What you will be doing:

• Research business, Financial and sales conditions for all automotive business
• Strategizing planning processes and Upsell and cross-sell planning for profit maximization
• Forging new relationships and shaking up earnings structure in cooperation with stakeholders across the organization to establish greater synergy
• Conducting marketing research, Commoditizing, and providing comparison information
• Work closely with stakeholders to prepare for investment opportunities which include but are not limited to crafting proposals, due diligence preparation, and implementation plans for the automotive business
• Work closely with stakeholders and lead the initiative to strategically achieve the revenue target, across all the after-sales business units regionally.
• Oversee business performance and optimize the profit margin of the after-sales business.
• Expanding customers and building relationships through sales and service products to achieve revenue locally, and as a group.
• Illuminate risks/opportunities and anticipate necessary actions to limit risks and transform opportunities.
• Establish and implement the standardization of inspection, recondition, sales and operations Standard Operating Procedures all across the different entities across the group. Establish and implement a standardized workshop business and operational infrastructure across the regional countries.

What we are looking for:

• 10 to 15 years of experience in automotive after-sales business development, automotive parts sales & services operations, and technical knowledge.
• A Polytechnic Diploma or Bachelor Degree in Business Administration/Management or related field.
• Demonstrable track record of business development strategies.
• Strong communication, analytical and problem-solving skills
• Experience in crafting, implementing, and continuously improving automotive workshop/sales workflow, sop, and best practices.
• Possess a strong sense of integrity, entrepreneurial spirit, and grit to ensure that the operations are aligned to business goals and deliver the best customer experience consistently.

Location:West

Working hours: Mon-Fri 9am-6pm

Key Responsibilities:

• Manage financial operations, including AP/AR, payroll, and ledger functions.
• Prepare, analyze, and report financial statements and support strategic financial decisions through budgeting, forecasting, and variance analysis.
• Track precious metals inventory costs, monitor market prices, and optimize inventory.
• Ensure compliance with IFRS, tax reporting, and risk management policies.
• Collaborate with senior management on cash flow, reporting, and audits.

Qualifications:

• Bachelor's in Finance or Accounting; CPA preferred.
• 8+ years in finance management, ideally in the recycling industry.
• Expertise in IFRS, financial reporting, analysis, and GST regulations.
• Experience in Risk Management & Hedging Strategies

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Tiong Hong Wee | Registration No: R23115259

Job Responsibilities :

The Product Manager for AI software solutions will create the vision and deliver new software products powered by AI. Bridge the gap between technical teams and business goals, ensuring our AI software solutions deliver maximum value to users and stay ahead in the fast-paced world of artificial intelligence. This is a critical role that involves a high level of interaction with a variety of team members and executives.

Essential Duties and Responsibilities

• Own the vision, requirements, and delivery on a cross-functional development team with your decisions having a direct impact on the business.
• Lead the integration of AI models into products, ensuring seamless interaction between AI algorithms and user-facing functionalities. Collaborate with data science teams to define requirements for model development, testing, and deployment.
• Drive strategy and execution from concept to in-market, accountable for meeting milestone commitments and business targets.
• Create and manage the product roadmap in collaboration with data scientists, software engineers, UX designers, sales, and marketing.
• Act as the primary point of contact between technical teams and business stakeholders, translating technical insights into business value.
• Oversee go-to-market strategy for AI software products, working closely with marketing and sales to ensure successful product launches.
• Analyze product performance, using data-driven insights to drive continuous improvement. Maintain the product backlog, ensure work is defined and prioritized, approve completed work.
• Conduct market research and competitive analysis to inform product strategy.
• Define and prioritize features based on customer feedback, market trends, and business value.
• Work closely across teams to drive targets, priority changes, manage dependencies and coordinate deliverables through all phases of the product life cycle.
• Other duties as assigned.

Qualifications

• 3+ years of software product management experience or equivalent role.
• Strong understanding of AI/ML technologies, data science, and software development processes.
• Launched at least 1 well-known public IP or public-facing initiatives on known software products / platforms.
• Ability to translate complex technical concepts into practical, user-centered product features.
• Take ownership mentality with a drive to "get things done" and be invested in the outcome.
• Proven ability to lead cross-functional teams and manage competing priorities.
• Demonstrated ability to make sound decisions based on both data analysis and customer feedback.
• Excellent verbal and written communication skills. Ability to manage collaboration and communication with other teams, both internal and external, both technical and non-technical.
• Gamer and game industry experience preferred.

Education & Experience

4-year degree from an accredited institution or equivalent experience.

A Project Manager is responsible for planning, executing, and delivering projects on time, within scope, and within budget. They coordinate teams, resources, and communication to ensure successful project completion while meeting organizational goals.

Key Responsibilities

1. Project Planning and Initiation:Define project scope, objectives, and deliverables in alignment with organizational goals.
   Develop comprehensive project plans, including timelines, milestones, and resource allocation.
   Identify and manage potential risks, creating contingency plans to mitigate impact.
   
2. Execution and Monitoring:Lead and coordinate project teams, ensuring clarity on roles, responsibilities, and deadlines.
   Monitor project progress, track milestones, and maintain schedules.
   Manage changes to the project scope, schedule, or budget using appropriate verification and approval processes.
   
3. Stakeholder Communication:Serve as the primary point of contact for internal and external stakeholders, ensuring clear and consistent communication.
   Prepare and deliver project updates, reports, and presentations to stakeholders and leadership.
   Foster positive relationships with clients, vendors, and team members.
   
4. Resource Management:Allocate resources effectively to ensure project requirements are met.
   Manage vendor and contractor relationships, negotiating contracts and ensuring deliverables are on schedule.
   Optimize team performance by resolving conflicts and providing leadership support.
   
5. Budgeting and Financial Oversight:Develop and manage project budgets, ensuring costs align with financial goals.
   Monitor expenditures and financial health, providing regular budgetary updates.
   Identify opportunities for cost savings and process improvements.
   
6. Quality Assurance:Ensure all project deliverables meet quality standards and align with company expectations.
   Conduct post-project evaluations to identify successes and areas for improvement.
   
7. Team Leadership and Development:Mentor and motivate team members, fostering a culture of collaboration and accountability.
   Provide guidance and feedback to improve performance and professional growth.
   

Qualifications

• Education: Bachelor’s degree in Project Management, Business Administration, or related field (PMP or PRINCE2 certification preferred).
• Experience: Minimum of 3-5 years of project management experience, preferably in [industry, e.g., IT, construction, healthcare].
• Skills:
• Proficiency in project management tools (e.g., MS Project, Trello, Asana, or Jira).
• Strong leadership, communication, and interpersonal skills.
• Exceptional organizational and time-management skills.
• Analytical mindset with problem-solving capabilities.
• Knowledge of Agile, Scrum, or other project management methodologies is a plus.
  

• Building relationshipsAccount managers are responsible for developing and maintaining long-term relationships with clients. They act as a liaison between the client and the company, ensuring that the client's needs are understood and met.
• Managing salesAccount managers are responsible for managing sales, including achieving sales targets and delivering sales presentations.
• Resolving customer complaintsAccount managers are responsible for resolving customer complaints and addressing client concerns.
• Collaborating with internal teamsAccount managers work with different internal teams to ensure that the client's needs are met. They may also collaborate with internal teams to develop customized solutions or proposals.
• Conducting account reviewsAccount managers conduct regular account reviews to assess client satisfaction and identify opportunities for upselling or cross-selling.
• Preparing sales reportsAccount managers may be responsible for preparing sales reports.

Account managers should have excellent communication and negotiation skills, and be customer service oriented. They may also need to be confident and assertive when pitching to clients

The Constructions Operation Manager will be overseeing project works and workers schedule and job allocation of workers. The Manager will ensure that tasks are completed on time and up to specs for the job. Safety at worksite must be prioritised. The management will require visual reports and deadline updates.

• Conduct performance evaluations.
• Oversee inventory management and ordering of supplies, liaise with accounts team.
• Oversee proper tasks delegation onto workers.
• Ensure safety and cleanliness of work site.
• Handle emergency situations and incidents.
• Prepare reports and presentations for senior management.
• Stay updated with industry trends and best practices.
• Plan and execute project

Job Scope:

• To manage day-to-day operations. Oversee the dorm compound and inventory to be in good condition at all times. i.e General cleanliness, building maintenance, handle resident complains.
• Conduct regular checks on the team to ensure good standards of customer service and quality of work.
• Conduct patrols to maintain order and enforce dormitory rules.
• Communicate with dormitory residents, deal with behavioural or security issues.
• Facility management.
• Proactive in identifying problems and coming up with solutions.
• Arrange for maintenance and repairs with in house maintenance team. Proper follow up and reports.
• Able to deal with security incidents.

• Requirements:
• Proficient in English
• Minimum 2 year experience working in dormitory management or related field.
• Proficient in Microsoft Office (particularly Excel and Word)
• Able to work as a team with a positive attitude.
• Ability to manage and communicate with Foreign Workers
• Proactive indivual.

We are seeking a highly skilled and detail-oriented Procurement Business Partner with expertise in Ariba system management to join our operations team. The ideal candidate will be responsible for daily procurement operations, procurement process, managing stakeholder and vendor relationships, and optimizing the utilization of the Ariba system to streamline purchasing operations.

Role and Responsibilities

- Manage end-to-end procurement processes, including sourcing, Evaluation, Contracting and vendor management.

- Utilize the Ariba system to create purchase orders, manage contracts, and track procurement activities.

- Collaborate with cross-functional teams to ensure alignment between procurement activities and organizational objectives.

- Negotiate pricing and terms with vendors to secure favourable agreements and optimize cost savings.

- Monitor supplier performance and implement corrective actions as necessary to maintain service levels and quality standards.

- Develop and maintain relationships with key suppliers to foster collaboration and drive continuous improvement initiatives.

- Conduct regular analysis of procurement data to identify trends, opportunities for cost reduction, and process improvements.

- Provide guidance and support to internal stakeholders on procurement policies, procedures, and best practices.

- Stay current with industry trends, market conditions, and regulatory requirements related to procurement and supply chain management.

Requirements / Qualifications

Bachelor’s degree in supply chain/Business Administration/IT/Engineering or a related discipline.

- Minimum of 5-6 years of experience in procurement. Experience in IT procurement, Healthcare industry, formulation and review of procurement policies and procedures are advantageous.

- Proficiency in Ariba system management, including experience with purchase to order, source to contract management, and supplier collaboration.

- Strong negotiation skills and ability to drive cost savings initiatives.

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Detail-oriented with a focus on accuracy and quality.

- Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.

Internal ref: S

Regards,

Lini

Recruitment Consultant

R22108463

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Oversee daily operations of property portfolio
• Supervise and lead a team of property staff
• Manage property budgets, financials, and reporting
• Coordinate maintenance, repairs, and renovations
• Handle tenant relations, including move-ins, move-outs, and issue resolution
• Ensure compliance with property laws, regulations, and safety standards
• Liaise with external vendors, contractors, and service providers
• Develop strategies to maximize property value and occupancy rates
• Monitor market trends and implement improvements
• Provide regular updates and reports to senior management
• Ensure high tenant satisfaction and retention
• Resolve conflicts and manage lease agreements
• Maintain and improve property standards and curb appeal

Job Summary

We are looking for a seasoned Incident manager who will be overseeing the incident management process within an organization to ensure that incidents are promptly addressed and resolved.

Mandatory Skill-set

• Bachelor's degree in computer science, information technology, or related field;
• Atleast 5 years of experience in Incident Management;
• Capable of dissecting complex issues and identifying effective solutions;
• Demonstrated experience in IT incident management or a similar role, preferably within a fast-paced IT environment;
• Must have comprehensive knowledge of ITIL incident management principles and best practices;
• Proficient in using incident management tools and systems;
• Proficiency in project management, documentation, and task prioritization;
• Identify and understand the needs of stakeholders—individuals or groups invested in the outcome of an incident;
• Must have outstanding communication skills, capable of conveying technical information effectively to both technical and non-technical audiences;
• Able to excel under pressure and effectively prioritize tasks in a high-pressure IT environment.

Desired Skill-set

• Experience in a regulated industry;
• ITIL 4 certification;
• Experience with ServiceNow is advantageous.

Responsibilities

• Lead root cause analysis sessions to identify fundamental issues and preventive measures;
• Track follow-up actions to ensure timely resolution of problem tickets;
• Analyze and log problem tickets for future reference;
• Serve as the gatekeeper for all known errors;
• Monitor and report on Problem Management KPIs;
• Coordinate efforts across L2 and L3 support teams for timely incident resolution;
• Escalate cases involving process failures that delay resolution or result in SLA breaches;
• Attend regular incident review meetings to ensure open incidents are addressed promptly;
• Generate periodic service reports for stakeholders;
• Analyze incident trends to identify opportunities for improvement;
• Ensure incidents are documented accurately according to the Incident Management process;
• Conduct reviews of major incidents to capture insights and finalize improvement actions.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description

• Daily, weekly and monthly work planning and monitoring of all workshops operation.
• To lead, manage and motivate a team of production workforce & highly productive workshops operations (both internal & sites depots)
• Interacting and act as a bridge for communicating and communication for both levels up and across all departments and divisions of LexBuild.
• Working together and assist the senior management and other division heads to strategize development and execution planning.
• Monthly, quarterly, half-yearly and annual reporting and projection planning / presentation
• Any ad-hoc duties as assigned

Job Requirement

• Minimum Diploma in automobile-related.
• At least 5 years relevant working experience in a similar capacity..
• Possesses driving license.
• Experience in workshop management is essential.
• Good interpersonal and communication skills, particularly attuned to working well with others.
• Responsible, goal oriented and able to manage both direct and indirect staff.

Job Description

• Planning, developing, and directing multiple avenues of marketing strategies to drive sales.

• Leading and training teams of Marketing Associates.

• Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints.

• Analysing customer feedback and campaign performance.

• Identifying potential new markets and creating a plan to enter those markets.

• Partnering with product development and buying teams to estimate product demand.

• Overseeing social media accounts and websites to engage existing customers and establish positive public relations.

• Implementing search engine optimization (SEO) in online media.

• Researching trends and new marketing opportunities, and brainstorming ideas.

• Coordinating and producing financial documents for advertising campaigns, such as budgets, estimates, and contracts.

• Communicating and negotiating with ad agencies, employees, marketing staff, editors, and writers.

• Any other Ad-hoc duties from time to time.

Requirements

• Knowledge of marketing-related business practices, including advertising, market research, technology, and budgeting.

• Proficient with marketing-related software programs.

• Effective communication skills and adaptable communication style for interacting with team members, upper management, and clients.

• Time management and organization skills for planning and executing both large and small marketing projects and initiatives.

• Leadership skills to motivate team members and manage conflicts.

• Analytical and problem-solving skills for coming up with ideas to increase demand for products and services.

Responsibilities:

• Lead and guide the quantity surveying team in contracts administration to ensure quality and timely delivery of their assigned tasks and responsibilities.
• Negotiate with subcontractors and monitor their performance to ensure compliance and adherence to project timelines.
• Advise and resolve requests for equitable adjustments, contract disputes, and claims with clients, consultants, and subcontractors.
• Prepare and monitor project cost budgets and cash flow, track changes in design/construction work, manage variations, and adjust budget projections accordingly.
• Collaborate closely with the project team and oversee the quantity surveying team in the analysis, evaluation, and negotiation of quotations to ensure timely awarding of contracts to subcontractors and suppliers.
• Draft contractual correspondence and ensure the timely finalization of accounts with clients and subcontractors.
• Participate in the project tender process, including leading the team in tabulating quantities and pricing.
• Perform other duties as assigned.

Requirements:

• Degree in Building, Quantity Surveying, or equivalent.
• At least 8 years of relevant experience in the full cycle of construction project administration.
• Experience working in a Singapore Consultant Company is preferred.
• Experience with Singapore A1 Main Contractors and HDB BTO projects is an advantage.
• Strong planning and organizational skills to meet deadlines.
• Essential knowledge of cost economics.
• Strong command of English.

Job Purpose

Ensure smooth operation of all the Bar Outlets in all aspects, including bar stock, staffing, quality and cleanliness.

Responsible for the profitability of the Bar Operations.

Basic Functions:

1. Ensure that there is sufficient stock in all outlets, schedule staff, oversee operation, conducting monthly stock-take, submission of claims, control expenses and wastage of materials.
2. Responsible for the profitability of the Bar Operations.

Job duties in detail

1. Liaise with the F&B Operations Manager and Outlet Heads on operational aspects.
2. Communicate all matters to bar staff, explain objectives and expectations.
3. Arrange with relevant Department Heads on rectification of defects and other matters.
4. Prepare weekly duty roster, submit claims of staff.
5. Monitor revenue of beverage and tobacco items and compare to budget. Prepare actions to achieve sales target, observe staff performance and correct if necessary.
6. Prepare annual staff performance appraisal; ascertain that rules and regulations are abided by staff.
7. Handles complaints and bring such complaints and other relevant matters to the attention of the F&B Operations Manager.
8. Responsible for the efficient operation of the POS system and ensure that all Members’ Chits are accurately billed.
9. Responsible for the profitability of the Bar Operations.
10. Provide leadership and train staff.
11. Render full support to Banquet and Events; and other F&B Outlets when required.

1. Must qualify for mandatory documentations to work in Changi Airport (i.e. Airport Pass administered by Airport Police)

2. Rotational shift work (e.g. week 1 - 0800H to 1700H // week 2 - 1300H to 2200H // week 3 - 1800H to 0300H // week 4 - 0100H to 1000H etc)

3. Work environment subjected weather elements (i.e. no shelter at airport tarmac, under rain / sun)

4. Proficient communications in English (to liaise with various stakeholders operating at the flights)

5. Basic literacy in Microsoft office (for generating & submitting of daily operational / incident reports etc)

6. Point of contact for client's operational counterparts; to coordinate & implement changes as directed.

7. Possession a valid Airfield Driving Permit (ADP) would be a bonus.

Job Scope

Reporting to Sales Director

Create New Accounts

Assist Sales Department to reach monthly sales target

Assist Production Department in daily activities

Any related tasks as required.

Responsibilites

Ensure completion of Sales from Purchase Order to invoices upon job completion

Discussion of new Projects initiation with Customers and Production Department

Follow-up on quotations and project schedules

To visit overseas customers as and when the need arises

1.Project planning, including work program, cost and material projection.

2.Shop-drawings submission for Consultant's approval and follow-up with re-submission.

3.Attend Project Technical and NSC meetings.

4.Compile monthly project progress claim.

5.Prepare Variation Order.

6.Apply and prepare submission for authority testing and commissioning of project equipment

7.Submit as-built drawings, operation and maintenance manual.

8.Prepare project final account.

Minimum Qualification:Diploma in Electrical Engineering

Minimum Years of Experience:3 years relevant experience

Personal Qualities :Must be independent, Self-motivated & Hardworking.

Other Requirement:

1. Familiar with project management and supervision.

2. Able to interact with main-con and consultant.

3. Wide knowledge in Electrical Engineering.

4. Able to supervise a project team.

5. Familiar with QEHSM standard

Project Manager - 12-months Contract - Singapore

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement and growth.
• A dynamic, unique work environment with a collaborative culture.
• The chance to work on impactful projects that drive organizational change.

Job Summary:
We are seeking a highly skilled and experienced Project Manager with a solid Information Technology (IT) technical background to lead, manage, and drive complex, large-scale, enterprise-level projects. The ideal candidate will have a proven track record in project management, vendor management, and stakeholder communication, and be capable of successfully managing multiple priorities in a fast-paced environment. You will be responsible for ensuring that projects are delivered on time, within scope, and on budget while maintaining strong relationships with key stakeholders, including senior and C-level executives.

Key Responsibilities:

• Lead and manage end-to-end delivery of large-scale, complex IT projects, from planning and execution to completion, ensuring adherence to scope, schedule, and budget.
• Collaborate with cross-functional teams to define project objectives, timelines, and deliverables, and ensure alignment with organizational goals.
• Manage and monitor project budgets, timelines, and resources, taking corrective action when necessary to avoid delays or cost overruns.
• Effectively manage relationships with external vendors, ensuring performance and service delivery are in line with contractual agreements.
• Build and foster strong working relationships with key internal and external stakeholders, including senior and C-level executives, to manage expectations, drive buy-in, and secure necessary project resources and support.
• Deliver clear, concise, and regular project status updates to stakeholders, highlighting risks, issues, and mitigation plans.
• Develop and implement project plans, including scope, schedule, and resource allocation, in alignment with business and technical requirements.
• Navigate and thrive in a fast-paced environment, adapting to changing priorities and resolving issues in real-time.
• Lead risk management and issue resolution efforts, proactively identifying potential problems and developing strategies to mitigate impact.
• Ensure compliance with internal processes, standards, and best practices for project management, IT governance, and quality assurance.
• Maintain a strong focus on continuous improvement, implementing lessons learned from previous projects to improve future outcomes.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent experience).
• 5+ years of project management experience, with a focus on IT projects (enterprise-level, large-scale).
• Strong technical background with a solid understanding of IT systems, infrastructure, and software development processes.
• Proven ability to drive complex projects from initiation through to delivery, including managing multiple stakeholders, both internal and external.
• Experience with vendor management, ensuring alignment with project goals and timely, high-quality deliverables.
• Ability to effectively manage expectations and communicate complex technical concepts to non-technical stakeholders, especially senior and C-level executives.
• Strong problem-solving and decision-making skills, with the ability to identify risks and implement mitigation strategies.
• Exceptional communication skills, both written and verbal, with the ability to present to and engage senior leadership.
• Ability to thrive under pressure and handle multiple tasks and changing priorities in a fast-paced environment.
• PMP, Agile, or other relevant certifications preferred.
• Experience with project management tools (e.g., JIRA, MS Project, Trello, or similar) and methodologies (e.g., Agile, Waterfall, Scrum).

• Managing client relationshipsAccount managers are the main point of contact between a client and a company, and are responsible for ensuring that clients are satisfied and receive the support they need.
• Managing salesAccount managers are responsible for managing sales, including setting sales targets, generating and forecasting sales pipelines, and making regular sales performance reports.
• Resolving customer complaintsAccount managers are responsible for resolving customer complaints and disputes by providing effective solutions.
• Working with internal teamsAccount managers work with different internal teams to ensure that the client's needs are understood and met.
• Attending client meetingsAccount managers attend client meetings and are available to speak with clients whenever they need to get in touch.
• Leading project managementAccount managers may lead project management activities.
• Delivering presentationsAccount managers may deliver presentations to clients or to the company's management.

Account managers should have excellent communication and negotiation skills, and be customer service oriented. They should also have good product knowledge, and be familiar with CRM software and MS Office.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the peack

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas. The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in RMS accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

Responsibilities

• Coordinate and manage the site work at side with customers
• Manage issues on site and resolve them
• Assist in drafting the autocad drawing
• Maintain and update project documentation and drawings.
• Coordinate with sales team to meet deadlines and quality standards.
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Answer incoming calls and offering guidance to customer.
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Provide coaching and guidance to production team and fulfill all training needs for their future development

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Proficiency in AutoCAD
• Strong attention to detail and ability to interpret technical drawings.
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Degree in Business, Operations Management or related field
• Able to perform rotating shifts, including weekends and public holidays

Reporting to the Director, you play a vital and rewarding role in the dynamic & growing sales

team focusing in selling IT services & solutions to large SMEs & MNC customers. You are

responsible for a full sales cycle, from hunting to developing and bringing deals to closure.

Part of your account management effort, you will be also tasked to handle existing customers

with new IT projects and business opportunities. There will be excellent career progression for

you to become a team lead in the department & eventually heading a business unit of your

own, prior good results after a period of time.

• Carrying out direct sales activities to acquire new customers (B2B) by calling & visiting prospective customers through given company’s client base &/or own contacts
• Build good rapport and expand business opportunities with existing customers
• Attending weekly sales meeting and provide updates in sales developments
• Submitting sales funnels via cloud software timely & achieving monthly/ quarterly sales target
• Work closely with technical folks and key technology business partners on given leads, partnership events and business opportunities
• Bringing quotations to a sales closure and meeting monthly/quarterly sales target
• Assist in identifying business opportunities in Gebiz & related portal and submission ITQ (Invitation-to-Quote) timely, from time-to-time when needed
• Target on vertical sectors and familiar with their business’ ‘needs’ and ‘wants’
• Identifying customers’ requirements, prioritizing initiatives and executing good action plan to achieve success in this role

Requirements

• At least 3 years of corporate sales experience in relevant industry
• Minimum diploma & above in IT/ Business/ Marketing or related field
• Strong sales or business development background with proven track record in enterprise solutions selling
• Good exposure in selling IT services &/ or solutions e.g. network/ system infra, network security/ managed services/ maintenance support services
• Equipped with good presentation and negotiation skills
• Competencies in building executive level relationships – abilities to reach to decision makers & strong influencers
• Independent, resourceful, good analytical and communication skills
• Strong sense of responsibility, hardworking, able to perform under pressure
• Having a valid driving license is an advantage – vehicle will be provided after confirmation

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).