Meta is seeking a Technical Program Manager (TPM) with large-scale network infrastructure experience. This person will be deeply involved in evolving and enhancing the global network that supports all Meta products and services. They will be responsible for the growth, reliability, efficiency, security, performance, and overall health of the end-to-end network. They will help solve some of the most challenging networking problems in the industry, drive innovative, creative and ground-breaking solutions. This person will partner closely with engineering and other cross-functional teams to understand the problem space and domain in depth, create roadmaps, prioritize based on impact and drive them through to completion. They will have a strong in backbone and edge networking with an overarching understanding of the end-to-end network architecture and a proven track record in taking on and going deep in new technical domains. This person will be extremely comfortable working with ambiguity and autonomy.

Responsibilities

• Collaborate with Networking Engineering and cross functional partners to define program requirements, set priorities, and establish scope which includes defining the roadmap and long-term strategy of the teams that you are partnering with.
• Build strong and aligned program teams to efficiently deliver on shared goals across the network infrastructure.
• Manage cross functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly.
• Develop and own communication plans to effectively and proactively communicate program status, issues, and risks to stakeholders.
• Partner with cross functional teams to drive technical analysis, design, development, testing, implementation, and post implementation phases.
• Define and track key metrics and key quality and performance indicators and drive cross functional execution of program deliverables.
• Proactively identify and analyze complex, long-term, critical infrastructure problems with engineering leaders and stakeholders.
• Influence product decisions to align with higher company initiatives.
• Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation.

Minimum Qualifications

• Network infrastructure engineering or network infrastructure technical product/program management experience.
• B.S. in Computer Science, Network Engineering or a related technical discipline, or equivalent experience.
• Experience managing technical network engineering programs or products from inception to implementation.
• Experience gathering user needs, requirements, and defining large scale program scope accordingly.
• Experience working autonomously across multiple teams & global regions, demonstrated critical thinking, and thought leadership.
• Experience working with technical leadership to develop systems, solutions, and products.
• Organizational, coordination and multitasking experience.
• Analytical and problem-solving experience with large-scale systems.
• Experience establishing strong working relationships across multi-disciplinary teams and multiple partners in different time zones.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impacts on ourselves, our company, and the communities we serve.

Join us.

About the Team

TikTok Product Infrastructure team's goal is to provide the best user experiences to create, consume, and enjoy content on TikTok. This team is focused on improving usability, reliability, scalability, and security of TikTok product structure. If you are interested, we would be delighted to have you join us.

Job Description

1. Responsible for defining and optimizing the user experience of international short video products, enhancing product usability and fluidity.

2. Develop targeted experience optimization strategies based on differences in culture, demographics, network conditions, device types, and other regional factors.

3. Continuously optimize the basic experience through data-driven insights and user understanding to ensure the product experience remains leading.

4. Focus on short video product strategies, proactively explore new technologies in end-to-end scenarios for optimizing both the creation and consumption experience, enhancing both and promoting core data growth.

5. Based on an understanding of users, explore and discover new usage scenarios to create possibilities for further product growth.

Qualifications

Minimum Qualifications

1. Bachelor’s degree or higher, with over 3 years of work experience.

2. Strong data interpretation skills, logical thinking abilities, curiosity, and high self-motivation.

Preferred Qualification

1. Excellent communication and coordination skills, with the ability to collaborate effectively across departments.

2. A global perspective and passion, with continuous attention to global internet products.

3. A relevant technical/design background is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Working Location:Tai Seng
Working Days: 5 days (office hours)
Salary Range:$10,000 – $12,000

Job Requirement:

• ATE Test Program Design and Development for new products (Production and Characterization Test)
• Design/Develop Final Test Loadboard and Wafersort Probecard
• Perform Characterization Testing, prepare test specifications, define tests, conditions, criteria, etc.
• Solid digital and mixed-signal programming experience on ATE using C++/VB language, and scripting
• Monitor and manage production test yields, maverick lots, engineering lots, product test log maintenance, product data statistical process, characterization data process.
• Hands-on test debugging, RMA analysis, and improving test solutions (Hardware and Software)
• Establish cost-effective production test solutions
• Develop team technical competency.
• Build product test plan, schedule, resources requirement and project tracking and execution.
• Conduct product test and releases review, approve the test program releases.
• Maintain and improve the product test process.

