Delegating responsibilities and supervising business operations

resolving conflicts or complaints from customers and employees

maintaining a clean tidy business ensuring that signage and displays are attractive

ensuring staff members follow company policies and procedure

other duties to ensure tha overall health and success of tha business

time and project management skills

commitment to providing exceptional services to customers and support to staff members

Job Descriptions

# Operational Management:

• Oversee day-to-day restaurant operations, including opening and closing procedures.
• Monitor and maintain food quality, presentation, and consistency to meet or exceed guest expectations.
• Manage inventory, ordering, and stock control to ensure adequate supplies and minimize wastage.
• Ensure cleanliness, organization, and safety standards are upheld throughout the restaurant.

# Staff Leadership and Development:

• Recruit, train, schedule, and supervise front-of-house and back-of-house staff.
• Foster a positive work environment, promote teamwork, and provide coaching and feedback to enhance employee performance.
• Address staff conflicts and performance issues, taking appropriate disciplinary actions when necessary.
• Develop and implement training programs to improve staff skills and knowledge.

# Customer Service:

• Interact with guests, handle complaints, and ensure a high level of customer satisfaction.
• Monitor guest feedback and reviews, making necessary adjustments to enhance the dining experience.

# Financial Management:

• Develop and manage budgets, track expenses, and ensure financial targets are met.
• Analyse sales data, trends, and financial reports to make informed decisions that drive profitability.
• Control costs by optimizing inventory, labour, and operational efficiency.

# Marketing and Promotion:

• Develop and implement promotions, events, and marketing strategies to attract and retain customers.
• Utilize social media and other platforms to engage with customers and promote the restaurant's offerings.

Job Requirements

• 3 year of experience in simillar position
• Proven experience as a Restaurant Manager or in a similar role within the food and beverage industry.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent communication skills.
• Proficiency in restaurant management software and point-of-sale systems.
• Solid understanding of financial management, including budgeting and cost control.
• Knowledge of food safety and hygiene standards.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must be able to work night shift and split shift
• Must be able to work extra hours or weekend if needed

Job Overview:

We are seeking a dynamic and driven Client Centric Service Manager to lead our organization in enhancing our service delivery. The responsibilities include fostering a client-focused culture, ensuring that all teams place clients at the core in the design of our programmes and services, and implementing effective client-centric training programmes and sustainable client feedback systems, to achieve high levels of positive client experience and satisfaction across all services.

Key Responsibilities:

1. Operationalizing Client-Centric Initiatives:

• Work with all THK services to promote a client centric mindset and approach across all departments.
• Collaborate with all service units to enhance client centric practice, building from and not limited by the respective service models, and anticipating and meeting future needs.
• Foster a team-oriented environment that encourages cross-functional cooperation to prioritize client satisfaction.
• Co-lead efforts in client journey process mapping, service blueprint development and implementation of plans and strategies to enhance service delivery and client satisfaction.

2. Establishing Client Feedback Systems:

• Establish and manage effective and sustainable client feedback systems to gather insights and measure client satisfaction.
• Collaborate with all THK service units to ensure timely follow up on client concerns to deliver exceptional service
• Analyze feedback data to identify trends, areas of improvement, and opportunities for enhancing the client experience.
• Support service units in pre-empting and managing complex client feedback and lapses in service to ensure swift service recovery and client satisfaction

3. Empowering the THK team in Client Centric Service

• Co-design and facilitate fundamental client centric service training module for all THK staff
• Work with HR department to curate and provide ongoing trainings to keep staff updated on industry trends and best practices in client service.

4. Establishing Performance Metrics:

• Work with service units to define and track key performance indicators (KPIs) related to client satisfaction and service delivery.
• Regularly report on performance metrics to senior management, highlighting achievements, areas for improvement and recommendations for service improvement.

5. Continuous Improvement:

• Lead initiatives for continuous improvement in service delivery based on client feedback and industry benchmarks.
• Implement innovative strategies to enhance overall client experience.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications or a related field. Master’s degree is a plus.
• At least 5 years of experience in client service and/or service quality positions, with a focus on driving client satisfaction.
• Work experience in transformation or driving of customer experience initiatives or work experience in healthcare/social service sector would be an added advantage.

Attributes and Competencies

• Client-focused mindset with a passion for delivering exceptional service.
• Strategic thinker with the ability to enhance client centric service initiatives to meet overall company strategic goals.
• Well-organised, meticulous, and resourceful with the ability to multi-task in a fast-paced environment.
• Analytical mindset with the ability to interpret data and implement data-driven strategies.
• Strong leadership skills with the ability to think strategically, influence and inspire cross-functional teams.
• Excellent communication, interpersonal and networking skills.
• Demonstrates excellent facilitation and presentation skills.
• Independent worker, yet collaborative and able to work effectively in a team environment.
• Able to work under pressure and excels in organisational and time management skills

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Job Overview:

We are seeking a dynamic and driven Client Centric Service Manager to lead our organization in enhancing our service delivery. The responsibilities include fostering a client-focused culture, ensuring that all teams place clients at the core in the design of our programmes and services, and implementing effective client-centric training programmes and sustainable client feedback systems, to achieve high levels of positive client experience and satisfaction across all services.

