Who You Are

A proactive, take-charge person who wants to make a difference in the world and to use your skills to enable a mission-driven organization function even better.

The Opportunity

You will help a mission-driven organization with top-tier talent achieve operational excellence and enhance a high-functioning team. Work daily with the CEO and Deputy CEO, and get exposure to high-level executive and board decisions in a fast-paced environment while being part of a broader Temasek Trust ecosystem. In addition, gain exposure to a diversity of HR, finance, and Charity activities.

Who We Are

Tri-Sector Associates is a non-profit advisory firm that brings the people, private, and public sectors together to improve the lives of those in need. We do so by structuring collaborations that empower impact organisations, align incentives with outcomes, and crowd-in capacity-building capital. Through our work, each sector of society plays to its strengths to solve the most complex societal problems of our time.

We are supported by Temasek Trust, the Economic Development Board, and leading philanthropists. Our innovative approach includes adapting leading models to Asia such as the Pay For Success (PFS) model, and has been recognized by thought leaders such as Stanford Social Innovation Review, Forbes, and the Oxford Government Outcomes Lab. Our projects span diverse areas including early childhood intervention, youth unemployment, recidivism, healthcare, eldercare and sustainability. Our work is across the Asia region, including Singapore, Southeast Asia, and Greater China.

For more information, please visit https://trisector.org/

What You Will Do

As we grow our team of highly skilled professionals and institutionalize our operations, we are looking for a Corporate Services Manager to join our offices in Singapore. This role is a full-time position based in Singapore, with a target start date of January 2025.

You will work closely with the Executive Team of the organization reporting to the Deputy CEO and will manage operational and administrative matters. Amongst your core responsibilities will be:

Finance and Metrics Administration

• Generate monthly utilisation, project financials, and firm financial report for management review, liasing with external accountant
• Generate quarterly firm performance and impact metrics for management and board review, liasing with external accountant
• Support management in the development or updating of financial and administrative management tools and policies
• Liaise with external accountant and auditor as part of annual audit

HR Operations Support

• Compile and update monthly staffing tracker
• Support recruitment, onboarding, development, and performance review processes
• Serve as liaison for administration of the MOM portal and work pass applications
• Support updating of HR policies from time to time and compliance to such policies (e.g. expenses)

Firm Administration and Board Support

• Support the Executive Team as required, including expense submission, scheduling, and time-tracking
• Provide secretariat support for board meetings, AGM, and other key meetings
• Maintain Tri-Sector’s active memberships in relevant partner ecosystems (e.g. raiSE, NCSS, AVPN, Commissioner of Charities)
• Manage compliance requirements with various Commissioner of Charities and ACRA regulations and support updating of firm policies from time to time, working with the external corporate secretariat

Office Coordination

• Manage the lease, including reviewing the office lease from time to time (we currently use a co-working space)
• Act as point of contact for visitors to the Singapore office
• Be the liaison for matters related to IT, work health and safety
• Manage office equipment and supplies

What We Are Looking For

Successful candidates will have demonstrated:

• At least 5 years of relevant experience, and 2 - 3 years in the human resources space
• Proven work experience as a corporate services manager, office manager or a similar role
• Strong ownership, initiative and problem solving skills to work independently
• Excellent written and verbal communication and organizational skills
• Adaptability in a fast-paced, small-team environment
• Humility and care for a team
• Desire to be part of an inspiring mission and a dynamic team
• Proficiency with Microsoft Word and Excel
• The role of the Corporate Services Manager is typically for individuals with 4 or more years of relevant work experience. It will be advantageous for candidates to have had
• Basic bookkeeping experience
• Knowledge of Charitable regulations

How to Apply

To apply, please submit your resume together with a brief cover letter.

In your resume, please set out your educational background, work experience, skills, and work authorisation / citizenship status.

Please email [email protected], subject line: [Corporate Services Manager – Singapore] [Your name]. Applications will be processed on a rolling basis and accepted until 17 JAN 2025. Only submissions sent via the email address will be considered. Due to the volume of applications, applicants who are not contacted within one month should consider their applications filed for future reference.

Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Handle Shipment – process documentation, manifest, invoices, cost capturing
• Coordinate with airlines and co-loaders to arrange for space booking
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
• Liaison and Attending to Customs, Agents, and Government Authorities enquires
• Ensure full compliance with customs and airport regulations
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Support the Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the warehouse.
• Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.

Requirements:

• Experience in freight forwarding will be an added advantage
• Possess sound knowledge of permit declaration would be an added advantage
• Knowledge of CCN/ Customs Regulations will be an added advantage
• Must be able to work towards deadlines and according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
• Team player and able to work independently with minimal supervision
• Applicants should have full working rights in Singapore

Service Coordinator

• Location: Kaki Bukit (Office)
• Working hours: 8.30am - 6.00pm (Mon - Fri)
• Salary: $2,200 to $2,800 (depends on exp)

Job Scope:

• Answering service calls
• Co-ordination works between suppliers, client and service team
• Scheduling appointments for all service calls and maintenance work
• Quotation for service works, maintenance and following up on the status
• Procurement for service works and maintenance related equipment once confirm
• Do filing for all service-related documents
• Receiving of goods
• Consolidating service/maintenance report for submission
• Checking and replying email daily
• Monthly Report on Billings for Management's Review
• Direct reporting to Project Director for daily paper works, co-ordination and other assigned jobs.

Requirements:

• Able to work overtime when require.
• Able to start work immediate or within short notice

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

Service Coordinator

• Location: Kaki Bukit (Office)
• Working hours: 8.30am - 6.00pm (Mon - Fri)
• Salary: $2,200 to $2,800 (depends on exp)

Job Scope:

• Answering service calls
• Co-ordination works between suppliers, client and service team
• Scheduling appointments for all service calls and maintenance work
• Quotation for service works, maintenance and following up on the status
• Procurement for service works and maintenance related equipment once confirm
• Do filing for all service-related documents
• Receiving of goods
• Consolidating service/maintenance report for submission
• Checking and replying email daily
• Monthly Report on Billings for Management's Review
• Direct reporting to Project Director for daily paper works, co-ordination and other assigned jobs.

Requirements:

• Able to work overtime when require.
• Able to start work immediate or within short notice

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Temp Customer Service, $16/hr, CBD area, START ASAP !

• CBD area
• 5 days per week (4 weekday and 1 weekend)
• START ASAP
• 1 year contract
• 4 working hours per days (10:30am to 2:30pm/ 9am to 1pm)

Job description:

• · Respond to customer inquiries via phone, email, or chat promptly and courteously.
• · Resolve customer complaints and issues effectively, escalating when necessary.
• · Process orders, returns, and exchanges accurately.
• · Provide detailed information about products, services, and company policies.
• · Collaborate with internal teams (e.g., Sales, Operations)

Requirements:

• Minimum of Diploma holder qualification with 1-2 years of experience in customer service, preferably in the Banking industry.
• Demonstrates a customer-focused mindset, with strong listening, comprehension, and responsiveness to customer needs.

Interested applicants, kindly WhatsApp to 87511349 and email your updated resume to [email protected] and we regret that only shortlisted candidates will be notified

Yvonne Chai Cheng Man

Reg No: R23115356

EA License: 23C2060

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

• Position: Operations Manager (Fast Food Chain)
• Working Hours:5 days, 8.30am- 6pm
• Salary: $6500 -$8000 + $500 transport allowance
• Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

5 days, 8.30am- 5pm

Address: 31 Jurong Port Road, Jurong Logistics Hub 619115

Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Job scope:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Role: Service Engineer - ACMV/HVAC
Duration: 1 year contract (Renewable and Convertible)
Location: Multiple locations - Changi Business Park Crescent, Asian Square Tower, Orchard Rd
Working hours: 12 hours shift; 4 days a week. 4/3/4/3 shift pattern
Salary: Up to $3.5k + 1 month bonus

As an HVAC Technician, he will maintain mechanical and electrical equipment for commercial HVAC systems at facilities by conducting proactive performance testing and ongoing scheduled maintenance.

