Oversee operations and maintenance of waste-to-energy facilities.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of service

EV-Electric (EVe) Charging Pte Ltd is a subsidiary of the Land Transport Authority of Singapore (LTA), which coordinates the national effort to undertake the electrical infrastructure upgrades and deployment of electric vehicles charging points (EVCPs) primarily in Singapore’s residential carparks.

You will lead the project execution of the electrical infrastructure upgrade (including substations, consumer switch rooms) for power provision to EV chargers.

Overall, as a Design Manager, you will be responsible for the Charging Operations in the assigned zone(s). The job will include the following:

· Develop and implement end-to-end design development and deployment of EV chargers in public car parks. This also includes developing the tender specifications and requirements.

· Lead the design reviews to ensure EV charger deployment are carried out in compliance with the contract specifications and agencies’ code of practices and regulations.

· Support the deployment management process and coordinate with other public agencies to facilitate approval processes.

This role will also require collaboration with other government agencies, industry partners and community partners to manage the EVCPs’ installation within a designated geographical boundary. Project and people management skills will be tested to meet the master project implementation schedule, as well as to ensure smooth downstream operations and maintenance.

You are typically expected to ensure the contractor follows set regulations and is empowered to call out deviations. You shall also be the de facto deputy in the absence of the project manager for all matters.

Requirements:

· Tertiary qualification in engineering fields.

· Candidates with engineering experience in design and project management, as well as strong administration skills are preferred.

· Excellent interpersonal and communication skills to coordinate with team members and external stakeholders.

· Meticulous, efficient time manager, and skilful operator under tight deadlines

· Proficient in Microsoft Office suite software, and knowledge in Geographic Information System (GIS) platforms, applications, and interfaces preferred

· At least 5 years of relevant working experience, and at least 3 years of prior experience in managing diverse stakeholders.

What you'll be doing

• Oversee daily healthcare service operations, including planning, scheduling, and monitoring
• Coordinate with internal teams and external stakeholders to manage services and resolve issues
• Analyse data to identify improvements and optimise processes
• Support the development and execution of operational strategies
• Assist with healthcare service-related project management

What we're looking for

• Bachelor Degree level
• 1 - 2 years of experience preferably in customer facing and administrative role
• Proven experience in a similar service operations role, preferably in the healthcare industry
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.


Job Title: SAP Service Delivery Manager

Job Description: SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.



Pre-requisites requirement:

• Must have experience in managing SAP ERP AMS projects.
• Must be equipped with any SAP modules (with certifications) and deep knowledge in any modules, e.g. FICO, HCM, SD, MM, WM, PP, EWM, etc.
• Must have experience in supporting pre-sales. Able to engage and manage customer independently
• Must have experience in S/4HANA support
• Logical and structured thinking
• Motivated to learn new technology
• Cloud experience

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation
• Motivated to learn new technology
• Working in tight deadlines and short notice is very common
• Readiness to learn and deliver additional modules

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

We are currently one of the preferred partners for a large banking client and are engaged closely. We are looking for an account manager with strong experience managing an account portfolio end to end handling all facets such as revenue management, Sales and Stakeholder engagement. This Account Manager’s objectives would be to serve as the main point of contact in all matters related to client concerns and needs, build, and strengthen client relationships to achieve long-term partnerships .

Responsibilities:

• Building relationships: Developing strong relationships with customers, and connecting with key stakeholders
• Identifying opportunities: Identifying new business opportunities with existing customers
• Working with the internal organization and practices to bring the best of Capgemini to the front
• Revenue Management including contract negotiations
• High level understanding of Banking Domain and Technology skills
• Contract Management: Handling contracts and Account Revenue targets
• Managing risk: Managing risk

Responsibilities:

• Manage the relationship between Fujitsu and its selected AMS partner
• Function as Fujitsu POC for support issue escalation, AMS issue resolution, and project initiation
• Proactively ensure AMS support is working within the bounds of the terms of the agreement
• Collaborate with Business and AMS support partners to ensure business demands are appropriately administered
• Proactively provide status on all activities to appropriate stakeholders
• Follow applicable standards, procedures, guidelines, and methodologies in the support and/or maintenance of systems
• Develop procedures, processes, and guidelines that are efficient and focused on the quality of the process or end-state deliverable
• Other projects and initiatives as assigned

