As a digital marketing professional with a strong background in performance marketing, you will report to the Head of Digital Marketing in MSIG Asia. You will work with local marketing teams in business units (BUs), which are insurance companies in countries or territories in the region, to acquire new customers and retain existing customers. You will play a pivotal role in establishing a data-driven marketing environment and optimise customer engagement through CX-informed strategies within the marketing funnel. You will manage marketing campaign planning, assist the execution of the marketing plan, and identify opportunities to improve overall marketing ROI with BUs.

Key Responsibilities

• Strategy Development: Plan and develop engaging and results-oriented campaigns to drive qualified leads and web traffic in the region. Implement marketing automation campaigns in marketing automation tools, including customer journeys, segmentation, automation rules, and triggers.
• Campaign Management: Manage the entire campaign lifecycle, from ideation and proposal writing to brief creation, timely execution and project management of deliverables and reports.
• Campaign Optimisation: Track and report a holistic view that allows for an end-to-end funnel tracking of campaigns. Continuously monitor, analyse and optimise campaigns to improve KPIs, including CPA, LTV, CTR, and conversion rates.
• Collaboration: Align and partner closely with marketing teams in the BUs in the region to ensure cohesive execution of campaigns across customer digital touchpoints. Assist marketing teams to improve capabilities and practices, and capture and share showcases in the region to maximise synergies.
• SEO & SEM Strategy: Lead the development and execution of SEO-driven traffic growth strategies, including keyword research, on-page optimisation, content planning, and improving organic search rankings.

Requirements

• 7+ years' experience in performance marketing, ideally from an agency or in-house consumer marketing role with travel or e-commerce exposure.
• Proven track record of delivering measurable results in customer acquisition, engagement, and revenue growth. Excellent understanding of digital marketing metrics and the ability to make data-driven decisions to improve performance.
• Experience in digital lead generation by considering effective online marketing communications and content optimisation to drive web traffic and conversions.
• Hands-on experience with ad platforms (e.g., Google Ads, Facebook Ads Manager), data analytics tools (e.g., Google Analytics), and data platforms (e.g., CDP, CRM, etc.).
• Experience in identifying bottleneck issues, formulating hypotheses for solutions, implementing them as a Proof of Concept in a business context, and validating the results in digital marketing activities.
• Experience in establishing data environments such as CDP and consumer surveys, user monitoring tools, systems etc., where data can be acquired and utilised to make decisions based on data-driven approaches is a plus.
• Strong understanding of UI/UX principles and experience applying them across customer digital touchpoints, including paid advertising, websites, social media, and email.
• Experience managing external vendors, agencies, and partner relationships.
• Analytical mindset with experience in data interpretation and turning insights into actionable marketing strategies.
• Solid project management skills with the ability to manage multiple campaigns simultaneously and meet tight deadlines.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Our tax practice revolves around helping our clients effectively manage their tax obligations proactively and responsibly. As part of a global team of 35,000 tax professionals in 150 countries, you will advise clients on planning, compliance and reporting wherever the client has needs. Our unwavering commitment to quality service and our technical networks enable you to help clients reduce inefficiencies, mitigate risk and improve opportunities within their tax functions. Groups (or, as we call them – sub-service lines) within Tax include Business Tax Services, Global Compliance and Reporting (GCR), People Advisory Services, Indirect Tax Services, as well as International and Transaction Tax Services.

The opportunity

Our business tax services help clients succeed by assisting them with the strategic and operational challenges facing their tax functions, analyzing tax opportunities and benefits, and providing tax-related domestic and cross-border planning as well as compliance services for corporations Be part of the team that works closely with clients to build sustainable tax strategies; improve processes, controls and risk management; and supports clients in managing effective relationships with tax authorities.

Your key responsibilities

As a Business Tax Services Senior Manager, your main objective is to achieve business growth by developing and maintaining strong working relationships with key business decision-makers, informing them of our scope of services and communicating how these services benefit their organizations.

Skills and attributes for success

• Manage and coordinate business tax compliance and tax advisory engagements
• Develop budgets, determine resource requirements, and direct / monitor engagements
• Maintain continuous interaction with clients, manage expectations and ensure exceptional client service
• Team with tax professionals in other sub-service lines to provide comprehensive tax services
• Oversee the compliance management process and adapt to challenges in the process
• Participate in managing a compliance group by assisting with forecasting future compliance work, delegating work effectively, and resolving related issues
• Share knowledge to develop professionally and enhance service delivery. Facilitate open communication and supervise staff and peers
• Participate in recruiting efforts when necessary
• Contribute to a flexible, stable, and team-oriented working culture

To qualify for the role you must have

• University degree with a minimum of 9 years of relevant business tax experience
• A CPA / CA or other certification relevant to an area of specialization
• Excellent supervisory, analytical, organizational, and leadership ability
• Proven ability of managing complex and sizable assignments
• A commitment to learning in a tax technology environment
• Excellent command of spoken and written English. Mandarin is an advantage
• Experience working in public accounting firms

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Your Role

You’ll take the lead in building and implementing our compliance program with regards to Arta's Singapore business with compliance matters relating to the Monetary Authority of Singapore (MAS) and assist the Singapore based team with compliance matters relating to the Securities and Exchange Commission (SEC, a U.S. regulator).

