Position: Production Support (IHS Markit EDM solutions, Tectia scripting, Control-M)
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Alexandra

Key Skills:
- IHS Markit EDM solutions
- MS SQL Database knowledge
- Windows NT batch, Tectia SFTP scripts skills
- Asset Management Business functional knowledge

Job Objectives

• To provide proactive, timely, effective and efficient support to the business users
• To perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs
• To own issues and projects, and work with the various teams to develop solutions for the users
• To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

Responsibilities:

• The Production Support person is responsible for managing the Enterprise Data Management application including web GUI, SQL database and Tectia SFTP batch scripts.
• Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management
• Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
• Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
• Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
• Embrace standard Change Control Management practices, procedures and guidelines for application releases
• Engage vendor to provide solutions for the stability and sustainability of the production environment.
• Participate in annual DR/BCM activities or infrastructure related upgrade
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Job Requirements:

• Knowledge in HIS Markit EDM solution, MS SQL database, Windows/Tectia scripts, control-m job scheduling
• Min. Diploma in Computer Science / Engineering or related disciplines
• Min. 2 years of hands-on application management experience, preferably in the Asset Management business
• Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler
• Good team player, Independent, proactive and self-starter with excellent interpersonal and communication skills

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description

• Review and validate the quality of the Customer Due Diligence (CDD) and Know Your Customer (KYC) information on the bank's customers, in line with policies, at onboarding and periodic reviews.
• Keep abreast with regulatory changes, assist the Compliance Manager in managing and monitoring new regulatory changes as well as updating SOPs to comply with regulatory requirements.
• Provide advice to relevant business and support functions, on compliance, KYC/CDD issues.
• Assist with CRS validation and reporting.
• Carry out periodic testing of relevant policies and procedures, to ensure that they are being correctly carried out.
• Other ad-hoc tasks and projects as assigned by the Compliance Manager.

Requirements

• A recognized University Degree.
• Experience in KYC/client onboarding/periodic review role.
• Meticulous and detail oriented.
• Possess strong analytical, written, and verbal communication skills.
• Proficiency in Mandarin is an advantage as the role requires understanding documents in Mandarin from Head Office.
• Previous experience working in Banks will be an added advantage.

Responsibilities

• Gather, collate, and analyse requirements from business users and provide clear functional specifications for enhancements to ALM Risk Systems.

• Perform impact analysis of enhancement requests on existing processes.

• Design solutions that are sound, adequate, and forward-looking to address ALM business requirements.

• Plan, schedule and execute to deliverable objectives from initiation till successful implementation within agreed timelines.

• Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables.

• Perform User Acceptance Testing, Regression Testing, Simulation Testing and Live verification to ensure system deliveries meet requirements objectives.

• Formulate a Roadmap for ALM Risk Systems that continually address existing and potential business needs.

• Provide functional support to business users and co-manage ALM Risk System production issues with technology partners.

Requirements

• Degree in Banking, Financial Engineering, Computer Science or any other related quantitative discipline with about 1 to 5 years’ relevant experience in business analysis area

• Understanding and experience in the area of ALM Risk, including Liquidity Risk and Interest Rate Risk, specifically LCR, NSFR, MCO, IRRBB is preferred.

• Prior experience in implementing or managing an ALM Risk System would be an advantage.

• Prior business analysis experience of interfacing between IT Teams and end Users and translating / documenting business requirements into documents that can be used by IT Teams for development of systems solutions.

• Knowledge of machine learning and AI usage would be useful.

• Strong inter-personal, communication, presentation, analytical and problem-solving skills

• Proficient in SQL and Excel

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

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Company overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

Nomura's IT department provides technology solutions to support the company's business activities. The team works closely with senior leadership, business units, and stakeholders to develop and implement effective IT strategies, providing guidance on technology selection and implementation while ensuring system reliability, security, and scalability. Nomura's IT team specializes in software development, infrastructure management, cybersecurity, and data analytics and is known for providing exceptional service to clients. With a strong track record and commitment to innovation and global reach, Nomura's IT department is well-positioned to continue driving growth and success in the financial industry.

