Job Overview

We are seeking an experienced Senior Business Operations Manager to oversee and enhance the operational aspects of our organization. This individual will play a key role in streamlining processes, driving efficiency, and ensuring alignment with business goals. The ideal candidate has strong analytical skills, leadership capabilities, and a proven track record in managing business operations.

Key Responsibilities:

1) Sales & Marketing management

Budget preparation

Plan, develop and execute sales strategies and activities within Singapore (Including retail)

Sales analysis and sales progress monitoring

Oversee the development of marketing campaigns and promotions, Social Responsibility and Sustainability, ensuring alignment with business goals.

Enhance after-sales-service in respective region

2) Develop new customers and markets

Explore potential customers – local and overseas

3) Products pricing management

Establish and revise pricing, monitor price competitiveness and x-rate for products

4) Reports Preparation – Sales, Marketing and management report.

5) Market visit- SEA, India and Maldives etc

6) Contract management (sales & purchase, after sales service agreement, tester agreement)

Job Requirement:

- Proficient Skills of English, Chinese, and Japanese (Min. N2 level)

- Experience in fishing equipment or related industry

- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

- Minimum 10 years working experiences in Japanese company.

- Management experience of 5 years or more, with a minimum staff of 10.

- Strong Leadership skills with the ability to inspire and manage diverse teams.

- Ability to analyze data, identify trends, and make data-driven decisions,

• Position: F&B Operations Manager
• Working Hours: 5 days, 8.30am- 6pm
• Salary: Max $6000 - $8,000 + $500 transport allowance
• Location: Geylang 2024 - 2025, Company will be moving to Woodlands Senoko in 2026
• Must have 5 years experience in QSR (KFC , MCD , PizzaHut related fast food / fast serving brand)

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Senior Manager, APAC Market & Clearing Operations, Singapore

The APAC run team is responsible for ensuring the smooth running of LCH clearing services within the APAC time zone. It is the first point of contact of to resolve issues for members, clients and regulatory authorities and has the ultimate responsibility of ensuring a positive client experience across LCH products. The team works closely with internal and external partner to ensure operations are run efficiently and resiliently, and queries and issues are followed through to resolution. The candidate should maintain a good working relationship with Central Banks, PPS Banks, Concentration Banks, Custodians, Members and Clearing brokers, as well as internal partners. This is a highly visible role, working with sales and marketing as well as senior management.

The successful candidate should possess proven experience in clearing and related trade workflow and Collateral management. Examples include various life-cycle events across the services such as margin runs, compression offering and portfolio transfers. They should have experience leading a team, the ability to work to timeframes, and be able to influence partners across geographical locations. They should be pro-active, confident and well-presented and take ownership of processes in their remit.

As a People Leader, they be will responsible for ensuring they and their team deliver the running of core business processes, applying expertise and managing partners where vital.

Role Responsibilities & Key Accountabilities:

• Applies expertise and past experience to resolve high-risk, business-critical operational risks in an accurate and timely manner, utilising communications and corrective actions to limit the operational, reputational and financial impact on the Group
• Applies experience to predict and prevent future operational issues, staying abreast of and implementing internal and external best practices
• Builds and maintains good relationships with partners internally (Compliance, Risk, sales, etc.) and externally (e.g. clients, regulators, vendors), improving the reputation of LSEG
• Produces and interprets management reports for senior partners, analysing and explaining favourable and adverse outcomes
• Coordinates large, complex planned and unplanned process changes and product/service developments, ensuring all vital testing is conducted
• Partners with internal teams to explore and build the operational configuration of new products, ascertaining the feasibility, cost, impact, and operational requirements of the project
• Contributes significantly to large-scale projects and change initiatives outside of own day-to-day responsibilities, utilising subject matter expertise to advise on the operational change requirements
• Leads the performance and development of an Operations team
• Deputises at key meetings and as necessary.

Minimum Requirements

• Undergraduate degree or equivalent experience, ideally with a degree in finance or business related
• In-depth understanding of end to end trade flow for Interest Rate Swaps with proven experience within an Investment Bank or Financial Institution in one of the following areas;
• Client Services/ Middle Office
• Treasury/Collateral
• Risk management/ product control
• Clearing and Settlement
• Strong analytical and problem-solving skills, with excellent attention to detail;
• Strong communication skills, both oral and written;
• Able to work in team environment and demonstrate working to deadlines;
• Strong numerical proficiency (advanced Excel user);
• Experience with using Murex and/or Calypso an advantage;
• Knowledge and understanding of Austraclear, RITS, MAS payments systems, and SWIFT messaging would be an advantage;
• Able to establish and maintain relationships at all levels both within and outside the organisation.

Job Description & Requirements

We are seeking a highly skilled Market Data Analyst Presales Engineer to join our dynamic team. In this role, you will play a pivotal role in driving sales by leveraging your deep understanding of market data and technical expertise. You will collaborate closely with the sales team to identify and qualify opportunities, conduct in-depth technical assessments, and deliver compelling product demonstrations.

Technical Expertise:

Develop a strong understanding of our products and services (Cryptocurrency, Investments, etc), including their technical specifications, capabilities, and benefits.

Stay up-to-date with industry trends, emerging technologies, and competitive landscapes.

Conduct in-depth technical assessments of client requirements and propose tailored solutions.

Contribute to the development of the investment strategy, focusing on emerging trends in Fintech and infrastructure.

Identify new areas for investment within the fintech space, particularly in Payment solutions and decentralized technologies.

Presales Support:

Collaborate with the sales team to identify potential opportunities and qualify leads.

Develop and deliver compelling product demonstrations, presentations, and technical proposals.

Address technical questions and concerns from prospective clients, providing clear and concise explanations.

Conduct proof-of-concept (POC) implementations and data analysis to showcase the value of our solutions.

Data Analysis and Insights:

Analyze market data to identify trends, opportunities, and potential challenges.

Leverage data analysis techniques to support sales efforts and provide valuable insights to clients.

Develop custom data analysis solutions to address specific client needs.

Required Skills:

Data Analysis, Market research, Presales

domain Skills:

Cryptocurrency, Investments, etc.

Portfolio management experience is preferred.

Roles & Responsibilities:

• Assist in drafting and review of relevant oil product and/or crude contracts in a timely, accurate and efficient manner;
• Work closely with Finance department and counterparties on negotiation of LC terms prior submission of final draft for approval;
• Responsible for following through on the execution of the contract. Monitor and coordinate the entire cargo delivery by working closely with counterparties, ship owner, surveyor and shipping agents to help manage and mitigate cargo and shipping operational risks;
• Responsible for maintaining good relationships with cargo surveyors, insurance companies, shipping agents and counterparties to ensure smooth, efficient operations and add value to contract execution; Source market intelligence and share among team members and Traders for better decision making;
• Responsible for recording and maintaining relevant operational data, including but not limited to data entry and processing in the internal system (CXL), and initiating contract approvals and payment approvals in the OA system;
• Responsible for management of storage tank(s), including but not limited to the drafting and review of storage and inventory management measures, the execution of relevant contracts and agreements on storage leasing, the appointment of inspection companies to inspect the cleanliness of storage tanks, berth scheduling and planning, monitoring and management of stock quantity and quality in and out of the tanks, storage insurance, and oil blending operations if any;
• Assist in conducting due diligence checks on the company's investment opportunities in storage tanks, terminals and pipelines etc;
• Other ad-hoc tasks as assigned by the Head of Operations.

Requirements:

• Bachelor in related field or equivalent;
• Min. 3 years relevant working experience in oil related/ energy trading, preferably in commodities trading companies；
• Excellent organisational skills and networking skills, and enjoy developing and maintaining strong relationships with key stakeholders;
• Good ethics and professional conduct, and with strong sense of responsibility and teamwork spirit;
• Good organisational, time management skills and stress tolerance with proven ability to manage multiple priorities;
• Excellent command of English and Chinese languages (as the position needs to frequently communicate with English/Chinese speaking stakeholders verbally/ in writing as well as to prepare and proof-read English/Chinese official documents and presentations whenever appropriate).

Being part of a growing business translates to an opportunity to play a key role in our expansion and make significant impact. Your primary goal is to ensure a smooth operational flow in the fulfilment of orders and also maintenance of inventory. .

Responsibilities:

- Responsible for picking and packing ecommerce orders, and arranging for fulfillment

- Responsible for processing trade orders, and arranging for invoicing and fulfillment

- Responsible for receiving and organising inventory

- Keep inventory records for forecasting purchasing needs

- Any other miscellaneous duties as required

- Able to work independently

Hours

- Monday-Friday: 9AM – 5PM

- Sat: 9am - 12pm

- Location: Pasir Panjang

Benefits:

- AWS

- Annual leave

- Dental & Medical Benefit

The Operations Liaison Assistant will play a critical role in ensuring smooth communication and coordination between operations, sales, and customer service departments. This role involves supporting day-to-day operations, addressing customer needs, and ensuring a seamless experience for customers purchasing home and living products and consumer electronics. The ideal candidate is proactive, detail-oriented, and has a strong commitment to customer satisfaction.

Key Responsibilities:

Operational Support:

• Act as a bridge between warehouse, logistics, sales, and customer service teams to ensure operational efficiency.
• Monitor order processing, shipment schedules, and inventory levels to ensure timely delivery to customers.
• Assist in the coordination of returns, exchanges, and warranty claims for home and living products and consumer electronics.
• Identify and resolve delays or issues in product delivery by liaising with internal teams and external partners.

Customer Service:

• Serve as the first point of contact for customer inquiries related to product availability, order status, shipping, and aftersales support.
• Proactively communicate updates to customers regarding their purchases, addressing delays, and providing alternatives when necessary.
• Handle escalated customer complaints with professionalism, ensuring a positive resolution while maintaining customer satisfaction.
• Assist customers with technical inquiries related to consumer electronics, including troubleshooting minor issues and directing them to appropriate resources for support.

Administrative Coordination:

• Support the operations team by maintaining accurate records of inventory, order fulfillment, and service logs.
• Assist in tracking key performance indicators (KPIs) to identify areas for improvement in customer service and operations.
• Collaborate with the sales team to process special orders, promotional activities, and product rollouts.

Cross-Functional Collaboration:

• Work closely with the merchandising team to keep product details, pricing, and availability up to date.
• Coordinate with the technical support team to resolve customer issues related to consumer electronics.
• Assist in implementing operational improvements that enhance the customer experience and streamline workflows.

Requirements:

• Proven experience in customer service, operations, or administrative support roles, preferably in retail or e-commerce.
• Familiarity with home and living products and consumer electronics is a strong advantage.
• Strong communication and interpersonal skills to effectively collaborate with internal teams and customers.
• Ability to multitask, prioritize responsibilities, and maintain attention to detail in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with order management or CRM systems (e.g., Salesforce, SAP) is a plus.
• Problem-solving mindset with the ability to resolve customer and operational challenges promptly.
• High level of professionalism, empathy, and customer focus.

Hao Ren Hao Shi 好人好事 is currently seeking an energetic and resourceful person to join our team as Operations Executive. The candidate will be responsible for managing our programs and general day to day operations.

The successful candidate must enjoy speaking to people,

You will be working with a fast moving and vibrant team serving the Singapore Community.

Job Description:

• Assist in planning, managing, and executing daily operations related to food distribution programs and the Community Mart.
• Coordinate with external stakeholders, including suppliers, donors, volunteers, and community partners, to ensure seamless delivery of services.
• Monitor and ensure compliance with organisational policies, safety standards in all operations.
• Identify operational inefficiencies and propose solutions to enhance productivity and effectiveness.
• Assist in planning and implementing special events or campaigns
• for food distribution and community engagement.
• Support volunteer engagement efforts by ensuring volunteers are well-coordinated, trained, and aligned with organisational goals.
• Handle ad hoc duties assigned that relate to our core activities, including but not limited to logistical support for food drives, administrative tasks, or support for outreach programs
• Act as a point of contact for resolving day-to-day operational issues.

Requirements:

1. Organisational skills: Ability to multitask

2. Communication skills: Good verbal and written communication skills

3. Proficiency in Microsoft Office

4. Passion for community work and a commitment to making a positive impact

5. Flexibility to work evenings or weekends during community events or campaigns.

How to Apply: If you are passionate about making a positive impact in the community and meet the requirements outlined above, please submit your resume and cover letter to [email protected] with subject title “Job Application”. In your application, please state your expected salary.

Deadline for Application: 31 December 2024

We appreciate your interest in joining our team at Hao Ren Hao Shi. Together, we can work towards a brighter future for those in need in our community.

Position Overview:

You would work closely with the Operations Team and act as the point of contact to process transactions across asset classes, perform custodial and securities services operations, in both traditional and digital formats. In addition, you are expected to develop and process operational controls to ensure that the risk environment for operations in well managed.

Furthermore, you will need to participate in both business and technology projects as the SME of operations to perform business analysis across a variety of operational processes and systems. In addition, to assist the rest of the departments with day-to-day administration of operational activities and obligations.

Principal Duties and Responsibilities:

Trade Processing

• Trade Execution and Settlement: Execute and monitor trade instructions for various securities, including equities, fixed income, derivatives, and mutual funds
• Trade Confirmation: Match trade details and provide trade confirmations to clients promptly
• Reconciliation: Perform daily reconciliation of trades, payments and positions between internal systems and external counterparties to ensure accuracy and consistency
• Reporting: Generate accurate and timely reports for internal and external stakeholders

Securities Service and Custody Operations

• Custody Operations: Manage the safekeeping and administration of both traditional and digital assets on behalf of clients.
• Processing: Ensure accurate and timely delivery and receipt of securities in custody
• Corporate Actions: Handle corporate actions related to the assets under custody
• Reconciliation: Perform reconciliation of holdings and transactions in client accounts accurately and timely.

Others

• Client Service: Provide timely and accurate information to clients on trades and resolve an issues or concerns
• Risk Management: Ensure all trades comply with regulatory and risk policies. Manage risk register for Operations and perform risk control self-assessment to ensure effectiveness of operations controls.
• Documentation: Maintain accurate and comprehensive records of all transactions.
• Process improvement: Identify and implement process improvements to enhance the efficiency and accuracy of operation processes
• Change Management: Act as SME for Operations in projects to ensure effective and scalable operational flows are set up and reviewed prior to launch of business or system changes
• Audit: Act as point of contact for internal and external audit and reviews.

Qualifications & Skills:

• Bachelor’s Degree in Banking/Finance or equivalent.
• Experience in middle office, trade processing, securities services operations preferred.
• Have good knowledge of trade lifecycle across asset classes, including structured products and funds
• Knowledge of digital assets and security token offerings preferred
• Knowledge of AML-CFT/Anti-bribery and Corruption Compliance and Sanctions
• Strong critical thinking and problem-solving skills
• Strong time-management and organizational skills with ability to prioritize tasks.
• Excellent relationship building, stakeholder management and communication skills.
• Highly motivated and tenacious individual, with a proven ability to take initiative and work independently and within a team.

THE ROLE

Handle cargo operations including quantity & quality control, vessel operations, vessel vetting, instructions on loading/discharging/ inspections, demurrage management, cargo insurance matters, checking letter of credit and related troubleshooting
Blending operations, blending component evaluations, instructions on blending/ inspections, inventory management & projection, knowledge in cargo sampling & testing, related documentations and related troubleshooting
Record/ update the database related with the above transactions
Other ad hoc duties

REQUIREMENTS

Bachelor’s Degree from a recognized university
5-10 years of hands-on experience in cargo and vessel operations in an oil and/or gas trading company
Knowledge in Maritime law
Excellent skills in Excel are preferred

About IMAPAC:

IMAPAC stands as the ultimate provider of comprehensive live conferences/exhibitions, biopharma data, and digital marketing solutions tailored for the worldwide biopharmaceutical industry. Our primary goal is to champion the full spectrum of services offered by global biopharmaceutical organizations and research institutes.

Focused on strategic regions known as R&D hubs for biologics, biomanufacturing, and biotechnologies, our conferences and digital marketing services are finely tuned to meet the unique requirements of each area. Recognizing that different regions have distinct needs, we meticulously craft events that cater to the specific demands of biopharmaceutical companies across Asia, Europe, and the UK.

About the role - Operations Executive

If you're someone passionate about event planning and thrives in a collaborative work setting, we're eager to hear from you and discover more about your background. At IMAPAC, you'll delve into engaging projects and have the chance to interact with influential figures in the life sciences sector. Join our vibrant team and contribute to impactful initiatives spanning across Asia Pacific, Europe, and the UK!

This is a great opportunity for someone to join the team and learn the ropes of exhibiting and organizing a wide variety of conferences around the APAC and Europe regions.

Key Responsibilities:

· Experience planning and internal project management - Devise the experience plan with project team and implement it accordingly.

· Brainstorm and implement the event experience plan

· Conduct briefings to internal staff before any event

· Ensure IMAPAC presents a high-quality event on the day and continually work to improve our standard of service

· Ensure highest level of hosting events – for registration, presentation and staging, conference content and delivery, catering, special events and entertainment

· Create and review attendee lists (speakers, guests, delegates, sponsors/exhibitors) and all name badges are 100% accurate

· Help speakers, sponsors, exhibitors with the contact system

· Maintain event costs are contained and accurately managed without compromising quality of service and customer experience

· Minimise and keep accurate records of all costs: technical, speaker, venue, AV and documentation

· Submit and file all invoices

· Acquire quotes for new suppliers

· Allocate accurate operational costs in event budgets monthly; post-event budgets by budget date (get all input information/invoices before deadline)

· Timely revise experience expenditure budget according to revenue

· Achieve 100% delegate, sponsor and exhibitor payments at event – present invoices, disallow non-payer access, consistently communicate with GM

· To take up any ad-hoc task as and when required by the business

Requirements:

· Excellent communication, persuasion and negotiation skills

· Ability to manage multiple projects, both tactical and strategic in nature – achieving both time and budgetary deadlines.

· Ability to handle stress, show resilience and adapt to changing market trends and quick to learn

· Persistent and disciplined

· Creative in problem-solving

· An excellent communicator who can voice out their thoughts

· Positive attitude, cheerful and confident personality

Why Choose Us:

· Positive work culture focused on diversity and innovation.

· Opportunity to make a profound impact on the biopharmaceutical industry.

· Shape meaningful networking opportunities within the biopharma space.

· Competitive remuneration and travel opportunities.

If you're ready to take on a challenging and rewarding role as an Operations Executive and contribute to the success of our industry-leading conferences, we invite you to join us at IMAPAC. Submit your application today and be part of our journey to drive innovation and positive change in the biopharmaceutical sector.

Duration: 1 year

Location: One north

Working Hours: Monday - Thurs 830am to 6pm; Friday 830am to 530pm

Responsibilities:

• Secretariat duties for the funding initiative, including running of grant calls, convening of evaluation panels and engagement of government stakeholders
• Executing policies and processes pertaining to the administration of the funding initiative
• Communication of the funding initiatives' policies and processes to public sector research performers
• Liaising with grantees on pre and post award matters
• Regularly reviewing progress of awarded grants to ensure that KPIs, milestones and budget utilisation is on track
• Building excellence in grants management through the development, refinement and implementation of best practices, within company and through working with other funding agencies
• Other ad-hoc duties that may be assigned

Requirements:

• Good tertiary degree
• Minimum 2 years' experience in public sector policy/planning/governance roles
• Experience and/or keen interest in work related to governance and policy, especially in the research & development sector
• Strong problem solving, analytical and systems thinking abilities
• Resourceful and independent
• Able to work collaboratively with internal and external stakeholders

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

Our client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of efficient and effective IT support services, ensuring optimal performance, service quality, and resolution of IT-related issues across multiple locations within your region

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and motivate a team of service desk professionals across multiple regional sites.
• Conduct regular one-on-one meetings, performance reviews, and training sessions to ensure staff development and high performance.
• Foster a collaborative and positive team culture focused on continuous improvement, customer service excellence, and problem-solving

Service Desk Operations:

• Oversee daily service desk operations to ensure timely and effective resolution of all IT incidents, service requests, and escalations.
• Ensure adherence to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Develop and enforce standard operating procedures (SOPs) for efficient service desk operations.

Incident & Problem Management:

• Coordinate incident management to ensure that issues are identified, resolved, and documented in a timely manner.
• Perform root cause analysis for recurring incidents and work with other IT teams to implement permanent fixes.
• Ensure issues are escalated appropriately and follow-up actions are taken for critical incidents.

Process Improvement & Efficiency:

• Identify areas for improvement in service desk processes, tools, and workflows.
• Drive continuous improvement initiatives to enhance the quality and efficiency of service desk support.
• Collaborate with other IT departments and stakeholders to implement process improvements and optimize service delivery.

Customer Satisfaction & Reporting:

• Monitor and manage customer satisfaction levels by gathering feedback, tracking performance metrics, and implementing corrective actions when necessary.
• Produce and present regular reports on service desk performance, including metrics, trends, and root causes of major incidents.
• Act as a point of escalation for high-priority or complex issues, ensuring they are resolved in a timely manner.

Collaboration & Stakeholder Engagement:

• Work closely with IT teams, business units, and external vendors to ensure alignment and a seamless user experience.
• Liaise with business leaders to understand IT service needs, providing recommendations and support as necessary.
• Ensure the regional service desk is aligned with overall corporate IT strategies and initiatives.

An ideal candidate would possess:

• More than 5 years of experience in IT Helpdesk/Service Desk, with at least 2 years in a managerial or supervisory capacity.
• Experience managing a regional or multi-site IT support team is preferred.
• Strong understanding of ITIL (Information Technology Infrastructure Library) best practices and frameworks.
• Experience in BMC and ServiceNow would be a plus
• Experience in PowerBI for data reporting and analysis would be a plus.
• Excellent leadership, coaching, and team management skills.
• Strong problem-solving and decision-making abilities, with a focus on operational efficiency.
• Exceptional written and verbal communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Strong customer service orientation and interpersonal skills.

Other benefits that you would expect in the environment:

• Hybrid work arrangement
• Good benefits and insurance coverage
• Great working environment with local and regional team to work with
• Multinational company structure with autonomy and room to grow

If you are interested, click APPLY or email me your resume at [email protected]

Let's speak so then I can share more about this interesting opportunity.

Felicia Romli (R1872446)

KOS International

EA License No. 23S1522

Service Delivery Managers (cybersecurity) often have the following duties and responsibilities:

• Manage the delivery of services to clients and ensure they meet the agreed service level agreements and operational level agreements
• Identify and rectify service delivery issues, including conducting root cause analysis
• Develop and implement service improvement plans
• Manage client relationships and handle clients’ expectations
• Coordinate and manage project teams and service providers
• Prepare and present regular and accurate reports to stakeholders
• Ensure that the delivery team is adequately trained and resourced
• Implement service delivery standards and monitor compliance
• Work closely with sales and marketing teams to drive service sales and profitability
• Keep track of emerging trends in service delivery and implement best practices
• Ensure compliance with health and safety regulations

Job Summary:

The SOC Manager will oversee the day-to-day operations of the Security Operations Center. This role is responsible for managing and coordinating the monitoring, detection, and response to cybersecurity incidents. The SOC Manager will lead a team of cybersecurity analysts and engineers, ensuring that all security incidents are addressed promptly and effectively.

Responsibilities

• Lead and manage the SOC team, including recruitment, training, and performance evaluation of security analysts and engineers.
• Develop and implement SOC policies, procedures, and processes to ensure effective and efficient security operations.
• Monitor the security landscape and ensure that the SOC team is equipped with the latest threat intelligence, tools, and technologies.
• Coordinate and respond to security incidents, ensuring proper incident management and response protocols are followed.
• Conduct regular security assessments, vulnerability scans, and penetration tests to identify potential security risks.
• Collaborate with other departments to ensure the organization's security posture is maintained and improved.
• Develop and maintain key metrics and reports to measure the effectiveness of the SOC operations.
• Provide advisory to clients for compliance with relevant regulatory requirements and industry standards.
• Stay updated on the latest security threats, trends, and technologies to continuously improve the SOC's capabilities.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Minimum of 5 years of experience in information security, with at least 3 years in a SOC or incident response role.
• Advantageous to have managed and led a team of security professionals.
• In depth understanding of Cyberkill Chain and Mitre Att&ck framework
• In-depth knowledge of security technologies and tools such as SIEM, IDS/IPS, firewalls, and endpoint protection.
• Experience with incident response methodologies and best practices.
• Strong understanding of network protocols, system architecture, and cybersecurity threats.
• Proficiency in scripting and automation tools is a plus.
• In-depth understanding of ITIL Framework
• Strong understanding of cybersecurity frameworks and standards (e.g. ISO 27001, CIS Controls & NIST)
• Advantageous to possess relevant industry certifications such as CISSP, CISM, GIAC, or equivalent.

• Oversee the vessel schedule
• collaborating with local stakeholders
• Apply permits for the vessel port entry, crew change, etc.
• Assess the suitability of vessels for specific ports, taking into account their characteristics, port capabilities, and our commercial requirements.
• Familiarize with local rules and regulations
• Identify trends and propose process improvements for ship safety and operational needs.
• Foster a mindset emphasizing the pursuit of work and cost efficiencies.
• Provide regular feedback on challenges and potential issues affecting current and future team performance.

Requirements:

• Proficiency in written and spoken English & Mandrian
• Diploma, preferably in shipping, logistics, or a minimum of 3 years of experience in Shipping Agency
• Familar with MPA, ICA, PSA website applications
• Self-motivated, strong analytical skills and critical thinking abilities.
• Effective communication skills, problem solving skills
• Proactive, organized, and capable of managing priorities and emergencies.
• Solid knowledge of the maritime industry or other supply chain domains.

• Manage, define and implement IT infrastructure projects and the quality and progress of these projects to ensure on time, effective project outcomes
• Leading the Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
• To ensure the project tasks are monitor, track and complete on time and negotiate with the customer if there is any delay or/and gaps
• Manage internal project team members and external vendor or/and partners
• Providing management and operations report
• Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers

Roles & Responsibilities

• Oversee and coordinates daily activities of Pick Ups and Delivery of Parcels
• Monitor efficiency of loading & unloading operations
• Plan allocate stock layout to optimize storage capacity
• Safety compliance and enforcement through check and inspection
• Assist operations manager on operational matter
• Handle same day delivery and bullet
• Assist in generating and oversee operational reports for the execution of operational tasks and assignment
• Clear status and job regard on pick up
• Clear all return to sender and exchange parcel and DO
• Handle and manage a team of pick up and delivery drivers
• Perform other duties when required

Requirements

• Diploma/NITEC/Degree in any discipline
• 2-5 year's experience in a fast paced logistics / warehouse / fleet management environment
• High integrity and committed
• Proactive Team Player
• Interest in continuous learning

Main Responsibilities

Maintain and monitor complex clients’ systems:

• Responsible for technical support for complex systems and problems, ensuring performance of the asset (client) is maintained throughout the course of the contract
• Collate and evaluate statistical data related to the performance of the assets
• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

Manage responses to emergency situations:

• Facilitate responses to emergency situations and recovery activities
• Evaluate and provide fast resolution to critical field performance issues
• Visit sites to diagnose BBP operational issues and develop resolution plans for complex cases that cannot be easily resolved
• Review and approve recommended repair works for major equipment and system failures
• Check performance deviations and define root cause for any performance issues and to escalate to either Engineering or Performance team, as needed.

Provide oversight on maintenance work:

• Responsible for the planning of corrective, preventive and predictive maintenance activities to ensure BBP equipment and client systems are fully functional and in optimal operating condition, preserving BBP energy savings
• Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
• Provide technical guidance on equipment and systems maintenance
• Endorse resourcing requirements to achieve operational state in accordance with BBP expectations
• Drive internal and subcontractor compliance with the health & safety standards and practices

Support Customer Support/Business Development teams in creating further business opportunities:

• Foster close collaboration with Customer support team to ensure client performance and satisfaction
• Advise customer support team to correct inefficient uses of energy, both technically and procedurally and to support with data justification
• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

Organise and develop the team:

• Coach and train Central Maintenance engineers
• Drive talent recruitment and development for the department in alignment with organisational strategy

Qualifications

• Diploma/Degree in Electrical or Mechanical Engineering, Controls, Energy or Environmental Engineering.
• Possess people management experience
• 2-5 years’ experience in an Energy or Mechanical Engineering is an added advantage
• Professional Energy/Sustainability related certification a plus
• Qualification in Refrigeration and Air-conditioning and Energy Management will be an added advantage
• Well versed with HVAC systems, basic knowledge, good understanding on ACMV system and equipment
• Ability to understand piping and ducting and to oversee installation of instrumentation works (power meters, temperature sensors, and pressure sensors).
• Strong written and oral communication skills for customer interaction and report writing
• A willingness to learn and work in a team environment with extensive contact with clients
• Strong communication skills with the ability to work autonomously
• Self-starter with strong analytical and troubleshooting skills
• High level of initiative with the ability to work under pressure and extended hours, if required to meet deadlines

Responsibilities:

Program Support Activities

• Develop and deliver training within the scope of ATM system contracts.
• Develop and maintain the training syllabus including:Production and maintenance of training methods/tooling and documentation as directed by the Training Manager.
  Maintenance of eLearning syllabus/content.
  Managing access to eLearning as required by project/program requirements.
• Provide operational support to V&V:Contributing to test validation on time and on budget, in cooperation with the customer representatives, during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at the program’s relevant site
• Contributing operational concept/context to the correction and validating the Problem Change Reports (PCR’s) in coordination with the other teams (e.g. System Engineering, V&V)
• Contribute to the maintenance of traceability between customer requirements and the functional baseline
• Support Technical Working groups both internally and externally to define technical solutions that are operationally fit-for-purpose.
• Develop and conduct test procedures in conformity with specifications in order to ensure customers’ acceptance of ATM products.
• Provide system use guidance to existing and potential customers when required.
• Deliver ATC Awareness training as required to internal AMS teams.

Bid and Strategic Business Activity

• Provide ATS support and advice to the Thales Engineering and Marketing teams.
• Support development of Sales & Marketing Department product demonstrations in responding to Requests for Tender.
• Deliver product demonstrations to:prospective clients
  client management, technical and operations personnel.
• Review and provide feedback of proposed enhancements of the TopSky product [product roadmap]
• Assist the Operational Support and Training Manager with preparation/validation of AOS estimates in the context of projects/bids

General

• Prioritisation of competing deadline activities
• Identify risks, and propose effective solutions; execute mitigation actions and report on outcomes and residual risks
• Provide recommendations to Lead ATC Operations Specialist and Operational Authorities on modification of ATM related products/features.

Requirements:

• At least 5 years of Operational ATC experience across multiple disciplines.
• Firm understanding and demonstrated experience in training development and instruction.
• Significant ATM product knowledge or at least 2 years as a member of a Project Team involved in the implementation of a modern ATM system
• Excellent written and oral communications skills
• Capable of working in a self-directed environment without direct supervision
• Ability to work in a multicultural environment,
• Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales's key values
• Comply with all relevant company Occupational Health, Safety and Environmental policies and frameworks and work practices, with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure safe work practises at all times.
• Comply with all relevant Company policies and procedures
• Willingness to undertake periodic interstate or international travel as part of project/program support.
• ATM End users in-the-field use of Thales solutions / products.
• Operational activities, organisations, roles and customer decision making processes when implementing Thales solutions / products.
• The trend of the evolutions of the strategic operational approaches and the future needs of the customers / users.
• Air Traffic Control Licence (Current or previously held) will be added advantage.
• Knowledge in Operating System [UNIX, Linux, Windows] will be added advantage.
• Proven problem identification and analysis skills and system requirements analysis skills
• PC Software - Word, Access, Excel, PowerPoint, AuthorIT.

Charterhouse is currently partnering with a Growing Financial Institution to source for a Fraud Operations Lead. Seated within Line 1, the incumbent will be tasked to enhance fraud detection capabilities, implement effective risk management strategies, and ensure compliance with regulatory requirements.

RESPONSIBILITIES:

• The incumbent will be leading the fraud operations team to develop and implement a comprehensive fraud prevention and detect strategy. You will be required to conduct regular audits and assessments of fraud control processes to identify gaps and areas for improvements.
• You will take ownership in establishing and maintaining fraud prevention policies and procedures in compliance with regulatory requirements and industry best practices.

REQUIREMENTS:

To be qualified for this position,

• Degree holder
• Minimum 7 years of fraud risk management within financial services or fraud technology sectors.
• Familiarity with MAS regulations concerning conduct, fraud, information and relevant legislation
• Self-driven, able to work independently, and possesses effective verbal and written communication skills.
• Analytical mindset with keen attention to detail.
• Additional experience in forensics/data analytics and/or proficiency in data mining and cyber forensic tools would be advantageous.

Please contact Xuan Kwok at +65 6950 0354 or [email protected] for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1433611

Only successful candidates will be notified.

Marketing Operations Executive

Job Description:

The Marketing Operations Executive is responsible for overseeing and optimizing the processes, systems, and technologies that support the marketing department's activities. This role ensures that marketing campaigns are efficient, data-driven, and aligned with the company's overall objectives.

The Marketing Operations Executive works closely with cross-functional teams, including marketing, sales, IT, and analytics, to streamline operations, track performance, and improve campaign effectiveness.

Key Responsibilities:

Campaign Management & Automation:

- Develop and implement processes for creating, executing, and

analyzing marketing campaigns.
- Coordinate the development, deployment, and tracking of email

marketing, social media, and other digital campaigns.

Data Management & Analytics:

- Track, analyze, and report on marketing performance metrics (e.g.,

lead generation, conversion rates, ROI, customer acquisition costs).
- Provide insights and recommendations to optimize campaign

effectiveness and resource allocation.
- Collaborate with the data and analytics teams to ensure accurate data

collection and reporting.

Process Optimization:

- Continuously assess and improve marketing workflows, systems, and

tools to increase efficiency.
- Implement best practices for lead management, campaign tracking,

and reporting.
- Ensure marketing operations align with sales and customer success

processes to enhance lead nurturing and conversion.

Cross-Functional Collaboration:

- Collaborate with marketing, sales, and product teams to ensure

seamless execution of campaigns and alignment with business goals.
- Communicate marketing performance and operations insights to key

stakeholders.

Budget and Resource Management:

- Assist in budget planning and resource allocation for marketing

operations activities.
- Monitor and report on the marketing operations budget to ensure

cost-effectiveness.

Compliance & Best Practices:

- Ensure that all marketing activities comply with PDPA
- Promote and enforce the adoption of best practices and marketing

standards across the team.

Our client is a globally recognised investment firm with offices in key financial hubs around the world. They are seeking an Investment Operations Analyst to join their team in Singapore.

This role offers an exciting opportunity to work within a dynamic and fast-paced environment, focusing on foreign exchange markets and employing systematic investment programs based on fundamental macroeconomic and financial factors.

• Opportunity to work in a global investment firm
• Focus on foreign exchange markets and systematic investment programs
• Fast-paced, team-oriented environment

What you'll do:

As an Investment Operations Analyst, you will be expected to demonstrate your understanding of various financial markets including foreign exchange, commodities, equities, and fixed income. You will also be responsible for managing derivatives risk and conducting daily reconciliations. Your role will involve using software such as Microsoft Office and Adobe Illustrator for investor analysis and communication. Additionally, you will maintain daily transaction blotters and ensure all trades are settled promptly.

• Demonstrate understanding of foreign exchange cash, futures, and OTC forwards pricing
• Demonstrate understanding of commodity, equity, and fixed income markets and pricing
• Demonstrate understanding of fund administration and fund accounting
• Well versed in post trade execution and reconciliations
• Gain experience with daily reconciliations/collateral management procedures with multiple counterparties on a global basis
• Develop proficiency with software used for investor analysis and communication: Microsoft Office, Adobe Illustrator
• Maintain and create daily transaction blotter and ensure all trades are settled in a timely manner

What you bring:

The ideal candidate for the Investment Operations Analyst role will have a degree in accounting, business administration, statistics or quantitative methods. You should possess strong analytical skills along with exceptional interpersonal abilities. Your excellent oral communication skills will be crucial in this fast-paced environment. We value candidates who are reliable, highly organised and detail-oriented. The ability to work independently to complete assignments in a timely manner is also essential.

• Education: B.A. or B.S. in accounting, business administration, statistics, or quantitative methods
• Strong analytical, interpersonal, and problem-solving skills
• Exceptional oral communication and excellent teamwork skills
• Ability to work well in a fast-paced, team-oriented environment across time zones
• Reliable, highly organized, and detail-oriented nature
• Ability to work independently to complete assignments in a timely manner

What sets this company apart:

Our client is a leading player in the global investment landscape with a strong presence across major financial hubs worldwide. Their flagship product focuses on the foreign exchange markets employing a systematic investment program based on fundamental macroeconomic and financial factors. They offer an inclusive work culture that values teamwork and commitment to departmental goals.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:

The Sales Operations Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This role provides a high-level support to both internal and external sales teams to facilitate strong relationships and generate revenue for F5. This is a fast-paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations. Sales Operations Specialist responsibilities will include, but are not limited to, basic project management, order processing, troubleshooting and problem solving, tracking, and reporting, sales support, training, and other assigned activities.

Sounds interesting? Read on!

What you will do:

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Order processing of Purchase Orders and resolving order issues.
• Act as liaison between various departments such as Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Global Services, Legal, Finance, and Accounting.
• Monitor and maintain assigned program(s) (e.g.VE Subscriptions, NGINX, Shape, Volterra)
• Answer pre and post sales questions from Channel and F5 sales teams.
• Research inquiries and assist internal and external customers.
• Coordinating expedites requests and escalations.
• Ensure the integrity of the Salesforce data.
• Performs other related duties as assigned.

What you will bring:

• BA/BS degree
• 3 years of Sales Support experience preferred
• Previously worked in a high-tech environment is highly desirable
• Proficient in Microsoft Outlook, Word, PowerPoint and Excel
• Salesforce experience is preferred.
• Must be detailed oriented with a proven ability to multi-task
• Effective communication, both in written and verbal form, to interact with cross functional teams and departments
• Must be a self-starter and effective time manager
• Passion for customer experience and exceeding expectations
• Proven ability to collaborate in a team environment.
• Good understanding of sales processes, order administration processes, etc.
• Have experience supporting and working with Sales Team
• Good interpersonal skills
• Intermediate Experience with Salesforce
• Ability to work independently in a dynamic fast paced environment, with minimal supervision
• Ability to work under pressure
• Exhibits professional work behaviour and positive attitude
• Comfortable interacting with Sales Team

What You’ll Get:

• Hybrid working mode
• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay, comprehensive benefits, and cool perks
• Culture of Giving Back
• Dynamic Diversity & Inclusion Interest Groups

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

#LI-BH1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].

About CapBridge

CapBridge Pte Ltd, a member of FOMO Group, is an investment and asset allocation platform for corporate and individual investors to build a portfolio of direct investments in various public and private market instrument. alongside other institutional lead investors. Combining advanced financial technologies with comprehensive service throughout the investment and development horizon, CapBridge assists in connecting and enabling cash and treasury management, and in assisting mid or late-stage high growth companies with accredited investors and strategic buyers globally across key industry sectors.

CapBridge is based in Singapore, featuring a premier geographic presence, an unparalleled legacy of growth, and superior access to the global financing markets. We seek to transform the manner in which capital is allocated and value is optimised, realized throughout an integrated digital platform. We achieve this by by:

• Syndicating and aggregating premier cash management products
• Achieve greater portfolio diversification through exclusive and proprietary private market deal flow
• Expanding access to capital for Entrepreneurs and promising high growth companies

CapBridge is well positioned through its extensive experience in developing a world-class capital markets system, championing the interests of small enterprises, entrepreneurs and high growth companies. We are currently looking for a Relationship Manager to join our distribution team. The role is based in Singapore. We offer attractive remuneration with commission and the opportunity to join a high-performance team.

Key Responsibilities:

• Assist Business Development, Custody Operations and 1X Operations team with daily tasks and activities
• Coordinate communication between the sales team and other departments such as marketing and operations
• Maintain organized records of sales activities, transactions, and correspondence
• Assist with the preparation and delivery of sales materials and product information to clients
• Assist in new partnerships and databases to expand client and product outreach
• Conduct research on market trends, competitors, and potential customers
• Provide insights and recommendations based on research findings to support sales strategies
• Work with the KYC team on facilitation of the onboarding process
• Assist in coordinating with issuers, partners, and internal stakeholders to ensure smooth listing and onboarding process
• Assist with the preparation of all customer journey workflow and documentation
• Collaborate closely with the marketing team to align and coordinate sales initiatives
• Handle administrative tasks such as scheduling meetings, managing calendars, and organizing files
• Assisting in identifying areas for process improvement and efficiency gains

Requirements

• Bachelor’s degree in Economics, Finance, Accounting or Engineering
• Excellent interpersonal and communication skills
• Works well in a team and across other teams
• Self-motivated and driven
• Strong IT and analytical skills for problem-solving
• Experience in sales support, portfolio management, investor relations or growth investing in Finance Industry is preferred