• Clarke Quay
• 1 year renewable
• Monday - Friday, 8.30am - 6.00pm
• Quality team
• Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

-Oversee daily operations to ensure smooth and efficient service

-Manage staff scheduling, training, and performance

-Maintain excellent customer service standards and resolve guest concerns professionally

-Monitor inventory, order supplies, and manage costs

-Uphold the restaurant's standards for cleanliness, presentation, and ambiance

-Collaborate with the kitchen team to deliver exceptional dining experiences

-Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

-Ability to stand for long periods and work late nights.

-Ability to work on weekends and public holidays.

Manager – Deposits & Remittances

Job descriptions

Responsibilities

Customer Relationship Manager

• Better Customer Service to ensure complete customer satisfaction

Branch Operation & administration

• Smooth functioning of daily routine.
• Proper Leave Management of staff.

Business Development

• To achieve corporate business goals in conformity with high ethical standards.

Onboarding of a client as well as ongoing Customer Due Diligence of existing clients.

• Ensure no new Non Resident customer is on boarded.
• Proper CDD of prospective customer in line with MAS 626.
• No account should be open for customers who insist on anonymity or use fictitious name.
• Name Screening of the prospective customer against latest sanctions list such as UN/EU/OFAC/MAS/existing STR database etc.
• Proper Risk Classification of Customer.
• Establish policy and procedure for ongoing review of existing customers.
• Authorisation of account opening and closing.

Updation of Policy & Procedures

• Timely updation of department policy and procedure in line with latest MAS 26 guidelines and implementation.

Review of Service charges

• Annual review of service charge.

Handling of Dormant, Blocked Accounts, Suspense A/cs, Hand Delivery of Mails

• Ensure timely marking of accounts as Dormant.
• No account should be made operative or unblocked without approval of senior management.
• Close Monitoring of not-collected mails beyond specific time limit in Hand Delivery of Mails accounts.
• Monitoring of department related suspense accounts.

CTS & E-GIRO

• Timely submission of Clearing and rejection.
• Active participation in the CTS/E-Giro Industry testing with BCS

Cash Management

• Dual control over Cash
• Authorised access to Cash Department.
• Maintenance of Bait Money.
• Security of cash.
• Timely Lodgment/withdrawal of cash with MAS.
• Timely Availability of festival notes to customers.
• Keep cash within approved retention limit.
• Insurance coverage of cash
• Bank that has possession or comes into possession of any currency note of a denomination of 10,000 Singapore dollars shall not recirculate the note

SDIC coverage

• Timely reporting of Insured Deposits, products and customer base to SDIC.
• To cover all eligible deposits under SDIC.
• Timely and accurate premium payment.
• To keep data error free.
• Co-ordination with SDIC in simulation exercise.

FATCA Compliance

• Identification of FATCA a/cs at the time of on-boarding and ongoing basis.
• Reporting of FATCA to IRAS.

Member in various local committees.

• Participation in ALCO in deciding the deposits rates.
• Active participation in other local committees such as Compliance, Operational risk Management etc.

Monitoring of Transactions including Blocking of transaction

• EDD Monitoring & reporting of High Value Cash Transactions.
• Monitoring of related party transactions & group transactions.
• EDD Monitoring of MR/HR customers & HR Countries transactions.
• Monitoring of movement of Blocked to unblock, dormant to active.
• Review of all monitoring reports in view of STR and filling for STR, wherever warranted.

Daily oversight of Department

• Review of General Ledger Balance on business parameter.
• Daily Monitoring of suspense outstanding.
• Daily monitoring of outstanding in settlement a/cs
• Monitoring of TOD, if any.

Submission of Regulatory/HO statements

• Submission of various regulatory and HO statements as per schedule without any delay with accuracy.

Attending Various workshop organized by MAS/ABS etc.

• To attend all the workshop/ consultations as and when organized and put process and changes in policies according to latest changes.

Attending Various Internal/External Audits

• Liaisoning with auditors for smooth completion of audit.
• Attending the auditors and immediate addressing to the issues highlighted by the auditors.

Staff meeting & knowledge testing, encourage staff to complete the online e-learning of AML and PDPA.