Core Responsibilities:

• Install, repair, adjust, and maintain small electric or pneumatic control systems used for building. This includes heating, ventilation, air conditioning, and refrigeration systems and equipment.
• Conduct ongoing maintenance on building HVAC equipment to ensure proper equipment operation and compliance with all applicable codes, regulations, and work safety.
• Troubleshoot equipment failures and determine the best course of action for equipment modifications.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Requirements:

• Nitec / Diploma with 1 - 2 years of job-related experience.
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 20kg or more.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

We regret to inform that only shortlisted candidates will be notified.

Interested candidate, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile > https://go.persolkelly.com/job/apply/8809

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394

• Reg. R24124631 (Moh Cheng' En, Desean)

Job Description:

• Use mechanical knowledge to troubleshoot and resolve on-site issues efficiently.
• Plan, schedule, and allocate resources for service execution, while managing risks.
• Communicate professionally with clients to resolve after-sales issues quickly.
• Work with internal teams to implement solutions for customer concerns.
• Regularly visit clients to assess service quality and address emerging needs.
• Build and maintain strong relationships with clients, partners, and stakeholders.
• Gain a solid understanding of engineering principles and best practices.
• Adapt to additional tasks as needed to support company objectives.

Requirement:

• Degree in Mechanical Engineering or a related field with at least 3 years of experience.
• Strong communication skills, both verbal and written, to engage with clients and internal teams.

Additional Information:

• Up to $5000 with AWS and VB
• Located in woodlands

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

Our client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of efficient and effective IT support services, ensuring optimal performance, service quality, and resolution of IT-related issues across multiple locations within your region

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and motivate a team of service desk professionals across multiple regional sites.
• Conduct regular one-on-one meetings, performance reviews, and training sessions to ensure staff development and high performance.
• Foster a collaborative and positive team culture focused on continuous improvement, customer service excellence, and problem-solving

Service Desk Operations:

• Oversee daily service desk operations to ensure timely and effective resolution of all IT incidents, service requests, and escalations.
• Ensure adherence to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Develop and enforce standard operating procedures (SOPs) for efficient service desk operations.

Incident & Problem Management:

• Coordinate incident management to ensure that issues are identified, resolved, and documented in a timely manner.
• Perform root cause analysis for recurring incidents and work with other IT teams to implement permanent fixes.
• Ensure issues are escalated appropriately and follow-up actions are taken for critical incidents.

Process Improvement & Efficiency:

• Identify areas for improvement in service desk processes, tools, and workflows.
• Drive continuous improvement initiatives to enhance the quality and efficiency of service desk support.
• Collaborate with other IT departments and stakeholders to implement process improvements and optimize service delivery.

Customer Satisfaction & Reporting:

• Monitor and manage customer satisfaction levels by gathering feedback, tracking performance metrics, and implementing corrective actions when necessary.
• Produce and present regular reports on service desk performance, including metrics, trends, and root causes of major incidents.
• Act as a point of escalation for high-priority or complex issues, ensuring they are resolved in a timely manner.

Collaboration & Stakeholder Engagement:

• Work closely with IT teams, business units, and external vendors to ensure alignment and a seamless user experience.
• Liaise with business leaders to understand IT service needs, providing recommendations and support as necessary.
• Ensure the regional service desk is aligned with overall corporate IT strategies and initiatives.

An ideal candidate would possess:

• More than 5 years of experience in IT Helpdesk/Service Desk, with at least 2 years in a managerial or supervisory capacity.
• Experience managing a regional or multi-site IT support team is preferred.
• Strong understanding of ITIL (Information Technology Infrastructure Library) best practices and frameworks.
• Experience in BMC and ServiceNow would be a plus
• Experience in PowerBI for data reporting and analysis would be a plus.
• Excellent leadership, coaching, and team management skills.
• Strong problem-solving and decision-making abilities, with a focus on operational efficiency.
• Exceptional written and verbal communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Strong customer service orientation and interpersonal skills.

Other benefits that you would expect in the environment:

• Hybrid work arrangement
• Good benefits and insurance coverage
• Great working environment with local and regional team to work with
• Multinational company structure with autonomy and room to grow

If you are interested, click APPLY or email me your resume at [email protected]

Let's speak so then I can share more about this interesting opportunity.

