Roles and Responsibilities:

· At least 10 - 15 years of relevant work experience.

· Strong experience in Banking Financial Services industry in APAC

· Good understanding of the regions banking landscape, buying preferences and patterns and technology trends.

· Strong track record of hunting new business, develop a strong pipeline and ensure repeat business within the account.

· Good understanding of Enterprise Services, Technology and Solutions

· Professional communication skills and ability to interact with the CXOs and senior managers.

· Strong organization, presentation and negotiation skills.

· Good Skills and experience in Pricing, negotiations, contracting and closing

· Need to be a hustler with ability to thrive and be successful in a competitive marketplace.

· Innovative mindset to propose new ideas and solutions.

· A Bachelor degree with relevant post graduate/professional qualification is desirable

· Strong skills with Excel, Word and PowerPoint is a must.

. Experience in Horizontal Sales

• Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.
• Take full management responsibility within the Spa acting as Duty Manager and Spa Representative as required.
• Responsible for Opening/Closing Procedures when on duty.
• Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
• To ensure that all treatments carried out in the spa are in line with agreed procedures.
• Initially deal with all guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action to carried out.
•Provide operational support when required.

Responsibilities:

• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Preparing and presenting employee reviews.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Completing tasks assigned by the general manager accurately and efficiently.

Requirements:

• High school or equivalent education level.

• Stable work history.

• Must be self-motivated and possess the desire for self-development.

• Have the ability to work autonomously when required.

• Be a team player.

• Be dedicated to customer satisfaction and a great customer experience.

• Able to work on weekend and public holiday

Tennis Manager
Supa Athletics Tennis Academy is looking for a Tennis Academy Manager.

SUPA Athletics aims to raise awareness, promote a healthy lifestyle and create vibrant community in which our clients can achieve desired health and fitness.

Position Overview:
Responsibilities

– Oversee the day-to-day operations of Supa Athletics, including scheduling, staff management, managing coaches’ meetings, and program development plans.

– Manage employees and staff, ensuring optimal team performance and efficiency.

– Oversee the operations of Supa Athletics tennis programs.

– Developing and managing Singapore school's team tennis program.

– Ensure the safety and enjoyment of all players during lessons, clinics, and events.

– Develop and implement a successful junior program, including 10-and-under programs and a pathway for juniors to play collegiate tennis.

– Develop and carry out a marketing plan to acquire new leads.

– Provide high-quality private and group tennis lessons for players of all ages and abilities.

– Organize and lead tennis clinics, camps, and special events.

– Develop lesson plans and customized training programs to help students improve their skills and achieve their goals.

– Foster a positive and welcoming atmosphere in our academy for all clients.

– Promote tournaments, events, clinics, tennis programs and to encourage client participation.

– Creating a strategic plan to acquire local schools and tennis venues.

– Writing monthly business operations report.

Management Experience:

– Prior experience in tennis programs and facility management is a plus.

– Leadership or management experience in a club or sports facility.

– Experience coaching competitive tennis players.

– Experience in organizing and managing tennis programs, clinics, workshops, and tournaments.

– Managing large groups.

– Experience in managing school tennis team programs.

– Experience in developing tennis programs and overseeing them.

– Knowledge of safety measures and their implementation into tennis programs.

– Knowledge of tennis equipment maintenance and racquet stringing.

– Organizational, time management and problem solving skills.

– Scheduling

– Equipment management

Qualifications – Certification:

USPTA, ITF or PTR Certification (required), NROC (required) MOE Instructor Registration or other certificates are a plus.

– Experience: Minimum of 15 years of experience as a tennis pro or instructor.

– Skills: Strong knowledge of problem solving, time management, organizational and managing groups of people, tennis techniques, strategies, and player development.

– Communication & Leadership: Excellent communication and leadership skills.

– Current CPR/AED qualifications

– Flexibility: Availability on evenings, weekends, and holidays.

– Desire for continuing education training.

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

Overview:

We are seeking a motivated and experienced Manager to oversee our team of Consultants. This role is essential in driving sales, providing exceptional customer service, and enhancing our brand's presence in the market. The ideal candidate will have a strong background in interior design and curtain sales, along with proven outdoor sales experience.

Key Responsibilities:

• Recruitment & Training: Hire and train a team of Consultants, ensuring they have the skills and knowledge needed to succeed in the field.
• Sales Management: Oversee on-site sales activities, guiding the team to meet and exceed sales targets while maintaining high customer satisfaction.
• Customer Engagement: Foster strong relationships with clients, addressing their needs and preferences to deliver tailored solutions.
• Sales Strategy: Develop and implement effective sales strategies to enhance product visibility and drive revenue growth.
• Market Analysis: Monitor market trends and competitor activities to identify new opportunities for growth.
• Reporting: Track and report sales performance metrics, providing insights to senior management on areas for improvement.