Job Requirement:

• Minimum Bachelor's Degree in Engineering (Electrical/Electronics)
• Minimum 5-yrs ATE Test Program Development (C++ and/or VB)
• Experience in Test HW Development (Loadboard and Probecard)
• Good knowledge on manufacturing process (fab, packaging, test)
• Hands-on development experience is a must with Teradyne J750 ATE testers, IG-XL test programming
• Hands-on development experience with Chroma and other main stream testers.
• Project management skills and experience in people management.
• Preferred: Knowledge in AEC Q100 automotive qualification guidelines, experience in the automotive test flow, AEC Q100 data analysis, wafer and FT lot process.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Description:

Shift Rotas

• Needs to be flexible towards working hours. Shifts start as early as 6:30am Singapore time.

Incident and Problem Management

Monitor the results and quality of the different software solutions and projects implemented in the organisation:

• Manage/Own P1/P2 incidents and problems end to end.
• Communicates with internal users and management over incidents and post-mortems.
• Diagnoses issues: establishes their root case.
• Initiates task force over critical incidents.
• Liaises with upstream and downstream systems support teams as appropriate.

Direct Responsibilities

• Assist troubleshoot and resolving incidents and problems on supported application.
• Monitor and maintain system health and performance.
• Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).
• Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.
• Monitor group mailbox, assigning/escalating appropriately.
• Basic of majority of the application the team supports with the ability to be L1 support when necessary.
• Adherence to Audit, Compliance and Risk guidelines. Knowledge Management and Documentation
• Documents support procedures on wiki.
• Owns team knowledge base on wiki for all in-scope applications.
• Provides support to end-users on how to use the application.
• Ensures Follow-the-Sun and regional support teams are continuously trained as required.
• Communicates a daily handover document to Follow-The-Sun support teams, where appropriate.
• Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered:
• Ensures that all application support logs are fit for purpose, ie meaningful and actionable;
• Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools.
• Implement self-recovery and automated detection of incident leveraging on learnings from past incidents. Maintenance and enhancements Oversee the acquisition and development of software systems in organisational units:
• Participates to release cycles for functional validation on staging/preproduction and production environments.
• Review release and coordinate around deployment/post release checks.
• Communicates Release Notes.

Job Requirements:

• 2 to 8 years’ experience
• Good business knowledge of Rates, FX and Credit business.
• Good business knowledge on other fixed income products.
• Understanding of Risk & PNL terms.
• Proficient in python and SQL
• ITIL basic knowledge or understanding between incident tickets and problem tickets.

Interested applicants, please email [email protected]

Ivy Tham Yi Ru

EA Personnel No. R1104692

Recruit Express Pte Ltd | EA Licence No 99C4599

Our client is a global leader specializing in high-performance cooling systems, gaming peripherals, and PC components.

Role Summary:

We are seeking a ESG Manager to manage and enhance the ESG for the business

The incumbent will be based in Hanoi, Vietnam as part of the company's expansion plans and setting up of a manufacturing facility in Vietnam.

Key Responsibilities:

• Develop and implement the company's sustainable development strategy
• Sustainable Project Initiatives: Promote sustainable projects like green energy adoption
• ESG Ratings: Track ESG rating systems
• Environmental Compliance: Ensure compliance with relevant
  environmental laws and regulations
• Compliance Management: Monitor the corporate governance structure
• Employee Welfare and Work Environment: Ensure the company provides a safe and equitable work environment, implementing diversity, equity, and inclusion (DEI) policies.

Qualifications:

• Bachelor’s degree or equivalent
• 10 years of experience in consumer electronics / electronics manufacturing environment
• Corporate management / project management will be a plus
• Familiar with ESG-related standards and frameworks with 5 years of implementing ESG to manufacturing plant
• Willing to be based in Hanoi permanently and travel to china / taiwan for training

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job.

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

We're on the lookout for enthusiastic individuals to join our team as Guest Service Executive! This is a fantastic opportunity for those who have passion for the F&B industry and want to be part mof a vibrant team.