• Lead the development, implementation, and refinement of the compliance program for Arta's Singapore business and ensure adherence to all MAS rules and regulations;
• Coordinate with internal stakeholders and local compliance consultants in regards to regulatory requirements and best practices;
• Interface with internal teams in regards to all matters relating to compliance – in particular with the marketing, product management, member success, and research teams, including as it pertains to SEC rules and regulations;
• Develop familiarity and expertise in aspects of compliance across Arta broadly, including the U.S.-based registered investment advisor, foreign regulatory matters, broker-dealer matters, and insurance among others; and
• Embody the culture of compliance at Arta at all times.
• Report to the Chief Compliance Officer.

What You Will Do

• Develop and implement policies and procedures for Arta's Singapore business across all topics relating to compliance;
• Ensure any and all MAS regulatory filings or other regulatory obligations are met;
• Familiarize and educate yourself in regards to MAS regulatory developments and how they apply across all business lines with regards to Arta's Singapore business;
• Be a thought partner to all internal teams across Arta (in SG or elsewhere!) and facilitate solutions to regulatory considerations, including SEC related matters;
• Develop educational materials for colleagues and lead compliance trainings on MAS specific regulations and best practices;
• Oversee compliance onboarding of new Singapore-based employees and offboarding of departing employees;
• Assist with marketing and product reviews as they pertain to Arta’s Singapore and U.S. businesses; and
• Provide timely responses to compliance related questions from Arta employees, business partners, and vendors as needed.

Who You Are

• At least 10-18 years of experience in compliance roles, preferably with Fintechs;
• Deep knowledge of MAS rules and regulations, as well as associated laws;
• Knowledge of SEC rules and regulations, as well as associated laws;
• Familiarity with business-to-consumer regulatory considerations and best practices;
• Able to manage multiple projects simultaneously and pivot quickly as priorities change, comfortable with a degree of ambiguity;
• Demonstrate excellent communication skills (written and verbal);
• Willing to do whatever work is necessary;
• Self-sufficient and approach your work proactively – Arta is a fast-paced startup and you need to keep up;
• Have a general familiarity with technical concepts and their application in financial services (for example, AI generally and specifically LLMs and Machine Learning);
• Based in Singapore.

What We Offer

• Robust health insurance offering for you and your family
• 20 weeks of parental leave
• 15 days PTO annually plus national and company holidays
• Up to SG$75 per month reimbursement for internet
• SG$100 per month for wellness stipend

Job Purpose:

The Senior Brand and Franchise Project Manager will oversee the comprehensive development of HomesToLife’s franchise program, ensuring the brand is fully prepared for international expansion. This includes creating a complete franchisee package, developing brand guidelines, implementing an effective lead generation strategy, and establishing a comprehensive training program for franchise operations. Success will be measured by the quality and volume of leads, readiness of franchisee materials, and consistency in brand and operational standards across all franchises.

Key Responsibilities:

1. Brand and Franchise Package Development

• Brand Guidelines: Collaborate with external agencies to develop in-depth brand guidelines that reflect HomesToLife’s values, mission, and market positioning.
• Franchisee Package Creation: Develop a comprehensive franchisee package, including operational manuals, marketing assets, training guides, and onboarding materials, to support franchisee success.
• In-Store Concept and VM Standards: Ensure the development of in-store brand concepts and visual merchandising (VM) standards to maintain a cohesive brand experience across all franchise locations.
• Cross-Functional Collaboration: Coordinate with HQ teams to align the franchise package with legal, operational, and marketing standards, ensuring clarity and accessibility for diverse markets.

2. Training Program Development

• Operations Training: Design a comprehensive training program for HomesToLife franchise operations, covering key operational practices, brand standards, and customer service expectations.
• Training Materials and Modules: Develop training materials and interactive modules that are easy for franchisees to implement and that cover essential aspects of store operations.
• Continuous Improvement: Gather feedback on training effectiveness and make updates as needed to ensure franchisees are equipped to maintain operational consistency.

3. Lead Generation and Franchise Development Strategy

• Lead Generation Strategy: Design and implement a high-impact lead generation strategy targeting potential franchisees, using both digital and offline channels to build a robust pipeline of qualified leads.
• Content and Campaign Development: Develop franchise-focused marketing content, campaigns, and landing pages to engage potential franchisees and build awareness.
• Pipeline Management and Tracking: Establish systems for tracking and managing leads from initial interest through to conversion, ensuring effective follow-up and relationship building.
• Market Research and Prospecting: Conduct market research to identify key franchisee demographics and regions, optimizing lead generation strategies based on market insights and trends.

4. Performance Metrics and Reporting

• KPI Tracking: Monitor key performance indicators for lead generation, brand awareness, franchisee engagement, and training effectiveness.
• Reporting and Analysis: Prepare regular reports for senior management, analyzing lead generation performance, conversion rates, and training outcomes to inform ongoing strategies.
• Continuous Optimization: Regularly assess and refine lead generation tactics, franchisee materials, and training programs based on performance data and feedback.

Required Skills and Qualifications:

• Experience: 7+ years in project management, brand development, franchise development, or retail training, with a focus on lead generation and operational training.
• Education: Bachelor’s degree in Project Management, Marketing, Business, or related field.

Skillsets:

1. Strong project management skills with experience in brand, franchise, or training development.
2. Expertise in lead generation strategy and pipeline management, with familiarity in CRM and lead tracking tools.
3. Excellent communication and training design skills, with the ability to create clear, comprehensive franchisee materials.
4. Analytical skills to monitor KPIs and continuously optimize lead generation, branding, and training efforts.

