· At least a minimum of 8+ years of System Analysis work and equivalent Cards Functional Domain experience, cards payment networks, preferably with at least 8+ years of working experiences in Card link/Vision Plus

· In-depth technical skills in CICS COBOL. COBOL batch, JCLs, Easytrieve, VSAM, JCL, OPC and other mainframe utilities

· Good communication skills

Job Descriptions:

· Responsible for requirement analysis, effort estimation, application solution design for Cards Core Issuing and acquiring application processes

· Responsible to lead discussion with business and IT teams, prepare technical requirements/solution traceability, functional design, and works closely with functional Business Analyst, Architects, and end-users in the development & enhancement of applications.

· Prepare functional solution document and present to stakeholders to get sign-off

· Work with technical teams and prepare technical interface specifications

· Responsible to review detailed technical design, codes and test strategies, test results and is also responsible for defect triaging.

· Guide testers/users in cards parameter setup for the new business (new org, product, pricing, etc.)

· Guide testers/users in the end-to-end reconciliation process

· Support system integration, user acceptance, regression/performance testing - work closely with testers and business users to ensure coverage of critical and important functions

· Provide post-implementation support

· Identify and raise/escalate risks to the project/processes

Key Responsibilities:

• Requirements Gathering: Collaborate with various stakeholders, including clients, operations teams, and IT departments, to gather and document business requirements related to Custody operations.
• Process Analysis: Analyze existing Custody processes and identify areas for improvement, streamlining, and automation.
• Data Analysis: Utilize data analytics tools to assess the performance of Custody operations and identify trends or anomalies that require attention.
• Regulatory Compliance: Stay up-to-date with relevant regulatory requirements (e.g., Dodd-Frank, UCITS, AIFMD) and ensure that Custody operations comply with these regulations.
• System Evaluation: Assess and provide recommendations for Custody-related technology systems, including Custody platforms, trade processing, and settlement systems.
• Solution Design: Work closely with the IT team to design and implement technology solutions that enhance Custody operations, including integrating new systems and functionalities.
• Testing and Quality Assurance: Develop and execute test plans to ensure that system enhancements or new features meet business requirements and perform adequately.
• Stakeholder Communication: Effectively communicate with various stakeholders, including senior management, to provide updates, progress reports, and recommendations.
• Risk Assessment: Identify and assess operational and compliance risks associated with Custody operations and recommend strategies to mitigate these risks.

Qualifications:

• 5+ years of experience in the financial services industry with a focus on Custody operations.
• Strong knowledge of Custody operations, regulations, and industry best practices.
• Proficiency in data analysis and business intelligence tools.
• Experience with project management and business process improvement methodologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a cross-functional team.
• Strong problem-solving and critical-thinking abilities.
• Relevant certifications (e.g., CFA, CIPM, CBAP) are a plus.

We are looking for a Test Analyst who is responsible to lead the testing of software/applications to ensure they function accordingly to specifications and clients' requirements to meet the business needs. Conducts testing using preferred organizational practices & established processes contained in the Test Methodology to ensure test objective of the project is met.

· Understand and analyze testing requirements to prepare test plan, and test design

· Min 9 years of testing experience in IT industry

· Good exposure of software development life cycle & software testing life cycle processes

· Practical experience with tools for automating web applications testing - like Selenium, Java, Cucumber frameworks, Jenkins, Maven, UFT, POM, and Module driven.

· Prefer to have Mobile Application Automation testing tools – Appium & Eggplant

- Expertise in Defect Management Tool (ALM & JIRA)

-Full comprehension of QA practices, proficiency in various types of testing such as functional testing, system testing, system integration testing, regression testing, database testing, web service testing, and automated testing for multiple online applications and their improvements, including bug monitoring.

· Recommend and use automated testing tools where appropriate and adopt test standards and testing methodology.

· Understand and analyze testing requirements to prepare test plan, and test design.

· Strong expertise in preparation of test scenarios, Test conditions, Test cases and Test execution.

· Advise project team on design consideration to facilitate meeting of requirements

· Prepare and ensure readiness of test bed and test environment to carry out the test execution and execute test in accordance to the test design.

· Review test findings and collaborate with teams to address issues like open defects and resolution rate.