Requirements and Skills:

• 3 to 5+ years strong experience working as a Service Delivery Manager for SAP Application Maintenance and Support & Project engagement in a medium organization
• Must have SAP Functional (Logistics module) or Technical Consultant hands-on experience in SAP Projects or Maintenance Support services
• Have experience in managing customer's stakeholders such as business users, IT managers etc., as well as external contractors or partners
• Well-versed with the execution of Support operations like Incident Management, Change Management/Change Request, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc
• Experience in transition from project to support

Job Description:

• Maintains customer satisfaction by providing problems-solving resources.

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

• Identifies customer service trends and determines system improvements.

• Retail working hours.

Job Requirement:

• Possess good experience to the above.

• Good interpersonal and communication skills.

• Possess customer service skills.

• Able to work retail hours and on weekends.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Key Responsibilities

• Monitor and lead Service Department staff to ensure growth of business and improvement of profitability.
• Oversee the development and management of service customer base.
• Create and execute a comprehensive sales strategy for the service offerings.
• Provide technical advice to potential customers regarding servicing of the company’s products.
• Lead, mentor, and manage the service sales team, providing guidance, training, and support.
• Coordinate service staff to ensure clients is updated on service schedule.
• Assist to manage the overall Occupational Health and Safety.
• Monitor overall quality standards for the service work carried out.
• Liaise with client to ensure accurate paperwork details for manufacturing purpose.
• Oversee contract negotiations and ensure the delivery of services meets client expectations.
• Ensure invoice is prepared in a timely manner.

Job Requirement:

• Good interpersonal and communication skill
• With leadership experience and guided a team of technicians
• Ability to coordinate in paperwork / reporting preparation
• Ability to generate sales revenue
• Good technical skill in maintenance and servicing

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Job Responsibilities:

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor’s Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

About the Company:

Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.

Role Summary:

We are looking for a highly skilled and experienced Senior Program Manager to join our team at DBiz Singapore. The ideal candidate will be responsible for overseeing program management and service delivery, maintaining client satisfaction, and managing relationships with key stakeholders, particularly within government sectors.

Key Responsibilities:

1. Program Management:Manage complex IT programs and projects to ensure timely delivery within scope and budget.
   Coordinate with cross-functional teams to meet program milestones.
   Oversee the planning, execution, and monitoring of multiple projects to ensure alignment with customer goals.
   
2. Service Delivery Management:Ensure the successful and timely delivery of IT services to clients in line with agreed Service Level Agreements (SLAs).
   Monitor service performance and implement improvement measures as necessary.
   Act as the primary point of contact for escalations and issues, ensuring prompt resolution.
   
3. Client Relationship Management:Build and maintain strong relationships with key customers, especially government agencies, to meet their needs and expectations.
   Provide regular service updates and gather feedback through frequent client communication.
   Identify opportunities to enhance customer satisfaction and retention.
   
4. Stakeholder and Vendor Management:Collaborate with internal teams, third-party vendors, and subcontractors to ensure seamless service delivery.
   Liaise with government officials to ensure adherence to policies and regulations.
   Ensure compliance with contractual obligations and government standards.
   
5. Performance Management and Reporting:Regularly review and report on service performance metrics.
   Implement continuous improvement initiatives to enhance service quality.
   Prepare and present performance reports to senior management and clients.
   
6. Risk and Issue Management:Proactively identify potential risks and develop mitigation strategies.
   Manage any issues that arise during service delivery to minimize service disruption.
   

Qualifications & Experience:

• Bachelor's degree in IT, Business Administration, or a related field.
• Minimum 5-7 years of experience in IT Project Management, Program Management, and Service Delivery, preferably within a government or regulated environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Familiarity with government procurement processes and regulations is a plus.

Desired Skills:

• Strong leadership and team management capabilities.
• Ability to work under pressure and manage multiple priorities.
• Excellent problem-solving skills with a proactive and customer-focused mindset.
• Certification in ITIL, PMP, or equivalent is an advantage.