Overview of the job

Do you want to lead marketing and commercial plans for one of our billion-dollar brands? The Brand Manager (China Market) identifies business opportunities and works with the multi-functional team to build cohesive commercial plans! You are expected to lead and collaborate with different subject matter experts to deliver end-to-end plans for China via qualifying communication ideas, adjusting portfolio pricing and identifying shopping barriers and opportunities.

Your Team

You and other Brand Managers (each handling a brand/category) will report to the Brand Director for the Category or Business Unit. You will work extensively with colleagues from Consumer Market Knowledge, Sales, Communications, Finance etc.

What Success Looks Like

• Demonstrate positive relationship building skills in initial engagements with multi-functional teams
• Deliver Scorecard Business Targets, in line with the goals of the Business Unit
• Deliver Category growth, market penetration and gaining of New Users via Products Innovation Design, particularly in China
• Successful Design and Deployment of Marketing Toolkits for the Brand

Responsibilities of the Role

• Identify Chinese consumers’ needs and wants for P&G’s products, and provide inputs to Research & Development and technical team to design the right package and formula to win with local consumers
• Lead consumer research to develop qualified brand concept, benefit and claims that addresses Chinese consumers’ unmet needs
• Communicate with Chinese local partners, stakeholders, and suppliers to drive P&G business initiatives
• Lead creative agencies to develop communication ideas and execute TV copy production designed/customized for the cultural nuances of Chinese consumers
• Develop initiatives fit-for-use toolkits (including copy, prints, digital i-banners, social & eCommerce contents, sampling trial toolkits, in-store activation, and demos, etc.), and deploy/guide China delivery team for execution
• Coordinate with R&D, Consumer Research teams to qualify the product and package through various tests.
• Craft promotion/pricing strategy and customer/distributor trade terms with the local trade team
• Work with technical team to find the best solution of supply chain to manage the product cost within affordable level

Qualifications

• A college degree (Bachelor’s or master’s is fine, preferably with some business focus)
• 0-3 years of relevant brand management experience
• Excellent forward-thinking, strategic, and courageous leadership skills
• Strengths with strategic and analytical thinking
• An ability to drive innovation and brand growth
• Strong ability to communicate and team capabilities
• You are business proficient in the Mandarin language and possess strong market knowledge of China as the role requires local consumer understanding to develop brand equity and marketing strategies for China Market

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

• Project Planning & Coordination
• Prepare detailed project plan factoring all deliverables, risks and associated mitigations.
• Prepare Weekly Status Reports, Monthly Steering Committee Reports and adhoc Project Status Report covering all critical aspects.
• Spearhead the Weekly Status Meeting with internal and external project team, Monthly Steering Committee Meeting and other internal project status meeting.
• Stakeholders Management
• Develop healthy relationship with the customer PMO & SME Team members
• Liaison with Lead Consultant(s) and ensure that the customer PMO & SME Team members are providing milestone sign off on time
• Project Team Management
• Establish and maintain cohesive working environment within the internal project team members, and keep the morale of the team high, especially during challenging times.
• Problem Solving &Critical Thinking
• Solve the issues raised by the internal project team members including solutioning, functional aspects, technical aspects and customer management.
• Explore out-of-the box solutions to manage the challenges faced during the project. Partner with Project Director to address the challenges in timely manner.
• Manage Project Profitability
• Ensure the overall allocation and resource utilization is optimal, so that the actual cost of project remains within the budgeted cost.
• Anticipate Risk and Plan
• Anticipate risks arising due to internal or external stakeholders that can impact the success of project.
• Partner with Project Director to address the challenges in timely manner.

Responsibilities:

As the Network Program Manager, you will be responsible for overseeing and coordinating various network expansion projects, ensuring that partnerships are aligned with the company's overall business objectives. You will also be responsible for building and maintaining strong relationships with key partners including large corporate banks, wealth tech and other NBFIs.

• Coordinate multiple projects simultaneously, ensuring they are completed on time, within scope manage internal and external communication..
• Work with Product, Sales, Compliance and Tech to ensure that the Finmo Network plan is executed on time and on budget
• Document network documents and collaterals
• Ensure that partnerships are aligned with the company's overall business objectives
• Build and maintain strong relationships with key partners
• Oversee the day-to-day management of existing partnerships
• Track and measure the success of partnerships
• Identify and mitigate risks associated with partnerships
• Develop and implement processes to ensure the smooth onboarding of new partners.
• Stay updated on latest trends in the payments industry.

Requirements

• 5 years experience in a payments partnerships role as Relationship Manager, Implementation Manager or Project Manager in APAC market
• Program Management experience managing multiple projects is a must
• Bachelors or Masters Degree in IT or Business
• Experience working with India and Singapore based teams.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Our tax practice revolves around helping our clients effectively manage their tax obligations proactively and responsibly. As part of a global team of 35,000 tax professionals in 150 countries, you will advise clients on planning, compliance and reporting wherever the client has needs. Our unwavering commitment to quality service and our technical networks enable you to help clients reduce inefficiencies, mitigate risk and improve opportunities within their tax functions. Groups (or, as we call them – sub-service lines) within Tax include Business Tax Services, Global Compliance and Reporting (GCR), People Advisory Services, Indirect Tax Services, as well as International and Transaction Tax Services.

The opportunity

Our business tax services help clients succeed by assisting them with the strategic and operational challenges facing their tax functions, analyzing tax opportunities and benefits, and providing tax-related domestic and cross-border planning as well as compliance services for corporations Be part of the team that works closely with clients to build sustainable tax strategies; improve processes, controls and risk management; and supports clients in managing effective relationships with tax authorities.