Key Responsibilities:

1. Operationalizing Client-Centric Initiatives:

• Work with all THK services to promote a client centric mindset and approach across all departments.
• Collaborate with all service units to enhance client centric practice, building from and not limited by the respective service models, and anticipating and meeting future needs.
• Foster a team-oriented environment that encourages cross-functional cooperation to prioritize client satisfaction.
• Co-lead efforts in client journey process mapping, service blueprint development and implementation of plans and strategies to enhance service delivery and client satisfaction.

1. Establishing Client Feedback Systems:

• Establish and manage effective and sustainable client feedback systems to gather insights and measure client satisfaction.
• Collaborate with all THK service units to ensure timely follow up on client concerns to deliver exceptional service
• Analyze feedback data to identify trends, areas of improvement, and opportunities for enhancing the client experience.
• Support service units in pre-empting and managing complex client feedback and lapses in service to ensure swift service recovery and client satisfaction

1. Empowering the THK team in Client Centric Service

• Co-design and facilitate fundamental client centric service training module for all THK staff
• Work with HR department to curate and provide ongoing trainings to keep staff updated on industry trends and best practices in client service.

1. Establishing Performance Metrics:

• Work with service units to define and track key performance indicators (KPIs) related to client satisfaction and service delivery.
• Regularly report on performance metrics to senior management, highlighting achievements, areas for improvement and recommendations for service improvement.

1. Continuous Improvement:

• Lead initiatives for continuous improvement in service delivery based on client feedback and industry benchmarks.
• Implement innovative strategies to enhance overall client experience.

• Bachelor's degree in Business Administration, Marketing, Communications or a related field. Master's degree is a plus.
• At least 5 years of experience in client service and/or service quality positions, with a focus on driving client satisfaction.
• Work experience in transformation or driving of customer experience initiatives or work experience in healthcare/social service sector would be an added advantage.

Attributes and Competencies

• Client-focused mindset with a passion for delivering exceptional service.
• Strategic thinker with the ability to enhance client centric service initiatives to meet overall company strategic goals.
• Well-organised, meticulous, and resourceful with the ability to multi-task in a fast-paced environment.
• Analytical mindset with the ability to interpret data and implement data-driven strategies.
• Strong leadership skills with the ability to think strategically, influence and inspire cross-functional teams.
• Excellent communication, interpersonal and networking skills.
• Demonstrates excellent facilitation and presentation skills.
• Independent worker, yet collaborative and able to work effectively in a team environment.
• Able to work under pressure and excels in organisational and time management skills

SCOPE

Reporting to the General Manager, this position is responsible for managing all local computer and audio-visual technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.

OVERALL OBJECTIVES

• Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated company standards and rules and regulations given by law.
• Ensure that IT & AV contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
• First point of contact for all IT & AV related issues within the hotel.
• Solve technical or operational problems as reported by the users.
• Ensure that equipment is in proper working order and application performance is optimized
• Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
• Ensure that backups are performed and checked on a regular basis.
• Update all computer systems with the latest security patches to minimize internal and external access security risks.
• To train end users for correct usage of IT systems and equipment, and provide confidence for daily operational needs.
• Other ad-hoc duties as assigned

REQUIREMENTS

• Diploma or Degree in IT Administration, Information Systems or equivalent, with at least 5 years of relevant IT & AV experience, preferably in the hotel industry.
• Experience with hotel applications such as Opera, Fidelio and Micros preferred
• Organized, analytical, resourceful, meticulous and confident
• Able to multi-task and work independently in a dynamic environment with good problem solving and decision-making skills.
• Good interpersonal and communication skills
• Able to work shifts/weekends as required

SCOPE

The incumbent is responsible for achieving hotel targets by optimising revenue through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus revenue goals.

OVERALL OBJECTIVES

• Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximisation, achievement of personal targets and increasing fair market share versus competitor set
• To focus on lead generation through sales calls, conducting site inspections, entertainment of clients and prospecting new accounts
• To actively secure groups to form part of the hotel base occupancy, and focus on group conversion through timely follow through of prospect and tentative bookings in the assigned markets
• Attend trade shows, sales blitz, workshops etc. in the assigned markets
• To implement all sales related activities such as planning, monitoring and measuring all customers within the defined territory
• Other ad-hoc duties as assigned according to needs of business and hotel

REQUIREMENTS

• Minimum of 3 years’ experience in a similar capacity
• Degree in Business Administration, Marketing, Hotel Management or a Diploma in Hotel Management with 5 years’ experience in a similar capacity
• Has excellent written and spoken communication skills
• Possesses professional disposition with excellent communication and interpersonal skills

A Marketing Manager should be skilled in a variety of advertising methods, including digital, print and social media marketing. Some of their other necessary skills and qualifications include:

• Knowledge of marketing-related business practices, including advertising, market research, technology and budgeting
• Proficient with marketing-related software programs
• A history of planning successful product launches and events
• Effective communication skills and adaptable communication style for interacting with team members, upper management and clients
• Time management and organization skills for planning and executing both large and small marketing projects and initiatives
• Leadership skills to motivate team members and manage conflicts
• Analytical and problem-solving skills for coming up with ideas to increase demand for products and services