• Appraising all the department staff for the latest changes if any.
• To discuss issues in Staff meeting, if any.
• Conduct Regular test on the policies and process to knowledge up to day.

Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

REMITTANCES:

01. Downloading of TT OUT Application from email.

02. Checking & Releasing TT OUT Transactions.

03. Verification of INCOMING TT Messages.

04. Verification of RTGS INR Payments.

05. Sending TT OUT advices to customers by email.

06. Submission of survey reports and reply to MAS (Regulator) queries regarding remittances.

07. Downloading JP Morgan Chase Statement.

08. Coordination with customers for obtaining supporting documents for the TT OUT and TT IN transactions and documents required for compliance queries.

09. Coordination with compliance department for obtaining approval for High Risk Transaction.

10. Oversight and monitoring of the remittance centre at Serangoon Road.

11. Attending queries of customers.

12. Call back for TT OUT transaction as and when required.

13. Follow up with Indian Branches for NRI customer issues.

14. Attending customer Calls.

15. Attending the Concurrent Audit Report.

16. Attending Compliance Queries and Audit queries.

17. Monitoring of Transactions for customers including walk-in.

18. Review of Remittance Charges

19. Updation of Policy & Procedures

20. Fixing of Exchange Rates for customers with dealer.

21. Screening of Wire-transfer’s against latest Sanctions

22. Verification of RTGS/Wire-transfer for walk-in customer

23. To facilitate NRI customer in opening NRE/FCNR/NRO accounts back in India and for their ancillary needs such as documents verification etc.

24. Leave Management of staff.

25. Timely rejection of payments/blocking of payments where mandatory information are not available and review of STR aspects, if required filling of STR

26. Issuance and monitoring of Remit cards.

27. Blocking of remittance where 100% match is for Sanctions and filling of STR. Review of all monitoring reports in view of STR and filling for STR, wherever warranted.

28. Reconciliation and monitoring of MAS and Rupee Nostro a/c with Mumbai overseas branch including CITI Bank funding for USD clearing.

29. Passing of un-reconciled entries highlighted by Reconciliation department.

30. Cash transaction management for walk-in customers

31. Monitoring of U-turn transactions.

32. EDD Monitoring & reporting of High Value Cash Transactions.

33. Monitoring of MR/HR customers & HR Countries transactions.

34. Staff meeting & knowledge testing.

35. Any other job/duty assigned by Dy.Chief Executive / Chief Executive.

36. Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

About the team

The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organization’s needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success.

What you’ll do

As part of the Talent Acquisition team and reporting to the Senior Director Talent Acquisition, you’ll be responsible for working closely with the Talent Acquisition leadership team to drive key strategic initiatives across the globe. A data expert, you will build and tell complex data stories, will drive and support the implementation of new processes at scale, and will support TA operations through the implementation, maintenance and improvement of our systems and tools.

This role is based in Singapore.

Responsibilities:

Data analysis:

• Establish and pull periodic or ad hoc recruitment data on key metrics for leadership reporting, performance monitoring and any other required analysis
• Drive TA modelling & forecasting activities (e.g. hiring demand forecasting, recruiting capacity modelling, interviewer capacity modelling, etc.)
• Identify overall recruiting trends
• Provide data driven recommendations for recruiting enhancements

Process improvement:

• Assess, develop and implement processes to streamline the recruiting process, maximising stakeholder experience.
• Directly manage global projects, driving the coordination of TA team members across continents while owning change management and communication plans
• Regularly review recruiting processes to ensure a seamless experience for TA
  Automate processes as much as possible
• Identify where AI could be adopted to drive performance

Systems and tooling:

• Ensure our current tech stack is utilised effectively and consistently across the TA function
• Ensure TA is educated on how the systems work to ensure clean and accurate data extraction
• Partner with our HR strategy and system teams to proactively drive functional improvements and system upgrades

Who you are

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Min 7 years of experience, working as a consultant, a data analyst, or in a talent acquisition operations role
• Experience working directly in or with a Talent Acquisition team
• Expertise using Excel or Google sheets
• Strong analytical and problem solving skills
• Strong storytelling and presentation skills with the capability to effectively communicate complex concepts to senior leaders both verbally and in writing

Preferred qualifications:

• Experience in a fast growing tech startup
• Experience in SQL and data visualisation and analysis tools such as Power BI, Looker Studio, Qlik, or Tableau
• Exceptional stakeholder management and influencing skills
• Self-starter that can identify and prioritise opportunities to focus on
• Ability to navigate ambiguity and competing priorities.
• Strong commitment to maintain the confidentiality of sensitive employee information and an understanding of data security and privacy

Roles and Responsibilities

• Manage existing internal digitalization and/or process improvement projects in the commercial area
• Review current commercial side process and identify pain points for improvement with detailed solution
• Coordinate to set up new projects with related parties
• Mid and long term planning of ONE digital strategy especially for commercial area
• Provide support to management as and when required

Requirements

• Minimum Bachelor Degree in relevant discipline
• Experience in managing a team and international projects with various stakeholders
• Logical thinking with open-minded communication
• Strong analytical and problem solving skills
• Comfortable in working in a fast paced, growth-orientated environment
• Experience in living and working in different countries would be an advantage

We regret that only shortlisted candidates will be notified.

About the Role:

The Communications Planning Manager plays a crucial role within the APAC Colgate-Palmolive account, directly supporting the IMC Director in developing and executing innovative, data-driven media strategies that drive business growth across the APAC region. This role requires a highly motivated and detail-oriented individual with a strong understanding of media planning principles, digital expertise, and a passion for uncovering actionable insights.

An ambassador for media and communication excellence within your Client Service Team(s).

Best Things About the Job:

1. This role offers a unique opportunity to work on one of the world’s leading brands in a dynamic, fast-paced environment. If you are a passionate and driven media professional with a desire to make an impact, we encourage you to apply.
2. Working with a high-performance integrated media team to deliver best-in-class value for clients.
3. To be a self-starter and flex your influencing skills to deliver value.
4. Honing business acumen across the full spectrum of media channels/platforms, including digital, by collaborating with our team of specialists.

Key Responsibilities:

• Support in Development of Strategic Communications Planning: Providing comprehensive support in all aspects of strategic communications planning and campaign development. This includes developing presentations, conducting research & analysis, managing day-to-day client communications and project timelines.
• Co-create Campaign: Co-create media plans across various channels, ensuring alignment with Colgate-Palmolive's marketing objectives. Ensure consistent application of division strategies and best practices, shaping local plans that account for hub business requirements and nuances. This includes audience and media planning, media innovation, budget management, and campaign tracking to derive actionable insights.
• Collaboration & Communication: Work closely with the broader APAC Hub team, including offline and online planners and Subject Matter Experts (Audience, Social & Influencer, Programmatic, Search, eCommerce), to ensure seamless campaign execution across markets. Maintain strong communication by providing regular updates on campaign progress and performance.
• Media Expertise: Demonstrate a strong understanding of the media landscape, across paid, owned, earned regardless of online or offline. Stay up-to-date on the latest media trends and technologies to inform media strategies.
• Research & Analysis: Utilize research tools and platforms to gather consumer behaviour insights and media performance data. Translate these insights into actionable recommendations for campaign planning.
• Stakeholder Management: Liaise with client and agency partners (creative, digital, influencer, shopper, and PR agencies) to ensure an integrated and cohesive campaign plan.

What you’ll bring:

• Media Planning Fundamentals: Solid understanding of media planning principles, including laws of growth, media sufficiency, cross-channel planning and audience understanding.
• Analytical Skills: Strong analytical skills with the ability to generate both media and consumer behaviour insights from research tools and platforms. Proficiency in Excel and data visualization tools is essential.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Collaboration & Teamwork: Ability to work effectively within a team environment and collaborate with various stakeholders.
• Agility & Multi-tasking: Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment, with agility to adapt to evolving business needs.
• Problem-Solving Skills: Strong critical and strategic thinking with the ability to challenge norms and push boundaries to solve problems.
• Proactive & Results-Oriented: A proactive, results-driven attitude with a strong work ethic and commitment to delivering high-quality work.
• Passion for Media & Marketing: A genuine passion for media and marketing, with a desire to stay current on the latest trends and technologies.