Life at Dbiz:

• Competitive salary and attractive benefits
• Dynamic and innovative work environment
• Opportunities for personal growth and development
• Engaging and collaborative company culture

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As a part of the Service Quality Management team, you will be responsible for implementing and managing the Board’s Customer Relationship Management System (CRMS) that is used by both frontline and backend departments to handle correspondences with our customers. You will play a role in ensuring the successful deployment and integration of systems to enhance service quality and improve customer experience.

In this role, you will:

• Serve as the primary liaison between business teams, overseeing project progress and gathering feedback.
• Collaborate with stakeholders to define clear business requirements and ensure smooth integration of systems.
• Participate in testing to ensure system readiness and alignment with standards, and provide post-implementation support.
• Troubleshoot and resolve project blockers in collaboration with IT colleagues and vendors.
• Harmonise business processes to accommodate changes from the new system.
• Support change management communications and training plans for internal users during the transition phase.
• Provide training on new digital capabilities to deliver accurate information to customers.
• Identify gaps between systems and business needs for future enhancements.
• Review and streamline policies and processes based on emerging technologies and methodologies to keep abreast of market practices.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in project management or operations management, preferably in a customer service or digital transformation environment.
• Familiarity with managing and implementing enhancements to improve processes and increase productivity/efficiency would be advantageous.
• Knowledge of CRMS platforms, such as Salesforce, will be an added advantage.
• Relevant strong experience with testing methodologies and quality assurance processes.
• Demonstrate strong communication and stakeholder management skills.
• Ability to work collaboratively in a cross-functional team environment.
• Ability to collaborate and communicate with stakeholders to ensure alignment and successful project outcomes.

The successful candidate will hold the corporate title of Manager/Senior Manager, with seniority based on individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

[EYH(1]Remove?

To start a new Electrical Motors, Generators repair services.

Looking for experience Engineers, Service Oriented, Electrical Workshop Managers, to take charge of a new project. Experience with Marine, Oil & Gas, Explosion-proof equipment.

To make full planning, to recruit, train and build up the team. Setting up full repair and testing requirements.

Pls whatsApp: 9832-1639

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Work Location: Singapore

Job Overview

As the representative of Vanderlande and first point of contact with the customer, the Senior Operations & Maintenance Manager leads the day-to-day management of the Operations & Maintenance team (50-60pax) at the site.

This role encompasses various responsibilities, including personnel management (such as directing staff and conducting annual reviews), ensuring safety compliance (including maintaining WHS standards), overseeing operations to meet service and maintenance benchmarks, addressing daily operational and technical issues, maintaining quality standards, and meeting financial targets.

Reporting directly to the Lifecycle Services Director APS APAC, the Senior Operations & Maintenance Manager sets the standard for the team through his/her work ethic and behavior, continuously enhancing and professionalizing the site-based service team.

Although this position works during business hours, the Senior Operations & Maintenance Manager would be expected to be available as a point of contact outside of business hours as reasonably required (ex. incidents and escalations).

Responsibilities

• Manages the responsibility for the site-based team including personnel, safety, operations, quality, and finance.
• Manages the day-to-day activities of the team to (over)achieve the agreed service levels while maintaining within the contractual budget.
• Plans on preventative and corrective maintenance and can step out of the day-to-day activities.
• Initiates and implements improvements to the existing service levels, tooling, methodologies and processes, as well as team culture and behavior.
• Maintains a strong service team through initiative-taking development and regular training.
• Identifies commercial opportunities and works together with the Sales Engineering team to convert them.
• Consults with suppliers and sub-contractors where required.
• Manages major incidents and escalations effectively.
• Drives constant customer relations improvements.
• Ensures that the necessary reports and records are kept.
• Ensures that all activities are conducted in a safe environment according to company WHS policies and procedures.
• Any other reasonable duties as set out by the LCS Director APS APAC.