Qualifications:

• Experience: Minimum of 10 years in outdoor sales experience.
• Skills: Strong understanding of the sales process, exceptional communication skills, and a customer-centric mindset.
• Results-Driven: Proven track record of meeting or exceeding sales targets in a competitive environment.
• Leadership: Ability to inspire and motivate a team, fostering a collaborative and high-performance culture.

Job Title

Manager / Supervisor

Occupation

MANAGER / SUPERVISOR

Job Description & Requirements

Job Description

Perform excellent services in retail

Well informed and up to date with current trends and business improvement

Good knowledge of store upkeep and business development

Maintain good communication and quality service to customers

Achieve monthly sales target

Able to manage independently and as a team

Maintain outlet cleanliness and upkeep equipment maintenance

Requirements

Minimum 3 years’ experience

Able to work on weekends and PH preferred

Able to work commence work immediately or within short notice period

Must be able to handle both local and migrant worker customers

Neat, polite and have effective communication skills

Location at Bukit Batok, Teck Whye, Yishun, Jurong West, Boon Lay or Woodlands

MANAGER ( FULL TIME )

PROVIDE FOOT AND BODY MASSAGE FOR CUSTOMERS

CAN WORK AS A TEAM TO PROVIDE PROFESSIONAL TECHNICAL SERVICES TO CUSTOMERS AT DIFFERENT LEVELS

BASIC + COMMISSION

CAN SERVE MALE OR FEMALE CUSTOMERS

TO CONTINUOUSLY IMPROVE YOUR SKILLS

OBEY THE LEAFERSHIP

ANYONE WITH RELEVANT EXPERIENCE CAN SEND EMAIL TO

[email protected]

· Responsible for working closely with staff in day-to-day outlet operation

· Maintain good rapport with staff to ensure sales targets are achieve by individual and team performance

· Ability to drive sales and build a new customer base

· Promote brand awareness and the company’s service/ products to customers

· Handle customer’s feedback professionally

· Lead and motivate staff in providing excellent service

· Deliver professional nail services, including manicure/ pedicure, extension and gel nail services

· Good excellent cleanliness and hygiene practices

· Recommending various nail designs and nail art to clients

· Evaluating the condition of clients’ nails and advising them on proper nail care and suitable nail care treatments

· Sanitising all nail instruments and equipment before each use

· Ensuring that workstations are kept clean and orderly

· Ensuring that nail supplies are adequately stocked

· Advise clients on nail care and the use of products and colours

· Promote and sell nail care products

· schedule client appointments and accept payments

· Other duties as and when assigned

Requirements

· With or Without experience - Candidates with experience will be an advantage

· Able to work on weekends and PH

· Good communication skills and cheerful personality

Other Information:

· Good and comfortable working environment

· Annual leave and Medical benefits

· Basic Salary + Commission + Service point + Incentive

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• Able to work on weekend and public holiday

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Job Responsibilities:

1. To facilitate and be responsible on the implementation of new market products/projects and initiatives, including putting up the policies/procedures and maintenance of Operations Procedure Manuals.
2. Perform reporting to Management, Head Office, and MAS
3. Perform internal control functions, including updates to policies and manuals, audit, BCP management, responding and compliance to changing regulations.
4. Preparation/checker on Swift message and management of Swift system.
5. Execution of wholesale loan transactions, including fund finance, structured finance, corporate finance, SBLC/LC and all types of corporate loan products
6. Collaborate with various internal team, including Fund Finance, Compliance, Risk etc
7. Ensure internal policies and procedures, regulatory and compliance requirements are met at all times.

Job Requirements:

1. Degree in Finance/Business
2. At least 6-8 years of working experience in international banks across for wholesale loan and various treasury product
3. Experience required in fund finance, including structured finance, or corporate finance, SBLC/ LC, and all corporate loan products.
4. Preferably with knowledge in Treasury products including FX/Money Market, Bond and Derivatives
5. Knowledge and experience, and a strong understanding in Operations functions/processes, and a detailed-oriented professional
6. Knowledge and experience in Swift System
7. Excellent IT skill sets, proficiency in various banking market systems
8. Pleasant personality, meticulous, good team player with a positive attitude in a fast paced and deadline-oriented environment
9. Able to multi-task, demonstrates the ability to quickly pick up new topics and grasp key issues.
10. Problem solver and takes ownership of assigned tasks and can manage tasks/project independently to final delivery.
11. Possess good communication skills to engage stakeholders across different functions, escalate issues in a timely manner to management for direction and resolution.
12. Proactive and highly motivated individual who is passionate about adding value to a new business/initiative.