A door host or hostess, is responsible for greeting guestes at the door of a restaurant or other establishment:

- Welcoming Guest : Greet guests in a friendly and professional Manner

- Seating Guests: Seat guests based on the availability and preferences

- Providing menus: Present guest with clean Menus.

- Answering Phone calls: Take phone calls and make reservations.

- Managing table turnover: Monitor restaurant activity to ensure flow and seating.

- Supporting other staff: Assist with busing and serving duties.

Other resposibilities of hos or hostess include:

- Create a warm and welcoming environment

- Making sure guest feel cared for and valued.

- Providing clear and accurate wait times.

Automotive Service Advisor

Salary: $2800 - $3200

Location: Sin Ming Dr

During Probation: 9am - 6pm (Mon to Fri), 9.00 - 1.30pm (Every Sat)

After Confirmation: 9am-6pm (Mon to Fri), 9am-5pm (Alt Sat)

Responsibilities:

- Welcoming and assisting customers with scheduling vehicle service appointments.

- Listening to customer concerns, diagnosing vehicle issues, and recommending solutions - optional

- Providing accurate estimates of service costs and timeframes.

- Coordinating with technicians to ensure timely completion of work and updating customers accordingly.

- Maintaining detailed records of customer interactions and vehicle history.

- Serving as a liaison between customers and technicians, relaying information and ensuring customer satisfaction.

- Handling customer complaints or disputes professionally and striving for resolution

Requirements:

- Have 1 year relevant working experience

Company Name: Talent Recruitment Pte Ltd

EA License No: 24C2338

EA Personnel Name: Loke Sai Lye (Loke)

EA Personnel No: R24123366

Email: [email protected]

Contact Number: 8805 9869

Roles & Responsibilities:

• Conduct repair, maintenance, or overhaul of marine diesel engines (2 & 4 stroke) under the guidance of Engineers/Technicians.
• Adhere to all requirements for jobs in shipyards or anchorages.
• Lift and shift heavy engine components to and from the workshop for repair/reconditioning.
• Ensure prompt response and effective communication with customers.
• Perform additional tasks as assigned by the Operation Manager.

Job Requirements:

• A diploma/degree in Marine & Offshore Engineering, Mechanical Engineering, or Electrical Engineering.
• At least 2 years of experience in Engine Repair & Maintenance.
• Hands-on experience in troubleshooting, maintenance, and repair is an advantage.
• training will be provided.
• Willingness to work in a shipyard/anchorage environment.
• Ability to work overtime when necessary.

We’re looking for a senior professional individual who wants to apply their financial market knowledge and further develop their understanding of a growing sector of the financial markets at the heart of regulatory reform. With the continued high rate of change in the regulatory reporting space, Regulatory Operations professionals have the platform to significantly impact their environment and the wider business.

YOUR IMPACT

Are you looking to join a fast paced team that sits at the nexus between the business and a global department responsible for the creation and submission of non-financial regulatory reporting (e.g., transaction and swap deal reporting) to regulators? Our Asia Regulatory Reporting team within Global Banking and Markets is seeking a senior professional who is looking to collaborate with business stakeholders, technology, various Federation teams and non-financial regulatory reporting teams for the implementation of upcoming compliance items and day to day oversight of regulatory reporting requirements.

OUR IMPACT

Operations is a dynamic, multi-faceted area that partners with all parts of the firm to deliver banking, sales and trading capabilities to clients around the world. In addition, Operations provides essential risk management and control to preserve and enhance the firm’s assets and its reputation. For every trade agreed, every new product launched or market entered, every transaction completed, it is Operations that develops the processes and controls that makes business flow.

Global Banking and Markets Regulatory Operations has responsibility for non-financial regulatory reporting for the Asia Swap Dealer reporting obligations to HKMA , MAS, ASIC ,JFSA, as well as other reports to APAC regulators. The Regulatory Operations team’s mission is to support production of various transaction and swap dealer reports within the APAC. The team plays an integral role in ensuring that the Firm meets its regulatory reporting obligations and maintains a high control standard. The Team consists of talented and highly motivated individuals who are extensively involved in the preparation of the mandated reports, as well as the implementation of effective control processes, efficiency initiatives, BCP, and other department initiatives.