Requirements:

• Min 3 years relevant marketing experience
• Experience in Adobe Creative Suite (Illustrator, PhotoShop, Al Photo Editor) preferred
• Knowledge of various local & international e-commerce platforms / systems
• Good communication & interpersonal skills
• Possess strong initiative, self driven, positive with can-do attitude
• Fast learner, ability to work independently and as a team player
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

a. Ensuring smooth daily operation of retail stores that you are assigned to operate.

b. Achieving sales targets, Service stanrdard targets and Compliance/ Internal Audit scores set for the retail stores that you are assigned to.

c. Motivating and managing the team members that are reporting to you, including hiring/ firing team member.

d. Able to work shifts (including overnight shift) / PH / Weekends.

Arrange and schedule in all assigned on-stage performances of the company.

Attend and arrange for rehearsals and work with other performers.

Work with performers to fine-tune performance

Keep and update weekly routine performances

Assist the performer in selection for optimal performance standards

In charge of the admin of the performer including reporting to the management

Need to manage the staff and assist the management in handling all the issues of the performers

Attend monthly meetings pertaining to stage performance matters

Requirements

Ability to communicate well with staff/ performer from East Asia

Min 5 years experience as Performing Artiste Manager or related manager

Able to communicate well with the performers

Has experience as Performer is a plus

Knowledge of Mandarin Pop or Jpop Kpop is advantageous

Strong stage experience

About The Company

Our client is a global player in the Consumer Goods and Personal Care space. With offices in over 22 countries, they are looking to expand their team, striving to reach greater heights. They are currently on the lookout for an experienced Marketing Manager to join their ever-growing team in Singapore.

Your Future Role

• Work closely with global marketing teams to conceptualise and execute Marketing campaigns and projects relating to PR and digital marketing
• Manage brands’ assets (print & digital) adaptation that fit in omni-channel sales distribution (salon, retail and ecommerce), ensuring that it is in line with current trends across global markets
• Conduct market research and generate reports
• Coordinate with Global. Regional and country teams on organizing regional events/projects
• Handle other ad hoc marketing/business tasks as needed

Qualifications

• Bachelor’s Degree in Marketing, Communications or related disciplines, preferably from Beauty, Fashion or Luxury industry
• At least 6 years' relevant marketing experiences for Manager level, candidates with less experience will be considered for the Junior Manager position
• Proactive, business-savvy and self-motivated
• Strong communication and project management skills
• Working closely with Hong Kong team, willing to travel and attend virtual meetings at night from time to time
• Due to the nature of business and frequent collaboration with Mandarin-speaking stakeholders, proficiency in written and spoken English, Mandarin and Cantonese would be highly advantageous

EA License: 17C8713

Summary

As Assistant Manager/Manager of the Programming & Outreach team, you will be part of the team that manages the Singapore Design Week (SDW), President*s Design Award (P*DA) and Community Engagement Activities (CEA) locally and overseas to recognise and celebrate Singapore’s top design talents and make design relevant and accessible to a growing community through inspiring programmes that focus on impact and innovation.

About DesignSingapore Council

DesignSingapore Council’s (Dsg) vision is for Singapore to be an innovation-driven economy and a loveable city through design by 2025. As the national agency that promotes design, our mission is to develop the design sector, help Singapore use design for innovation and growth, and make life better in this UNESCO Creative City of Design. The Dsg is a subsidiary of the Singapore Economic Development Board.

About the Programming & Outreach Unit

To develop Singapore into a thriving innovation-driven economy and loveable city by design, the Programming & Outreach unit creates experiences that celebrate the Singapore design brand and translate the value and impact of design through programmes that are accessible for all.

We realise this through the President*s Design Award, the nation’s highest design accolade; Singapore Design Week, Asia’s premier design festival; and a range of programmes that we bring into the community.

President*s Design Award (P*DA)
The P*DA is Singapore’s most prestigious design accolade. Established in 2006, the Award recognises excellence across all design disciplines. The founding objectives of the Award are to recognise the significant achievements of Singapore’s design talents and the contributions they have made to Singapore’s economic competitiveness and quality of life; engender pride in the nation’s outstanding designs and leading designers among Singaporeans and in turn nurture among Singaporeans a greater awareness of quality design in all areas; and demonstrate to industry, businesses, the general public and the international community the government’s commitment to design development and promotion.

The Award is conferred by the President of the Republic of Singapore, and is jointly administered by the DesignSingapore Council and the Urban Redevelopment Authority (URA).

https://pda.designsingapore.org/

Singapore Design Week (SDW)

One of Asia’s premier design festivals, SDW is a celebration of creativity and innovation, championing thought leadership and celebrating the best of design from Singapore and beyond through three defining festival pillars: Design Futures, Design Marketplace and Design Impact.

• Design Futures envisions a forward-looking Singapore that embraces design for the future to generate positive impact across different industries.
• Design Marketplace uncovers lifestyle trends from around the globe, with a spotlight on the fast-growing Southeast Asia region.
• Design Impact inspires with innovative and impactful design solutions that tackle society’s biggest questions and create a better world by design.