· Be certified in the testing area is an advantage

· Collaborative individual with excellent communication and interpersonal abilities

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Java Application Production Support

4-8 years

JOB DESCRIPTION:

1. Programming language/framework: Java, Spring MVC, MySQL.
2. Hands-on experience in Linux & Shell.
3. Hands-on experience in SQL.
4. Hands-on experience in AWS services.
5. Experience in using ITSM tools.
6. Experience in Release Management activities.
7. Knowledge of Airline Domain.
8. Knowledge in Splunk & Datadog

Responsibility of / Expectations from the Role

1. Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.
2. Collaborate with interface teams to troubleshoot any interface issues and provide resolution.
3. Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.
4. Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.
5. Perform deployment & release management activities.
6. Collaborate with development squad to provide insights for defect fix by providing analysis performed.

5 days week Mon – Fri 0830 – 1800 hrs

Salary : $3800-$4000

Location: MacTaggart Road (Near Tai Seng)

Job Scope :

• Handle inbound email and phone enquiries
• Responding to assigned customers’ enquiries, prepare quotation as required
• Make recommendations suitable based on customer’s specs and requirements
• To follow up on all enquiries. Request for feedback and comments on status of our quote.
• Report problems and responding to complaints from customers and give after-sales support when requested
• Proactive communication with customers to encourage repeat business
• Raise sales order and monitor/track delivery to ensure smooth delivery to clients
• Overseeing the delivery and making adjustments as necessary to ensure they are delivered to specifications and high standards
• Coordinate the submission of Tenders
• Monitors and chase outstanding payments
• Performs administrative and office support activities to Outdoor Sales Team
• Keep track and maintain adequate stock for on-going projects
• Collecting and analyzing feedback from customers to gauge satisfaction and success.
• Monitor KIV sales order

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Skills Required:

• Running the day to day operations of the technology platform (MISP). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
• Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
• Ensure production and performance SLAs are met and escalate issues which needs attention.
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
• Should have increased awareness and exposure to basic technical principles, concepts and techniques.
• Resolves complex issues. Works on problems of minimal

Required skills

• Hands on application production support role in Information Technology
• Working knowledge with multiple technologies like Java, .Net, SQL Server, HTML, Oracle and similar Database technologies in production support scenarios
• Experience with Mulesoft, ITSM BMC Remedy
• Knowledge with MDX, Datastage, Database, SQL, Linux etc.
• Ability to manage conflicts and have very strong communication skills

Required Skill Set: Hadoop, Kafka, Python, Autosys and SQL

• Good experience in Production support projects.
• Experience in Consumer/Wealth Domain.
• End to end driving COB/Volume test exposure.
• Should have good functional knowledge and good communication & coordination skills
• Ability to effectively use complex analytical, interpretive, and problem-solving techniques.
• Verbal and written communication skills are vital.

Responsibilities:

• Facilitate, Drive & Lead Application Infrastructure Team Onshore / Offshore to deliver the Approved Infrastructure solution designed.
• Work with Enterprise solution architect to design solutions and align to enterprise needs and implement.
• Manage all activities end-to-end to deliver the project (from scoping to implementation) to agreed parameters.
• Ensure the deliveries are adhered to standards and processes related to infra setup, application deployment.
• To mentor team to Adhere Bank Policies and follow best practices related to Application Recommended for Infra Parameters.
• Perform the Scrum Master role (where required) and lead the Agile team in their sprint deliveries.
• Collaborate with project team members from various domains to monitor, develop and execute project plans and associated project content.
• Ability to manage multiple work-streams concurrently and effectively resolve issues or conflicts.
• Good communication skills, negotiation skills, and stakeholder management.
• Adhere to organizational guidelines and process during deliver.
• Actively monitor and report progress to all stakeholders in a timely manner by using a variety of formal communication channels.
• eal with all project-related escalations and seek input and assistance from appropriate channels to resolve in a timely manner.

Requirements:

• Minimum 6-9 years of experience and out of which, minimum 5+ years of Production Management experience in CORE Banking.
• Managed Finacle 10.x/11.x and multi-countries and OPEN systems production environment.
• Finacle Application environment servers run in combination of IBM AIX, VPC, OpenShift. We need the candidate to have good knowledge in various cloud technology to support the infrastructure for Optimization.
• Hands-on Experience in Finacle Application (Core Banking) Server Capacity Monitoring and Optimization.
• Good level of command over production Infra; performance monitoring and reporting tools.
• Good working experience in Elasticsearch, Logstash, Grafana/Kibana, AppDynamics etc.
• Ideal hands-on experience in Unix/Linux/Shell/Python scripting.
• Good Hands-on experience in PAAS (Platform as a Service) and not limited to AWS, Pivotal, OpenShift.
• Sound knowledge on CI/CD tools, flow mechanism other supporting tools with project implementation experience.
• Knowledge on API Message, Queue handling and Caching Techniques most likely on Kafka and Redis.
• Working Experience on any microservice platform mostly in Banking.
• Ideally Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.
• Perform at the highest level of competencies like: Achieving Excellence People Management Solution Driven Relationship Innovative Purpose-Driven.
• Ability to work with stakeholders to stretch role in depth/width.
• Should be well-versed with latest Finacle and technology trends.
• Good experience in running automation and service improvements experience.
• Good experience on working with multiple teams of infra and Functional team.

Company Description

Giftano is Singapore’s leading online gifting marketplace and B2B platform for Rewards,

Incentives & Gifting solutions We carry the widest range of gift cards, experiences, and physical

gifts for both personal and corporate gifting.

Role Description

This is a full-time on-site role for an Operations and Support Executive at Giftano in Singapore. This role focuses on ensuring smooth operational processes, assisting with customer service, and providing administrative support.

The ideal candidate will be highly organized, proactive, meticulous, and able to multitask effectively.

Main Tasks

Operations Management:

• Monitor daily operational activities to ensure they are carried out efficiently and effectively.
• Planning, coordinating and managing consumers order fulfillment and handling their enquiries in a timely and professional manner.

Inventory and Supply Chain Management:

• Manage inventory levels to ensure the availability of required stock without overstocking.
• Ensure proper documentation of inventory, including stock counts and order records.

Team Coordination and Support:

• Coordinate with different departments (e.g. sales, marketing) to ensure seamless workflow and operational alignment and to address consumers’ issues.
• Provide support in any other administrative tasks in other departments as required.

Qualifications and Requirements

· Strong problem-solving skills and attention to detail.

· Strong organizational and multitasking skills.

· Excellent communication and interpersonal skills.

· Proficiency in MS Office (Excel, Word, PowerPoint) and relevant software.

· Computer savvy and digital native

· Attentive and always ready to learn from your experienced managers

· Ability to work independently and as part of a team

The successful candidate can expect a competitive salary package that commensurate with relevant experience and a stellar track record, along with attractive variable performance incentives.

As part of the Wealth Management IT Operations Division, the Senior Business Analyst (SBA) will lead the business analysis for core banking platforms, corporate actions, payments, and reconciliation systems. The SBA will collaborate closely with stakeholders to ensure optimal solutions are delivered, integrated, and aligned with project governance, standards, and reusable solutions across multiple sites.

Key Responsibilities:

• Analyze and structure new requirements with stakeholders.
• Lead the creation of functional solutions with business and IT teams.
• Define and manage the implementation roadmap with technical support.
• Drive use case development for Integration Testing and User Acceptance Testing (UAT).
• Oversee solution design, validation, and approval processes (architecture, IT risk, security, budget).
• Ensure project governance and coordinate implementations.
• Manage user workshops, risk identification, and issue tracking.
• Plan and manage migration strategies and change management activities.
• Act as the main point of contact for user representatives.
• Communicate proactively with internal and external parties to gather information, create functional specifications, and design workflows.
• Coordinate cross-team efforts across multiple divisions and locations.

Required Experience and Skills

• Strong analytical, project management, and communication skills.
• At least 7 years as a Business Analyst in the banking industry, with experience in core banking systems such as Olympic, Transact or T24 preferred.
• Deep understanding of core banking processes and features, including transaction capture, settlement, and accounting booking, corporate actions processing and accounts reconciliation.
• Expert knowledge of financial products such as securities, payments, money markets, FX, credit, derivatives, structured products, commodities, and mutual funds.
• Experience with AS400 systems is a plus but not mandatory.
• Strong proficiency in PowerPoint, Excel, Word, Visio, and SQL Scripts.
• Familiarity with project management, issue tracking, and release management tools (e.g., JIRA, ServiceNow, PPM tools).
• Excellent communication skills in English, both oral and written.
• Strong ability to interact professionally with diverse teams and stakeholders, including business users, technical teams, and senior management.

Job Description:

• Contribute to IT initiatives for Antaes Asia clients
• Delivery of comprehensive business analysis to provide solutions for business needs.
• Work with the project team including product owner, senior developers, architects, BA’s to deliver business requirements and improve business processes and systems.
• Work closely with stakeholders to define requirement and various artifacts around application development or enhancement.
• Specification of business rules for regulatory reporting, business operations and transformations.
• Functional design and testing of solutions.
• Maintenance and promotion of best practices around the data dictionary of the bank.
• Interaction with developers to define implementation specs.
• Interaction with other IT teams to explain and communicate on Data services
• Assisting with the daily operations through scrum, Jira and Kanban, techniques.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

• At least Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies) or related fields
• At least 5 years of relevant experience
• Strong Communication to bring consensus on requirement.
• Strong functional knowledge of financial product & regulatory reporting
• Knowledge on the MIFID2/SFTR/EMIR / any APAC transaction regulatory reporting principles is desirable.
• Experience of capital market processes, e.g. Pricing, Sales/Trader workflow, etc
• Exposure to Microservices based architecture, Kibana, Collibra is a plus
• Strong problem solving skills with ability to think out of box.
• Excellent communications and proven documentation capabilities.
• Skilled in Data analysis using database queries (SQL/Oracle/Sybase),TSQL
• A knowledge of FPML & XML/XSLT/XPath would be an added advantage

About the role

The Asia-Pacific Trading Desk consists of a multitude of different, mainly interlinked, trading desks including Power, Fuels, Steel and Petrochemical Complex teams in Singapore, as well as trading teams situated in China, Japan and Indonesia looking after domestic products in the respective countries.

The role will sit in the Power Complex team based in Singapore. We are a growing team diversifying across Asia Pacific power and carbon markets.

The main focus of the work will be on Japan and Australia power, but there is the option to explore related energy products or new markets within the region.

• Develop fundamental analysis and models to support Japan power trading activities.
• Ultimately, you will connect insights from analysis to drive commercial impact via contributions to trading strategies.
• Maintain the infrastructure, flow and visualisations of Australia and Japan cost stack models (currently PLEXOS).
• Share insights of cost stack model with traders and wider stakeholders within the business.

Job requirements and experience

• Motivated individual, able to work independently in a fast paced trading environment.
• Background in numerical discipline including but not limited to Engineering, Economics, Finance, Computer Science, Mathematics, Business Analytics
• Experience working with data platforms and large datasets. Good knowledge of and experience using SQL and Python.
• Experience with analysis development, from data sourcing, structuring your analysis approach, to delivering visualisation or modelling results.
• Able to express your views and findings on the market to the trading team in a concise and timely manner.

Advantageous, but not essential

• Experience with power fundementals and/or constructing cost stack models.
• Experience working within an energy trading team.

What we value most is passion, willingness to learn and a determined and resilient work ethic. So, even if you think you do not yet display all of the skills above we would still like to hear from you.

Your benefits

We really appreciate you going the extra mile and using every ounce of energy when the heat is on. That’s why we want to make your time with us as enjoyable as possible. At RWE Supply & Trading we value our employees and strive to create a supportive and inclusive work environment. With a range of competitive benefits, we not only offer excellent development prospects and an attractive remuneration package, but also take care of your well-being and understand that life-work integration is essential. Also our offer includes the following perks:

• Join a diverse and multicultural team in a highly dynamic and rapidly growing business

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Customer Service Support will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.

• Collaborate with peers to help cardholders, provide thought-leadership and inspire both customers and peers in a diverse business environment.

• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.

• Evaluate the nature of each call and determine the appropriate action to complete the request.

• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.

• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

• Provide general information and support on any VISA related topic or product and direct the customer accordingly.

• Provide status update on Emergency Card and Cash requests when customer calls to follow up.

• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.

• One Stop Fulfillment of Emergency service with customer and their banks.

• Use several computer programs to respond to customer inquiries.

• Document cases to show action taken.

Why this is important to Visa

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

To lead, schedule and test Value Stream specific raw materials, process intermediates, final product, non-routine samples and ENVOPS in accordance to written procedures and methods.

• Ensure that all raw materials / factory samples / intermediates / final products / utilities microbiological monitoring / non-order fulfillment and NCE fulfillment activities are analyzed and tested according to the stipulated quality requirements so as to provide accurate test results for correct usage decisions.
• Ensure that all instruments are in good working order, reagents and reference standards within expiry and that documents meet regulatory standards.
• Operate the relevant computer applications that are related to the laboratory functions, such as Corporate ERP System, LIMS, Empower and other network operating systems, as required to ensure completion of Corporate ERP System transactions.
• Maintain an excellent standard of housekeeping in the laboratory and ensure a safe working environment in the laboratory and perform 6S inspection.
• For senior analysts, manage, develop and motivate team members and other assigned staff to help realize their maximum potential so as to contribute towards achieving the objectives of the department.
• Perform usage decisions for raw materials in accordance with the relevant procedures.
• Monitor the quality trends and inform laboratory chemists on any abnormally observed to enable immediate corrective action.
• Troubleshooting of laboratory instruments malfunctions and carries out minor repairs so as to minimize equipment and production downtime.
• Perform calibration check for instrument as assigned.
• Ensure in place and in use of procedures, test methods / specifications documents.

Requirements:

• Diploma/ Degree in Chemistry, Chemical Engineering, Food Technology or in related discipline with at least 1 to 3 years’ experience.
• Competent in advance laboratory instrumentation, such as HPLC, GC, ICP, FTIR, NIR, etc.
• Preferred 1-2 years’ relevant experience in chemistry laboratory testing environment or equivalent combination of education and work experience.
• Experience in troubleshooting / calibration /maintenance of laboratory instrument is an advantage
• Required to work under rotating 12 hours shift.
• Able to commit until 30 Apr 2026

To apply, please visit to www.gmprecruit.com and search for Job Reference: 24946
To find out more about this opportunity, please contact Fiona at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Fiona Koh | Registration No: R1109239

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About Giftano

Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your favourite gift cards, luxurious hampers and many other thoughtful gifts perfect for any occasion. All gifts come with your own personalised greeting card and free shipping.

Giftano offers a super easy to use search tool to help you find gifts for that special someone. Users can find gifts based on occasion, category or based on whom they are buying for. It also offers one of the most universal gifting options out there with its own Giftano Card which allows the recipient to choose from any of the long list of brands and gifts listed on its website. Gifting made easy!

Looking to launch your career in e-commerce? We are a fast growing e-commerce company looking for new talent to join our amazing operations team. As the Customer Support Intern, you will learn the valuable ins and outs of the day-to-day logistics in the fast growing e-commerce vertical. Located near Boat Quay surrounding 3 MRT stations, Giftano was created to assist making the world a bit more generous, and today we are the leading online consumer gifting platform in Singapore.

If you are interested in being a key part of our growth engine and a key member of our team, this would be the role for you, so apply today!

Main Tasks

● Support the Operations Coordinator in the day-to-day duties such as:

○ Managing accurate entry and processing of all orders received

○ Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers

○ Manage customer order fulfillment and handling customers’ enquiries in a timely and professional manner

● Inventory management:

○ Ensure accuracy in stocktaking

○ Ensure proper replenishment of gift cards and other inventory for timely distribution to our partners and consumers

○ Preparation of stock reports for inventory review

● Work closely with merchants to ensure all product information such as pricing, description, product image, and inventory are up to date and available-to-sell

● Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues

● Act as the point of contact for escalated issues from our clients as appropriate

● Provide support in any other administrative tasks in other department as required

Requirements

● Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people solve problems. You believe that giving our customers, merchants and partners the best user experience & service can bring success to the business, with passion in customer service that involves mainly email handling and calls

● Highly diligent doer, conscientious, punctual and great attention to detail

● A professional disposition and positive attitude

● Excellent command of English both oral and written with customer service skills

● Attentive and always ready to learn from your experienced managers

● Ability to multitask, prioritize and manage time effectively

● Skilled in Excel and MS Office / Google Suite

● Computer savvy and digital native

What's more?

● Young, vibrant team (Gen Zs and Millennials here!)

● Cozy office in luxurious co-working space

● Free flow of coffee and stocked pantry

● Bi-weekly team lunches and activities

Position:Technical Support Engineer

Location: Henderson Road

Working Hour: 5 Days work Week 9AM – 6PM

Salary: $4,500 - $5,000

Job Scope

• Be the primary technical contact for customers and in house repair jobs
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Requirements

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• With hands on experience on compressors, turbines and pumps mechanically
• Be willing to travel if needed.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

The Senior Business Analyst will perform the business analysis activities related to Core Banking platforms, Corporate actions processing, payments, and reconciliation systems of International Wealth Management activity in Europe and in Asia.

Job Description:

• The Business Analyst works on banking projects including Core Banking Platforms, Corporate Actions, Settlements and Payments, and Reconciliation systems. Transversal topics involving other domains, with an impact on the Core Banking platform.
• Proactively communicate and collaborate with external and internal third parties to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Business Requirements Documents, Use Cases, Screen and Interface designs, Business process designs
• Define requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks, and workflow analysis.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Strong analytical and product management skills required, including a thorough understanding of interpreting customer business needs and translating them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, of managers, subject matter experts, and technical teams.
• Serves as the conduit between the customer community and the technology teams through which requirements flow.
• Develop requirements specifications according to standard templates & methodology
• Collaborate with the team’s experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Be the liaison between the business units, technology teams, and support teams

Job Requirements:

• Bachelor’s Degree or equivalent experience required
• At least 8 years of Working experience in core banking systems such as Olympic, Midas or Transact
• An experienced Business Analyst in the Banking industries
• Strong knowledge of transaction capture, settlement, and accounting booking
• Expert knowledge of financial products and their underlying (Securities, Payments, Money Markets, Foreign Exchange, Credit, Derivatives and Structured Products, Commodities, Mutual Funds)
• Experience in AS400 is also a plus but not mandatory
• Strong proficiency with PowerPoint, Excel, Word, Visio, and SQL Scripts
• Familiar with project management tools as well as issue and release management, production and support (JIRA, Service Now, PPM tools, etc)
• Excellent communication skills in English, both oral and written
• Singapore Citizens are highly preferred

If you are keen to explore this opportunity further, please send a copy of your updated CV to [email protected]

We wish to inform that only suitable and shortlisted candidates will be notified.

#WealthManagement #PrivateBanking #BusinessAnalysis #BusinessAnalyst #WealthManagement #CoreBanking #BankingOperations #AntaesAsia #SingaporeJobs #FinTech #BankingIT #Banking

Main Scope & Responsibilities:

Scope of project(s)

• Core Banking Platform, Corporate Actions, Settlements and Payments, Reconciliation systems
• Transversal topics involving other domains, with an impact on Core Banking platform.

Responsibilities and skills required:

• Proactively communicate and collaborate with external and internal third parties to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Business Requirements Document, Use Cases, Screen and Interface designs, Business process designs
• Define requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, subject matter experts and technical teams.
• Serves as the conduit between the customer community and the technology teams through which requirements flow.
• Develop requirements specifications according to standard templates & methodology
• Collaborate with the team’s experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Be the liaison between the business units, technology teams and support teams.

SPECIFIC SKILLS

At least 7 years of experience in :

Working experience in core banking systems such as Olympic, Midas or Transact is preferred.

• Banking Industry, as a Business Analyst
• Core Banking processes and features:

1. Strong knowledge of transaction capture, settlement and accounting booking
2. Expert knowledge of financial products and on their underlying (Securities, Payments, Money Markets, Foreign Exchange, Credit, Derivatives and Structured Products, Commodities, Mutual Funds)
3. Experience in AS400 is also a plus but not mandatory;

• Excellent communication skills in English, both oral and written.
• Strong proficiency with Powerpoint, Excel, Word, Visio, and SQL Scripts
• Familiar with project management tools as well as issue and release management, production and support (JIRA, Service Now, PPM tools, etc)

Our client, a leading international investment bank, is looking for a data BA for their product controller team to ensure critical securities modeling and pricing data is accurate, complete, and scalable.

Responsibilities:

• Collaborate with traders, strategists, and other operations professionals to actively resolve data exceptions, delve into technical issues to investigate and fix complex problems involving multiple teams and vendors, and work with business partners to analyze and implement solutions for new business reference data requirements
• Collaborate with a team of global product experts to utilize knowledge in resolving comprehensive reference data issues involving multiple stakeholders across diverse teams and divisions
• Demonstrate attention to detail and ability to understand all aspects of product and pricing reference data, and interpret their attributes to all downstream systems reliant on these attributes
• Build strong and effective relationships with critical vendors providing reference data to improve their controls and deliver the best product possible to the company
• Suggest ideas for process improvements and implement them globally to enhance the overall process
• Collaborate with senior technologists and project managers on key projects that are redefining the reference data support model used across the entire financial industry

Requirements:

• Knowledge of derivatives pricing and trade life cycle in any asset
• Ideally from a data science background, or familiar with SQL/ VBA macro
• Ability to juggle multiple tasks with dynamic and aggressive deadlines
• Self-motivated and a team player
• Good communication skills in English since it requires working with foreigners
• Bachelor's degree in a related discipline from a reputable university

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 16C8291) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position, please send your CV to Lu Zhang @ [email protected] (EA Registration number: Reg No: R22105986)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Reporting to the Head of Corporate Services, the role will be responsible for supporting cost management and ensuring that projects are executed in accordance with established governance frameworks and standards.

This role involves monitoring project performance, identifying risks, and providing recommendations to improve project governance. On top of that this role involves collecting and analyzing data to estimate costs, identifying cost-saving opportunities, and providing detailed reports to management.

Job Description

Responsibilities include, but are not limited to, the following:

• Collect and analyze data to estimate costs related to labor, materials, overhead, and other operational expenses.
• Identify and recommend cost-saving opportunities.
• Perform cost variance analysis, comparing budgeted costs to actual costs.
• Perform risk analysis to identify potential cost overruns and mitigate risks.
• Assist in financial planning and forecasting activities.
• Identify and partner various stakeholders to drive optimization initiatives across Corporate Services (Third Party Risk Management, Procurement and Workplace Services) with the aim to drive operational efficiency, cost savings or risk mitigation
• Work with Workplace Services vendors on gathering utilities consumption data and travel information and analyze for ESG reporting
• Provide project management oversight on Corporate Services Strategic Projects
• Collaborate with project managers and stakeholders to ensure effective governance practices.

Who we are looking for

Competencies and Personality Traits

• Proficient in Microsoft Excel, PowerPoint and Word and Power Apps
• Experience of using Source-to-Pay system will be a plus
• Effective written and verbal communication skills, ability to communicate effectively with internal and external stakeholders
• Self-driven, independent and able to work under pressure
• Ability to cope with complexity and takes initiative
• Ability to work with others as a team player
• Customer focus and service orientation

Work Experience

• Candidate must have minimally 3 years of work experience, preferably reporting or project management
• Excellent interpersonal, communication, presentation, negotiation skills with strong influencing and persuasive talents.
• Self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives.
• Has an aptitude for innovation.
• High integrity and ethics.

Education

• Bachelor’s degree as a minimum academic qualification

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

• Work closely with business stakeholders and functional teams to collect business requirements for SAP ERP system enhancements and customizations.
• Run configuration settings and maintenance on the FICO modules.
• Create and maintain functional and technical documentation, including program specifications, test plans, and user guides.
• Identify opportunities to enhance existing SAP processes, recommending and implementing improvements that add to operational efficiency and effectiveness.

Requirements:

• Diploma in Computer Science or equivalent
• At least 3 years of supporting SAP FICO modules experience.
• SAP certificates and experience with SAP S/4HANA is an added advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

We're seeking a motivated Project Manager & Business Analyst – Global Markets professional to join a dynamic team in Global Market space. This is a 1-year contract position with potential for extension, starting by November.

Key Responsibilities & Qualifications:

· Business Analyst: Work with trading desk/product team, Technical SME on Ops partners on business analysis and come up with solution/design proposals with cost effort estimations.

· Project Manager: Manage project deliveries from start to end with good governance routines - manage project plan, chair meetings/minutes, track deliverables/risk/issues, follow up on actions and most importantly bring the team together to deliver a common goal.

· Governance: tracking of audit remediation items reporting

· Help resolve conflicts where needed – stakeholder management to discuss priorities and agree on solution forward.

· Use Powerpoint, Excel, Visio to create business requirements documents and provide regular updates to project team senior stakeholders.

· You have 5+ years of hands-on experience as a Business Analyst (BA) and Project Manager (PM) in Global Markets (Equities/Fixed Income Trading/Post Trade) Technology space.

· You have strong analytical skills to drive solutions for complex business requirement (Hold the pen to draw solutions and put together Business requirement documents).

· You have good understanding of trading flows / business / product knowledge (e.g.,
Pre-Trade, Cash Trading, Post Trade) front to back.

· It’ll be a plus if you have good understanding and experience with APAC regulatory projects Exchange Implementation.

· Comfortable leading meetings, putting together the delivery plan, tracking implementation, risk and managing stakeholders.

· Strong team player with good communication and interpersonal skills working with developers and technical leads at all levels and LOB partners; demonstrates ability to communicate and adjust level of detail and messaging based on audience.

· Self-starter takes ownership and follow up proactively on tasks assigned and deliverables.

· Demonstrates strong competence with core project management tools as Tech BA/PM (Agile, Jira, Confluence, MS Project, Visio, Sharepoint and other office toolsets).

· Ability to multi-task and handle multiple requests.

· Ability to work in a fast paced, challenging environment.

Job Responsibilities:

This is a governance & response role, the person will be working as an individual contributor, reporting into the regional DLP team lead in ARMO-ORM of MUFG Bank overseeing the DLP governance and response to support APAC Business Units.

The person will be responsible for the supporting governance and response relevant to DLP, this includes responding timely to the DLP questions raised from the BUs, checking the Change Management Document basic fulfilment, conducting analysis over the alert logs in periodical basis, follow-up with the business users for the suspicious transaction.

Job responsibilities include but not limited to:

Under supervision and guidance from regional DLP team lead, support the following activities.

1. Reporting and periodical review of DLP alerts

• Conduct analysis over the false positive, self-attestation suspicious activity on periodical basis
• To receive generated reports in periodical basis to highlight the false positive rates
• Report to be distributed to APAC countries business units.

2.HVA update reminder and collection

• Send reminder to BUs in semi-annual basis to revisit the High Value Asset(HVA) list to APAC countries business units.
• Collect and consolidate the HVA updated from each BUs.
• Share the changes to DLP Rule Engineering Team to configure it to DLP system

3.Coordinate incident response

• Inform Business Unit manager to escalate to Asia Risk Management Office / Information Security team and local compliance team on incident reporting requirement on potential incidents.
• To include DLP governance team on outcome of incident assessment.
• Report the outcome to APAC DLP Steering Committee necessary members.

4.Conduct periodical training to BUs

• Making use of the Reporting material prepared in monthly basis, prepare business users training material
• Conduct training towards respective BUs to raise their awareness
• Consider ways to measure maturity level of BUs on training

5.User inquiry response and Change Management

• Making use of the Reporting material prepared in monthly basis, prepare business users training material
• Conduct training towards respective BUs to raise their awareness
• Consider ways to measure maturity level of BUs on training

6. Support in APAC DLP Steering Committee

• Consider key inputs towards BUs stakeholders reflecting APAC DLP situation including results of incidents

7. User inquiry response and Change Request Management

• Respond to user inquiry relevant to DLP and coordinate with respective stakeholders until closure of the inquiry.
• Asia Systems Office system team to keep DLP Governance informed of Change Requests approved by Asia Risk Management Office/Information Security team and/or Asia System Office/Information Security System Management Standard team.

8. Act as required based on any other instructions from the regional DLP team lead

Job Requirements/Experience:

• Minimum 3 years of experience in helpdesk, communication and coordination with the business users.
• Ability to timely react and escalate generated alerts from DLP to ARMO Regional DLP Lead and handle queries from business units precisely.
• Good written and visual presentation skills (Excel, Word, PowerPoint)
• Ability to work effectively in a team environment, and takes initiatives to collaborate and challenge status quo, and adaptable to embrace new changes
• Strong interpersonal and analytical skills attributes
• Self-motivated and able to work independently and source for information, systematically evaluate options and recommend solutions

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10067535