Required Skills & Competencies:

• Bachelor/master’s in engineering (Technical, Electrical, Mechanical) or relevant trade qualification.
• Minimum 5 years in a Senior Leadership role, Operations/Maintenance Manager experience.
• Singaporean, Permanent resident, or other valid local working permit required.
• Background in automated handling systems, capital goods industry, or system integration business.
• Fluent in English communication (verbal/written). Mandarin skills are an advantage.
• A strong personality as a leader with a combination of good interpersonal & technical skills.
• Entrepreneur, people manager, and good communicator, who can develop long-term business relationships and networks with customers and suppliers.
• Possesses a strong customer focus and service attitude.
• Strong commercial drive and ability to pursue improvement opportunities.
• Experience in working with third-party service providers.
• Knowledge of the management of service contracts.
• Able to build, plan, and execute long-term periods (5 years).
• Focused on a safe & healthy working environment.
• Availability in case of escalations.

About the Company: Vanderlande

Website: www.vanderlande.com

Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports, and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software, and life-cycle services – results in the realization of fast, dependable, and efficient automation technology.

Established in 1949, Vanderlande has more than 9,000 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover, it has established a global reputation over the past decades as a highly dependable partner for future-proof logistic process automation.

.

Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.

Why should you join Vanderlande?

• We are certified as Great Place to Work by the prestigious Great Place to Work Institute.
• Flexible and Hybrid Workplace.
• Vanderlande Academy and training facilities to boost your skills.
• Mediclaim benefits.
• A variety of Vanderlande network communities and initiatives.
• Opportunity to collaborate globally.

Being you @ Vanderlande (Diversity statement)

Vanderlande is an equal-opportunity employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Fleet/Badging Operations Manager is responsible for overseeing the efficient and compliant operation of the company’s fleet, including barges and vessels. This role focuses on resource management, cost optimization, and operational excellence while ensuring compliance with industry regulations and environmental standards.

ACCOUNTABILITIES:

Barge Operations Coordination:

• Plan and schedule vessel movements to meet operational requirements, ensuring timely and efficient transportation of products.

• Monitor vessel operations, ensuring smooth execution of schedules and adherence to operational protocols.

Resource & Fleet Management

• Ensure vessels are properly maintained and in compliance with regulatory standards.

• Work with the technical team to coordinate any necessary maintenance or repairs for barges to minimize downtime.

• Track vessel performance and report on fuel consumption, maintenance, and overall efficiency.

Reporting and Documentation:

• Maintain accurate records of all vessel movements, including schedules, cargo details, safety inspections, and maintenance logs.

• Prepare and submit regular reports to senior management, providing updates on vessel performance, operational efficiency, and safety compliance.

• Ensure all regulatory documentation and permits for vessel operations are up-to-date and properly filed.

Cost Control and Budget Management:

• Assist in managing the budget for vessel operations, tracking costs related to transportation, fuel, maintenance, and other related expenses.

• Identify opportunities for cost savings and efficiency improvements in vessel operations.

• Monitor the financial performance of vessel operations, reporting on key performance indicators (KPIs) such as operational costs, scheduling, and resource utilization.

Emergency and Contingency Planning:

• Develop and implement contingency plans for vessel operations in the event of delays, weather disruptions, or other unforeseen circumstances.

• Respond promptly to emergencies, ensuring effective communication and coordination with relevant teams and external stakeholders.

• Investigate incidents or accidents involving vessels, conducting root cause analysis and implementing corrective actions to prevent future occurrences.

Continuous Improvement:

• Monitor industry trends and technological advancements in vessel operations to recommend and implement improvements.

REQUIRED SKILLS AND COMPETENCIES

• Proven experience in vessel chartering and shipping operations.

• Strong leadership skills with the ability to manage, motivate, and develop teams.

• Excellent communication and interpersonal skills for effective collaboration with diverse stakeholders, including contractors, regulatory bodies, and management..

• Strong decision-making skills under pressure, with a proactive approach to risk management.

• Deep understanding of HSE regulations, best practices in offshore operations, and safety management systems.

• Commitment to promoting a safety-first culture within the team and ensuring adherence to safety protocols.

• Strong organizational and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

• Ability to adapt to changing environments and work under challenging conditions, including offshore settings.

PROFESSIONAL QUALIFICATIONS

• Bachelor’s degree in Engineering (Mechanical, Electrical, Marine, or a related field).