Your key responsibilities

As a Business Tax Services Manager, your main objective is to achieve business growth by developing and maintaining strong working relationships with key business decision-makers, informing them of our scope of services and communicating how these services benefit their organizations.

Skills and attributes for success

• Manage and coordinate business tax compliance and tax advisory engagements
• Develop budgets, determine resource requirements, and direct / monitor engagements
• Maintain continuous interaction with clients, manage expectations and ensure exceptional client service
• Team with tax professionals in other sub-service lines to provide comprehensive tax services
• Oversee the compliance management process and adapt to challenges in the process
• Participate in managing a compliance group by assisting with forecasting future compliance work, delegating work effectively, and resolving related issues
• Share knowledge to develop professionally and enhance service delivery. Facilitate open communication and supervise staff and peers
• Participate in recruiting efforts when necessary
• Contribute to a flexible, stable, and team-oriented working culture

To qualify for the role you must have

• University degree with a minimum of 6 years of relevant business tax experience
• A CPA / CA or other certification relevant to an area of specialization
• Excellent supervisory, analytical, organizational, and leadership ability
• Proven ability of managing complex and sizable assignments
• A commitment to learning in a tax technology environment
• Excellent command of spoken and written English. Mandarin is an advantage
• Experience working in public accounting firms

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Job Description:

• Prepare and analyze cost comparison
• Obtaining quotations, liaising and negotiate with sub-contractors and suppliers
• Responsible for measuring quantities and taking off
• Prepare Variation Orders, claims, final accounts, settlement and sub-contractor payments
• All other contracts management related job

Job Requirements:

• Degree / Diploma in Building or its equivalent
• Min 5 years and above experience as deputy contracts in main-con companies
• Proven ability in contract negotiation, contract administration & variation orders
• Able to work independently, be meticulous, analytical with excellent problem-solving skills, proactive, a good team player & able to meet tight deadlines

• In charge of the operational procurement process for ship’s requirements.
• Negotiate / communicate with suppliers specifying quality, quantity, and delivery schedules
• Schedule, arrange, and follow-up on logistics to ensure cost effective and timely delivery of
• items on board
• Monitor schedules of the assigned group of vessels to optimize deliveries on board
• Proactively participate in department meetings and other activities.

• Organize campaigns for digital marketing by utilizing social media, email, blogs, and websites.
• Create and oversee social media presences and content marketing or communication strategies.
• Stay up to date with emerging social media platforms, online technology, and trends.
• Provide captivating and well-curated web material.
• Collaborate with external web designers, graphic designers, and filmmakers.
• Manage and oversee content on the webpages.
• Execute strategies to increase exposure to business pages.
• Develop projects and programs to strengthen work relationships within the community.
• Manage budgets, negotiations and contracts in relation to community events.
• Work closely with stakeholders to find possibilities for community involvement.
• Oversee all facets of event planning.
• Manage corporate identity and governance and communications channels for the company.
• Execute plans for interacting with a range of stakeholders.
• Foster a good rapport with stakeholders and organize events to foster partnerships.
• Determine areas that require improvement to improve upcoming events, engagement initiatives, and digital campaigns.
• Write reports on key performance indicators (KPIs).
• Maintain a variety of records to guarantee accurate and correct data for analysis by shareholders.

The ideal candidate will be focused on delivering measurable results, possess a comprehensive understanding of digital marketing strategies, demonstrate strong business acumen, and exhibit a proven track record of driving sustainable business growth.

Responsibilities

• Plan, implement and manage online and offline marketing strategies to enhance the company’s position in the market
• Ensure effective updates and relevancy on the website, social media platforms and all marketing-related materials
• Manage the development and execution of marketing content and campaigns
• Monitor and conduct desktop market/competitor research and analysis and develop reports on competitor activity
• Effectively update, conduct video or photo shoots, create, design and post content for our company’s official social media platforms
• Promote content on social media and monitor engagement (for example, Likes, Shares and Comments) and ensure timely responses to social media comments
• Effectively update content on the company’s website
• Work closely with internal and external stakeholders
• To provide professional consulting services to prospective students and parents planning to study in Singapore, and assist them in their education options at Singapore schools, to the point of enrolment.
• To act as the key liaison personnel for respective school partners assigned, ensuring the team is up to date on any progress or updates pertaining to the institutions.
• To ensure targets or KPIs set are achieved or exceeded.
• Supporting the internal team in any other ad-hoc activities/tasks as and when required.

Requirements

• Diploma /Degree in Sales/Marketing or related field.
• Minimum 1 year experience in marketing / digital marketing or related fields
• Meticulous with a creative flair
• Strong organisational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment
• Able to start work on short notice would be preferred

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail sales of passenger cars and commercial vehicles, all vehicle leasing, Motor insurance, credit Hire Purchase financing, Motor workshop with full capacity of MRO (Maintenance, Repair and Overhaul) services, and vehicle body engineering works for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, F&B, marine, construction, sanitation, and government services.

With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

Job Description:

• Develop and implement sales strategies to meet or exceed sales targets for commercial vehicles, including market analysis, forecasting, and competitive positioning.
• Lead, train, and motivate the sales team to achieve individual and team goals, while fostering a collaborative and results-oriented work environment.
• Build and maintain strong relationships with key clients, including fleet buyers, logistics companies, and corporate customers, ensuring a high level of customer satisfaction.
• Identify and pursue new business opportunities, including expanding into new markets and segments, and securing contracts with key commercial clients.
• Maintain deep product knowledge of the company’s commercial vehicle offerings and stay updated on industry trends, regulatory changes, and competitor products to effectively communicate value to customers.
• Manage pricing, quotations, and contract negotiations to ensure profitability while remaining competitive in the market.
• Work closely with various departments to align sales strategies with overall business goals and ensure smooth execution of sales contracts and vehicle delivery.
• Prepare sales performance, generate reports weekly on sales metrics, and analyze data to identify areas for improvement and growth.
• Oversee payment-related issues, including account arrears and overdue payments.

