure smooth and efficient scheduling.
• Key gatekeeper for critical KPIs: DtD/VtD. Work closely with cross-functional clinical trial teams in supporting clinical trial protocols and the respective vein-to-door and door-to-door metrics.

Essential Requirements:

• Education: Bachelor’s degree minimum.
• Work Experience: +5 years in customer support (service) in healthcare industry.
• Laguage: Native level of Korean is a must, Fluency in English is a must, Business proficiency in Chinese is preferred, Business proficiency in Japanese is preferred.
• Supply chain / logistics experience is highly preferred.
• Understanding of the pharmaceutical industry and healthcare business service offerings and customer needs.
• Strong track record of successful team collaboration and delivery of results.

We are seeking an experienced Finance Manager with a strong passion for the gaming industry to oversee and enhance our financial operations. This role will involve developing and implementing accounting standards, managing financial matters for both Singapore and overseas entities, and ensuring compliance with local regulatory requirements and group management requirements.

Job Responsibilities:

• Establish and Maintain Bookkeeping Standards:
  • Develop and establish accounting standards for Singapore and other overseas entities, to ensure the compliance with local and group financial reporting and tax filing needs.
• Accounting Automation Management:
  • Identify and prioritize automation needs, lead the automation and implementation of financial systems from 0 to 1.
• Financial Reporting:
  • Review Singapore's accounts and handle comprehensive accounting matters for other overseas entities, including but not limited to GL preparation, standalone reports or consolidation reports issuance, and other FR related statutory filings.
• Regulatory Compliance:
  • Stay updated with overseas local regulations and ensure compliance with all local reporting and filing requirements. Liaise with external auditors and corporate secretaries and regulatory bodies as needed.
  • Oversee the connection between accounting, financial reporting, and tax declarations, ensuring an understanding of their interrelations and overall compliance of regulatory requirements.
• Strategic Planning and Implementation:
  • Identify opportunities for process improvement and cost optimization, lead the strategic planning development and implementation
• Team Management:
  • Continuously develop the skills and knowledge of the finance team, and provide tailored tasks to enhance team capabilities, driving overall team growth.
• Ad-hoc Duties:
  • Perform other ad-hoc duties as assigned by the Group Accounting team.

Job Requirements:

• Bachelor’s degree or above in accounting or any related field.
• Minimum 8-10 years of working experience, including experience in a professional firm and in-house financial, with experience in handling more comprehensive financial matters, financial reporting, and tax declarations.
• Strong experience in handling complex financial transactions and comprehensive accounting operations.
• Proven ability to lead the standardization and automation of financial processes, particularly for overseas regulations.
• Experience in business planning, with a proven ability to lead and execute plans effectively.
• Familiarity with office software such as Excel, PPT; proficiency in BI, SQL, VBA, and other data analysis tools is a plus.

------------- Send me your resume via WhatsApp ❤

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I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com EA Registration Number: R22108564 Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

We are seeking a motivated and accounts and client relations executive to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Accounts & Client Relations Executive, you will play a key role in building and maintaining client relations.

Job Description

• Handling of client enquiries, tour bookings, customizations, and amendments.
• Prepare sales quotations, tour proposals and itineraries for customers.
• Assisting with client outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales.
• Coordinating with Ops team in relation to sales matters.
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management.
• Data entry to ensure all client records, databases are up to date.
• Assist in post-sales work which includes following up with client experience, getting reviews
• Liaising with clients, vendors, and suppliers on behalf of managers.
• Communicate and liaise with finance team with regards to invoices and payments.
• Work with internal and marketing teams to achieve company strategic objectives and goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency in CRM software and ITQ is a plus
• A passion for the country and culture
• Willing to learn

Assist WAREHOUSE Manage inclusive of technical stock, provisions and warehouse admin teams.

Supervise and guide warehouse staff to ensure they fulfil their roles and responsibilities properly and in a timely manner.