Minimum Qualifications:

• 5+ years of hands-on experience in media planning and execution, preferably within an agency environment. Experience with FMCG clients is a plus.
• Experience with media planning tools and software.
• Multi-market Experience is essential.

More about GroupM

GroupM is WPP’s media investment group and the world’s leading media investment company with a mission to shape the next era of media where advertising works better for people. The company is responsible for more than $60 billion in annual media investment, as measured by the independent research bureau COMvergence. Through its global agencies Mindshare, Wavemaker, EssenceMediacom, and T&Pm, and cross-channel performance (GroupM Nexus), data (Choreograph), entertainment (GroupM Motion Entertainment) and investment solutions, GroupM leverages a unique combination of global scale, expertise, and innovation to generate sustained value for clients wherever they do business

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

Discover more about GroupM at www.groupm.com

Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupmworldwide

Follow us on Instagram : https://www.instagram.com/groupmapac/

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/ Senior Manager – Technology

Responsibilities:

• Managing the service desk team
• Awareness of end user needs and changing requirements
• Command and control leadership – ability to understand the problem, analyse and account for incidents
• Manage the service delivery team to successful execution of daily production duties
• Lead technical discussions within the service desk team
• Escalate all production / non-production issues to the relevant teams and stakeholders
• Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
• Provide post mortem analysis and reports of incidents
• Authoritatively and confidently guide escalation tickets to resolution

Requirement:

• Bachelor’s degree within a given technical field
• 7 – 10 years of operations management
• 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
• 5+ years of experience managing teams especially business service operational support
• Articulating high level business requirements to senior management
• Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
• Ability to be proactive with a strong desire for continuous improvement of practices and processes
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage and multitask in a fast-paced environment
• ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

About FutureChina

The FutureChina (FC) division focuses on trend watching, topical studies and content curation on China’s economy and international relations with Singapore and other countries. It is in charge of curating and delivering the Business China’s annual flagship event – the FutureChina Global Forum (FCGF), an international platform for business leaders and experts to share their geopolitical and economics views and assessments regarding China. The team is also responsible for the Business China Award, which aims to honour outstanding individuals and enterprises for their contributions to Singapore-China relations.

The FC division maintains a strong corporate and government network in Singapore and the region and brings in exclusive value & China’s insights to Business China’s corporate members. The team also conceptualises and implements programmes helmed by Political Office Holders (POHs) and prominent business leaders.

This role allows you to be in the thick of exciting research, analysis and discussions on the current and future developmental trajectory, economic and business trends in China, and with China and Chinese businesses in other countries.

Job Duties & Responsibilities

1. Develop and manage the implementation of FC programmes
2. Research and curate content for the various programmes
3. Identify, cultivate and secure potential partners and sponsors for programmes
4. Drive business development, recruitment and marketing of assigned programmes and events
5. Engage partners for current and new programmes
6. Drive the corporate membership strategies and implementation
7. Create overseas engagement opportunities and events to value-add to Singapore-based companies, corporate members and young working adults
8. Any other tasks, duties or responsibilities designated by Director or CEO

Qualifications and Requirements:

1. Effectively bilingual in English and Mandarin – written and verbal communication skills
2. Bachelor’s Degree or Higher Degree in Business, Marketing, Chinese Studies, Social Science, Public Relations, Journalism, International Relations, or other relevant disciplines
3. Good knowledge and interest in China and International relations
4. At least 3-5 years of relevant working experience or at least 2 years of working experience in research, China-related work and events management, such as organising forums
5. This is an individual contributor role, although you may lead project teams. Being a self-starter is essential, especially stakeholder/partner engagement/management
6. Singapore Citizens and Singapore PRs are welcome to apply

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

• Plan, develop and manage bancassurance business portfolio with Bank partner(s).

• Identify and develop retail distribution opportunities with Bank partner(s).

• Develop and deliver digital initiatives and innovations to improve customer experience and to support the growth of consumer segments business.

• Ensures business handled is in line with the Company's underwriting guidelines and service standards.

• Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role.

• Tertiary qualification and/or professional insurance qualifications

• Certificate in General Insurance (BCP/PGI) and Cert HI

• At least 5 years of relevant working experience in partnership development, marketing, or distribution of insurance, banking, financial services.
• Experience in managing insurance programs, affinity products or service programs.