JOB DESCRIPTION

Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.

JOB REQUIREMENTS

2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

KEY ROLES AND RESPONSIBILITIES

• Establish / optimize infrastructure design and enhance existing processes to meet business goals

• Plan and coordinate the functions of Infrastructure, Network and EUC

• Identify customer and operational needs of multiple on-premises and cloud-based solutions, serving as a subject-matter expert and trusted source to management, supervising and evaluating the performance of assigned staff

• Oversee and deliver reliable IT infrastructure, Network, and EUC operations with established metrics, KPIs and SLOs

• Maintain and evaluate Lifecycle management of infrastructure hardware

• Deliver operational excellence and infrastructure best practices for both on-prem and Azure setup

• Identify hardware, software, external service cost estimates, and resource requirements to meet assigned project scopes and objectives.

• Works closely with internal users, partners to proactively manage all Infrastructure, Network and EUC topics and requests

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science or Computer Studies or Information Technology or related discipline

• Strong knowledge of hardware and networking

• Minimum 8 years experience

• Ability to work in a team as well as independently

• Ability to communicate across different functions and levels of audiences

• Effective at acquiring an understanding of a problem or situation, with good problem-solving skill.

• Fundamental Cybersecurity knowledge on perimeter defense

• Knowledge in OT setup is an advantage

• Knowledge in architectural and construction industry is an advantage

PREFERRED SKILLS & CHARACTERISTICS

• Independent worker with initiatives, positive attitude and team player

• Good analytical skills and attention to details

• Good verbal and written communication

Roles & Responsibilities

• Responsible for site activities
• To coordinate with other work team supervisor
• Understanding Construction drawing (Structure Work)
• To direct control activities on site
• To instruct and assign duty to workers
• To plan for all the site activities
• To coordinate with main contractors or owner
• To attend site meeting / safety meeting
• Checking on work progress and workmanship
• Familiar with architectural works
• To assist manager on submitting the progressive claim

Job Responsibilities:

• Able to plan / coordinate site works and resolve drawing details and discrepancies.

• Able to liaise with consultants and subcontractors.

• Able to work independently and as a key member of the Site Management.

• Ability to identify potential and occurring problems that affect the schedule of works at site and recommend solutions to relevant team/department.

• Review drawings for conflicts with Structural/M&E and liaising with consultants to resolve issues.

• Ensure all works are carried out within schedule and maintain the required quality.

• Ensure work safe environment at the work site and manage workers.

• Assist Construction/Project Manager in overseeing the daily construction and site coordination of different activities.

• Responsible for preparing, submission and monitoring of technical drawings, method of statements and shop drawings.

• To monitor the progress of work against the baseline schedule & preparation of daily records & monthly site progress reports.

• Responsible for general on-site technical and engineering matters.

• Quality Control.

• Co-ordination of works with subcontractors.

• Liaise with the consultants on technical and quality issues.

• Arrangement for inspection of works.

Job Requirements:

• Bachelor degree in Civil Engineering or related equivalent

• Required skill(s): MS Office, preferable candidate with AutoCad skills

• Minimum 3 years Site/Working Experience

. Expereince with LTA Projects is preferable

• Atleast complted Bechelor of Civl Engineer or equilant.
• Preparing site reports and completing other site documentation
• Conducting preliminary site inspections of potential construction sites to determine essential tasks
• Developing labor and material cost estimates for a project
• Advising construction team on operational enhancements to lower costs and enhance efficiency
• Ensuring the construction team follows health and safety standards
• Resolving technical difficulties that occur during a construction project
• Connecting and negotiating with clients, subcontractors and other professional staff

Job Scope:

• Keep updated site progress to Director / Site manager
• Liaise with client & internal team
• Accurate communicate relevant project information to the clients

Requirement:

• Strong multi task and organization skill
• Responsible and able to work independently
• With QS base knowledge will be an advantage
• Hardworking , responsible, must efficient and effective in work
• Prefer work experience in construction, renovation firm
• Class 3 /2B driving license, preferably with own transport

Please apply via the mycareer future portal

The Site Engineer (Building) is responsible for assisting the Site Agent on the progress of site works and manpower related aspects of the project.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Monitor and review master construction program and preparation of catch-up program, if applicable.
• Monitor and supervise Engineers / foremen, ensure compliance to the quality procedures & standard of workmanship. Checking on quality and quantity of work by subcontractors.
• Preparation of detailed program for the site team to follow accordingly & completed in time.
• Resolve drawing discrepancies & technical difficulties with Technical team.
• Preparation of detailed method statements and work instructions for construction.
• Coordinates between sub-contractors/vendors/internal departments and monitor site manpower / material / equipment demands to meet schedules.
• Liaise with the Consultants on the submission related to structural works and Technical Department.
• Plan all works on site, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all.
• Adherence to safety practices in the work place.
• Technical expertise and knowledge in Foundation, Structural and Building works
• Proficient in Microsoft Project
• Good knowledge on method statements