Take ownership of warehouse-related projects such as AGV and VLM, and ensure they are carried out and completed as per Company requirements.

Come up with initiatives to help warehouse improve operational effectiveness and cost-effectiveness, such as reducing overtime costs and packing material costs.

Ensure safety precautions are observed and carried out at all times.

Maintain warehouse area cleanliness and tidiness at all times.

Any other related jobs and assignments as and when assigned to you.

WSP Consultancy Pte Ltd

This is a role requires a driven and detailed individual, with expertise in finance, accounting, reporting and experience with managing statutory requirements as such year-end audit, GST submission and year-end tax filing. This is a hands-on role as you will be required to take on detailed budget submissions, preparing financial reports etc.

The role has a high visibility to Management and opportunity to drive process improvements and manage outsourcing to shared services centre in Guangzhou.

Responsibilities:

1. Actively lead the accounting function, ensuring timely period end close, preparation and submission of reports, review of balance sheet schedules and reconciliations. Ensure all month end journals are recorded, and management reports prepared and submitted on time.

2. Review all intercompany reconciliations, oversee the management and resolution of discrepancies.

3. Oversee the Accounts Payable function, cashflow projections and payment runs.

4. Plan and manage the year end audits to ensure timely completion and filing of accounts. Assist with the preparation of statutory financial statements and ensure statutory deadlines are met.

5. Participate in the half yearly forecast exercise, co-ordinate data uploading from Project Finance, aggregate Company level submissions, compile and prepare the respective reports required for the review and submission.

6. Manage queries from Group companies and Asia HQ and resolve issues.

7. Review project backlog tabulation and phasing regularly. Highlight areas for follow-up and work with Project Finance on team on updates.

8. Participate actively and work closely with business leaders to support business improvements and Project Finance team on project related matters.

9. Support the team on their career and professional development.

Requirements:

• Degree in Accountancy/ACCA with at least 5 years in a related role. Good knowledge of GST, withholding tax and corporate tax.
• Experience with handling budget and reporting for multiple cost centres and divisions within a single company. Prior working experience in a service-related organization or construction industry will be advantageous.
• Team player with a hands-on, can-do attitude. Self-motivated, meticulous, keen attention to details and comfortable with handling detailed and voluminous financial reports and committed to deadlines.
• Applied knowledge of Oracle, EPM and Hyperion Financial Management and advanced EXCEL skills.
• Good verbal and written communication, comfortable communicating with multiple senior leaders.
• Adaptable and able to work under pressure, good personal efficiency, can-do attitude.

As Customer Service Team Lead, you have the opportunity to be part of the Global Operations – Customer Service team and support our APAC (excluding China) customers.

This support includes end-to-end order management (order entry, checking on shipment, product allocation, and complaint management). You will manage and lead a team of 2 CSR.

About You

We’re looking to recruit an experienced Customer Service Team Lead reporting to the Customer Service & Logistics Manager based in Singapore. You will be part of the APAC Customer Service team and together, you will partner with your stakeholders to ensure customer service excellence.

This is a varied role for a person who has a strong grounding in order management, people management, excellent customer service plus communications skills.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people around the world consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

• Process order entries, ensure that these entries are accurate, issue timely invoices, and actively correspond with customers on delivery/service status in APAC.
• Prepare shipment documents, and liaise with forwarders to ensure delivery of outgoing shipments is timely
• Liaise with internal departments as and when urgent orders are required and provide post-delivery support to overseas customers to ensure maximum customer satisfaction.
• Handle sales inquiries by coordinating pricing and product issues with the country sales managers and responding to customers' inquiries
• Co-ordinate the complete process with the appropriate Supply Chain, Production & Finance department
• Pro-active contact with customers / Forecast follow-up for current quarter activities / Set-up and follow-up of improvement actions defined during meetings
• Manage claims, returns, and refusals from the customers appropriately. Follow through with the investigation and closure of complaints.
• Ensure logistics operational procedures are observed and complied with
• Review work processes for continuous improvement
• Coach and lead CSR, enhancing their skills and capabilities
• May assist in other areas or perform duties as required

EHS

• Perform, Maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to our APAC head office located in Biopolis, Singapore.