Job Requirements:

• Diploma / Degree holder, with at least 5 years’ experience in managing sales teams in automotive trade.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze market trends and develop sales strategies.
• Results-driven with a focus on meeting and exceeding sales targets.
• Possess Class 3 driving license.

Our global transfer pricing practice is recognized as a market leader in advising on relevant aspects of intercompany transactions. We offer depth of experience through a worldwide network of dedicated transfer pricing economists and tax professionals.

The opportunity

Are you ready to take control and deliver impact? Then join EY and gain experiences that will last a lifetime.

We’re looking for a Transfer Pricing Manager / Senior Manager to join our team.

Within Ernst & Young's International Tax Services (ITS) team, our global transfer pricing practice is recognised as a market leader in advising on relevant aspects of intercompany transactions. We offer depth of experience through a worldwide network of dedicated transfer pricing economists and tax professionals. Providing a fully integrated approach to transfer pricing, our transfer pricing professionals undertake the following:

• Assistance with the preparation of transfer pricing policy and preparation of transfer pricing planning reports
• Preparation of transfer pricing documentation to substantiate transfer pricing positions taken
• Assistance with transfer pricing aspects of tax authority queries or formal audits
• Where companies would like up-front certainty on transfer pricing positions, assisting with applications for and negotiations of rulings and Advanced Pricing Agreements (APAs)
• Transfer pricing planning, including Operating Model Effectiveness projects that seek to obtain tax benefits from business restructuring
• Acting as the preferred advisor to multinational companies, addressing ad hoc transfer pricing queries

In your role as a Transfer Pricing Manager / Senior Manager you’ll:

• Analyse information, apply economic and financial knowledge to client situations, and develop effective approaches to clients' financial circumstances.
• Take a lead in developing recommendations and implementation plans.
• Develop and deliver transfer pricing and economic ideas with timely, responsive services and work products, and identify opportunities for transfer pricing and other services.
• Manage transfer pricing engagements and business development initiatives
• Assist in managing engagement economics by organising staffing, tracking fees and communicating issues to project leaders
• Build strong internal relationships within the transfer pricing team and across other services
• Coach and mentor staff

We’re looking for people with the following experience:

• Degree in economics, law, finance, tax or accounting; a CPA or similar certification
• At least 5 to 9 years of experience in transfer pricing or similar experience, with sound understanding of complex transfer pricing concepts
• Strong managerial, organizational, project management and analytical skills
• Good verbal and written communication skills

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

About the company
Our client is a renowned leading insurance company.

About the job
This role supports the Regulatory Compliance team, with a focus on data protection, and requires close collaboration with senior management and other business units. The key responsibilities include:

• Ensuring compliance with PDPA by monitoring data policies, identifying risks, and managing privacy documentation.
• Conducting audits, addressing data protection issues, and managing data breach incidents.
• Serving as a contact for data privacy queries, promoting compliance culture, and providing regulatory advice and training.
• Developing compliance programs and addressing any non-compliance areas.

Skills and experience required

• At least 5 years of experience in regulatory compliance, particularly in data protection.
• Strong written and verbal communication skills, and ability to present complex ideas.
• Possess strong understanding of insurance regulations.
• Excellent analytical, negotiation, influencing, and relationship-building skills.
• Self-motivated, independent, adaptable, and strategic thinker able to work with minimal supervision.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

Customer Success Account Manager

Job Description & Requirements

Our client, a leading global technology company, is currently seeking a Customer Success Account Manager with Cantonese language proficiency to join their team.

In this role, you will oversee end-to-end post-sales delivery and coordinate support across the partner ecosystem, ensuring customer satisfaction and success.

Responsibilities:

• Collaborate with Account teams to plan and lead discussions to define and prioritize alignment with internal teams, fostering strong working relationships with colleagues in various time zones.
• Focus on daily customer-facing activities, including planning, customer communication, scheduling, and managing bookings.
• Provide post-sales support to global customers, engaging with key business decision-makers to ensure high-quality solution planning, delivery execution, and governance.

Requirements:

• 5-7 years of customer-facing experience in roles such as Customer Success, Business Development, or Account Management.
• Previous experience with technology products, including Microsoft solutions, Cloud, and SaaS. Certifications in Azure, M365, D365, or AI are advantageous.
• Cantonese language proficiency is required. Candidates with backgrounds in consulting or system integrators will also be considered.

Please express your interest by contacting [email protected], and we will schedule a call to discuss further details.

Please note that only shortlisted candidates will be notified.

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No: 200909448N, EA License No: 10C4544

As part of PwC South East Asia Consulting's business, we help our clients in solving their most important and challenging business problems. Every day we challenge ourselves to do what matters most for our clients, our people and for the society. We offer the opportunity to be part of a firm that has the purpose of building trust in society and solving important problems, that gives you the opportunity to work with inspiring leaders and talented professionals to deliver outstanding value to our clients in a culture that is diverse, inclusive, collaborative and one that provides exceptional career experience.