HOW YOU WILL FULFILL YOUR POTENTIAL

· Develop expert knowledge pertaining to transaction and derivatives regulatory requirements, processes and systems for a number of Regulatory reports

· Oversee the implementation efforts of new rules or changes within existing obligations

· Provide oversight of the impact assessments done on these reports for new markets, new products, business reorganizations, system changes and new/changed regulations

· Investigate, remediate and provide supervisory guidance on issues with these reports and develop control improvements

· Improve current processes, procedures and reports including automation of manual processes

· Contribute to strategic initiatives relating to these reports, for example strategic Technology developments

· Define and provide supervisory oversight for comprehensive project documentation in support of strategic initiatives and change management including: business/functional requirement documents, process flow diagrams and comprehensive data analysis

· Produce test scripts and co-ordinate / participate in testing activities with Operations and Technology

· Work with Legal, Compliance, Technology, other Operations groups and various Business units to manage change programs and issue resolution for these reports

· Act as a risk manager for the firm through ongoing assessment and awareness of the regulatory environment and the firm’s adherence to its reporting obligations

· Be flexible to contribute to other activities within the group where necessary, e.g. daily report production

SKILLS & EXPERIENCE WE’RE LOOKING FOR

Basic Qualifications

· Bachelor’s degree required

· Minimum 10 years of work experience in the Financial Industry

· This person will have successfully worked with complex financial products/functions with experience including data analysis, information technology, business operating processes, regulatory reporting and compliance.

· Experience with derivative products and expertise as a business analyst around regulations like OTC Derivative Reporting to HKMA, JFSA, ASIC and particularly MAS is fundamental to the role.

· Strong People Management – experience of talent and performance management, including coaching and goal setting

· Analytical thinker with the ability to generate innovative ideas and translate strategy to execution

· Problem solving and documentation skills with an ability to understand complex workflows

· Candidate must be proactive, enthusiastic and team oriented

· Accuracy and attention to detail

· Ability to think strategically and contribute to department and division wide initiatives

· Excellent written and verbal communication skills

· Proven ability to organize and prioritize workload and drive results

· Ability to learn quickly and adapt to new changes and new challenges

· Ability to wear multiple hats in a fast paced environment

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Manager
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a highly motivated and experienced Service Manager to lead our service team and oversee daily operations, ensuring the delivery of exceptional, timely, and seamless service. The successful candidate will be responsible for meeting all automotive service and repair needs with the highest level of professionalism and efficiency, driving team performance, upholding Porsche’s standards, and cultivating a customer-centric environment that fosters trust, loyalty, and operational excellence.

• Develop, manage, and implement strategies to ensure a seamless customer experience across all service touchpoints, while achieving service profitability, cost control, and KPIs, such as service efficiency, productivity, parts inventory turnover, customer satisfaction, and retention.
• Manage service operations to build long-term customer relationships, foster trust and loyalty to encourage repeat business, ensure efficient service delivery, and uphold compliance with brand standards, warranty policies, and government regulations, including workplace health and safety for both workshop and frontline employees.
• Drive revenue growth alongside Service Advisors by proactively identifying opportunities and recommending additional services and products, such as extended warranties, service packages, and accessories, to encourage customer adoption.
• Handle and resolve escalated customer concerns promptly and effectively, collaborating with various stakeholders to achieve customer satisfaction targets.
• Prepare, review, and analyse budgets, expenses, and other KPIs, while monitoring team performance and overseeing inventory to ensure parts availability, and maximising workshop efficiency, productivity, and utilisation.
• Collaborate with sales and parts teams to continuously identify ways to streamline operations and maximise efficiency and productivity.
• Lead, mentor, motivate, and develop the service team, including service advisors, technicians, and support staff, to foster a culture of excellence and high performance while ensuring continuous upskilling with the latest technological advancements, product updates, and industry best practices.