• Responsible for performing and overseeing engineering design works related to civil and structural aspects of projects.
• Act as a key point of contact for clients, consultants, and authorities. Manage communications and ensure project requirements are met.
• Manage technical, engineering, and administrative aspects of projects directly on-site.
• Participate in project planning, including scheduling, resource allocation, and budgeting.
• Monitor project progress closely, identify potential risks or delays, and implement solutions to mitigate them.
• Perform additional tasks as assigned by superiors.

We are seeking a highly skilled and motivated Operations/ Aftersales Manager to oversee the operational and aftersales functions of our vehicle leasing business. The ideal candidate will have extensive experience in motor repair, claims management, and customer service. This role is crucial for ensuring operational efficiency, high-quality vehicle maintenance, and exceptional aftersales support.

Job Responsibilities & Duties

Oversee day-to-day operations of the vehicle leasing department.

2) Ensure efficient allocation and utilization of the vehicle fleet.

3) Manage all aspects of aftersales services, including maintenance, repairs, and customer support which includes complaints and feedback.

4) Develop and implement aftersales strategies to improve customer satisfaction and retention.

5) Oversee and manage the vehicle repair process, ensuring timely, cost effective and high-quality repairs.

6) Liaise with insurance brokers, companies and repair workshops to expedite claim settlements.

7) Conduct regular training sessions to enhance team skills and knowledge.

8) Monitor team performance and implement improvement plans as necessary.

9) Prepare and present regular reports on operations and aftersales performance.

10) Analyze data to identify trends, areas for improvement and develop/ implement action plans based on analysis to drive continuous improvement.

11) Any other duties as assigned.

Job Requirements.

• Bachelor's degree in Business Administration, Automotive Engineering, or a related field.
• Minimum of 5 years of experience in operations and aftersales management within the automotive or vehicle leasing industry
• Extensive experience in motor repair and claims management.
• In-depth knowledge of vehicle maintenance and repair processes.
• Strong understanding of insurance claims processes and procedures.
• Proficiency in using fleet management software and Microsoft Office Suite.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Exceptional communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of organizational and time management skills.
• Ability to build and maintain strong relationships with stakeholders.

• Manage construction activities and progress independently.
• Supervise and lead a team of workers and sub-contractor to perform on site work.
• Resolve design site problems encountered during the construction period.
• Prepare daily progress report,work schedule and worker schedule.
• Able to understand structural drawing, specifications and requirements.
• Monitoring and control of contract works to ensure compliance with technical specifications, code of practice, scope of work and to enforce safety regulations.
• Perform onsite installation, troubleshooting, repair, routine checks and maintenance.
• Responsible for general electrical fitting work.
• Other work-related duties as and when required.

The Site Engineer (Building) is responsible for assisting the Site Agent on the progress of site works and manpower related aspects of the project.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Monitor and review master construction program and preparation of catch-up program, if applicable.
• Monitor and supervise Engineers / foremen, ensure compliance to the quality procedures & standard of workmanship. Checking on quality and quantity of work by subcontractors.
• Preparation of detailed program for the site team to follow accordingly & completed in time.
• Resolve drawing discrepancies & technical difficulties with Technical team.
• Preparation of detailed method statements and work instructions for construction.
• Coordinates between sub-contractors/vendors/internal departments and monitor site manpower / material / equipment demands to meet schedules.
• Liaise with the Consultants on the submission related to structural works and Technical Department.
• Plan all works on site, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all.
• Adherence to safety practices in the work place.
• Technical expertise and knowledge in Foundation, Structural and Building works
• Proficient in Microsoft Project
• Good knowledge on method statements

• Offering technical advice on a construction site for subcontractors
• Managing the site and parts of construction projects
• Overseeing building work and ensuring the quality of the work
• Setting out, levelling and surveying the site
• Ensuring the plans, drawings and quantities are accurate for calculations
• Supervising site security, health and safety
• Organising and overseeing material and human resources.
• Managing the design documents supplied by the client
• Liaising with the local authority to ensure compliance with local construction regulations and by-laws
• Reporting progress and other updates back to clients
• Planning the work efficiently and adapting to any setbacks or difficulties
• Able to work 6 days a week, long working hours on construction site