About the Team

PwC SEAC’s Digital Transformation Practice’s vision is to create meaningful relationships with our clients by powering the next generation digital enterprise.

The Digital Transformation practice works with our clients to build a legacy of improvement and performance, working with leading enterprise applications including those in the cloud.

Our focus areas on Enterprise Applications are SAP, Workday, Oracle, Microsoft and Salesforce.

About the Role

• Effectively contribute in business process improvement and ERP (SAP S/4HANA) enablement initiatives
• Conduct business needs analysis and identify key business challenges with the client teams and key stakeholders.
• Identify improvement opportunities to achieve clients’ desired business outcomes.
• Define ‘To-Be’ stage of processes, solution application requirement and performance measurements.
• Assist and perform deployment activities and measure achievement of desired outcomes.
• Involve in change for large scale multi-site SAP FICO Implementation (SAP S/4HANA), and other related transformational change efforts, including but not limited to efficiency and effectiveness initiatives; organizational restructurings; organizational capabilities development.
• Support pursuit team with gaining access to tenders, build proposals, win work and deliver projects.

About You

• A recognised Bachelor’s Degree qualification
• Minimum 8-10 years and above of relevant experience in SAP FICO module.
• Minimum 5-7 end to end implementation projects experience
• Demonstrates ability as a workstream lead with extensive knowledge and understanding of SAP S/4HANA application-based solutions and proficiency in end-to-end integration with other functional modules e.g. FICO/SD/MM/EWM/PP/TRM/Ariba/SuccessFactors/Concur/SAP Analytics Cloud
• Demonstrates success with identifying and addressing client needs by building, maintaining, and utilising networks of client relationships and community involvement; communicating value propositions; and, preparing and/or coordinating complex written and verbal materials
• Experience in SAP FICO S4HANA Conversion, Implementation, Upgrade, Rollout
• Ability to develop, implement and support complex business processes in an SAP environment
• Strong in problem solving skills and able to understand how business processes work and integrate in multiple technology platforms environment
• Ability to demonstrate strong abilities and/or a proven record of success as a team leader: supervising teams to create an atmosphere of trust; and coaching staff including providing timely meaningful written and verbal feedback
• Foster team collaboration within the workstream and across functional/technical teams
• Flexibility to travel in the region when required

Our global transfer pricing practice is recognized as a market leader in advising on relevant aspects of intercompany transactions. We offer depth of experience through a worldwide network of dedicated transfer pricing economists and tax professionals.

The opportunity

Are you ready to take control and deliver impact? Then join EY and gain experiences that will last a lifetime.

We’re looking for a Transfer Pricing Manager / Senior Manager to join our team.

Within Ernst & Young's International Tax Services (ITS) team, our global transfer pricing practice is recognised as a market leader in advising on relevant aspects of intercompany transactions. We offer depth of experience through a worldwide network of dedicated transfer pricing economists and tax professionals. Providing a fully integrated approach to transfer pricing, our transfer pricing professionals undertake the following:

• Assistance with the preparation of transfer pricing policy and preparation of transfer pricing planning reports
• Preparation of transfer pricing documentation to substantiate transfer pricing positions taken
• Assistance with transfer pricing aspects of tax authority queries or formal audits
• Where companies would like up-front certainty on transfer pricing positions, assisting with applications for and negotiations of rulings and Advanced Pricing Agreements (APAs)
• Transfer pricing planning, including Operating Model Effectiveness projects that seek to obtain tax benefits from business restructuring
• Acting as the preferred advisor to multinational companies, addressing ad hoc transfer pricing queries

In your role as a Transfer Pricing Manager / Senior Manager you’ll:

• Analyse information, apply economic and financial knowledge to client situations, and develop effective approaches to clients' financial circumstances.
• Take a lead in developing recommendations and implementation plans.
• Develop and deliver transfer pricing and economic ideas with timely, responsive services and work products, and identify opportunities for transfer pricing and other services.
• Manage transfer pricing engagements and business development initiatives
• Assist in managing engagement economics by organising staffing, tracking fees and communicating issues to project leaders
• Build strong internal relationships within the transfer pricing team and across other services
• Coach and mentor staff

We’re looking for people with the following experience:

• Degree in economics, law, finance, tax or accounting; a CPA or similar certification
• At least 5 to 9 years of experience in transfer pricing or similar experience, with sound understanding of complex transfer pricing concepts
• Strong managerial, organizational, project management and analytical skills
• Good verbal and written communication skills

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

• Manage and coordinate the project effectively
• Manage and direct site staff (i.e. senior engineers, engineers, supervisors, etc.) in the project management of the NSC civil contracts (including other supporting Contracts);
• Assist in leading the supervision personnel, including Resident Engineer (RE) and Registered Technical Officers (RTOs) in the supervision of the project to ensure compliance with drawings/specifications, approved work methods and authorities’ requirements;
• Assist in managing the Contractor on the construction of the project, including but not limited to monitoring submissions by the Contractor and clearances from the other consultants and relevant authorities;
• Evaluate the Contractor’s proposed programme of works and recommend any adjustments where necessary;
• Maintain and keep up-to-date all project-related information in the Authority’s portal;
• Establish the quality management system, safety and risk management, time management, cost planning and management system for the construction activities;
• Co-ordinate/approve corrective actions and monitor the actions taken;
• Identify/solve site problems. To liaise and coordinate with the Contractors, and the Authority’s team (including the chairing of regular meetings) to ensure timely resolution of all site problems;
• Conduct on-site joint verification of Contractor’s progress payment with the Authority’s team;
• Co-ordinate services laying and utility diversion works to ensure timely completion;
• Ensure the safety and quality of works and monitors the performance of environmental control measures, earth control measures, site safety measures, and housekeeping on-site and initiate preventive/corrective actions;
• Ensure that the Contractor delivers works to the requirement of the Authority and within the Contract period;
• Ensure that site records of all variation orders and Instructions are properly documented;
• Ensure proper coordination between other Contracts and authorities. Ensures an efficient Viaduct, Civil & structural and Geotechnical design is achieved in accordance with Design Criteria and relevant standards;
• Liaise with internal and external parties on all Viaduct, Civil & Structural and Geotechnical design matters and advises and assist the NSC’s PRPM/SPM/PM in all project management matters;
• Assist in investigating and liaising with the public and the relevant authorities for public feedback;
• Train, manage and provide leadership to the site supervisors in supervision and site management work, including the keeping of proper and accurate records;
• Prepare and update project progress reports regularly and carry out presentations whenever required;
• Identify potential or actual causes of delay and discuss with Contractors to take preventive or remedial actions;
• Respond to all emergency matters, such as fire and accidents, at the site during or off working hours;
• Work with the Authority’s team to project monthly construction progress;
• Manage the progress of precast components workshop drawings production, submission and approval. Also manage the mould adequacy and progress of mould fabrication, precast components production and delivery to ensure no delay to the progress of works;
• Ensure implementation of effective Noise Management and Public Communication Plan
• Carry out administrative works pertaining to the management of the project including but not limited to official attendance and minutes or notes taking in all meetings

Job Requirement

• Minimum Degree in Civil and Structural Engineering
• Minimum 8 years relevant experience in a project/construction environment, with at least 3 years experience in viaduct and /or flyover construction
• Proficient in relevant software programmes for planning and project work
• Strong leadership qualities with good analytical and communication skills
• Experience in civil/structural / geotechnical design will be an advantage

As a marketing data analyst with a strong background in data analysis, you will report to the Head of Digital Marketing in MSIG Asia. You will work with local marketing teams in business units (BUs), which are insurance companies in countries and territories in the region, to analyse customer data, identify marketing opportunities, and track campaign status. You will play a pivotal role in bridging the gap between raw data and strategic marketing actions. With your expertise in marketing analytics, you will support campaign design and execution, reporting and tracking end-to end campaign funnel, and reviewing campaign effectiveness.

Key Responsibilities

• Data Analysis & Insights: Use data to uncover actionable insights, optimise campaigns, and inform strategic decisions across our marketing initiatives.
• Campaign Optimisation: Develop and apply data models to optimise performance marketing channels (e.g., social media, email campaigns, website analytics). Monitor and evaluate the effectiveness of marketing campaigns.
• Reporting & Visualisation: Utilise statistical tools and techniques to analyse data and generate actionable insights. Provide insights and recommendations to improve customer acquisition, retention, and engagement.
• Collaboration: Partner closely with marketing teams in the BUs in the region to design and implement data-driven marketing strategies and integrate data insights into business strategies.
• Customer Segmentation: Leverage customer data to drive segmentation strategies and targeted marketing efforts, focusing on personalisation and customer journey enhancements.

Requirements

• 7+ years' experience working within a similar role in digital marketing with a focus on data analytics in any consumer products and service industry is required. Solid understanding of digital marketing channels, metrics, and optimisation techniques.
• Proficiency in data analytics and visualisation tools (Excel, Google Analytics, Power BI, Tableau, etc.)
• Experience with SQL, Python is a plus
• Familiarity with CRM systems (e.g., MS Dynamics, Salesforce)
• Understanding of insurance or financial marketing principles and practices is preferred.
• Experience working with large datasets and knowledge of data warehousing.
• Ability to understand a system architecture, a company system architecture and the best practices of other companies, and to consider and promote sustainable architecture.
• Knowledge of statistics required to understand and utilise internal and external data. This includes understanding testing and statistical analysis methods, as well as having practical knowledge to optimally apply these methods.
• Ability to transform complex data into actionable insights that drive business decisions.
• Strong communication skills, with the ability to present findings and recommendations to non-technical stakeholders.
• Team player with the ability to collaborate cross-functionally and lead cross-functional projects.
• Highly organised and detail-oriented, with strong problem-solving skills and ability to adapt to deadlines.

As part of PwC South East Asia Consulting's business, we help our clients in solving their most important and challenging business problems. Every day we challenge ourselves to do what matters most for our clients, our people and for the society. We offer the opportunity to be part of a firm that has the purpose of building trust in society and solving important problems, that gives you the opportunity to work with inspiring leaders and talented professionals to deliver outstanding value to our clients in a culture that is diverse, inclusive, collaborative and one that provides exceptional career experience.

About the Team

PwC SEAC’s SAP Practice’s vision is to create meaningful relationships with our clients by powering the next generation digital enterprise.

The SAP practice works with our clients to build a legacy of improvement and performance, working with leading enterprise applications including those in the cloud.

About the Role

• Effectively contribute in business process improvement and ERP (SAP S/4HANA) enablement initiatives
• Conduct business needs analysis and identify key business challenges with the client teams and key stakeholders.
• Identify improvement opportunities to achieve clients’ desired business outcomes.
• Define ‘To-Be’ stage of processes, solution application requirement and performance measurements.
• Assist and perform deployment activities and measure achievement of desired outcomes.
• Involve in change for large scale multi-site ERP Implementation (SAP S/4HANA), and other related transformational change efforts, including but not limited to efficiency and effectiveness initiatives; organizational restructurings; organizational capabilities development.
• Support pursuit team with gaining access to tenders, build proposals, win work and deliver projects.