What You’ll have

• Diploma / Degree in any discipline
• Minimum 5 years experience in chemicals or food ingredients industry with at least 2 years in the capacity of managing a small team
• Excellent verbal and written communication skills
• Experience with SAP – CS module
• Team player
• Ability to follow through and work under tight deadlines
• Tenacity to work on complex projects and manage multiple stakeholders

What We Can Offer

• Base salary with AWS + Performance Bonus
• Medical & Hospital Insurance coverage
• Flexible benefits
• LinkedIn Learning
• Hybrid working arrangement
• Membership to Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

#LI-JL1

Job Description:

• Manage Wholesale order processing and inventory fulfillment.
• Accurately process customers’ orders.
• Proactively identify operational problems, suggest solutions, and independently resolve issues.
• Interact routinely (telephone and emails) with Sales Team and Warehouse.
• Process Return Merchandise Authorizations. Resolve shipping-errors, process warranty requests, and markdowns for the customers in the designated client group.
• Champion for and maintain a 95% On Time Shipping (OTS) metric for your account base. Will work with planning, sales, and management to make decisions in the best interest of the company and the customer.
• Accept, process, and track customer orders through EDI and non-EDI systems. Process sales and PO changes as required.
• Request customer specific pricing and new customer address book records as required.
• Work with vendor compliance to assure all customer (and order specific) value add requirements are met.
• Have an understanding of the customer scorecard metrics, and the value that you can bring toward driving positive results.
• Monitor customers’ order book and maintain established metrics for order fulfillment activities. Related actions include, but are not limited to:
• Daily, morning review of the Sales Order Exceptions Report (SOE) and any subsequent actions to ensure the timely flow of orders through to delivery, by 11a.m. deadline.
• Present at a weekly key account meeting, any necessary actions needed for critical and potentially late orders.
• When applicable, create a customer-specific PO tracker to complement your visibility of order integrity through the entire chain.
• Partner with demand planning to resolve supply delays as they arise.
• Service any drop-ship accounts which overlap with your key account base.
• Responsibilities include, but are not limited to item setups, pricing maintenance, communication, and follow-up on cancellations.
• Administration of these responsibilities may require the access and use of a customer's 3rd party drop-ship site.
• Host and/or attend any regularly scheduled or ad-hoc meetings with the customer, sales team and/or vendor compliance.
• Occasional travel to meet with sales reps and/or customers.
• Occasional involvement in routing & logistics, on an as-needed basis by the DC team, to assist during high volume periods.
• Continuing education and training to increase knowledge and take on more advanced responsibilities.
• May be required to perform additional duties, special projects and responsibilities as assigned by management.
• Must have the ability to work beyond the standard workday schedule to meet customer or business requirements, on an as-needed basis

Job Requirements:

• Proficient in Microsoft Excel
• Working knowledge of SAP
• Fluent in Japanese and English (Japanese is a MUST as this role needs to communicate with Japanese customers)
• Extensive customer service, preferably in a business-to-business environment
• Demonstrate excellent written and verbal communication
• Ability to perform research, demonstrate sound judgment, and resolve problems
• Capability to work independently, and promote a positive team environment
• Organizational and time management skills

Be the Backbone of a Purpose-Driven Healthcare Community!

Jamiyah Nursing Home seeks an Operations Manager to ensure operational excellence in a mission-centered elder care facility. This role supports holistic, compassionate care, balancing strategic oversight with hands-on management.

Why Join Us?

- Mission Impact: Contribute to a healthcare facility that blends quality care, making a positive difference for residents and families.

- Collaborative Culture: Join a team valuing diversity, respect, and teamwork, supporting all staff and residents.

Key Responsibilities

- Oversee daily operations, ensuring smooth workflows for resident care.

- Maintain facility standards, safety protocols, and regulatory compliance.

- Streamline processes with nursing and admin teams.

- Coordinate with vendors for resource availability.

- Manage budgets, reports, and operational goals.

Ideal Candidate

- Proven operations management experience, ideally in healthcare or elder care.

- Strong leadership, organizational, and problem-solving abilities.

- Team-focused, culturally sensitive, and adept in communication.

Benefits

- Competitive salary with performance incentives.

- Opportunities for professional growth.

- Involvement in community events and a supportive work culture.

Join Us in Making a Difference!

Apply now to bring your skills to a facility that values quality care and compassion at Jamiyah Nursing Home.

Responsibility:

· Assist in delivery arrangements and carry heavy loads.

· Set up, decorate, and prepare catering areas according to specific directions and layout plans established by the manager/customer.

· Build and maintain good working relationship with clients and serve the food with a positive and courteous demeanour.

· Clean and sanitise all equipment, utensils, dining ware, linens, serving ware, and work areas.

· Restock clean equipment, utensils, and equipment to proper storage areas noting any damages and items to be replaced.

· Organise and prepare clean equipment, utensils, and equipment for catering events.

· Understand and comply with mandatory hygiene standards and requirements.

· Coordinate with sales personnel on customer issue during delivery.

· To collect cash and check from customer upon delivery for COD order.

· Any other duties and tasks in the area assigned by the manager or supervisor.

Requirements:

· Basic knowledge of F&B will be advantageous

· Good communication and interpersonal skills

· Able to read and write simple English

· Ability to work in a fast-paced environment

· Flexibility, punctuality, teamwork and Cleanliness

· Ready to work varied shifts, including weekends and holidays

· Passionate, strong organizational skills and a positive attitude

Company Background

Kith are known for simple and great breakfasts, traditional Italian pastas and GOOD coffee. Named for our philosophy and intimate atmosphere, Kith is where good coffee and delicious fuss-free fare, rally in a compelling invitation to come together and enjoy. We keep it simple and sincere in everything we do. With sincerity and care for the needs of the people it serves, Kith is a place where people are inspired and happy to work in. We believe in nurturing strong bonds with our people and the customers we serve through sincerity and honesty in all that we do!

Job Responsibilities

Customer Service

• Provide excellent customer service and management at all times.
• Proactively assist in offering information and alternatives to help customers including up-selling menu items and daily specials.

Café Operation

• Assist in performing opening and closing shift duties whenever required with appropriate supervision.
• Perform operational duties which include barista duties, order taking, serving, clearing garbage, and general cleaning within the outlet.
• Responsible for stock positioning, shelf life, and monitoring of stock level (food display, beverages, perishable & non-inventory items).
• Perform cashiering duties on POS system and ensure orders are entered accurately for kitchen processing.
• Assist in ensuring that all menu offerings are in stock, check on customers’ orders, and provide recommendations for food/beverage menu.
• Follow company Standard Operating Procedures (SOP) at all times.
• Deliver professional cleanliness, effectiveness and efficiencies in the café.
• Undertake any other assignments and/or ad hoc duties as and when assigned.

Other Requirements

• Approachable demeanor
• Customer-oriented
• Fluent in spoken English
• Positive work attitude
• Willing to learn
• Be a team player
• Attention to details
• Attendance and punctuality to work is required
• Any past café experience would be advantageous

Work Location

• West Coast

Remuneration & Working Hours

Salary: $12 to $14 / hour

Expected hours: 20 – 24 per week

Job Types: Part-time, Internship, Fresh graduate, Student job

Benefits:

• Employee discount
• Staff meals provided

Schedule:

• Early shift
• Holidays
• Night shift
• Weekend availability

If you have no prior experience but have a passion for customer service and a great positive attitude, we want to hear from you too.

