Overview
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
Microsoft Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft's cloud services and our team is focused on delivering high quality infrastructure to support cloud operations. As Microsoft’s Cloud business continues to mature, our infrastructure expansion accelerates, and Datacenters are central to this growth. To support this, the acquisition and development of our owned, designed, and constructed Datacenter facilities will scale to meet the demands of our customers, while we also continue to lease and acquire Datacenter capacity at pace, particularly in our high growth markets, working closely with Datacenter operators in each region, and across the Globe.
Cloud Operations + Innovation (CO+I) is responsible for planning, building and operating Microsoft’s cloud infrastructure datacenters across the globe. Within CO+I, the organizational scope includes supply planning and strategic acquisition, global construction, datacenter and edge site operations, critical environment and availability, engineering, and datacenter innovation.
Lessor Relationship Manager
Microsoft understands the criticality of our eco-system and we have developed key stakeholder partnerships across the Globe to enable delivery of data center capacity for our customers. Whether we build our own data centers, or lease data center space from third parties, our customers expect best in class services, 24 x 7, and 100% uptime. With this in mind, Microsoft recognizes our lessor community as our team, and our goal is to drive a seamless and standard operation across all data centers globally.
As part of our drive to be the best, we are creating a new team to specifically focus on our lessor partnerships, to create a focused approach to our lessor performance management, and to drive a culture of lessor relationship improvements through analysis of current performance and identification and roll out of initiatives and programs to improve where needed. The team will be the conduit between the lessors and our internal subject matter experts, to manage our customer needs and to ensure 100% uptime during operations. Supporting our global leasing team, this team will work very closely within our LLD organisation, and partner with our CO+I teams as we solidify our lessor partnerships globally. The Lessor Relationship Managers must be strong communicators with the ability to influence others to achieve great things, with a blend of strong analytics & insight development, program management and data centre operations knowledge.
Location: Singapore or Australia(Sydney)
Responsibilities
Responsibilities:
- Reporting, analysis and insight identification of current lessor performance
- Identify key insights from their region and provide key insights and recommendations, to enable the team to develop short and long-term improvement programs, aligning our needs, to drive ongoing enhancements in both lessor performance, and partnership between Microsoft and lessors
- Work closely with our key lessors and identify gaps, proactively find solutions and develop and manage programs to completion
- Support the leasing team with the Lessor Champion and Lessor Executive sponsor programs
- Collate and develop briefing documents for lessor engagement sessions
- Identify, organise and manage end-to-end key strategic rhythm of business sessions with lessors
Analysis to drive improvement
Support the leader in the development of a high impact strategy to improve our lessor performance where needed. Input to strategic white papers / PPTs etc. Analyse lessor performance and identify key insights, issues and areas for improvement, and develop and rollout programs locally, aligning to our global standards. Develop strong working relationships with our lessors and work closely with the global leasing team to influence lessors to engage on this journey; proactively identifying the best solutions to move forward with, and enable delivery.
Qualifications
Skills & Knowledge
- 5+ years demonstratable reporting and analytics experience
- 5+ years demonstratable program management experience
- Datacenter domain experience preferred
- Microsoft experience is beneficial
- Proven ability to apply critical thinking in complex situations and to drive change where needed
- Strong organization skills with demonstrated ability to be adaptable and resilient
- Proactiveness and a strong positive outlook and approach to change management
- Strong business acumen and mental agility to ramp quickly across our diverse business and offerings
- Enjoy working under pressure and deadlines, be able to work independently, with a strong ability to manage complexity while driving clarity
- Demonstrated strong capability in reporting, verbal and written communications skills across a geographically dispersed audience
Qualifications
- Bachelor’s degree or higher in business or technical discipline
- Project Management qualification preferred
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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