• Minimum of 5 years of experience in shipping operations roles within the offshore oil and gas industry.

Responsibilities:

• Supervise and lead the Operations team in managing the overall operation, maintenance and upkeep of the building
• Responsible for operations budget, administration and management of contracts
• Implement master schedule maintenance program for all M&E systems and services This includes planning, managing and monitoring to ensure that preventive maintenance is carried out to specifications with compliance to regulatory requirements, and to facilitate and execute mall’s upgrading plans accordingly
• Ensure operational issues are identified and rectified promptly
• Set benchmarks for monitoring performance of key contractors, including regular audits, to ensure that expected standards are adhered to
• Review, improve and make recommendation on SOP and workflows to ensure work efficiency and effectiveness
• Develop and maintain good partnership with contractors / vendors
• Oversee all tenancy administration matters
• Build and maintain good rapport with tenants
• Any other duties assigned

Requirements:

• Degree in Real Estate, Building, Mechanical & Electrical Engineering or equivalent
• At least 5 years of relevant working experience
• Sound knowledge of M&E, Civil Security, Fire Safety and Estate Management
• Strong people management, interpersonal and leadership skills
• Strong organizational and communication skills
• Experience in retail mall will be an added advantage
• Able to work in a fast-paced environment

Summary

Reach Learning and Development is dynamic and collaborative team, we value creativity and innovation that drives impactful employee growth. We foster an inclusive environment that encourages continuous learning and professional development, giving all AppleCare employees an opportunity to thrive. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. This role is an onsite position based at our office in Singapore, AHA is not an option.

Description

The L&D Program team is seeking a process-oriented individual who will play a pivotal role in driving the design, development, and delivery of programs aimed at fostering a culture of connection and learning within our organization. This role is responsible for operationalizing the strategy across the organization, acting as the voice of the business, keeping regional partners informed, and closely collaborating with the wider team to serve as the conduit to the business in the region. As an Operations & Culture Program Manager, you will collaborate with cross-functional teams to find opportunities within Apple for growth, both in-role as well as developing into new roles. You will implement strategies to help individuals explore various career paths, and connect with leaders and subject matter experts who can help in their growth journeys.

Responsibilities:

• Lead a team of rotations and/or permanent employees focused on the delivery of internally facing programs, projects and services for Reach Operations and Connections teams in the APAC region
• Responsible for performance, development and coaching of direct team members
• Partner with Reach functional teams to champion needs and ensuring regional voices are considered in the overall program strategy
• Work in unison with other Operations Managers and Culture & Connections program managers, sharing best practices, and ensuring cross-region alignment
• Lead cross-functional project teams to implement program initiatives focused on building communities and connections for career development
• Contribute to the strategic planning of a Communities of Practice model, focusing on long-term goals, scalability, and continuous improvement
• Identify and implement process improvements
• Oversee program delivery, ensuring high-quality facilitation and participant engagement
• Contribute to requirements for tools and systems to support professional connections and networking

Minimum Qualifications

• Bachelor's degree or equivalent experience leading in a large-scale organization, training, or learning environment
• 5+ years of experience in people management
• Experience operationalizing strategies and collaborating cross-functionally
• 6+ months experience in Reach, a similar organization focused on employee learning and development, or as a participant in Reach development programs
• Exceptional communication skills, both written and verbal, with the ability to influence and collaborate effectively with global teams.
• Able to work flexible hours to accommodate global collaboration
• Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Confronts barriers to greater inclusion with tenacity, care and commitment

Preferred Qualifications

• Experience building communities to drive organizational connection and collaboration
• Demonstrated strategic agility, with the ability to translate strategy into actions and pivot where necessary
• Proven capabilities in networking, building strong relationships and influencing key partners, peers, and leadership at all levels
• Strong facilitation, organizational, and time management skills
• Competency in collaborating with technical teams to articulate and define requirements, aligning with program objectives
• Motivated teammate with the ability to collaborate effectively cross-functionally
• Experience in setting and supporting global strategies and implementation plans that align with program strategies, adjusting for regional nuances
• Experience in facilitating readouts to business partners and leadership