Felicia Romli (R1872446)

KOS International

EA License No. 23S1522

Service Delivery Managers (cybersecurity) often have the following duties and responsibilities:

• Manage the delivery of services to clients and ensure they meet the agreed service level agreements and operational level agreements
• Identify and rectify service delivery issues, including conducting root cause analysis
• Develop and implement service improvement plans
• Manage client relationships and handle clients’ expectations
• Coordinate and manage project teams and service providers
• Prepare and present regular and accurate reports to stakeholders
• Ensure that the delivery team is adequately trained and resourced
• Implement service delivery standards and monitor compliance
• Work closely with sales and marketing teams to drive service sales and profitability
• Keep track of emerging trends in service delivery and implement best practices
• Ensure compliance with health and safety regulations

Get to Know the Team:

We are looking for a Compliance Officer to join our Grab Direct General Insurer team based in Singapore. Our team focuses on ensuring that we uphold the highest standards of compliance, aligning with regulatory requirements and fostering a culture of integrity within our organization.

Get to Know the Role:

As a Compliance Officer, you will play a central role in maintaining our compliance framework. You'll be responsible for developing and implementing policies that adhere to regulations and industry standards while staying updated on any changes that may affect our business.

You will report to the Associate General Counsel, GrabFin.

This role will be onsite at Grab Office.

The Critical Tasks You will Perform:

• You will develop, implement, and maintain compliance policies and procedures that align with regulatory requirements and best industry practices.
• You will monitor and assess the company's adherence to relevant laws and regulations including the Insurance Act, Anti-Money Laundering (AML) regulations, and data protection laws.
• You will conduct regular compliance audits and risk assessments to identify potential compliance issues and recommend corrective measures.
• You will provide training and guidance to employees on compliance matters to ensure awareness and understanding of responsibilities.
• You will liaise with regulatory authorities and respond promptly to inquiries, ensuring timely submission of reports and required documentation.
• You will investigate compliance breaches and recommend appropriate disciplinary actions or remedial measures.
• You will stay updated on regulatory changes and industry trends, advising management on potential impacts.
• You will collaborate with departments such as risk management and internal audit to maintain a cohesive approach to compliance.
• You will prepare and present compliance reports to senior management and the board of directors.

Responsibilities

We are looking for an exceptional staff product manager to join our growing team. In this role, you will be involved in the driving the roadmap and delivery of Workato’s Agentic platform. You will closely collaborate with other product managers, engineering teams and customers to shape our roadmap and deliver reliable enhancements that align with Workato’s strategic objectives. In this role, you will also be responsible to:

• Oversee the development and maintenance of assigned areas of Workato’s Agentic platform
• Analyze adoption and usage data to identify areas for improvement and optimization
• Research and identify new opportunities for Workato's Agentic Platform
• Define product requirements and work with engineering teams to deliver new features and services
• Collaborate with engineering teams and make calculated product decisions to navigate the timely delivery of features.
• Contribute to the development and refinement of the product roadmap for the Workato Agentic
• Provide regular updates and reports on product performance and project status to senior management
• Engage with customers to gather feedback, understand their needs and challenges, and use insights to drive product improvements and enhancements
• Ensure high levels of customer satisfaction by delivering valuable and reliable product features

Requirements

Qualifications / Experience / Technical Skills

• 7+ years of product management experience working on Automation and/or AI products
• Ability to lead technical discussions with internal and external stakeholders and present eloquently at industry events
• Comfortable working with qualitative and quantitative data to gather insights and using that to influence roadmap decisions
• A proven track record of building successful products in a fast-paced environment
• Experience working with cross functional teams to ensure successful delivery and adoption of the product you own
• Bachelor's or Master’s degree in a technical field (Computer Science, Engineering or a related discipline)

Soft Skills / Personal Characteristics

• Excellent communication skills with experience writing both technical and business documents
• Strong ability to collaborate with others throughout the company across international time zones
• Able to work independently and efficiently to hit short deadlines
• Strong organizational skills and attention to detail to juggle multiple projects simultaneously
• Ability to navigate projects with multiple stakeholders
• Thoughtful team player, a quick learner, and have a “can do” attitude with a growth mindset