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Bachelor’s degree in business, automotive management, or a related field with relevant certifications or training in automotive aftersales management preferred.
• 5 to 8 years of relevant experience in service management role, preferably within a luxury automotive brand.
• Comprehensive knowledge of service centre management, customer service, technical services, automotive technologies, diagnostics tools, repair techniques, along with an understanding of industry trends, technological advancements, market dynamics, and regulatory requirements.
• Proficiency in Dealership Management Systems and diagnostic tools.
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members.
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience.
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As the Head of Data & Analytics APAC, you will manage a team to deliver Data & Analytic capabilities to the Aon business. You will lead, develop and maintain the data and analytics strategy for the region working to enhance efficiency, execution and colleague experience. Working as part of a global function, this role involves building stakeholder relationships, driving a modernisation of data analytic tools, as well as driving the development, implementation and promotion of data governance and quality frameworks and strategies.

Stakeholder Relationships

• Collaborate with senior stakeholders to align analytics initiatives with business objectives and requests and work closely to achieve delivery of quality outputs
• Supervise team performance, development, and task delegation

Data Governance

• Work with business teams to understand & define their key data needs to support analytics and operational delivery for clients
• Work with Aon’s Central Data Office to develop, implement, and maintain data governance policies, procedures, and standards in alignment with industry practices and regulatory requirements
• Support with establishing the framework and operating model that enables effective data governance & management locally in the region
• Collaborate with multi-functional teams to define data governance roles and responsibilities and promote a culture of data stewardship and accountability
• Help to identify and assign data stewards within the region
• Supervise the data steward & business/data analyst activities, provide guidance/support
• Establish and implement data quality standards, critical metrics and processes to ensure accuracy, completeness, and consistency of data across all systems and platforms
• Report progress on data cleaning / data quality activities
• Support regional and global MDM activities and outcome/critical metric delivery
• Prioritize and coordinate data governance & management initiatives within region helping provide the vital resources to carry them out
• Participate in global and regional data governance forums

Analytics and Operational Reporting Delivery

• Drive the automation and self-service approach for operational reporting
• Providing data quality analysis of issues to stakeholders
• Lead analytics projects and generate actionable insights through advanced analytics, data modeling, and segmentation. Your work will optimize business outcomes and drive critical initiatives.
• Driving data integrity and reporting quality

Data Operations

• Ensure key data operation tasks are maintained to ensure business continuity
• Collaborate with other teams to leverage capabilities and respond to organizational needs.

Skills and Experience that will lead to success

• Experience in BI, analytics, data analytics with at least 3 years in a leadership role
• Experience within finance / insurance preferred.
• Experience working in a large, complex environment, with a range of stakeholders, across multiple business units
• Background in data-related field: data analysis and visualisation, data quality, data warehousing, data engineering, financial reporting.
• Strong affinity with, and interest in new trends in AI & Data (including Data Governance and quality)
• Superb communication skills with the ability to simplify complex information optimally
• Expertise with relational databases, warehousing and lake-house technology - SQL Server, Oracle, Databricks, Snowflake, Azure Blob Storage / AWS S3.
• Extensive understanding of data management. Including awareness of the security, privacy, ethics and quality requirements for data, and data analysis techniques.
• Experience in logical and physical data model design and broader data architecture design.
• Prior development experience in some of SQL, python for data processing, PowerBI, Qlik.
• Experience in technical accounting solutions for insurance policy management, or in financial systems such as Workday Accounting, Oracle TM1 etc. a plus.
• Bachelor degree or equivalent in IT-related field.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Job Requirements :

• In charge of petrochemical product sales and marketing, with an emphasis on cultivating and growing important clientele while also pursuing new business prospects.
• Creating market reports and analyses, as well as presenting to suppliers and customers.
• Business justification, financial situation analysis, and firm strategy analysis are all necessary when applying credit lines to risk management.
• To ensure compliance, credit approval requirements and credit lines are monitored. In order to ensure that every business activity is compliant, loan lines and credit approval standards are monitored.

Requirements

• Bachelor's Degree in any field.
• 7 to 10 years of relevant working experience is preferred.
• Driven, self-motivated and positive with good learning mindset.
• Excellent analytical, problem-solving, negotiation and communication skills.
• Excellent interpersonal skills with the ability to establish working relationships with internal and external stakeholders.
• Demonstrate strong ability to work independently as well as in a team.
• Entertainment and traveling required.