We welcome you to our friendly and family-oriented company. Interested applicants, please email your updated resume, earliest availability and expected salary to: [email protected]

We regret that only shortlisted applicants will be contacted.

Get to Know the Team

Grab is looking for an experienced SalesForce Transformational Strategy and Implementation Analyst to join us as a SalesForce and Sales Tools expert. You will support our rapidly evolving and growing business by translating cross-vertical and cross-functional business requirements into functional SalesForce tools. Our objective is to help our business stakeholders succeed by defining the SalesForce strategy tailored to their needs and guiding them through every stage of the implementation process.

Get to Know the Role

Reporting to the Head of Sales Operations, you will be an important member of the regional team based in Singapore. You will drive SalesForce roadmap planning, operations, and execution processes with cross-functional and cross-vertical teams. You will help define governance and SOPs within the Grab Merchants organisation and lead the execution of key deliverables for SalesForce-related projects.

The Critical Tasks You will Perform

• You will drive SalesForce roadmap planning, operations, and execution processes with various teams.
• You will define and enforce governance and SOPs around SalesForce, including drafting policy documentation and guidelines.
• You will act as the central point of contact for merchants on all SalesForce-related projects and lead the execution of important deliverables according to committed timelines.
• You will support Grab sales teams and leadership on SalesForce-related issues.
• You will conduct workshops with partners and client-facing sales teams to ensure successful implementation.
• You will strategize and define solutions to meet both short-term and long-term business needs and objectives.
• You will use internal and industry tools to manage projects and communication.

What Essential Skills You Will Need

• Sales Operations Experience: 5 to 8 years of experience in Sales Operations.
• SalesForce Expertise: Previous experience with SalesForce, ticketing systems, and CRM systems.
• Certification Knowledge: Understanding of relevant SalesForce Certifications, such as Certified SalesForce Marketing Cloud Email Specialist, Certified SalesForce Marketing Cloud Consultant, and Certified SalesForce Administrator.
• Project Management: Strategic planning and project management skills to lead multiple high-profile projects simultaneously.
• Communication Skills: Exceptional written, presentation, and verbal communication skills, adaptable across organizational levels, countries, and cultures. Experience working in Southeast Asia is a plus.
• Collaboration: Ability to work collaboratively with senior, cross-functional, and cross-vertical stakeholders throughout the company, leveraging strong relationship and consensus-building skills.

• Assist the Technical Project Management in the negotiation of customer demands and specifications as regards to effort and cost estimates/calculations
• Develop Work flow System & manage the system for workers onsite monitoring modules.
• Lead and supervise work executed by local and off-shore resources, ensure smooth workflow in delivery of codes from development to production.
• Working experience in Singapore min. 5+ yrs experience in project management within a IT development environment with project , project planning, project deliverables, and team management.
• Knowledge in Web and Mobile development (web application & web services)
• Track development milestones closely and re-prioritize deliverables
• Remain knowledgeable of new technologies and carry out research and experimentation to best achieve good system designs
• Translate business and functional requirements into technical specifications
• The ability to communicate technical information clearly to both technical and non-technical audiences
• Work closely with team and business users to develop and improve operations processes and procedures
• Maintain technical standards and ensure adherence to best practices, frameworks, follow standards/guidelines
• Provide recommendations to achieve better system performance and efficiency
• Track, verify, and report on costs incurred for development
• Carry out other technical related duties that may be required
• Report to the Director

Job Description: Sales Manager

Roles & Responsibilities

· Manage all aspects of sales activities with existing and new customers

for Park Systems in Southeast Asia and Oceana region

· Manage channel partners in Southeast Asia to accelerate business

growth

· Identify opportunities and build credibility with customers by utilizing

your product knowledge and deliver value proposition to customers

· Develop and implement annual and quarterly sales and marketing

plan to strive for higher market coverage and lead generation

· Ability to develop growth strategy to meet the growth target

· Work closely with application team to provide product presentation

and sample demonstration

· Willing to travel and work long hours including weekends when

needed

Requirements:

· Bachelor’s degree in Electrical & Electronics Engineering, Physics or

Chemistry

· At least 2 years of working experience in scientific equipment sales.