Festival Highlights include:

• Design Futures Forum: SDW’s key thought leadership platform exploring design of the future and the future of design.
• Design Districts: SDW Design Districts reflect the unique character and charm of its community, with impactful installations by our very own leading design curators and more.
• Design Community: An Open Call that invites brands, partners and the design community to present inspiring and impactful ground-up programmes in response to the festival theme and pillars.

https://sdw.designsingapore.org/

Responsibilities

As Assistant Manager/Manager of the Programming & Outreach team, you will be part of the team that manages the Singapore Design Week (SDW), President*s Design Award (P*DA) and Community Engagement Activities (CEA) locally and overseas to recognise and celebrate Singapore’s top design talents and make design relevant and accessible to a growing community through inspiring programmes that focus on impact and innovation.

You will build great partnerships in Singapore and overseas

This means you will:

• Work closely with the Programming & Outreach team to plan, develop and implement strategies, programmes and outreach activities to build design awareness, appreciation and ability among the people of Singapore, and celebrate Singapore design on the world stage.
• Engage a wide range of stakeholders, including partners from the wider design community, jurors, educational institutions, industry associations, other government agencies and also other teams within Dsg.
• Work with diverse international partners to collaborate on programmes to profile our design heroes on the world stage!

You’ll be working with a dynamic, fast-moving, high-energy team

This means you are:

• Keen to take up challenges and are always willing to assist in conceptualising, planning, developing and implementing other programmes and initiatives led by the Programming and Outreach team.
• A team player who takes pride in solving problems with your team.
• Keen to take on other cross-departmental, Dsg-wide projects and work with other teams.

Requirements

Who you are:

• A recent graduate or degree holder with up to 5 years of relevant experience in programming, outreach, events management, marketing or project management
• An effective collaborator and negotiator with a strong ability to influence outcomes
• A multi-tasker who is organised, detail-oriented, hands-on and self-driven, with a proven track record in delivering projects and achieving results
• Possess excellent communication and presentation skills
• Experienced in effectively engaging a wide range of stakeholders across private and public sectors
• Creative and enjoys producing engaging content that exemplifies how design can make lives better. Copywriting, copyediting and proofreading skills are a big plus
• Able to prioritise, troubleshoot and stay focused under tight deadlines and pressure
• A team player who is ready to take up challenges and work on new programmes and initiatives
• Have procurement experience (This is a bonus!)

Jenga Corp wishes to hire a Corporate Secretary.

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

About the role:

• Manage the corporate secretary team and delegate tasks.
• Advise Business Consultants on Corporate Secretary related matters.
• Understand and gather clients’ requirements, analyse, design and implement business performance approaches, develop tailor-made solutions;
• Work closely with Business Consultants and clients to ensure positive impact and sustainable results;
• Manage and mitigate risks;
• Research, business analysis and process re-engineering based on industry’s best practices and accelerators;
• Identify and establish partnerships with key stakeholders, industry associations;
• Incorporation of new companies;
• Maintenance of corporate secretarial records for various entities, including statutory registers;
• Ensure compliance with relevant statutory and regulatory requirements are strictly met;
• Preparation of Directors’/ Shareholder’s meeting minutes and resolutions and ensuring documents are properly signed, lodged and filed;
• Preparation of annual returns and other statutory documents;
• Preparation and lodgement of routine/ ad-hoc statutory documents/ client transactions;
• Managing Corppass authorisations;
• E-stamping with IRAS for transfer of shares;
• Issuance of share certificates;
• Facilitate the billing process for clients’ annual fees;
• Proper maintenance of all clients’ documents;
• Collaborate with external partners for offshore entities;
• Arrange for the notarisation and legalisation of documents;

You should have:

• Positive attitude, driven and ready to take on challenges;
• Meticulous attention to detail and follow-through; perform tasks with high degree of accuracy and efficiency with the ability to meet deadlines;
• Must have at least 2 years of managerial experience and corp sec experience
• Ability to work independently, to take initiative and to overcome obstacles;
• Ability to successfully manage competing priorities, keeping constant sight of the overall objectives;
• High degree of flexibility in a demanding, fast-paced and frequently changing environment;
• Proficient oral and written communication skills (both in English and Chinese to better manage the clients);

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

Salon Manager Responsibilities:

• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.
• Recruiting salon staff that meets mandatory educational and licensing requirements.
• Preparing work schedules for salon staff.
• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.
• Monitoring salon supplies and equipment and ordering new stock as needed.
• Creating and distributing promotional material to attract new clients.
• Addressing and resolving client complaints regarding salon services and employee behavior.
• Processing clients’ payments and maintaining accurate financial records.
• Ensuring that the salon is clean and well-maintained at all times.

Salon Manager Requirements:

• Proven experience managing a salon.
• The ability to work in a fast-paced environment.
• Excellent organizational skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• Ability to work on Sundays and Public Holidays.

About Ryde:

At Ryde Technologies, we are committed to revolutionizing daily commutes and promoting sustainable travel practices. As a technology-driven company, we focus on creating innovative solutions that bring communities together and contribute to a greener, car-lite society. From ride-sharing (RydePool) to e-payment services (RydePay), taxi booking, and insurance, we are dedicated to enhancing the travel experience for everyone.

Ryde Technologies made history as the first ride-hailing startup to IPO on the NYSE, a testament to our commitment to innovation and growth.

Role Overview:

As a Marketing Manager at Ryde, you will be responsible for developing and executing strategic marketing initiatives to drive brand awareness, user acquisition, and brand engagement. You will lead a dynamic team, collaborating with cross-functional departments to create and implement comprehensive marketing campaigns aligned with our company's objectives.

Responsibilities:

● Strategic Planning: Develop and execute marketing strategies to drive customer acquisition, brand visibility, and engagement, aligned with company goals and values.

● Campaign Management: Lead the planning, execution, and optimisation of multi-channel marketing campaigns, leveraging digital, traditional, and innovative marketing channels.

● Brand Management: Safeguard and enhance Ryde's brand identity, ensuring consistency across all marketing initiatives and communication channels.

● Team Leadership: Manage and inspire a team of marketing professionals, fostering a culture of creativity, innovation, and high performance.

● Data-Driven Insights: Utilise analytics and market research to assess campaign performance, derive insights and adapt strategies for continuous improvement.

● Partnerships and Collaborations: Identify and nurture strategic partnerships and collaborations that enhance Ryde's market presence and customer reach.

● Budget Management: Develop and manage marketing budgets effectively, ensuring optimal resource allocation and maximum return on investment.

● Cross-Functional Collaboration: Work closely with product, operations, and customer service teams to align marketing strategies with overall company objectives.

Requirements:

● Bachelor’s degree in Marketing, Business, or related field with 10y+ solid experience.

● Strong leadership and team management skills, with a demonstrated ability to motivate and guide a team to achieve strategic objectives.

● In-depth knowledge of digital marketing, including SEO, SEM, social media, and analytics tools.

● Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making.

● Excellent communication and interpersonal skills, capable of fostering strong relationships and partnerships both internally and externally.

● Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

● Strong understanding of market trends and a keen eye for innovation in marketing strategies.

Join Ryde and be part of a team committed to reshaping the transportation landscape and delivering exceptional experiences to our customers and partners.

This job description is a general outline of responsibilities and requirements for the Marketing Manager role at Ryde and may be subject to modification as the company evolves.

Position Objective: Responsible for building and maintaining strategic relationships with the marketplace that directly and indirectly drive sustainable business growth across the SEA region.

Key Relationships:

• Internal Relationships: RH Espire SEA, Espire Onshore Team, Espire Offshore Team, Espire Resources allocated to Clients,
• External Relationships: Espire Global Region, Client Stakeholders, External consultants, Partners and vendors, Industry Bodies

Main Accountabilities / Tasks:

• Responsible for developing business relations with the marketplace that increase client acquisition and client retention across the SEA region.
• Responsible for identifying & qualifying opportunities in the marketplace and driving strategic conversations from the first point of contact to client acquisition.
• Provide thought leadership and commercial acumen in evaluating, selecting, and forming an alliance with potential clients/technology/service partners/vendors.
• Ensure new initiatives are aligned with Espire Vision & Roadmap.
• Validate sow before submitting to Client. This includes non-technical aspects but is not limited to – the delivery model, commercial, legal, support model, and licensing.
• Facilitate demo and capability presentations to clients, ensuring a great customer experience.
• Accountable for consistently communicating the business value that Espire delivers to the customer.
• Responsible for validation of tender responses before final submission to Client.
• Accountable for ensuring tenders are submitted.
• Ensure tender and SOW are delivered on time as agreed.
• Accountable for providing dates and estimates to clients as agreed.
• Drive Strategic and thought leadership discussions with current customers and new accounts.
• Identify, Develop, and build a consistent flow of pipelines and convert opportunities for sustainable growth.
• Foster and maintain relationships across the customer base to maximise growth.
• Accountable for all account management activities.
• Responsible for keeping the internal team aware of account management issues.
• Build a deep understanding of client domain, organisation structure, needs and key decision makers.
• Continually build personal knowledge of industry trends, market situations, business drivers, and competitive situations.
• Responsible for outreach to build a pipeline flow of leads (including Social Media)
• Responsible for upholding Espire Values in the marketplace (including Social Media)

Person Specification:

• Domain: IT Services/ Software Services/ Customised Application Development/ Outsourcing/ IT Staffing Services.
• 7+ years' services sales experience across APPLICATIONS, CLOUD, SAAS
• 5+ years' CONSULTING experience across data-driven transformation strategies for complex environments
• High-Level Presentation and Negotiation skills.
• Experience in selling to the insurance sector will be an advantage.
• Bachelor's degree or experience equivalent
• Experience in structuring and winning large deals
• Hunter and closer DNA
• Excellent communication and presentation skills
• Ability to work autonomously and with minimum supervision.

There is currently a small team in SEA; therefore, this is an excellent opportunity to have loads of fun whilst enjoying the flexibility of working with a small, knitted team. The market is vast, the investment is there, and plenty of opportunities exist to grow.

Are you interested to ensure that millions of children receive the latest LEGO® set? Join us in the Regional Supply Chain team to support those in Singapore, Malaysia, Korea and Travel Retail to get their hands on those sets!

Play a pivotal role in driving continuous Supply Chain improvements and enable world class partnerships with our customers on key goals.

Core Responsibilities

• The incumbent will drive continuous improvement to optimize the End to End Supply Chain till goods are received by our customers. The geographic scope is to serve our Korea and SMTR (SG-MY-Travel Retail) business units and will be based in Singapore.
• The role of a Customer Logistics Manager adds new value by improving overall service to customers, while balancing trade-offs/efficiencies on cash and cost. Key deliverables include:

a) to identify and deliver projects/initiatives in partnership with our customers that enable sales, improve service, cost, cash, and sustainability goals

b) to meet (or exceed) target service score versus annual Customer Pulse

c) to support new customer on-boarding including set up of logistics terms

• To build knowledge and provide visibility of the market retail landscape, customer requirements, including the critical metrics important to win our customers.
• To establish collaborative partnerships and strong collaborator management (internal and external) to drive value creation initiatives. The incumbent is expected to work independently liaising internally with Sales, Operations, and external customers in the market (and in the regional market group where appropriate).
• To drive regional supply chain projects/initiatives for Supply Chain Operations (SCO) that drives scale and efficiencies in serving our customers and different channels in APAC CN.

Play your part in our team succeeding!

• Customer Logistics supports the vision of Global Operations in making LEGO the supplier of choice for our customers. The role exists to ensure the operational backbone in the supply chain is connected to the true needs of our LEGO customers in the market and with that, enable supply chain capabilities to deliver the right service.
• We unlock value for the LEGO Group by improving satisfaction on LEGO’s service to customers. Customers in turn reward us with stronger partnership in delivering the LEOG Group's business growth eventually reaching more children to experience LEGO play.
• The toy industry and the retail landscape in general, is fast evolving with channel and customer requirements having seismic shifts fueled by the digital economy. LEGO is embracing these changes with a renewed channel strategy. With that, Customer Logistics play an important role in enabling supply chain solutions to support sales, improve service, cost, and cash.
• The role will have the opportunity to work broadly across multi-functional teams in the value chain, travel (as required), and be exposed to our global customer logistics network to share and re-apply best processes. The role opens up to opportunities for further career advancement within the supply chain organization.

Do you have what it takes?

• Validated experience working in CPG/ FMCG/Toy/Luxury/Sports & Apparel industry
• Demonstrates good understanding of E2E supply chain operations from factory to customer shelves
• Proven track-record in proactively driving outcomes, team collaboration, communicating effectively with collaborators, and influencing skills
• Demonstrated examples in leading continuous improvement projects, good knowledge on logistics cost drivers, and experienced in managing trade-offs within the value chain
• Experienced in project management and exposed to managing a diverse set of collaborator groups
• Ability to work with a remote functional team and ability to thrive in a diverse, multi-cultural organization sitting across different geographies, cultures, and time zones
• Ability to navigate ambiguity and take judgment calls
• Proficiency in Korean language will be needed in the role to support the KR business
• Previous working experience in Toy industry or functional experience working for Sales, Customer Service, and/or Customer Development work
• Previous experience using SAP and other advanced features/tools from Microsoft like power BI
• Experience in Agile project management methodology will be valuable
• Korean Language Proficiency is required to liaise with Korean-speaking stakeholders
• Relocation support is not offered for this role

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Apply online at our LEGO Careers Portal at: https://www.lego.com/en-sg/careers/job/customer-logistics-manager-e696bbdbfec41000ebf23bc240ff0000

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with an unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivaled comfort but also leaves a positive impact on the planet.

The Visual Merchandising Manager will design and implement visual merchandising strategies, collaborating with cross-functional teams to ensure brand consistency, and optimizing the overall aesthetic appeal of the retail environment.

You will also -

• Plan and design store layouts, ensuring an optimal flow that encourages customer engagement and enhances the overall shopping experience.
• Create visually appealing window displays to attract foot traffic.
• Conduct regular audits to assess inventory accuracy within visual merchandising areas.
• Manage the visual merchandising budget, ensuring cost-effective execution of displays and initiatives.
• Source and negotiate with suppliers for visual merchandising materials.
• Stay abreast of industry trends, displays, and market dynamics.
• Incorporate relevant trends and innovations into visual merchandising strategies.
• Collaborate with store managers, marketing teams, and other relevant stakeholders to align visual merchandising efforts with broader marketing campaigns and sales goals.
• Train store staff on visual merchandising standards and guidelines.

We want to speak with you if you are/have –

• At least 3 years of proven experience as a Visual Merchandising Manager or in a similar role.
• Strong creative and design skills with a keen eye for aesthetics.
• Knowledge of retail operations, inventory management, and customer behavior.
• A highly motivated individual willing to be flexible and adapt to changing requirements when needed.
• Comfortable with a fast-paced growth scale-up environment.

Based in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Talent Acquisition Manager, Sheryl Elnar – [email protected].

Job Responsibilities

• Oversee all activities of outlets’ staff and their daily sales movement.
• Generate monthly reports and provide weekly to-date sales reports to management.
• Manage outlet’s staff attendance and work schedules.
• Maintain accurate records of pricing and sales activities.
• Ensure outlets’ items are displayed correctly and stocks balance are recorded on daily basis.
• Ensure adequate communication given to both internal staff, external customers and provide feedback.
• Attend all events/roadshows and ensure sufficient manpower is arranged to support sales and team’s performance.

Job Specification

• O level and above.
• Proven relevant work experiences in retails and sales.
• Good communication skills, both written and verbal communication.
• Excellent selling skills with ability to close deals and motivate a team.
• Able to commence work immediately.

Who are we?

Job Summary

The Technical Account Manager (TAM) Senior Staff (Expert level) uses wide-ranged advanced technical experience to resolves complex customer issues. Focused on building relationships with mid/large strategic customer accounts to ensure the investment value of Equinix services. Onboards and advises customers during installations and configurations, engages managed service offerings, trains customers on technical product topics (including new features and capabilities) and serves as an advanced technical expert and advocate for assigned customer accounts. Determines methods and procedures, may coordinate activities of others.

Responsibilities

Technical Consulting and Sales Support

• Identifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutions

• Subject matter expert for product(s), technologies, industry, etc.

• Utilizes internal process and client requirements to help shape company policies, procedures and products

• Provides full sales support for large regional and/or global customers

• Provides guidance to other personnel and mentors members of the Sales Engineering team

Solution Design and Deliverables

• Hosts meetings with C-level stakeholders

• Provides high level technical solution design expertise to all assigned Sales account executives

• Develops and refines standard practices and procedures

• Develops complex RFI/P/Q preparation as requested by Sales Representatives

• Independently delivers all deliverables for the customer

Customer Service

• Communicates with customers (internal and external) in an outstanding, professional, friendly and effective manner, both verbally and in writing

• Drives pre-sales efforts for all company products and services

• Provides outstanding technical support in sales presentations, customer meetings, and trade shows Business and Market Expertise

• Excellent understanding and awareness of technology trends in the market

• Exceptional understanding of Equinix data center, Network, and Cloud products and services

• Strong familiarity with the competitive landscape Collaboration / Communication

• Creates new business opportunities and grows existing customer relationships

• Influences internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales

• Develops a positive culture on the team

• Demonstrates outstanding presentation skills

Team Leadership

• Leads initiatives and team projects to better the organization

• Demonstrates team and thought leadership; is a recognized SME

Qualifications

• 7+ years customer facing experience in related industry preferred

• Bachelor's degree in Engineering or IT preferred

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales agreement ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Social Media Admin & Marketing Support

Responsibilities:

• Manage physical shop
• Social media management of company website, content copywriting: articles, website, social media posts, emails, email marketing, reports and analytics
• Update images, update content, update links
• Provide customer service - chat support, responding to customer inquiries, answering questions about shop's products, responding to customer reviews

Preferred: atleast 1 year related experience

Requirements:

• Clear, precise, excellent, proactive, and professional written and verbal communication skills
• Ability to organize and effectively prioritize tasks
• Must have meticulous attention to detail, along with the ability to comprehend difficult tasks
• Internet/ Web savvy
• Simple video editing skills for social media reels
• Strong interpersonal skills and the ability to quickly develop working relationships

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Manager to join our team!

As a F&B Manager we rely on you to:

• Oversee the everyday operation, management, marketing and overall performance of the outlet.
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Participate in annual business planning and budgeting
• Work closely with marketing to develop and implement effective marketing and branding strategies
• Actively involved in the selection and recruitment of staff

Requirements:

• Experience in handling VIPs
• Neat and articulate
• Diploma / Degree in food and beverage / hospitality Management
• Minimum 3 years’ experience in a similar capacity in an international class hotel
• Displays initiative
• Commitment to professional values

JOB SUMMARY

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.

CORE WORK ACTIVITIES

General

· Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.

· Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.

· Monitors assigned company owned and managed offices to verify IT operations are running effectively.

· Meets with direct manager to provide updates on IT activities and business plans.

· Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.

· Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.

People

· Owns IT vendor relationship for properties in scope.

· Participates in the Talent Acquisition process according to company procedures.

· Verifies induction program for new associates or associates transferring to new role is effective.

· Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.

· Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.

· Verifies effective communication, training, and execution of all talent development programs and related initiatives.

· Develops a personal management style that is intended to bring positive results from Associates.

· Builds and maintains positive and effective relations with direct team members.

Product

· Strives to remain informed on the most up to date knowledge regarding vendor activities.

· Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.

· Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.

· Where assigned, documents technology pilot scope and objectives with business partners.

Process

· Maintains IT inventory for the assigned properties/offices in cluster.

· Manages cluster IT Agreements for assigned properties.

· Verifies cluster associates are treated appropriately and in alignment with local operational practices.

· Verifies the execution and tracking of rollouts on a timely basis.

· Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.

· Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.

· Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.

· Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.

· Implements cluster IT policies and procedures as received by regional IT.

· Attends IT Education Calls.

· Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.

· Completes other reasonable duties as requested by leadership.

Job Description

• Provide customer service in accordance with Bata’s service standards
• Optimize sales opportunity alongside customer satisfaction
• Offer product expertise to assist customers in their enquiries and choices
• Familiarize with promotional activities and advice customer accordingly
• Project a healthy and well-groomed image as our representative of Bata
• Maintain the POS / Cashier with utmost care and ownership
• Ensure accurate payment and return of change to customers
• Ensure the accurate receipt of goods from Warehouse and other Stores
• Ensure prices of products are accurate
• Ensure products on display are well maintained and stock-up according to standards
• Ensure documentation of products are accounted for and accurately maintained
• Deliver sales and profitability target
• Ensure delivery of 100% customer satisfaction
• Ensure consistency in customer service
• Achieve sales targets set for the store
• Achieve MSI and conversion metrics as per Company benchmark
• Coach and provide guidance to Sales Associates on Product and Customer Services

Job Requirements

• At least 3 Year(s) of related working experience in retail (Shoes/Fashion/Apparels related) is required for this position.
• Well-groomed and friendly personality
• Service oriented with a positive attitude
• Customer-focused with strong communications and interpersonal skills
• Willing to work retail hours (shift, weekends and public holidays)

By submitting any application or resume to us for consideration, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to our company for our consideration.

Are you energized to ensure millions of children and adults in India and Emerging Asia (IEA) can get their hands on the latest LEGO® sets?

Play your part in playing a vital role in the Supply Chain Organization (SCO) to drive economies of scale and projects by collaborating with adjacent business departments in succeeding together!

Core Responsibilities

• The incumbent will drive continuous improvement to optimize the End-to-End Supply Chain till goods are received by our customers. The geographic scope of the role is to serve our India and Emerging Asia markets (top 4: Indonesia, Vietnam, Thailand, Philippines) and will be based in Singapore.
• The role of a Customer Logistics manager crafts new value by improving overall service to customers, while balancing trade-offs/efficiencies on cash and cost. Key deliverables include:

a) to identify and deliver projects/initiatives in partnership with our customers that enable sales, improve service, cost, cash, and sustainability goals.

b) to meet (or exceed) target service score versus annual Customer Pulse

c) to support new customer on-boarding including set up of logistics terms

• To build knowledge and provide transparency of the market retail landscape, customer requirements, including the critical metrics important to win our customers.
• To establish collaborative partnerships and strong collaborator management (internal and external) to drive value creation initiatives. You will be expected to work independently collaborating closely with Sales, Operations, and external customers in the market (and in the regional market group where appropriate).
• To drive regional supply chain projects/initiatives for SCO that drives scale and efficiencies in serving our customers and different channels in APAC CN.
• This role will also be assigned to lead a regional process within the APAC CN Customer Logistics team to drive governance, establish capability, and deliver value through continuous process improvement.

Play your part in our team succeeding!

• Customer Logistics supports the vision of Global Operations in making LEGO the supplier of choice for our customers. The role exists to ensure the operational backbone in the supply chain is connected to the true needs of our customer and with that, enable supply chain capabilities to deliver the right service.
• We unlock value for the LEGO Group by improving satisfaction on LEGO’s service to customers. Customers in turn reward us with stronger partnership in delivering the LEGO Group's business growth eventually reaching more children to experience LEGO play.
• The toy industry and the Retail landscape in general, is fast evolving with channel and customer requirements having seismic shifts motivated by the digital economy. LEGO is embracing these changes with a renewed channel strategy. With that, Customer Logistics play a meaningful role in enabling supply chain solutions to support sales, improve service, cost, and cash.
• The person in the role will have the opportunity to work broadly across multi-functional teams in the value chain, travel (as required), and be exposed to our global customer logistics network to share and re-apply best-in-class processes. The role opens to opportunities for further career advancement within the SCO.

Do you have what it takes:

• Proven experience working in CPG/ FMCG/Toy/Luxury/Sports & Apparel industry.
• Demonstrates good understanding of E2E supply chain operations from factory to customer shelves.
• Validated track-record in proactively driving outcomes, team collaboration, communicating effectively with collaborators, and influencing skills.
• Demonstrated examples in leading continuous improvement projects, good knowledge on logistics cost drivers, and experienced in managing trade-offs within the value chain.
• Experienced in project management and exposed to managing a diverse set of collaborators.
• Ability to work with a remote functional team and ability to thrive in a diverse, multi-cultural organization sitting across different geographies, cultures, and time zones.
• Ability to navigate ambiguity and take judgment calls.
• Previous working experience in Toy industry or functional experience working for Sales, Customer Service, and/or Customer Development work.
• Previous experience using SAP and other advanced features/tools from Microsoft like power BI
• Experience in Agile project management methodology will be valuable.
• Multi-lingual skills (English, Japanese, Korean, Chinese) will be a big plus
• Relocation support is not offered for this role

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Apply online on our LEGO Careers Portal at: https://www.lego.com/en-sg/careers/job/customer-logistics-manager-iea-e696bbdbfec41001c7f7ec23a4370000