Submit your resume in MS Word format to [email protected]

EA Licence No 18C9228 | Registration No. R1108261 (Tan Li Tze)

Please note that only shortlisted candidates will be notified.

Responsibilities:

1. Recruitment and Talent Acquisition

• Lead end-to-end recruitment processes, including sourcing, screening, and hiring for mid to senior-level positions.
• Develop and implement innovative talent acquisition strategies to attract high-quality candidates.
• Oversee onboarding activities, ensuring smooth transitions for new hires through structured programs and documentation.
• Regularly update and maintain detailed job descriptions, organizational charts, and recruitment metrics.

2. Employee Relations and Engagement

• Serve as a trusted advisor for resolving complex employee issues, ensuring fair and timely resolutions.
• Design and execute employee engagement initiatives, such as surveys, recognition programs, and team-building activities.
• Promote a positive work environment by mediating conflicts and fostering open communication across all levels.

3. HR Operations and Administration

• Oversee the accuracy and integrity of employee data in HR systems and ensure compliance with company policies.
• Manage payroll processes and employee benefits administration to ensure accuracy and timeliness.
• Prepare and analyze workforce reports, including attendance, leave management, and HR metrics.
• Safeguard the confidentiality of personnel files and HR-related documentation.

4. Performance Management and Employee Development

• Drive the performance appraisal process, providing guidance to managers and employees on goal setting and feedback.
• Collaborate with department heads to design and implement training and development programs that address skill gaps.
• Monitor probationary periods, manage contract renewals, and support performance improvement initiatives.

5. Compliance and Policy Management

• Ensure adherence to local labor laws, regulatory requirements, and industry best practices.
• Develop, review, and communicate HR policies, employee handbooks, and standard operating procedures.
• Conduct periodic audits of HR documents and systems to ensure compliance and recommend improvements.

6. Strategic HR Partnership

• Collaborate with the HR Director to develop and implement HR strategies aligned with organizational objectives.
• Utilize workforce analytics to provide insights and actionable recommendations to leadership.
• Support organizational change management efforts to ensure smooth transitions during business transformations.

7. Program and Event Management

• Plan and manage HR programs, including wellness initiatives, training sessions, and employee engagement events.
• Coordinate company-wide announcements, onboarding sessions, and other HR-driven activities.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• A minimum of 5 years of progressive HR experience, including at least 2 years in a supervisory or assistant managerial capacity.
• Proficient in HR software and systems, with strong analytical and problem-solving skills.
• In-depth knowledge of local labor laws, compliance standards, and HR best practices.
• Exceptional organizational and multitasking abilities, with a high level of attention to detail.
• Strong interpersonal and communication skills, with the ability to engage effectively at all organizational levels.
• Proven ability to handle sensitive and confidential information with integrity and discretion.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

Rakuten Asia Pte. Ltd., located in the heart of Singapore's Central Business District, serves as the Asia Regional headquarters for Rakuten. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia encompasses various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, Rakuten Asia is enhancing Rakuten Group's core competencies to lead in an increasingly digitalized world.

We are seeking a highly skilled and experienced Senior Product Manager to design, develop, and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. The Product Manager will serve as the central resource, coordinating with design, process, manufacturing, test, quality, and marketing teams as the product(s) move to production and distribution. This role involves active participation throughout all stages of a product’s lifecycle, including modifications, upgrades, and maintenance of the product or product line.

• Collaboration & Interaction: Creates formal networks involving coordination among groups. Focuses on providing thought leadership and works on broader organization projects, which requires understanding of wider business. Requires conveying advanced information and persuading several diverse stakeholders/audiences. Recognized internally as a subject matter expert. May direct the activities of others.
• Complexity & Problem Solving: Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Requires conceptual thinking to understand advanced issues and implications. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Accountable for results, which may impact the entire function.
• Knowledge & Application: Applies broad expertise and knowledge in highly specialized fields or several related disciplines. Leads and contributes to development of company objectives and principles to achieve goals in creative and effective ways.

Preferred Qualifications:

• Requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience. Barriers to entry may require committee review.

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.