Strong understanding of Atomic Force Microscope (AFM) and ability to

operate AFM is an added advantage

· Experience in working with channel partners to expend the business

in Southeast Asia

· Pleasant personality with self-motivation, confidence, ability to work

independently and strong customer service oriented skills

· Excellent communication skills, possessed strong leadership skills

with ability to lead

Job Purpose

To provide quality service and achieve satisfaction to our valued partners and customer.

Roles & Responsibilities

• Promote excellent customer service and ensure satisfaction is delivered consistently. (More to container line)
• Build a strong relationship with customer.
• Communicate and follow-up with customer daily on the status of their shipments or deliveries.
• Ensure customer's requirements are communicated with operations team promptly.
• Communicate and coordinate with superior and warehouse to improve department processes.
• Ensure all emails are to be respond on time.
• Coordination with internal operation team to ensure all information/date provided to them through different system for smooth operations.
• Comply with company rules and regulation.
• Do reports that required from Superior (will advise and guide)
• Other ad hoc duties as assigned

Requirement

• Able to speak and write fluent English and Mandarin
• At least 1 year experience in Logistics, Transportation Firm
• Preferably with some shipping procedures knowledge.
• Proficiency in Microsoft Office is required.
• Able to commit on Saturday.
• Might required to work or answer calls even after work (as operation still ongoing)
• Able to work independently in a busy and fast paced environment

Job Description:

• Set up Global ocean shipping strategy and lead to set up revenue model

• Establish Strategic Relationship with Carriers/Vendors to secure competitive rates through market sensing and Vessel Management

• Negotiate the price, Vessel Management, Management in performance/CAPA

• Ensure that FAK from most carriers are obtained and analysed to provide the most competitive rates on Cello Square Platform (Expand carrier/ vendor list, if required)

• Through establishment of suitable shipping strategy, lead the ocean shipping service for affiliates and external customers

•Through CAPA Management, secure and lead the operational stability

• Develop the long-term collaboration programs between C-levels of global shipping companies and Strengthening the strategic networks

• Support SEA business RFQs and quotations

• Pre-sensing issues related to ocean shipping services and set up / managing countermeasure

Requirement:

• Above Bachelor degree, major in Business/Logistics/Marketing etc.

• Above 10 years experience in Global Shipping company/ 3PL company/ Ocean related logistic works

• Have deep knowledge about Ocean Pricing, SCM logistic

• Fluent in English, Negotiation skill, Relationship Management Skill

• MS Office skills (Word/Excel/Power Point)

• Have deep understanding with Global Shipping company's finance situation, have a good strategic negotiation leading skill

• Leadership, Team Building, Ability to find out solution for port issues

• Negotiation skill with customers when urgent request

• In charge of the operational procurement process for ship’s requirements.
• Negotiate / communicate with suppliers specifying quality, quantity, and delivery schedules
• Schedule, arrange, and follow-up on logistics to ensure cost effective and timely delivery of
• items on board
• Monitor schedules of the assigned group of vessels to optimize deliveries on board
• Proactively participate in department meetings and other activities.

• Organize campaigns for digital marketing by utilizing social media, email, blogs, and websites.
• Create and oversee social media presences and content marketing or communication strategies.
• Stay up to date with emerging social media platforms, online technology, and trends.
• Provide captivating and well-curated web material.
• Collaborate with external web designers, graphic designers, and filmmakers.
• Manage and oversee content on the webpages.
• Execute strategies to increase exposure to business pages.
• Develop projects and programs to strengthen work relationships within the community.
• Manage budgets, negotiations and contracts in relation to community events.
• Work closely with stakeholders to find possibilities for community involvement.
• Oversee all facets of event planning.
• Manage corporate identity and governance and communications channels for the company.
• Execute plans for interacting with a range of stakeholders.
• Foster a good rapport with stakeholders and organize events to foster partnerships.
• Determine areas that require improvement to improve upcoming events, engagement initiatives, and digital campaigns.
• Write reports on key performance indicators (KPIs).
• Maintain a variety of records to guarantee accurate and correct data for analysis by shareholders.

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Senior / Service Team Leader, Group Contact Centre

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Monitor performance real-time and manage resources / deploy manpower
• Prepare statistics and reports
• Share and broadcast updates to the team
• Execute new workflows, improvement initiatives and changes
• Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
• Conduct periodical training for CSAs if required
• Handle feedbacks from internal and external parties by conducting investigation and service recovery

Job Requirements:

• Diploma in any discipline
• At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
• 2 years of experience in leading a team of staff
• Exhibit Good interpersonal and communication skills
• Customer centric and service oriented
• Competent in using computer software and applications
• Able to multi-task and work under a stressful environment
• Strong communication skills in English and Mother Tongue
• Able to read and write fluently in English

The role of an academic at the Singapore Maritime Academy is both challenging and deeply rewarding. We are seeking individuals who not only possess comprehensive knowledge and practical experience in the maritime industry but also demonstrate a genuine passion for nurturing and guiding students. As a lecturer, you will have the opportunity to shape the future of the maritime sector by developing curriculum, introducing new courses, and engaging in consultancy and applied research projects. Administrative duties related to teaching and contributing to strategic initiatives of the School/Institution are integral aspects of this role. Successful candidates will be expected to be resourceful, innovative, and possess excellent communication skills.

The candidate is expected to develop and teach the Diploma in Nautical Studies in the following areas:

• Introduction to Navigation

• Ship Knowledge

• Marine Communications & Signals

• Collision Regulations

• Electronic Navigation Systems

• Basic Tanker Training

• Fundamentals of IT & Data Analysis

• Basic Occupational Safety and Security Training

• Meteorology

[What you will be working on]

Responsibilities:-

• Conduct lessons and review teaching materials for Pre-Employment Training (PET) and Continuing Education and Training (CET) courses.

• Ensure that new/existing teaching curriculum modules are aligned with the Standards of Training, Certification, and Watch-keeping (STCW) Convention and the practices of the maritime industry.

• Collaborate with industry to enhance students’ learning through activities such as industry field trips, student-industry projects, internship programs, and overseas programs.

• Serve as an advisory role to ensure equipment and training facilities are updated and operationally ready for practical training sessions to ensure an authentic learning experience.

• Provide mentorship and pastoral care to students, fostering their personal and professional development.

• Participate in Internal and External Quality Maritime Education and Training (QMET) audits to maintain and improve the quality of education.

Support polytechnic and school events, including education counselling, guidance, and outreach activities.

[What we are looking for]

Requirements:-

• Holders of Deck Officer Class 1 Certificate of Competency issued by MPA or relevant authorities, or Master’s degree in Maritime Studies.

• At least 4 years of working experience within the maritime industry.

• Passionate about education and possess a strong interest in teaching and mentoring students.

• Excellent team player with the ability to work independently.

• Strong communication skills, both written and verbal. Teaching experience is preferred but not mandatory; applicants with no teaching experience are welcome to apply.

If you meet the above requirements and are interested in this exciting opportunity, please apply with your CV and cover letter.

Successful candidate will be offered a 2-year contract in the first instance.

Closing date: 21 November 2024

If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Description

You will be part of the End-User support team that is responsible to manage the day-to-day support for faculties, schools and departments. You will work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests and be responsible for answering IT requests via phone, email and IT Ticketing System.

Duties and Responsibilities

• Supervise and manage a team of IT desktop support engineers to provide effective and timely IT desktop support, advice, guidance and timely problem resolution to achieve desired operational outcomes.
• Manage day-to-day work activities of a team, including rostering, customer experience, SLA and prioritising and allocating service tickets.
• Provide level 1.5 technical support and advice to users on EUD related issues or queries.
• Provide effective and timely day-to-day End-User device support, advice, guidance and diagnosis, and timely problem resolution.
• Maintain PCs/laptops, mobile devices, IP phone systems, printers and peripherals, etc.
• Support the use of End-User devices such as PC, laptops, tablets and mobile devices running on MS Windows, Linux, Mac OS, iOS, Android, etc.
• Support the use of IT applications such as O365, Faculty software and utility applications e.g., Adobe, Zip, etc.
• Provide technical consultation and advice to users on End-User devices.
• Work closely with technical teams to provide technical solutions.
• Assist IT Business Partner with miscellaneous administrative and management duties.

Qualifications

• Diploma in Computer Science / Information Technology / Software Engineering or equivalent.
• Minimum 5 years of working experience with 2 – 3 years of team lead experience in managing and supervising a team.
• Good knowledge on basic networks, security, printers, desktops/ laptops/mobile devices, endpoint security and imaging.
• Good experience in troubleshooting MS Windows Operating Systems, Linux, Mac OS, iOS, Android and vulnerability resolutions
• Good customer service, communications and problem-solving skills.
• Knowledge in ITIL processes will be an advantage
• Good communication skills.

Position Overview

Create sales plan, including the cultivation of existing accounts and development of new accounts, to close API-6A Products sales in assigned territory.

Essential Job Functions

· Create sales plan for assigned territory, including prospecting, qualifying and cultivating new sales leads and enhancing existing account sales

· Utilize multiple methods to connect with current and prospective clients to qualify and drive leads through the sales pipeline

· Identify and close additional purchases of API-6A products with existing customer base

· Maintain sound business relationships by visiting customers in person on a regular basis

· Review customer inquiry documentation to determine appropriate Neway product selection, including creation of order notations related to exceptions or deviations

· Respond to requests from customers for information, including written clarification on quotation and purchase order requirements

· Collaborate cross-functionally to ensure detailed and complete quotation packages based on project specifications, customer requirements and deadlines

· Prepare bi-weekly sales update report, including customer visit action items and outcomes, status of larger/successful purchase orders, lost orders/projects, upcoming client visit plans, and critical industry news and trends

· Prepare quarterly progress updates on accounts’ sales

· Provide Inside Sales team with customer equipment forecasts to meet reporting deadlines

· Collaborate internally on quality and/or engineering specifications related to customer inquiries to ensure conformance with customer requirements

· Assist, as needed, with technical advice for equipment and/or field related issues, day to day operations and sales initiatives such as Product presentations, Trade Show participation, product training, company functions, and customer visits

· Ensure that all business travel and customer entertainment expenses abide by corporate policies and ethical standards

· Remain knowledgeable and current on company and industry changes and developments

Education and Experience Requirements

· Bachelor’s degree, preferably within a general business or technical related discipline, and 3-5 years sales experience within the oilfield services industry, or

· Master’s degree and 2-3 years sales experience within the oilfield services industry

Other Skills/Abilities

· Ability to balance multiple projects and priorities to meet time sensitive deadlines

· Self-management: initiative, organized, dependable, detail and process orientation

· Self-discipline to work remotely from at-home office and on the road

· Possess the ability to work well independently with minimal supervision, as well as part of a team

· Strong facilitation, presentation, negotiation and closing skills

· Professional polish and above average interpersonal skills

· Courteous customer facing, service-oriented skills

· Above average oral and written communication skills

· English language fluency

· Minimum intermediate proficiency with Microsoft Office – Excel and Word

· Schedule and travel flexibility to meet with customers

· Position requires regular travel (at least 50%) and occasional multiple day overnight travel