Function Overview

• International Wealth Management (IWM) in Nomura has been expanding its business. Over last years – several enhancements are ongoing on continuous basis including expanding newer set of applications in IWM application landscape
• This job role – will report head of IWM production support in Singapore
• This job would entail working in shifts
• Good knowledge of Avaloq Banking System is a must

Job Responsibilities

• Primary responsibility of the candidate will be to provide L1/L2 technical support for all applications used by wealth management technology including Avaloq, Marginman and many others
• Manage day to day production issues including daily health checks of all applications and processes
• Working closely with various stake holders like business users, development staffs and infrastructure teams. Prioritize, mitigate or resolve issues and/or minimize outages
• Responsible for availability, incident, problem and capacity management for all applications in scope
• Maintain high performance and availability of production environment including ensuing batch monitoring during late shifts
• Monitor critical components of the system and troubleshoot problem areas
• Liaise with users to ensure production incidents are resolved on a timely basis and that remedial actions are taken. Manage and keep track of production issues, follow up incident post mortem to mitigate root cause
• Work closely with regional IT teams (cross IT BUs) to maintain effective up-stream & down-stream processing
• Implement continuous process improvements including but not limited to Policies and procedures and production monitoring
• Participate in business continuity planning and exercises
• Participate/support in regional and/or global projects

Job Requirements

• University graduate in Information Technology
• Minimum 7 years of experience in application support
• Must have experience in banking environment/ financial institution with the understanding in FX/MM/Equity/Derivatives and associated front to back operational workflow
• ITIL v3 or similar qualifications with Java, Oracle, Unix/Linux, Sybase technologies
• Able to work with sense of urgency under multiple deadlines, can organize and deliver with minimal supervision
• Excellent analytical and problem solving skills; Willing to learn and able to adapt to different technologies
• Self-motivated, responsible and reliable team player

Essential technical skills:

• Experienced in both banking / financial services supporting large applications
• Hands on experience in Unix/Linux, Oracle/Sybase, Java technologies, Avaloq and Marginman
• Experience in production support including managing incident & problem management
• Experienced in supporting Wealth Management system/Order Management system/ Execution Management System
• Experience in disaster recovery planning and test execution

Preferred:

• Completed Avaloq Certification training
• Knowledge of market data and financial models will be advantage
• Practical understanding of FIX protocol
• Understanding on cloud operations, micro services, python/perl and excel skill
• Communicates well & across all levels.

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

SFID: 5246

Are you a tech leader passionate about building high-performing teams and ensuring exceptional application uptime?

Morgan Mckinley is seeking a motivated and experienced Application Support Lead to join our dynamic team!

In this role, you will:

• Lead and mentor a team of application support specialists, fostering their growth and development.
• Tackle complex technical issues related to .NET, Java, and SQL/Database applications.
• Proactively improve application performance and stability through innovative solutions.
• Collaborate closely with development teams to identify and fix bugs.
• Manage vendor relationships for optimal service and timely resolution of support requests.
• Build strong relationships with internal stakeholders across business, IT, and management.
• Champion continuous improvement by developing and implementing process enhancements.
• Stay ahead of the curve by learning the latest technologies and trends in application support.

Are you a perfect fit? You'll have:

• A Bachelor's degree in CS, IT, or a related field (Master's preferred).
• 5+ years of experience in application support, 2+ in a leadership role.
• Proven track record of troubleshooting and resolving complex technical issues.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• A knack for thriving in fast-paced, team-oriented environments.
• Network and infrastructure management experience a plus.
• Vendor management and stakeholder relationship building skills.
• ITIL or similar methodology experience preferred.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345

Position: Production Support Analyst
Employment Type: 6-month Agency Contract (Highly Renewable)
Location: Alexandra Road
Mode of Work: Hybrid

Key Skills:

• Swift Product Skills: Retail / Wholesale banking support, AML, AMH, Wealth Management
• Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell Scripting)
• Database & Tools: Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana
• Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

Job Objectives

• We are seeking a skilled and experienced application production support to oversee and manage various projects within our prod support team.
• The ideal candidate will have a strong background in the project management, particularly with prod support env, and possess excellent org and comm skills.
• This role will primarily focus on coordinating and managing projects related to the maintenance and enhancement of our prod systems, ensuring timely delivery, stability, and high-quality results.

Key Responsibilities:

• Key point of contact for development team to coordinate / validate on the production readiness, change quality, observability, resilience, and production risk
• Identify and mitigate project risk, proactively addressing potential issues to minimize potential disruptions to production operations
• Serve as the primary point of contact for project-related communications, providing regular updates to stakeholders on project status, milestones, and any changes in scope or requirements.
• Facilitate the resolution of project-related issues and conflicts, working collaboratively with team members and stakeholders to find effective solutions
• Maintain accurate project documentation, including project plans, meeting minutes, status reports, and other relevant records.
• Identify opportunities for process improvements and efficiencies within the production support team, implementing best practices to enhance overall project delivery and performance.
• Ensure compliance with company policies, procedures, and regulatory requirements throughout the project lifecycle.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Manage and respond to users on timely manner for reported production issues/clarification

Job Requirements:

• Minimum 10 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, Control-M, Splunk
• Proven experience in project management, particularly in a production support environment
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.
• This is a temporary position with an expected duration of 6 months, with the possibility of extension based on project needs and performance.

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

The APAC Senior Tax Analyst is a core member of the ServiceNow Corporate Tax Team, with the primary responsibility of supporting the Tax Director - APAC in all external and internal tax reporting requirements for our legal entities in APAC region.  You must have the ability to operate independently in a fast-paced environment and to work closely and proactively with numerous functional teams across our organization. This position will be based in Singapore.

• Support tax compliance for ServiceNow entities in the APAC region.  Prepare workpapers, coordinate with third party tax advisors to file corporate income returns and arrange for tax payments.
• Collaborate cross functionally with external statutory auditors and Financial Reporting Team to prepare or review tax disclosures in the statutory financial statements. 
• Prepare income tax provision for APAC entities for USGAAP and local GAAP purposes, including current and deferred tax, tax payable reconciliations, tax accounts roll-forward and return-to-provision true-up.
• Support transfer pricing such as intercompany transactions analysis and local transfer pricing documentation.
• Provide support for tax audits and tax controversy matters in the region.
• Assist in M&A and tax planning/ restructuring projects, including modelling related tax impacts.
• Identify opportunities for process improvements to streamline and automate tax-related procedures.
• Support internal control testing and maintain SOX documentation and processes.
• Build collaborative working relationships with Legal, Accounting, FP&A, and Corporate Development Teams.  Effective communication of tax considerations to business stakeholders.
• Research and evaluate tax impact of current and proposed tax legislation.
• Other ad hoc tax projects as needed.

Team Summary

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.

The Tech Support Analyst team is a global Level 2 Client Services function within Cybersource. It carries responsibility for investigating and solving Cybersource product queries submitted by the client (Direct/Channel Reseller, the global Level 1 team, and other internal stakeholders). The role liaises regularly with numerous departments internally example: Account Management, Pre-Sales, Technical Account Manager, Back-Office teams to name a few.

What an Associate, Tech Support Analyst does at Visa:

The Tech Support Analyst team is a Tier 2 Client Services team tasked with supporting and assisting online and point of sale merchants, acquiring banks and partners using all Cybersource Enterprise products and services. The candidate will be responsible for providing web support, direct phone, and email to our clients. These will include assisting new and existing clients with setup of Cybersource’s digital/online payment services, educating client on the use of our enterprise business center, reports and continuing to resolve any hurdle the client might face during the interaction with the Support Analyst.

The candidate will work with other teams inside and outside the Client Service organization, provide product training, and interface with customers on a regular basis. Work streams covered by this role are scheduled, proactive & reactive in nature making this one of the most varied & flexible roles within the company. The role carries implicit leadership principle, so whilst there is no management of staff, the candidate will be required to work independently, flag concern, display accurate interpretation and response as a world class client services organization.

In this role, you are expected to:

• Accurately Interpret and response client queries on Cybersource Product and services
• Troubleshoot, replicate, and escalate product and services concern with Level 3 teams
• Using processing driven methodology
• Provide excellence client service standard
• Enter pertinent case data into CRM to track progress
• Liaise with appropriate internal teams and external parties to resolve outstanding client issues with Cybersource’s products and services
• Maintain expert knowledge of Cybersource products and services through training and self-study
• Own and maintain internal process documentation and Knowledge Base articles
• Configure internal systems to enable effective processing for clients using our services
• Offer knowledge sharing and internal support to local / global team

Why this is important to Visa?

The Level 2 function within Cybersource is a crucial client facing role in ensuring that various stakeholders are aware of challenges faced by the front-line teams and how these relate our products and requirements within an ever-changing landscape.

The function serves to display the wealth of product knowledge to our clients and our understanding on how we can help support their businesses.

Projects you will be a part of:

This role will involve process improvement and ad-hoc project assigned by the management team. The goals of these project are to improve and enhance service level targets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Company

Our client is a leading, data driven insurance business and looking for a Data Business Analyst to join their impactful analytics team. They are seeking to build a team of Data Business Analysts who can act as a bridge between technology and business to work on data solutions. This is a 12-month contract role with a high potential of an extension or conversion upon for good performance.

The Role

• Work with Business Stakeholders, Project Managers and Technology teams to assist in the implementation and maintenance of data projects.
• Work with business stakeholders to understand business requirements and translate business requirements into data requirements.
• Conduct data mapping workshops with technology teams and business stakeholders to source for required data.
• Create validation datasets for business stakeholders to ensure requirements are met.
• Provide ETL team with clear understanding of data mapping and discuss on potential code optimisation.
• Work with business stakeholders to come up with data quality rules.
• Engage with both business and technology stakeholders during testing, driving defect investigation and resolution.
• Support change requests by assessing impact on downstream processes and driving required changes in mapping.
• Support documentation of data-related artefacts required for compliance with data governance.

Your Profile

• Degree in Mathematics / Statistics / Analytics/ Technology/ Business or a relevant discipline
• 3 to 5 years of experience in a business analyst or data analyst role working with business stakeholders
• Working experience in at least one project related to business intelligence, reporting or data warehousing
• Advanced proficiency in SQL, or any other data querying language
• Advanced proficiency in Microsoft Excel and PowerPoint
• Proficient knowledge of Tableau, Power BI, or other business intelligence tools
• Solid communication skills and experience in collaborating with different team members from business and technology
• Insurance domain knowledge is an added advantage

Having 1 or more of the following experiences

• Working knowledge in database and system design
• Working knowledge about querying data, data visualization and data analysis
• Performed in the role of a business analyst in analytics or reporting capacity

Apply Today

Please send your resume, in WORD format only and quote reference number GO12900768, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.: 1989404

• Perm
• At least 3 years of experience in business, finance and data analysis for P&L foreacasting and budgeting.
• Strong communicator and able to present data to senior management.

Job Description

• Collect, analyze, and interpret data to identify trends, patterns, and potential areas for enhancing vessel financial performance.
• Develop insightful analysis and assist internal stakeholders to provide recommendations with the objective of financial improvement.
• Track and submit monthly KPI Report to management.
• Manage business unit’s / sub-business units’ implementation of improvement actions.
• Conduct benchmarking exercises.
• Analyse data and provide insights for P&L forecasting and budgeting.

• Bachelor’s degree in either business administration, accounting, data science, statistics, mathematics, or similar subject from a recognized university.
• Minimum 3 years of relevant working experience.
• The expertise to deep-dive and gain insights from data is a must.
• Excellent charting and graphical representation skills to enable effective communication of insights to management.
• Driven and a self-starter who enjoys working in a fast-paced environment.
• Excellent problem-solving skills and a proactive approach to challenges.
• Proficiency in data analysis, Microsoft Excel and MS PowerPoint. SAP is a plus.
• Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal and external stakeholders.

• Perm
• Medical
• Insurance Coverage
• Bonus

It’s an exciting time for Everest Re Group, Ltd. (“Everest”)! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets.

Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the US, Europe, Canada, Singapore and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.

At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them.

The Role

The candidate will be an integral part of Asia Pacific’s team and working closely with Analytics and Underwriting teams providing analytical and reinsurance solutions across various lines of business such as Property, Casualty, Cyber, Motor, Marine, Structured Solutions, Agriculture, Accident, Health etc.

Responsibilities include but not limited to:

• Work on Big Data available (both internal and external) to provide useful information to various stakeholders
• Perform analytical reviews on portfolio to improve profitability and growth

Qualifications, Education & Experience:

• 2 - 5 years of experience in an analytical role at an Insurer, Reinsurer, Broker, or Consulting Firm
• Strong skills in MS Excel, Access, SQL, Python and other computing skills essential for analysis of big data
• Minimum Bachelor’s Degree

Roles and Responsibilities:

• Analyze current and past financial information (e.g., profit loss accounts, financial statements, working capital, costs, prices, expenses, revenues, rates of return)
• Analyze external economic conditions and impact on business operations
• Develop financial models and providing financial forecasts to support organizational decision making
• Measure and forecast potential impacts of financial transactions and corporate development activities
• Develop automated reporting and forecasting tools for more efficient use of data, including review of report/analysis methods to improve quality of reporting and analysis
• Drive continuous improvement activities in the areas of planning and forecasting, reporting and analysis
• Experience in coordinating for due diligence including financial and tax due diligence will be an added advantage.
• Other duties as assigned

Requirements:

• Bachelor’s Degree in Accounting, Finance, or related field required
• 3+ years of progressive relevant experience as an accountant, auditor or computer programmer analyst
• Thorough understanding of Generally Accepted Accounting Principles (GAAP)
• Thorough understanding of Generally Accepted Auditing Standards
• Strong complex problem solving and analytical abilities
• Ability to work closely with Senior Management within a fast-growing, entrepreneurial environment

*We regret that only shortlisted candidates who applied through Linkedin and/or Jobsbank will be notified.

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

CoreTRM provides a cloud-based E/CTRM software platform to Oil and Commodity Trading organisations in Singapore and around the world.

https://coretrm.com/

E/CTRM stands for Energy/Commodity Trading and Risk Management software. Our platform allows trading organizations to handle and simplify the full trade lifecycle of physical and derivative trades from trade capture, through operational logistics, to financial settlement.

Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time.

Due to rapid expansion and business needs, we are now looking for a Support Analyst to assist clients using our platform.

Responsibilities

• Provide Level 1 and Level 2 support via email, IM and phone to existing clients
• Log all support issues in the company issue tracking system
• Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
• Perform ongoing configuration of support issues
• Work with new clients to ensure smooth transition from implementation to support
• Resolve or explain issues to client satisfaction
• Escalate issues to the development team when appropriate
• Raise change requests for platform enhancements
• Liaise with CoreTRM product developers on changes and enhancements
• Follow CoreTRM standards, procedures, and policies
• Provide after work hours phone stand-by support (on shift with other support analysts) and/or ah-hoc cover for other support analysts (including overseas ones) when needed
• Other ad-hoc duties if needed

Requirements

• IT knowledge/skills is helpful but not a must
• Understanding of oil trading is helpful but not a must
• Excellent communication and analytical skills
• Ability to thrive in a very fast-paced and dynamic environment

NOTE: This is a client-facing role, and not an IT role. Our software is so well-designed that only some basic understanding of IT is sufficient. Ideally, the suitable candidate is a believer of systems and interested to know more about the world and processes of oil trading.

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Our client is the world’s leading producer of Niobium, a chemical element/mineral resource that primarily improves the strength of steel and has many different applications. The nature of their business involves the extraction, processing, manufacturing, and marketing of this chemical element, developing and providing technology for each application and final product. The task is to add value to the supply chain where the element is used. This element is widely used in structures for buildings, bridges and façades, structures of automotive bodies and in superconducting magnets of MRI scanners and hot parts of aeronautic engines, to name but a few examples. They work closely with a variety of industries involved in steel production, welding, nuclear, and electronics, and dedicate their special attention to their customers, wherever they may be globally.

Due to expansion within Asia, they are seeking an Inside Sales Analyst to focus on back-office sales administration, analysis and to provide support for the commercial team. This role is a fit for someone experienced in analysis and with expertise in excel files, power point presentations and familiar with SAP systems. For this position it is desirable to have experience in commercial planning and back-office activities and a personality that can work with a variety of different stakeholders while fostering teamwork.

KEY RESPONSIBILITIES

INSIDE SALES ANALYST - SINGAPORE

Responsibilities:

· Execute with a final supervision of the general manager the Price Adjustment (applicable to our partners in Japan and China).

· Track the Sales Orders to our partners and guarantee that the entire process will happen in accordance with the S&OP agreements (delivery, inventory, forecast and invoicing to the final customers).

· Execute the forecast analysis to support the commercial team (ensuring the deadlines of updates and bringing analysis to assist the commercial team).

· Lead and provide analysis to the GMs and commercial team for the budget process and consolidate the upload of information in SAP and in the official spreadsheet provided by the Market intelligence department.

· Prepare the material for the commercial teamwork on the competition information and do the consolidation and upload of the information.

· Operate the spreadsheet developed by Pricing department to Modeling / Do a price simulation for different scenarios (and the impact in volume and average price)

· Execute, with the forecast information, the customer credit analysis to anticipate delivery problems (which can occur if the customer does not anticipate payment, or the commercial does not obtain a credit limit or payment terms reviewed and approved by the financial area).

· Do the assessment to customers and/or partners to identify opportunities (mill configuration, segmentation, grades, capillarity of contacts).

· Execute analysis to sponsor the portfolio review process (SKU) – working together with the logistics team.

· Update and do analysis for the KPIs of the office (individual and team KPIs).

· Consolidate information on contracts/commercial agreements with customers in the region in a standardized way (Price, Payment Terms, Volume forecasted; Incoterm, Product specification align with each customer).

· Analyze and monitor the achievement of contracts/commercial agreements.

· Be the focal point to connect commercial improvements or solving commercial issues to teams in HQ via Commercial Planning department.

· Be the focal point to support and ensure that all departments in the offices have clear and well-defined work instructions and procedures.

· Be the SAP S/4 Hana project focal point to connect with the HQ team.

· Prepare presentations (ppts) and supporting material for promotional commercial activities.

· Establish the connection with the market intelligence department to create the draft strategy to explore new markets.

· Build relationships across the organization.

Desired Qualifications and Experience

· More than 5 years of experience in Inside Sales or back-office sales administration

· Excellent levels of customer service experience within international marketplaces

· Previous usage of SAP

· Exceptional interpersonal and relationship building skills.

· Driven to succeed and renowned for strategic business thinking and solution-focused approach.

· Highly numerate and able to conduct analysis and cate forecasts.

· Excellent communication, interpersonal and presentation skills

· Ability to write clear and objective reports and business correspondences.

· Ability to effectively support, present information and respond to requests from managers, colleagues, partners, representatives, and customers.

· Good problem solving and analytical skills to be able to define problems, collect data, establish facts, and draw valid conclusions.

· High level of computer literacy in MS Office – Word, Excel, and PowerPoint.

Personal Attributes:

· Team player

· Diplomatic

· Honest, open, and direct

· Good communicator

· Self-motivated

Competencies:

· Bachelor’s degree in administration, Business, Economics

· Proficient Microsoft Office (Excel, PowerPoint, Word)

· Knowledge in SAP

· Advanced problem-solving skills.

· Proficient verbal and written communication skills

· Fluency in English and Mandarin

Key Responsibilities

• Provide technical support for network infrastructure, including routers, switches, firewalls, and other network equipment.
• Install, configure, and maintain network systems and equipment.
• Monitor network performance and troubleshoot issues as needed.
• Collaborate with other team members to ensure the network infrastructure meets the needs of the organization.
• Handle administration work and other adhoc projects
• Need to be on standby for weekends activities

Qualifications

• Minimum of 3 years of experience in a similar role.
• Strong knowledge of network infrastructure, including routers, switches, firewalls, and other network equipment.
• Experience with network protocols, including TCP/IP, DNS, and DHCP.
• Excellent problem-solving and troubleshooting skills.

Hawksford – Thinking Beyond Tomorrow

With nearly 500 professionals across 15 locations, our clients are at the centre of everything we do.

We are committed to making every interaction meaningful and productive, and this is the case for all our institutional, entrepreneurial, and high-net-worth clients across the globe. We have helped families to take care of their wealth, entrepreneurs to succeed, multinational companies to operate and transact, and funds to maximise their returns.

Read our Customer Stories to learn more about our commitment and solutions that are tailored specifically to our clients.

Singapore is a magnet for entrepreneurs, high-net-worth families and businesses seeking to make the most of all that Asia has to offer. It is widely recognised as a leading global financial centre and having a pro-business environment.

Hawksford Singapore is one of the leading trust and corporate service providers in the country and have helped more than 1,000 businesses successfully incorporate in the city-state. As this market evolves, we encourage people of all skill levels to work with us, both for clients and candidates.

Apply today to discover how you can make a meaningful impact with Hawksford Singapore!

Job Description:

As a Business Support Assistant, the primary responsibility involves meticulously organizing and transferring digital documents and folders into designated folders within the Microsoft SharePoint database.

The ideal candidate ensures the accurate sorting and storage of documents, contributing to the efficient management of information within the organization. While prior experience with Microsoft SharePoint is considered an added advantage, the role is open to individuals with the capability and enthusiasm to quickly grasp and adapt to SharePoint functionalities.

You will become part of the global operations and business support team, working together with other operation managers, supervisors, and support assistants.

We need someone who should demonstrate proficiency in the Microsoft Office Suite, showcasing a keen willingness to learn and a strong attention to detail.

You’ll make Hawksford Singapore an employer of choice with:

Key Responsibilities:

• Responsible for ensuring digital documents and folders are accurately sorted, stored and transferred into respective folders in Microsoft Sharepoint database
• Providing general administrative support to departments and other ad-hoc projects

We want you if you have:

• Proficiency in Microsoft Office Suite
• Willingness to learn and strong attention to detail
• Experience in using Microsoft SharePoint would be an added advantage

If you see a job description but your experience doesn’t align perfectly with the qualifications, we’re always eager to hire talented, passionate candidates – so give it a try and apply.

At Hawksford, we’re committed to providing personal and professional growth opportunities that support our people. As our business grows, we ensure you do too.

We have a vibrant and forward-thinking culture, with tailored personal and professional development opportunities that will help you flourish in your career.

Not only do we aim to help you succeed in your current role and prepare you for whatever your next step is, we make sure to celebrate your successes along the way.

Join Us Today!

Location: Tuas

Job Description:

• Administers and processes payroll according to internal procedures.
• Ensures payments are calculated and paid accurately and timely; ensures proper calculation of taxes and deductions.
• Provides customer support to the sites including any off-cycle or replacement payments needed.
• Reviews the information prepared for general ledger entries and other accounting and financial reporting activities associated with payroll.
• Participates in the review and preparation of data necessary for the filing of payroll related tax returns and miscellaneous withholding forms.
• Completes year end process including year end adjustments, year end tax statements and review of year end tax filing information.
• Serves as an internal and external resource on payroll related inquiries.
• Participates in continuous improvement projects and initiatives; supports the development and maintenance of payroll process documentation.
• Ensures compliance with internal controls on payroll systems and compliance with tax and other payroll related legislation.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Responsibilities:

• Collaborating with the global support team to manage Service Management ticket queues and telephone systems effectively.
• Managing personal ticket queues and conducting troubleshooting for incidents or requests involving hardware, software, or OS-related items.
• Providing basic mobility support, especially for iOS devices.
• Supporting IMAC (Install, Moves, Adds, Changes) processes.
• Assisting in projects and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Adhering to asset management processes for accurate inventory and stock.
• Utilizing knowledge bases, providing timely support for end-user issues, and managing distributed hardware and software.
• Observing internal support provisions, providing feedback for improvement.
• Onboarding new employees and creating various forms of documentation occasionally.
• Understanding and tracking metrics reflecting group performance.
• Managing project assignments to ensure on-schedule completion of critical objectives.

Job Requirement:

• A minimum of 2-3 years of experience in the IT industry.
• A minimum of 2 years of customer service experience.
• A minimum of 2 years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment)
• Possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users
• Possess high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
• Understanding of ITIL principles

To apply, please visit www.gmprecruit.com and search for Job Reference: 24033

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

We are looking for junior ~ intermediate Software Development/Support Engineer to look after the exchange’s mission critical business systems; oversee daily operations and develop system enhancements as a second line support. This role also requires working closely with business users to analyse business requirements, design and see through implementation.

Professional Requirements:

• Exposure to full software development life cycle of large scale financial system
• 2+ years development experience against at least one of the programming languages below. C++, Java, JavaScript or Python.
• Proficient with object oriented programming concepts and relational database design. Experience with C++ or Oracle RAC is a plus.
• Knowledge of network, understanding mainstream network communication protocols such as HTTP, TCP/IP and UDP
• Experience with Linux/Unix, strong shell scripting skill is preferred
• IT Experiences in financial industry will be an advantage
• Good verbal and written communication capabilities, strong documentation skill

Qualifications:

• University degree in Computer Science, Mathematics, Physics or Engineering
• Passionate, self-motivated with good interpersonal skills
• Hard-working and able to work under pressure to meet tight deadlines
• Proficiency in Mandarin advantageous to liaise with Chinese counterparties
• Able to work flexible shifts and on public holidays

Job Purpose

The job will further strengthen the team’s function as enablers to link the business operational needs to IT in ensuring their objectives are met in the most efficient and effective method.

Job Responsibilities

• Understand and assess the entire testing life cycle for Product implementation and the core life operating system including end-to-end quality checks.
• To perform user acceptance testing for product launches and product enhancements in accordance to business and operational requirements.
• To ensure proper closure of the entire testing process within the stipulated timeline and to report to the Supervisor of any issues
• To properly document and file testing artefacts and documents into retrievable repositories.
• To prepare test data, monitor testing progress and to log defects.
• Ensure proper closure of the entire testing process within stipulated timelines.
• Escalate gaps and defects or issues discovered during the course of executing the various test scenarios to the Supervisor and/or the Project’s UAT Test Managers and ensure correct reporting, analysis and resolution is obtained from IT.
• Work with Supervisor and/or the Project’s UAT Test Managers and IT in coordinating the execution of the agreed test conditions within the overall planned timeline.
• Perform product and policy parameter configurations in various systems within the overall project timeline.
• To provide support for post implementation issues.
• To assist in training documentation for internal staff.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Job Requirements

• Minimum Diploma and above
• At least 1 year of working experience with insurance knowledge will be advantageous
• Strong problem solving and good analytical skills.
• Strong attention to details.
• Good time management and the ability to work to tight time schedules.
• High level of integrity, takes accountability of work and good attitude over teamwork.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4915

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Responsibilities:

• Act as System Admin for assigned Principals
• Work closely with local IT to ensure smooth system uploads and reporting
• Schedule system reports to relevant stakeholders – COMZ Division and/or Principals
• Sales mapping by customer by Rep for uploading into the different systems
• Weekly and monthly sales overview reports to COMZ management (GM, Biz Unit Managers)
• Monthly sales reports to Finance for billing purposes
• Prepare monthly sales reports per Principal in excel pivot for COMZ managers to use for their monthly sales performance report to Principals
• Prepare monthly sales forecast templates for COMZ managers to input.
• Preparation of monthly Salesmen’s commission and quarterly Manager’s commission for COMZ Management’s review and approval
• Handle customers’ sales queries and/or redirect them to respective Sales Team
• Maintaining A&P tracking reports for HPH & Simple
• Management of access control to all confidential documents and drives upon approval by GM.
• Maintenance of filing systems for Division’s key documents (Price/Bonus Maintenance forms, Request for Return Notes, sample chits etc)
• Follow up with Principals on outstanding price and trade returns documents
• Sorting incoming faxes and forward to relevant parties
• Work with Central Admin/HR in prompt replenishment of stationery/beverages for the Division
• Prepare the necessary for monthly Division meetings – meeting room booking and arrangement, refreshments
• Secretarial support to COMZ management team in arranging travel bookings, meeting and appointments.
• Compliance with ISO procedures, quality systems and COC

Requirements:

• Diploma in any field
• Minimum 3 years of secretarial experience in a sales environment
• Knowledge & skills in MS Office, good command of spoken and written English, good communication and interpersonal, problem-solving and follow-up skills
• Responsible, Adaptable, Meticulous and sense of urgency
• Able to have good communication skills and initiating actions
• High management of work and stress
• Building customer loyalty and contribution to team success

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang