• Supervising transport and managing vehicles within the department
• Develop effective relationships with internal customers
• Interacts with customer departments to plan, evaluate and coordinate the activities of the Environmental Services Department
• Assesses the work environment, products/equipment, and processes to develop and maintain a safe work environment
• Providing on-the-job training to subordinate

Job Description:

1. Operation liaison

• Provide customers with accurate and complete information on timely inventory and operation updates.
• Coordinate with Operations to meet customer needs and requirements
• Ensure all necessary documents, port passes, Portnet/ JP online custom permit, CIPL is available for inbound/outbound operations
• Inform customers of any delays, damages, or shortages.
• Follow up on reporting of damages, delay
• Resolve and troubleshoot issues, handle customer complaints, and provide solutions to ensure customer satisfaction.

2. Support and resolve operations issues and requirements

• Stowage plans updating for warehouses, support in quarterly auditing and monthly auditing.
• Maintain and update inventory records in the system.
• Timely updates of weightlist, tallysheet, inventory records and other reporting requirements
• Coordination with operation on daily movements
• Liaison with customer on identify issues in operations and recommend solutions
• Support in tracking of operation and customer requested activities for month end invoicing

Overview

As part of the operations team that reports to the operations manager, the Operations Executive will be responsible for managing the operations of our shared bicycle, ensuring the smooth running of day-to-day operations, and driving the company’s growth. This role requires strong analytical skills and excellent communication skills.

Responsibilities

• Oversee and manage the day-to-day operations
• Develop and implement strategies to improve operations efficiency and increase ridership
• Work closely with contractors to ensure compliance with contract agreement standards
• Prepare monthly performance indicators reports
• Design, review, and conduct training syllabus for contractors to achieve consistent outcomes
• Manage import and export shipments
• Plan and execute outdoor events
• Key liaison with public agencies

Qualifications

• Minimum diploma in business, operations, or logistics management
• At least 1 year of experience in operations management, preferably in the transportation or logistics industry
• Strong analytical skills and attention to detail
• Excellent communication and leadership skills
• Ability to work independently and as part of a team
• Passion for sustainable transportation and urban mobility
• Experience in G-Suite, Slack, and Notion will be advantageous
• Able to start work immediately will be an advantage

Job Description:

• Movement & Co-ordination of Palletised Cargo using MHE/FORKLIFT (Main Job)
• Unpacking & Packing of Palletised Cartons (Ad-hoc basis)
• Liasing with Customer Operations to manage flow of operations
• Data Input & assigning of deliveries/collections for drivers. (Ad-hoc basis)
• Ensure that all delivery requirements are met
• To plan routes as effectively as possible to save time and turnaround rate.
• Monitor and Manage drivers possible obstacles during delivery.

Job Requirements:

• Team Player
• Meticulous
• Physically Fit
• Communication Skills
• On The Job Training is Provided
• Monday - Friday (8am-6pm)
• Saturday (8am-1pm)

Job Benefits:

• Salary ranging from $2200-$2700.
• OT will be paid on an hourly basis
• Sunday or PH work - $120/day
• Insurance and Medical Benefits
• Annual and Medical Leave
• Annual Bonus Entitlement (Performance Based)
• Annual Salary Increment (Performance Based)

Contact:

whatsapp Lucas: +65 86934983

whatsapp Nicholas: +65 94501810

Job Highlights

• Fast paced working environment in shipping and cargo operations for renewable energies
• Independent & energetic work culture
• Passionate working culture

Job description:

• Manage shipping and cargo operations from Asia to Europe and USA
• Liase with customers in Europe, USA and Asia
• Report to director of the company and upper management levels
• Liase with customers in Asia and Europe
• Be punctual for work
• Liase with buyers and suppliers in Asia and Europe on all cargo operations matters including but not limited to contracts, LC, invoices, loading and discharging of cargoes and demurrage calculations for bulk and container shipments
• Contactable 7 days a week on mobile
• Handle and prepare all shipping documents including invoicing, bill of ladings, certificate of origin etc
• Perform adhoc duties as required by the Director of the company

1. Setting sales goals and developing sales strategies.

2. Researching prospects and generating leads.

3. Contacting potential and existing customers on the phone, by email, and in person.

4. Handling customer questions, inquiries, and complaints.

5. Preparing and sending quotes and proposals.

6. Managing the sales process through specific software programs.

7. Building and maintaining a CRM database.

8. Meeting daily, weekly, and monthly sales targets.

9. Participating in sales team meetings.

10. Expected to have a hand in marketing.

Job Description & Requirements

Reporting to the Head of Operations, you will play a pivotal role in the development and implementation of operational initiatives, driving operational excellence, and uphold customer trust by leading our Integration & Technical support Teams, fostering collaboration across our internal stakeholders.

The ideal candidate must be customer-driven, possess strong critical thinking and excellent problem-solving abilities to proactively resolve issues in a fast paced and dynamic environment.

Job Description

• Support merchants in their implementation of payment processing technology.
• Engage merchants on digital solutions, manage incidents related to integration, including but not limited to configuration, troubleshooting, documentation, testing, reporting and go-live implementation
• Collaborating with cross-functional teams, resolving any issues that arises during customer trials, integrations or post implementation support.
• To identify any operational bottlenecks and to implement solutions to streamline existing processes.
• Serve as a key point of contact, providing regular updates to Management and other stakeholders on progress updates, challenges, opportunities and recommendations to improve customer satidafaction.
• To lead and develop a team of operations professionals, providing mentorship, guidance, and support.
• To maintain existing integration libraries, plugins, and documentation.
• Address transactions, refund, reporting, system access issues and queries based on tickets.

Requirements:

• At least a Degree in Information Technology, Computer Science, Computer Engineering or equivalent with proven leadership experience in a similar role in the FinTech/Payment industry
• A team player with exceptional communication abilities, adept at fostering and sustaining strong relationships
• Capable of thriving in a customer-centric, results-driven setting environment
• Technical knowledge & experience in:

- PHP, JavaScript and .Net

- WAMP/LAMP stacks

- Git Version Control

- JIRA

Overseas regional travel is to be expected, approximately 2-3 times a year

What you will do:
As Specialist, HR Operations, APAC, you will provide specialized administrative support to employees and line managers. Responds to complex inquiries from employees across the enterprise. Administers and executes certain HR programs. Collects and analyzes data to support HR activities.

How you will do it:

• Provide general support on work pass (new application, renewal, cancellation, etc)
• Manage the end-to-end payroll process, ensuring timely and accurate payment for all employees
• Prepare monthly payroll journals, reports, accruals & cost charging to Finance
• Manage on tax clearance submission, monthly CPF submission & annual income tax submission
• Maintain payroll records and ensure compliance with local labor laws and regulations
• Address payroll-related queries and resolve discrepancies in a timely manner
• Participate and support HR/Payroll Projects
• Handle staff enquiries on payroll matters

What we look for

• Diploma in Business/HR or equivalent with more than 2 years of work experience
• Good working knowledge of the Employment Act, CPF & IRAS statutory requirements
• Good communication and interpersonal skills
• Ability to handle confidential payroll information with discretion
• Basic knowledge of Singapore payroll regulations, CPF, and tax filings
• Good working attitude and willingness to learn new skill

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Salt is looking to hire an Ad operations Analyst for the Social media client for 5 months contract role (renewable). In this role you will support the needs of the Global Partnership sales team and publishers around the world through the email systems and by interacting in a cross-functional work environment.

Job Scope:

• Perform large scale data analysis to identify trends and efficiency opportunities
• Support implementation and optimization for Programmatic monetization and Platform solutions.
• Support sales users through our email customer service tools.
• Troubleshoot account issues where required and provide account administration support.
• Contribute to automation efforts and offer possible solutions to increase operational efficiencies.
• Perform other administrative and operational role-related tasks such as: creating reports, presentations, communicating with stakeholders

Qualification:

• Creative problem-solving, analytical skills, comfortable handling and interpreting data
• 3 years of work experience with Account Management, Ad Operations or Project Management (experience with AdX, AdSense, AdMob, and DFP a plus)
• Broad understanding of online advertising solutions (i.e. ad serving, monetization) and of key platforms and trends (i.e. desktop, mobile, video)
• Ability to work through large volumes of support requests from our internal Sales customers within specified time frames

If this role sounds like your ideal job move, please reach out to me, Jaya at [email protected] alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147

Harmony Funeral Care is looking for dedicated and meticulous individuals to serve in the funeral industry. This job provides boundless learning and earning opportunities while allowing you to have a heightened sense of job fulfilment.

Responsibilities:

• Transferring of decedent between places
• Obtain needed permits for cremation bookings/ repatriation documents
• Set up funeral wakes
• Maintain company’s logistics
• Cleaning of offices and company’s inventories
• Night service
• Other ad hoc duties as assigned

Staff benefits:

• Annual leave
• Monthly incentives per case and tiered incentives
• Bi-yearly bonuses based on performance
• Overtime incentives
• Medical consultation reimbursements
• Shoe allowance
• Pay increment review based on performance done every 6 months
• Red packets from families

Requirements:

• Minimum requirement of GCE N Levels
• Willing to work shifts including nights and weekends (you’ll be given a schedule)
• Physically fit
• Meticulous
• Able to communicate with families
• Basic computer skills
• Having a class 3 driving license is a bonus
• Have a heart to serve

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Work Schedule

This job has the following work schedule:

• Overtime
• 6 days / week

Benefits & Perks

This job has the following benefits:

• Medical coverage
• Parental leave
• Training & professional development

To find out more about us and what we do, visit our website at https://www.singaporefuneralservices.sg/

If you are interested, please contact us at 94892424.

Job Description

1. To co-ordinate between operations, customers and suppliers on maintenance works of the company.

2. Responsible for the co-ordination of tender documents.

3. General administration in the office.

Requirements

1. Minimum GCE "O" Level and above.

2. Able to write and communicate in English and Mandarin.

3. Familiar with Microsoft Software and Outlook.

• Events on-site coordination and execution (both in-person and virtual events)
• Events management and operations
• Events logistics set-up, preparation, and tear-down
• Client management, event facilitation, and briefing
• Recruiting, training, and management of a team of facilitators
• Events logistics planning, inventory management, stock-check, and equipment maintenance
• Developing and testing new games, creative workshops, and experiences
• Administrative duties and other matters required

Job Requirements:

• Fresh graduates are welcome to apply
• At least 1 year of relevant event experience preferred
• Outgoing and Sporty personality (love interacting with clients, coordinating events, client briefings, and set up and tear-down activity equipment)
• Strong work ethic, responsible, meticulous, and a problem-solver
• Able to handle a hands-on working environment (involves physical work, conducting outdoor events under the sun, event set-up and tear-down, maintaining equipment, etc)
• Proficient in using software such as Microsoft Office, Google Docs, Google Slides, Google Sheets, Zoom, etc)
• REQUIRED: Class 3 Driver’s License (Auto or Manual) (You will be required to drive our company vans)

Why Join Us:

• Join our fun and dynamic team to build the brand with us!
• Great learning opportunities (everything from client management, event execution, operations, logistics planning and execution, facilitator training and management, etc)
• Great career progression (if you perform well, you might be heading a team of operations executives more quickly than usual)
• Great working environment with capable people, merit-based systems, and nurturing culture
• Flat working structure. We take your feedback and contribution seriously, and we want you to grow together with the company

Benefits:

• Salary Range: SGD 2500 to SGD 3500 per month depending on qualifications & experience
• Performance bonus and incentives
• Medical, dental, and wellness benefits
• Great career progression opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• Work in a fast-growing company and deliver real-world impact
• International and collaborative team
• Regular team bonding gatherings, outings, and year-end party to have fun with each other
• Company Incentive Trips
• Snacks, coffee, and drinks, in the office

What you get to do in this role:

• Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
• Manage master data in our core systems such as Workday, Jobvite, and Service Now platform
• Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
• Documents implementation considerations, workflows, process maps, etc. as required.
• Develops UAT strategy and execution to cover testing, defect resolution and triaging
• Maintain standardized data definitions and globally streamlined data entry procedures
• Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
• Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
• Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
• Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
• Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
• Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

To be successful in this role you have:

• Minimum 1 year Workday and/or ServiceNow Experience (or Similar SaaS technology)
• Strong experience with maintaining HR data processes that are built to scale
• Highly data-driven, analytical mindset and great attention to detail
• Passion for data integrity
• What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner
• Strong experience with MS Excel

Job Summary

Review relevant policies/processes in relations to CDD compliance, aligning to relevant regulatory and group requirements. Support the implementation of policies and standards to ensure compliance with such policies and standards

About our Client Due Diligence Team

Be our first line of defence. Join our Client Due Diligence team and you’ll tackle any potential risks to keep our business safe. From understanding our clients expected banking activities to combating fraudulent ones, the work you do will be complex and interesting. You’ll be trusted to take on challenging projects that stretch your skills, locally and globally. And you’ll experience the opportunities and rewards that come with protecting an international bank with a long history of helping people prosper.

About our Technology & Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.

When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today. ​

Key Responsibilities

• Apply Group and Country CDD policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
• Assess risks arising from products / segments / geographies / customers / transactions.
• Timely escalation of issues and ensure that necessary actions are taken quickly to remediate and/or activities are ceased.
• Undertake enhanced due diligence on new and existing medium/higher risk
• Review and/ or escalate new or emerging areas of risks for all clients including P risk rated clients and Group Sensitive Clients relevant clients such as adverse media/sanctions review
• Timely review of customer’s profile and related risk
• Provide CDD advisory in client level to business in relations to AML/CTF matters.
• Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
• Assist Line Manager to keep track of and provide advice to relevant stakeholders on the interpretation and application of policies related to CDD

Our Ideal Candidate

• 3+ years working experience in performing CDD reviews in a Bank environment.
• Familiar with MAS regulations and requirements towards AML standards for Banks in Singapore.
• Has good awareness of Risk concerns and is able to identify and address such risk concerns independently.
• Meticulous and has an eye for details.
• Fast learner and efficient.
• Good Stake holder management.

Role Specific Technical Competencies

• Proficient in handling CDD Reviews for SME Entity clients. Having CDD knowledge on Retail is an advantage.
• Conversant and have good understanding in handling of client reviews relating to Periodic, Trigger and New Client Onboarding
• Understand High Risk events like PEP, Adverse Media, etc.
• Sound knowledge and understanding of complex entity structures and be able to fully unwrap such clients.
• Conversant on the type of documents required as part of a CDD Review or for purposes of Corroboration, etc
• Understands the constituents of SOW requirements and how such information is to be obtained and documented as part of client wealth journey.
• Analytical mind and ability to articulate the risk concerns to complete the review.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities:

• Monitor stock levels and identify purchasing needs
• Update inventory records
• Purchase supplies according to approved specifications
• Track orders and ensure timely delivery of suppliers
• Coordinate with outlets on stock supplies and demands, ensure timely delivery to outlets.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Ensure quality control following the Company’s policies and standard protocols of supply chain management
• Coordinate well with Procurement and Logistics Team

Qualifications & Requirements:

• Proven experience in related position
• Highly organized
• Attention to details
• Negotiation and Communication Skills
• Multi tasking and time management skills, with the ability to prioritize

- Knowledge of cleaning operations procedure

- manage the cleaning team and equipments

- ensure cleaning supplies are always stocked up ans equipment are well kept

- to review and be able to develop new SOPs along the way to help achieve more efficient workflow

- able to make decision and plan equipment and supplies for site

- manage and monitor staff attendance and performance

- supervising worker on site and cover the back up plan for absentee

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

This Tour Operations role isn't just about learning the ropes of the travel industry; it's about being an active participant in redefining it. If you're passionate about tourism and want to contribute to the future of travel, join us on this exhilarating journey where every day is a new adventure!

Responsbilities

• Coordinate pre-tour work, which include procuring of goods and services and liaising with clients, tour guides, transport vendors, venue and stakeholders
• Coordinate post-tour work which include collecting guests feedback and online reviews (e.g. TripAdvisor, Facebook, Google+)
• Involve in direct tour operations such as being facilitator, coordinator, game masters, tech and admin in both physical and virtual tours
• Be responsible for logistics inventory tracking
• Represent the company and interact with the clients in a professional and presentable manner
• Work with sales team with regards to operational matters for each tour
• Assist with procurement of supplies and tour development if required
• $50 transport allowance will be provided.

Requirements

• Visually presentable and speaks in a pleasant manner
• Confident in managing a group
• Detail oriented and enjoys interacting with others

What you get to do in this role:

• Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
• Manage master data in our core systems such as Workday, Jobvite, and Service Now platform

• Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
• Documents implementation considerations, workflows, process maps, etc. as required.
• Develops UAT strategy and execution to cover testing, defect resolution and triaging

• Maintain standardized data definitions and globally streamlined data entry procedures

• Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
• Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
• Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
• Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
• Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
• Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

Responsibilities

• Business partnering with clinical departments in providing financial insights and strategic guidance to support business decisions.
• Review proposed pricing of new and existing services in relation to costs of these services and market comparison.
• Co-ordinate fee revision proposals with clinical departments and submit the requisite impact analysis reports for consideration.
• Prepare and analyse department financial report on a timely basis.
• Support the hospital’s annual budget exercise in respect to the projection of patient revenue and subvention income.
• Review net present value analysis for new investments for replacement or expansion.
• Liaise on ad-hoc data and analysis requests and clarification.

Requirements

• Degree in Finance, Accounting, Economics or a related field. CA Singapore is a plus.
• At least 2 years of working experience in finance or accounting field.
• Proficient in the use of MS Excel, Data Visualization tools (e.g. Tableau, Power BI);
• Strong analytical skills a must; with an ability to apply business logic to financial plans.
• Possess strong problem solving and critical thinking skills.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24918.
To learn more about this opportunity, please contact XinYi at [email protected].

We regret to inform that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: XinYi | Registration No: R1328898

Responsibilities:

• Support day-to-day operations.
• Taking care and manage goods receiving and outgoing.
• Proper management of receiving store, data entry, and ensure good housekeeping.
• Assisting and support operational requirements.
• Providing excellent customer service and maintaining relationships with stakeholders.
• Preparing and filing forms and other documents.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.
• Other relevant duties as assigned.

Requirements:

• Diploma and above in Supply Chain, or in a relevant discipline.
• Candidates with prior experience in a similar position would be advantageous
• Excellent communication skills and problem-solving skills.
• Good organizational skills and ability to set priorities, manage time effectively.
• Salary package and position will be commensurate based on experience and skill set.

Work location: 70 Alps Ave, Singapore 498801

Job Description:

• Responsible for scheduling collection/delivery for logistic team
• Handle weighing system processes (computerised) and ensure record are correctly captured
• Data entry, invoicing and filings
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Track stocks of office supplies and place orders when necessary
• Assist in managing road tax and insurance renewals
• Perform any other related duties as assigned

Job Requirements:

• Min SPM / GCE “O” level or Diploma in any field
• At least 3 years working experience in administrative role
• Computer literate and proficient in Microsoft Office (MS Excel, Words is a must)
• Good communication and interpersonal skills.
• Fluent in English and Mandarin is required
• Accurate, meticulous and willing to learn
• Ability to work both independently and in a team
• Must willing to work in Tuas South area

Working Hours:

• Monday to Friday 8.30am to 6pm (Including of 1 hour of lunch break)
• Saturday (Alternate) 8.30am to 1pm

We are looking for a motivated and detail-oriented Customer Service Representative/Exec with a strong knowledge of Crypto to join our expanding team. As a senior team member, you will not only be the voice of Independent Reserve, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction, but you will also serve as the escalation point for more complex customer issues. Your experience and skill in this field will allow you to resolve escalated issues effectively or direct them to higher-level management as needed.

The ideal candidate will have a solutions-driven and critical thinking mindset who is genuinely delighted to help customers.

Based in our Singapore office, you will support customers across Singapore, Australia, and the APAC region on a full-time basis. Reporting to the COO in Singapore, you’ll collaborate closely with teams across the business, including the OTC Desk, KYC, Compliance, and Sales.

Important Note: To ensure you’re fully equipped for this role, you will participate in a comprehensive three-month training program in Sydney, Australia. Independent Reserve will cover all travel and accommodation expenses during this period, allowing you to immerse yourself in our operations, learn directly from our Australian team, and build valuable connections with key stakeholders.

An integral role with plenty of growth and development opportunities, some of the key responsibilities will include:

• Responding to customer queries or concerns by email or phone, in a professional and timely manner.
• Serving as an escalation point for more complex customer issues and using your judgement to determine when matters require senior management’s involvement.
• Effectively and empathetically engaging with customers to identify needs and resolve concerns, including the appropriate handling of customers in vulnerable circumstances.
• Diagnosing and troubleshooting customer technical issues, including issues with devices, account access, login difficulties, and transaction errors.
• Identifying and reporting any customer request or account irregularities and proactively communicating with customers to understand their objectives and provide solutions.
• Collaborating with sales to assist with onboarding and gain a thorough understanding of the client's expectations and requirements.
• Collaborating with the KYC team to facilitate and assist with the client verification process.
• Maintaining accurate records of customer interactions and providing the business with valuable feedback and insights to improve our service.
• Staying up to date with industry trends and company policies to provide current and accurate information to customers.
• Staying up to date with regulatory training from Compliance and KYC.

Key Requirements

• Ideally 5+ years of customer service or customer support experience; previous experience in crypto or Fintech is advantageous but not essential.
• Knowledge of Bitcoin and other cryptocurrencies.
• Bi-lingual in Mandarin and English.
• General technical proficiency and familiarity with different operating systems, devices and security protocols such as 2FA.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritise and handle multiple customer queries or issues simultaneously without sacrificing the quality of service.
• Comfortable working with Google Suite, Slack, and quick to adapt to new systems.
  Ability to communicate with customers at both a technical and non-technical level.
  Proven ability to find solutions and defuse difficult situations with customers.
• Experience working in a customer-centric and dynamic environment.

Other skills and experience which would be ideal:

Familiarity with the mechanics of cryptocurrency trading as well as a solid understanding of blockchain technology, including how transactions work, types of wallets, etc.

Experience/knowledge of KYC and AML/CTF protocols.

About Independent Reserve

Founded in 2013, Independent Reserve is one of Australia’s most secure and trusted cryptocurrency exchanges, with a mission to transform digital asset technology into secure, regulated financial services.

With over 300,000 customers in Australia, New Zealand, and Singapore, we provide services like Bitcoin and Ethereum trading, an OTC desk, AutoTrader, API connectivity, and world-class security.

In 2021, Independent Reserve became the first cryptocurrency exchange in Singapore to receive a PSA license from MAS, standing out among 170 global competitors.

As we continue to grow, we’re looking for talented individuals to join our team and be part of our exciting journey in the cryptocurrency space.

This an in-office role so please do not apply if you are looking for a remote or hybrid role.

Do you have a strong passion for writing good, maintainable and robust code? Join us and be part of the family that believes in good software design, delivering quality well tested solutions! Help establish Ufinity as the trusted partner by constantly achieving a pinnacle of excellence in our ideas, solutions and services.

Role Responsibilities:

• Provide professional technical support to the developed software program during the maintenance phase of the applications.
• Provide guidance to other Software Engineers in the team.
• Responsible for design, programming, debugging, testing, modifications, deployment, operations and maintenance of the applications.
• Ensure that the developed modules/deliverables meet expectation, quality standards and within schedule.
• Effectively documenting issues and providing regular status and progress towards project milestones.

Role Requirements:

• Must possess at least a Bachelor’s Degree, Post Graduate Diploma/ Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• 2-4 years hands on working experience with Java, J2EE, JSP, Tomcat, Apache HTTP, JavaScript, React JS MySQL and Object-Oriented analysis and design.
• Experienced in Internet technologies, application servers and databases.
• Experienced in AWS, Terraform, UNIX environments, systems setup and application deployment will be advantage.
• Experience in Angular and/or Typescript will be an advantage.
• Strong verbal and written communication skills, able to transmit information in a clear and unambiguous way.
• Problem-solving skills with high level of initiative.
• A team-player who takes ownership.
• Ability to work under pressure and meet tight deadlines.
• Ability to work individually with minimum supervision. Specific Requirements: Java, J2EE, SQL, HTML, JavaScript, ReactJS
  
  Candidates with more years of relevant working experience will be considered for a Senior Software Engineer (Operations) role.

COMPANY BACKGROUND:

Our Client is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). They have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Their portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). They also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

PURPOSE:

As a skilled and highly motivated individual, you will provide technical assistance and support to our users in APAC HQ and 14 Operating Companies (OpCos) in the region, ensuring seamless operations and efficient utilization of IT resources. You will also work closely with internal IT peers to successfully deliver regional projects.

KEY RESPONSIBILITIES:

• Act as escalation point to support IT engineers and Helpdesk enquiries
• Provide guidance to IT Support Engineers and Helpdesk
• Render ad hoc user support such as end user computers, software, and other IT related
• situations
• Perform administrative tasks via Microsoft 365 Admin Center (Intune, MDM, SharePoint &
• Teams)
• Conduct and maintain updated inventory of computer assets (desktops, laptops, etc)
• Collaborate with business users to research and deploy new technologies
• Establish, create new or revise existing policies, processes and procedural documentations
• Collaborate with different business departments to support company events and VIP
• meetings
• Manage and render IT support to OpCos
• Willing to travel and support different office locations in Singapore
• Any other ad hoc tasks assigned by supervisor

REQUIREMENTS:

• 3 years of related IT experience
• Minimum a Diploma/Degree in Information Technology / Engineering, or relevant
• qualifications.
• Preferably ITIL v4 Foundation certified
• Field experience in Microsoft 365 Office Suite, SharePoint, Power Apps, Admin Center
• Basic knowledge of Active Directory, Exchange and SCCM
• Good knowledge of Windows 10 and 11
• Powershell and Windows scripting is an added advantage
• Experience in managing internal/external stakeholders and vendors
• Experience in leading a team to support VIPs would be advantageous
• Strong service ethic and great communication skills
• Passionate about delivering quality no matter the scale of the task
• A detail oriented self-starter, down to earth and open-minded
• Team player, resourceful and able to work independently under tight schedules and with
• ambiguity
• Ability to converse in Mandarin is essential to communicate with Chinese-speaking OpCos

Interested candidates who wish to apply for the advertised position, please click "Apply"

EA Licence No: 11C5502

EA Registration Number: R23118280

York Hotel Singapore, located in Orchard, is an upscale 4-star business hotel with 407 well-appointed rooms and suites. The hotel offers a truly exceptional accommodation experience with multifarious facilities and amenities, including 8 well-equipped function rooms for various events. Guests can enjoy dining at White Rose Café, which serves a tempting array of Western, Asian cuisine, and Penang specialties.

Role Description

This is a full-time on-site role for an F&B Executive at York Hotel Singapore in Orchard. The F&B Executive will be responsible for overseeing food service operations, ensuring excellent customer service, managing food & beverage offerings, communicating with staff and guests, and utilizing culinary skills to enhance dining experiences.

Qualifications

Food Service and Food & Beverage skills
Customer Service and Communication skills
Excellent organizational and leadership abilities
Proven experience in F&B operations
Strong problem-solving skills
Ability to work well under pressure
Certification in Hospitality Management or related field
Knowledge about wedding banquet.