Job Description
• Create a business requirement document that summarizes business requirements in detail by;
- Understanding and analyzing the Payment & Collections current business opportunities, business processes, procedures, customer requirements, operational and system restrictions, regulations with other working group members in the region
- Gathering and conducting data analysis to ensure our business requirements are accurate based on the data
- Sharing and confirming whether our business requirements are feasible and adequate from other working group perspective (Business/sales, Product, Systems, Operations, compliance/regulatory requirements, Financial Crime, Treasury etc.)
- Creating supporting documents and key deliverables accurately and professionally, but user-friendlily to obtain sign-offs from senior stakeholders and working group members on time
• Present business documents to wider audience (e.g. Systems, Operations, Compliance, Financial Crime, Business etc.) to provide comprehensive understanding to them on our requirements
• Participate in Fit & Gap analysis sessions and review deliverables from System working group (e.g. technical documents) to ensure our requirements are well understood by Systems.
• Establish regional operational procedure/product guides for local TB teams to follow with Operations, Systems, Financial Crime, Treasury team and TB teams.
• Manage regional product risk assessment procedure with in-country TB members and regional risk assessment teams.
• Make a Product working group project plan and lead/manage regular Product working group discussions.
• Monitor and manage project tasks/progress for Product working group members (The Bank's branches and Partner Banks) and other stakeholders for on-time project implementation.
• Manage project issues for Product working group with Partner Banks including follow-ups with the teams. Escalate issues to senior members and/or management in a proper manner if any.
• Make the necessary reporting to PMO (Senior management meeting, regular WG meetings etc.) for project updates.
• Plan User Acceptance Test phase
- Create UAT test plan and test cases
- Conduct UAT test cases to validate the result
• Prepare and provide user training / knowledge transfers to stakeholders (TB team, operations, sales etc.)
• Be a Liaison for all Product WG members (for any enquiries, consultations, requests, escalations etc.)
• Manage documents, reports and deliverables (signed documents etc.) including establishment of its safe-keeping protocol within Product working group.
Job Requirements
• In depth knowledge of Transaction Banking products (Nice to have).
• Data analysis & business process mapping
• Excellent analytical, mathematical, and creative problem-solving skills
• Communication and interpersonal skills with the ability to communicate with people with different culture, background and language.
• Excellent listening, interpersonal, written, and oral communication skills
• Team player that values working in a multicultural environment.
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Highly responsible to fulfil tasks by self-managing tasks and address issues with the support of senior colleagues when the need arises.
• Open minded to technical matters / discussions / documents.
• Experience working in a team-oriented, collaborative environment
• Good proficiency in MS Office applications (Word, Excel, and PowerPoint).