About You

• A recognised Bachelor’s Degree qualification
• Minimum 6-8 years and above of relevant experience in SAP S/4HANA MM/SD or MM/EWM module, or similar capacity in advisory or technology consulting workspace
• Minimum 5-7 end to end implementation projects experience
• Demonstrates ability as a workstream lead with extensive knowledge and understanding of SAP S/4HANA application-based solutions and proficiency in end-to-end integration with other functional modules e.g. FICO/SD/MM/EWM/PP/TRM/Ariba/SuccessFactors/Concur/SAP Analytics Cloud
• Demonstrates success with identifying and addressing client needs by building, maintaining, and utilising networks of client relationships and community involvement; communicating value propositions; and, preparing and/or coordinating complex written and verbal materials
• Experience in S4HANA Conversion, Implementation, Upgrade, Rollout
• Ability to develop, implement and support complex business processes in an SAP environment
• Strong in problem solving skills and able to understand how business processes work and integrate in multiple technology platforms environment
• Ability to demonstrate strong abilities and/or a proven record of success as a team leader: supervising teams to create an atmosphere of trust; and coaching staff including providing timely meaningful written and verbal feedback
• Foster team collaboration within the workstream and across functional/technical teams
• Flexibility to travel in the region when required

Job Responsibilities:

Assist the Treasury Department on the followings (Officer will be either Risk or Governance Officer, role is split):-

• Cultivating a risk and compliance culture within the department. Ensuring staff are kept abreast with applicable internal and external laws, regulations, rules and procedures in their respective specialized area to ensure compliance to both Regulatory Compliance and Operational Risks matters.

• Assist in creating and managing effective action plans in response to audit concerns, compliance violations, regulatory and operational breaches. Facilitate approval process for governance documents and ensure documents are reviewed.

• Manage treasury property and infrastructure ensure safety and well function

• Manage treasury BCP, DR Site and Testing documentation

• Develop and implement an effective Risk & Compliance programme for Treasury

• Review and provide advisory on Risk & Compliance matters

• Accurate and timely reporting for internal and external parties

• Facilitate governance documents reviewed on timely manner completion of business support initiatives on Risk and Compliance portion

• Relevant Projects/Assignments as directed by Head of Department

• Coordinate and ensure all outstanding audit and non-compliance issues are close within the timeline

Risk and Control Self-Assessment / KRI / KCT/ LDCs/BCM

• Fully implement the Group’s Operational Risk Management tools and processes across the department to identify, assess, measure, monitor and mitigate operational risk exposure / likelihood.

• To assist in maintaining business continuity so as to minimize business disruptions to business operation

• Establish an effective partnership with Country Operational Risk Management towards managing the department’s operational risks to be in line with the Group’s Business objectives.

• Provide advisory on risk mitigation measures within operations especially on high-risk areas.

Regulatory Compliance

• Establish an effective partnership with the Country Compliance and Business Compliance Officer towards managing the assigned departments’ regulatory compliance risks to be in line with RHB Singapore’s Business objectives.

• Develop and implement an effective regulatory compliance risk mitigation measures within operations to ensure no non-compliance breaches or non-recurrence of compliance breaches.

Risk & Compliance Awareness Training

• Facilitate/ coordinate training on Operational Risk Management & Regulatory Compliance matters to staff to promote an effective risk & compliance culture across the assigned departments.

Audit Issues by Group Internal Audit/ External Auditors

• Assist in creating and managing effective action plans in response to audit concerns, compliance violations, regulatory and operational breaches besides ensure no recurrences of issues.

Risk, Regulatory and Compliance Assurance

• Perform assurance checks to ensure Department’s adherence to key risks/regulatory/compliance areas.

• Analyze and implement operational process/controls in ensuring Department’s activities are within Risks/Regulatory/Compliance acceptance.

Ad-hoc Surveys/Projects as assigned by Head of Department

Any ad-hoc surveys (regulatory) or projects related to the scope of Governance as assigned by Head of Department

Management Trainee ( F&B )

• Working Day: 6 days work week, non-rotating shift
• Location: Islandwide available
• Salary: Basic $2700 - $3400 + AWS + VB

About the role:
The role will embark on an exciting journey as part of the Operations Team. In this role, individuals will be provided with opportunities to learn about the management of drink stall within the food courts or coffeeshop, from the exterior façade to the internal hygiene, inventory control, profitability and operation efficiency.

Duties & Responsibilities:

• Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop.
• Manage transactions with customers’ order using cash registers / Point-of-Sale (POS) Systems.
• Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc.
• Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang.
• Ensure product wastage is controlled to meet the product's gross profit (GP) target
• Drive sales performance through upselling and cost control.
• Responsible to drive sales performance by upselling, cost control and developing new product.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• Conduct monthly stock-take and ensure supply comply with First-In-First-Out (FIFO) inventory guide.
• Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget.
• Understudy F&B supervisor on recruitment, training and developing of F&B staff.
• Involve in creating new in-house product.
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.
• Extensive classroom training & on-the-job training will be provided to ensure new joiners’ learning and exposure to the company.

Job Requirements:

• With passion in working F&B industry and its operational processes.
• Degree in F&B, supply chain or related disciplines
• Able to work on weekends and Public Holidays
• Basic computer literacy including Microsoft Office and Google Suite

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy