The Sales Support Assistant/ Executive, under direction of supervision, primary responsibility is to support the Sales & Marketing team.

The Sales Support Assistant/ Executive will actively participate in discussions across departments, Sales & Marketing / Operations / Customer Services, contributing to the growth of the sales operational plan.

• Handling all administrative duties for the Sales department
• Providing assistance to management team members and executives as needed
• Preparation of sales order and quotations for customers
• Transacting sales contracts and associated Purchase Orders into ERP system
• Communicating courteously with customers by telephone, email and face-to-face
• Providing information to customers on status of order
• Managing and monitoring trends for requests for quotation
• Ensuring all sales and associated procedures are strictly adhered to
• Involved in development of sales system to improve operational efficiencies and information storage
• Liaison with Finance to ensure terms of sales are acceptable for credit assurance
• Liaison with Finance to provide information on invoices generated
• Liaison with Logistics to provide information on shipping status
• Perform related duties and special projects as assigned

Job Responsibilities:

• Support the sales team for business related activities including quotations and price approval
• Track and follow up with request
• Work with Sales Operations team on business operational activities
• Support sales team on related business reporting and on-demand business reporting

Job Requirements:

• More than 2 year’s experience in a sales/marketing related position
• Familiarity with CRM systems eg. Salesforce, Zoho CRM etc.
• Excellent Excel skills
• Excellent communication skills
• Ability to speak Mandarin and/or Cantonese advantageous
• Ability to work in a high-pressure deadline driven environment

To find out more, kindly send your CV to [email protected].

• Should have experience or knowledge on Incident and Problem management.
• Health check and monitoring production system and job scheduling to ensure SLA is meet.
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
• Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
• Continuous improvement of the system, e.g. job automation, performance tuning.
• Should be able to identify and fix the bugs.
• Hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
• At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
• At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
• Good knowledge in Linux/Unix/Windows environment and scripting.
• Hands on experience on monitoring tools like Grafana has added advantage.
• Should be open to learn and adapt to new technologies.
• Knowledge on GIT Bitbucket and Jenkins has added advantage.
• Knowledge on Actimize/Hadoop has added advantage
• Willing to work on 24/7 rotating shift including night shift, weekends and Public holidays.

Interested candidates, you may WhatsApp resume to (65) 8337 5525

Please note that by submitting an application or resume to us, you would be deemed to have given your consent to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

OneLink HR Consultancy Pte. Ltd

Co. Reg. 201313178M│ EA Licence. R13C6505 │ EAP Reg. R1328207

Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us.

The Customer Support Director is the prime interface and point of escalation for any major issues arising from the customers. Issues can be related to technical, spares, quality, commercial, safety, flight operations or any related subjects.

As Customer Support Director, your objective will include:

· Developing strong understanding of customer airline operations and creating support actions that can improve their business

· Anticipate issues arising that can be of impact to customers’ operations

· Developing and maintaining relationships with a portfolio of Airlines.

· Coordinate cross-functional support activities for your list of assigned customers.

· Lobbying and working with internal stakeholders and/or external vendor(s) for solutions to support customers

· Promoting the products and services developed by the ATR Customer Service Directorate.

ACTIVITIES

· Ensure daily contact with the Customers assigned to him/her on major support matters

· Monitoring of customers’ fleet utilization and anticipate any support requirements

· Visit the assigned Customers on a regular basis, in order to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs

· Ensure the coordination of all support matters within AES as far as his/her assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers.

· Actively support AES’s Aircraft Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers in order to assess their specific needs

· Monitor Customer satisfaction and ensure proper communication is made on the matter

· Assist the Credit Management team in the efforts to collect on-time payments from the Customers

· Other duties as assigned.

PROFILE

· University degree or equivalent either in engineering or business management

· At least 7 years of professional experience in the following fields:

o Experience in an airline organization or in a position of customer support role

o Experience of aircraft manufacturer Customer Services organization and activities

· Understanding of aircraft systems and structures.

· Good knowledge of aircraft maintenance and operations.

· Commercial experience is a plus

· Ability to understand and synthesize complex issues and co-ordinate the activity of different working teams towards their resolution.

· Project management skills and ability to coordinate activities on a transversal basis Customer-orientation, communication and soft skills product quality conscious and understanding of operator’s constraints

· Frequent travelling is required

· Ability to work under stress conditions and ability to travel under short notice

· Languages: Fluent English. Chinese and French language speaking skill would be a plus.

· IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, and Outlook.

Job Description

-To provide transport support for the SYFC operations.

-To be responsible for the safety of the passengers when operating the SYFC vehicle (Van/Minibus).

-To oversee the maintenance of the SYFC vehicle and ensure they are in good operational condition and cleanliness.

-To carry out secondary duties as assigned.

Job Requirements

-Possess a valid Class 3 driving licence.

-Driver will require to communicate with staff and students. Knowledge of English language is essential as there will be airside tests required to obtain the relevant passes.

Other Information

- 0700hrs to 1500hrs or 1100hrs to 1900hrs (AM/PM shift on alternate weeks) from Tuesday to Saturday and 0700hrs to 1600hrs on alternate Sundays.

- Uniform (polo-tee) provided

- Work location at SYFC (Seletar area)

PURPOSE OF THE JOB

The purpose of the Manager Sales & Customer Support is both:

- to implement sales strategies to grow/develop PBE revenues from his geographical area and

- to manage the customer support team assigned to his geographical area.

OVERALL OBJECTIVES

The Manager Sales & Customer Support is part of the Engineering & Maintenance division of Air France and reports to the General Manager “Power By Event” activity based in Paris. He is responsible for all the commercial activities & business development efforts in his assigned geographical zone.

The Manager Sales & Customer Support will have direct hierarchical management of the other customer support team of his region.

In order to succeed, the Manager Sales & Customer Support should:

1. Perform market research & have the correct network on market to participate in the sale forecast

2. Build and maintain strong relationship with customers (airlines, MRO, lessors)

3. Reach the allocated local sales targets with respect to turnover per product

4. Provide reliable & accurate feedback of his sales results

5. Secure the launching of new customer contracts

6. Monitor the activity and performance of our Business Unit in regard to our contractual obligations

7. Contribute to maximize revenue from already existing contracts

8. Measure the customer satisfaction and takes all necessary actions to improve it

9. Mentor & train junior Sales & Customer Support Manager

10. Act as Deputy to the General Manager by taking responsibility & decisions on certain topics

11. Lead & Manage hierarchically the customer support team of this zone

12. Be Responsible for all trade compliance and export control conformity in this zone

KEY RESULTS AREA

1. Perform market research & have the correct network on market to participate in the sale forecast

- Participates in budget drawing up sharing his experience and knowledge of his portfolio.

- Participates in developing and implementing a Sales action plan, in some cases to be shared with the GEMCO

- Makes and updates the ranking of his allocated prospects and customers

- Provides reporting to the GEMCO for turnover achievement and sales perspectives

2. Build and maintain strong relationship with customers (airlines, MRO, lessors)

- Maps his/her portfolio (geographical area) by identifying and characterizing all entities (airlines, freighters, lessors…)

- Build trustful and robust relationships with prospects and turn them into loyal customers

- Regularly visit his/her customer to stay close and be able to anticipate their needs

- Provide unsolicited offers and answer in time to the customers RFPs

- Involve the AFI management when required

3. Reach the allocated local sales targets with respect to turnover per product

- Is responsible for the financial turnover results of his portfolio

- Develops new opportunities and converts these into new leads and organizes and coordinates the offer review when necessary

- Drives the negotiations with the customer and provides with a business analysis of the lead at the end of the negotiation (including risk analysis)

4. Provide reliable & accurate feedback of his sales results

- Ensures management is informed on a regular basis on all matters related to his/her portfolio

- Issue reporting & KPI to the management on revenues & profit margin of his/her portfolio

- Contributes positively to the communication and coordination with the GEMCO

- Reports on his activities including trip reports after each customer visit, meeting, MRO, or social event.

- Fills in and updates the internal database with customer intelligence & info

5. Secure the launching of new customer contracts

- Defines with the customer all particular conditions and procedures to implement the contract.

- Launches the implementation of the contract with all relevant actors in the operational units

- Performs first configuration of the contract within the IT systems (ASTRE, Descartes, SAP) and secures its updates for the contracts of her/his responsibility

6. Monitor the activity and performance of our Business Unit in regards to our contractual obligations

- Measures performance due to his/her customers (KPI)

- Ensures that action plans are taken by operational Business units to reach contractual commitments

- Secures reliable coordination and communication with the Operational Customer Expert (CSE)

- Ensures the measurement of the financial performance of the contract leads the operational units in reducing

the costs linked with the contract and is responsible to secure and/or improve the financial margin of the contract.

- Drives regular “Performance Review” meetings with the customer about the service provided

7. Contribute to maximize revenue from already existing contracts

- Secures that additional and/or excluded services are invoiced and paid accordingly

- Solves invoices disputes with the customer

- Manage directly operational deals for high value or large scope (thresholds TBD)

- Follow the deal operationally (quotation, delivery, invoice, IT update…)

- Negotiate conditions (availability, pricing …) with the Product if necessary

- Contributes to the debt reduction

- Supports the transfer of customers from PBE to PBH, when deemed relevant by the Head of Customer Services: facilitates contacts, provides analyses of customer needs, favors sales speech, and facilitates contract negotiation.

8. Measure the customer satisfaction and takes all necessary actions to improve it

- Presents the customer satisfaction questionnaire to the customers (at least once a year for significant customers), collecting the answers and filling in the related database

- Participates in analyzing and synthesizing regularly the Business Unit satisfaction results for regular reporting in the BU Management meeting and to the Marketing department

- Participates in defining the action plan to improve the customer satisfaction

9. Mentor & train junior Sales & Customer Support Manager

- Mentor & guide younger CSM to learn and progress by sharing his experience

- Leads “lesson learned” sessions and provides debriefing to all the teams, support the whole team continuous improvement

- Gathers the team around the company’s targets and is able to create a positive and efficient team spirit

- Solves any conflicts in the team and create a trusty atmosphere

10. Act as Deputy to the General Manager by taking responsibility & decisions on certain topics

- Cooperation: Go beyond his scope and take the lead on some transversal topics in the benefit of the department

- Leadership: Knows how to convince external shareholders and management to take support our priorities.

- Performance: Get highly involved in helping the department to reach our revenue targets and budget reduction

- Transformation: Always challenge existing process and proactively work to simplify and share good practices

11. Lead & Manage hierarchically the customer support team of this zone

- Be Responsible for all commercial activities & business development efforts in his zone

- Define the commercial strategy for the team to achieve the assigned sale targets

- Hire, Manage, coach, Assess the team members performance to help them for their professional development

- Help the team to become autonomous and to take initiative. Gives clear prioritizes to the team and make sure everybody works in the same direction.

- Follow the workload vs available resources for his team and propose corrective actions when needed

- Solve any disputes, conflict that may occur in the team and make sure the team delivers

12. Be Responsible for all trade compliance and export control conformity in this zone

- As team manager, the Senior Sales & Customer support is responsible for all trade compliance requirements in his zone

- Perform screening and approves every new customer on his zone

- Raise awareness about trade compliance and export control requirements through his team

MAIN INTERFACES

External

• Customers & Prospects (airlines, lessors, MRO, etc.)

• Industrial partners (Airbus, Boeing, OEMs…)

Internal

• Account Sales Managers

• AFI KLM E&M Marketing &communication department

• Legal, Finance and Procurement

• Logistic Centers

• Shop Managers

• Customer Pricing Officers

• Customer Support Experts

• Customer Quotation Officers

REQUIRED KNOWLEDGE

• At least 10years of Component Products knowledge

• Commercial experience in selling component repairs, loans & exchanges

• Very good knowledge of Air France Industries environment & network

• Fluent in French as regular interactions with (French) management and (French) partner Sabena Technics

• Experience in multi-cultural team management

• Political sensitivity

COMPETENCIES

• Customer Focus

• Cross cultural awareness

• Excellence

• Team player

• Curiosity & Autonomy

• Excellent communication skills

• Problem solving minded

Job Objectives

• Ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and to keep the fleet flying with high level of safety and reliability.
• Collect network technical issues and assist to prepare detailed impact analysis for product improvement.
• Prepare In-Service Incident Report (ISIR) and coordinate incident/accident investigation process.
• Organize regular visits to the customers, as applicable.

​

​Primary responsibilities

• Support AOG (Aircraft On Ground) hotline and answer technical queries from customers and customer centers in the Asia Pacific region.
• Appraise product structure defects/damages to facilitate generation of RDAS (Repair Design Approval Sheet)
• Participate in technical event analysis at Group level (with L3 experts).
• Collect in-service fleet data on critical technical issues for product improvement processes at Group level.
• Prepare ISIR and coordinate the incident/accident investigations process with the Group.
• Support regular visits to the customers.
• Support technical briefings for customer centers and network partners.
• Support customer program management review meetings.
• Conduct technical orientation training for new colleagues

Requirements

• Recognized Aerospace or Engineering Bachelor's Degree, or related
• Previous working experience as a CAAS (Civil Aviation Authority of Singapore) (or equivalent) Licensed Aircraft Maintenance Engineer
• At least five years working experience in helicopter maintenance
• Operational Knowledge of EASA (European Union Aviation Safety Agency) and CAAS regulations for Part 145 and Part 66
• Effective written and oral communication skills in English; Ability to speak in Mandarin would be advantageous to be able to liaise effectively with customers based in China
• Computer literate with a good knowledge of Microsoft Office applications

Job Objectives

• Supporting with IT Incidents and Service Requests globally via company IT platform
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Purchase equipment and ensure asset management is done according to company processes
• Ensure that IAM activities are done with proper attention and care
• Capture and share knowledge through written Knowledge Articles
• Work closely with the different Service Desks within the organization of Airbus

Job Responsibilities

• Ensure that all technical related IT ticket is resolved within the timeframe and ensure satisfactory
• Ensure that users are running on a stable and supported PC environment
• Ensure that Satair has a stable and updated user platform that fits the overall business requirements
• Manage client software composition and version through official tools
• Monitor automatic jobs and resolve or escalate any issues
• Monitor hardware and interfaces to external parties
• Manage software and ensure that Satair has paid for all licenses in use
• Manage printer setup and other peripheral equipment and support it
• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
• Ensure procurement of IT equipment
• Keep hardware and software register updated
• Ensure management of PC pool and other lending equipment
• Actively participate in regional activities identified and described by central IT
• Ensure availability in the 24/7 IT Support
• Support the functional head in local IT related communications
• Support local IT related project / work initiatives

Secondary Responsibilities

• Participate in trouble shooting and solving issues on the central IS/IT solution
• Assist staff with advice and guidance in the use of the Satair’s systems
• Prepare and create documentation for Satair systems within the remit
• Participate in the technical documentation of Satair’s IT set-up and operational procedures
• Participate and contribute in IS/IT projects
• Contribute with input to the KPI reporting
• Participate in improving the service to the organization
• Participate with input to improve the stability of the IS/IT solution

Job Requirements

• Broad understanding of IT (hardware, software, network, communication)
• A good understanding of the following will be an advantage:
• Network topics such as DHCP, and DNS
• Printer troubleshooting and Print Management
• Ideally, experience with IT Asset Life Cycle Management (CMDB)
• Ideally, experience with writing documentation, as this experience will be required when writing knowledge articles.
• ITIL Foundation certified
• Bachelor or 1+ years experience within IT Support
• Fluent in English both written and verbally
• Written skills that demonstrates structure
• Can offer valid references to attest your skills/personality
• Customer-minded
• Strong team player
• Excellent communication skills including public speaking
• Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
• Ability to balance and align varying interests of stakeholders
• Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders
• Ability to work in an international context

Job Description:

- Educate clients on Financial Plans & Advices.

- Attend to calls and enquiries.

- Administration

Requirements:

- Min Local Diploma or Any Degree

- Singapore Citizen/ Singapore PR

- NS Completion (For Male)

Trainings will be provided, open to all with/ without experience.

Whatsapp Text to 89228505 or Email [email protected] to apply.

Job Description:

• Serve as receptionist or first-line liaison to internal and external contacts and provide general office support, greet clients and visitors with a positive, helpful attitude.
• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Assisting with a variety of administrative tasks including answering phone calls, copying, faxing, taking notes, scheduling appointment.
• Assist Operations Team for flight logistics with various projects, new and on-going, including but not limited to make Flight/Hotel/Catering/Car rental reservations for crews.
• Arranging delivery and/or pick up documents, equipment, or supplies
• Ad hoc data entry and administrative assignments

Qualifications:

• Diploma holder or equivalent with experience in administrative or customer services.
• Must be fluent in English (both written and spoken) and possess excellent communication skills
• Consistent, Professional dress, and manner.
• Proficient in using Microsoft Office (Excel, Word)
• Able to contribute positively as part of a team, helping out with various task as required.

Benefits:

We offer a comprehensive Salary and Benefits package to all eligible employees, commensurate with their experience and qualifications including:

• Health Insurance: We provide medical, dental, and vision insurance plans to help stay healthy and financially secure.
• Paid Time Off: We provide generous paid time off to help you balance work and personal life, including vacation, sick leave, and holidays.
• Professional Development: We offer opportunities for professional growth and development, including skills upgrading and training programmes.